HP ENVY 14 SPECTRE. Maintenance and Service Guide

Transcription

1 HP ENVY 14 SPECTRE Maintenance and Service Guide

2 Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: February 2012 Document Part Number:

3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii

4 iv Safety warning notice

5 Table of contents 1 Product description External component identification... 4 Display... 4 Button... 6 Keys... 7 Lights... 8 Imagepad... 9 Left side Right side Bottom Illustrated parts catalog Service tag Computer major components Cable Kit Miscellaneous parts Sequential part number listing Removal and replacement procedures Preliminary replacement requirements Tools required Service considerations Plastic parts Cables and connectors Drive handling Grounding guidelines Electrostatic discharge damage Packaging and transporting guidelines Component replacement procedures Service tag v

6 Computer feet Battery Solid-state drive Card Reader board cable NFC board Top cover Solid-state drive connector board Card Reader board Power button board Speakers RTC battery Wireless audio module WLAN module Fan System board Memory module Heat sink Hinge covers Display assembly Power connector cable Setup Utility (BIOS) and System Diagnostics Using Setup Utility Starting Setup Utility Changing the language of Setup Utility Navigating and selecting in Setup Utility Displaying system information Restoring factory settings in Setup Utility Exiting Setup Utility Updating the BIOS Determining the BIOS version Downloading a BIOS update Using System Diagnostics Specifications Computer specifications inch WGA display specifications Backup and recovery Restore vi

7 Creating recovering media Performing a system restore Restoring using the dedicated recovery partition (select models only) Restoring using the recovery media Changing the computer boot order Backing up and recovering your information Using Windows Backup and Restore Using Windows system restore points When to create restore points Create a system restore point Restore to a previous date and time Power cord set requirements Requirements for all countries Requirements for specific countries and regions Recycling Index vii

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9 1 Product description Category Product Name Description HP ENVY 14 SPECTRE Processors Intel Core i7-2677m 1.80-GHz processor (4.0-MB L3 cache, 17 W) Intel Core i5-2467m 1.60-GHz processor (3.0-MB L3 cache, 17 W) Processor is soldered to the system board Chipset Graphics Intel HM65 Express chipset Internal graphics: Universal memory architecture (UMA) with shared video memory Intel HD Graphics 3000 Supports HD decode, DX10, and HDMI Panel 14.0-in, slim light-emitting diode (LED), WGA, HD+, AntiGlare ( ) display; typical brightness: 250 nits All display assemblies include 2 wireless local area network (WLAN) antenna cables Supports low voltage differential signalling (LVDS), LCD interface, flush glass panel cover support Lighted logo on top bezel Memory One customer-accessible/upgradable memory module slot DDR MHz single channel support (DDR and DDR downgrade to DDR3-800/1066) Supports 8-GB (8192 1) or 4-GB (4096 1) of system RAM Solid-state drives Customer-accessible Supports 256-GB (128-GB 2) or 128-GB (128-GB 1) Audio and video Beats Signature audio profile applied to both the headphones and external speakers Supports wireless Beats audio via SMSC (not supported in Europe or Turkey) High-performance ENVY-branded speakers mounted in bass reflex enclosures Separate amplifiers for headphone 1

10 Category Description Ethernet Integrated 10/100/1000 HP TrueVision HD webcam (fixed, no tilt with activity LED; 3-element lens with fixed focus (50-cm), F/2.0, by 24 frames per second) Two omnidirectional, dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise-reduction software Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the Intel Centrino Advanced-N 6230 WLAN module Support for NFC wireless data communication External media cards 2-in-1 Digital Media Slot with push-push technology, supporting: MultiMediaCard Secure Digital (SD) Memory Card Secure Digital High Capacity Memory Card Supports mini versions by use of an adapter (adapter is not included). Ports AC power Combination audio-out (stereo headphone)/audio-in (mono microphone) HDMI 1.4a output supporting stereoscopic 3D mini DisplayPort supporting resolution RJ-45 (Ethernet Gigabit support with LED indicators) USB 3.0 (1 port), USB 2.0 (1 port) NOTE: All USB ports support USB sleep and charge. Keyboard/pointing devices Full-size (14.0-in.), Island-style, no numeric keypad Radiance backlight (f5 to toggle backlight on/off) Clickpad with imaging sensor, multi-touch gestures enabled Taps enabled by default Power requirements 65W non-pfc (non-bfr/pv Free) AC adapter with localized cable plug support (3- wire plug with ground pin, supports 3-pin DC connector)2 Supports 4-cell, 58-Wh, 4.1-Ah, Li-ion battery (battery is not user-removable) Security Supports security cable lock Supports Intel AT-p ready 2 Chapter 1 Product description

11 Category Operating system Description Preinstalled: Windows 7 Home Premium 64-bit Windows 7 Home Professional 64-bit Windows 7 Ultimate 64-bit Serviceability End-user replaceable part: AC adapter 3

12 2 External component identification Display Item Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) WLAN antennas (2)* Send and receive wireless signals. (3) Proximity sensors (2)* Detect your presence in front of the computer and turn on the radiance backlight keyboard feature. (4) Internal microphones (2) Record audio, automatically reducing ambient noise and providing echo cancellation. 4 Chapter 2 External component identification

13 Item Component Description (4) Webcam Records video and captures still photographs. To use the webcam, double-click the ArcSoft Camera Suite icon on the desktop, or select Start > All Programs > ArcSoft Camera Suite > Launch WebCam Companion. (5) Webcam light On: The webcam is active. (6) HP TrueVision HD webcam Records video and captures still photographs. To access the webcam, select Start > All Programs > CyberLink > CyberLink YouCam. *The antennas and proximity sensors are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas and proximity sensors free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Display 5

14 Button Component Description Power button When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation. If the computer has stopped responding and Windows shutdown procedures are ineffective, simultaneously press and hold the power button and the mute button on the right side of the computer for at least 5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or see the HP Notebook Reference Guide. 6 Chapter 2 External component identification

15 Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes the following functions: When the key is pressed in combination with the esc key, system information is displayed. When the key is pressed in combination with the b key, Beats Audio is enabled or disabled. (3) Windows logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system functions. (5) b key Enables or disables Beats Audio when pressed in combination with the fn key. (6) Windows applications key Displays a shortcut menu for items beneath the pointer. Keys 7

16 Lights Item Component Description (1) Power light White: The computer is on. Blinking white: The computer is in the Sleep state. Off: The computer is off or in Hibernation. (2) Caps lock light White: Caps lock is on. Off: Caps lock is off. (3) Keyboard backlight light White: Identifies the keyboard backlight action key. Press the key to turn the keyboard backlight on or off. (4) Wireless light White: An integrated wireless device, such as a WLAN device, is enabled. NOTE: Wireless devices are enabled at the factory. Amber: All wireless devices are disabled. (5) Imagepad light Amber: The Imagepad is off. Off: The Imagepad is on. (6) Beats Audio light Red: Beats Audio is enabled. Off: Beats Audio is disabled. (7) Mute light Amber: Speaker sound is off. Off: Speaker sound is on. 8 Chapter 2 External component identification

17 Imagepad Item Component Description (1) Imagepad light Amber: The Imagepad is off. On: The Imagepad is on. (2) Imagepad on/off button Quickly double-tap this button to turn the Imagepad off or on. (3) Left Imagepad button The bottom left corner of the Imagepad functions like the left button on an external mouse. (4) Imagepad zone Moves the pointer and selects or activates items on the screen. (5) Right Imagepad button The bottom right corner of the Imagepad functions like the right button on an external mouse. Imagepad 9

18 Left side Item Component Description (1) DisplayPort Connects an optional digital display device, such as a high-performance monitor or projector. (2) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed HDMI 1.4 device. (3) RJ-45 (network) jack Connects a network cable. (4) USB 3.0 charging port Connects an optional USB 1.0, USB 2.0, or USB 3.0 device and provides enhanced USB power performance. The USB 3.0 charging port can also charge select models of cell phones and MP3 players, even when the computer is off. (5) USB 2.0 charging port Connects an optional USB 1.0 or USB 2.0 device. The USB 2.0 charging port can also charge select models of cell phones and MP3 players, even when the computer is off. NOTE: NOTE: If a USB device is charging while the computer is in the Sleep state, exiting Sleep through the USB 2.0 port is disabled at the factory. You must enable this feature in Setup Utility. For information on enabling features in Setup utility, see the Setup Utility (BIOS) and System Diagnostics chapter in the HP Notebook Reference Guide. 10 Chapter 2 External component identification

19 Item Component Description (6) Audio-out (headphone) jack/ Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). (7) Digital Media slot Supports the following digital card formats: MultiMediaCard Secure Digital (SD) Memory Card Secure Digital High Capacity Memory Card Left side 11

20 Right side Item Component Description (1) Mute button Mutes or restores speaker sound. (2) Volume dial Adjusts the speaker volume. To increase the volume, rotate the dial clockwise. To decrease the volume, rotate the dial counter-clockwise. (3) Beats Audio button Opens Beats Audio Control Panel, which allows you to view and control all audio settings. Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. NOTE: You can also open the Beats Audio Control Panel by selecting Start > Control Panel > Hardware and Sound > Beats Audio Control Panel. (4) Hard drive light Blinking white: The hard drive is being accessed. Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. NOTE: For information about HP ProtectSmart Hard Drive Protection, see the HP Notebook Reference Guide. (5) Power light White: The computer is on. Blinking white: The computer is in the Sleep state. Off: The computer is off or in Hibernation. (6) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. 12 Chapter 2 External component identification

21 Item Component Description (7) AC adapter light White: The computer is connected to external power, and the battery is fully charged. Amber: The computer is connected to external power, and the battery is charging. (8) Power connector Connects an AC adapter. Blinking amber: The computer is connected to external power and there is a battery error or the battery has reached a low or critical battery level. Off: The computer is running on battery power. Bottom Item Component Description (1) Battery cover release latch Releases the battery cover. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Battery cover lock latch Locks the battery cover into place. Bottom 13

22 3 Illustrated parts catalog 14 Chapter 3 Illustrated parts catalog

23 Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/product number (p/n) This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Service tag 15

24 Computer major components 16 Chapter 3 Illustrated parts catalog

25 Item Component Spare part number (1) Display assembly, 14.0-in, AntiGlare, high-definition (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcam/microphone module and cable) (2) Top cover with keyboard (includes keyboard cable, TouchPad, and TouchPad button board and cable) For use in Belgium A41 For use in Canada For use in Denmark, Finland, and Norway DH1 For use in France For use in Germany For use in India D61 For use in Italy For use in Latin America For use in the Netherlands B31 For use in Russia For use in Saudi Arabia For use in Spain For use in Switzerland For use in Taiwan BG AB1 For use in Thailand For use in Turkey For use in the United Kingdom For use in the United States (3) Power button board (includes cable) (4) Card Reader board NOTE: The Card Reader board spare part kit does not include the Card Reader board cable. The Card Reader board cable is included in the Cable Kit, spare part number (5) NFC board NOTE: The NFC board spare part kit does not include the NFC board cable. The NFC board cable is included in the Cable Kit, spare part number (6a) Solid-state drive connector board, includes: (6b) Solid-state drive connector board cable (7) Speakers (include speaker cables and wireless audio module antenna cables) (8) RTC battery (includes double-sided tape and cable) Computer major components 17

26 Item Component Spare part number (9) Fans (2, include cable and tape) (10) Wireless audio module (11) Intel Centrino Advanced-N 6230 WLAN module (12) System board (includes processor and replacement thermal material): Equipped with Intel HM65 chipset and Intel Core i7-2677m 1.80-GHz processor (4.0- MB L3 cache, 17 W) Equipped with Intel HM65 chipset and Intel Core i5-2467m 1.60-GHz processor (3.0- MB L3 cache, 17 W) Thermal Material Kit (not illustrated, includes replacement thermal material) Cable Kit, includes: (13) NFC board cable (14) TouchPad cable (15) Card Reader board cable (16) Power connector cable (includes bracket) (17) 4-GB memory module (PC3, 12800, 1333-MHz): Heat sink (includes replacement thermal material): (18) Processor heat sink (19) Post controller hub heat sink (20) Display hinge covers (includes left and right hinge covers) (21) Base enclosure (includes battery cover lock latch, battery cover release latch, power connector barrel, and RJ45 cover) Rubber Feet Kit (not illustrated, includes front and rear rubber feet) (22) 128-GB solid-state drive (up to 2) (23) 4-cell, 58-Wh, 4.1-Ah, Li-ion battery (24) Battery cover (includes speaker grilles and front rubber feet) Chapter 3 Illustrated parts catalog

27 Cable Kit Item Component Spare part number Cable Kit, includes: (1) TouchPad cable (2) NFC board cable (3) Card Reader board cable Cable Kit 19

28 Miscellaneous parts Component Spare part number 65-W travel AC adapter (non-pfc, 3-wire) HDMI-to-VGA adapter HP 14.0-in protective cover USB external DVD±RW DL SuperMulti Drive Power cord (3-pin, black, 1.83-m): For use in Australia For use in Europe For use in Italy For use in Japan For use in North America For use in the People's Republic of China For use in South Korea AA AD1 For use in Switzerland For use in Taiwan AB1 For use in Thailand For use in the United Kingdom and Singapore Screw Kit Chapter 3 Illustrated parts catalog

29 Sequential part number listing Spare part number Description Power cord for use in North America (3-pin, black, 1.83-m) Power cord for use in Australia (3-pin, black, 1.83-m) Power cord for use in Europe (3-pin, black, 1.83-m) Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) Power cord for use in Italy (3-pin, black, 1.83-m) Power cord for use in Switzerland (3-pin, black, 1.83-m) Power cord for use in Thailand (3-pin, black, 1.83-m) Power cord for use in Japan (3-pin, black, 1.83-m) AA AB AD1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m) Power cord for use in Taiwan (3-pin, black, 1.83-m) Power cord for use in South Korea (3-pin, black, 1.83-m) HDMI-to-VGA adapter Intel Centrino Advanced-N 6230 WLAN module GB memory module (PC3, 12800, 1600-MHz) USB external DVD±RW DL SuperMulti Drive cell, 58-Wh, 4.1-Ah, Li-ion battery Top cover with keyboard for use in the United States (includes keyboard cable, TouchPad, and TouchPad button board and cable) Top cover with keyboard for use in the United Kingdom (includes keyboard cable, TouchPad, and TouchPad button board and cable) Top cover with keyboard for use in Germany (includes keyboard cable, TouchPad, and TouchPad button board and cable) Top cover with keyboard for use in France (includes keyboard cable, TouchPad, and TouchPad button board and cable) Top cover with keyboard for use in Italy (includes keyboard cable, TouchPad, and TouchPad button board and cable) Top cover with keyboard for use in Spain (includes keyboard cable, TouchPad, and TouchPad button board and cable) Top cover with keyboard for use in French Canada (includes keyboard cable, TouchPad, and TouchPad button board and cable) Top cover with keyboard for use in Turkey (includes keyboard cable, TouchPad, and TouchPad button board and cable) Top cover with keyboard for use in Latin America (includes keyboard cable, TouchPad, and TouchPad button board and cable) Sequential part number listing 21

30 Spare part number Description Top cover with keyboard for use in Saudi Arabia (includes keyboard cable, TouchPad, and TouchPad button board and cable) Top cover with keyboard for use in Russia (includes keyboard cable, TouchPad, and TouchPad button board and cable) Top cover with keyboard for use in Thailand (includes keyboard cable, TouchPad, and TouchPad button board and cable) A41 Top cover with keyboard for use in Belgium (includes keyboard cable, TouchPad, and TouchPad button board and cable) AB1 Top cover with keyboard for use in Taiwan (includes keyboard cable, TouchPad, and TouchPad button board and cable) B31 Top cover with keyboard for use in the Netherlands (includes keyboard cable, TouchPad, and TouchPad button board and cable) BG1 Top cover with keyboard for use in Switzerland (includes keyboard cable, TouchPad, and TouchPad button board and cable) D61 Top cover with keyboard for use in India (includes keyboard cable, TouchPad, and TouchPad button board and cable) DH1 Top cover with keyboard for use in Denmark, Finland, and Norway (includes keyboard cable, TouchPad, and TouchPad button board and cable) Cable Kit (includes the NFC board cable, the TouchPad cable, and the Card Reader board cable) Screw Kit Fan (includes cable and tape) Display hinge covers (includes left and right hinges covers) Power button board (includes cable) Wireless audio module Battery cover (includes speaker grilles and front rubber feet) RTC battery (includes double-sided tape and cable) Power connector cable (includes bracket) Speakers (include speaker cables and wireless audio module antenna cables) Rubber Feet Kit (includes front and rear rubber feet) HP 14.0-in protective cover in, AntiGlare, high-definition display assembly (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) GB solid-state drive Solid-state drive connector board (includes cable) NFC board NOTE: The NFC board spare part kit does not include the NFC board cable. The NFC board cable is included in the Cable Kit, spare part number Chapter 3 Illustrated parts catalog

31 Spare part number Description Card Reader board NOTE: The Card Reader board spare part kit does not include the Card Reader board cable. The Card Reader board cable is included in the Cable Kit, spare part number Base enclosure (includes battery cover lock latch, battery cover release latch, power connector barrel, and RJ45 cover) Processor heat sink (includes replacement thermal material) Thermal Material Kit (includes replacement thermal material) System board equipped with Intel HM65 chipset and Intel Core i7-2677m 1.80-GHz processor (4.0-MB L3 cache, 17 W; includes replacement thermal material) System board equipped with Intel HM65 chipset and Intel Core i5-2467m 1.60-GHz processor (3.0-MB L3 cache, 17 W; includes replacement thermal material) W travel AC adapter (non-pfc, 3-wire) Post controller hub heat sink (includes replacement thermal material) Sequential part number listing 23

32 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver Magnetic screwdriver Phillips P0 and P1 screwdrivers Service considerations Plastic parts The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. 24 Chapter 4 Removal and replacement procedures

33 Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE. Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. Preliminary replacement requirements 25

34 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V 26 Chapter 4 Removal and replacement procedures

35 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a component or assembly. Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screwdrivers, and vacuums. When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment. Preliminary replacement requirements 27

36 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap. When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin. The following grounding equipment is recommended to prevent electrostatic damage: Antistatic tape Antistatic smocks, aprons, and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static-dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material-handling packages Nonconductive plastic bags, tubes, or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats. Material Use Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V 28 Chapter 4 Removal and replacement procedures

37 Component replacement procedures Service tag This chapter provides removal and replacement procedures. There are as many as 57 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 31 for battery removal instructions. Item Component Description (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/product number (p/n) This number provides specific information about the product s hardware components. The part number helps a service technician determine what components and parts are needed. Component replacement procedures 29

38 Item Component Description (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are 2 rubber feet that attach to the battery cover, and 2 rubber feet that attach to the base enclosure, as indicated in the illustration below. These rubber feet are available in the Rubber Feet Kit, spare part number Chapter 4 Removal and replacement procedures

39 Battery Description Spare part number 4-cell, 58-Wh, 4.1-Ah, Li-ion battery Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Remove the battery: 1. Turn the computer upside down on a flat surface. 2. Slide the battery cover lock latch to the left (1) to unlock the batter cover. 3. Firmly slide the battery cover release latch to the right (2) to release the battery cover. 4. Slide the battery cover (3) away from the computer. 5. Remove the battery cover. The battery cover is available using spare part number Disconnect the battery cable (1) from the system board. 7. Remove the three Torx T8M screws (2) and the five Torx T8M screws (3) that secure the battery to the computer. Component replacement procedures 31

40 8. Remove the battery (4) from the computer. Reverse this procedure to install the battery and battery cover. 32 Chapter 4 Removal and replacement procedures

41 Solid-state drive Description Spare part number 128-GB solid-state drive Before removing the solid-state drive and cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31). Remove the solid-state drive: 1. Remove the Phillips PM screw (2) that secures the solid-state drive to the system board. (The solid-state drive tilts up.) 2. Remove the solid-state drive by pulling the drive away from the slot at an angle (2). NOTE: The solid-state drive is designed with a notch to prevent incorrect installation into the solid-state drive slot. Component replacement procedures 33

42 3. If it is necessary to replace the solid-state drive connector board cable, disconnect both ends of the cable (1) and (2) from the system board, and then release the cable from the clips (3) and channel built into the base enclosure. The solid-state drive connector board cable is included in the solid-state drive connector board spare part kit, spare part number Reverse this procedure to install the solid-state drive and solid-state drive connector board cable. 34 Chapter 4 Removal and replacement procedures

43 Card Reader board cable NOTE: The Card Reader board cable is included in the Cable Kit, spare part number Before removing the Card Reader board cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31). Remove the Card Reader board cable: Disconnect both ends of the Card Reader board cable (1) and (2) from the system board, and then release the cable (3) from the clips and channel built into the base enclosure. Reverse this procedure to install the Card Reader board cable. Component replacement procedures 35

44 NFC board Description Spare part number NFC board NOTE: The NFC board spare part kit does not include the NFC board cable. The NFC board cable is included in the Cable Kit, spare part number Before removing the NFC board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31). Remove the NFC board: 1. Remove the two Phillips PM screws (1) that secure the NFC board to the system board. 2. Turn the NFC board upside down, with the zero insertion force (ZIF) connector and cable toward you. 36 Chapter 4 Removal and replacement procedures

45 3. Release the ZIF connector to which the NFC board cable is attached, and then disconnect the NFC board cable from the system board. 4. Remove the NFC board. Reverse this procedure to install the NFC board. Component replacement procedures 37

46 Top cover NOTE: The top cover spare part kit includes the keyboard, the keyboard cable, the TouchPad board cable, and the TouchPad button board cable. Description Spare part number For use in Belgium A41 For use in Canada For use in Denmark, Finland, and Norway DH1 For use in France For use in Germany For use in India D61 For use in Italy For use in Latin America For use in the Netherlands B31 For use in Russia For use in Saudi Arabia For use in Spain For use in Switzerland For use in Taiwan BG AB1 For use in Thailand For use in Turkey For use in the United Kingdom For use in the United States Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31). 5. Remove the solid-state drive connector board cable (see Solid-state drive on page 33). 6. Remove the Card Reader board cable (see Card Reader board cable on page 35). 38 Chapter 4 Removal and replacement procedures

47 NOTE: When replacing the top cover, be sure to remove the following components from the defective top cover and install them on the replacement top cover: NFC board (see NFC board on page 36) Solid-state drive connector board (see Card Reader board cable on page 35) Card Reader board (see Card Reader board on page 43) Power button board (see Power button board on page 44) Remove the top cover: 1. Release the ZIF connector to which the TouchPad cable is connected, and then disconnect the TouchPad cable (1) from the TouchPad. 2. Disconnect the speaker cable (2) from the system board. 3. Remove the two rear rubber feet (1). Component replacement procedures 39

48 4. Remove the following screws that secure the top cover to the base enclosure: (2) Two Phillips PM (3) Five Phillips PM (4) Four Phillips PM Turn the computer right side up, with the front toward you. 6. Open the computer. 7. Lift the front edge of the top cover slightly, until the power button board and keyboard cables are accessible. 40 Chapter 4 Removal and replacement procedures

49 8. Release the ZIF connector (1) to which the power button board cable is connected, and then disconnect the power button board cable (2) from the system board. 9. Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect the keyboard cable (4) from the system board. 10. Remove the top cover (5). NOTE: If it is necessary to replace the NFC board cable (1) or the TouchPad cable (2), release the ZIF connector to which the respective cable is attached, and then disconnect the cable from the system board. Component replacement procedures 41

50 Reverse this procedure to install the top cover. Solid-state drive connector board Description Spare part number Solid-state drive connector board (includes cable) Before removing the solid-state drive connector board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: a. Solid-state drive connector board cable (see Solid-state drive on page 33) b. Card Reader board cable (see Card Reader board cable on page 35) c. Top cover (see Top cover on page 38) Remove the solid-state drive connector board: 1. Turn the top cover upside down, with the front toward you. 2. Remove the Phillips PM screw (1) that secures the solid-state drive connector board to the top cover. 42 Chapter 4 Removal and replacement procedures

51 3. Remove the solid-state drive connector board (2). Reverse this procedure to install the solid-state drive connector board. Card Reader board Description Spare part number Card Reader board NOTE: The Card Reader board spare part kit does not include the Card Reader board cable. The Card Reader board cable is included in the Cable Kit, spare part number Before removing the Card Reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: a. Solid-state drive connector board cable (see Solid-state drive on page 33) b. Card Reader board cable (see Card Reader board cable on page 35) c. Top cover (see Top cover on page 38) Component replacement procedures 43

52 Remove the Card Reader board: 1. Turn the top cover upside down, with the front toward you. 2. Remove the two Phillips PM screws (1) and the Phillips PM screw (2) that secure the Card Reader board to the top cover. 3. Lift the left side of the Card Reader board (3) until it rests at an angle. 4. Remove the Card Reader board (4) by sliding it up and to the left at an angle. Reverse this procedure to install the Card Reader board. Power button board Description Spare part number Power button board (includes cable) Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 44 Chapter 4 Removal and replacement procedures

53 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: a. Solid-state drive connector board cable (see Solid-state drive on page 33) b. Card Reader board cable (see Card Reader board cable on page 35) c. Top cover (see Top cover on page 38) Remove the power button board: 1. Turn the top cover upside down, with the front toward you. 2. Remove the Phillips PM screw (1) that secures the power button board to the top cover. 3. Remove the power button board (2) and cable. Reverse this procedure to install the power button board. Component replacement procedures 45

54 Speakers Description Spare part number Speakers (include speaker cables and wireless audio module antenna cables) Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: a. Solid-state drive connector board cable (see Solid-state drive on page 33) b. Card Reader board cable (see Card Reader board cable on page 35) c. Top cover (see Top cover on page 38) Remove the speakers: 1. Disconnect the wireless audio module antenna cables (1) from the terminals on the wireless audio module. NOTE: The #7/Main wireless audio module antenna cable is connected to the wireless audio module module Main terminal. The #8/Aux wireless audio module antenna cable is connected to the wireless audio module module Aux terminal. 2. Release the wireless audio module antenna cables from the clips (2) and routing channels built into the base enclosure. 46 Chapter 4 Removal and replacement procedures

55 3. Remove the two Phillips PM screws (1) that secure the speakers to the base enclosure. 4. Remove the speakers (2). RTC battery Reverse this procedure to install the speakers. Description Spare part number RTC battery (double-sided tape and cable) Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: a. Solid-state drive connector board cable (see Solid-state drive on page 33) b. Card Reader board cable (see Card Reader board cable on page 35) c. Top cover (see Top cover on page 38) d. Speakers (see Speakers on page 46) Component replacement procedures 47

56 Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided tape). 3. Release the RTC battery cable from the clips (3) and routing channel built into the base enclosure. 4. Remove the RTC battery and cable. Reverse this procedure to install the RTC battery. 48 Chapter 4 Removal and replacement procedures

57 Wireless audio module Description Spare part number Wireless audio module Before removing the wireless audio module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: a. Solid-state drive connector board cable (see Solid-state drive on page 33) b. Card Reader board cable (see Card Reader board cable on page 35) c. Top cover (see Top cover on page 38) Remove the wireless audio module: 1. Disconnect the wireless audio module antenna cables (1) from the terminals on the wireless audio module. NOTE: The #7 wireless audio module antenna cable is connected to the wireless audio module Main terminal. The #8 wireless audio module antenna cable is connected to the wireless audio module Aux terminal. 2. Remove the Phillips PM screw (2) that secures the wireless audio module to the system board. (The wireless audio module tilts up.) Component replacement procedures 49

58 3. Remove the wireless audio module by pulling the module away from the slot at an angle (3). NOTE: The wireless audio module is designed with a notch to prevent incorrect installation into the wireless audio module slot. NOTE: If the wireless audio module antennas are not connected to the terminals on the wireless audio module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the wireless audio module. 50 Chapter 4 Removal and replacement procedures

59 WLAN module Description Spare part number Intel Centrino Advanced-N 6230 WLAN module CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: a. Solid-state drive connector board cable (see Solid-state drive on page 33) b. Card Reader board cable (see Card Reader board cable on page 35) c. Top cover (see Top cover on page 38) Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN antenna cable is connected to the WLAN module Aux terminal. 2. Remove the Phillips PM screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.) Component replacement procedures 51

60 3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch (4) to prevent incorrect installation into the WLAN module slot. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 52 Chapter 4 Removal and replacement procedures

61 Fan Description Spare part number Fan (includes cable) NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer. Before removing either of the fans, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: a. Solid-state drive connector board cable (see Solid-state drive on page 33) b. Card Reader board cable (see Card Reader board cable on page 35) c. Top cover (see Top cover on page 38) Remove the fan: NOTE: The right fan must be removed before the left fan. 1. Disconnect the fan cable (1) from the system board. 2. Lift the rear edge of the fan (2) until the tape (3) attaching the fan to the heat sink detaches. Component replacement procedures 53

62 3. Remove the fan (4). Reverse this procedure to install the fan. 54 Chapter 4 Removal and replacement procedures

63 System board NOTE: The system board spare part kit includes replacement thermal material. Description Equipped with Intel HM65 chipset and Intel Core i7-2677m 1.8-GHz processor (4.0- MB L3 cache, 17 W) Equipped with Intel HM65 chipset and Intel Core i5-2467m 1.60-GHz processor (3.0- MB L3 cache, 17 W) Spare part number Thermal Material Kit (includes replacement thermal material) Before removing the system board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31). 5. Remove the solid-state drive connector board cable (see Solid-state drive on page 33). 6. Remove the Card Reader board cable (see Card Reader board cable on page 35). 7. Remove the top cover (see Top cover on page 38). 8. Disconnect the RTC battery cable from the system board (see RTC battery on page 47). 9. Remove the wireless audio module (see Wireless audio module on page 49). 10. Remove the WLAN module (see WLAN module on page 51). When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: Fans (see Fan on page 53) Memory module (see Memory module on page 57) Heat sink (see Heat sink on page 58) Remove the system board: 1. Disconnect the webcamera/microphone module cable (1) from the system board. 2. Disconnect the display panel cable (2) from the system board. Component replacement procedures 55

64 3. Release the display panel cable (3) from the heat sink. (The display panel cable is attached to the heat sink with double-sided tape.) 4. Remove the following screws that secure the system board to the base enclosure: (1) Five Phillips PM (2) Four Phillips PM (3) One Phillips PM Lift the right side of the system board (1) until it rests at an angle. 56 Chapter 4 Removal and replacement procedures

65 6. Disconnect the power connector cable (2) from the system board. 7. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Memory module Description Spare part number 4-GB memory module (PC3, 12800, 1333-MHz) Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: a. Solid-state drive connector board cable (see Solid-state drive on page 33) b. Card Reader board cable (see Card Reader board cable on page 35) c. Top cover (see Top cover on page 38) d. WLAN module (see WLAN module on page 51) e. Wireless audio module (see Wireless audio module on page 49) f. System board (see System board on page 55) Component replacement procedures 57

66 Remove the memory module: 1. Turn the system board upside down, with the front toward you. 2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 3. Remove the memory module (2) by pulling it away from the slot at an angle. Heat sink Reverse this procedure to install the memory module. NOTE: The heat sink spare part kits include replacement thermal material. Description Spare part number Processor heat sink Post controller hub heat sink Thermal Material Kit (includes replacement thermal material) Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 58 Chapter 4 Removal and replacement procedures

67 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: a. Solid-state drive connector board cable (see Solid-state drive on page 33) b. Card Reader board cable (see Card Reader board cable on page 35) c. Top cover (see Top cover on page 38) d. WLAN module (see WLAN module on page 51) e. Wireless audio module (see Wireless audio module on page 49) f. System board (see System board on page 55) NOTE: When replacing the heat sink, be sure to remove the fans from the defective heat sink and replace them on the replacement heat sink. See Fan on page 53 for fan removal and replacement instructions. Remove the processor heat sink: 1. Following the 1, 2, 3, 4 sequence stamped into the processor heat sink, loosen the four captive Philllips screws (1) that secure the processor heat sink to the system board. 2. Remove the processor heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the processor heat sink and processor, it may be necessary to move the processor heat sink from side to side to detach it. The thermal material must be thoroughly cleaned from the surfaces of the processor heat sink and the processor each time the processor heat sink is removed. Replacement thermal material is included with the processor heat sink and system board spare part kits. NOTE: The following illustration shows the replacement thermal material locations. Thermal paste is used on the processor (1) and the processor heat sink section (2) that services it. Component replacement procedures 59

68 Reverse this procedure to install the processor heat sink. Remove the post controller hub heat sink: 1. Loosen the captive Philllips screw (1) that secures the post controller hub heat sink to the system board. 2. Remove the post controller hub heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the post controller hub heat sink and system board, it may be necessary to move the post controller hub heat sink from side to side to detach it. The thermal material must be thoroughly cleaned from the surfaces of the post controller hub heat sink and the post controller hub each time the post controller hub heat sink is removed. Replacement thermal material is included with the post controller hub heat sink and system board spare part kits. 60 Chapter 4 Removal and replacement procedures

69 NOTE: The following illustration shows the replacement thermal material locations. A thermal pad is used on the post controller hub (1) and the post controller hub heat sink (2). Reverse this procedure to install the post controller hub heat sink. Component replacement procedures 61

70 Hinge covers Description Spare part number Hinge covers Before removing the hinge covers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: a. Solid-state drive connector board cable (see Solid-state drive on page 33) b. Card Reader board cable (see Card Reader board cable on page 35) c. Top cover (see Top cover on page 38) d. WLAN module (see WLAN module on page 51) e. Wireless audio module (see Wireless audio module on page 49) f. System board (see System board on page 55) Remove the hinge covers: 1. Remove the four Phillips PM screws (1) that secure the hinge covers to the base enclosure. 62 Chapter 4 Removal and replacement procedures

71 2. Remove the hinge covers (2) from the base enclosure. Reverse this procedure to install the hinge covers. Display assembly Description Display assembly, 14.0-in, AntiGlare, high-definition (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcam/microphone module and cable) Spare part number Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31). 5. Remove the solid-state drive connector board cable (see Solid-state drive on page 33). 6. Remove the Card Reader board cable (see Card Reader board cable on page 35). 7. Remove the top cover (see Top cover on page 38). 8. Disconnect the wireless antenna cables from the wireless audio module (see Wireless audio module on page 49). Component replacement procedures 63

72 Remove the display assembly: 1. Disconnect the webcamera/microphone module cable (1) from the system board. 2. Disconnect the display panel cable (2) from the system board. 3. Release the display panel cable (3) from the heat sink. (The display panel cable is attached to the heat sink with double-sided tape.) CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 4. Remove the six Phillips PM screws (1) that secure the display assembly to the base enclosure. 64 Chapter 4 Removal and replacement procedures

73 5. Remove the display assembly (2). Reverse this procedure to install the display assembly. Power connector cable Description Spare part number Power connector cable Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: a. Solid-state drive connector board cable (see Solid-state drive on page 33) b. Card Reader board cable (see Card Reader board cable on page 35) c. Top cover (see Top cover on page 38) d. WLAN module (see WLAN module on page 51) e. Wireless audio module (see Wireless audio module on page 49) Component replacement procedures 65

74 f. System board (see System board on page 55) g. Display assembly (see Display assembly on page 63) Remove the power connector cable: 1. Remove the Phillips PM screw (1) that secures the power connector and bracket to the base enclosure. 2. Remove the power connector bracket (2). 3. Remove the power connector cable (3). Reverse this procedure to install the power connector cable. 66 Chapter 4 Removal and replacement procedures