Release Notes. Installing the Software. Polycom HDX Systems, Version 3.0.6

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1 Polycom HDX Systems, Version Polycom announces the latest release of Polycom HDX system software. This document provides the latest information about the following Polycom software: Version of the Polycom HDX System software Version of the Polycom Touch Control Operating System software Version of the Polycom Touch Control Panel software For more information about using the features described in this document, refer to the product documentation available for each Polycom HDX system at When making a connection from a web browser to configure the Polycom HDX system, always enter the address of the Polycom HDX system in one of the following formats: or If Security Mode is enabled on your system, you must use secure HTTPS access (for example, Click Yes in the security dialog boxes that appear. Using the HTTPS protocol ensures that the configuration of all login credentials (such as user names and passwords) are transmitted using an encrypted channel, including those user names and passwords used to communicate with third-party systems on your network. Using the HTTPS protocol severely limits the ability of anyone on the network to discover these credentials. Installing the Software Procedures for installing Polycom HDX system software are different depending on whether the system is covered by warranty or a service plan. For more information about installing software updates, refer to Installing Software and Options for Polycom HDX Systems and Accessories at support.polycom.com. May /A

2 Software Version History Polycom HDX System Software Software Version Release Date Description May 2013 Security update for HDX system version August 2012 Features added to obtain Microsoft Lync 2010 client qualification; support for connecting to Polycom SIP-based RealPresence solutions using Acme Packet Session Border Control (SBC); inclusion of software that supports a future release of the HDX 7000, hardware version D; introduction of the Polycom RealPresence Resource Manager system March 2012 Correction for issues related to customer escalations; enhancements to the Polycom UC Board application, which now allows you to save and retrieve content on a USB storage device November 2011 Correction for issues related to Polycom Distributed Media Application (DMA ) failover support and to Brazilian conformance failures for Session Initiation Protocol (SIP) and H October 2011 Improved integration with Microsoft Lync Server, which includes Call Admission Control; SIP Director and Failover support; RTV B-Frames encoding and CCCP Conference Control; improved SIP interoperability with POCN partners; Cisco TIP improvements; stronger media encryption keys in SIP & H.323; support for IPv6 Gatekeeper registration and calling; Bundled Provisioning; POST tests during boot-up; support for the UC Board annotation application; and security enhancements August 2011 Correction for issues related to the HDX 4000 system privacy shutter, HDX system camera start up, Camera 2 video on HDX 6000 systems, and HDX systems registered to a SIP server June 2011 Support for Telepresence Protocol (TIP) May 2011 Support for new EagleEye III and EagleEye Director, new HDX 4500 system; updated HDX system software February 2011 Maintenance release that includes updates from software testing with Microsoft Lync Server January 2011 Correction for an issue involving pairing an HDX system with a Polycom Touch Control 3.0 December 2010 Support for HDX systems and the Polycom Touch Control 2 Polycom, Inc.

3 Polycom Touch Control Software Software Version Panel Software Operating System Panel Software Operating System Panel Software Operating System Panel Software Operating System Description Support for a user to unpair from an HDX system Correction for displaying private meeting information on HDX systems Support for the Conference Composer feature in Centralized Conferencing Control Protocol (CCCP) and additional file types when showing USB content Support for USB content with the Polycom Touch Control (Experimental feature) Panel Software Support for EagleEye Director and Centralized Conferencing Control Protocol (CCCP) Panel Software Operating System Support for Hardware Version 5 of the Polycom Touch Control and corrections for pairing issues Panel Software Corrections for pairing issues Panel Software Operating System Initial release Polycom EagleEye Director Software Software Version Description 1.0 Initial release Polycom, Inc. 3

4 New Features in Version The version software includes the features and functionality of version 3.0.5, with the following additions. HDX version Security Update This release contains security updates to the HDX version software. Six security fixes are included: Security Bulletin Security Bulletin Security Bulletin Security Bulletin Security Bulletin Security Bulletin To protect your Polycom HDX systems from malicious users, we strongly recommend that you install either HDX version or Installation Scenarios If you have HDX version 3.0.x, you can install version 3.0.6; if you have entitlement to a software upgrade, you can install version If you have HDX version 3.1.x, you can install version If your HDX version is 3.0 or earlier, you must purchase a software upgrade or purchase a service contract which entitles you to upgrades. You might want to install version if you need additional time to test HDX version software features, but also want to immediately deploy the latest security fixes. Version software builds on version by adding security enhancements introduced in version Because version does not include hot fixes based upon version 3.0.5, if you have version which includes hot fixes, contact Polycom support for assistance. Best Practices To Protect Your HDX Systems To ensure that your HDX systems are secure from attacks, Polycom recommends the following best practices: Always use an Admin password on your videoconferencing systems. The password should not be easy to guess and of sufficient length that it cannot be discovered through brute force attempts. For guidance on creating strong passwords, refer to the Administrator s Guide for Polycom HDX Systems. 4 Polycom, Inc.

5 Whenever possible, protect your HDX systems from unauthorized access by placing them inside your organization s network firewall. Carefully consider using Telnet on HDX systems. Disable Telnet if it is not required, particularly for systems accessible outside of the enterprise firewall on the internet. To assist in this decision, the following RealPresence features require Telnet: Polycom SmartPairing Conferences scheduled with the Converged Management Application (CMA ) system Telnet-based Integrator API applications If your HDX systems are used only when people are in a meeting room, disable System > Admin Settings > General Settings > System Settings > Call Settings > Auto Answer and also consider disabling the local camera s remote control. If you suspect that your system might have been compromised, we recommend that you use the Factory Restore method to install HDX system software. More Information About Security Practices For more information about any of these security practices, refer to the Administrator s Guide for Polycom HDX Systems. For the latest information about Polycom products and security, go to and click Polycom Security Center. New Features in Version The version software includes the features and functionality of version 3.0.4, with the following additions. Microsoft Lync 2010 Feature Enhancements HDX system software version adds functionality required to achieve Microsoft Lync 2010 client qualification. The specific features being added or enhanced are described in the following sections. These features are supported in both Microsoft Lync 2010 server and Microsoft Office Communications Server 2007 R2 environments. Media over TCP This feature adds support for processing TCP ICE candidates and then transporting real-time media streams over the TCP connection when UDP sockets are blocked. Calls can now connect in environments where firewall administrators limit access to only TCP ports. Polycom, Inc. 5

6 Call Hold, Call Resume When an HDX system is registered to a Microsoft Lync server, the HDX system can participate in Lync-hosted multipoint calls. You can now use hold and resume features on the HDX system when it is in certain types of Lync-hosted calls. Forward Error Correction for Real-Time Video HDX system software version extends Real-Time Video (RTV) support, which minimizes the appearance of visible defects in the video image under conditions where packets are being lost in the network. DTMF Support in Microsoft Server Environments This feature adds support for passing DTMF tones in calls made within a Microsoft server environment. Long Duration Call Support This feature supports call durations up to 24 hours in Microsoft server environments. Basic Firewall/NAT Traversal Connectivity This feature allows HDX systems to connect to the SIP-based RealPresence solutions using Acme Packet SBC in certain scenarios. The HDX system requires the use of an access server deployed on the edge of the enterprise network to use Acme Packet SBC. Note In addition to enabling SIP keep-alive messages on the HDX system s web interface, the Firewall/NAT traversal feature supports using the installed client certificate on SIP and XMPP connections. Polycom RealPresence Resource Manager HDX system software version supports the Polycom RealPresence Resource Manager system, which is conference management software that can take the place of the CMA system. RealPresence Resource Manager provides the same capabilities to HDX systems as the CMA system does, except that the Polycom Distributed Media Application (DMA ) system has assumed the 6 Polycom, Inc.

7 gatekeeping responsibilities previously held by the CMA system. Users and administrators will see no interruption of service resulting from DMA systems becoming the gatekeepers for HDX systems. Polycom HDX 7000 Systems with Hardware Revision D HDX system software version adds support for the HDX 7000 series system with Hardware version D. The HDX 7000 series systems will not include S-Video output connectors on the back panel. With these HDX 7000 series systems, you will no longer be able to use S-video to record meetings, but you can still use the DVI breakout cable to record composite video out. You can also consider using Polycom RSS 4000, which is a web server that enables you to easily perform recording, live streaming, stream media processing, and multimedia archiving. HDX 7000 series systems must run Polycom HDX system software version or later. MusicMode The Live Music Mode feature is now named MusicMode. There is no change in the functionality. Polycom Solution Support Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services, and its certified Partners, to help customers successfully design, deploy, optimize, and manage Polycom visual communication within their third-party UC environments. UC Professional Services for Microsoft Integration is mandatory for Polycom Conferencing for Microsoft Outlook and Microsoft Office Communications Server or Microsoft Lync Server integrations. For additional information and details please refer to Professional_services/index.html or contact your local Polycom representative. Hardware and Software Compatibility The following table lists HDX system software versions that are compatible with Polycom hardware. Polycom, Inc. 7

8 Hardware Model Designation in User Interface Part Number (or Serial Number) Compatible Software Versions (see Notes) Real-Time Clock Polycom HDX XXX XXX Polycom HDX 4000 HD XXX XXX Polycom HDX 4000 HD Rev C XXX XXX or later (but not or 2.5) or later (but not or 2.5) 2.7.0J, 3.0 or later No No Yes Polycom HDX XXX XXX Polycom HDX 6000 HD XXX XXX or later Yes or later Yes Polycom HDX XXX XXX or later (but not 2.5) No Polycom HDX XXX XXX or later Yes Polycom HDX 7000 HD Hardware Version A (running 2.5.x or later versions of software, blank with earlier versions) XXX XXX or later (but not or 2.5) No Polycom HDX 7000 HD Hardware Version B XXX XXX or later Yes Polycom HDX 7000 HD Hardware Version C XXX XXX or later Yes Polycom HDX 7000 Hardware Version D or later Yes Polycom HDX 8000 HD Hardware Version A (2.5.x or later versions of software, blank with earlier versions) XXX XXX 2.0 or later (but not 2.0.0J, , or 2.5) No Polycom HDX 8000 HD Hardware Version B XXX XXX or later Yes 8 Polycom, Inc.

9 Hardware Model Designation in User Interface Part Number (or Serial Number) Compatible Software Versions (see Notes) Real-Time Clock Polycom HDX XXX XXX XXX XXX Polycom HDX XXX XXX XXX XXX XXX XXX Polycom HDX XXX XXX XXX XXX XXX XXX 2.0.0J, or later (but not or 2.5) 2.0.5J or later (but not 2.5 or ) 2.0.0J and or later (but not , 2.5, or ) Yes Yes Yes Polycom HDX 9006 Hardware Version B XXX XXX 2.6 or later Yes Notes: The column Compatible Software Versions shows the approved/qualified software versions. Software Update enforces most of these rules. Systems that do not have a real-time clock will not retain the time of day across reboots. They should be configured to use an NTP server. Polycom, Inc. 9

10 Corrected Issues in Version The following table lists issues corrected in version Jira ID Description Cameras VIDEO When the HDX 4500 desktop system is reset, the camera position and zoom might not return to the Preset 0 position. This problem has been corrected. Cameras VIDEO After panning for several seconds, the MPTZ-9 camera might display poor quality video. This problem has been corrected. Content VIDEO VIDEO On HDX 7000 and 8000 room series systems, users could not send high frame rate content. This problem has been corrected. Content VIDEO When the resolution was configured for 1280x720 on a laptop connected to an HDX 9000 series system, the HDX system would not display content correctly. This problem has been corrected. Directory VIDEO Your call might fail when dialing a directory entry when the IP address and phone extension are in separate fields and the HDX system is not registered to a gatekeeper. This problem has been corrected. Directory VIDEO If a directory entry only includes an extension, the Polycom Touch Control cannot dial the call. This problem has been corrected. Directory VIDEO The Polycom Touch Control and HDX system did not display directory entries from a Microsoft Lync Server that contained more than 20,000 entries. This problem has been corrected. Directory VIDEO Changes made to a global directory are seen in the web interface but not in the Polycom Touch Control directory. This problem has been corrected. Documentation VIDEO The User's Guide for HDX systems and the Polycom Touch Control is incorrect. To enter an asterisk, press the Video button and then press the asterisk button (*) on the SoundStation IP 7000 keypad two times. This problem has been corrected. Cisco Cisco Cisco Microsoft VIDEO VIDEO VIDEO VIDEO After connecting to an HDX system over SIP, the Cisco TelePresence Edge95 system would restart. This problem has been corrected. Video and audio issues occurred when HDX systems interoperated with Cisco Telepresence Systems (CTS) version 1.8.x. This problem has been corrected. An HDX 4000 series system registered with Cisco VCS (V.6) as SIP registrar is unable to connect SIP calls. This problem has been corrected. When an HDX system was registered to a Microsoft Office Communications Server or a Microsoft Lync Server, the system would falsely indicate that it could receive instant messages when it could not. This problem has been corrected. 10 Polycom, Inc.

11 Jira ID Description Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Polycom Converged Management Application (CMA ) Desktop (CMAD) Polycom RMX System Polycom Touch Control Polycom Touch Control Polycom Touch Control Polycom Touch Control VIDEO VIDEO VIDEO VIDEO VIDEO VIDEO VIDEO VIDEO VIDEO VIDEO VIDEO VIDEO When placing analog phone calls, HDX systems integrated with Microsoft Lync do not automatically add a 1 to the dial string. This problem has been corrected. When an HDX system searched for a name in a Lync address directory with more than 20,000 addresses, this error message displayed: The directory server is unable to process your request. Please try again or contact your system administrator for assistance. This problem has been corrected. When you schedule a meeting using Microsoft Lync Online Meeting, the Join Now icon might not appear. This problem has been corrected. When ICE is enabled on an HDX system with software, the HDX system cannot receive an audio call through the Microsoft Lync Gateway. This problem has been corrected. If Microsoft Outlook is set to the German language, the HDX system does not display the Join Now button for the user to join the Lync online meeting. This problem has been corrected. For HDX systems in a Lync environment, the directory was not searchable on the HDX system. This problem has been corrected. Content could not be viewed by all participants when an HDX system was hosting a conference with two or more CMA Desktop clients and the content token was sent to another CMA Desktop system. This problem has been corrected. A pillar box effect sometimes occurs on HDX system calls from a RMX system. This problem has been corrected. On a Polycom Touch Control connected to an HDX 7000 series system, when you select content you cannot choose a PC icon. The only option is DVD. This problem has been corrected. The HDX system was unable to send content while paired with Polycom Touch Control. This problem has been corrected. The Polycom Touch Control does not display call statistics of a Lync Online Meeting, during calls with CCCP and RTV options enabled and Polycom Touch Control is paired with an HDX system. Polycom Touch Control statistics columns appear as blank. But, Web UI displays the statistics, as expected. This problem has been corrected. On some ITP systems, buttons on the Polycom Touch Control admin page do not toggle properly. This problem has been corrected. Polycom, Inc. 11

12 Jira ID Description Polycom Touch Control Polycom Touch Control Polycom Touch Control Polycom VSX Systems Polycom VSX Systems Polycom VSX Systems Polycom VSX Systems RADVISION RADVISION VIDEO VIDEO VIDEO VIDEO VIDEO VIDEO VIDEO VIDEO VIDEO VIDEO VIDEO VIDEO Polycom Touch Control directory searches return a limited set of search results or no results. This problem has been corrected. Polycom Touch Control software can be updated automatically but there is no mechanism to update the HDX system software automatically, which causes the HDX system and Polycom Touch Control to become unpaired. This problem has been corrected. After hanging up a point-to-point call using Polycom Touch Control, the Polycom Touch Control jumps to the In Call screen which displays Calling.... The screen continues to display Calling... even when the system is no longer in a call. This problem has been corrected. When connecting to a VSX system, an HDX 6000 room series system intermittently failed to request Open Logic Channel (OLC) for H.263 content. This problem has been corrected. On HDX systems, RMX system chairperson announcements might have had audio issues. This problem has been corrected. When an HDX system hosts an internal CP MCU call, the MCUs near site video displays an incorrect aspect ratio when a VSX system connects to the call. This problem has been corrected. If an HDX system hosts an internal CP MCU call with two other HDX systems and the VSX system joins last, the top L and R quadrants display an incorrect aspect ratio. This problem has been corrected. HDX systems did not transmit video to RADVISION via IP. This problem has been corrected. When connecting to a RADVISION Pathfinder system with H Media Multiplex support, HDX systems might restart. This problem has been corrected. Multipoint VIDEO During Multipoint calls, the HDX system spontaneously reboots when making a SIP call connected to a H.323 device and a PSTN call through LYNC mediation server/pstn GW. This problem has been corrected. Network VIDEO When calling annex O addresses, HDX systems do not include the string to complete the call. This problem has been corrected. Network VIDEO HDX systems restart and disconnect from H.323 calls due to SIP-related network issues. This problem has been corrected. Provisioning VIDEO In some environments, the Recent Calls button might disappear from the HDX system s Home screen after CMA v5 configures a system using scheduled provisioning. This problem has been corrected. 12 Polycom, Inc.

13 Jira ID Description Provisioning VIDEO Dynamically managed HDX systems in a Microsoft Lync environment do not correctly report Directory or Presence status to the Polycom CMA server. This problem has been corrected. SIP VIDEO With some LDAP queries, the HDX system is unable to dial entries with SIP addresses. This problem has been corrected SIP VIDEO Latency is not being calculated when making SIP calls. Latency is reported in the CDR for H.323 but it never reported for SIP. This problem has been corrected SNMP VIDEO HDX systems did not issue an SNMP alert for excessive Jitter or Latency in a call. This problem has been corrected. User Interface VIDEO On HDX 4500 desktop systems, no display option checkboxes were available in the Dual Monitor setting. This problem has been corrected. User Interface VIDEO After you disconnect a call and are asked if you want to add the number to the directory, the message disappears too soon. This problem has been corrected. User Interface VIDEO When a custom banner is enabled in the user interface, all lines of text under the security banner are not legible. This problem has been corrected. User Interface VIDEO VIDEO VIDEO The UI became sluggish, with delayed Mute and call Hang up and occasional frozen video. Excessive authentication requests were causing issues with system performance. A temporary workaround is to turn on Enable Sessions List. As a result of this workaround, the Maximum Number of Sessions Per Users allowed has been increased to 25. Authentication cookie support will be added in a future release. Video VIDEO The HDX 7000, 8000, and 9000 series room systems display poor quality video on S-Video monitor output 3. This problem has been corrected. Web Interface VIDEO The Sample Sites entry cannot be removed from the directory list in the web interface. This problem has been corrected. Web Interface VIDEO HDX systems are unable to answer ISDN voice and analog phone calls through the web interface. This problem has been corrected. Web Interface VIDEO The SIP URL address appears in the Name field instead of the Favorites name in the web interface. This problem has been corrected. Web Interface VIDEO In the web interface, if you select Update to change the time zone or to enable or disable StereoSurround while in a call, the update is not applied and you are unable to move to the next screen. This problem has been corrected. Web Interface VIDEO The web interface Diagnostic screen referred to the Call Status page instead of Call Statistics. This problem has been corrected. Polycom, Inc. 13

14 Known Issues The following table lists the known issues for the version release. If a workaround is available, it is noted in the table. Active Directory Server VIDEO Setting the Security Profile to Maximum during the Setup Wizard causes External Authentication to be enabled. Although administrators can create local user IDs and passwords, local users will not be able to access the HDX system as long as External Authentication is enabled. After you complete the Setup Wizard, go to System > Admin Settings > General Settings > Security > External Authentication and disable the Enable Active Directory Authentication setting to enable local users to access the system. Analog Phone VIDEO Incoming calls from analog phones do not display on the Recent Calls screen. Analog Phone VIDEO Do not use the analog phone connector if you are using as HDX 9000 series system in Hong Kong or South Africa. If your HDX 9000 series system came with a telephone adapter, refer to the accompanying telephone adapter setup sheet for information on whether the adapter is needed in your area. API VIDEO The API command answer phone does not always return feedback. API VIDEO When using a camera near API command and switching back to camera 1, auto-tracking is not re-enabled. API VIDEO The remotecontrol enable all command does not work after disabling the remote. Use remotecontrol disable none to enable the remote control buttons. 14 Polycom, Inc.

15 API VIDEO state[allocated] cs: call[38] chan[0] dialstr[ ] state[ringing] cs: call[38] chan[0] dialstr[ ] state[bonding] cs: call[38] chan[0] dialstr[ ] state[complete] active: call[38] speed[512] The notification in boldface is not applicable to calls made to and received from IP end points. API VIDEO API command: unexpected successful response for vcraudioout commands on HDX 7000 Rev D. Audio VIDEO If you establish multiple calls between the two systems, you may experience audio feedback. Audio VIDEO Incoming voice calls do not work in a password-protected conference. Audio VIDEO When you plug a headset into the HDX 4000 series system panel, the system s built-in microphones and any attached microphones are automatically muted even though the Enable Polycom Microphones and Enable Built-In Microphones configuration settings remain selected. Audio VIDEO Starting with the release 2.5, HDX systems do not play music while restarting. HDX systems running software version 2.6 play an announcement tone once the system has been successfully restarted. Polycom, Inc. 15

16 Audio VIDEO You cannot enable or disable Stereo while in a call. Audio VIDEO Do not connect or disconnect a Polycom SoundStation IP 7000 conference phone or HDX system digital microphones while in a call. Doing so may result in some anomalous behavior such as audio coming out both the conference phone and HDX system. To restore normal operation, hang up the call. Audio VIDEO Volume changes made during the setup wizard are lost when the system restarts. Audio VIDEO When the Polycom StereoSurround setting is enabled on HDX 4000 series systems, audio might drop during a call that connects to a Virtual Meeting Room (VMR) through the Polycom Halo H.323 Meet-Me Service. Polycom Halo H.323 Meet-Me Service users must disable the Enable Polycom StereoSurround setting in HDX 4000 series systems by navigating to Admin Settings > Audio Settings. Calling VIDEO During multipoint video conference calls using the Lync Server, the video conference session might not completely disconnect when the Organizer disconnects from the conference. This behavior depends upon how Meeting Policies are configured on the Lync Server, and might be observed when the Lync Client is the organizer or when the HDX system is the organizer. Calling VIDEO Meeting passwords are not supported in SIP calls. Use H.323 for calls that require meeting passwords. 16 Polycom, Inc.

17 Calling VIDEO Calls dialed using analog voice lines will not roll over to other call types if the call is busy or otherwise fails. Calling VIDEO Do not mix unrestricted (speeds that are a multiple of 64 kbps) and restricted (multiple of 56 kbps) participants in an internal multipoint conference. Calling VIDEO Do not use H.323 names that include a comma. Calling VIDEO Calls do not connect if the HDX system is not restarted after changing ISDN settings. To avoid this issue, restart the HDX system any time an ISDN parameter is changed. Calling VIDEO When an HDX system hosting a multipoint call is connected to the maximum number of video endpoints, the Place A Call screen displays Add Video Call instead of Add Audio Call. The HDX system will be able to connect to an additional audio endpoint, but will not be able to connect to another video endpoint. Calling VIDEO HDX systems using call rates of 2x56 kbps or 2x64 kbps might fail to connect V.35 calls. Use a call rate of 1x112 kbps or 1x128 kbps. Calling VIDEO When Admin Setting (General > System > Call Settings) is set to Auto Answer/Point to Point / Do Not Disturb, audio transmitted from the far end can be heard both through the IP7000 speakers and the HDX speakers, simultaneously. Calling VIDEO During MCU calls to 3 remote sites, the two SIP calls remain connected at 6144Kbps and 1024Kbps, respectively. But the third ISDN call crashes (intermittently) at 6144Kbps Polycom, Inc. 17

18 Calling VIDEO The 'mpautoanswer donotdisturb' command sets the HDX system to Do Not Disturb both in and out of calls. The command is supposed to place the HDX system in the Do Not Disturb state only when it is already in a call. Calling VIDEO Customers may experience a crash when placing a Point-to-Point call from an HDX system that is registered to a SIP server with a DMA IPv4 address to a Far End HDX system that is registered to a SIP server with a DMA IPv6 address. Cameras VIDEO An MPTZ-9 camera on an HDX system is compared unfavorably to a EagleEye II camera because of video noise. Cameras VIDEO The only supported camera for the HDX 4000 series system is part of the video screen that is shipped with the HDX 4000 series system. If a different camera is connected to the HDX 4000 system, the HDX 4000 system will turn off (if powered on) or will not power on if in a powered off state. Disable H.239 for improved customer experience. EagleEye II cameras provide higher quality video than MPTZ-9 cameras. Remove the unsupported camera and reconnect the video screen that was shipped with the HDX 4000 series base system. Cameras VIDEO The HDX system enables you to select a 4:3 aspect ratio when an EagleEye Director is selected, even though it is not a supported aspect ratio. The HDX system will automatically default to the supported 16:9 aspect ratio without informing the user that the 4:3 aspect ratio was not a supported resolution. Cameras VIDEO When an HDX 4000 series system is in a call, pressing the 0 button does not move the HDX 4000 series camera to the default camera preset 0. Manually adjust the camera to the desired position. 18 Polycom, Inc.

19 Cameras VIDEO Far-end camera control is not supported when in a multipoint call. Cameras VIDEO VIDEO VIDEO You may see blue video for a few seconds while the HDX system camera wakes up. The camera may also take a few seconds to focus after waking up. Cameras VIDEO If you downgrade the software to a version earlier than 2.0, you may need to reconfigure white balance on the EagleEye HD camera. Select the detect camera command in the user interface or web interface, and then configure the white balance. Cameras VIDEO The HD 8006 system only shows 2nd Camera info in System Information from WEB UI and TV UI. Cameras VIDEO If you have an external power supply attached to a camera and you want to move that camera from one port to another, you must follow these steps: 1 Power off the camera. 2 Connect the camera to the new port. 3 Power on the camera. 4 Select Detect Camera in the system s user interface. Cameras VIDEO When an EagleEye 1080 camera is attached to an HDX system, you can select a 4:3 aspect ratio, which will result in video stretched vertically with black bars on the side of the video. Select an aspect ratio of 16:9. Polycom, Inc. 19

20 Cameras VIDEO The camera name can be modified only with Roman-based characters. If you modify the camera name using non-roman-based characters, a message displays instructing you to use valid characters on the keyboard. Trying to modify the camera name with non-roman-based character results in the camera name disappearing. Use Roman-based characters only when modifying the camera name. Cameras VIDEO When an EagleEye View camera is connected to an HDX system, the Power Frequency drop-down menu is shown on the Cameras Settings page. The Power Frequency drop-down menu is not applicable for the EagleEye View camera. Cameras VIDEO The Backlight Compensation setting is not applicable when an EagleEye 1080 camera is connected as the main camera and the Power Frequency setting is set to 50Hz, even though the Backlight Compensation check box is not grayed out. Cameras VIDEO When an EagleEye View camera is connected to an HDX system, the Camera Settings page displays the Backlight Compensation setting. As backlight compensation is not applicable to a EagleEye View camera, this setting should not be displayed. Cameras VIDEO The EagleEye Director does not support the People on Content Feature. Use alternative cameras. 20 Polycom, Inc.

21 Cameras VIDEO Depending on where people are sitting in relation to the EagleEye Director, two people who sit close together and take turns talking over a period of time might not be correctly framed together by the camera. Cameras VIDEO If a Room View adjustment or camera calibration is taking place, the EagleEye Director will not send or will stop sending content. Users can send content after the adjustment or calibration is completed. Cameras VIDEO When the EagleEye Director is in a point-to-point or multipoint call with an RMX 2000/4000 series system, version 7.2, the switch between People View and Room View causes flashes of white video on the far side. Turn off the Auto Brightness setting on the RMX2000/4000 series system. Cameras VIDEO In sleep mode, the EagleEye Director does not go to the back-facing positions. Cameras VIDEO If the EagleEye Director is focused on a speaker with another person in the frame, in either foreground or background, EagleEye Director will not focus on the second person if he or she begins speaking immediately after the first speaker. Cameras VIDEO The EagleEye Director has a range of approximately 10 feet, or 3 meters, when it has panned to a 90-degree angle. People located at the extreme of this range might not always be recognized by the tracking feature, and therefore the camera may not focus on them as they speak. Ensure that adequate spacing exists between people in the room, or have speakers who are close together wait until EagleEye Director refocuses on the room before having the second person begin talking. Ensure that all speakers are located well within the camera's range. Polycom, Inc. 21

22 Cameras VIDEO If a factory restore function is performed on the EagleEye Director, the version of software shown will be the same as before the factory restore was done, even though the camera has returned to the software load with which it was provisioned. Cameras VIDEO The EagleEye Director draws green lines on the screen to perform calibration. If the HDX system restarts while the EagleEye Director is calibrating, the green lines will still be present after the HDX system restarts. Cameras VIDEO An EagleEye Director close-up shot may appear off-center when displayed in 4:3 aspect ratio. Certificates VIDEO If certificates are installed, you might get a Page Cannot Be Displayed message after manually changing the date or time. Have the HDX system redetect the EagleEye Director, and check the software version from the HDX system. Both the EagleEye Director and the HDX system will now report the correct software version. To remove the green lines, either go to the EagleEye Director calibration page again, or restart the EagleEye Director. Set the HDX system People Video Adjustment to None or Stretch on all HDX systems in the call. Restart the HDX system after you manually change the date or time. Chair Control VIDEO When a system acting as chair control selects an endpoint and selects the View Site icon, the endpoint's video will be shown but the web interface will provide a status of denied. Chair Control VIDEO When a system acting as chair control selects an endpoint and selects the View Site icon, the endpoint's video will be shown. When the system with chair control selects the Stop Viewing Site icon, the web interface provides a status of denied but the endpoints video is no longer displayed. 22 Polycom, Inc.

23 Chair Control VIDEO When a system acting as chair control selects the Disconnect Site icon to disconnect an endpoint from a conference, the web interface returns a status of denied, even though the endpoint was disconnected from the conference. Chair Control VIDEO When selecting a system to have chair control, the endpoint does not stay highlighted as being the chair control. To release chair control, highlight all the participants in the Meeting Participants window and select Release Chair. Closed Captions Closed Captions VIDEO When providing closed captions over a serial connection, you must manually go to near video before entering text. VIDEO Closed captioning (sent through either the serial port or the web interface) is limited to 31 characters per line. Contacts VIDEO HDX systems can share presence information with up to 200 Contacts. If a remote site attempts to invite the HDX system as a Contact after it has reached its limit of 200 Contacts, the HDX system rejects the invitation but does not display a warning message to the local user. Contacts VIDEO You cannot delete Contacts using the web interface. Instead, delete them in the system s local interface. Content VIDEO Some DVI video sources (such as certain laptops) do not correctly support the hot plug detect pin (HPD). This can result in the source sending video in the wrong format for HDX system video input ports 4 and 5. Please consult your equipment manuals to find out the behavior of the HPD pin. Polycom, Inc. 23

24 Content VIDEO Presets support switching from one People source to another. Presets do not support switching from a People source to a Content source or from one Content source to another. Content VIDEO Content at a resolution of 1280 x 1024 is scaled and sent to the far site in 1024 x 768 format unless the far site can display it at 1280 x Content VIDEO You cannot send content from an HDX 4000 series system using the Content button on a HDX system remote control. You must use the built-in keypad button. Content VIDEO When hosting a multipoint call, HDX systems typically stop showing content when a new participant joins the call. It may fail to do so when the fourth participant joins. Content VIDEO If the Quality Preference setting on the Cameras screen is configured for content and a call is placed at 6 Mbps, the allocated bandwidth for content is only 1.5 Mbps. Content VIDEO Occasionally, an HDX 9000 series system will not show content when a computer connected directly to the HDX system is coming out of sleep mode. Content VIDEO H.320 endpoints connected to RMX system conferences do not receive content from HDX systems connected via SIP to the same RMX system conference when the connection rates differ significantly between the HDX and the H.320 endpoints. Stop the content and resend it. Lower the connection speed of the HDX system connected via SIP to match the connection rate of the H.320 endpoints. Directory VIDEO When a directory entry has both an ISDN and IP address, calls placed as IP connect at the designated call rate for ISDN. 24 Polycom, Inc.

25 Directory VIDEO _J An entry in a custom directory group may be removed from the group if you edit the entry. The entry is still available in the Contacts group. Directory VIDEO From time to time a directory query may not return a full list of matching entries. Reissue the request. Directory VIDEO If the HDX system is downgraded to a version earlier than x and new directory groups are created, the groups will not be retained in subsequent upgrades. Encryption VIDEO When an unencrypted HDX system calls into an encrypted call between a TANDBERG MXP system and a Sony PCS-G50 system, the HDX system will connect but the Sony system will hear loud, distorted audio. Enable encryption on the HDX system. Factory Restore VIDEO When performing a factory restore on an HDX 9000 series system, green video is displayed for a few seconds before the system restarts. This is normal behavior and the system will boot to the setup wizard. Gatekeepers VIDEO Due to a missing refresher parameter, HDX systems do not respond to 200 OK messages from a System Architecture Evolution (SAE) media gateway. Gatekeepers VIDEO Registering to a gatekeeper may change the dialing order configured on the system. Polycom, Inc. 25

26 Hardware VIDEO Field-upgraded hardware does not function correctly if restored to a factory partition with software that is not recent enough to support it. For example, upgrade kits for HDX 7000 and 8000 series systems require software version or later. HDX 4000 series upgrade kits require version 3.0 or later. Contact your Polycom representative or customer support to ensure that the factory partition contains a software version that supports the upgraded hardware. Hardware VIDEO HDX systems with a QBRI card installed do not issue an SNMP alert when the QBRI card is replaced with a PRI card. Hardware VIDEO HDX systems do not issue an SNMP alert when a V.35 card is installed or uninstalled Hardware VIDEO HDX systems restart when the HDX system microphone cable is connected incorrectly. Connect the HDX system microphone cable correctly. Hardware VIDEO Intermittently, HDX systems customers may experience an HDX 7000 series system rebooting automatically during a conference, When this occurs, all configurations of the HDX 7000 series system are lost. However, after reconfiguring the HDX system, the conference continues. ICMP VIDEO The ICMP Transmission Rate Setting on the LAN Properties screen applies only to error ICMP packets. This setting has no effect on informational ICMP packets, such as echo requests/replies. Cisco VIDEO When connecting to a Cisco TelePresence 3010 system, Polycom OpenTelePresence Experience (OTX) systems might take 90 seconds or more before showing video on the center screen. 26 Polycom, Inc.

27 Cisco DMA LifeSize Microsoft Microsoft Microsoft VIDEO When an HDX system dials into Cisco Unified Videoconferencing (CUVC) through H.323, it does not receive content from Cisco TelePresence System (CTS). VIDEO When a VVX 1500 business media phone and two HDX endpoints are registered to a DMA system s SIP server, a video call initiated from the VVX 1500 phone to the first HDX system gets disconnected after the VVX 1500 phone tries to transfer the call to the second HDX system, which also gets disconnected. VIDEO Calls between HDX systems and Lifesize Room Systems over IPv6 do not connect when both systems are configured for maximum security. VIDEO The Polycom Touch Control cannot retrieve the Favorites list or directory entries from the OCS 2007 R1 Edge server because OCS 2007 R1 is no longer supported. VIDEO You cannot add a third participant to an AV/MCU-based Lync CCCP call when the Enable PSTN dial-in conferencing setting is disabled. VIDEO Incompatible Windows NT LAN Manager (NTLM) settings might cause an HDX system reset. This issue occurs when the Server Authentication Level is set to Send NTLMv2 response only, and Refuse LM, NTLM, and the HDX system is set to NTLMv1. Set the HDX system NTLM setting to Auto or NTLMv2. Polycom, Inc. 27

28 Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft VIDEO When using external authentication such as Active Directory, ensure that the local admin account is password protected. You should also enable Require Login for System Access and set a user password. VIDEO When using Microsoft Office Communications Server 2007 or Microsoft Lync Server 2010 as your global directory, if you search for a common last name, the HDX system might return the first 200 matches without giving any warning that there might be more matches. VIDEO HDX systems do not support public switched telephone network (PSTN) calls on the Mediation Server Gateway in a Microsoft OCS or Microsoft Lync Environment. VIDEO During a Lync client call to an HDX system, video pixilation or blurriness might result when the Lync client disables and then restarts video. VIDEO When the Microsoft Lync client places a call on hold, the HDX system incorrectly indicates that the call was muted. VIDEO Internet Explorer version 8 shares cookies among all active sessions. If you manage multiple HDX systems within the same Internet Explorer 8 browser session, you might encounter unexpected behavior. VIDEO Calls using the ICE protocol support call rates of up to 1564 kbps. To make a PSTN call, append + before the number to dial. Use the Pause Video function instead of the End Video function. When using Internet Explorer 8, do one of the following: Manage only one HDX system at a time. Use the -noframemerging option in each new instance of Internet Explorer for each system. 28 Polycom, Inc.

29 Microsoft Microsoft Microsoft Polycom HDX 4500 System Polycom RMX System Polycom RMX System Polycom RMX System Polycom RMX System VIDEO For Microsoft qualification configuration, enable Security Mode in the Admin Settings and select the Medium security profile to ensure secure web (https) access to the HDX system. VIDEO In multipoint calls using Lync clients and HDX systems routed via an ICE-enabled RMX system, video artifacts may appear on far-end HDX systems after Hold/Resume is performed. VIDEO HDX systems receive very low video frame rates during OCS R2 calls. This causes blurred video on the HDX systems. When this condition occurs, the far-end video on the OCS clients (MOC) is not affected. VIDEO The Polycom ReadiManager SE200 system does not support the HDX 4500 system. VIDEO In a call with an RMX system, HDX systems paired with the Polycom Touch Control display an incorrect number of participants. VIDEO When HDX systems dial into an RMX system conference, audio might fail during the call. VIDEO An HDX system cannot dial into a password-protected call on an RMX system using a dial string in the format <conference ID>##<password> (for example, 1111##2222). VIDEO An HDX system might receive Siren14 audio rather than Siren 22 Stereo audio when it is in a 6 Mbps H.323 call on an RMX system. Use Polycom CMA version 5.5 or later. Upgrade the RMX system to version Dial into the conference and then provide the password using DTMF tones when prompted. Configure the HDX system's preferred call rate as 4096 kbps. Polycom, Inc. 29

30 Polycom RMX System Polycom Touch Control Polycom Touch Control Polycom Touch Control Polycom Touch Control Polycom Touch Control VIDEO Content loss may be experienced in a SIP call on an HDX system using RMX conferencing with Avaya System Manager This scenario can occur when the Avaya system registers two 1XC clients, where one 1XC client uses H.323 signaling and the second 1XC client uses SIP signaling. Content loss happens when the HDX system sends content from People+Content IP. While both 1XC calls initially receive content, content loss may occur when the active speaker changes. VIDEO The Polycom Touch Control cannot perform a Detect Camera function. VIDEO On the Polycom Touch Control, the global address book and Favorites pages sometimes appear to be blank. VIDEO Due to synchronization issues between CMA and LDAP, some favorites on the Polycom Touch Control might not be listed. VIDEO Do not touch or hold the Polycom Touch Control device by the black border outside the visible screen. Doing so may interfere with the Polycom Touch Control device s ability to detect touches. VIDEO When an HDX system is paired with a Polycom Touch Control device and using a Global Directory Server (GDS), the HDX system downloads directory information only from the server configured in first entry in the directory configuration page. Use the web interface to detect newly-installed cameras. 30 Polycom, Inc.