Reviewing CAR Device Reports Results
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1 CHAPTER 24 This chapter describes report output information for each device report. The chapter contains the following topics: Gateway Detail Report Results, page 24-1 Gateway Summary Report Results, page 24-3 Gateway and Route Utilization Report Results, page 24-4 Hunt Pilot Summary Report Results, page 24-8 Hunt Pilot Detail Report Results, page Conference Call Detail Report Results, page Conference Bridge Utilization Report Results, page Voice Messaging Utilization Report Results, page Trunk Utilization Report Results, page Related Topics, page Additional Cisco Documentation, page Gateway Detail Report Results The Gateway Detail report includes the following fields. See Table Table 24-1 Gateway Detail Report Fields Field Date Orig. Time Term. Time Duration(s) Orig Description The date when the call went through the gateway. The time when the call went through the gateway. The time that the call terminated. The duration, in seconds, that the call was connected. The duration specifies the difference between the Dest Connect and the Dest Disconnect times. The directory number from which the call was placed. 24-1
2 Gateway Detail Report Results Chapter 24 Table 24-1 Field Dest Orig. Codec Dest. Codec Orig. Device Dest Device Orig QoS Dest QoS Gateway Detail Report Fields (continued) Description The directory number to which the call was originally placed. If the call was not forwarded, this directory number should match the Final Destination number. If the call was forwarded, this field contains the original destination number of the call before it was forwarded. The codec code (compression or payload code) that the call originator used on its sending side during this call. This code may differ from the codec code that was used on its receiving side. The codec code (compression or payload code) that the destination used on its sending side during this call. This code may differ from the codec code that was used on its receiving side. The device name of the device that placed the call. For incoming and tandem calls, this field specifies the device name of the gateway. The device name of the device that received the call. For outgoing and tandem calls, this field specifies the device name of a gateway. For conference calls, this field specifies the device name of the conference bridge. QoS depicts the voice-quality grade that was achieved for the calls. The QoS category that was experienced by the receiver of the call. Figure 24-1 displays sample output of the Gateway Detail Report in PDF format. Figure 24-1 Gateway Detail Report 24-2
3 Chapter 24 Gateway Summary Report Results Gateway Summary Report Results The Gateway Summary report includes the following fields. See Table Note The Gateway Summary report segregates calls for each call classification that the user selects and divides the calls based on QoS type. Table 24-2 Gateway Summary Report Fields Field Call Classification Quality of Service Calls Duration (sec) Description Shows the type of call (internal, incoming, and tandem.) Shows a summary of the performance of the various gateways with the total number of calls for each voice-quality category. The parameters set in the Configuring QoS Values section on page 35-1 provide the basis for all voice-quality categories. Good QoS for these calls specifies the highest possible quality. Acceptable QoS for these calls, although slightly degraded, still falls within an acceptable range. Fair QoS for these calls, although degraded, still falls within a usable range. Poor QoS for these calls was unsatisfactory. NA These calls did not match any criteria for the established QoS categories. Shows the total calls for the particular call classification. Shows the total duration for all the calls for the particular call classification. 24-3
4 Gateway and Route Utilization Report Results Chapter 24 Figure 24-2 displays sample output of the Gateway Summary Report in PDF format. Figure 24-2 Gateway Summary Report Gateway and Route Utilization Report Results The Gateway, Route Group, Route List, and Route Pattern Utilization reports provide similar output. If you choose to display the report in PDF format, the report shows the utilization as a bar chart. A graph displays for each selected gateway or route group. See Table Table 24-3 Gateway and Route Utilization Report Fields Field Time/Day Description Time in one-hour blocks if you chose Hourly or one-day blocks if you chose weekly or monthly. The results show the utilization for each hour or day for the entire period that is shown in the from and to dates. % Gateway, route group, route list, or route pattern utilization percentage. This field gives the estimated utilization percentage of the gateways or route groups or route lists or route patterns relative to the total number of calls that all the gateways put together can support at any one time. 24-4
5 Chapter 24 Gateway and Route Utilization Report Results Figure 24-3 displays sample output of the Gateway Utilization Report in PDF format. Figure 24-3 Gateway Utilization Report 24-5
6 Gateway and Route Utilization Report Results Chapter 24 Figure 24-4 displays sample output of the Route/Hunt List Utilization report in PDF format. Figure 24-4 Route/Hunt List Utilization Report 24-6
7 Chapter 24 Gateway and Route Utilization Report Results Figure 24-5 displays sample output from the Route and Line Group Utilization report in PDF format. Figure 24-5 Route and Line Group Utilization Report 24-7
8 Hunt Pilot Summary Report Results Chapter 24 Figure 24-6 displays sample output of the Route Pattern/Hunt Path Utilization report in PDF format. Figure 24-6 Route Pattern/Hunt Path Utilization Report Hunt Pilot Summary Report Results The Hunt Pilot Summary report includes the following fields. See Table
9 Chapter 24 Hunt Pilot Summary Report Results Table 24-4 Hunt Pilot Summary Report Fields Field Time No.of Calls Presented/Received No.of Calls Handled/Answered No.of Calls Abandoned (Not Answered nor Redirected) Description Time in one-hour blocks if you chose Hourly or one-day blocks if you chose weekly or monthly. The results show the call details for each hour or day for the entire period that is shown in the from and to dates. Number of calls presented and received at the specified time duration/day. Number of calls received = Number of calls handled + Number of calls abandoned + Number of calls Forwarded due to no Answer + Number of calls Forwarded due to Busy + Number of calls Failed. Number of calls answered. Number of calls that went on/off hook but were never connected or answered. No.of Calls Forwarded due to no Answer (FONA) Number of calls that were forwarded due to no reply. No.of Calls Forwarded due to Busy (FOB) Number of calls that were forwarded since the receiving end was busy. No.of Calls Failed Number of calls that failed to go through. Hunt Pilot Name Lists the name of the available Hunt Pilots. Line Number List the line numbers of the hunt members. Figure 24-7 displays sample output of the Hunt Pilot Summary report in PDF format. 24-9
10 Hunt Pilot Detail Report Results Chapter 24 Figure 24-7 Hunt Pilot Summary Report Hunt Pilot Detail Report Results The Hunt Pilot Detail report includes the following fields. See Table
11 Chapter 24 Hunt Pilot Detail Report Results Table 24-5 Hunt Pilot Detail Report Fields Field Date/Time connected Date/Time disconnected Duration Calling Party Called Party Hunt Member DN Dest. Device Name Call Answered Call Abandoned Call Forwarded Due to No Answer (FONA) Call Forwarded Due to Busy (FOB) Call Failed Call Reference Description Date and Time when the call was received Date and Time when the call ended Time duration of the call Directory number (DN) of the caller Hunt Pilot Directory number (DN) Directory number of the hunt member answering the call. The number of the hunt member is displayed only when the Show Line Group Member DN in finalcalledpartynumber CDR Field is set to true. If the value is set to false, the Hunt Pilot DN is displayed in this field. For details on setting this parameter see, Service Parameters Configuration in Cisco Unified CM Administration Guide. Device identifier of the device that answered the call. Indicates if the call was answered or not. Values could be Yes or No. Indicates if the call was abandoned. Values could be Yes or No. Indicates if the call was forwarded due to no reply. Values could be Yes or No. Indicates if the call was forwarded since the answering end was busy. Values could be Yes or No. Indicates if the call failed to get through. Values could be Yes or No. Identification number to trace the call. This is the globalcallid_callid value in the CDR database. Figure 24-8 displays sample output of the Hunt Pilot Details report in the PDF format
12 Conference Call Detail Report Results Chapter 24 Figure 24-8 Hunt Pilot Details Report Conference Call Detail Report Results You can choose to generate Conference Call information in either a summary or a detailed report. The reports display the call details in a table when you generate the report in PDF format. The following tables show the fields in the Conference Call Detail and Summary reports. See Table 24-6 and Table Note The report criteria include the type of conference (ad hoc and/or meet-me) and the From and To date range. Table 24-6 Conference Call Detail Summary Report Fields Field Orig. Time Term. Time No. of Participants Duration Device Name Description Time that the first participant enters the conference. Time that the last participant leaves the conference. Number of participants in the conference. Sum of the duration of individual participants in the conference in seconds. Names of the conference devices that were used. Table 24-7 Conference Call Detail Report Fields Field Conference Start Time Conference End Time Connect Time Disconnect Time Duration Directory Number Call Classification Description Time at which conference started. Time at which conference ended. Time at which conference participants connected to conference. Time at which conference participants disconnected from conference. Total time of conference. Directory number of participants. Call types of conference (internal, incoming, and so on.) 24-12
13 Chapter 24 Conference Call Detail Report Results Table 24-7 Field Device Name QoS Conference Call Detail Report Fields (continued) Description Names of the conference devices that were used. Quality of service
14 Conference Bridge Utilization Report Results Chapter 24 Figure 24-9 displays sample output of the Conference Call Details Summary report in PDF format. Figure 24-9 Conference Call Details Summary Report Conference Bridge Utilization Report Results The Conference Bridge Utilization report provides the following fields. If you choose PDF format, the report shows the utilization as a table. See Table Table 24-8 Conference Bridge Utilization Report Fields Field Description Time/Day Time in one-hour blocks if you chose Hourly or one-day blocks if you chose day of week or daily. % Usage Conference bridge utilization percentage. Conf. Bridge The conference bridge device that is used to hold conference calls. Type Either hardware or software conference bridge. Max Streams The number of conferences that can be held at a time along with the number of people per conference
15 Chapter 24 Conference Bridge Utilization Report Results Figure displays sample output of the Conference Bridge Utilization report in PDF format. Figure Conference Bridge Utilization Report 24-15
16 Voice Messaging Utilization Report Results Chapter 24 Voice Messaging Utilization Report Results The Voice Messaging Utilization report provides the following fields. See Table Table 24-9 Voice Messaging Utilization Report Fields Field Description Time/Day Time in one-hour blocks if you chose Hourly or one-day blocks if you chose day of week or daily. % Usage Voice-messaging percentage. Voice Messaging Ports The sum of the maximum number of ports for all the gateways under the route patterns that are configured for the voice-messaging systems and the entries in the Device table of Cisco Unified Communications Manager that have type Class as 8. Voice Messaging Gateways The originating or destination device name of the gateways under the route patterns that are configured for the voice-messaging systems. Number of Ports The number of ports that the voice-messaging gateway supports. Figure displays sample output of the Voice Messaging Utilization report in PDF format
17 Chapter 24 Voice Messaging Utilization Report Results Figure Voice Messaging Utilization Report 24-17
18 Trunk Utilization Report Results Chapter 24 Trunk Utilization Report Results The Trunk Utilization report provides the following fields. If you choose to display the report in PDF format, the report shows the utilization as a bar chart. A graph displays for each selected trunk. See Table Table Trunk Utilization Report Fields Field Time/Day Description Time in one-hour blocks if you chose Hourly or one-day blocks if you chose weekly or monthly. The results show the utilization for each hour or day for the entire period that is shown in the from and to dates. % Trunk utilization percentage. This field gives the estimated utilization of the trunks relative to the total number of calls that passed through the devices. Figure displays sample output of the Trunk Utilization Report in PDF format
19 Chapter 24 Trunk Utilization Report Results Figure Trunk Utilization Report 24-19
20 Trunk Utilization Report Results Chapter 24 Figure Trunk Utilization Report 24-20
21 Chapter 24 Trunk Utilization Report Results Figure Trunk Utilization Report 24-21
22 Trunk Utilization Report Results Chapter 24 Figure Trunk Utilization Report 24-22
23 Chapter 24 Related Topics Related Topics CDR Analysis and Reporting Configuration Checklist, page 2-1 Chapter 18, Understanding CAR Device Reports Chapter 19, Configuring Gateway Device Reports Chapter 20, Configuring Route Pattern and Hunt Pilot Device Reports Chapter 21, Configuring Conference Bridge Device Reports Chapter 22, Configuring Voice Messaging Utilization Device Reports Chapter 23, Configuring Trunk Device Reports Additional Cisco Documentation Cisco Unified Communications Operating System Administration Guide Cisco Unified Serviceability Administration Guide Cisco Unified Communications Manager Call Detail Records Administration Guide 24-23
24 Additional Cisco Documentation Chapter
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2. From the Dashboard, scroll down to the Hunt Group, and click the Settings Button, then click Detailed Settings.
Call Detail Records (CDR) for Hunt Groups PURPOSE: Explain how to pull, export and understand the Call Detail Records in relation to the Hunt Group Service. Pull Call Detail Reports (CDR) Call Detail Records
Call Detail Reporting
Hosted VoIP Phone System Blue Platform User Guide Table of Contents 1 Call Details... 2 2 Accessing Call Details... 2 3 Query Call Details... 3 3.1 User Field (Group Administrator Access Required)... 4
Altus Call Center Supervisor Client. User Guide. Document Version 1.2
Altus Call Center Supervisor Client User Guide Document Version 1.2 5121 Maryland Way, Suite 300 Brentwood, TN 37027 Tel +1 615-465-4001 www.altusuc.com Table of Contents 1 About This Document... 8 1.1
Call Display Restrictions
This chapter provides information about the feature which allows you to choose the information that will display for calling and/or connected lines, depending on the parties who are involved in the call.
Handling Calls with Cisco IP Communicator
CHAPTER 3 Handling Calls with Cisco IP Communicator How to Handle Basic Calls, page 3-1 How to Make Conference Calls, page 3-18 How to Handle Advanced Call Features, page 3-22 How to Handle Basic Calls