OMEN by HP Laptop PC. Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Transcription

1 OMEN by HP Laptop PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

2 Copyright 2016 HP Development Company, L.P. NVIDIA and GeForce are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to for details. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: May 2016 Document Part Number:

3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC ). iii

4 iv Safety warning notice

5 Processor information IMPORTANT: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft s support, please see Microsoft s Support Lifecycle FAQ at v

6 vi Processor information

7 Table of contents 1 Product description External component identification... 5 Right side... 5 Left side... 6 Display... 7 Top... 8 TouchPad... 8 Lights... 9 Button and speakers Keys Using the action keys Bottom Rear Labels Illustrated parts catalog Computer major components Display assembly subcomponents Miscellaneous parts Removal and replacement procedures preliminary requirements Tools required Service considerations Plastic parts Cables and connectors Drive handling Grounding guidelines Electrostatic discharge damage Packaging and transporting guidelines Workstation guidelines Equipment guidelines Removal and replacement procedures for authorized service provider parts Component replacement procedures Base enclosure vii

8 Display assembly Hard drive SSD (M.2) Memory WLAN module Battery USB board Power button board Fan Heat sink for discrete graphics memory Heat sink for CPU and graphics Speakers System board RTC battery Power connector TouchPad Display panel Camera Using Setup Utility (BIOS) Starting Setup Utility (BIOS) Updating Setup Utility (BIOS) Determining the BIOS version Downloading a BIOS update Using HP PC Hardware Diagnostics (UEFI) Downloading HP PC Hardware Diagnostics (UEFI) to a USB device Backing up, restoring, and recovering Creating recovery media and backups Creating HP Recovery media (select products only) Using Windows tools Restore and recovery Recovering using HP Recovery Manager What you need to know before you get started Using the HP Recovery partition (select products only) Using HP Recovery media to recover Changing the computer boot order Removing the HP Recovery partition (select products only) viii

9 9 Specifications Computer specifications cm (15.6 in) display specifications Hard drive specifications Power cord set requirements Requirements for all countries Requirements for specific countries and regions Recycling Index ix

10 x

11 1 Product description Category Product Name Processors Description OMEN by HP Laptop PC 6th generation Intel Core i7 Processor Intel Core i HQ (2.6GHz, turbo up to 3.5 GHz), 2133 MHz/6 MB L3, Quad, TDP 45W, ctdp 35 W 6th generation Intel Core i5 Processor Intel Core i HQ (2.3 GHz, turbo up to 3.2 GHz), 2133 MHz/6 MB L3, Quad, TDP 45W, ctdp 35 W 6th generation Intel Core i3 Processor Intel Core i3-6100h (2.7 GHz, turbo up to 2.7 GHz), 2133 MHz/3 MB L3, Dual, TDP 35 W Chipset Graphics Intel HM170 Internal graphics: Intel HD Graphics 530 Hybrid graphics: NVIDIA N16 P-GT (GeForce GTX 950 M) with up to 2048 MB of dedicated video memory (128 Mx32 GDDR5 x 4 PCs) NVIDIA N16 P-GX (GeForce GTX 960 M) with up to 2048 MB of dedicated video memory (128 Mx32 GDDR5 x 4 PCs) (not available to Core-i3) NVIDIA N16 P-GX (GeForce GTX 960 M) with up to 4096 MB of dedicated video memory (256 Mx32 GDDR5 x 4 PCs) (not available to Core-i3) NVIDIA N16 E-GR (GeForce GTX 965M) with up to 4096 MB of dedicated video memory (256 Mx32 GDDR5 x 4 PCs) (not available to Core-i3) Support HD Decode, DX12, and HDMI Support Optimus Support GPS (GPU Performance Scaling) Panel 16:9 Ultra Wide Aspect Ratio 15.6" FHD WLED AntiGlare (1920x1080) slim-flat (3.2 mm) UWVA, edp, 220 nits 15.6" FHD WLED AntiGlare (1920x1080) slim-flat (3.2 mm) UWVA, edp, 250 nits, bridged to 220 nits FHD panel 15.6" UHD Pentile WLED AntiGlare (3840x2160) uslim-flat (2.6 mm) UWVA, edp+psr, 300 nits Memory Two SODIMM slots - customer non-accessible/non-upgradeable DDR Dual Channel Support (DDR bridge to DDR4-2133) Supports up to 16 GB max system memory 4096 MB (4096 MB x 1) 6144 MB (2048 MB x MB x 1), no support for 32-bit OS 8192 MB (4096 MB x 2), no support for 32-bit OS 8192 MB (8192 MB x 1), no support for 32-bit OS 1

12 Category Description MB (8192 MB MB), no support for 32-bit OS and Win7 Home Basic MB (8192 MB x 2), no support for 32-bit OS and Win7 Home Basic Hard drive Supports all 7 mm/9.5 mm, SATA 2.5" HDDs Accelerometer / HDD protection support Single HDD configurations 1 TB (7200) 9.5 mm 2 TB (5400) 9.5 mm PCIe NVMe TLC M.2 SSD 256 GB 512 GB HDD+SSD configurations 1 TB (7200) 9.5 mm HDD GB PCIe NVMe TLC M.2 SSD 1 TB (7200) 9.5 mm HDD GB M.2 SATA-3 SSD (Value) 2 TB (5400) 9.5 mm HDD GB M.2 SATA-3 SSD (Value) Optical drive (External USB) Camera and Microphone 9.5 mm tray load - SATA - External USB ODD (Aluminum material) DVD+/-RW Double-Layer SuperMulti HP TrueVision HD: HP Wide Vision HD Camera - indicator LED, USB 2.0, BSI sensor, f2.0, 88 WFOV 720p by 30 frames per second Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression Intel RealSense 3D Camera: Intel RealSense 3D camera - indicator LED, USB 3.0, 85 WFOV 1080p by 30 frames per second, 4x depth resolution Support Windows Hello Dual array Digital Microphones with appropriate software Enable HP Noise Cancellation Support HP Audio Boost Audio Bang and Olufsen Dual Speakers Ethernet Wireless Integrated 10/100/1000 NIC Integrated Wireless options with dual antennas (M.2/PCIe): Intel Dual Band Wireless-AC ac 2x2 WiFi + BT 4.2 Combo Adapter (non vpro) Intel WiDi support Compatible with Miracast-certified devices External media cards HP Multi-Format Digital Media Card Reader Support SD/SDHC/SDXC 2 Chapter 1 Product description

13 Category Description Push-Push Insertion/Removal Internal card expansion Ports One M.2 slot for WLAN One M.2 slot for SSD Hot Plug / Unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust panel resolution to fit embedded panel and external monitor connected) Headphone / Microphone Combo Jack HDMI v2.0 supporting: up to 60Hz Connect HDMI 2.0 to dgpu USB 2.0 Ports on Unit: 1 (left side) USB 3.0 Ports on Unit: 2 (1 on the left side ; 1 on the right side) RJ-45 / Ethernet AC Smart Pin adapter plug Keyboard/pointing devices Full Size Backlit 3 Coat paint island-style keyboard with numeric key pad Dragon Red TouchPad Requirements: Clickpad with image sensor Multitouch gestures enabled Support Modern Trackpad Gestures Taps enabled as default Power requirements Batteries: 3 cell prismatic battery Whr (5360 mah) Battery life enhancement Supports battery fast charge; when the battery charge remaining is between zero and 90%, the battery will charge to 90% of full capacity in no more than 90 minutes AC Adapters: 120 W 1 M length power cord Mechanical Requirements Chassis Buttons Power LED indicators Security TPM 2.0 Kensington Security Lock Operating system Preinstalled: Windows 10 Windows 10 Pro For Developed Market (ML): 3

14 Category Description Windows 10 Home ML Windows 10 Home High End ML For Emerging Market (EM/SL): Windows 10 Home EM/SL Windows 10 Home High End EM/SL/China CPPP Windows 10 Home China Language Edition SEAP Windows 10 Home Single Language Edition SEAP Windows 10 Home High End Serviceability End user replaceable parts: AC adapter 4 Chapter 1 Product description

15 2 External component identification Right side Description (1) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with connectors facing the computer. 2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. To remove a card: Press in on the card, and then remove it from the memory card reader. (2) Drive light (select products only) Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive (select products only). (3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (4) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High Definition Multimedia Interface (HDMI) device. (5) RJ-45 (network) jack/status lights Connects a network cable. White: The network is connected. (6) Power connector Connects an AC adapter. Amber: Activity is occurring on the network. (7) AC adapter and battery light White: The AC adapter is connected and the battery is fully charged. Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. Right side 5

16 Description Amber: The AC adapter is connected and the battery is charging. Off: The battery is not charging. Left side Description (1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (4) Audio-out (headphone)/audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. 6 Chapter 2 External component identification

17 Display Component Description (1) Internal microphones Record sound. (2) Camera light On: The camera is in use. (3) Camera Allows you to video chat, record video, or record still images. Some also provide HD (high-definition) or 3D capability, apps for gaming, or facial recognition software like Windows Hello. To use your camera: Type camera in the taskbar search box, and then select Camera. On select products, type Intel RealSense in the taskbar search box to explore additional features, demos, and apps. (4) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display 7

18 Top TouchPad Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. 8 Chapter 2 External component identification

19 Lights Component Description (1) Power light On: The computer is on. Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (3) Mute light Amber: Computer sound is off. Off: Computer sound is on. Top 9

20 Button and speakers Component Description (1) Power button When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. Type power in the taskbar search box, and then select Power and sleep settings. or (2) Speakers Produce sound. Right-click the Start button, and then select Power Options. 10 Chapter 2 External component identification

21 Keys NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key, action keys, or the spacebar. (3) Windows key Opens the Start menu. NOTE: menu. Pressing the Windows key again will close the Start (4) num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad. (5) Integrated numeric keypad When num lock is on, the keypad can be used like an external numeric keypad. Using the action keys An action key performs an assigned function. The icon on each action key illustrates the function for that key. To use an action key, press and hold the key. Icon Description Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. Top 11

22 Icon Description Turns the keyboard backlight off or on. NOTE: To conserve battery power, turn off this feature. Mutes or restores speaker sound. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD. Turns the airplane mode and wireless feature on or off. NOTE: NOTE: The airplane mode key is also referred to as the wireless button. A wireless network must be set up before a wireless connection is possible. 12 Chapter 2 External component identification

23 Bottom Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom 13

24 Rear Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. Service label Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component (1) Serial number (2) Product number (3) Warranty period (4) Model number (select products only) 14 Chapter 2 External component identification

25 Component (1) Model name (select products only) (2) Product number (3) Serial number (4) Warranty period Regulatory label(s) Provide(s) regulatory information about the computer. Wireless certification label(s) Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels 15

26 3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 14 for details. 16 Chapter 3 Illustrated parts catalog

27 Item Component Spare part number (1) Display panel (see Display assembly on page 29) (2) Top cover with TouchPad and keyboard (see TouchPad on page 56 for a detailed list of country codes) (3) TouchPad board TouchPad cable (4) Speaker Kit (5) USB board cable (6) RTC battery Computer major components 17

28 Item Component Spare part number (7) Power connector (includes cable) (8) Power button board Power button board cable (9) Solid-state drive Generic SSD 128 GB 2280 M2 SATA-3 Value TL Generic SSD 256 GB 2280 M2 PCIe 3x4SS NVMeTLC TL Generic SSD 512 GB 2280 M2PCIe 3x4SS NVMeTLC TL (10) System board (see System board on page 51) (11) Memory 4 GB 2133 MHz 1.2v DDR4 shared GB 2133 MHz 1.2v DDR4 shared GB 2133 MHz 1.2v DDR4 shared (12) WLAN module, Intel Dual Band Wireless-AC (13) Heat sink for products with discrete graphics (14) Heat sink for CPU and graphics (15) USB board (16) Hard drive 1 TB 7200 RPM SATA RAW 9.5mm TB 5400 RPM SATA RAW 9.5 mm Hard drive cable (17) Hard drive brackets not spared (18) Battery cable (19) Fan (20) Battery (21) Base enclosure, in Twinkle Black finish Chapter 3 Illustrated parts catalog

29 Display assembly subcomponents Item Component Spare part number (1) Bezel For products with an HD camera For products with a 3D camera (2) Camera Intel RealSense 3D camera 1p NM U3 1080p HP Wide Vision HD camera 1p DM U2 Mjpeg 720p VDH SF HD D camera cable (3) Raw panel 15.6" generic panel, FHD AG UWVA 220 edp, Slim KR Display assembly subcomponents 19

30 Item Component Spare part number 15.6" generic panel, UHD AG UWVA300 edpu Slim PSRKR (4) Hinge assembly (5) Hinge cap assembly (6) WLAN antenna (7) Display cable Full high-definition display cable for products with an HD camera Full high-definition display cable for products with a 3D camera High-definition display cable for products with an HD camera High-definition display cable for products with a 3D camera (8) Back cover In Shadow Mesh finish, with antenna for products with an HD camera In Shadow Mesh finish, with antenna, for products with a 3D camera Miscellaneous parts Component Spare part number AC adapter120 W adapter PFC S-3P SLIM 4.5 MM HP HDMI to VGA adapter Microphone board HP USB External DVD/RW Drive Power cord For use in Australia For use in Denmark For use in Europe For use in India For use in Israel For use in Italy For use in Japan For use in Korea For use in North America For use in the People s Republic of China For use in South Africa For use in Switzerland For use in Taiwan Chapter 3 Illustrated parts catalog

31 Component Spare part number For use in Thailand For use in the United Kingdom Screw Kit Miscellaneous parts 21

32 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver Magnetic screwdriver Phillips P0 and P1 screwdrivers Service considerations Plastic parts The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic 22 Chapter 4 Removal and replacement procedures preliminary requirements

33 Cables and connectors Drive handling CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive or an optical drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE. Service considerations 23

34 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from plastic foam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V 24 Chapter 4 Removal and replacement procedures preliminary requirements

35 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a component or assembly. Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screwdrivers, and vacuums. When fixtures must directly contact dissipative surfaces, use fixtures made only of static safe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and plastic foam. Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment. Grounding guidelines 25

36 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap. When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive equipment must be worn in contact with the skin. The following grounding equipment is recommended to prevent electrostatic damage: Antistatic tape Antistatic smocks, aprons, and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static-dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material-handling packages Nonconductive plastic bags, tubes, or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats. Material Use Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V 26 Chapter 4 Removal and replacement procedures preliminary requirements

37 5 Removal and replacement procedures for authorized service provider parts CAUTION: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 14 for details. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to select your country or region, and then follow the on-screen instructions. There are as many as 61 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter. Make special note of each screw size and location during removal and replacement. Base enclosure Description Spare part number Base enclosure, in Twinkle Black Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Remove the base enclosure: 1. Position the computer upside down on a flat surface. Component replacement procedures 27

38 2. Remove the rubber strip (1), and then remove 10 Phillips 2x5 screws (2) and (3). 3. Slide a nylon flake tool around the edge of the base enclosure to loosen it (1), taking care not to damage the internal clips, and then remove the base enclosure (2). 28 Chapter 5 Removal and replacement procedures for authorized service provider parts

39 Display assembly IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the display assembly, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure. Remove the display assembly: 1. Remove 3 Phillips 2.5x6.0 screws from the left hinge and 3 Phillips screws 2.5x6.0 from the right hinge bracket (1), and then lift the hinge brackets to remove them (2). Component replacement procedures 29

40 2. Disconnect the WLAN antenna cable (1), and remove the tape holding it in place (2), disconnect the display cable (3), and then release the cable from the routing channels (4). 3. Rotate the display assembly (1), and then remove the display assembly from the base enclosure (2). NOTE: For display panel and display component removal procedures, see Display panel on page 59. For camera removal procedures, see Camera on page 64. Reverse this procedure to install the display assembly. 30 Chapter 5 Removal and replacement procedures for authorized service provider parts

41 Hard drive Description Spare part number Hard drive 1 TB 7200 RPM SATA RAW 9.5mm TB 5400 RPM SATA RAW 9.5 mm Hard drive cable IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the hard drive, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27), and then remove the following components: Display assembly (see Display assembly on page 29). Remove the hard drive: Disconnect the hard drive cable (1), slide the hard drive horizontally (2), loosen the side brackets (3), and then lift the hard drive (4) to remove it (5). Reverse this procedure to install the hard drive. Component replacement procedures 31

42 If it is necessary to disassemble the hard drive, follow these steps: Remove the hard drive connector (1), and then remove the side brackets (2). Reverse this procedure to reassemble the hard drive. 32 Chapter 5 Removal and replacement procedures for authorized service provider parts

43 SSD (M.2) Description Spare part number Generic SSD 128 GB 2280 M2 SATA-3 Value TL Generic SSD 256 GB 2280 M2 PCIe 3x4SS NVMeTLC TL Generic SSD 512 GB 2280 M2PCIe3x4SS NVMeTLC TL Before removing the SSD, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Display assembly (see Display assembly on page 29). b. Hard drive (see Hard drive on page 31). Remove the SSD: 1. Remove the Phillips M2.0 x 2.5 screw (1) that secures the SSD to the system board. 2. Remove the SSD (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the SSD. Component replacement procedures 33

44 Memory Description Spare part number Memory 4 GB 2133 MHz 1.2v DDR4 shared GB 2133 MHz 1.2v DDR4 shared GB 2133 MHz 1.2v DDR4 shared IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the memory, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27), and then remove the following components: a. Display assembly (see Display assembly on page 29). b. Hard drive (see Hard drive on page 31). c. SSD (see SSD (M.2) on page 33). If you are replacing a memory module, remove the existing memory module: 1. Lift the clear film covering the memory module. 2. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. 34 Chapter 5 Removal and replacement procedures for authorized service provider parts

45 3. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. Reverse this procedure to install a memory module. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. Component replacement procedures 35

46 WLAN module Description Spare part number WLAN module, Intel Dual Band Wireless-AC IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the WLAN module, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27), and then remove the following components: a. Display assembly (see Display assembly on page 29). b. Hard drive (see Hard drive on page 31). c. SSD (see SSD (M.2) on page 33). d. Memory (see Memory on page 34). Remove the WLAN module: 1. Carefully disconnect 2 antenna cables (1). 2. Remove 1 Phillips 2.0x2.5 screw (2), and then remove the WLAN module (3). 36 Chapter 5 Removal and replacement procedures for authorized service provider parts

47 Battery Reverse this procedure to install the WLAN module. Description Spare part number Battery 3C 61WH 5.37Ah LI TE03061XL-PR Battery cable Remove the battery: WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before removing the battery. Before removing the battery, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27), and then remove the following components: a. Display assembly (see Display assembly on page 29). b. Hard drive (see Hard drive on page 31). c. SSD (see SSD (M.2) on page 33). d. Memory (see Memory on page 34). e. WLAN module (see WLAN module on page 36). 1. Disconnect the battery cable from the system board (1), release the battery cable from the routing channels (2), and then lift the battery cable to remove it (3). Component replacement procedures 37

48 38 Chapter 5 Removal and replacement procedures for authorized service provider parts

49 2. Remove 4 Phillips 2x5 screws (1), lift the battery (2), and then slide the battery to remove it from the connector (3). To insert the battery, reverse the removal procedures. Component replacement procedures 39

50 USB board Description Spare part number USB board USB board cable IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the SD card reader board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27), and then remove the following components: a. Display assembly (see Display assembly on page 29). b. Hard drive (see Hard drive on page 31). c. SSD (see SSD (M.2) on page 33). d. Memory (see Memory on page 34). e. WLAN module (see WLAN module on page 36). f. Battery (see Battery on page 37). Remove the USB board: Disconnect the zero-insertion force (ZIF) connector (1), remove the USB board cable (2), disconnect 2 zero-insertion force (ZIF) connectors (3) and (4), remove 1 Phillips screw (5), and then lift the USB board to remove it (6). 40 Chapter 5 Removal and replacement procedures for authorized service provider parts

51 Reverse this procedure to install the USB board. Power button board Description Spare part number Power button board Power button board cable IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the power button board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27), and then remove the following components: a. Display assembly (see Display assembly on page 29). b. Hard drive (see Hard drive on page 31). c. SSD (see SSD (M.2) on page 33). d. Memory (see Memory on page 34). e. WLAN module (see WLAN module on page 36). Component replacement procedures 41

52 f. Battery (see Battery on page 37). g. USB (see USB board on page 40). Remove the power button board: Remove 1 Phillips screw (1), lift the power button board at an angle (2), and then remove it (3). Reverse this procedure to install the power button board. 42 Chapter 5 Removal and replacement procedures for authorized service provider parts

53 Fan Description Spare part number Fan IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the heat sink and the fan, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27), and then remove the following components: a. Display assembly (see Display assembly on page 29). b. Hard drive (see Hard drive on page 31). c. SSD (see SSD (M.2) on page 33). d. Memory (see Memory on page 34). e. WLAN module (see WLAN module on page 36). f. Battery (see Battery on page 37). g. USB (see USB board on page 40). h. Power button board (see Power button board on page 41). Remove the fan: Disconnect the fan cables (1), release the cables from the threading channels (2), remove 4 Phillips 2x5 screws from the fan (3), and then lift the fan assembly to remove it (4). Component replacement procedures 43

54 Reverse this procedure to install the fan. Heat sink for discrete graphics memory Description Spare part number Heat sink for discrete graphics memory Before removing the heat sink for discrete graphics memory, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the base enclosure (see Base enclosure on page 27), and then remove the following components: a. Display assembly (see Display assembly on page 29). b. Hard drive (see Hard drive on page 31). c. SSD (see SSD (M.2) on page 33). d. Memory (see Memory on page 34). e. WLAN module (see WLAN module on page 36). f. Battery (see Battery on page 37). g. USB (see USB board on page 40). 44 Chapter 5 Removal and replacement procedures for authorized service provider parts

55 h. Power button board (see Power button board on page 41). i. Fan (see Fan on page 43). Remove the heat sink for discrete graphics memory: 1. Remove the 6 Phillips M2.0 screws (1) and then carefully lift the heat sink (2) to remove it from the system board. Component replacement procedures 45

56 2. The following illustration shows the replacement thermal material locations. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the system board components (1), (3) and on the heat sink areas (2), (4) that service them. Reverse this procedure to install the heat sink for discrete graphics memory. Heat sink for CPU and graphics Description Spare part number Heat sink for CPU and graphics Before removing the heat sink for CPU and graphics, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the base enclosure (see Base enclosure on page 27), and then remove the following components: a. Display assembly (see Display assembly on page 29). b. Hard drive (see Hard drive on page 31). c. SSD (see SSD (M.2) on page 33). d. Memory (see Memory on page 34). 46 Chapter 5 Removal and replacement procedures for authorized service provider parts

57 e. WLAN module (see WLAN module on page 36). f. Battery (see Battery on page 37). g. USB (see USB board on page 40). h. Power button board (see Power button board on page 41). i. Fan (see Fan on page 43). j. Heat sink for discrete graphics (see Heat sink for discrete graphics memory on page 44). Remove the heat sink for CPU and graphics: 1. Remove the 2 Phillips screws (1) and then remove the heat sink (2) from the system board. Component replacement procedures 47

58 2. The following illustration shows the replacement thermal material locations. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the system board components (1) and on the heat sink areas (2) that service them. Reverse this procedure to install the heat sink for CPU and graphics. 48 Chapter 5 Removal and replacement procedures for authorized service provider parts

59 Speakers NOTE: The speaker spare part kit includes the cable. Description Spare part number Speaker Kit IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the speakers, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27), and then remove the following components: a. Display assembly (see Display assembly on page 29). b. Hard drive (see Hard drive on page 31). c. SSD (see SSD (M.2) on page 33). d. Memory (see Memory on page 34). e. WLAN module (see WLAN module on page 36). f. Battery (see Battery on page 37). g. USB (see USB board on page 40). h. Power button board (see Power button board on page 41). i. Fan (see Fan on page 43). j. Heat sink for discrete graphics (see Heat sink for discrete graphics memory on page 44). k. Heat sink for CPU and graphics (see Heat sink for CPU and graphics on page 46). Remove the speakers: 1. Disconnect the right speaker cable (1). Component replacement procedures 49

60 2. Lift the left speaker and the right speaker, and then remove them (2). Reverse this procedure to install the speakers. 50 Chapter 5 Removal and replacement procedures for authorized service provider parts

61 System board Description Spare part number System board Intel i7-6700hq system board with a Windows operating system Intel 2GB i5-6300hq system board with a Windows operating system Intel i3-6100h system board with a Windows operating system Intel i7-6700hq system board with a Windows operating system Intel i5-6300hq system board with a Windows operating system Intel i7-6700hq system board with a Windows operating system Intel i5-6300hq system board with a Windows operating system IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the system board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27), and then remove the following components: a. Display assembly (see Display assembly on page 29). b. Hard drive (see Hard drive on page 31). c. SSD (see SSD (M.2) on page 33). d. Memory (see Memory on page 34). e. WLAN module (see WLAN module on page 36). f. Battery (see Battery on page 37). g. USB (see USB board on page 40). h. Power button board (see Power button board on page 41). i. Fan (see Fan on page 43). j. Heat sink for discrete graphics (see Heat sink for discrete graphics memory on page 44). k. Heat sink for CPU and graphics (see Heat sink for CPU and graphics on page 46). Remove the system board: 1. Disconnect the following zero-insertion force (ZIF) connectors from the system board:. Wireless antenna cable (1) Speaker cable (2) Component replacement procedures 51

62 Keyboard cable (3) Display cable (4) USB board cable (5) TouchPad cable (6) Memory cable (7) 2. Remove 1 Phillips 2x5 screw (1), lift the system board (2), and then remove it (3). Reverse this procedure to install the system board. 52 Chapter 5 Removal and replacement procedures for authorized service provider parts

63 RTC battery Description Spare part number RTC battery IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the RTC battery, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27), and then remove the following components: Remove the base enclosure (see Base enclosure on page 27), and then remove the following components: i. Display assembly (see Display assembly on page 29). ii. Hard drive (see Hard drive on page 31). iii. SSD (see SSD (M.2) on page 33). iv. Memory (see Memory on page 34). v. WLAN module (see WLAN module on page 36). vi. Battery (see Battery on page 37). vii. USB (see USB board on page 40). viii. Power button board (see Power button board on page 41). ix. Fan (see Fan on page 43). x. Heat sink for discrete graphics (see Heat sink for discrete graphics memory on page 44). xi. Heat sink for CPU and graphics (see Heat sink for CPU and graphics on page 46). xii. System board (see System board on page 51). Remove the RTC battery: Disconnect the RTC battery (1), and then lift to remove it (2). Component replacement procedures 53

64 Reverse this procedure to install the RTC battery. Power connector Description Spare part number Power connector (includes cable) IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the power connector, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27), and then remove the following components: a. Display assembly (see Display assembly on page 29). b. Hard drive (see Hard drive on page 31). c. SSD (see SSD (M.2) on page 33). d. Memory (see Memory on page 34). e. WLAN module (see WLAN module on page 36). f. Battery (see Battery on page 37). g. USB (see USB board on page 40). 54 Chapter 5 Removal and replacement procedures for authorized service provider parts

65 h. Power button board (see Power button board on page 41). i. Fan (see Fan on page 43). j. Heat sink for discrete graphics (see Heat sink for discrete graphics memory on page 44). k. Heat sink for CPU and graphics (see Heat sink for CPU and graphics on page 46). l. System board (see System board on page 51). m. RTC battery (see RTC battery on page 53). Remove the power connector: Disconnect the connector cable, and then remove the power connector. Reverse this procedure to install the power connector. Component replacement procedures 55

66 TouchPad Description Spare part number TouchPad board TouchPad cable Top cover with TouchPad in Black with Shadow Mesh, and Backlit Keyboard in Dragon Red XXX For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium -A41 India -002 Saudi Arabia -171 Bulgaria -261 Israel -BB1 Slovenia -BA1 Canada -DB1 Italy -061 Spain -071 Czech Republic and Slovakia Denmark, Norway, Finland, and Sweden -FL1 Japan -291 The Netherlands -B31 -DH1 Korea -AD1 Switzerland -BG1 France -051 Latin America -161 Thailand -281 Germany -041 Portugal -131 Turkey -141 Greece -151 Romania -271 United Kingdom -031 Hungary -211 Russia -251 United States -001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the TouchPad, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27), and then remove the following components: a. Display assembly (see Display assembly on page 29). b. Hard drive (see Hard drive on page 31). c. SSD (see SSD (M.2) on page 33). d. Memory (see Memory on page 34). e. WLAN module (see WLAN module on page 36). f. Battery (see Battery on page 37). g. USB (see USB board on page 40). 56 Chapter 5 Removal and replacement procedures for authorized service provider parts

67 h. Power button board (see Power button board on page 41). i. Fan (see Fan on page 43). j. Heat sink for discrete graphics (see Heat sink for discrete graphics memory on page 44). k. Heat sink for CPU and graphics (see Heat sink for CPU and graphics on page 46). l. System board (see System board on page 51). m. RTC battery (see RTC battery on page 53). n. Power connector (see Power connector on page 54). Remove the TouchPad: 1. Remove 3 Phillips 2.0x2.0 screws (1), and then lift the TouchPad board (2) to remove it. 2. Disconnect the TouchPad cable (1). 3. Remove 3 Phillips 2.0x2.5 screws (2). Component replacement procedures 57

68 4. Lift the TouchPad (3), and then remove it (4). Reverse this procedure to install the TouchPad. 58 Chapter 5 Removal and replacement procedures for authorized service provider parts

69 Display panel Description Spare part number Bezel For products with an HD camera For products with a 3D camera Display panel 15.6" FHD AG UWVA 220 edp, Slim KR " UHD AG UWVA300 edpu Slim PSRKR Hinge assembly Hinge cap assembly Display cable Full high-definition display cable for products with an HD camera Full high-definition display cable for products with a 3D camera High-definition display cable for products with an HD camera High-definition display cable for products with a 3D camera WLAN antenna cable Back cover In Shadow Mesh finish, with antenna, for products with HD camera In Shadow Mesh finish, with antenna, for products with 3D camera IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the display assembly, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27), and then remove the following components: a. Display assembly (see Display assembly on page 29). b. Hard drive (see Hard drive on page 31). c. SSD (see SSD (M.2) on page 33). d. Memory (see Memory on page 34). e. WLAN module (see WLAN module on page 36). f. Battery (see Battery on page 37). Component replacement procedures 59

70 g. USB (see USB board on page 40). h. Power button board (see Power button board on page 41). i. Fan (see Fan on page 43). j. Heat sink for discrete graphics (see Heat sink for discrete graphics memory on page 44). k. Heat sink for CPU and graphics (see Heat sink for CPU and graphics on page 46). l. System board (see System board on page 51). m. RTC battery (see RTC battery on page 53). n. Power connector (see Power connector on page 54). o. TouchPad (see Power connector on page 54). Remove the display panel: 1. Slide a nylon flake tool (1) around the outer edge of the bezel to release the bezel from the screen (2). 2. Starting on the top edge (1), loosen the display bezel, disconnecting the plastic clips to release the edge of the bezel. Continue on the left and right edges (2) and then bottom edge (3), and then lift the display bezel (4) to remove it. NOTE: The camera can be removed after removing the display bezel (see Camera on page 64) and before removing the display panel. 60 Chapter 5 Removal and replacement procedures for authorized service provider parts

71 3. Remove 4 Phillips 2.0x2.5 screws from the display panel (1), and then lift the display panel (2) to remove it. 4. Rotate the display panel (1), disconnect the display cable (2) from the display panel (3), and then lift the display panel (4) to remove it. Component replacement procedures 61

72 5. Remove 1 Phillips 2.5x6.0 screw from the top of each hinge bracket (1) and 3 Phillips 2.5x6.0 screws from each hinge (2), remove the hinge brackets from the back cover (3), and then lift the hinge brackets (4) to remove them. 6. Remove 1 Phillips 2.0x2.0 screw from each hinge bracket (1), and then separate the hinge caps from the hinge brackets. 62 Chapter 5 Removal and replacement procedures for authorized service provider parts

73 7. Remove 1 Phillips 2.0x2.0 screw from each hinge (1), and then lift the hinges (2) to remove them. 8. Remove the WLAN antennas from the back cover (1), release the WLAN cable from the routing channels (2), and then lift the antennas and cable to remove them (3). Reverse this procedure to install the display assembly. Component replacement procedures 63

74 Camera Description Spare part number Intel RealSense 3D camera 1p NM U3 1080p HP Wide Vision HD camera 1p DM U2 Mjpeg 720p VDH SF D camera cable IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the camera, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27), and then remove the following components: a. Display assembly (see Display assembly on page 29). b. Hard drive (see Hard drive on page 31). c. SSD (see SSD (M.2) on page 33). d. Memory (see Memory on page 34). e. WLAN module (see WLAN module on page 36). f. Battery (see Battery on page 37). g. USB (see USB board on page 40). h. Power button board (see Power button board on page 41). i. Fan (see Fan on page 43). j. Heat sink for discrete graphics (see Heat sink for discrete graphics memory on page 44). k. Heat sink for CPU and graphics (see Heat sink for CPU and graphics on page 46). l. System board (see System board on page 51). m. RTC battery (see RTC battery on page 53). n. Power connector (see Power connector on page 54). o. TouchPad (see Power connector on page 54). p. Display panel (see Display panel on page 59). Remove the camera: Lift the camera board (1), and then disconnect the camera cable (2) from the camera board. 64 Chapter 5 Removal and replacement procedures for authorized service provider parts

75 Reverse this procedure to install the camera. Component replacement procedures 65