QUICKSTART GUIDE TO SNAP

Transcription

1 QuickStart Guide to QUICKSTART GUIDE TO SNAP Introduction This QuickStart Guide is intended to provide an introduction to some of the key features of. It includes four sections taking you in turn through questionnaire design, publishing surveys on the Internet, entering data and finally analysing the results. The guide is written as a step-by-step tutorial to help you become familiar with the survey software, but it also offers hints to help you to experiment with the more advanced features. Included with the evaluation copy of are a number of example surveys. Two of these, snmetropole and snonline, are used to demonstrate results analysis and Internet surveys respectively. You may also create your own surveys, and the tutorial explains how to do this, however the evaluation version of is restricted to a maximum of 10 questions per questionnaire and 25 respondents per survey. Initially, the QuickStart guide will show you how to build your own questionnaire from scratch, explaining the different types of question available in and how to customise the appearance and layout of the questionnaire. After you ve spent about 20 minutes running through the tutorial you re unlikely to be an instant expert, but you certainly will have seen some of the power of and see why so many organisations world-wide use it. You will also see how to publish a survey for use on the Internet, receiving replies straight to your mailbox and then importing the data in to your survey for analysis. In the analysis section you will see how to build simple tables and charts to show the results from over 200 cases in the snmetropole survey. You are also given advice on how to explore the many possibilities the provides to allow you to present your data in the most effective format 1

2 QuickStart Guide to System Requirements A low powered computer will slow down the general operation of. The recommended minimum specification for running is as follows: Component Computer/processor RAM (random access memory) Hard disk space Minimum Pentium P200 processor or above 32 MB or more 2 GB hard drive or larger Operating system Windows 95, Windows 98, Windows NT, Windows 2000, Windows ME, Windows XP Some modules, such a PDA and Scanning, have specific hardware and software requirements over and above those for the standard software. 2

3 QuickStart Guide to Conventions Used in this User Guide This user guide uses several common conventions to show you how to use the software: If a task requires you to choose from a menu, the user guide separates menu commands with a vertical bar and the commands appear in a bold font. For example, Tailor Data Entry indicates that you should open the Tailor menu and choose the Data Entry option. If a task requires you to select a key on the keyboard this is indicated by the key description being enclosed in square brackets. For example, [Enter] indicates that you should use the Enter key on your keyboard. In addition to typographical conventions, the following special elements are used to set off various pieces of information and to make them easily recognisable. Special notes augment the material you are reading in a section. They clarify concepts and procedures.? You will find tips that offer shortcuts and solutions to common problems. u Caution sections warn you about pitfalls. Reading them will save you time and trouble. 3

4 QuickStart Guide to Designing a Questionnaire A questionnaire is essentially a form containing a series of questions that are to be put to a respondent. provides a structure into which the text of each of these questions can be set, along with any codes or answer lists that may be appropriate. This structure represents a layout that proves satisfactory for most situations. However, since all research questionnaires have different constraints, has been developed to allow you to create your own questionnaire layouts, choosing from a full range of fonts, boxes, positioning and column set up. willenableyoutotypeyourquestiontext,followedbyalistofupto2000codes,andtocontrolhoweach question appears on the printed page. does this by having 10 basic Styles pre-set within the software. These Styles provide you with a design framework in which you can lay out a questionnaire. Should you wish to change a Style, perhaps by adding bold text and round boxes, then all questions in the questionnaire of the same Style can be automatically updated. Should you wish to make major changes to the Styles, then you have the capability in thesoftwaretocreateandstoreyourownstyle Templates. 4

5 QuickStart Guide to Create a New Survey When you run you will be presented with the Survey Overview Window and a list of the surveys already stored in your current working directory 7Evaluation. The first task is to create the structure for a new survey. 1. Click at the top of the Survey Overview Window and a Survey Details dialog box will appear. 2. In the field marked Survey, typeinauniqueidentifier,e.g.quickstart. 3. Press [Tab] and enter a description in the field marked Title. Notice that as you tab to the Title field, automatically prefixes the survey with the letters sn. Type in a title of QuickStart Satisfaction Survey. 4. Click to store the survey details. 5. The Survey Details dialog box will be replaced by the Questionnaire Window, which at present will contain no questions.? You can customise the start up settings for so that the Variables Window opens up when you open a new survey. To do this, select Tailor Advanced, click on the tab marked General and then select Variables from the Opening Survey drop-down list. 5

6 QuickStart Guide to TheQuestionnaireWindow To open the Questionnaire Window, click on the button from the main toolbar. There are six important sets of keys for questionnaire design: The [Tab] key is used to create extra codes in the list of answers to a question. When you have entered your first answer in the list, press [Tab] to create a new line and a new box. The [Enter] key is only used when you have finished a question and want to create another new question. So after typing the last of the list of possible answers for a question, press [Enter]. [Ctrl] +[Enter] is used to create another part of the current question, rather than an entirely new question. It is particularly used to create Other questions and Grid Next questions. To move from one question to another, use the [Page Up] and[page Down] keys,or[ctrl] +[Home] to move to the top of the questionnaire and [Ctrl] +[End] to move to the bottom of the questionnaire. The button is used to save the questionnaire. [Ctrl]+[+]and[Ctrl] +[-] can be used to increase and decrease the size of boxes that are used to record the replies to Open questions. 6

7 QuickStart Guide to Questionnaire Window Modes There are three distinct Modes for the Questionnaire Window. To switch between the different modes, use the toolbar buttons indicated in the sections below. One of the three buttons will always appear to be selected; this will indicate the current mode. Design Mode Design Mode allows you to specify the questions to be asked, the order in which they will be asked, the type of response that can be expected and the overall layout of the questionnaire. The questionnaire will open up in Design Mode and this should be the starting point when creating a new questionnaire. Style Mode Style Mode allows you to specify how each question will appear on the questionnaire, including the exact position of each element of the question, the colour of the background and the font used to display the question. It is best to finish the design phase of the questionnaire development before considering editing the styles that apply to it. Data View Mode The Data View Mode does not form a part of the questionnaire design process. It allows you to view responses to the survey, either in total (counts or percentages) or for individual respondents. There is also a facility to apply a filter to the data based on responses to one or more questions. When you are using either Design Mode or Style Mode, may switch between the two automatically. This will happen if you try to make changes to the questionnaire in one mode that can only be made in the other. In this case, will automatically change to the correct mode and make the changes, but will not switch back to the original mode. 7

8 QuickStart Guide to Create a Title and a Sub-Title for your Questionnaire Text can be added to any part of the questionnaire. Two Styles have been created, Title and Sub Title, that provide an introduction to the questionnaire. These Styles can, of course, be modified and used in other areas of the questionnaire. 1. The Questionnaire Window should be open. If not, the clickonthe button on the main toolbar. You will be presented with a blank questionnaire showing a highlighted area for the Title of the survey. 2. In the area marked Click here for text, type Satisfaction Survey. Notice that the toolbar at the top of the window is already showing a Style Name of Title. The default setting for the Title is black text in Arial font on a white background.? You can change the font settings in Style Mode. Click on the button and select Style Font from the drop-down list then make the changes as required. 3. Press [Enter] when you have set up your title and an area for a Sub Title will be displayed. In this area, type Please help us to continue improving the standards in our restaurant by answering a few simple questions. The default setting for Sub Title is Arial text with all lines of text being centred. 4. Press [Enter] when you have set up your title and sub-title and will assist you in creating the first of your Multiple Choice questions. 8

9 QuickStart Guide to Create a Multiple Choice Question The first question that we are going to ask relates to items purchased in the restaurant. A list of items is going to be printed, and the respondent will be able to select as many as they wish. This is termed a Multiple Choice question. 1. Question 1 will be displayed and an area will be marked Click here for text. In this area type Which of the following items did you order today? Notice that the toolbar shows a setting of Multiple Choice, so a series of boxes will be created on the questionnaire. 2. Press the [Tab] key on your keyboard and the cursor will move into an area to the left of the first box. Type Hamburgers and press [Tab] to move to the next line. 3. Continue with the text for the other items and press [Tab] after each one: French fries [Tab] Pizza [Tab] Salad [Tab] Ice cream [Tab] Coffee/tea [Tab] 4. For the last code, Soft drink, type it in but at the end instead of pressing [Tab] press[enter]. This will inform that you want to start a new question. 9

10 QuickStart Guide to Add an Other, Please Specify Question An Other question is used to collect either free format text or numbers, and our second question is to collect information on any other items ordered other than those already on the list as presented in question 1. We plan to set up as the second part of question Q1. 1. Having pressed [Enter] after completing the first part of question 1, will now create the structure to set up a section at the end for those answers not listed. 2. The first step is to inform that you are setting up an Other question, rather than another Multiple Choice question as in question 1. Use the button to the right of the words Multiple Choice to display the other style names and select Other. This will allow you to enter free format text as a reply, but will move the text of the question up to just below the previous question. In addition, the question name (Q1a) will be suppressed, although it will be stored with the questionnaire when it is saved. 3. Use your mouse and click on the box marked Click here for text and type Other, please specify. 4. An Other question only needs a single area to record the reply, but this needs to be large enough to store an expected reply of perhaps 20 to 30 characters. The single line therefore needs to be larger and this is achieved by holding down the [Ctrl] key and pressing the [+] key to make the box larger. Press [Ctrl]and[-] to make the box smaller. 10

11 QuickStart Guide to Add a Series of Grid Questions In, agrid is simply a series of Single Response questions organised in the form of a grid. Their construction and operation during later stages of data entry and analysis are basically the same as other Multiple Choice questions. However, it is their appearance on the questionnaire that sets them apart from other questions. 1. Having pressed [Enter] after completing question 1, will now create the structure to set up question 2. Notice that has numbered the new question as Q3 rather than Q2. This is because the Other question was originally numbered as Q2 when it was created so assumed that the next question would be Q3. Click on the buttontocorrectthenumbering. 2. The next step is to inform that you are setting up a Grid question, rather than another Multiple Choice question as in question 1. Use the button to the right of the words Multiple Choice to display the other style names and select Grid First. This will allow you to set up the headings for the first of a series of grid questions. 3. Use your mouse and click on the box next to Q2 to highlight it. Type How did you rate the following? Press the [Tab] key on your keyboard. 4. The cursor will now move to the list of codes across the top of the first grid question. Type Good and press [Tab]. Type OK and press [Tab]. Type Poor and since this is the last code to be set up, press [ ] instead of [Tab]. 5. The cursor will move to the text of the first grid question. Type Service and press [Tab]. Type Quality and press [Tab]. 6. For the last question, type Price but instead of pressing [Tab], press [Enter] to move to a new question. 11

12 QuickStart Guide to AddanOpenorCommentsQuestion An Open question is used to collect either free format text or numbers, and our next question is to collect information on any other comments. We plan to set up this question as Q3. 1. Having pressed [Enter] after completing question 2, will now create the structure to set up question The first step is to inform that you are setting up an Open question, rather than another Multiple Choice question. Use the button to the right of the words Multiple Choice to display the other style names and select Open Ended. This will allow you to enterfreeformattextasareply. 3. Use your mouse and click on the box next to Q3 to highlight it. Type Do you have any other comments? 4. We are expecting a reply of perhaps 20 to 30 characters and so the single line needs to be made longer. Hold down the [Ctrl] keyand press the [+] key to make the line longer. Press [Ctrl] and[-] to make the line shorter. You have successfully created a short questionnaire. Click to save your work. The next steps involve adding some questions from one of the SurveyPak libraries, applying a Style Template and seeing a preview of the questionnaire and then printing it. 12

13 QuickStart Guide to Access Questions from the Example SurveyPak SurveyPaks contain frequently used questions that can be copied directly to a survey, avoiding the need to specify the question from scratch. If necessary, the question can subsequently be edited within the survey. The full version of includes the Demographics and Lifestyles SurveyPak containing over 600 questions. A cutdown version is included with this evaluation copy. To add questions from SurveyPaks to your questionnaire, you will need to open the Reference Window by clicking on the button of the main program button bar. Close all windows except for this one and the Questionnaire Window. 1. The Reference Window consists of a control panel which includes buttons on a toolbar and, initially, the directory and drive being referenced. Below that is a list of available SurveyPaks and/or surveys. Below that is a description of the highlighted item in the list. You can adjust the amount of space allocated to the list and description parts by clicking on the dividing bar and dragging it up or down. The Tailor button is used to view a list of SurveyPaks only, a list of surveys only, or a list of both. 2. Select Window Tile so that the two windows are arranged side by side on the screen. 3. Double-click on the SurveyPak named sneg to open it. Then double-click on Personal Information and then Age. In this example SurveyPak there are two age questions. Select EG.Q3 and you will see the question presented in the bottom part of the window. 13

14 QuickStart Guide to 4. Drag the question from the SurveyPak by clicking on the question and, keeping the left mouse button depressed, moving the mouse towards the questionnaire. 5. Identify the correct location for the question in the questionnaire. As the mouse pointer is dragged over the questionnaire it will change from to one of these three alternatives: means insert the new question before this question. means replace this question with the new one. means insert the new question after this question. When the mouse button is released the new question will be droppedinthepositionindicated. 6. Check the question numbering is correct and if not, click on the button. Then close the Reference Window. 14

15 QuickStart Guide to Load Pre-set Templates onto the Questionnaire The Template option in allows you to design a questionnaire using existing Styles andthenapplyatemplate that represents a particular style in terms of page set-up, colours and layout. The result is that professional questionnaires can be produced easily and quickly. 1. With the Questionnaire Window open, click on the button to display the Template dialog box. The three Options fields specify which aspects of the Style Template will be applied. Page Setup covers to portrait or landscape, number of columns, etc. Colours includes the colours for the questionnaire background and the colour of all the fonts used in the text of the question and the code labels. Layout relates to the arrangement and format of individual styles of questions. If all three options are selected, then the entire format of the template will be loaded. 2. Use the button to display the Open dialog box displaying the list of.qsf files that contain the templates for the questionnaire. Highlight one of the.qsf files and press to load the file name into the Template dialog box. 3. Press to load the template over the current questionnaire. When the template has been loaded, it will be saved along with the changes when the window is closed or the questionnaire is saved. 15

16 QuickStart Guide to Preview and Print a Questionnaire You can print copies of your questionnaire by simply pressing the button. This will not immediately send the questionnaire to be printed, but will display a Print Preview Window allowing you to specify the print settings. 1. Click to see a preview of the questionnaire on the screen. The appearance will be exactly the same as a printed copy since the preview window is controlled by the current printer driver for your PC. 2. In addition to the preview of the questionnaire, a Print Preview dialog box is shown. This allows you to specify which pages and how many copies of the questionnaire to print. All Pages will be selected as the default, but Current Page can be selected to print just the page currently shown on the screen. Multiple copies of the questionnaire can be selected by setting the. Pressing the button will produce a paper version of your questionnaire. If you want to return to the questionnaire without printing, simply press to return to the Questionnaire Window. 3. You have now created the series of questions on the questionnaire together with a title, so click to save them. 4. Close the Questionnaire Window and click on the button to open the Variables Window. It will show the questions that have been created together the notes N1 and N2 that were set up as the title and sub-title. 16

17 QuickStart Guide to Internet Surveys This evaluation copy of also allows you to publish questionnaires for internet surveys and to import the replies from a suitable package. Included in the installation is an Internet survey, snonline. The following pages describe how to publish this survey, fill out a questionnaire and then import the replies from your package. 1. Click on the buttontoopenthesurvey Overview Window. Open the web version of the Customer Satisfaction Survey, snonline, by selecting it and clicking on the button. 2. Click on the button in the Survey Details dialog box and the survey will open with the Questionnaire Window displayed.? If your printer is different from that for the questionnaire, you may be presented with a dialog box to change the layout of the questionnaire to fit your printer. Click and will reorganise the layout for your own particular printer. 3. The next stage is to add the logo into the title. Switch to Style Mode by clicking on the button. Check that the title of the questionnaire is selected. If it is it will have a red border around it. Change the field labelled Style Name to Background and click on the button. 4. Click on the button, change the folder to the 7 Evaluation\Images\Business folder and select the file Customer Satisfaction Logo.bmp. 17

18 QuickStart Guide to 5. Click on and then click on the button in the Picture dialog box and the logo will be inserted into the title. 6. Click on to save the changes to the questionnaire and you are now ready to publish the survey in HTML format. 18

19 QuickStart Guide to Publishing the Questionnaire Now that the questionnaire is finalised, the next step is to generate a version suitable for publication. Select File Publish Web Survey to show the Web Survey Configuration dialog box. The Web Survey Configuration dialog box has seven sections: Basics Replies Interview Layout Buttons Paradata Plain Text You can make changes in the various options but for the purposes of this QuickStart guide we will just use the default settings and fill in the missing details. Basics This section sets the file names and their location on publication. You may change the Access Name and Output Path if you wish. Field Description Access Name AdefaultAccess Name is supplied by, but you may amend it. The Access Name is the name of the file required to open the survey in a web browser. Output Path AdefaultOutput Path is supplied by, but you should amend it by clicking on the button and selecting the folder where you want the internet version of the questionnaire to be saved. This indicates in which drive and which folder the file(s) are going to be created. 19

20 QuickStart Guide to Replies This section specifies how and where the replies from the HTML questionnaire are sent. You must insert your address in the Response Recipient field before publishing. Field Description Script Location The Script Location contains the name and location of the Server Script. The Server Script turns the answers given in the questionnaire into an message in a format that can import. The Server Script is set to the standard script on Mercator s web site. Response Recipient The Response Recipient field contains the return address, i.e. the address to which you want the completed replies to the questionnaire sent. Once you have entered your address and set the Output Path, clickon publishedinhtmlformattothelocationyouspecified. and the survey will be 20

21 QuickStart Guide to Entering Responses in the HTML Questionnaire You may now complete a questionnaire by accessing the files you have created on publication. 1. From within Internet Explorer, specify the path and name for the HTML file that you previously created, in the Address box. From within Netscape Navigator, specify the path and name for the HTML file that you previously created, in the Location box. 2. The questionnaire is presented to the respondent who completes the questions by clicking in appropriate boxes or by typing their replies. 3. When they get to the end of the questionnaire they select the button. 4. If no Web Page after Submitting was specified in the Replies section of the Web Survey Configuration dialog box, then a Thank You message will be displayed. 21

22 QuickStart Guide to Importing Data from the HTML Questionnaire The replies will be sent to you in the form of messages, one message per respondent. respondent s replies in the survey it is necessary to import data from your mailbox. In order to record 1. You will see that the message has arrived in the Inbox of your package. Do not open it. 2. In, click on the button on the main toolbar to open the Data Window and choose File Import. 3. Set the import Format to be MAIL format, click on messages. and will scan your mailbox for unread Any messages containing replies for the current survey will be read and turned into a new data case. 4. The Data Import dialog box also contains an option to Recheck mail box every seconds. Once you have selected this option and specified the recheck period, leave running in the background on your computer and it will download unread messages automatically at the designated time. u The message must be left unread and must be located in the main Inbox of your package. cannot scan sub-directories for messages, nor will it check messages that are marked as read. Any messages that are not recognised will be left as unread mail. These can be viewed with the mail system as normal. Once data has been imported in this way it is immediately ready for analysis in the normal way in the form of tables, charts and statistics. 22

23 QuickStart Guide to u Whilst any package may be used to return answers to you, Internet Module can only download the replies from an package that is fully MAPI or CMC compliant. Packages which are suitable include: ~ Microsoft Outlook ~ Groupwise Packages which are not suitable include: ~ Microsoft Outlook Express ~ Internet Mail (e.g. AOL, Compuserve) 23

24 QuickStart Guide to Entering Data Data Entry is the process of entering the responses from questionnaires into. Data can be keyed directly into using any one of the four keyboard Modes: Questionnaire, Interview, Prompted or Fast, or imported from a wide range of other software programs including databases, packages, etc. If the data is keyed directly into the variables would usually have already been set up in the form of a questionnaire thus giving immediate access to the analysis options as soon as data is entered. This tutorial shows how to use the Questionnaire Mode of data entry. This is considered to be the easiest mode in most cases as it presents you with the full questionnaire on the screen and is therefore a good place to learn about data entry in. Once you become proficient you may wish to try the other modes as they can be faster although they provide fewer prompts to help you enter the correct code value. In particular, Interview Mode has been developed for use with telephone interviews, presenting each question in turn to ensure that the correct routing is followed. Prompted Mode is particularly fast if you are familiar with the codes for each question, as would happen if you were entering data for a large number of cases. Fast Mode isintendedforexperiencedusers,asit requires knowledge of how the data is stored within. In addition to the basic data entry, also provides support for verifying the input and for making bulk changes, i.e.thesamechangeforseveralcases. Each completed questionnaire or imported data record is referred to as a Case in and is allocated a sequential Case Number. is able to route/skip around questions so that only those questions that are relevant will appear at the data entry stage. To use questionnaire routing, the conditions should be specified at the questionnaire design stage. This topic is covered in detail in the user guides. 24

25 QuickStart Guide to Enter Replies from Completed Questionnaires With the survey set up as described in the QuickStart guide of the Questionnaire Design manual you will now be ready to begin data entry. 1. From the Survey Overview Window, open the snquickstart survey, i.e. the survey that you created at the beginning of this tutorial. 2. Close the Questionnaire Window and click on the button on the main toolbar to open the Data Entry Window. 3. Click on the button on the Data Entry Window toolbar to switch to Questionnaire Mode. The window title should be Data Entry - Questionnaire Mode (Test Case). 4. Click on the buttontotell thatyouwishtoenterdata for a new Case. The text just below the button should change from Test Case to New case 1 of 1 and a box will be drawnaroundquestion1. 5. Use the mouse to click on the Code Boxes for French fries, Pizza and Soft drink. A tick will appear in each box. If you accidentally clicked on one of the other boxes then simply clickthatboxagaintoremovethetick. 6. Press [Enter] to move to the next question. In this case the next question is question 1a, asking for other foods bought. Press [Enter] again to leave this box blank and move to the next question. 7. With the first part of question 2 selected, press [1] onthe keyboard. A tick will appear in the box beneath the word Good. 8. Press [Enter] to move to the next part of question 2 and select one of the responses. Repeat the process for the final part of that question, and then press [Enter] to moveto question 3. 25

26 QuickStart Guide to 9. To enter data for Open Ended question such as question 3, use the keyboard to type the response given. For this example, type in the text The french fries were cold and press [Enter]. 10.Finally, select an appropriate response to Q4, What is your age? and press [Enter]. 11.You have now entered the data for the first Case, or respondent, and will display a message asking you want you want to do next. Select to save the data and move on to Case 2. Practice entering a few more cases of data. When you have finished the last case, select data will be saved. and all the 26

27 QuickStart Guide to Analysing Data This part of the QuickStart guide is designed to provide a short tutorial on analysis in. It uses an example survey, included with the evaluation copy, called the Customer Satisfaction Survey. This survey has the filename snmetropole. A Summary Analysis of the Entire Questionnaire A unique feature of is its ability to display the results of a survey in the form of a questionnaire. This is a clear and easy way of viewing a top-level summary of the survey. More detailed analysis can then follow in the form of tables and charts, perhaps looking at particular groups of respondents. 1. Clickonthe button on the main toolbar to open the Survey Overview Window. Open the snmetropole survey by highlighting it and clicking on the button, or double-click on the survey name in the Survey Overview Window. 2. The Survey Details dialog box will appear. Click to open the survey. 3. By default, the Questionnaire Window will appear when a survey is opened. If it does not appear, click on the button on the main toolbar.? You can customise the start up settings for so that the Variables Window opens up when you open a new survey. To do this, select Tailor Advanced, click on the tab marked General and then select Variables from the Opening Survey drop-down list.? If your printer is different from that for the questionnaire, you may be presented with a dialog box to change the layout of the questionnaire to fit your printer. Click Yes and will reorganise the layout for your own particular printer. 27

28 QuickStart Guide to 4. Use the button in the Questionnaire Window to switch to Data View Mode. Click on the button, next to Case Data, and select Counts. The number of respondents giving each answer will be shown. Click on Percentage to show the percentage results instead. The questionnaire will now be presented with the percentage value shown for each code label in each of the questions. Use the vertical scroll bar to view more of the questionnaire. 5. To produce a summary of a subset of the results, click on the button to display a Counts Filter dialog box. The specification will determine those cases that will appear in the analysis. In this example, only male respondents (question 10, code 1) will appear in the results. You can check this by scrolling down to see the results for question Click to close the Questionnaire Window without saving the changes. 28

29 QuickStart Guide to Tabulating an Individual Question Frequency tables are the quickest and easiest method of tabulating single questions, and is able to produce results by simply specifying the name of the question or questions. There is considerable power within to analyse data in tabular form, e.g. calculating percentages, filtering results to look at subsets of data and applying scores to results. 1. Click to start to create a table. The Results Definition dialog box will appear. 2. In the Analysis field, type Q2. Notice that the Label field contains the text {ANALYSIS}; this means that the name given to question 1, Frequency of visit, will appear as a title for the table. Also, the Style field has automatically accessed a style for the table, and will select the style last accessed by the user, in this case Default.tsf. The drop-down list for the Calculate field should show Counts & Percents. 3. In the Options section, select Base Percents. Absolute Values, how many cases fall into each category, should already be selected; if not, select it now. Base Percents show all answers as a percentage of the base, i.e. total number of respondents. 4. Press and a frequency table will be built. 5. Save the table by clicking on the button. The name of the saved table, T8: Frequency of visit, will appear in the table's Title Bar. Do not close the window containing this table, as it will be used in the next stage of the QuickStart guide. 29

30 QuickStart Guide to Cross-tabulating a Group of Questions A key feature of is its ability to cross-tabulate one question against a number of other questions, and produce presentation-quality tabulations. This example will concentrate on producing a standard cross-tabulation, which can easily be enhanced. A later section will show you how to produce more complex tabulations. 1. Click on the button to open the Variables Window. You should now have two open windows: one containing a list of variables in the survey and another showing the table produced in the previous section. If the table from the previous section is not open, click on the buttontoopentheresults Window. Select the table and click on the button. Finally, close down the Results Window. 2. Arrange the two windows as in the diagram, i.e. with the Variables Window on the left of the screen and the table of question 2 on the right. This can be done by selecting Windows Tile from the main menu. Rather than using the button to redefine a table, we will use the Drag and Drop principle. 3. First, check the list of variables to make sure that Q9 is showing. You may have to use the scrollbar to move down the list. Click and hold on Q9 and as soon as you move the mouse, will appear next to the cursor. Keeping the left button down, drag the circle into the box above the base figure of 204, until a sign appears next to the cursor. Release the left button and a crosstabulation will be built. Repeating this process with further variables will enable you to produce multi-dimensional tables. 4. To alter the table further, click to display the Results Definition dialog box. will support Absolute Values and any combination of the three percentages. Click on the required values in the Options sectionontheright,andpress. A variable in is roughly equivalent to a question on the questionnaire or a field in a database. 30

31 QuickStart Guide to Producing a Bar Chart Graphics are a powerful and expressive method of presenting results from a survey, and incorporates a range of 2- and 3-dimensional charts: bar, pie, line, area, step and doughnut charts, to name but a few. These can be printed directly or incorporated within a report. 1. Click and the Results Definition dialog box will appear. Tab to the field marked Analysis and type Q2. {ANALYSIS} will appear in the box marked Label, and the contents of the variable label for question 2 will appear in the chart. You can, if you wish, replace this with your own text. Note that the Form is automatically set to Chart and the Style is set to bar 3d.csf. Press. A3-dimensionalbarchartwillbe displayed. 2. To rotate the chart, move the cursor over the chart and hold down the [Ctrl] key. A 4-way pointer shaped icon will appear. Hold down the left-hand button of the mouse and you can turn the chart to provide a different perspective. Release the mouse and the chart will be redrawn. 3. To add a footnote to the chart, click on the right-hand button of the mouse. Select Chart Designer Footnote. ClickontheLocation tab and select Visible. Then select the tab marked Text. Replace the word Footnote with Results of European survey and click on the Font tabtochangethefontsizeto8. Clickon to apply the changes. When the chart is rebuilt use the mouse to position the footnote as required. 31

32 QuickStart Guide to Changing From a Bar Chart to a Pie Chart With the results of a questionnaire presented in graphical form, the type of chart can be easily amended. Control of the charts is accessed via the right-hand button of the mouse, or by pressing the button. Control over the appearance of the chart is extensive and custom styles can be stored for future use. 1. With the window open containing the bar chart from the previous section, press or right-click to display the menu and the select the Chart Designer option. 2. Select the Chart option. The tab marked Type is currently showing the chart as 3D and Bar (Column). 3. Click on Pie to show a pie chart, or any other type that you wish to select. 4. Click to build a pie chart of question To explode the pie, simply click on a segment of the chart and, with the left-hand button of the mouse, drag that section to the required position. 6. To tilt the pie chart, use the [Ctrl] key and the mouse, as in the previous worksheet. The charting capabilities of are very powerful; feel free to explore its capabilities. There are over 50 chart types and many variations of colours and backgrounds to help you. A Chart Wizard is available to help you. It can be accessed by clicking on the right-hand mouse button. 32

33 QuickStart Guide to Saving and Retrieving Tables & Charts All tables and charts can be saved with the survey, so that next time you access a survey the particular tables and charts will automatically be updated to reflect any new respondents that have been added to the survey. 1. If you wish to save the table or chart you have created, simply click on. If you do not wish to save the table or chart, click on. If you are using a standard style in the table or chart then your results will be saved and allocated a name by. In the example on the right, the chart has been given the name T8. 2. If you have altered the table or chart in any way, as in the previous worksheets, then clicking on will produce the Save Style As dialog box to allow you to save the alterations to the layout. 3. Change the standard style name to one of your own, with the appropriate file extension of.tsf for tables and.csf for charts, e.g. mystyle.csf. Click on. The table or chart will then be saved, along with the new style you have created. 4. To view your saved tables and charts, click on or select View Results. The Results Window displays the list of saved tables and charts. Select the one you wishtolookatanddouble-clickonittoopenit. 33