Release Notes. Software Version History. Hardware and Software Requirements. Polycom RealPresence Mobile, Version1.0.1, Apple ipad

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1 Polycom RealPresence Mobile, Version1.0.1, Apple ipad The RealPresence Mobile application is designed for business professionals who use a tablet device and need to share visual experiences with others without actually being there. It is an easy-to-use video application that provides premium quality audio and visual experiences. Unlike proprietary applications, the RealPresence Mobile application is standards-based and extends your organizations video network, giving you an engaging experience, just like being there. This document provides the latest information about the RealPresence Mobile application, version for ipad2. Software Version History Version Release Date Features October, 2011 Initial release. Hardware and Software Requirements Apple Operating System Synchronization Requirements Network Requirements Peripheral Devices (optional) ipad2 ios or later itunes version 10.2 or later Computer: Mac OS X 10.2 or later Windows XP SP3 or later Wireless Local Area Network (WLAN, a/b/g/n) (Recommended) 3G 3.5 mm headset Stereo Bluetooth headset October, /A

2 Interoperability Type Product Version NAT/Firewall/Border Controller Polycom VBP 5300-ST Gatekeeper, Gateways, External MCU, Bridges, Call Managers Polycom Distributed Media Application (DMA ) 7000 Polycom Converged Management Application (CMA ) 5000 Polycom Converged Management Application (CMA ) 4000 Polycom RMX 4000 Polycom RMX 2000 Polycom RMX 1000 Broadsoft SIP r17 Server Broadsoft SIP r16 Server V or later 7.2 or later 7.2 or later or later SP2 DeltaPath Endpoints Polycom HDX Family Polycom RealPresence Mobile Polycom Telepresence m or later (Android and ios) or later Content Sharing Applications Polycom People+Content IP Interoperability with the Polycom CMA System At this time, the Polycom RealPresence Mobile application registers with the CMA system gatekeeper as an endpoint type of Other. As such, the CMA system can schedule and perform limited monitoring of these systems, but it cannot fully manage, provision, or update these systems. Setting Up the RealPresence Mobile application You need to configure network and server settings before you can use the RealPresence Mobile application. When you start the application for the first time, you can enter settings manually or register to a CMA server to obtain your settings automatically. 1 From App Store, search for 'polycom' or 'video conferencing' to find the RealPresence Mobile application. 2 Polycom, Inc.

3 2 Touch Free then touch INSTALL APP. To uninstall the RealPresence Mobile application: 1 Touch and hold Video until it begins to jiggle. 2 Touch and then touch Delete. Your user data is deleted when you uninstall the application. To configure the RealPresence Mobile application manually: 1 From the Application list, touch Video. 2 Touch. 3 Configure these Network settings: Setting WLAN Call Rate 3G Call Rate Description Specifies call rate to use for calls using a wireless LAN. Specifies the call rate to use for calls using a 3G network. 4 Configure these H.323 settings: Setting Gatekeeper Registration Gatekeeper Choice Internal Gatekeeper External Gatekeeper Description Specifies whether to register your system with a gatekeeper. Lets you choose whether to use the Internal or External Server to make calls. Specifies the IP address or name of the internal and external gatekeepers. For example, or gatekeeper.company.com. H.323 Name Specifies the name that gatekeepers use to identify this system. You can make Point-to-point calls using H.323 name if both systems are registered to a gatekeeper. H.323 Extension Specifies the extension that gatekeepers and gateways use to identify this system. Polycom, Inc. 3

4 5 Configure these SIP settings: Setting Enable SIP Call SIP Registration SIP Proxy Server SIP Registrar Server Description Specifies whether to enable SIP calls. Specifies whether to register your system with a SIP server. Specifies the DNS name or IP address of the SIP Proxy Server. Specifies the DNS name or IP address of the Registrar Server. Domain If you use Broadworks SIP server, specifies the domain name for authentication with a Registrar Server. If you use Polycom DMA server as the SIP server, leave the domain blank. SIP User Name Authorization Name SIP Password Transport Protocol Specifies the user name for authentication with a Registrar Server. Specifies the name to use for authorization when registering with a SIP Registrar Server. If you leave this field blank, the SIP User Name is used for authorization. Specifies the password for authentication with a Registrar Server. Indicates the protocol the system uses for SIP signaling. TCP provides reliable transport via TCP for SIP signaling. UDP provides best-effort transport via UDP for SIP signaling. To configure the RealPresence Mobile application automatically: 1 From the Application list, touch Video. 2 Touch and then touch Sign in. 3 Get your user name and password from your CMA server administrator. Enter following information: Your CMA server address, for example, Your user name. Your password. 4 Touch Sign in. 4 Polycom, Inc.

5 Checking Your Mobile or WLAN Link To check your current connection status and IP address >> Touch on the bottom of your screen. Note: In case of a network connection problem, appears at the bottom of your screen. Features in Version Polycom RealPresence Mobile application is a new product with the following features: Dual stack operation that allows the Polycom RealPresence Mobile to connect to SIP or H.323 systems. H.264 decode at up to 720p. Send people video at up to 480x352, 15fps Receive people video at up to 480x352, 30fps Receive content at up to 720p, 7.5 fps Support for Polycom Constant Clarity technology, such as Polycom Siren Lost Packet Recovery, which can effectively improve the decreased audio quality caused by packet loss. Ability to receive content using H.239 and BFCP when you are registered to a CMA server. Ability to support AES encryption for H.323 calls when you are registered to a CMA server. Configurable network and bandwidth settings that make the RealPresence Mobile operate well in virtually any network. Support for automatic gain control and echo cancellation. Support for H.460 firewall traversal when you are registered to a CMA server. Support for pausing your video during a call. Ability to view network quality during a call. Ability to allow the CMA server to supply configuration settings automatically when you are registered to a CMA server. Ability to create a local address book when you are registered to a CMA server. Polycom, Inc. 5

6 Using the RealPresence Mobile Application The RealPresence Mobile application allows you to place and receive point-to-point calls. You can also join multipoint calls hosted by multipoint conferencing systems, such as Polycom RMX systems and by endpoints with multipoint capabilities, such as Polycom HDX systems. You can call contacts from your recent calls list or enter the contact numbers manually. If you are registered to a CMA server, you can call contacts from your corporate directory.during a call, you can control your video, volume, and camera using the in-call toolbar. Placing a Video Call For best results, Polycom recommends using a WLAN network to place calls. To place a call from your corporate directory: 1 Touch. 2 Enter the name or part of the name of the contact you want to find and then touch Search. 3 Touch the contact name from the search results. 4 Touch the device name of the contact on the left of, then touch Place Call (H.323) or Place Call (SIP). Note: You can place calls from your corporate directory only when you are registered to a CMA server. To place a call by entering the contact number manually: 1 Enter the name or number to call. Depending on the system you are calling, the dialing information could look like one of these examples: 2555 (SIP, or E.164 extension for H.323) stereo.polycom.com (DNS name) user@domain.com (SIP) ##2555 (signal IP##conference ID, for H.323) (IP address include the dots) 1234@ (SIP user name@ip address) 2 Touch the call type if necessary. 3 If you need to enter an extension or password, touch and enter the number. 4 Touch to start the call. 6 Polycom, Inc.

7 To place a call from your recent calls list: 1 Touch. 2 Touch the number to call. Your recent calls list can contain up to 100 entries. Answering a Call When you receive a call, you see a call notification that tells you who is calling. To answer a call: >> Touch. Managing contacts You can register your RealPresence Mobile application to a CMA server and get LDAP service. With LDAP service, you can call contacts in your corporate directory or add them to your local address book. You can add, delete, or edit contacts in your local contact book. To add contacts from the corporate directory to your local address book: 1 Touch. 2 Enter the name or part of the name of the contact you want to add, then touch Search. 3 Touch the name of the contact from the search results. 4 Touch the device name of the contact on the left of, then touch Add to contacts. Tip: To go back to the corporate directory, touch Directory. To add contacts from recent calls list to your local address book: 1 Touch and then touch the contact number. 2 Touch to view the detail information of the contact device. 3 Touch to add the contact to your local address book. 4 Complete contact information. Polycom, Inc. 7

8 5 Touch Done. To add a new contact to your local address book manually: 1 Touch and then touch. 2 Enter contact basic information such as Display name, Phone, and . 3 Enter contact Device Name and IP Address. 4 If you want to place H.323 calls to this contact, enter H.323 Extension, H.323 Name, and H.323 URL. 5 If you want to place SIP calls to this contact, enter SIP URI. 6 Touch Done. To edit a local contact 1 Touch and then touch the contact you want to edit. 2 Touch Edit. 3 Edit the contact information and then touch Done. Note: If you add this contact again from your corporate directory to your local address book, all your changes to this contact will be lost. To delete a contact from your local address book: 1 Touch and then touch a contact. 2 Touch Edit. 3 Touch Delete Contact. 4 Touch Delete. To quickly locate a contact >> Touch a letter to view names that start with that letter. Working with Content When you are registered to a CMA server, your RealPresence Mobile application allows you to view content sent by others in the call. The people video and the content you receive appear in separate windows. You can rearrange the people video and content windows by dragging them. 8 Polycom, Inc.

9 Controlling Video You can use the in-call toolbar to customize the way the RealPresence Mobile screen looks, switch cameras, and stop sending video to others in the call. Drag the window to view people or content full screen. Touch to turn the Picture-in-Picture (PIP) on and off. Touch to switch between your front and back cameras. Touch to mute your video. When your video is muted, you see. Controlling Audio You can adjust the sound you hear and mute the microphone if you do not want the far site to hear you. Touch on the in-call toolbar. When your audio is muted, you see. Touch the slider above to adjust the volume of the sound you hear. You can also press the volume buttons of your tablet to adjust the volume. Solving Problems Problem Possible Cause Workarounds Video quality is poor. Audio is noisy in calls from one tablet to another. Unable to place call Video is not available Public wireless network is overloaded, causing packet loss. Tablet is too close to the other tablet causing audio loopback. The mobile network is experiencing problems. Try the call again using a lower call rate. Set up a private wireless network with a private key for RealPresence Mobile. 1 From the Applications list, touch Settings > WLAN. 2 Choose your private wireless network. 3 Enter your username and password and touch Join. Mute the audio on one tablet. Do one of the following: - Check your mobile network and registration information, and then try the call again. - Check whether your WLAN connection is lost. If yes, turn off the WLAN, and then turn it on again Polycom, Inc. 9

10 Problem Possible Cause Workarounds Unable to receive content Content is H.263 format. Call is using SIP protocol. Ask the far site to send content in H.264 format. Try the call again using H.323. You are not registered to a CMA server. Register to a CMA server. Viewing Media Statistics To see media statistics: >> Touch on the in-call toolbar. Recovering from Problems with the Application If a problem causes the RealPresence Mobile to freeze, or if you see the 'application not responding' message, follow these steps to recover: 1 Touch Home to return to the Home screen. 2 Double-touch Home. 3 Touch and hold Video. 4 Touch. To recover from problems registering to the gatekeeper: 1 Touch and touch your Server Settings. 2 Touch Gatekeeper Registration to unregister from the gatekeeper. 3 Enter the Gatekeeper Registration settings again, then turn on Gatekeeper Registration. 4 If the registration fails, appears at the bottom of the screen. If the registration continues to fail, try one of the following: Change the H.323 Name and H.323 Extension and try again. Check whether your WLAN connection is lost. If yes, turn off the WLAN, and then turn it on again. Wait three minutes or longer, then turn off and turn on registration again. 10 Polycom, Inc.

11 Known Limitations The following table lists the known feature limitations for the release. If a workaround is available, it is noted in the table. Category Issue ID Description Workaround Calling CMAD-4555 Sometimes you may not be able to place calls when RealPresence Mobile is registered to a 3G public gatekeeper. Calling CMAD-4549 Without registration to a SIP server, you cannot place SIP calls to another RealPresence Mobile application using transport protocol UDP. Calling CMAD-4567 When you are in a Broadsoft SIP call, and the far end transfers the call to a HDX8000 system, you receive no far end video. Calling CMAD-4566 When two RealPresence Mobile applications registered to DeltaPath are in a SIP call and one of them tries to transfer the call to a third RealPresence Mobile application, the two way audio cannot be established. Call Control CMAD-4228 After you switch from a Polycom official gatekeeper to a VBP one, gatekeeper registration fails. Call Control CMAD-4550 RealPresence Mobile sometimes cannot place SIP calls using TCP protocol when network quality is poor. Call Control CMAD-4581 With two gatekeepers configured in the CMA server and you are registered to the primary gatekeeper, you cannot register to the backup gatekeeper when the primary one is down. Configuration CMAD-4570 When you move from one WLAN network to another, the CMA server doesn t configure your settings automatically for 20 minutes or more. Content CMAD-4569 You cannot receive content from the far end when there are two WLAN networks available, and you are disconnected within several minutes. Check network quality and try again while 3G signal is better. Register to a SIP server and place SIP calls. None. None. Change H.323 extension and H.323 name settings and register again. Change the protocol type to UDP for SIP calls, or hang up and call again. None. Configure your settings manually. Move to a location where only one WLAN network is available and try again. Polycom, Inc. 11

12 Category Issue ID Description Workaround General CMAD-3912 If RealPresence Mobile is running in the background, the application shuts down after 10 minutes. None. Interoperability: Polycom RMX1000 CMAD-4558 When you place a H.323 call to join a conference call hosted by RMX1000, your call ends automatically after about 40 seconds. Call again. Interoperability: Polycom SoundPoint IP 670 CMAD-4553 When the RealPresence Mobile application is invited to join a call between two SoundPoint IP 670 devices, the three-way audio cannot be established. None. Interoperability: Polycom HDX8000 CMAD-4551 When you join a multipoint call hosted by a HDX 8000 system and packet loss occurs, the redundant packet request sent from the RealPresence Mobile application is not always received by HDX8000 and Polycom LPR doesn t work as expected. Wait a moment and retry. Languages CMAD-3393 The user interface is supported in English only, though the system can run on other language versions of the operating system. The system can register to the gatekeeper and SIP server only with an English alias and user name. User names or aliases for incoming calls from systems registered with other languages display correctly. Network CMAD-4552 RealPresence Mobile may sometimes be unable to register after changing networks. User Interface CMAD-4343 RealPresence Mobile doesn t support vertical screen orientation. User Interface CMAD-4556 When a call ends with RealPresence Mobile system running in the background, the next call may start with the last frame of the previous call. User Interface CMAD-3397 When you place calls, the system uses the device name as your RealPresence Mobile display name. None. 1 Disable and enable Registration again. 2 If the registration continues to fail, change the H.323 Name and H.323 Extension and try again. None. This is the designed behavior. None. To change the display name, change the device name. 12 Polycom, Inc.

13 Category Issue ID Description Workaround Video CMAD-4554 Far-end video and audio are not synchronized. Video CMAD-4557 The local preview might sometimes show black video when you start the RealPresence Mobile application. Place the call again when network conditions are better. Restart RealPresence Mobile and try again. Supported Capabilities, Protocols, Algorithms, and Ports Capabilities Call Rate 512 kbps 384 kbps 256 kbps Video Capability 480x kbps 192x kbps Audio only Protocols This version of the Polycom RealPresence Mobile supports the following protocols: Protocol Description H.239 People and Content H.323, V6 Signaling H.460 Firewall traversal SIP (Session Initiation Protocol) BFCP (Binary Floor Control Protocol) Signaling Content Note: H.460 is supported only when you are registered to a CMA server. Polycom, Inc. 13

14 Resolutions This version of the RealPresence Mobile application supports following the resolutions: Resolution and Frame Rate Source Up to 480x352, 15 fps Up to 480x352, 30 fps Up to 720p, 7.5 fps People video sent from camera People video received from far end Content received from far end Actual transmitted video resolution is determined by several factors, such as camera capability, computer performance, network conditions, the far-end system s capabilities, and whether content is being received. Algorithms This version of the RealPresence Mobile application supports the following algorithms: Algorithm Type Audio Video Encryption Description G Annex C G.711u G.711a Siren LPR Acoustic Echo Cancellation (AEC) Automatic Gain Control (AGC) Polycom Lost Packet Recovery (LPR ) H.264 AES for H.323 calls Note: AES encryption is available only when you are registered to a CMA server. Copyright Information 2011 Polycom, Inc. All rights reserved. Polycom, Inc Willow Road Pleasanton, CA USA 14 Polycom, Inc.

15 No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice. Trademark Information Polycom, the Polycom Triangles logo, and the names and marks associated with Polycom s products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying products may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. Polycom, Inc. 15