Software Tools. Level 3 Extended Diploma Unit 12 IT Technical Support

Transcription

1 Software Tools Level 3 Extended Diploma Unit 12 IT Technical Support

2 Diagnostic - Monitoring - Definition What is the difference between them?

3 Definition Diagnostic - Symptom or a distinguishing feature serving as supporting evidence in a diagnosis. Indicating the nature of a issue. Monitoring - The act of observing something (and sometimes keeping a record of it).

4 What is the "use, purpose and characteristics of such a tool? Can be used to identify/detect features, issues or display poor performance(measureable). Software Diagnostic tools E.g. type of memory/ Voltage/ Speed in Mhz/temperature. E.g. Specification (CPUz) What diagnostic information is displayed? (Stud Share Unit 12) Load up CPU_Z answer the CPU_Z questions) found on the Wiki unit 12.

5 What is the "use, purpose and characteristics of such a tool? Measure performance, typically in real time and possibly record the results for the technician to read. Software monitoring tools E.g. test memory performance, paging, etc. Hard disk space / Network performance. Example Control Panel, performance tool, custom monitor E.g. Identify CPU usage, processes and memory usage E.g. monitor hardware (CPU temp, voltages etc - e.g. speedfan.)

6 Example Apps used by support staff Are the following tools Diagnostic, monitoring or both? CPU-z Wireshark Ultimate Boot CD Task Manager Event Viewer Control Panel System Information SIW(windows free) Hiren s Boot

7 Task For each of the following produce a table explaining each tool. Your table must include- A brief description of the tool, Where it can be obtained, Is it a diagnostic, monitoring tool or both Its cost. CPU-z Event Viewer Wireshark Control Panel Ultimate Boot CD System Information Task Manager SIW (windows free) Hiren s Boot

8 Are the following tools Diagnostic, monitoring or both? CPUz Diagnostic and monitoring tool Wireshark Diagnostic and monitoring Example Apps used by support staff Ultimate Boot CD Diagnostic Task Manager Monitoring/Diagnostic tool Event Viewer Diagnostic tool Control Panel Diagnostic (Device Manager) SIW Diagnostic (windows) Hiren s Boot Diagnostic (CD) System Information Diagnostic and monitoring (Windows)

9 Proprietary tools for business Use the net to research the following: Cyclone Systems Locally based Net Prefect Identify network issues, provide useful messages to aid non technical users to resolve the issue. Hyperic - Interactive demo - Monitors Server systems discover assets and inventory availability monitoring and fault detection, performance management Alerting and escalation, reporting and business analytics.

10 Proprietary tools for business Use the net to research the following: Cyclone Systems Locally based Net Prefect Identify network issues, provide useful messages to aid non technical users to resolve the issue. Hyperic - Interactive demo - Monitors Server systems discover assets and inventory availability monitoring and fault detection, performance management Alerting and escalation, reporting and business analytics.

11 Describe two current diagnostic and two current monitoring software tools used by support staff and outline possible future developments in this area Student tasks Your description should include (as a minimum): What each tool does. How it works (including key features). What the advantages of each tool are. What the limitations of each tool are. Include scenarios where the tool could be used. Future developments/enhancements of the tool. review a recent advance in support systems technology