BT Agile. User Guide

Transcription

1 BT Agile User Guide

2 Welcome to your BT Agile softphone handset Free calls to other BT Softphone users. Low cost local, national, mobile and international phone calls via your computer. Hi-definition sound 1. Easy to use. Light and portable handset plugs into a USB socket on your laptop or desktop computer. * Requires subscription to BT Softphone it s free. Need help? If you have any problems setting up or using your BT Agile please contact the BT Softphone Helpline on or visit and go to the FAQs page. Alternatively, you may find the answer in Help at the back of this guide. 1 Hi-ds provides high quality voice calls via your broadband connection. To experience Hi-ds both caller and recipient must be using BT Softphone or require a product with Hi-ds capability, e.g. BT Videophone 1000 or BT Hub Phone 1010.

3 This User Guide provides you with all the information you need to get the most from your BT Agile handset and BT Softphone. Before you make your first call you will need to set up your handset and download the BT Softphone software. Follow the simple instructions in Getting Started, over the next few pages. Got everything? BT Agile handset with USB cable attached You will also need: Broadband Internet connection A laptop or desktop computer with free USB port System requirements Processor Memory Hard disk space Operating system Connection Sound Adaptor Audio only All features Minimum Optimal Minimum Optimal Intel Pentium II 400 MHz or equivalent Intel Pentium III 1.3 GHz or equivalent 128 MB RAM 128 MB RAM 256 MB RAM 256 MB RAM 15 MB 30 MB 30 MB 30 MB Windows 2000 Windows XP Windows Vista Broadband connection Full duplex 16 bit Intel Pentium III Intel Pentium MHz or 2.0 GHz or equivalent equivalent Windows 2000 Windows XP Windows Vista If you do not have a BT Softphone account visit

4 4 In this guide Getting started Install the software Connecting your BT Agile for the first time Getting to know your phone Handset BT Softphone window Using your BT Agile Log in Open the screen from the system tray Dial a number Topping up your account Add a contact Dial a contact End a call Answer a call Reject a call Adjust earpiece volume Secrecy Multiple calls Availability status Voic Listen to voic Minimise BT Softphone window. 14 Close window BT Softphone toolbar Softphone tab My profile Open options menu Application Alerts & Sounds Privacy Devices Network Diagnostics Advanced BT Broadband Talk / Softphone account BT Digital Vault Sign out Exit View tab Contacts tab Actions tab Help tab Help General information Safety Product disposal instructions R&TTE Guarantee

5 Getting started 5 Note No battery is required. Power is supplied by the computer through the USB cable. Install the software If you already have BT Softphone installed on your computer, please check the version number in the Help About menu. If you have a version earlier than 3.1 you will need to download and install the latest release in order to use your BT Agile. Note You must install the software before plugging in the handset 1. Turn on your PC and ensure it is connected to the internet. 2. Open the web browser and go to the BT Softphone home page: 3. Click on the Download icon near the bottom of the page. 4. Follow the instructions on the webpage to download and install BT Softphone. If you do not yet have a BT Softphone account use your web browser to go to and register it s FREE and only takes a couple of minutes!

6 6 Getting started Connecting your BT Agile for the first time 1. Make sure your PC is switched on and connected to the internet. 2. Plug your BT Agile into a USB port on your computer. 3. Double click the BT Softphone icon on your desktop. 4. Login with your BT Softphone account user name and password. If required click the Remember username and Remember password boxes so you do not have to enter these each time. You can also select Sign in automatically if you want your BT Softphone software to run automatically each time you switch on your computer. If you do not have a BT Softphone account, you can set one up for free by clicking on Create, at the bottom of the window and following the prompts. 5. Click Login to connect to BT Softphone. For full details on using BT Softphone click Help at the top of the BT Softphone screen.

7 Getting to know your phone 7 Handset Earpiece Phone status light On - during a call. Flashing quickly incoming call. Flashes slowly when secrecy is on. BT Start BT Softphone application. When application is running, press to maximise or bring screen to front. End Call End a call. Up Scroll up through your contacts list. Increase earpiece volume. Talk Used to make and receive calls. Press to expand contact groups, e.g. work, friends etc. 1 Long press to put a caller on hold and transfer between open calls. Microphone Down Scroll down through contacts list. Decrease earpiece volume. Secrecy Mute the microphone so your caller cannot hear you. Press again to resume your call.

8 8 Getting to know your phone BT Softphone window Tool bar My availability status. BT Softphone updater Click to check for latest updates. Voic indicator Call details Contacts Click to open the contacts list. The Phone Book Click to search the BT Broadband Talk phone book. History Click to see the calls lists.

9 Using your BT Agile 9 Log in 1. Make sure your PC is connected to the internet. 2. Plug your BT Agile into a USB port on your computer. 3. Double click the BT Softphone icon on your desktop. 4. If required, enter your BT Softphone account user name and password. 5. Click Login to connect to BT Softphone. Note Occasionally, following the initial installation, Windows may select the BT Agile instead of your PC speakers as the default device for playing all sounds on (eg music tracks). This setup can be changed using the Audio devices menu in Windows Control Panel. BT Softphone sounds are set separately in the Softphone options menu, see page 17. Open the screen from the system tray 1. When the BT Softphone is minimised in the system tray, press the button on your BT Agile. User name and password When you subscribe to BT Softphone you will receive a user name and password. You will need to enter these in order to log on to your service. Note When you log in, you can tick the Remember my name and Remember my password boxes so you do not have to enter them each time. If you have a Broadband Talk account you can link it to your BT Softphone account, conveniently allowing calls to be charged to your BT Broadband Talk account so Pay As You Go top ups are not needed. For more info, go to Automatic log on If you tick the Sign in automatically box as well, your BT Softphone will automatically be started and logged on whenever you switch on your computer. WARNING BT Agile and BT Softphone are not a replacement for your ordinary phone. This equipment is not designed for making calls when the power fails or broadband connection is lost. Alternative arrangements should be made for access to emergency services.

10 10 Using your BT Agile Search alphabetically Use your computer keyboard to search alphabetically by entering the first letter of the name. The first name that starts with this letter or the nearest letter in the alphabet will be displayed. You can now refine your search by scrolling or on your keyboard. Dial a number 1. Use the handset to enter the phone number. The number format must include the area code and number, e.g If you make a mistake press 2. Press to dial. to clear all numbers dialled. Topping up your account Calls to BT Softphone addresses are free and calls to landlines, mobiles or international numbers are available at low cost rates (see Help menu). In order to make chargeable calls, you must either link your Softphone account to a Broadband Talk account (see or top up your pay as you go (PAYG) account. To top up your PAYG account, open the pay-as-you-go window at the bottom of the Softphone screen, log in using your Softphone username and password and follow the top up instructions to add credit to your account using a credit or debit card. Add a contact 1. Using the mouse, click Contacts on the toolbar, then Add Contact. Or click on the Contacts icon on the Contacts screen. 2. Enter your contact details. 3. Click Save & Close.

11 Using your BT Agile 11 Dial a contact 1. Scroll and on the handset to select a contact. Contact groups can be opened and closed by pressing the the group folder is highlighted. 2. Press on the handset to dial the primary number for the selected contact. when Note If you do not have 'Call immediately' selected in the Options/Application menu (see page 15), the first time you press Send, the contact number will be displayed in the call details panel and you have to press Send again to make the call. 3. If you have multiple numbers for a contact, you may use the mouse to select an alternative number before you make the call from the window that opens when the contact is selected. End a call 1. Press. Answer a call Handset and/or PC speaker rings (depending on device set up see page 17). When a call comes in, your handset rings and the call light flashes. 1. Press. Note The ringer volume level can be increased in the Options Devices menu. In addition, using the same menu, Softphone can be set to ring through the PC speakers to increase the volume further, see pages 16 & 17. Reject a call 1. If you don t want to take a call, when the phone rings, press.

12 12 Using your BT Agile In call options Adjust earpiece volume During a call you can adjust the volume by using the mouse on the BT Softphone window: 1. Click on and slide up or down to increase or decrease the volume. Or, by using the handset: 1. Press to increase or to decrease the volume. Secrecy You can mute the microphone so you can talk to someone else nearby without your caller hearing you. 1. During a call, press. Your caller cannot hear you. The indicator LED will flash slowly. 2. Press again to resume your call. Multiple calls Your BT Agile has the ability to hold two calls on the same line simultaneously or initiate a 3-way conference: Put a call on hold during a call, press and hold the number button for 2 seconds. The caller will be put on hold and hear music. Call a second number put the first caller on hold then either using the or buttons on the handset to select a contact from your contacts list or dial direct from the keypad.

13 Using your BT Agile 13 Switch between two calls a long press on the number button will put you through to the other caller and the previous caller will be put on hold and hear music. End the call you are on at any time by pressing. You will then automatically be put through to the other caller who was on hold. Initiate a 3-way call with two calls open, use your mouse to click on Conference on the call window. Availability status Use the mouse to set your status for taking softphone calls. Your caller will see this message when they ring you if they are calling from a BT Softphone account. 1. Click Availability on the BT Softphone window. 2. Click on an option to select: Available Busy Away Not available for calls Do not disturb Voic Offline Custom status message click and enter the message you want your callers to see. In this window, you can also edit, delete or create a new message. Your BT Broadband Talk Voic service can act like an answering machine and record messages from callers. For further details and to subscribe to Voic , please call Only available if your account is linked to a BT Broadband Talk account.

14 14 Using your BT Agile Listen to voic 1. Dial 1571 to listen to your messages. 2. Press to exit voic . Window options Minimise BT Softphone window 1. The icon will minimise your BT Softphone window to the taskbar. 2. Press to maximise the BT Softphone window again. Close window 1. Press X in the top right corner with mouse. Note When you close the window, you are still logged in to Softphone. The availability icon appears in windows tray by the clock, maximise again by pressing the button.

15 BT Softphone toolbar 15 Softphone tab Menu My Profile Options Broadband Talk Account BT Digital Vault Sign Out Exit My profile 1. Click on Softphone, then click on My Profile. 2. Enter your contact details and other information. This can be made available in the BT Phone Book for other BT Broadband Talk users. Open options menu 1. Click on Softphone, then click on Options. Application 1. In the Options menu, click Application to choose basic set up options: Click to activate/deactivate Auto launch to start BT Softphone automatically every time you switch your computer on.

16 16 BT Softphone toolbar Click to activate/deactivate Always open a new message in its own window. Click to activate/deactivate Call immediately once a phone number is selected. Click to choose how pressing Enter will work when Messaging. Enter your preferred Set status to idle time. 2. Click OK to set your options or Cancel to return to the main screen without saving options. Alerts & Sounds 1. In the Options menu, click Alerts & Sounds to choose basic set up options: Click to open the drop down menu Use sound for to select the sound event you want. Click on the By playing drop down menu to choose a sound. Click on Import Sounds to browse your computer or the Internet for sounds saved in.wav format. Click to activate/deactivate Show alert box and use the drop down menu to choose when you want the alert box to be shown. Click to activate/deactivate Mute all sounds. This will stop all alert sounds. Privacy Use these options to block or accept calls and messages from selected numbers and contacts.

17 BT Softphone toolbar 17 Devices If you change your handset or use a headset, you can adjust these settings to suit your device. 1. In the Options menu, click Devices. Choose from the following Options: Speaker and microphone should both be set to BT Agile handset in order to use BT Agile to make and receive calls. Headset Mode. Click the drop down menus for Speaker and Microphone and select the option you want. Click OK to confirm. Speakerphone Mode. Click the drop down menus for Speaker and Microphone and select the option you want. Click OK to confirm. Phone Ring Device. Click the drop down menu for Ring Device and select the option you want. Select BT Agile handset for the BT Agile to ring on incoming calls. Move the slider for Ring Volume to adjust the ringer volume. Click OK to confirm. Check 'Also ring PC speaker' for incoming calls to ring through PC speaker as well (ensure they are turned on). Camera. Click the drop down menu and select the device you want. Click OK to confirm. Camera To run a web cam ensure your computer meets the minimum requirements. See System Requirements, page 3. Network Displays the Network Connection Speed. Click OK to confirm.

18 18 BT Softphone toolbar Diagnostics Click on the box to activate/deactivate Enable diagnostic logging. Under Destination, enter the location where you want your diagnostic log to be saved if different from the default choice. Click OK to confirm. Advanced You should only need to adjust these settings if advised to do so by the Helpline or Helpdesk. Click on the boxes to activate/deactivate Reduce echo s from speakers or Use slower but more compatible video format. Click OK to confirm. BT Broadband Talk / Softphone account 1. Click to open the BT Broadband Talk / Softphone web page to access your account information. BT Digital Vault 1. Click BT Digital Vault to open the web page to safely and securely store precious photos and video clips. Sign out 1. Click on Sign Out to close the BT Softphone screen. 2. Click on the availability icon in the system tray to log in again. Exit 1. Click Exit to log out of your BT Softphone service.

19 BT Softphone toolbar 19 View tab This lets you adjust the look of your BT Softphone window. 1. Click on View. 2. Click to activate/deactivate the window you want: Minimise to Deskbar Show Dialpad Pay-as-you-go (Pay as you go users only) Contacts tab Open Contacts 1. Click on Contacts and select the option you want. Show The Phone Book Show History Add Contact. Click and enter details of a new contact. Delete Contact. Click and select a contact from the list you want to delete. Add a group. Click then enter a contact group name, e.g. Choir. To rename a group, click on a group from the list then click on Contacts then Rename a group. To delete a group, delete the individual contacts, select the group and click on Contacts then Delete Group. Import Contacts. Use the drop down menu to select where you want to import contacts from then click Next and follow the on-screen prompts.

20 20 BT Softphone toolbar Export Contacts. Use the drop down menu to select where you want to export a contact from then click Next and follow the on-screen prompts. Actions tab Open the Actions tab 1. Click on Actions and select the option you want. Redial. Move the mouse pointer over Redial and then click on an entry in the redial list. Hide my number for this call. Click on the Actions tab then click on Hide my number for this call to activate. Click again to de-activate. When active, the hide entry icon is displayed in the phone number box. Then enter the number you want and dial as normal. Help tab Open the Help tab 1. Click on Help and select the option you want. Help. Click to open the Softphone FAQs website page. Call Charges. Click to open the call charges website page. Report abuse. Click to report abusive telephone or video calls. About. Click to display your BT Softphone software version and build reference number.

21 Help 21 The phone does not ring Make sure the ringer volume is not set to off. Make sure BT Softphone status is not set to Do Not Disturb. Check ringer device is correct in options/devices menus, ie BT Agile handset should be ringer device selected. Check that 'Mute all sounds' is not active on the options menu. No sound during call Turn up the earpiece volume, see page 12. Check the handset is still plugged in. Your caller cannot hear you Make sure the microphone is not set to Secrecy. Make sure the call is not on hold. Cannot make or receive BT Broadband calls Make sure your BT Softphone status is not offline. Check that the USB cable is connected properly. Cannot make BT Softphone calls Check your account to see if you have enough credit. If the above solutions still do not solve your problem, remove the phone from the computer wait 10 seconds, plug in the handset and restart BT Softphone. Need further help? Select help from help menu - links directly to FAQ page. Visit and go to the FAQs page which contains a full Softphone user guide. Call the BT Softphone Helpline on

22 22 General information Important This equipment is not designed for making emergency telephone calls when the power fails or broadband connection is lost. Alternative arrangements should be made for access to emergency services. Your BT Agile is not a replacement for your ordinary telephone. Safety Cleaning Simply clean the handset with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock. Environmental Do not expose to direct sunlight or high temperatures such as near a hot radiator. Do not leave your product on carpets or other surfaces which generate fibres or place it in locations preventing the free flow of air over its surfaces. Do not submerge any part of your product in water and do not use it in damp or humid conditions, such as bathrooms. Do not expose your product to fire, explosive or other hazardous conditions. There is a slight chance your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord during an electrical storm. Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life. The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using best available recovery and recycling techniques to minimize the impact on the environment, treat any hazardous substances and avoid the increasing landfill. Product disposal instructions for residential users When you have no further use for it, please remove any batteries and dispose of them and the product as per your local authority s recycling processes. For more information please contact your local authority or the retailer where the product was purchased. Product disposal instructions for business users Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal.

23 General information 23 Technical information R&TTE This equipment complies with the requirements of the Radio Equipment and Telecommunications Terminal Equipment Directive (1999/5/EC) based on the standard EN :2001 +A11 +CORRIG. For a copy of the Declaration of Conformity please contact the BT Agile Helpline on Guarantee Your BT Agile is guaranteed for a period of 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT s or its agent s discretion the option to replace the BT Agile, or any component thereof, which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product. The conditions of this guarantee are: The guarantee shall only apply to defects that occur within the 12 month guarantee period. Proof of purchase is required. The equipment is returned to BT or its agent as instructed. This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents. This guarantee does not affect your statutory rights. Within the 12 month guarantee period If you experience difficulty using the product, prior to returning your product, please read the Help section beginning on page 21, or contact the BT Agile Helpline for assistance on or visit In the unlikely event of a defect occurring, please follow the Helpline s instructions for replacement or repair. Outside of the 12 month guarantee period: If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you contact BT s approved repair agent, on or a local qualified repairer.

24 Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No Designed and produced by The Art & Design Partnership Ltd. Printed in China BT Agile (05/07) Ed5