One Voice Operations Center

Transcription

1 Release Notes AudioCodes One Voice Operations Center One Voice Operations Center Version 7.6

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3 Release Notes Contents Table of Contents 1 Managed VoIP Equipment OVOC- Minimal Platform Requirements Centralized SBC Licenses New Features in Version ARM Integration New Product Support (UMP) QoE Features Alarms Forwarding Improvement Internal Mail Server Colored Indications for Form Entity Fields Topology and Network Map View Enhancements Login Security Enhancements Displaying OVOC Server Information in OVOC Web Extensions to the EMS Server Manager IP Phone Manager Provisioning of Non-Skype for Business Phones Session Timeout Update Firmware with Delay Support for the Polycom VVX Phone Allow Only Devices into OVOC that were added by the Administrator Known Limitations and Workarounds Version One Voice Operations Center

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5 Release Notes 1. Managed VoIP Equipment Notice Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Updates to this document can be downloaded from This document is subject to change without notice. Date Published: November WEEE EU Directive Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with unsorted waste. Please contact your local recycling authority for disposal of this product. Customer Support Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes products and for contact information, please visit our Web site at Stay in the Loop with AudioCodes Version One Voice Operations Center

6 One Voice Operations Center Related Documentation Manual Name Mediant 500 MSBR User's Manual Mediant 500L MSBR User's Manual Mediant 500L Gateway and E-SBC User's Manual Mediant 800B Gateway and E-SBC User s Manual Mediant 800B MSBR User s Manual Mediant 1000B Gateway and E-SBC User s Manual Mediant 1000B MSBR User s Manual Mediant 2600 SBC User's Manual Mediant 3000 User s Manual Mediant 4000 SBC User's Manual Mediant 9000 SBC User's Manual Mediant Software SBC User's Manual One Voice Operations Center Server Installation, Operation and Maintenance Manual One Voice Operations Center Product Description One Voice Operations Center Integration with Northbound Interfaces Guide One Voice Operations Center User s Manual IP Phone Manager Pro Administrator's Manual IP Phone Manager Express Administrator's Manual One Voice Operations Center Security Guidelines One Voice Operations Center Alarms Guide ARM User s Manual Documentation Feedback AudioCodes continually strives to produce high quality documentation. If you have any comments (suggestions or errors) regarding this document, please fill out the Documentation Feedback form on our Web site at Release Notes 6 Document #: LTRT-90548

7 Release Notes 1. Managed VoIP Equipment 1 Managed VoIP Equipment Table 1-1: Managed VoIP Equipment Product Supported Software Version Gateway, SBC and MSBR Devices Mediant 9000 SBC versions 7.2 (including support for MTC ), 7.0, 6.8 Mediant 4000 SBC versions, 7.2, 7.0 and 6.8 Mediant 4000B SBC version 7.2, 7.0 Mediant 2600 E-SBC versions 7.2, 7.0 and 6.8 Mediant 2600B E-SBC version 7.2 and 7.0 Mediant Server Edition (SE) SBC versions 7.2.2x,7.2, 7.0 and 6.8 Mediant Virtual Edition (VE) SBC versions, 7.2 (including support for MTC), 7.0 and 6.8 Mediant Cloud Edition version 7.2 Mediant 3000 Media Gateways (TP-8410 and TP-6310) versions 7.0 (SIP), 6.8 (SIP) and 6.6 (SIP) Mediant 2000 Media Gateways version 6.6 Mediant 1000 Gateway 1 version 6.6 (SIP) Mediant 1000B Gateway and E-SBC versions 7.2., 7.0, 6.8 and 6.6 Mediant 800B Gateway and E-SBC versions 7.2, 7.0, 6.8 and 6.6 Mediant 800C version 7.2 Mediant 1000B MSBR version 6.6 Mediant 800 MSBR versions, 7.2, 6.8 and 6.6 Mediant 500 MSBR version, 7.2 and 6.8 Mediant 500L MSBR versions, 7.2 and 6.8 Mediant 500 E-SBC version, 7.2 Mediant 500L E-SBC version 7.2 Mediant version 6.6 MediaPack MP-11x series MediaPack MP-124 version 6.6 (SIP) version 6.6 (SIP) Rev. D and E MP-1288 version 7.2.2x, This product does not support Voice Quality Management. 2 As above Version One Voice Operations Center

8 One Voice Operations Center SBA 3 Mediant 800B SBA Mediant 1000B SBA Mediant 2600B SBA devices SBA version x and later and gateway versions 7.2, 7.0 and 6.8 SBA version x and later and gateway versions 7.2, 7.0 and 6.8 SBA version x and later and gateway versions 7.2, 7.0 and 6.8 CloudBond 4 Standard Edition (Mediant 800B platform) version 7.4 Standard Plus Edition (Mediant 800B platform); version 7.4 Pro Edition (Mediant Server platform) version 7.4 Enterprise Edition (Mediant Server platform) version 7.4 Virtualized Edition (Mediant Server platform). version 7.4 User Management Pack 365 version 7.4 CCE Appliance 5 *Mediant 800 CCE Appliance version 2.1 *Mediant Server CCE Appliance version 2.1 IP Phones 400HD Series Lync server 400HD Series Non-Lync server 400HD Series Skype for Business Supported Software Versions/Models From version : 420HD, 430HD 440HD From version 2.2.2: 420HD, 430HD 440HD and 405 From version 3.0.0: 420HD, 430HD 440HD and 405HD From version 3.0.1: 420HD, 430HD 440HD, 405HD and 450HD From version 3.0.2: HRS (with Jabra firmware support) From version 3.1.0: 445HD From version : C450HD (Skype for Business support only; not including support for Microsoft Teams) 3 As above 4 To support Voice Quality Management for these devices, customers should add the SBC/Media Gateway platform of the CloudBond 365 /CCE Appliances as standalone devices to the OVOC. Once this is done, the SBC/Gateway calls passing through the CloudBond 365 /CCE Appliances can be monitored. 5 As above. 6 The official version has not yet been released. Release Notes 8 Document #: LTRT-90548

9 Release Notes 1. Managed VoIP Equipment Note: All versions VoIP equipment work with the SIP control protocol. Bold refers to new product support and version support. Version One Voice Operations Center

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11 Release Notes 2. OVOC- Minimal Platform Requirements 2 OVOC- Minimal Platform Requirements The table below describes the minimum platform requirements for the One Voice Operations Center Server. Note: For enhanced service provider specifications, refer to the Appendix Service Provider - Enhanced Specifications in the OVOC IOM. Table 2-1: OVOC- Minimum Platform Requirements OVOC Server OVOC Web Client Resource Dedicated OVOC Server - Linux OS Amazon Virtual OVOC - High Profile Virtual OVOC Low Profile Hardware G8: HP DL360p G10: HP DL360p _ Browser Document Size: 1280 x 768 Operating System G8: Linux CentOS Version bit, Rev.18 G10: Linux CentOS Version bit, Rev.19 Linux CentOS Version bit, Rev.19 Linux CentOS Version bit, Rev.19 Linux CentOS Version bit, Rev.19 Windows 10/ Windows 8/ Windows 8.1/ Windows 7/ Windows 7 Enterprise/ Windows Server 2012 R2 Standard Virtualizati on platform _ Amazon Cloud c4.4xlarge Instance Type VMware: ESXi 6.5 VMware HA cluster: VMware ESXi 6.5 _ Microsoft Hyper-V Windows server 2012R2 Version One Voice Operations Center

12 One Voice Operations Center OVOC Server OVOC Web Client Resource Dedicated OVOC Server - Linux OS Amazon Virtual OVOC - High Profile Virtual OVOC Low Profile Microsoft Hyper-V Windows server HA cluster: 2012R2 Memory G8: 32 GB RAM G10: 64 GB RAM Disk space G8: Disk: 2 X 1.2 TB SAS 10K RPM in RAID 0 G10: Disk: 2x 1.92 TB SSD configured in RAID 0 Processor G8: CPU: Intel Xeon E (8 cores 2.9 GHz each) G10: CPU: Intel (R) Xeon(R) Gold 6126 (12 cores 2.60 GHz each) As defined in Amazon c4.4xlarge AWS EBS: General Purpose SSD (GP2) As defined in Amazon c4.4xlarge 32 GB RAM 16 GB RAM 8 GB RAM 1.2 TB 500 GB _ 6 cores not less than 2 GHz 1 core not less than 2.5 GHz DVD-ROM Local (G8 only) The working space requirements on the OVOC server are as follows: Linux: Executable bash The OVOC server works with the Java Development Kit (JDK) version 1.8 (JDK 1.8 for Linux ). The Oracle database used is version Supported browsers for Web client applications are as follows: Internet Explorer version 11 and higher Mozilla Firefox version 39 and higher Google Chrome version 70 and higher Flash Version 11 is required for generating Statistics Reports _ Release Notes 12 Document #: LTRT-90548

13 Release Notes 2. OVOC- Minimal Platform Requirements Note: The JDK and Oracle database component versions mentioned above are provided as part of the OVOC installation image. The HP ProLiant DL360 G8 server is now End-of-Sale due to Hewlett-Packard's (HP) End-of-Life announcement for this server. AudioCodes will continue supporting the HP ProLiant DL360 G8 server for OVOC Versions 7.4 and 7.6. However, the HP ProLiant DL360 G8 server will no longer be supported from Version 7.8 (expected around Q3/2019). For Versions 7.4 and 7.6, Description Documents relating to patches and Release Notes associated with major releases will include separate capacity information for the HP ProLiant DL360 Gen8 and HP DL360 Gen10 servers. Version One Voice Operations Center

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15 Release Notes 3. Centralized SBC Licenses 3 Centralized SBC Licenses The table below shows the SBC device types that can be managed for both the Fixed License and the Floating License features. Product Fixed License Base Version Floating License Base Version Mediant 500 Gateway & E-SBC Mediant 500 Gateway & E-SBC Mediant 500 MSBR Mediant 500L Gateway & E-SBC Mediant 500L MSBR Mediant 800 Gateway & E-SBC Mediant 800 MSBR Mediant 1000B Gateway & E-SBC Mediant 2600B E-SBC Mediant 4000 SBC Mediant 9000 SBC Mediant Virtual Edition SBC Mediant Software Edition SBC MP Note: Fixed License: The Mediant 2000 and Mediant 3000 do not support the fixed license. In addition, the Transcoding session license is applicable only to the Mediant Virtual Edition and Mediant Floating License: AudioCodes no longer uses the advance quality package for implementing the floating license. Customers who have previously ordered OVOC for floating license only, will have their voice quality monitoring functionality de-activated. For ordering details, contact your AudioCodes sales representative. Version One Voice Operations Center

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17 Release Notes 4. New Features in Version New Features in Version ARM Integration The following enhancements for ARM have been implemented: Single Sign-on from OVOC to the ARM Web interface. In addition, the ARM Configuration page includes ARM Status information and new configuration parameters for configuring SSO and ARM user credentials, HTTPS and for assigning an OVOC Operator. You can open the External Applications page for configuring the connection settings by clicking the Settings icon in the Status popup screen. ARM alarms are now raised in OVOC with the new alarm type ARM and support for alarm forwarding to northbound interfaces. Version One Voice Operations Center

18 One Voice Operations Center 4.2 New Product Support (UMP) This release adds support for the User Management Pack (UMP) 365 application (CloudBond family). This product type is displayed on the Topology and Geo map with a new unique icon. OVOC supports UMP status and alarms, and users can allocate appropriate licensees to this product using the Fixed License Pool feature. 4.3 QoE Features Call Details and SIP Ladder messages are saved in a new database Cassandra. This database enhances the opening time for SBC Call Details. A new process has been created, which can be monitored and managed in the EMS Server Manager. Additionally, the Cassandra database password can be changed (Security > Cassandra DB Password). The Call Leg ID from the CDRs for SBC calls is now processed in the Voice Quality Package database. As a result, a wider range of call scenarios are supported. The accuracy of the retrieval of maximum concurrent calls details has been improved. Connection between the MS-SQL server (Microsoft Front End) and the OVOC server can be authenticated using a Windows user credentials (password and user) in addition to the SQL server user credentials. This option is configured by the Lync Device Details Connection Mode parameter. Release Notes 18 Document #: LTRT-90548

19 Release Notes 4. New Features in Version 7.6 The QOE Status and Alarms Details screen has been enhanced. The SIP Call Flow diagram bolds the selected SIP message leg and displays the message type description in pink. Version One Voice Operations Center

20 One Voice Operations Center 4.4 Alarms Forwarding Improvement An aggregated list of alarm notifications can be forwarded from OVOC in a batch to a mail server in a single according to the alarm filter settings in the Forwarding rule. The settings for this feature are configured in the Alarms Settings screen. You can configure the maximum number of alarms to aggregate in each batch and the time interval between the sending of each batch. For example, if the number of alarms to aggregate is set to 10, the time interval is set to 60 seconds and then after 60 seconds there are only 5 alarms raised according to the forwarding rule, then 5 alarms are forwarded. 4.5 Internal Mail Server AudioCodes has an internal mail server that is used for Alarm forwarding. This option is configured in the Alarm Forwarding Destination rule. This feature has been enhanced through the customization of the IP address and name for this server that is displayed to the mail recipient (instead of displaying the actual host name and IP address). Release Notes 20 Document #: LTRT-90548

21 Release Notes 4. New Features in Version Colored Indications for Form Entity Fields When updating form entities, for example, adding a device, fields and tabs with missing or incomplete information are outlined in red and fields that are currently being edited are highlighted in yellow. Mandatory fields are marked with an asterix *. Version One Voice Operations Center

22 One Voice Operations Center 4.7 Topology and Network Map View Enhancements Summary details for entities defined in a cluster are displayed when hovering over the cluster entity. The user can then search for a specific device/link/site contained in the cluster. After the entity is found, there is an option to Edit it, or to view its Details by hovering over it. In addition, when entity is selected, the Network Summary pane is updated with the device or link details. This feature is designed to make searching for devices and sites in large deployments easier. If you drag a node to change its location, the Save button is displayed and highlighted. In the screen below, the nodes answering the search results are highlighted and when you hover over one of these nodes, the sub-nodes answering the criteria are also highlighted. If you are searching for a specific device, then once retrieved, only this device is displayed. You can easily return to the Center Map view by clearing the search field. Release Notes 22 Document #: LTRT-90548

23 Release Notes 4. New Features in Version 7.6 An identical set of actions that are currently supported in the Devices screen such as Reset Redundant, Lock/Unlock and Switchover are now supported in the Fixed and Floating License Pool screens. A new indication is provided to indicate which connection node reports the voice quality metrics to OVOC. The Actions menu now includes drop-down sub-menus under Network > Devices options (for Manage, Floating License, Fixed License and Backup Manager menus). This enhancement classifies actions according to the managed entity. Version One Voice Operations Center

24 One Voice Operations Center 4.8 Login Security Enhancements System and Tenant operator details include a new parameter for setting the number of login attempts Allowed Login Attempts before the operator access is blocked. 4.9 Displaying OVOC Server Information in OVOC Web The following OVOC server information is now displayed in the OVOC Web: Statuses for OVOC server processes and HTTP/HTTPS ports: Hardware, Security, Network, Components Version and NTP information: Release Notes 24 Document #: LTRT-90548

25 Release Notes 4. New Features in Version Extensions to the EMS Server Manager The ability to provision an OVOC HTTPS Proxy has been added (Network Configuration > HTTPS Proxy) for a HTTP/HTTPS/FTP connection. All Apache options are now included under the same menu (Security > Apache Security Settings) including the following changes: Trust Store Configuration (new option, see below) SBC HTTPS Authentication Mode (the same option with a new name, previously HTTPS Authentication Mode ) IPP HTTPS Authentication Mode (new option, see below) When the OVOC server is running and you enter the Application Maintenance menu, a prompt appears asking whether you wish to stop the OVOC server. Mutual HTTPS Authentication can now be configured for endpoint connections using the new option IPP HTTPS Authentication Mode (Security > Apache Security Settings > IPP HTTPS Authentication Mode). Trusted Root CA certificates can be added as a stand-alone action using the EMS Server Manager option Trust Store Configuration (Security > Apache Security Settings > Trust Store Configuration). This option is implemented for supporting mutual authentication between the endpoints and OVOC (see above). A new option for changing the Application Logging Level for FAEs has been implemented (Diagnostics > Logger Levels). Version One Voice Operations Center

26 One Voice Operations Center 4.11 IP Phone Manager Provisioning of Non-Skype for Business Phones Non-Skype for Business users can now be associated with devices upon user login to the phone and therefore only users need to be imported to the IP Phone Manager in the pre-staging deployment stage. Until now for non-skype for Business devices, both users and devices needed to be imported to the IP Phone Manager and this association was only supported with MAC address mapping. Now, you can associate a Non- Skype for Business user to a device with user and password authentication as was previously supported only for Skype for Business phones Session Timeout The IP Phone Manager Session timeout now inherits the configured OVOC operator Session Leasing Period parameter value Update Firmware with Delay The Devices Status page includes an option to update firmware for a batch of devices with the option to configure a delay timeout between batch runs. This feature was previously supported for actions in the Manage Multiple Devices screen. Release Notes 26 Document #: LTRT-90548

27 Release Notes 5. Known Limitations and Workarounds Support for the Polycom VVX Phone This release adds support for the Polycom VVX Phone Allow Only Devices into OVOC that were added by the Administrator This feature ensures that only devices defined by administrators in imported prestaging files are authorized to connect to OVOC. This prevents unauthorized devices establishing connection with OVOC upon initial connection to the network. 5 Known Limitations and Workarounds The table below lists the Known Limitations and Workarounds in this release. Known Limitations and Workarounds Issue High Availability on OVOC Bare Metal platform Problem/Limitation High Availability is not supported for OVOC servers on Bare Metal platform. Comments and Workaround High Availability- AudioCodes devices When there is active call traffic on AudioCodes HA devices during HA switchover, the OVOC QoE application does not recognize this traffic and therefore does not display and calculate the QoE data for this traffic. Applicable for all AudioCodes HA devices. This will be fixed in a future release. External Server Authentication External Server Authentication is not supported for TACACS. - Multi-tenancy is not supported for RADIUS and LDAP Active Directory users. The option Use LDAP Credentials for Device Page Opening is not supported for operators when the LDAP Level parameter is set to Admin (1) The option Use RADIUS Credentials for Device Page Opening is not supported for operators when the RADIUS User Level parameter is set to Administrator (100) - This will be fixed in a future release. Version One Voice Operations Center

28 One Voice Operations Center Issue Problem/Limitation Comments and Workaround Certificates Activate MIB browser & Putty. Network & server Hardware/Software configuration monitoring If you have installed SSL certificates for Microsoft Active Directory, MS-SQL Server or for LDAP User authentication and you then run the Server Certificates Update procedure in the EMS Server Manager, these Microsoft certificates are overwritten. If you are configuring the connection to the MS-SQL server with SSL using a certificate file, and then one of the following occurs: Reload of a different certificate file for this SQL server. Adding of an additional SQL server with a different certificate file. The connection between OVOC and the MS SQL server may fail. MIB browser and Putty cannot be activated from the OVOC Web. (EMS > Help > server conf frame). Before running the Server Certificates Update procedure, ensure that you have backed up the Microsoft Certificates to an external location. After running the Server Certificates Update procedure, reload the Microsoft Certificates in the OVOC Web. After reloading the new certificate file, restart the OVOC server using the EMS Server Manager. This issue will be fixed in a future release. These applications can be activated as Stand-alone applications. This will be fixed in a future release. Private Labeling This version does not support private labeling. - Automatic Updating of Device s SNMP Credentials. Performance Monitoring When SNMPv2 or SNMPv3 settings are changed for the tenant, site or devices, the devices SNMP configuration is not automatically updated (only the OVOC database is updated). Performance Monitoring is not supported in this release. Directly update the devices SNMP settings. This will be fixed in a future release. This will be supported in a future release. Device Performance Monitoring Thresholds Setting can be performed via device local management (using SNMP or an ini file). Release Notes 28 Document #: LTRT-90548

29 Release Notes 5. Known Limitations and Workarounds Issue Problem/Limitation Comments and Workaround MEGACO support MP-20x B support Alarms Alarms Forwarding MP-1xx and MP-124, Mediant 1000 and Mediant 3000 Version 6.6 are not supported in this release. MP-20x B devices are not supported in this release. A unified History and Journal View is not yet available. SNMP, Mail & Syslog forwarding is supported; however, Mail2SMS is not supported. The Overflow alarm is not cleared if raised during OVOC shutdown. - - This will be fixed in a future release. These issues will be fixed in a future release. OVOC supports a maximum of 10 alarm forwarding rules for SNMP trap rule destination for the entire system. Contact AudioCodes support to change this number per customer scenario. Welcome & Advisory Messages Welcome & Advisory Messages are not supported. - License Pool Mass Operations Voice Quality Package (SEM) Saving the License Pool configuration to a csv file is not supported. Operators with Monitor & Operator levels are logged out when accessing the License Pool screen. The License Pool works only if OVOC authentication type is Local and not LDAP or Radius. Mass operations on AudioCodes devices such as reset or firmware upgrade can be done for a maximum of 500 devices (or maximum devices in a single table page). The Utilities > Server Configuration screen from Version 7.2 is not supported: Max calls drop time and Mail Source Address Configuration for Scheduler Reports and the Display Name are not supported. The Utilities > Server Storage screen from Version 7.2 is not supported: Max Storage Level and Max Stored Days for call details are not supported. The Save option in the User Experience screen is not supported. - This issue will be resolved in a future release. This issue will be resolved in a future release. This will be supported in a future release. This will be supported in a future release. - Version One Voice Operations Center

30 One Voice Operations Center Issue Problem/Limitation Comments and Workaround Real time information, for example, in the Network/Statistics screens are only supported for the last three hours. This will be supported in a future release. In the Statistics Screen, Quality Cause Statistics are not supported. SBC calls more than the pre-configured maximum monitored call duration of three hours (e.g., the session of a participant in a Skype for Business conference call over an SBC) or an SBC call that is incompletely reported to the OVOC server is not displayed in the Calls List. This limit can be extended at the request of AudioCodes support. Browser cache Floating License Cache memory browser overload causes performance degradation. In addition, after upgrade to the new OVOC version its recommended to clear your browser cache. The Floating License does not support multitenancy. The Floating License works only if the OVOC authentication type is Local and not with LDAP or Radius. See the following link for information on improving browser performance. This issue will be resolved in a future release. Release Notes 30 Document #: LTRT-90548

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32 International Headquarters AudioCodes Inc. 1 Hayarden Street, 27 World s Fair Drive, Airport City Somerset, NJ Lod , Israel Tel: Tel: Fax: Fax: Contact us: website: AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice. Document #: LTRT-90548