HP Pavilion 14 Laptop PC. Maintenance and Service Guide IMPORTANT!

Transcription

1 HP Pavilion 14 Laptop PC Maintenance and Service Guide IMPORTANT!

2 Copyright 2018 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: August 2018 First Edition: April 2018 Document Part Number: L Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to for details. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase. For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC ). iii

4 iv Safety warning notice

5 Table of contents 1 Product description Getting to know your computer... 7 Right side... 7 Left side... 9 Display Keyboard area TouchPad Lights Button, speakers, and vent Special keys Action keys Bottom Labels Illustrated parts catalog Computer components Display assembly components Mass storage devices Cables Miscellaneous parts Removal and replacement procedures preliminary requirements Tools required Service considerations Plastic parts Cables and connectors Drive handling Grounding guidelines Electrostatic discharge damage Packaging and transporting guidelines Workstation guidelines Removal and replacement procedures for Authorized Service Provider parts Component replacement procedures Bottom cover v

6 Battery Display assembly Hard drive WLAN module Solid-state drive Optane memory module (select products only) Memory module Card reader board TouchPad Lock bracket USB/audio board Fingerprint reader assembly Fan Heat sink System board Speakers Power connector cable Top cover with keyboard Using Setup Utility (BIOS) Starting Setup Utility (BIOS) Updating Setup Utility (BIOS) Determining the BIOS version Downloading a BIOS update Backing up, restoring, and recovering Using Windows tools for backing up, restoring, and recovering your computer Creating backups Restoring and recovering Creating HP Recovery media (select products only) Using HP Recovery Manager to create recovery media Before you begin Creating the recovery media Using the HP Cloud Recovery Download Tool to create recovery media Restoring and recovery Restoring, resetting, and refreshing using Windows tools Restoring using HP Recovery Manager and the HP Recovery partition Recovering using HP Recovery Manager Recovering using the HP Recovery partition (select products only) Recovering using HP Recovery media Changing the computer boot order vi

7 Removing the HP Recovery partition (select products only) Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) Downloading HP PC Hardware Diagnostics Windows Downloading the latest HP PC Hardware Diagnostics Windows version Downloading HP Hardware Diagnostics Windows by product name or number (select products only) Installing HP PC Hardware Diagnostics Windows Using HP PC Hardware Diagnostics UEFI Starting HP PC Hardware Diagnostics UEFI Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading the latest HP PC Hardware Diagnostics UEFI version Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Downloading Remote HP PC Hardware Diagnostics UEFI Downloading the latest Remote HP PC Hardware Diagnostics UEFI version Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number Customizing Remote HP PC Hardware Diagnostics UEFI settings Specifications Computer specifications cm (14.0-in) display specifications Hard drive specifications M.2 solid-state drive specifications Power cord set requirements Requirements for all countries Requirements for specific countries and regions Recycling Index vii

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9 1 Product description Category Description 7th gen processors 8th generation Intel Core processors UMA Dis UMA Dis 2 GB (MX130) Dis 2 GB (MX150) Dis 4 GB (MX 130) Dis 4 GB (MX 150) Product Name HP Pavilion 14 Laptop PC * Model numbers: 14-ce ce ce1000 ~ 14-ce t-ce100 Processors 8th generation Intel Core processors: i7-8565u Quad Core 1.8/4.6 GHz BGA (8.0- MB L3 cache, 2400-MHz 15W) i7-8550u 1.80-GHz (SC turbo up to GHz) quad core processor (8.0-MB L3 cache, 15 W) i5-8265u Quad Core 1.6/3.9 GHz BGA (6.0- MB L3 cache, 2400-MHz 15W) i5-8250u 1.60-GHz (SC turbo up to GHz) quad core processor (6.0-MB L3 cache, 15 W) i3-8145u Dual Core 2.1/3.9 GHz BGA (4.0- MB L3 cache, 2400-MHz 15W) i5-8250u 1.60-GHz (SC turbo up to GHz) quad core processor (6.0-MB L3 cache, 15 W) i3-8130u 2.20-GHz (SC turbo up to GHz) dual core processor (4.0-MB L3 cache, 15 W) 7th generation Intel Core processors: i7-7500u 2.70-GHz (SC turbo up to GHz) dual core processor (4.0-MB L3 cache, 15 W) 7th generation Intel Pentium processor: 4415U 2.3-GHz dual core processor (2.0-MB L3 cache, 15 W) Chipset Integrated with soldered-on-circuit (SoC) Graphics Support for HD decode, DX12, and highdefinition multimedia interface (HDMI) Supports Optimus Supports GPS (GPU Performance Scaling)" 1

10 Category Description 7th gen processors 8th generation Intel Core processors UMA Dis UMA Dis 2 GB (MX130) Dis 2 GB (MX150) Dis 4 GB (MX 130) Dis 4 GB (MX 150) Internal graphics: Intel UHD Graphics 620 Intel HD Graphics 620 Intel HD Graphics 610 Hybrid graphics: NVIDIA GeForce MX150 with up to 4096-MB of discrete video memory NVIDIA GeForce MX130 with up to 4096-MB of discrete video memory NVIDIA GeForce MX150 with up to 2048-MB of discrete video memory Panel Memory NVIDIA GeForce MX130 with up to 2048-MB of discrete video memory 14.0-in, white light-emitting (WLED), edp, 220 nits, 16:9 ultra wide aspect ratio, narrow bezel: High-definition (HD) ( ), BrightView, SVA, slim-flat (3.6 mm) HD ( ), anti glare, SVA, slim-flat (3.6 mm) Full high-definition (FHD) ( ), BrightView, UWVA, slim-flat (3.0 mm) Full high-definition (FHD) ( ), anti glare, UWVA, slim-flat (3.0 mm) One SODIMM memory module slot, noncustomer-accessible/non-upgradable Supports up to 16-GB of system memory DDR single channel support (DDR bridged to DDR4-2400, DDR downgraded to DDR4-2133) DDR single channel support (DDR bridged to DDR4-2400) Supports the following configurations: MB (16384 MB 1) 8192 MB (8192 MB 1) 4096 MB (4096 MB 1) Storage Support for all 7.2 mm/9.5 mm, SATA, 2.5- inch hard drives: Support for solid-state drive + hard drive 2 Chapter 1 Product description

11 Category Description 7th gen processors 8th generation Intel Core processors UMA Dis UMA Dis 2 GB (MX130) Dis 2 GB (MX150) Dis 4 GB (MX 130) Dis 4 GB (MX 150) Support for M.2 SATA/PCIe solid-state drive Accelerometer/Hard drive protection support Single hard drive configurations: 1-TB, 5400-rpm, 7.2 mm 500-GB, 5400-rpm, 7.0 mm Dual storage configurations: 256-GB, PCIe, value, solid-state drive + 1- TB hard drive 256-GB, SATA, TLC, solid-state drive + 1-TB hard drive 128-GB, SATA, TLC, solid-state drive + 1-TB hard drive 128-GB, SATA, TLC, solid-state drive GB hard drive M.2 SATA-3, TLC, solid-state drive: 256-GB 128-GB M.2, PCIe, NVMe, value, solid-state drive: 512-GB 256-GB Intel Optane (3D Xpoint) Solution, PCIe, Gen3x2, M.2, solid-state drive: 16 GB (Optane memory module) + 1 TB, 5400 rpm, 7.2mm hard drive Optical drive (external) 9.0 mm tray load, SATA, fixed (not modular) DVD+/-RW DL SuperMulti Camera HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor, f2.2, WDR, 88 wide field of vision 1080p by 30 frames per second Supports Windows Hello Dual array Digital Microphones with appropriate software - beam forming, echo cancellation, noise suppression 3

12 Category Description 7th gen processors 8th generation Intel Core processors UMA Dis UMA Dis 2 GB (MX130) Dis 2 GB (MX150) Dis 4 GB (MX 130) Dis 4 GB (MX 150) HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88 wide field of vision 720p by 30 frames per second Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression Audio Audio brand: B&O Play Audio control panel: B&O Play Audio Control Supports HP Audio Boost Dual speakers Ethernet Integrated 10/100/1000 NIC Sensor Accelerometer Wireless Compatible with Miracast-certified devices External media cards Integrated wireless options with dual antennas (M.2/PCIe): Intel Dual band wireless-ac AC 1x1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vpro) Intel Dual Band Wireless-AC AC 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non-vpro) Realtek RTL8822BE ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) Integrated wireless options with single antenna (M.2/PCIe): Realtek RTL8723DE bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter Realtek RTL8821CE ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) Intel Wireless AC x2 MU-MIMO +Bluetooth 5.0 M.2 non-vpro MIPI+BRI WW Intel Wireless AC 9461 NGW 1x1 M.2 NV + Bluetooth 5.0 HP Multi-Format Digital Media Card Reader Supports SD/SDHC/SDXC 4 Chapter 1 Product description

13 Category Description 7th gen processors 8th generation Intel Core processors UMA Dis UMA Dis 2 GB (MX130) Dis 2 GB (MX150) Dis 4 GB (MX 130) Dis 4 GB (MX 150) Push-push insertion/removal Internal card expansion One M.2 slot for solid-state drive One M.2 slot for WLAN Ports AC Smart Pin adapter plug Audio-out (headphone)/audio-in (microphone) combo jack HDMI v1.4 supporting up to Hz RJ-45/Ethernet Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto adjust panel resolution to fit embedded panel and external monitor connected) USB 3.0 ports (2, left side) USB Type-C port; USB 3.1 Gen 1 (right side); supports data transfer Keyboard/ TouchPad Keyboard: Full-sized, two coat paint, island-style keyboard Full-sized, three-coat paint, backlit, islandstyle keyboard TouchPad: Image sensor MultiTouch gestures enabled Support for Modern TrackPad gestures Taps enabled as default Power requirements Battery: 3-cell, 41-WHr, 3549 mah, prismatic/ polymer battery Supports battery life enhancement Supports battery fast charge AC adapter: 65-W HP Smart AC adapter (EM) with power cord 65-W HP Smart AC adapter with power cord 45-W HP Smart AC adapter with power cord 5

14 Category Description 7th gen processors 8th generation Intel Core processors UMA Dis UMA Dis 2 GB (MX130) Dis 2 GB (MX150) Dis 4 GB (MX 130) Dis 4 GB (MX 150) Power cord: 1.0 m conventional power cord with a C5 connector Security Kensington Nano Security Lock Support for Trusted Platform Module (TPM) 2.0 Fingerprint reader Operating system Win 10 Home Windows 10 Pro CPPP Windows 10 Home China Language Edition Windows 10 Home 64 High-End Chinese Market CPPP Windows 10 Home EM/SL IPPP Windows 10 Home Plus EM/SL IPPP FreeDOS 2.0 Serviceability End user replaceable parts: AC adapter 6 Chapter 1 Product description

15 2 Getting to know your computer Right side Your computer features top-rated components. This chapter provides details about your components, where they re located, and how they work. NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. To use the fingerprint reader, swipe your finger across the reader. (2) Drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. (3) USB Type-C port Connects a USB device such as a a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. NOTE: Cables and/or adapters (purchased separately) may be required. (4) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. (5) RJ-45 (network) jack/status lights Connects a network cable. White: The network is connected. Amber: Activity is occurring on the network. (6) AC adapter and battery light White: The AC adapter is connected and the battery is fully charged. Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. Right side 7

16 Component Description Amber: The AC adapter is connected and the battery is charging. Off: The battery is not charging. (7) Power connector Connects an AC adapter. Component Description (1) Drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. (2) USB Type-C port Connects a USB device such as a cell phone, camera, activity tracker, or smartwatch and provides data transfer. NOTE: Cables and/or adapters (purchased separately) may be required. (3) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. (4) RJ-45 (network) jack/status lights Connects a network cable. White: The network is connected. Amber: Activity is occurring on the network. (5) AC adapter and battery light White: The AC adapter is connected and the battery is fully charged. (6) Power connector Connects an AC adapter. Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. 8 Chapter 2 Getting to know your computer

17 Left side Component Description (1) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provide high-speed data transfer. (2) Audio out (headphone)/audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. (3) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (4) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with connectors facing the computer. 2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. To remove a card: Press in on the card, and then remove it from the memory card reader. Left side 9

18 Display NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) WLAN antennas (1 or 2, depending on computer)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) Camera light On: The cameras is in use. NOTE: If your computer has a single antenna, it is located on the left side. (4) Camera(s) Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. NOTE: Camera functions vary depending on the camera hardware and software installed on your product. *The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. or Click the question mark icon in the taskbar. 2. Select My notebook, select the Specifications tab, and then select User Guides. 10 Chapter 2 Getting to know your computer

19 Component Description (1) WLAN antennas (1 or 2 depending on computer)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones Record sound. NOTE: If your computer has a single antenna, it is located on the left side. (3) Camera light(s) On: One or more cameras are in use. (4) Camera(s) Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. NOTE: Camera functions vary depending on the camera hardware and software installed on your product. *The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. or Click the question mark icon in the taskbar. 2. Select My notebook, select the Specifications tab, and then select User Guides. Display 11

20 Keyboard area TouchPad Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. 12 Chapter 2 Getting to know your computer

21 Lights Component Description (1) Power light On: The computer is on. Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (3) Mute light On: Computer sound is off. Off: Computer sound is on. Keyboard area 13

22 Button, speakers, and vent Component Description (1) Power button When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings and power options: Right-click the Power icon, and then select Power Options. (2) Speakers Produce sound. (3) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 14 Chapter 2 Getting to know your computer

23 Special keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes specific functions when pressed in combination with another key. (3) Windows key Opens the Start menu. NOTE: menu. Pressing the Windows key again will close the Start (4) Action keys Execute frequently used system functions. NOTE: On select products, the f5 action key turns the keyboard backlight feature off or on. Keyboard area 15

24 Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 15. To use an action key, press and hold the key. Icon Description Opens the How to get help in Windows 10 webpage. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. Turns the keyboard backlight off or on. (select products only) NOTE: To conserve battery power, turn off this feature. Mutes or restores speaker sound. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD. Turns the airplane mode and wireless feature on or off. NOTE: NOTE: The airplane mode key is also referred to as the wireless button. A wireless network must be set up before a wireless connection is possible. 16 Chapter 2 Getting to know your computer

25 Bottom Component Vent Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom 17

26 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand. Service label Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Component (1) Product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Regulatory label(s) Provide(s) regulatory information about the computer. Wireless certification label(s) Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. 18 Chapter 2 Getting to know your computer

27 3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to select your country or region, and then follow the on-screen instructions. Computer components Computer components 19

28 Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 23. (2) Top cover with keyboard Non-backlit keyboard, no fingerprint reader, natural silver Backlit keyboard, no fingerprint reader, natural silver Non-backlit keyboard, no fingerprint reader, rose gold Backlit keyboard, no fingerprint reader, rose gold Non-backlit keyboard, includes fingerprint reader, natural silver Backlit keyboard, includes fingerprint reader, natural silver Non-backlit keyboard, includes fingerprint reader, rose gold Backlit keyboard, includes fingerprint reader, rose gold L19190-xx1 L19191-xx1 L19192-xx1 L19193-xx1 L19194-xx1 L19195-xx1 L19196-xx1 L19197-xx1 (3) Power connector cable L (4) TouchPad and bracket NOTE: The TouchPad cable is available using spare part number L Natural silver L Rose gold L (5) Speakers (include cables) L (6) System board (includes processor and replacement thermal material): For use in models with discrete graphics equipped with the following processors: Intel Core i7-8550u processor with an MX130 graphics card with 2 GB of discrete graphics memory Intel Core i7-8550u processor with an MX150 graphics card and 4 GB of discrete graphics memory Intel Core i7-8550u processor with an MX150 graphics card and 2 GB of discrete graphics memory on models with a fingerprint reader Intel Core i5-8250u processor with an MX130 graphics card and 4 GB of discrete graphics memory Intel Core i5-8250u processor with an MX130 graphics card and 2 GB of discrete graphics memory Intel Core i5-8250u processor with an MX130 graphics card, 2 GB of discrete graphics memory, and a fingerprint reader Intel Core i5-8250u processor with an MX150 graphics card, 2 GB of discrete graphics memory and a fingerprint reader Intel Core i7-7500u processor with an MX130 graphics card and 2 GB of discrete graphics memory Intel Core i7-8565u processor with an MX150 graphics card, 2 GB of discrete graphics memory, and a fingerprint reader Intel Core i5-8265u processor with an MX130 graphics card and 2 GB of discrete graphics memory L18497-xx1 L18499-xx1 L18496-xx1 L18498-xx1 L18492-xx1 L18494-xx1 L18495-xx1 L18493-xx1 L36234-xx1 L36235-xx1 20 Chapter 3 Illustrated parts catalog

29 Item Component Spare part number Intel Core i5-8265u processor with an MX150 graphics card, 2 GB or discrete graphics memory, and a fingerprint reader L36236-xx1 For use in models with UMA graphics equipped with the following processors: Intel Core i7-8550u processor L18501-xx1 Intel Core i5-8250u processor L18500-xx1 Intel Core i3-8130u processor L18503-xx1 Intel Pentium 4415U processor L18502-xx1 Intel Core i u processor L36237-xx1 Intel Core i5-8265u processor L36238-xx1 Heat sink (includes replacement thermal material): (7) For use only on computer models equipped with a graphics subsystem with UMA memory and 7th generation Intel Core processors (7) For use only on computer models equipped with a graphics subsystem with UMA memory and 8th generation Intel Core processors (8) For use only on computer models equipped with a graphics subsystem with discrete memory L L L Fan (includes cable) (9) For use only on computer models equipped with a graphics subsystem with UMA memory L (10) For use only on computer models equipped with a graphics subsystem with discrete memory L (11) Memory modules (DDR4-2400, 1.2-V): 16-MB MB MB (12) Solid-state drive (2280 M.2): 512-GB, PCIe, NVMe L GB, SATA-3, TLC L GB, PCIe, NVMe L GB, SATA-3, TLC L Optane memory module, PCIe, 16-GB L (13) WLAN module: Intel Dual Band Wireless-AC AC 2 2 WiFi + Bluetooth 4.2 Combo Adapter (nonvpro) Intel Dual Band Wireless-AC AC 1 1 WiFi + Bluetooth 4.2 Combo Adapter (nonvpro) Realtek RTL8723DE bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter L Realtek RTL8822BE ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) Computer components 21

30 Item Component Spare part number Realtek RTL8821CE ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L Intel Wireless AC 9461 NGW 1x1 M.2 NV + Bluetooth 5.0 L Intel Wireless AC x2 MU-MIMO +Bluetooth 5.0 M.2 non-vpro MIPI+BRI WW L (14) USB/audio board L NOTE: The USB/audio board cable is available using spare part number L (15) Card reader board L NOTE: The card reader cable is available using spare part number L (16) Lock bracket L (17) Fingerprint reader (includes bracket) Natural silver models L Rose gold models L (18) Hard drive (does not include hard drive bracket or hard drive cable): 1-TB, 5400-rpm, SATA, 7.0 mm GB, 5400-rpm, SATA, 7.0 mm NOTE: The hard drive bracket is available using spare part number L The hard drive cable is available using spare part number L (19) Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion) L (20) Bottom cover Natural silver L Rose gold L (21) Rubber Foot Kit (not illustrated, includes Mylar screw cover) Natural silver L Rose gold L Chapter 3 Illustrated parts catalog

31 Display assembly components Item Component Spare part number (1) Display bezel: For use on computer models equipped with a FHD infrared camera L For use on computer models equipped with an HD non-infrared camera L (2) IR camera/microphone module L (3) HD camera/microphone module L (4) Display panel: Display assembly components 23

32 Item Component Spare part number FHD, anti glare, UWVA L FHD, BrightView, UWVA L HD, anti glare, SVA L HD, BrightView, SVA L (5) Hinge covers Rose gold L Natural silver L (6) Hinges (include left and right display hinges) L (7) Wireless antennas L Display panel cable (includes the camera/microphone module cable) (8) HD camera L (9) IR camera L (10) Display back cover (includes left and right wireless antenna cables and transceivers and rubber padding and shielding): Ceramic white L Mineral silver L Pale gold L Tranquil pink L Sapphire blue L Velvet burgundy L Display adhesive (secures display panel to display back cover; not illustrated) L Display panel conductive tape (not illustrated) L Chapter 3 Illustrated parts catalog

33 Mass storage devices Item Component Spare part number (1) Solid-state drives (M.2) 512-GB, PCIe, NVMe L GB, SATA-3, TLC L GB, PCIe, NVMe L GB, SATA-3, TLC L Optane memory module, PCIe, 16-GB L (2) Hard drives (do not include hard drive cable or brackets) 1-TB, 5400-rpm, SATA, 7.0 mm GB, 5400-rpm, SATA, 7.0 mm (3) Hard drive brackets L (4) Hard drive cable L External USB optical drive (not illustrated) Mass storage devices 25

34 Cables Item Component Spare part number (1) Display/HD camera cable L (2) USB board cable L (3) Card reader board cable L (4) Display/IR camera cable L (5) TouchPad cable L (6) Hard drive cable L Chapter 3 Illustrated parts catalog

35 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-pfc, RC, 4.5-mm, for use in Argentina) W AC adapter (non-pfc, S-3P, 4.5-mm) W AC adapter (non-pfc, RC, EM, 4.5-mm) W HP Smart AC adapter (non-pfc, RC, 4.5-mm) W HP Smart AC adapter (non-pfc, 4.5-mm, for use in Argentina) HP HDMI-to-VGA adapter USB-C to USB-A adapter Power cord (C5 connector, 1.0 m): For use in Argentina L For use in Australia L For use in Brazil L For use in Denmark L For use in Europe L For use in India L For use in Israel L For use in Italy L For use in North America L For use in the People s Republic of China L For use in South Africa L For use in Switzerland L For use in Taiwan L For use in Thailand L For use in the United Kingdom L External USB optical drive (not illustrated) Rubber Foot Kit for use in natural silver models (includes bottom cover rear feet) L Rubber Foot Kit for use in rose gold models (includes bottom cover rear feet) L Screw Kit L Miscellaneous parts 27

36 28 Chapter 3 Illustrated parts catalog

37 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver Magnetic screwdriver Phillips P0 and P1 screwdrivers Service considerations Plastic parts The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Tools required 29

38 Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE. Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V. 30 Chapter 4 Removal and replacement procedures preliminary requirements

39 Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a component or assembly. Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screwdrivers, and vacuums. When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment. Grounding guidelines 31

40 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap. When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin. The following grounding equipment is recommended to prevent electrostatic damage: Antistatic tape Antistatic smocks, aprons, and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static-dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material-handling packages Nonconductive plastic bags, tubes, or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats. Material Use Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V 32 Chapter 4 Removal and replacement procedures preliminary requirements

41 5 Removal and replacement procedures for Authorized Service Provider parts This chapter provides removal and replacement procedures for Authorized Service Provider only parts. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. CAUTION: Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty. Component replacement procedures Bottom cover NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 18 for details. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to select your country or region, and then follow the on-screen instructions. There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement. Description Spare part number Bottom cover L Rose gold L Before removing the bottom cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. Remove the bottom cover: 1. Remove the two rubber feet (1). The rubber feet are available using spare part number L for natural silver models and L for rose gold models. 2. Remove the two Phillips M screws (P1 driver) under the rubber feet. Component replacement procedures 33

42 3. Remove the three Phillips M screws (P0 driver) along the front edge on the bottom cover 4. Starting under the hinges, use a thin plastic tool (1) to pry the bottom cover off the computer (2). 5. Remove the bottom cover (3). Reverse this procedure to install the bottom cover. 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

43 Battery Description Spare part number 3-cell, 41-WHr, 3.6-AHr, Li-ion battery L Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the bottom cover (see Bottom cover on page 33). Remove the battery: 1. Remove the five Phillips M screws (1) that secure the battery to the computer. 2. Remove the battery from the computer (2). Reverse this procedure to install the battery. Component replacement procedures 35

44 Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the bottom cover (see Bottom cover on page 33). 5. Remove the battery (see Battery on page 35). Remove the display assembly: 1. Disconnect the display cable from the system board ZIF connector (1). 2. Release the display panel from the retention clips (2) and routing channel built into the left speaker. 3. Disconnect the WLAN antenna cables (3) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal. 4. Release the WLAN antenna cables from the retention clips (4) and routing channel built into the computer and the right speaker. 5. Remove the four Phillips M screws (1) that secure the display assembly to the computer. 6. Rotate the display downward to separate it from the hinges (2). 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

45 7. Separate the display from the computer (3). 8. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Release the top edge of the display bezel (1) from the display assembly. b. Release the left and right edges of the display bezel (2) from the display assembly. c. Release the bottom edge of the display bezel (3) from the display assembly. d. Remove the display bezel (4) from the display assembly. The display bezel is available using the following spare part numbers: L FHD infrared camera L HD non-infrared camera Component replacement procedures 37

46 9. If it is necessary to replace the camera/microphone module: a. Disconnect the cable (1) from the camera/microphone module. NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD cameras. 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

47 b. Detach the camera/microphone module (2) from the display back cover. (The module is attached with double-sided adhesive.) The camera/microphone module is available using spare part numbers L for FHD infrared camera/microphone modules and L for HD non-infrared camera/microphone modules. Models with an HD camera Models with an IR camera 10. If it is necessary to replace the display panel: Component replacement procedures 39

48 a. The panel is secured to the display enclosure with long strips of tape. Use a tweezer to grasp the tape just above each hinge (1). b. Pull the tape out from behind the panel (2). NOTE: You have to pull on the tape multiple times before it is completely removed. Display adhesive is available using spare part number L c. Swing the top edge of the display panel (1) forward until the panel rests upside down on the keyboard. d. Release the adhesive support strip (2) that secures the display panel cable connector to the display panel. e. Press the release lever on the side of the connector (3). f. Disconnect the display panel cable (4) from the display panel. 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

49 g. Remove display panel (5) from the display enclosure. Display panel conductive tape is available using spare part number L h. Remove the display panel. The display panel is available using the following spare part numbers: L FHD, anti glare, UWVA L FHD, BrightView, UWVA L HD, anti glare,sva L HD, BrightView, SVA Component replacement procedures 41

50 11. If it is necessary to replace the hinge covers, pull up on the side of the hinge covers to remove them. Hinge covers are available using spare part number L for rose gold models and L for natural silver models. 12. If it is necessary to replace the display hinges: a. Remove the six Phillips M screws (1) from the bottom of the hinges. b. Remove the two Phillips M broad head screws (2) from the top of the hinges. 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

51 c. Remove the display hinges (3). The display hinges are available using spare part number L If it is necessary to replace the display panel cable: a. Disconnect the cable from the camera module (1). NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD cameras. b. Release the cable from the retention clips (2) and routing channel built into the bottom edge of the display enclosure. c. Remove the display panel cable (3). The display panel cable is available using the following spare part numbers: L HD non-infrared camera L FHD infrared camera Models with an HD camera Component replacement procedures 43

52 Models with an IR camera 14. If it is necessary to replace the wireless antenna cables and transceivers: a. Detach the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the enclosure with double-sided adhesive.) b. Release the wireless antenna cables from the retention clips and routing channels built into the sides of the display enclosure (2). 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

53 c. Remove the antennas from the display enclosure (3). The wireless antenna cables and transceivers are available using spare part number L When reassembling the display, make sure the display cable routes through the right hinge (1) and the antenna cables route through the left hinge (2). Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 45

54 Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard drive bracket is available using spare part number L The hard drive cable is available using spare part number L Description Spare part number 1-TB, 5400-rpm, SATA, 7.0 mm GB, 5400-rpm, SATA, 7.0 mm Before removing the hard drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the bottom cover (see Bottom cover on page 33). 5. Remove the battery (see Battery on page 35). Remove the hard drive: 1. Disconnect the hard drive cable from the ZIF connector on the system board (1). 2. Remove the two Phillips M screws (2) that secure the hard drive to the computer. 3. Rotate the inside of the hard drive upward (3), and then lift the hard drive out of the computer (4). 4. If it is necessary to disassemble the hard drive: 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

55 a. Pull the rubber bracket away from hard drive (1). b. Remove the two Phillips M screws (2) from the metal bracket. c. Remove the metal bracket (3). d. Disconnect the connector from the rear of the drive (4). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 47

56 WLAN module Description Spare part number Intel Dual Band Wireless-AC AC 2 2 WiFi + Bluetooth 4.2 Combo Adapter (non-vpro) Intel Dual Band Wireless-AC AC 1 1 WiFi + Bluetooth 4.2 Combo Adapter (non-vpro) Realtek RTL8723DE bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter L Realtek RTL8822BE ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) Realtek RTL8821CE ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L Intel Wireless 9461 AC 1x1 MU-MIMO +Bluetooth 5.0 M.2 non-vpro MIPI+BRI WW with 1 Antenna L Intel Wireless 9560 AC 2x2 MU-MIMO +Bluetooth 5.0 M.2 non-vpro MIPI+BRI WW with 2 Antennas L CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 33). 5. Remove the battery (see Battery on page 35). Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal. 2. Remove the Phillips M screw (2) that secures the WLAN module to the computer. (The WLAN module tilts up.) 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

57 3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: The WLAN module is designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Component replacement procedures 49

58 Solid-state drive Description Spare part number 512-GB, PCIe, NVMe L GB, SATA-3, TLC L GB, PCIe, NVMe L GB, SATA-3, TLC L Solid-state drive carrier L Solid-state drive board L Solid-state drive cable L IMPORTANT: An M.2 solid-state drive is installed into the M.2 connector that is used by an Optane memory module. You cannot install both a solid-state drive and an Optane memory module in the computer at the same time. Before removing the solid-state drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the bottom cover (see Bottom cover on page 33). 5. Remove the battery (see Battery on page 35). Remove the solid-state drive: 1. Remove the Phillips M screw (1) that secures the drive to the carrier. 2. Remove the drive (2) by pulling it away from the connector. Reverse this procedure to reassemble and install the solid-state drive. 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

59 Optane memory module (select products only) IMPORTANT: The Optane memory module is installed into the M.2 connector that is used by M.2 solid-state drives. You cannot install both an Optane memory module and a solid-state drive in the computer. Description Spare part number Optane memory module, 16 GB L Before removing the Optane memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the bottom cover (see Bottom cover on page 33). 5. Remove the battery (see Battery on page 35). Remove the Optane memory module: Remove the Phillips M screw (1), and then pull the solid-state drive module from the socket (2). Reverse this procedure to install the Optane memory module. Component replacement procedures 51

60 Memory module Description Spare part number 16-MB, DDR4-2400, 1.2-V MB, DDR4-2400, 1.2-V MB, DDR4-2400, 1.2-V Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to 2. Click Support, and then click Software & Drivers. 3. Personal Computing 4. In the Enter your HP product name, product number or serial number box, type the computer model information, and then click Find. 5. (If necessary) Click the link for the computer model. 6. Click the BIOS link. 7. Click the Download button, and then follow the on-screen instructions. Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 33). 5. Remove the battery (see Battery on page 35). Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.) 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

61 2. Remove the memory module (2) by pulling the module away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. NOTE: Memory modules are designed with a notch to prevent incorrect insertion. IMPORTANT: To protect a memory module after removal, place it in an electrostatic-safe container. Reverse this procedure to install a memory module. Component replacement procedures 53

62 Card reader board Description Spare part number Card reader board L Card reader board cable L Before removing the card reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the bottom cover (see Bottom cover on page 33). 5. Remove the battery (see Battery on page 35). Remove the card reader board: 1. Disconnect the cable from the ZIF connector on the system board (1). 2. Release the silver tab securing the card reader board (2). 3. Remove the Phillips M screw (P0 driver) (3) that secures the board to the computer. 4. Remove the board from the computer (4). Reverse this procedure to install the card reader board. 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

63 TouchPad Description Spare part number TouchPad, natural silver L TouchPad, rose gold L TouchPad cable L Before removing the TouchPad, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the bottom cover (see Bottom cover on page 33). 5. Remove the battery (see Battery on page 35). Remove the TouchPad: 1. Remove the three Phillips M screws (1) that secure the TouchPad bracket to the computer. 2. Remove the bracket (2). 3. Disconnect the cable from the ZIF connector on the TouchPad (1). 4. Lift the keyboard cable to provide access to the screws(2). 5. Lift the clear plastic covering the top of the screws (3). 6. Remove the three Phillips M broad head screws (4) that secure the TouchPad to the computer. Component replacement procedures 55

64 7. Remove the TouchPad from the computer (5). Reverse this procedure to install the TouchPad. 56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

65 Lock bracket Description Spare part number Lock bracket L Before removing the lock bracket, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 33). 5. Remove the battery (see Battery on page 35). Remove the lock bracket: 1. Remove the two Phillips M screws (1) that secure the lock bracket to the computer. 2. Remove the lock bracket from the computer (2). Reverse this procedure to install the lock bracket. Component replacement procedures 57

66 USB/audio board Description Spare part number USB/audio board L USB/audio board cable L Before removing the USB/audio board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 33). 5. Remove the battery (see Battery on page 35). Remove the USB/audio board: 1. Disconnect the cable from the ZIF connector on the USB/audio board (1). 2. Remove the three Phillips M screws (2) that secure the board to the computer. 3. Remove the board from the computer (3). Reverse this procedure to install the USB/audio board. 58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

67 Fingerprint reader assembly Description Spare part number Fingerprint reader assembly, natural silver (includes bracket) L Fingerprint reader assembly, rose gold (includes bracket) L Before removing the fingerprint reader assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 33). 5. Remove the battery (see Battery on page 35). Remove the fingerprint reader assembly: 1. Lift the plastic bracket out of the computer (1). 2. Disconnect the cable from the system board ZIF connector (2). 3. Remove the fingerprint reader module and cable from the computer (3). Reverse this procedure to install the fingerprint reader assembly. Component replacement procedures 59

68 Fan Description Spare part number Fan for use only on computer models equipped with a graphics subsystem with discrete memory L Fan for use only on computer models equipped with a graphics subsystem with UMA memory L Before removing the fan, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the bottom cover (see Bottom cover on page 33). 5. Remove the battery (see Battery on page 35). Remove the fan: Discrete graphics models: 1. Disconnect the fan cable (1) from the system board. 2. Remove the six Phillips M screws (2) that secure the fans to the computer. 3. Remove the fans from the computer (3). UMA graphics models: 1. Disconnect the fan cable (1) from the system board. 2. Remove the three Phillips M screws (2) that secure the fan to the computer. 60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

69 3. Remove the fan from the computer (3). Reverse these procedures to install the fan. Component replacement procedures 61

70 Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory L Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory and 7th generation Intel Core processors Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory and 8th generation Intel Core processors L L Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 33). 5. Remove the battery (see Battery on page 35). Remove the heat sink: 1. Discrete graphics: In the order indicated on the heat sink, remove the six Phillips M screws (1) that secure the heat sink to the system board. 2. Remove the heat sink (2). 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

71 3. UMA graphics: In the order indicated on the heat sink, remove the four Phillips M screws (1) that secure the heat sink to the system board. 4. Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Discrete graphics: Thermal pads and thermal paste are used on the system board components (1), (3) and the heat sink (2), (4). Component replacement procedures 63

72 UMA graphics: Thermal paste is used on the processor (1) and the heat sink (2). Reverse this procedure to install the heat sink. 64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

73 System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number System board or use in models with discrete graphics equipped with the following processors: Intel Core i7-8550u processor with an MX130 graphics card with 2 GB of discrete graphics memory Intel Core i7-8550u processor with an MX150 graphics card and 4 GB of discrete graphics memory Intel Core i7-8550u processor with an MX150 graphics card and 2 GB of discrete graphics memory on models with a fingerprint reader Intel Core i5-8250u processor with an MX130 graphics card and 4 GB of discrete graphics memory Intel Core i5-8250u processor with an MX130 graphics card and 2 GB of discrete graphics memory Intel Core i5-8250u processor with an MX130 graphics card, 2 GB of discrete graphics memor,y and a fingerprint reader Intel Core i5-8250u processor with an MX150 graphics card, 2 GB of discrete graphics memory, and a fingerprint reader Intel Core i7-7500u processor with an MX130 graphics card and 2 GB of discrete graphics memory Intel Core i7-8565u processor with an MX150 graphics card, 2 GB of discrete graphics memory, and a fingerprint reader Intel Core i5-8265u processor with an MX130 graphics card and 2 GB of discrete graphics memory Intel Core i5-8265u processor with an MX150 graphics card, 2 GB or discrete graphics memory, and a fingerprint reader L18497-xx1 L18499-xx1 L18496-xx1 L18498-xx1 L18492-xx1 L18494-xx1 L18495-xx1 L18493-xx1 L36234-xx1 L36235-xx1 L36236-xx1 System board for use in models with UMA graphics equipped with the following processors: Intel Core i7-8550u processor Intel Core i5-8250u processor Intel Core i3-8130u processor Intel Pentium 4415U processor Intel Core i u processor Intel Core i5-8265u processor L18501-xx1 L18500-xx1 L18503-xx1 L18502-xx1 L36237-xx1 L36238-xx1 Before removing the system board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Bottom cover (see Bottom cover on page 33) b. Battery (see Battery on page 35) Component replacement procedures 65

74 c. Hard drive (see Hard drive on page 46) d. Fan (see Fan on page 60) When replacing the system board, be sure to remove the following components from the defective system board and install them on the replacement system board: WLAN module (see WLAN module on page 48) Solid-state drive (see Solid-state drive on page 50) or Optane memory module (see Optane memory module (select products only) on page 51) Memory modules (see Memory module on page 52) Heat sink (see Heat sink on page 62) Remove the system board: 1. Disconnect the following cables: (1) Fingerprint reader cable (2) Power connector cable (3) Display cable (4) Hard drive cable (5) Backlight cable (6) Keyboard cable (7) Speaker cable (8) USB board cable (9) Card reader cable (10) TouchPad cable 2. Remove the five Phillips M screws (1) that secure the system board to the computer. 3. Remove the two Phillips M screws (2) that secure the system board to the computer. 66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

75 4. Lift the system board out of the computer (3). Reverse this procedure to install the system board. Component replacement procedures 67

76 Speakers Description Spare part number Speakers (include cables) L Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Bottom cover (see Bottom cover on page 33) b. Battery (see Battery on page 35) c. Hard drive (see Hard drive on page 46) d. Fan (see Fan on page 60) e. System board (see System board on page 65) Remove the speakers: 1. Lift the speakers (1). 2. Release the cable from the retention clips and routing channel built into the computer (2). Reverse this procedure to install the speakers. 68 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

77 Power connector cable Description Spare part number Power connector cable L Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Bottom cover (see Bottom cover on page 33) b. Battery (see Battery on page 35) c. Hard drive (see Hard drive on page 46) d. Fan (see Fan on page 60) e. System board (see System board on page 65) Remove the power connector cable: 1. If necessary, rotate the left display hinge upward. 2. Disconnect the power connector cable from the system board (1). 3. Remove the cable from the computer (2). Reverse this procedure to install the power connector cable. Component replacement procedures 69