U.S. Rehabilitation Act Section 508 Compliance and Remediation Statement for Livelink irims 3.0.2

Transcription

1 U.S. Rehabilitation Act Section 508 Compliance and Remediation Statement for Livelink irims August 27, 2003

2 Contents Compliance and Remediation Statement for Section 508 of the Rehabilitation Act... 1 Disclaimer... 1 Summary Table: Voluntary Product Accessibility Template... 2 Detail Voluntary Product Accessibility Templates... 3 Subpart B Technical Standards... 3 Section Software Applications and Operating Systems... 3 Section Web-based Intranet and Internet Information and Applications... 7 Subpart C Functional Performance Criteria Section Functional Performance Criteria Subpart D Information, Documentation, and Support Section Information, Documentation, and Support Additional Remarks Page i

3 Compliance and Remediation Statement for Section 508 of the Rehabilitation Act This statement describes the compliance of version of Livelink irims, a software product from Open Text, with the United States Rehabilitation Act Section 508 Electronic and Information Technology Accessibility Standards. The description of Livelink irims s compliance with Section 508 is presented in the form of Voluntary Product Accessibility Templates (VPATs) in subsequent sections of this statement. Date: August 27, 2003 Name of Product: Livelink irims (Livelink Module) Version: Contact for more Information: Disclaimer This document is for informational purposes only. OPEN TEXT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT. The information contained in this document represents the current view of Open Text Corporation on the issues discussed as of the date of publication. Because Open Text must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Open Text, and Open Text cannot guarantee the accuracy of any information presented after the date of publication. Page 1

4 Summary Table: Voluntary Product Accessibility Template The following VPAT table summarizes the compliance of Livelink irims with the relevant sections of Subparts B through D of Section 508 of the U.S. Rehabilitation Act. For details about Livelink irims s compliance with the applicable sections, please refer to the VPATs on the pages referenced. Subpart B Technical Standards Section Software Applications and Operating Systems Section Web-based internet information and applications Section Telecommunications Products Section Video and Multimedia Products Section Self-Contained, Closed Products Section Desktop and Portable Computers Supported. Please refer to the relevant VPAT on page 3. Supported. Please refer to the relevant VPAT on page 7. Not applicable. Not applicable. Not applicable. Not applicable. Subpart C Functional Performance Criteria Section Functional Performance Criteria Supported. Please refer to the relevant VPAT on page 10. Subpart D Information, Documentation, and Support Section (a) Information, Documentation and Support Supported. Please refer to the relevant VPAT on page 12. Livelink irims is not considered a telecommunications product. Livelink irims does not use video or multimedia. Livelink irims is not a selfcontained product. Livelink irims is software as defined under sections and Page 2

5 Detail Voluntary Product Accessibility Templates Subpart B Technical Standards Section Software Applications and Operating Systems Section Detail Voluntary Product Accessibility Template (a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually. Supported with minor exceptions: Livelink irims is a combination of Livelink and the irims client-server based application. Livelink is a Web-based application accessed through a standard Web browser. Livelink fully supports accessibility features provided under the operating system and Web browser used such as StickyKeys, FilterKeys, MouseKeys, and High Contrast. Where keyboard access is not provided through the Web browser, Open Text provides alternative means to access the functions. For example, menus are available in non-java forms. irims is a client-server based application. irims fully supports accessibility features provided under the operating system such as StickyKeys, FilterKeys, MouseKeys, and High Contrast. Certain menus in Livelink irims are not yet available in a keyboard accessible fashion. The noncompliant interface elements will be remedied in a release that follows that of Livelink 9.1 (core). Certain features in irims are not yet available in a keyboard accessible fashion. The critical non-compliant interface elements will be remediated in the service packs that follow the initial release of irims as they are identified. Other, lower priority violations will be scheduled for appropriate remediation beginning in a release following within 12 months of irims Page 3

6 Section Detail Voluntary Product Accessibility Template (b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer (c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes (d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text (e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application s performance. Livelink irims does not disrupt or disable any accessibility features of the operating system. Livelink irims supports technologies that make computer programs more accessible to people who use assistive technology. Visual onscreen focus and tracking is provided throughout Livelink irims Supported with minor exceptions: Livelink is a fully Web-based application that is accessed through a standard Web browser. All images used on buttons in the irims product have associated menu text, except for look-up navigator icons and arrow buttons. Livelink irims utilizes standard and consistent images throughout the application. There may be some instances where Livelink does not meet this requirement. For more information, please refer to Section irims contains images on buttons that currently do not have associated text, however, most images do have tool tips. Assistive technology cannot read this type of button. Page 4

7 Section Detail Voluntary Product Accessibility Template (f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes (g) Applications shall not override user selected contrast and color selections and other individual display attributes (h) When animation is displayed, the information shall be displayable in at least one nonanimated presentation mode at the option of the user (i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element (j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided. Livelink irims uses standard system functions to send textual information to the Web browser. irims uses standard windows display controls. Only mandatory fields are denoted by bold text.. Supported with minor exceptions: Livelink does not override system-wide color settings as identified in the operating system display properties. Livelink provides a means by which users can select their own preferences for color and contrast for items displayed within folders. irims does not override system-wide color settings as identified in the operating system display properties. Livelink does not use animated presentation modes. Livelink irims does not convey information through color alone anywhere in the interface. Livelink provides a means by which individual users can select a color preference for display of items in folders. Four to six color choices are provided by default. The system administrator can adjust the selection to provide additional color choices. irims does not provide functionality to adjust color and contrast settings. There is an instance where irims does not support user selected contrast and color. This is the background color on Message Boxes. All status windows in irims that have animated images also contain textual status indicators such as counts or table lists. User-selected contrast and color is set through the operating system for the irims application. Page 5

8 Section Detail Voluntary Product Accessibility Template (k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz (l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Livelink irims does not use flashing or blinking objects or text in any application User Interface. Livelink irims includes a variety of interfaces that use electronic forms. All of these interfaces include field elements required for assistive technologies. Livelink irims is a clientserver based application that uses standard windows display controls. Page 6

9 Section Web-based Intranet and Internet Information and Applications Section Detail Voluntary Product Accessibility Template (a) A text equivalent for every non-text element shall be provided (e.g., via alt, longdesc, or in element content (b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation (c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup (d) Documents shall be organized so they are readable without requiring an associated style sheet (e) Redundant text links shall be provided for each active region of a server-side image map (f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape (g) Row and column headers shall be identified for data tables (h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. Supported with minor exceptions: Providing ALT tags is required by Livelink s design specifications. Not applicable: Livelink irims does not include multimedia presentations. Livelink irims does not convey information through color alone anywhere in the interface. Livelink irims complies with this requirement. Not applicable: Livelink irims does not contain server-side image maps. Not applicable: Livelink irims does not contain client-side image maps. Livelink identifies table, row, and column headers of tables that display data. Livelink identifies the association of data cells and header cells of tables that display data. There are a few, minor exceptions that do not impact any functional components of the application. These will be remedied in our standard version release cycle. There is one instance of text on a shaded background that has low contrast values. This is our copyright information that tags each page. Page 7

10 Section Detail Voluntary Product Accessibility Template (i) Frames shall be titled with text that facilitates frame identification and navigation (j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz (k) A text-only page, with equivalent information or functionality, shall be provided to make a Web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes (l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by assistive technology (m) When a Web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with Section (a) through (l) Partially supported: Frames are currently not titled with text, however titles can be added through customization. Livelink irims does not include any functionality that causes the screen to flicker. Not applicable. Partially supported: Livelink irims includes a keyboard accessible menu option that enables an individual user to activate menus that can be accessed through assistive technology. There are some remaining components that still do not comply with this requirement. Livelink does not require the use of plug-ins to interpret page content. The non-compliant interface elements will be remedied in a release that follows that of Livelink 9.1 (core). The non-compliant interface elements will be remedied in a release that follows that of Livelink 9.1 (core). Livelink itself does not require the use of plug-ins; however, customers can upload document types that do. The customer would have to provide the appropriate plug-ins for the document types and a means by which the user can download them through functionality that exists in the Livelink application. For example, creating a folder that is linked to Livelink s Enterprise Workspace provides access to the document types. Page 8

11 Section Detail Voluntary Product Accessibility Template (n) When electronic forms are designed to be completed on-line, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues (o) A method shall be provided that permits users to skip repetitive navigation links (p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Partially supported: Livelink irims currently does not tag form fields; however, tags can be added through customization. Partially supported: Livelink currently does not provide a means to skip repetitive navigation links; however, skip navigation links can be added through customization. Livelink irims does not require the user to respond within a specified time for any operations. The non-compliant interface elements will be remedied in a release that follows that of Livelink 9.1 (core). The non-compliant interface elements will be remedied in a release that follows that of Livelink 9.1 (core). Page 9

12 Subpart C Functional Performance Criteria Section Functional Performance Criteria Section Detail Voluntary Product Accessibility Template (a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided (b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided (c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided. Livelink irims supports technologies that make computer programs more accessible to people who use assistive technology. Livelink irims supports the use of screen readers to access user interface information. Livelink irims supports the use of screen readers to access user interface information. Livelink irims supports system large font settings. Livelink irims does not require user hearing for access to any application functionality. Readily available assistive technologies may be used with Livelink. Users of assistive technology should contact their assistive technology vendor to assess the compatibility of specific assistive technology with Web browsers and to learn how to adjust their settings to achieve optimal results. Users can adjust the font size of their web browsers. Users can also employ the accessibility options of the operating system and Web browser along with assistive aids that work with Web browsers. Users should contact the vendor of the Web browser, operating system, and assistive aid to learn how to adjust their settings to achieve optimal results. Page 10

13 Section Detail Voluntary Product Accessibility Template (d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided (e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided (f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. Not applicable: Livelink irims does not require user hearing for access to any application functionality. Livelink irims does not require speech input for access to any application functionality. Livelink irims is used with readily available Web browsers and works in conjunction with accessibility features found in the operating system or assistive aid available for use with the Web browser. For example, when the StickyKeys feature in the Microsoft Windows operating environment is on, the user can press a modifier key (SHIFT, CTRL, or ALT) and then another key in sequence (rather than at the same time) to enter shifted (modified) characters and other key combinations. Pressing a modifier key once latches the key down until the user presses a non-modifier key or clicks a mouse button. Pressing a modifier key twice locks the key until the user presses the key a third time. The FilterKeys accessibility feature allows the user to set the keyboard repeat rate, acceptance delay, and bounce rate. Page 11

14 Subpart D Information, Documentation, and Support Section Information, Documentation, and Support Criteria (a) Product Support Documentation (b) Accessibility and Compatibility Features Supporting Features Supported. Supported. Remarks and explanations Documentation is provided in HTML and PDF formats for customers. Livelink irims includes extensive help file documentation in HTML format, including any accessibility and compatibility features. An individual may access and view help file topics online or may select a topic for printing (c) Support Services Supported. The primary means of customer support information is the Open Text Knowledge Center, which is a Web site that is based on the Livelink product. Open Text is introducing guidelines and standards that will govern the design and preparation of content so that it conforms to the Section 508 technical standards. Access to Open Text Customer Support personnel is provided by telephone and e- mail. Individuals who are hearing impaired may request access via a TTY relay service at no additional charge. Page 12

15 Additional Remarks This statement describes the compliance of the Livelink irims software product with Section 508 of the Rehabilitation Act accessibility standards and outlines plans for addressing non-compliance issues. The assessment of compliance is based on an external and internal assessment of Livelink irims with the Keyboard Accessible Menus enabled. A component of this product is dependent on Livelink 9.1 (core) for some of its compliance characteristics and cannot be made to conform until Livelink itself is conformant. The remediation of non-compliant areas will be made in service packs and/or maintenance releases that follow the release of Livelink 9.1 (core). Typically, the first service pack is issued approximately six months after the initial product release. Maintenance releases are issued for features that cannot be changed by a service pack. Maintenance releases of the module code are also released with new versions of Livelink and/or irims. Certain interface elements are non-compliant because they lack tags or titles required only for assistive technology. Open Text plans to modify the standard product to include these tags; however, tags and titles can be added to these elements using the standard Livelink Software Development Kit. The irims localization tools were not included in the assessment. It is expected that the same compliance characteristics that exist for the irims application exist for the irims localization tools. Note that alternate application interfaces that provide access to information managed by the irims repository exist in the form of integrated products. These integrated interfaces include the irims Filing Bin, which requires Microsoft Windows Explorer, and the irims Outlook plug-in, which requires Microsoft Outlook, for operation. The assessment includes an assumption that the standard Microsoft Windows Accessibility options can be employed by individuals for whom those options were designed. Page 13

16 For additional information, please contact: Open Text Corporation Copyright 2003 by Open Text Corporation. The copyright to these materials and any accompanying software is owned, without reservation, by Open Text. These materials and any accompanying software may not be copied in whole or part without the express, written permission of Open Text. The information in this document is subject to change without notice. All rights reserved. Printed in Canada. Open Text Corporation is the owner of the trademarks Open Text, Great Minds Working Together, Livelink, irims, BASIS, Techlib, OnTime among others. This list is not exhaustive. All other products or company names are used for identification purposes only, and are trademarks of their respective owners. CORPORATE HEADQUARTERS 185 Columbia St. W., Waterloo, ON N2L 5Z5 Canada Phone: Fax: USA HEADQUARTERS 2201 S. Waukegan Rd., Bannockburn, IL USA Phone: Fax: EUROPE, MIDDLE EAST, AFRICA HEADQUARTERS Webster House, 22 Wycombe End, Beaconsfield, Buckinghamshire HP9 1NB United Kingdom Phone: Fax: ASIA/PACIFIC HEADQUARTERS 138 Harris St., Pyrmont, NSW 2009 Australia Phone: Fax: