DuelAdapter Windows XP Quick Troubleshooting Guide

Transcription

1 DuelAdapter Windows XP Quick Troubleshooting Guide Production Release - Rev /15/2007 p. 1

2 Overview This quick troubleshooting guide was created for people using the DuelAdapter (ExpressCard to PCMCIA adapter) with computers running Windows XP Home, Media Center and Professional Edition operating systems. A separate guide is available for Apple/Mac OS 10.X users. DuelAdapter Components PCMCIA Card interface 2. Cable 3. ExpressCard interface (to computer) 3 Summary 1. Start computer without connecting the DuelAdapter 2. On the Duel Adapter, confirm "A-B" switch is in "B" position for Windows XP operating system. 3. Plug-in DuelAdapter ExpressCard interface into computer s ExpressCard slot 4. Go to Start Settings Control Panel System Hardware Device Manager 5. Confirm computer recognizes DuelAdapter 6. Plug in your PCMCIA card into the DuelAdapter s PCMCIA interface 7. Confirm computer recognizes PCMCIA card 8. Additional troubleshooting steps Production Release - Rev /15/2007 p. 2

3 Check Position of 'A-B' Switch Note: There is a small 'A B' imprint on the bottom side of the ExpressCard enclosure. Use a small screwdriver or paperclip to change the switch position to 'B' as required. Plug in DuelAdapter-into Computer ExpressCard Slot Go to Device Manager Production Release - Rev /15/2007 p. 3

4 Production Release - Rev /15/2007 p. 4

5 Confirm computer recognizes DuelAdapter Screen Shot of Device Manager DuelAdapter - Plugged into Computer "Generic CardBus Controller" Production Release - Rev /15/2007 p. 5

6 Plug in your PCMCIA card Confirm computer recognizes PCMCIA card Screen Shot of Device Manager PCMCIA Card - Plugged into DuelAdapter "SanDisk SDCFX-1024" (SanDisk Compact Flash with PCMCIA Adapter) Production Release - Rev /15/2007 p. 6

7 Additional Troubleshooting Steps If Windows XP doesn t seem to recognize that the DuelAdapter is plugged in. First check to make sure the A-B switch on the underside of the ExpressCard insert is set to the B position. If it is set in the B position and the adapter is still not recognized by the operating system, then try the following: 1. Unplug the DuelAdapter. The adapter must remain unplugged until after Windows XP launches. 2. Change switch setting to the A position using the tip of a pen or a paperclip (see photo below) 3. Reboot your computer. 4. Plug in the adapter. 5. Check adapter status with D logo in the system tray. 6. Insert your PCMCIA card. Production Release - Rev /15/2007 p. 7

8 Troubleshooting For Technical Support You may contact a technical support representative 4 hours a day, 7 days a week. You may call: , US and Canada. English only , International. English only. Alternatively, you may fill out the web form at or at support@duel-systemsadapters.com. Here are answers to some commonly asked questions about using the DuelAdapter. A complete list can be found on the Product Support section of the web site at 1. How can I get the latest version of the DuelAdapter driver software? To download the latest driver software, click on the Downloads & Guides link in the Product Support section of the web site at 2. What is the purpose of the A-B switch? The DuelAdapter was designed to work with both Mac OS X and Windows XP operating systems. The switch enables the adapter to work in either environment. Switch Position Operating System A Mac OS X B Windows XP Professional, Home or Media edition 3. Windows XP doesn t seem to recognize that the DuelAdapter is plugged in. First check to make sure the A-B switch on the underside of the ExpressCard insert is set to the B position. If it is set in the B position and the adapter is still not recognized by the operating system, then try the following: 1. Unplug the DuelAdapter. The adapter must remain unplugged until after Windows XP launches. 2. Change switch setting to the A position using the tip of a pen or a paperclip. 3. Reboot your computer. 4. Plug in the adapter. 5. Check adapter status with D logo in the system tray. 6. Insert your PCMCIA card. 4. I ve installed the DuelAdapter driver software, but my PCMCIA card doesn t work. What are my options? Contact your PCMCIA manufacturer and see if there is an updated driver for your PCMCIA card for Windows XP or Mac OS X Production Release - Rev /15/2007 p. 8