Embedded & Industrial Computing

Transcription

1 Embedded & Industrial Computing Hardware Platforms for LEC-530 V0.3 Preliminary >> User's Manual Publication date:

2 About About Overview Icon Descriptions The icons are used in the manual to serve as an indication of interest topics or important messages. Below is a description of these icons: Online Resources NOTE: This check mark indicates that there is a note of interest and is something that you should pay special attention to while using the product. WARNING: This exclamation point indicates that there is a caution or warning and it is something that could damage your property or product. The listed websites are links to the on-line product information and technical support. Resource Lanner Product Resources Website download-center/ Acknowledgement Intel, Pentium and Celeron are registered trademarks of Intel Corp. Microsoft Windows and MS-DOS are registered trademarks of Microsoft Corp. All other product names or trademarks are properties of their respective owners. Compliances and Certification CE Certification This product has passed the CE test for environmental specifications. Test conditions for passing included the equipment being operated within an industrial enclosure. In order to protect the product from being damaged by ESD (Electrostatic Discharge) and EMI leakage, we strongly recommend the use of CE-compliant industrial enclosure products. FCC Class A Certification This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Copyright and Trademarks This document is copyrighted, 014. All rights are reserved. The original manufacturer reserves the right to make improvements to the products described in this manual at any time without notice. No part of this manual may be reproduced, copied, translated or transmitted in any form or by any means without the prior written permission of the original manufacturer. Information provided in this manual is intended to be accurate and reliable. However, the original manufacturer assumes no responsibility for its use, nor for any infringements upon the rights of third parties that may result from such use.

3 Chapter 1: Introduction 4 System Specifications Package Contents Standard Accessories Optional Power Cords Optional Mounting Kit Optional Accessories Chapter : System Components 6 System Drawing Block Diagram Front Components Rear Components Chapter 3: Board Layout 10 External Connectors Internal Connectors and Jumpers Internal Connectors and Jumpers Connectors and Jumpers List Jumper Settings Chapter 4: Hardware Setup 18 Preparing the Hardware Installation Installing the System Memory Installing the Wireless Module Installing the 3G SIM Card Installing the Hard Disk Installing the CompactFlash Card Appendix C: Terms and Conditions 1 Warranty Policy RMA Service TTaTTable of Contentsbeable of Conte 3

4 Chapter 1 Introduction Chapter 1: Introduction Thank you for choosing the LEC-530. The LEC-530 features Intel Atom E385 processor. It has dual LAN, HDMI and VGA as well as audio connectors for high demand of Internet and multimedia applications. In addition, its fanless design reduces maintenance effort and contributes to its longevity. The following list highlights the capabilities of the LEC- 530 system: HDMI and VGA video output powered by Intel HD Graphics Dual 10/100/1000 Mbps LAN Five USB (four USB.0 ports and one USB 3.0 port) and one Digital Input/Output connector ( digital inputs and digital outputs) Storage support of.5" SATA HDD/SSD and CompactFlash Four serial ports (two in RS3 and two in RS3/4/485 supporting hardware auto-flow control) with DB-9 connectors Audio input and output through Mic-in and Line-out jack (provided by Realtek ALC 886 HD Audio) Two Mini-PCIe sockets for 3G Internet and Wi-Fi connections (one comes with a SIM card reader) Aluminum extrusion enclosure which improve heat dissipation Fanless design which can sustain the operating temperature from -0~55 C (with industrial grade components System Specifications Processor BIOS System Memory USB Digital I/O Expansion Bus Sockets Technology Max. Capacity Intel Atom E385 (1.33 GHz) CPU AMI SPI Flash BIOS 1 x 04-pin SODIMM socket DDR3L 1066 MHz Up to 4 GB 4 x USB.0, 1x USB 3.0 compliant hosts: Type A connector x DI and x DO with +5V TTL Level Mini-PCIe x (full-sized socket); one with SIM card reader OS Support Microsoft Windows 8 Storage Networking Display Audio LEDs Physical Characteristics Environment Power Standards and Regulation Reliability HDD/SSD Support 1 x.5 HDD/SSD drive bay Expansion 1 x CF type I/II socket LAN x 10/100/1000Mbps, Autosensing,RJ-45 Controller Intel i10 x Graphics Controller Display Interface Audio Controller Connector Housing Weight Dimensions (WxHxD) Mounting Options Operating Temperature Storage Temperature Ambient Relative Humidity (non-condensing) Input Voltage Connector AC Adapter EMC Green product Alter tool Automatic Reboot Trigger Intel HD Graphics VGA x 1 (1600x100), HDMI x1 (190x1080) Audio Codec realtek ALC886 HD Audio, Low Power Audio Audio I /O for mic-in and lineout with phone jack connectors Power, HDD active, 3G active Top cover is Aluminum extrusion for main heat dissipation kg 73.8 x 60 x 144 mm (10.78 x.36 x 5.67 ) VESA and wall mount -0~55 C (with Industrial grade components) -0~70 C 5 to 95% (non-condensing) DC+9~30 V +/- 5% Input with ATX power control pin terminal block External AC/DC Adapter, 75W 19V/3.95A with Phoenix contact FCC/CE: Class A RoHS Built-in buzzer and RTC (realtime clock) with lithium battery backup Watchdog Timer 1~55 level time interval system reset, software programmable 4

5 Chapter 1 Introduction Package Contents Your package contains the following items: LEC-530 Fanless Embedded System Drivers and User s Manual CD (S09OADA64H100) -pin Terminal Block (P/N: 04AW003Z101) 6-pin Terminal Block (P/N: 04AW0061Z101) Standard Accessories 080W1N SATA SSD/HDD cable w/ power SE9ESAD07R100 Wall Mount Optional Power Cords 080W US Power Cord 080W Schuko (EU) Power Cord 080W UK Power Cord 080W China Power Cord 080W Japan Power Cord Optional Mounting Kit SE9ESA900R100 Wall Mount 4 PE9ESA SE9ESA VESA Mount Optional Accessories 0TAWWPER11Z01 OTAWWPER1Z01 Rack Mount Wi-Fi module Green WPER-116GN 80.11bgn Mini PCIe module Green WPEA-11N 80.11abgn Mini PCIe module OTAWMC8090Z01 3G Module Green MC8090 PCI Express Mini Card 3G module 080W0Q Cable Internal Antenna cable for 3G//GPS module 080W1Q Cable Internal Wi-Fi Antenna Cable 0TZW Antenna SMA Antenna, male jack / female plug For more information on the accessories, visit Lanner website: 5

6 Chapter System Components Chapter : System Components System Drawing Mechanical dimensions of the LEC-530 Unit: mm

7 Chapter System Components Block Diagram The block diagram depicts the relationships among the interfaces and modules on the motherboard.. DDR3L SO-DIMM Up to 4G VGA HDMI SATA SATA.0 Audio Codec Line-out and Mic-in Jack CF SPIF3A SATA.0 Intel Atom E385 Processor SIO SP339E DB9 RS3/4/485 x Mini-PCIe with SIM Card Reader USB.0 PCIe USB.0/3.0 x PCI-E x1 UART X Digital I/O DI x DO x RS3 Pin Header 1 x USB 3.0 Connector Intel I10 Intel I10 PCIe x 1 MIO Design Reservation +1Vdc PWN 9~30Vdc-in x USB.0 connectors USB.0 x 3 LEK-IOA10 USB.0 x x USB.0 connector DB9 RS3 x USB.0 PCIe Mini-PCIe 7

8 Chapter System Components Front Components F1 F F3 F4 F5 F F6 F7 F8 F9 Component Description Pin Definition Reference F1 Power-in Connector A phoenix connector for DC-in power supply; DCIN1 on page 17 the system requires a 9~30V power input. F Four USB.0 Ports Four USB.0 type A connector. USB1 of LEK-IOA10 on page 17/ USB1 of LEB- 530 on page 15 F3 Reset Reset switch F4 MIC IN/LINE OUT Connect audio devices to these ports. The microphone and line out port are provided by Realtek ALC 886 HD Audio. F5 USB 3.0 Port An USB 3.0 type A connector. USB on page 15 F6 Two 10/100/1000Mbps LAN ports Two RJ-45 (network) jacks with LED indicators as LAN1/LAN on page LINK/ACT speed described below. Both LAN ports are provided 15 by Intel I10. The I10 supports PXE and iscsi remote boot options. LINK/ACT (Yellow) F7 HDD (Yellow) 3G Status (Green) and Power Led (Green) F8 Power-on Switch F9 Power Button with dual LED On/Flashing: The port is linking and active in data transmission. Off: The port is not linking. SPEED (Green/Yellow) Yellow: The connection speed is 1000Mbps. Green: The connection speed is 100Mbps Off: The connection speed is 10Mbps. HDD 3G Status Power Blinking: data access activities Off: no data access activities Blinking: 3G transmission activities On: 3G expansion card exists Off: no 3G expansion card exists On: The computer is on. Off: The computer is off. A power-on switch through the Phoenix PSBTN on page 16 contact for remote power-on/off control ATX Power-on button with LEDs: Standby mode in Red; Power-on mode in Green 8

9 Chapter System Components Rear Components R1 R R3 R4 Component Description Pin Definition Reference R1 HDMI The HDMI (High-Definition Multimedia Interface). HDMI1 on page 15 This port can support up to 190x1080 resolution. R VGA Port The displays can support VGA up to 1600x100 VGA1 on page 15 resolution. R3 DIO Digital Input/Output Connector DI and DO connections DIO1 on page 16 R4 COM1~COM4 Serial Ports COM1 and COM are capable of RS3/4/485 COM1/COM of LEBmodeswith automatic hardware flow control. To switch among RS3/4/485, use the BIOS menu. 530 on page 14 COM3/COM4 of LEK-IOA10 on page 17 COM3 and COM4 are capable of RS3 mode only. 9

10 Chapter 3 Board Layout Chapter 3: Board Layout External Connectors The following picture highlights the location of the external ports of the LEB-530. Refer to the table 3.1 Connector List for more details. HDMI1 VGA1 DIO1 COM1 COM PSBTN LAN1 LAN USB1 USB LOUT1 MIC1 10

11 Chapter 3 Board Layout Internal Connectors and Jumpers The following picture highlights the location of internal connectors and pin headers of the LEB-530. Refer to the table 3.1 Connector List for more details. JCMOS1 JLPC1 JSPI1 MPCIE1 JRI1 JRI JCOM1 JCOM SATA1 SATAPWR1 CF1 JKBMS1 11

12 Chapter 3 Board Layout Internal Connectors and Jumpers The following picture highlights the location of connectors and jumpers of the LEK-IOA10. Refer to the table 3. Connector List for more details. COM3 MPCIE1 COM4 USB_SEL1 USB1 DCIN1 1

13 Chapter 3 Board Layout Connectors and Jumpers List The tables below list the function of each of the board jumpers and connectors by labels shown in the above section. The next section in this chapter gives pin definitions and instructions on setting jumpers. Table 3.1 Connector List for LEB-530 Board Labels Function Pin Definition Reference Page CF1 CompactFlash Connector P16 COM1/COM RS3 Serial Ports COM1 and COM P14 DIO1 Digital Input/Output P16 HDMI1 High-Definition Multimedia Interface Port P15 JCMOS1 Clear CMOS Jumper P15 JCOM1/ RS3 Pin Headers P14 JKBMS1 PS/ Keyboard & Mouse Connector P16 JLPC1 Low-pin Count Interface Reserved for Factory Use JRI1/ COM1/COM Pin 9 Signal Selection P14 JSPI1 SPI ROM Interface (for debug use only) Reserved for Factory Use LAN1/LAN RJ45 Ethernet Ports P15 MPCIE1 Mini-PCIe Connectors (with SIM1) P16 PSBTN Power Button with Phoenix Connector P16 SATA1 Serial-ATA Connector (SATA1) P15 SATAPWR1 SATA HDD Power Connector P15 SIM1 SIM Card Reader P16 USB1 USB.0 Type A Dual Port P15 USB USB 3.0 Type A Port P15 VGA1 VGA Connector P15 Table 3. Connector List for LEK-IOA10 Board Labels Function Pin Definition Reference Page COM3/COM4 RS3 Serial Ports COM3 and COM4 P17 USB1 USB.0 Type A Dual Port P17 MPCIE1 Mini-PCIe Connectors (with SIM1) P17 DCIN1 DC-IN Connector P17 USB_SEL1 USB Signal Selection P17 13

14 Chapter 3 Board Layout Jumper Settings LEB-530 Pin Definitions RS-3 Pin Headers (JCOM1/): It is a RS-3 serial communication interface Connector Select COM1/COM Pin 9 Function (JRI1/JRI): The pin 9 of COM1 and COM can be altered by JRI1 and JRI respectively according to the following jumper settings. Default JRI1: COM JRI: COM Pin No. Signal RS-3 1 Data Carrier Detect ( DCD # ) Receive Data ( RXD ) 3 Transmit Data ( TXD ) 4 Data Terminal Ready ( DTR # ) 5 Ground ( GND ) 6 Data Set Ready ( DSR # ) 7 Request To Send ( RTS # ) 8 Clear To Send ( CTS # ) 9 Ring Indicator ( RI # ) +5V +1V RS-3/4/485 Serial Port (COM1 and COM): It is an RS-3/4/485 port with automatic hardware flow control through a D-SUB9 connector Pin No. Signal RS-3 1 Data Carrier Detect ( DCD # ) Receive Data ( RXD ) 3 Transmit Data ( TXD ) 4 Data Terminal Ready ( DTR # ) 5 Ground ( GND ) 6 Data Set Ready ( DSR # ) 7 Request To Send ( RTS # ) 8 Clear To Send ( CTS # ) 9 Ring Indicator ( RI # ) Jumper Setting SW1/SW4 Function RI# (default) 1- +5V V 5-6 Pin No. Signal RS-4 1 TXD- TXD+ 3 RXD+ 4 RXD- 5 GND Pin No. Signal RS DATA- DATA GND Note: To switch among RS-3, 4, 485 communication protocols, use the BIOS menu. 14

15 Chapter 3 Board Layout Clear CMOS jumper (JCMOS1): It is for clearing the CMOS settings. Serial-ATA Connector (SATA1): It is for connecting a.5 harddisk to serve as your system s storage. It can support SATA II which features Data transfer rates up to 3.0 Gb/s (300 MB/s). 1 3 Pin No. Signal 1- Normal (Default) -3 Clear CMOS SATA Pin No. Signal 1 GND TX0_P 3 TX0_N 4 GND 5 RX0_N 6 RX0_P 7 GND VGA (VGA1) pin Serial-ATA Power Connector (SATAPWR1): It is for connecting the SATA power cord Pin Signal Pin Signal Pin Signal 1 Red Color 6 GND 11 NC Signal Green Color 7 GND 1 DDC DATA Signal 3 Blue Color 8 GND 13 HSYNC Signal 4 Reserved 9 +5V 14 VSYNC 5 GND 10 GND 15 DDC CLK HDMI Connector (HDMI1): High-Definition Multimedia Interface Connector Pin Signal Pin Signal 1 DATA+ GND 3 DATA- 4 DATA1+ 5 GND 6 DATA1-7 DATA0+ 8 GND 9 DATA0-10 CLK+ 11 GND 1 CLK- 13 N.C 14 N.C 15 DDC CLK 16 DDC DAT 17 GND 18 HDMI_VCC 19 HPD Dual USB.0 Port (USB1): Pin No. Signal V DATA- 3 DATA+ 4 GND 5 +5V 6 DATA- 7 DATA GND Single USB 3.0 Port (USB) Pin No. Signal 1 1V GND 3 GND 4 +5V Pin No. Signal 1 +5V DATA- 3 DATA+ 4 GND 5 SSRX- 6 SSRX+ 7 GND 8 SSTX- 9 SSTX+ RJ45 LAN Ports (LAN1/LAN): These LAN ports are provided by Intel I10 to be fully compliant to IEEE80.3 Ehternet interface for 10BASE-T/100BASE-TX/1000BASE-T. It also supports IEEE 80.1Qav Audio-Video Bridging (AVB) and IEEE 80.3za EEE standards. Pin No. Signal 1 MDI0+ MDI0-3 MDI1+ 4 MDI+ 5 MDI- 6 MDI1-7 MDI3+ 8 MDI3-15

16 Chapter 3 Board Layout Power-on Switch through Phoenix Contact (PSBTN): A Phoenix connector for distant power switch. Digital Input/Output Connector (DIO1) Pin No. Signal 1 PWRBTN# GND Pin NO. Signal Pin NO. Signal 1 DIO_IN1 DIO_IN 3 DIO_OUT1 4 DIO_OUT 5 +5V 6 GND Maximum input/output current for each port is 10mA/100mA For all Input/ Voltage Logic Register output pins: DI: < 0.8V Low 0 Do: <0.4V DI: >3.5V Do: 5V High 1 The default BIOS value is DI=0, DO=1 Mini PCI Express Connector (for 3G card with PCI Express 1X and USB.0 signals and a SIM card reader, MPCIE1): PIN Signal PIN Signal 1 WAKE# +3.3Vaux 3 COEX1 4 GND 5 COEX V 7 CLKREQ# 8 UIM_PWR 9 GND 10 UIM_DATA 11 REFCLK+ 1 UIM_CLK 13 REFCLK- 14 UIM_RESET 15 GND 16 UIM_VPP Key 17 RSVD 18 GND 19 RSVD 0 W_DISABLE# 1 GND PERST# 3 PERn Vaux 5 PERp0 6 GND 7 GND V 9 GND 30 SMB_CLK 31 PETn0 3 SMB_DATA 33 PETp0 34 GND 35 GND 36 USB_D- 37 GND 38 USB_D Vaux 40 GND Vaux 4 LED_WWAN# 43 GND 44 LED_WLAN# 45 RSVD 46 LED_WPAN# 47 RSVD V 49 RSVD 50 GND 51 RSVD Vaux CF Connector (CF1) PS/ Keyboard and Mouse Connector (JKBMS1) Pin NO. Description Pin NO. Description 1 VCC MSCLK 3 MSDATA 4 KEY 5 KBDATA 6 KEY 7 GND 8 KBCLK SIM Card Reader (SIM1) C5 C C1 C3 Pin No. Signal Pin No. Signal 1 GND 6 -CD1 D3 7 D11 3 D4 8 D1 4 D5 9 D13 5 D6 30 D14 6 D7 31 D15 7 -CS0 3 -CS1 8 A10 (GND) 33 -VS1 9 ATA_SEL# 34 -IORD 10 A9 (GND) 35 -IOWR 11 A8 (GND) 36 -WE 1 A7 (GND) 37 INTRQ 13 VCC 38 VCC 14 A6 (GND) 39 -CSEL 15 A5 (GND) 40 -VS 16 A4 (GND) 41 -RESET 17 A3 (GND) 4 IORDY 18 A 43 DMARQ 19 A1 44 -DDACK 0 A0 45 -DASP 1 D0 46 -PDIAG D1 47 D8 3 D 48 D9 4 -IOCS16 49 D10 5 -CD 50 GND Pin NO. Signal Pin NO. Signal C1 UIM_PWR C5 GND C UIM_RST# C6 UIM_VPP C3 UIM_CLK C7 UIM_DATA 16

17 Chapter 3 Board Layout LEK-IOA10 Pin Definitions RS-3 Serial Port (COM3 and COM4): It is an RS-3 serial port through a D-SUB9 connector Pin No. Signal RS-3 1 Data Carrier Detect ( DCD # ) Receive Data ( RXD ) 3 Transmit Data ( TXD ) 4 Data Terminal Ready ( DTR # ) 5 Ground ( GND ) 6 Data Set Ready ( DSR # ) 7 Request To Send ( RTS # ) 8 Clear To Send ( CTS # ) 9 Ring Indicator ( RI # ) Dual USB.0 Port (USB1): Pin No. Signal 1 +5V DATA- 3 DATA+ 4 GND 5 SSRX- 6 SSRX+ 7 GND 8 SSTX- 9 SSTX+ Mini PCI Express Connector (for cards with PCI Express 1X and USB.0 signals, MPCIE1): PIN Signal PIN Signal 1 WAKE# +3.3Vaux 3 COEX1 4 GND 5 COEX V 7 CLKREQ# 8 UIM_PWR 9 GND 10 UIM_DATA 11 REFCLK- 1 UIM_CLK 13 REFCLK+ 14 UIM_RESET 15 GND 16 UIM_VPP Key 17 RSVD 18 GND 19 RSVD 0 W_DISABLE# 1 GND PERST# 3 PERn Vaux 5 PERp0 6 GND 7 GND V 9 GND 30 SMB_CLK 31 PETn0 3 SMB_DATA 33 PETp0 34 GND 35 GND 36 USB_D- 37 GND 38 USB_D Vaux 40 GND Vaux 4 LED_WWAN# 43 GND 44 LED_WLAN# 45 RSVD 46 LED_WPAN# 47 RSVD V 49 RSVD 50 GND 51 RSVD Vaux DC_IN CONNECTOR (DCIN1): A Phoenix connector for external power supply. 1 Pin No. Pin Name 1 GND DC_VIN USB Signal Selection (USB_SEL1) Pin No. Pin Name 1-5,-6,3-7,4-8 (Default) For use with the LEB-730 board only; the MPCIE1 connector supports both PCIe and USB signals. 5-9,6-10,7-11,8-1 For other uses; the MPCIE1connector supports PCIe signal only 17

18 Chapter 4 Hardware Setup Chapter 4: Hardware Setup 1 Preparing the Hardware Installation To access some components and perform certain service procedures, you must perform the following procedures first WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The power switch button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until power is removed. Unpower the LEC-530 and remove the power cord. Turn the device upside down. Unscrew the 4 rubber feet from the bottom cover. Open the cover. Note: The system can support memory of DDR3L SO- DIMM up to 4 GB in maximum. Installing the System Memory The motherboard supports DDR3 memory to meet the higher bandwidth requirements of the latest operating system and Internet applications. It comes with one Low- Voltage Double Data Rate Three (DDR3L) Small Outline Dual Inline Memory Module (SO-DIMM) socket. 1.. Align the memory module s key with the SO-DIMM socket s notch. Install the SO-DIMM. 18

19 Chapter 4 Hardware Setup Installing the Wireless Module Align the wireless module s key with the Mini-PCIe slot notch. Insert the wireless module into the connector diagonally. Fix the wireless module with the screws. Installing the 3G SIM Card 1. Unlock the SIM card reader first by sliding it outward.. Flip the SIM card reader diagonally. 3. Put the SIM card into the reader. The angled corner of the SIM ensures that the card fits only the correct way in the reader. Make sure the ICs will be in contact with the SIM card reader. 4. Close the tray. You should feel a click when the SIM card is locked securely in the SIM card reader. Installing the Hard Disk The system can accommodate one Serial-ATA disk. Follow these steps to install a hard disk into the system: 1. Align the mounting holes of the HDD and that on the LEC-530 systems as illustrated in the following picture. Fix the hard disk on the system by attaching the screws through the back cover from the outside.. Plug the Serial-ATA cable to the hard disk. 3. Connect the Serial-ATA power and data disk cables to the Serial-ATA power and disk connectors on the main board respectively. 3 Lock Unlock 19

20 Chapter 4 Hardware Setup Installing the CompactFlash Card LEC-530 provides one CompactFlash slot. Follow the procedures bellow for installing a CompactFlash card. 1.. Align CompactFlash card and the card slot with the arrow pointing toward the connector. Push the card to insert into the connector. 1 0

21 Appendix C Appendix C: Terms and Conditions Warranty Policy 1. All products are under warranty against defects in materials and workmanship for a period of one year from the date of purchase.. The buyer will bear the return freight charges for goods returned for repair within the warranty period; whereas the manufacturer will bear the after service freight charges for goods returned to the user. 3. The buyer will pay for repair (for replaced components plus service time) and transportation charges (both ways) for items after the expiration of the warranty period. 4. If the RMA Service Request Form does not meet the stated requirement as listed on RMA Service, RMA goods will be returned at customer s expense. 5. The following conditions are excluded from this warranty: Improper or inadequate maintenance by the customer Unauthorized modification, misuse, or reversed engineering of the product Operation outside of the environmental specifications for the product. RMA Service Requesting a RMA# Terms and Conditions 6. To obtain a RMA number, simply fill out and fax the RMA Request Form to your supplier. 7. The customer is required to fill out the problem code as listed. If your problem is not among the codes listed, please write the symptom description in the remarks box. 8. Ship the defective unit(s) on freight prepaid terms. Use the original packing materials when possible. 9. Mark the RMA# clearly on the box. Note: Customer is responsible for shipping damage(s) resulting from inadequate/loose packing of the defective unit(s). All RMA# are valid for 30 days only; RMA goods received after the effective RMA# period will be rejected. 1

22 Appendix C Terms and Conditions RMA Service Request Form When requesting RMA service, please fill out the following form. Without this form enclosed, your RMA cannot be processed. RMA No: Company: Phone No. Fax No.: Reasons to Return: Repair(Please include failure details) Testing Purpose Contact Person: Purchased Date: Applied Date: Return Shipping Address: Shipping by: Air Freight Sea Express Others: Item Model Name Serial Number Configuration Item Problem Code Failure Status *Problem Code: 01:D.O.A. 0: Second Time R.M.A. 03: CMOS Data Lost 04: FDC Fail 05: HDC Fail 06: Bad Slot 07: BIOS Problem 08: Keyboard Controller Fail 09: Cache RMA Problem 10: Memory Socket Bad 11: Hang Up Software 1: Out Look Damage 13: SCSI 14: LPT Port 15: PS 16: LAN 17: COM Port 18: Watchdog Timer 19: DIO 0: Buzzer 1: Shut Down : Panel Fail 3: CRT Fail 4: Others (Pls specify) Request Party Confirmed By Supplier Authorized Signature / Date Authorized Signature / Date