Avalanche Enabler 4.06 User Guide

Transcription

1 Avalanche Enabler 4.06 User Guide en ug Revised 09/05/08

2 ii Copyright 2008 by Wavelink Corporation All rights reserved. Wavelink Corporation 6985 South Union Park Avenue, Suite 335 Midvale, Utah Telephone: (801) Fax: (801) Website: No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means, without permission in writing from Wavelink Corporation. This includes electronic or mechanical means, such as photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to change without notice. The software is provided strictly on an as is basis. All software, including firmware, furnished to the user is on a licensed basis. Wavelink grants to the user a non transferable and nonexclusive license to use each software or firmware program delivered hereunder (licensed program). Except as noted below, such license may not be assigned, sublicensed, or otherwise transferred by the user without prior written consent of Wavelink. No right to copy a licensed program in whole or in part is granted, except as permitted under copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with other program material, create a derivative work from a licensed program, or use a licensed program in a network without written permission from Wavelink. The user agrees to maintain Wavelink s copyright notice on the licensed programs delivered hereunder, and to include the same on any authorized copies it makes, in whole or in part. The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed program delivered to the user or any portion thereof. Wavelink reserves the right to make changes to any software or product to improve reliability, function, or design. The information in this document is bound by the terms of the end user license agreement.

3 Table of Contents 1 Table of Contents Chapter 1: Introduction 5 Document Assumptions Document Conventions About the Avalanche Enabler Installation Cold Boot Recovery Interfacing with Mobile Devices Interfacing with the File System Interfacing with the Registry Interfacing with the Radio Card Chapter 2: Installation and Configuration 11 Avalanche Enabler Configuration Package Installing the Avalanche Enabler Software Package Configuring the Avalanche Enabler Package Deploying the Configuration ActiveSync Enabler Configuration Utility Installing the Configuration Utility on the Host System Creating Enabler Configurations Deploying an Enabler Configuration Configuring Network Settings Setting Network Settings through the Configuration Utility Using Avalanche Network Profiles Chapter 3: Using the Avalanche Enabler 25 Licensing Managing the Enabler Launching the Enabler Connecting to a Mobile Device Server Changing Enabler Views Launching Applications Using Scan to Config Receiving Updates and Installing Applications Exiting the Enabler Configuring the Enabler from the Mobile Device Managing Network and Wireless settings Selecting the Primary Adapter Assigning Profiles to Adapters Managing Profiles Configuring Manual Profiles Viewing the Avalanche Network Profile Viewing Enabler Status View Status Information

4 2 Wavelink Avalanche Enabler User Guide Refresh Adapter Settings Reviewing Information in the Adapter Info Dialog Box Chapter 4: Configuration Tasks: ActiveSync Enabler Configuration Utility 45 Configuring User Interaction Configuring the Settings Password Configuring the Exit Password Configuring Installation Notification Configuring the Mobile Device Server IP Address Configuring Updates Over a Serial Connection Configuring Periodic Updates Configuring Enabler Preferences Configuring Startup and Shutdown Options Configuring the Log Level Configuring the Time Zone Configuring Auto Execute Configuring Shortcuts Creating Shortcuts Modifying Existing Shortcuts Deleting Shortcuts Configuring the Taskbar Configuring Registry Keys Creating a Registry Key Editing a Registry Key Chapter 5: Configuration Tasks: Enabler Interface 67 Configuring the Mobile Device Server IP Address Configuring Updates Over a Serial Connection Configuring Periodic Updates Configuring Enabler Preferences Configuring Startup and Shutdown Options Configuring the Log Level Configuring Auto Execute Configuring Shortcuts Creating Shortcuts Editing Shortcuts Removing Shortcuts Configuring the Taskbar Chapter 6: Managing Clients through the Avalanche Console81 Updating Clients Update Methods Preparing for Serial Updates Preparing for RF Updates Setting the Terminal ID

5 Table of Contents 3 Controlling the Mobile Device Pinging Mobile Devices Sending Messages Device Statistics Configuring Mobile Device Properties Viewing Properties Creating User Defined Properties Creating Device Side Properties Editing Properties Deleting Properties Managing Avalanche Software Packages Before You Deploy Deploying Software Packages to Clients Removing Software Packages from Clients Chapter 7: Avalanche Enabler Configuration Dialog Box 105 Connection Tab Execution Tab Server Contact Tab Preferences Tab Shortcuts Tab Adapter Tab Network Tab Name Server Tab Wireless Tab Scan Config Tab User Interaction Tab Display Tab Menu Tab Appendix A: Wavelink Contact Information 137

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7 Chapter 1: Introduction 5 Chapter 1: Introduction This document provides information about installing, configuring, and using the Avalanche Enabler (Enabler). This chapter provides the following information: Document Assumptions Document Conventions About the Avalanche Enabler Document Assumptions This document assumes that the reader has the following: Familiarity with the mobile devices to which you are deploying the Enabler. Knowledge of wireless networks and wireless networking protocols. Knowledge of TCP/IP, including IP addressing, subnet masks, routing, BootP/DHCP, WINS, and DNS. Knowledge of Wavelink Avalanche products including Avalanche MC and Avalanche SE. Document Conventions The following section contains information about text formatting conventions in this manual.

8 6 Wavelink Avalanche Enabler User Guide This document uses the following typographical conventions: Courier New Any time you interact with the physical keyboard or type information into a text box that information appears in the Courier New text style. This text style is also used for any file names or file paths listed in the text. Examples: The default location is C:\Program Files\Adobe\FrameMaker7.1. Press CTRL+ALT+DELETE. Bold Any time this document refers to an option, such as descriptions of different options in a dialog box, that option appears in the Bold text style. This is also used for tab names and menu items. Examples: Click Open from the File Menu. Italics Any time this document refers to another section within the document, that section appears in the Italics text style. This style is also used to refer to the titles of dialog boxes. Example: See Components of Avalanche MC on page 15 for more information. The Infrastructure Profiles dialog box appears. About the Avalanche Enabler The Enabler is an application that is installed on mobile devices. The primary function of the Enabler is to provide communication with the Mobile Device Server. The Mobile Device Server is server software that allows communication between the mobile device and the Avalanche Console.

9 Chapter 1: Introduction 7 NOTE The term Avalanche Console applies to both Avalanche MC and Avalanche SE. For brevity and clarity, the document will simply reference Avalanche Console for both sets of software. Mobile devices with a properly functioning Enabler are referred to as Avalanche clients. The Enabler can communicate with the Mobile Device Server via serial connection or RF connection to the system that hosts the Mobile Device Server. Communication allows the Avalanche client to download configurations and configuration changes from the Mobile Device Server. Because it is designed to allow administrators to configure mobile devices, the Enabler can take over a number of functions on the mobile device. These functions include: Control of the radio card, which allows you to configure the radio card (IEEE and WEP) settings of the mobile device from the Avalanche Console or at the mobile device through the Enabler GUI. Control of IP networking, which allows you to configure the IP settings of the mobile device from the Avalanche Console or at the mobile device through the Enabler GUI. You can also use the Enabler to perform the following tasks: Lock down the mobile device to prevent users from accessing other installed components. (This feature is only available for Windows CEbased Enablers.) Create shortcuts in the Enabler GUI to other applications on the mobile device. View communication between the Enabler and the Mobile Device Server, including software and configuration downloads. View messages sent by an administrator from the Avalanche Console to the mobile device. Launch applications that have been deployed to the mobile device through the Avalanche Console.

10 8 Wavelink Avalanche Enabler User Guide Installation Installation of the Enabler to a mobile device is facilitated over a Microsoft ActiveSync connection between a PC that is running the Enabler installation utility and the mobile device. It is also facilitated through the Enabler package installed in the Avalanche Console. Cold Boot Recovery The Enabler uses Flash memory to ensure that the Enabler survives a cold boot. During normal device operation, the Enabler is loaded into RAM. A copy of the Enabler is stored in the Flash memory of the mobile device. Wavelink works within the constraints of the mobile device to determine the best method to restore the Enabler to the mobile device from the Flash memory storage location in the event of a cold boot. Interfacing with Mobile Devices The Avalanche Enabler interfaces with the following components of a mobile device: The file system The radio card The registry This section describes how the Avalanche Enabler interfaces with each of these components. Interfacing with the File System The Enabler requires about 1 MB of space on the mobile device and additional space on the Flash drive to provide for cold boot recovery. Since part of the Enabler s design provides for the download of configuration files and applications from a Mobile Device Server, the Enabler may write other files to volatile and non volatile memory. For example, the Enabler allows users to download and install the Wavelink Telnet Client over the network connection.

11 Chapter 1: Introduction 9 Interfacing with the Registry The Enabler uses the mobile device registry to obtain and configure the IP settings of the radio card on the mobile device. Software packages that are installed through the Enabler may also add registry entries to the mobile device. Interfacing with the Radio Card The Enabler is designed to control and configure the radio (802.11) card on the mobile device. The Enabler interface allows administrators and/or users to configure the various components of the radio card on the mobile device, including the SSID and WEP settings.

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13 Chapter 2: Installation and Configuration 11 Chapter 2: Installation and Configuration There are two ways to automatically configure the Enabler settings: through the ActiveSync Enabler Configuration Utility and through the Avalanche Enabler Configuration package. Once installed on the mobile device, you can also configure settings directly from the Enabler. Network settings can also be configured through the ActiveSync Enabler Configuration Utility, the Avalanche Enabler configuration package and from the Enabler itself. This chapter provides information about the two ways to configure the Enabler automatically and also provides information about configuring network settings. For information about manually configuring an installed Enabler from the mobile device, refer to Chapter 5: Configuration Tasks: Enabler Interface on page 67. Avalanche Enabler Configuration Package This section provides information Avalanche Enabler configuration package including: Installing the Avalanche Enabler Software Package Configuring the Avalanche Enabler Package Deploying the Configuration Installing the Avalanche Enabler Software Package Before you can configure the software package, you need to install the package to the Avalanche Console. Once installed, you will have access to the configuration utility for the Enabler. You can either create a new software profile for the Enabler package or use the default profile. Steps to create a profile are included in these instructions. Before you begin installation, be sure you know the location on the local machine of the package.

14 12 Wavelink Avalanche Enabler User Guide NOTE If you are using Avalanche SE, the Enabler software package is automatically installed in the default profile. To add a software profile: 1 From the Navigation Window in the Avalanche Console, select Software Profiles. The Software Profiles tab appears. 2 Click Add Profile. The Input dialog box appears. 3 Type the name of the new software profile and click OK. NOTE Software profile names are case sensitive and must be unique. The new profile is added to the Software Profile List. 4 In the Software Packages tab, click Add Package. The Create Software Package dialog box appears. 5 Select Add an Avalanche software package and browse to the location of the Enabler package. 6 Select the file and click Next. A License Agreement dialog box appears. 7 Accept the license agreement and click Next. 8 The package files will begin extracting locally. When the extraction is complete, click Next. The Configure Software Package dialog box appears.this dialog box displays the configuration tools available for the package. 9 If you want to configure the Enabler, double click the configuration tool.

15 Chapter 2: Installation and Configuration When you are finished configuring, click Finish to complete the installation. Configuring the Avalanche Enabler Package You can configure the Enabler software package from the Software Packages tab in the Software Profile. To configure the Avalanche Enabler package: 1 Select the Software Profile that contains the Enabler software package and click the Software Packages tab. 2 If you want to enable the software package, click Edit, right click the package and select Enable. 3 Right click the package and select Configure. NOTE You do not have to be in Edit Mode to configure the package. The Configure Software Package dialog box appears. 4 Double click the Enabler Configuration tool and the Avalanche Update Settings dialog box appears.

16 14 Wavelink Avalanche Enabler User Guide Figure 2-1. Avalanche Update Settings Dialog Box 5 Use the tabs in the Avalanche Update Settings dialog box to create and modify the Enabler configuration. NOTE For information about each of the tabs in the Avalanche Update Settings dialog box, refer to Chapter 7: Avalanche Enabler Configuration Dialog Box on page After you have finished creating the configuration, click OK. The configuration is saved to the host system and the Avalanche Update Settings dialog box closes.

17 Chapter 2: Installation and Configuration 15 Deploying the Configuration Once you have configured the Enabler settings, you can deploy the configuration to the mobile device from the Avalanche Console or force the mobile device to connect to the Console and retrieve the configuration. Use one of the following methods to deploy the configuration: From the Mobile Device Inventory tab in the Avalanche Console, rightclick on the device to which you want to deploy the configuration and select Update Now. Or From the device, launch the Enabler and select File > Connect. ActiveSync Enabler Configuration Utility This section provides information about using the ActiveSync Enabler Configuration Utility to create and modify Enabler settings. The configuration utility allows you to configure the settings of the Enabler without installing the Avalanche package and is mainly used in partnership with ActiveSync. The following information is provided: Installing the Configuration Utility on the Host System Creating Enabler Configurations Deploying an Enabler Configuration Installing the Configuration Utility on the Host System You can obtain the configuration utility from the Wavelink web site or by contacting Wavelink Customer Service. To install: 1 Double click the configuration utility installation package. A Welcome dialog box appears. 2 Click Next.

18 16 Wavelink Avalanche Enabler User Guide A License Agreement dialog box appears. 3 Click I Agree to agree to the license agreement and continue installation. A Choose Install Location dialog box appears. 4 Browse to the location where you want to place the configuration utility and click Install. The files are extracted and the Enabler is installed. When installation is finished, a Complete dialog box appears. 5 If you want to start the configuration utility immediately, ensure the Run Wavelink Avalanche Enabler box is enabled. 6 Click Finish. Creating Enabler Configurations Use the configuration utility to create or modify an Avalanche Enabler configuration. To create or modify an Avalanche Enabler configuration: 1 On the host system, access the Enabler configuration utility. Figure 2-2. Enabler Configuration Utility 2 Click the Enabler Settings button.

19 Chapter 2: Installation and Configuration 17 The Avalanche Update Settings dialog box appears. Figure 2-3. Connection Tab 3 Use the tabs in the Avalanche Update Settings dialog box to create or modify the Avalanche Enabler configuration. NOTE For more information about each of the tabs in the Avalanche Update Settings dialog box, refer to Chapter 7: Avalanche Enabler Configuration Dialog Box on page After you have finished creating the configuration, click OK. The configuration is saved to the host system and the Avalanche Update Settings dialog box closes.

20 18 Wavelink Avalanche Enabler User Guide Deploying an Enabler Configuration Use the Enabler configuration utility and a Microsoft ActiveSync partnership to deploy the new configuration to the mobile device. When you download the new configuration to the mobile device, it overwrites the existing configuration. The parameters that you configured in the Avalanche Update Settings dialog box will replace the old Enabler settings on the mobile device, including any manually configured settings. To deploy a new configuration: 1 Ensure that you have an active Microsoft ActiveSync partnership between the host system and the mobile device. 2 On the host system, access the product configuration utility. 3 Click Config Only. NOTE If you have not installed the Enabler on the mobile device, click Application and Config. This installs the Enabler on the mobile device and sets the configuration. The Product Install dialog box appears and displays the progress of the download. After the download is complete, the product configuration utility appears and indicates that the new configuration has been successfully installed. 4 Close the configuration utility. Configuring Network Settings You can use the Enabler configuration utility or an Avalanche network profile to configure the network settings of the mobile device. You can also use Scan to Config to configure network settings or modify the network settings directly from the Enabler on the mobile device. For information about configuring using these methods, refer to Using Scan to Config on page 31 and Managing Network and Wireless settings on page 34. This section provides the following information:

21 Chapter 2: Installation and Configuration 19 Setting Network Settings through the Configuration Utility. Using Avalanche Network Profiles Setting Network Settings through the Configuration Utility Using the Enabler configuration utility, you can set network settings that are part of the Enabler Configuration. Network settings are located in the Network, Name Server and Wireless tabs in the configuration utility. To configure network settings: 1 On the host system, access the product configuration utility. 2 Click the Enabler Settings button. The Avalanche Update Settings dialog box appears. 3 Select the Network tab.

22 20 Wavelink Avalanche Enabler User Guide Figure 2-4. Network Tab 4 Enable the Configure Network Settings checkbox. 5 If you are using DHCP, enable the DHCP checkbox. NOTE If you enable the DHCP option, the DCHP server will provide the IP Address, Subnet Mask and Gateway fields. You will not be able to configure these manually. 6 Use the IP Address, Subnet Mask, and Gateway fields to configure the IP settings for the mobile device. 7 Select the Name Server tab.

23 Chapter 2: Installation and Configuration 21 Figure 2-5. Name Server Tab 8 Enable the Configure Name Server Settings checkbox. 9 Use the text boxes in the Name Server tab to configure the DNS settings for the mobile device. NOTE If you have enabled DCHP, the name server addresses may be reassigned by the DHCP server. 10 Select the Wireless tab.

24 22 Wavelink Avalanche Enabler User Guide Figure 2-6. Wireless Tab 11 Enable the Configure Wireless Settings option. 12 Enter the SSID in the available text box. 13 From the Encryption Algorithm drop down, selected the method of encryption. 14 Click OK. The Avalanche Update Settings dialog box closes and the new configuration is saved to the host system. 15 Deploy the settings to the mobile device. Refer to Deploying the Configuration on page 15 for more details.

25 Chapter 2: Installation and Configuration 23 NOTE You may be required to reboot the mobile device before the new network settings are applied. Using Avalanche Network Profiles A network profile is a file that contains network configuration information for the Enabler. The file can be downloaded through an update to Avalanche clients. A network profile allows you to configure the following settings for an Avalanche client: IP parameters (including static or dynamic IP address assignment, subnet mask, DNS servers, WINS servers, and default gateway) The IP address of the Avalanche Console for the client The ESSID of the wireless network Encryption and authentication settings for the wireless network To create a network profile: 1 From the Navigation Window, select Network Profiles. 2 From the Network Profiles tab, click Add Profile. The Input dialog box appears. 3 Type the name of the new network profile in the text box and click OK. The new network profile appears in the Network Profile List. Once you have created a network profile, you can edit the settings using the tabs and options. Configuring a network profile includes creating selection criteria that targets the mobile devices that should receive the network profile. For a complete list of network profile settings, refer to the user guide or online help associated with your Avalanche Console. 4 Enable the profile. 5 If you are using Avalanche MC, apply the profile to your locations based on which locations you want to receive the configured network settings. If

26 24 Wavelink Avalanche Enabler User Guide you are using Avalanche SE, the network profile is automatically applied to My Enterprise. 6 Use one of the following methods to deploy the configuration: From the Avalanche Console, right click on the device to which you want to deploy the configuration and select Update Now. Or From the device, launch the Enabler and select File > Connect. Mobile devices with properties that match the selection criteria configured in the network profile will receive the network settings.

27 Chapter 3: Using the Avalanche Enabler 25 Chapter 3: Using the Avalanche Enabler The Enabler contains two primary components: the Enabler GUI interface and the Avalanche Monitor. The Enabler interface allows you to interact with and configure the Enabler. The Monitor is the component of the Enabler that listens for communication requests from the Mobile Device Server. By default, the Monitor runs in the background (transparent to the user) on the mobile device. You can, however, stop the Monitor from launching when the mobile device boots or configure it to terminate whenever the Enabler is terminated on the mobile device. If the Monitor is not active on the mobile device, then the mobile device will not be able to receive communications from Avalanche Console and will not be able to receive any sort of automatic updates. When the Monitor receives an update request from the Avalanche Console, it initiates the process that allows the update to be downloaded to the mobile device. The Monitor is also responsible for keeping track of periodic updates. When a periodic update is due, the Monitor initiates the process whereby the Enabler launches and queries the Mobile Device Server for available updates. This chapter provides the following information: Licensing Managing the Enabler Configuring the Enabler from the Mobile Device Managing Network and Wireless settings Selecting the Primary Adapter Assigning Profiles to Adapters Managing Profiles Viewing Enabler Status Reviewing Information in the Adapter Info Dialog Box

28 26 Wavelink Avalanche Enabler User Guide Licensing The Enabler does not require a license to function on the mobile device. You can install and use the Avalanche Enabler without obtaining a license. However, each mobile device that reports to a Mobile Device Server requires a license. Licensing mobile devices is managed through the Avalanche Console. For more information about licenses, refer to the user guide specific to your console. NOTE To obtain licenses, contact Wavelink Customer Service. Managing the Enabler This section provides the following information: Launching the Enabler Connecting to a Mobile Device Server Changing Enabler Views Launching Applications Using Scan to Config Receiving Updates and Installing Applications Launching the Enabler When you launch the Enabler on the mobile device, the Enabler interface appears. This interface allows you to perform the following tasks: Configure the Avalanche Enabler settings Launch applications in the Programs view Connect to the Avalanche Console and download available updates To launch the Avalanche Enabler: Select the Enabler icon from the Windows Start menu or desktop shortcut.

29 Chapter 3: Using the Avalanche Enabler 27 The Enabler interface appears. Connecting to a Mobile Device Server You can force the Enabler to connect to the Mobile Device Server. When the mobile device connects to the server, it downloads any available updates. This action is called a client side update. To connect to a server: 1 Launch the Enabler on the mobile device. 2 From the File menu, select Connect. Unless you have configured the Enabler differently, the mobile device will first attempt to contact the Mobile Device Server over a serial port connection; then it will use the RF connection. If there are updates available, the mobile device downloads and installs them. The progress of the download/installation displays in the Updates view of the Enabler. Changing Enabler Views The Enabler has three views: Programs View Updates View Split Screen View Programs View The Programs view shows the Avalanche deployed applications and Avalanche created shortcuts. Users can double click an icon or shortcut to launch the application.

30 28 Wavelink Avalanche Enabler User Guide Figure 3-1. Programs View Programs View Options The Enabler View menu allows you to configure which types of software packages appear in the Programs view and how icons in the Programs view are arranged. You can enable one of the following options in the Enabler View menu to specify how icons in the Programs view display: Icons (Default) List Details The Enabler displays only the icons for the applications and packages that appear in the Programs view. The Enabler displays the applications and packages that appear in the Programs view in a list type format. The Enabler displays the applications and packages that appear in the Programs view in a list format that also provides details (size, location, etc.) about each application or package.

31 Chapter 3: Using the Avalanche Enabler 29 You can enable one of the following options in the Enabler View menu to specify which type of software packages appear in the Programs view. Launchable (Default) All Packages The Enabler displays only launchable executables or shortcuts in the Programs view. The Enabler displays all software packages that the Avalanche client has received, installed, and/or rejected. Updates View The Updates view displays information about the mobile device communication with the Mobile Device Server. Figure 3-2. Update View Split-Screen View By default, the Enabler uses a split screen mode to display both views. However, you can use the menus to force the Enabler to display only one of the previous views.

32 30 Wavelink Avalanche Enabler User Guide Figure 3-3. Split Screen View To switch between views or to enable the split-screen view: 1 In the Enabler, access the View menu. 2 Depending on your view preference, choose one of the following: Enable only Programs (and disable Updates) to cause the Enabler to display only the Programs view. Enable only Updates (and disable Programs) to cause the Enabler to display only the Updates view. Enable both Programs and Updates to cause the Enabler to display both the Update and Programs views in split screen mode. Launching Applications By default, the Programs view of the Enabler displays the software packages that are installed on the mobile device and/or shortcuts to other applications on the mobile device. To launch an application from within the Enabler: Double click the shortcut or the icon for the software package.

33 Chapter 3: Using the Avalanche Enabler 31 NOTE For more information about controlling the Programs view of the Enabler, see Changing Enabler Views on page 27. Using Scan to Config Scan to Config allows you to use a Scan Wedge or Scanner Interface to relay network settings in barcode format to the mobile device. To configure network settings for use with Scan to Config, you must create and print barcodes containing the information. Barcodes are created through the Avalanche Console. For more information about creating the barcodes, refer to the specific user guide for your Avalanche Console. To use Scan to Config: 1 Launch the Enabler on the mobile device. 2 From the File menu, select Scan Config. The Scan Configuration dialog box appears. 3 If the barcodes were created using a password, enter the same password in the Passcode text box. 4 Using the mobile device, scan the barcodes. The Remaining text box displays the numbers of the barcodes that still need to be scanned. The Scanned text box displays the numbers of barcodes already scanned. For example, if you have 10 barcodes to scan and you have scanned numbers one and two, the Scanned text box will display 1,2 and the Remaining text box will display 3, 4, 5, 6, 7, 8, 9, 10. Once the barcodes are scanned, the mobile device is configured with the network settings contained in the barcodes. Receiving Updates and Installing Applications The method whereby a mobile device receives and installs updates from the Avalanche Console is automated and, for the most part, transparent to the user. Certain Enabler settings, however, allow a user to postpone or reject the installation of an update.

34 32 Wavelink Avalanche Enabler User Guide NOTE For more information about updates, see Configuring Periodic Updates on page 51. Automatic Package Installation Unless you have configured the Enabler otherwise, updates and software packages that a mobile device downloads from the Avalanche Console are automatically installed without the consent of the user at the mobile device. You will only see the installation occurring if you are working in the Enabler. User-Delayed Package Installation If you have configured the Enabler to prompt the user before installing packages, then users at the mobile device will have the option to delay or postpone the installation of a package after it has been downloaded from the Avalanche Console. For more information about configuring the Enabler to prompt the user before installation, refer to Configuring Installation Notification on page 48. Postponing the Installation If you have configured the Enabler to postpone the installation, the mobile device user, can choose to postpone the installation of an Avalanche deployed software package after it has been downloaded from the Avalanche Console. To postpone the installation of a package: 1 Download an update from the Avalanche Console. When the download is complete, the Install Available dialog box appears. 2 Click Later. The Install Reminder dialog box appears. 3 Use the Install Reminder dialog box to configure the amount of time that transpires before the Avalanche Enabler reminds you that the package is ready to install. 4 Click OK. The software package is not installed will install based on the time configured.

35 Chapter 3: Using the Avalanche Enabler 33 NOTE Postponed packages are not stored in an area of the mobile device that will survive a cold boot. Exiting the Enabler Use the File menu to exit the Enabler. If the Monitor is password protected and configured to terminate upon exiting the Enabler, you will be required to submit a password. To exit the Enabler: 1 From the File menu, select Exit. The Input Exit Password dialog box appears. 2 Type the exit password and click OK. NOTE You will not be allowed to exit the Avalanche Enabler unless you supply the correct password. NOTE The default exit password is leave. For more information about configuring Enabler passwords, see Configuring the Exit Password on page 47. If the Enabler shutdown option is set to monitor for updates the Avalanche Monitor dialog box appears. NOTE If you the Enabler shutdown option is not configured to monitor for updates, the Enabler will close immediately. 3 Determine the action that you want to take: Enable the Continue monitoring option to exit the Enabler but continue running the Monitor. Enable the Stop monitoring option to exit the Enabler and terminate the Monitor. 4 Click OK.

36 34 Wavelink Avalanche Enabler User Guide For information about configuring the Enabler shutdown options, refer to Configuring Startup and Shutdown Options on page 54. Configuring the Enabler from the Mobile Device You can manually configure Enabler settings once the Enabler is installed on the mobile device. To manually configure the Enabler: 1 From the File menu, select Settings. 2 If the Enabler is configured to require a password, enter a password in the Input Settings Password dialog box and click OK. NOTE The default password is system. For information about configuring the password, refer to Configuring the Settings Password on page 46. The Avalanche Update Settings dialog box appears. 3 Use the tabs to configure the Enabler settings. 4 Click OK to save the settings and exit the Avalanche Update Settings dialog box. NOTE For detailed information about configuring each tab in the Avalanche Update Settings dialog box, refer to Chapter 7: Avalanche Enabler Configuration Dialog Box on page 105. Managing Network and Wireless settings From the Adapters tab in the Avalanche Update Settings dialog box, you can select the following network and wireless management options: Manage Network Settings. When you select this option, the Enabler manages all network settings. If you disable this option, the settings are managed by the third party software associated with network management.

37 Chapter 3: Using the Avalanche Enabler 35 Manage Wireless Settings. When you select this option, the Enabler manages the wireless settings. If you disable this option, the settings are managed by the third party software associated with wireless management. For most installations, these options are enabled by default. This is dependent on the manufacturer. The Manage Wireless Settings and Manage Network Settings options in the Adapters tab dictate global network and wireless settings for the Enabler. When these global settings are enabled, the Enabler maintains control of network settings or wireless settings or both. When downloading a profile that is configured to manage network and wireless settings using ActiveSync or the Avalanche Console, the Enabler will not apply the network and wireless settings to the adapter unless the global Manage Wireless Settings and Manage Network Settings options are enabled. Until these options are enabled, the network and wireless settings are controlled by the third party software associated with these settings. To enable the network and wireless settings: 1 From the File menu, select Settings. 2 Enter a password in the Input Settings Password dialog box. 3 Select the Adapters tab.

38 36 Wavelink Avalanche Enabler User Guide Figure 3-4. Adapters Tab 4 Enable the Manage Network Settings option. 5 Enable the Manage Wireless Settings option. 6 Click OK to save the settings. NOTE A reboot may be required after enabling or disabling these options depending on the third party application managing the network and wireless settings. The Enabler supports adapters. Available adapters will appear in the Current Adapters drop down menu, even when the Enabler is not set to manage the network or wireless settings and no network profiles are available. Selecting the Primary Adapter The primary adapter is the adapter that is configured to use the network profile and will be used to manage the IP and wireless settings on the device. The fastest wireless adapter is automatically selected as the primary adapter

39 Chapter 3: Using the Avalanche Enabler 37 and will be the first adapter to attempt connection with the Avalanche Console. If there is only one adapter on the mobile device, this adapter will automatically be selected as the primary adapter. If you have multiple adapters, you can select which adapter to set as the primary adapter by enabling the Primary Adapter option. To switch primary adapters, you must select a new adapter and enable the Primary Adapter option to the new adapter. Once you select a new adapter as the primary adapter, the previous adapter will no longer be the primary. When an adapter is selected as the primary adapter, the Primary Adapter option will be inactive to prevent you from disabling the adapter until you select a new adapter from the drop down list. At that point, the Primary Adapter option becomes active. You can also enable the Icon on taskbar option. When enabled, an icon appears on the taskbar displaying the wireless network meter strength. The wireless network meter option only displays information for the primary adapter. If there is no network profile on the mobile device, once you download an Avalanche network profile, the settings of that profile are applied to the adapter selected as the primary adapter. To select the primary adapter: 1 From the File menu, select Settings. 2 Enter a password in the Input Settings Password dialog box. 3 Select the Adapters tab. 4 Select an adapter from the Current drop down list. 5 If the adapter you selected is not the current primary adapter, enable the Primary Adapter option. 6 If you want to display the signal strength of the adapter, enable Icon on taskbar.

40 38 Wavelink Avalanche Enabler User Guide Assigning Profiles to Adapters Once you select an adapter (whether primary or not), you can assign the Avalanche network profile or a configured manual profile to the adapter. For information about configuring manual profiles, refer to Managing Profiles on page 38. For information about configuring Avalanche network profiles, refer to the user guide specific to your Avalanche Console. To select assign a profile: 1 From the File menu, select Settings. 2 Enter the password in the Input Settings Password dialog box. 3 Select the Adapters tab. 4 From the Current drop down list, select the adapter you want to use. 5 Enable either Use Avalanche Network Profile or Use Manual Settings. The device will update the settings. NOTE If the Enabler has downloaded an Avalanche network profile, but is set to use the manual profile, it will not automatically make the switch. You must select the Use Avalanche Network Profile option. However, if the Avalanche network profile is configured with the Override Manual Settings option, the Enabler will be forced to switch from using the manual profile to the Avalanche network profile. For more information about configuring this option, refer to Managing Network Profiles in the user guide specific to your Avalanche Console. Managing Profiles An Avalanche network profile is a network profile that is configured through the Avalanche Console and then downloaded to the mobile device. The Enabler can store one Avalanche profile on the mobile device. This Avalanche profile can be applied to any of the available adapters on the mobile device, but only one adapter can be configured with this profile at a time. When the Avalanche profile is applied, that adapter becomes the primary adapter. You cannot change any of the network settings of the Avalanche network profile

41 Chapter 3: Using the Avalanche Enabler 39 from the Enabler. You must perform all configurations through the Avalanche Console. A manual profile is a network profile that can be configured from the Enabler on the mobile device. A manual profile can be configured and stored for each adapter on the mobile device. If you install the Enabler with a configured network profile through ActiveSync, this profile will be selected and assumed the default profile. Once the Enabler is downloaded to the device you can switch between using an Avalanche profile or a manual profile. Configuring Manual Profiles You can configure manual profiles on an individual basis to manage the network and wireless settings in the Manual Settings Properties dialog box. When you select the Manage network settings option in this dialog box, the network and wireless management settings apply only to the adapter being configured. The options to manage network and wireless settings within a manual profile will not be available unless the global network and wireless settings options are enabled in the Adapters tab. NOTE For more information about configuring the Avalanche Enabler settings password, see Configuring the Settings Password on page 46. To configure the manual profile: 1 From the File menu, select Settings. The Input Settings Password dialog box opens. 2 Enter the password and click OK. The Avalanche Update Settings dialog box opens. 3 Select the Adapters tab. 4 Ensure the Manage Network Settings and Manage Wireless Settings options are enabled. 5 Enable the Use Manual Settings option.

42 40 Wavelink Avalanche Enabler User Guide 6 Click the manual settings button located next to the Use Manual Settings option. The Manual Settings Properties dialog box opens. Figure 3-5. Manual Settings Properties Dialog Box 7 Configure the settings for the profile in the Network, DNS, Wireless, and Authentication tabs to configure the settings. NOTE For detailed information about configuring each tab, refer to Chapter 7: Avalanche Enabler Configuration Dialog Box on page 105. When configuring a manual profile you have the option to manage network and wireless settings with that profile if the Global Manage Network Settings option is selected. NOTE If you modified the IP parameters of the mobile device, you may be prompted to reboot the system before the changes can be applied.

43 Chapter 3: Using the Avalanche Enabler 41 Viewing the Avalanche Network Profile An Avalanche network profile is any profile deployed to the device through ActiveSync or the Avalanche Console. The Avalanche Network Profile dialog box lists the properties configured for the current Avalanche network profile on the device. The profile is read only on the Enabler, meaning it can not be modified from the Enabler interface. To view the Avalanche profile: 1 From the File menu, select Settings. 2 Enter the password in the Input Settings Password dialog box. 3 Select the Adapters tab. 4 Click the Avalanche button next to the Use Avalanche Network Profile option. The Avalanche Network Profile dialog box opens. Figure 3-6. Avalanche Network Profile Dialog Box 5 Use the scroll bars to view the settings.

44 42 Wavelink Avalanche Enabler User Guide The properties listed in the Avalanche Network Profile dialog box include wireless, IP and encryption information. The exact list of properties depends on what properties you configured for the network profile. NOTE All encrypted properties are masked (*****) for security purposes. Viewing Enabler Status From the Status tab you can perform the following actions: View Status Information Refresh Adapter Settings View Status Information The Status tab provides information about the state of the device including: Signal Strength. The signal bars represent signal strength from the access point to the active adapter. Signal Quality. The signal bars represent the signal quality from the access point to the active adapter. IP Address. The IP address of the active adapter. MAC address. The MAC address of the active adapter. SSID. Service Set Identifier, or the name of the network being accessed. BSSID. The MAC address of the access point with which the adapter associates. Link Speed. The speed at which the signal is being sent from the adapter to the device. This is dependent on signal strength. To view the status tab: 1 From the File menu, select Settings. 2 Enter the password in the Input Settings Password dialog box.

45 Chapter 3: Using the Avalanche Enabler 43 3 Select the Status tab. Figure 3-7. Status Tab NOTE You can also review status information by selecting Help > Adapter Info > Status. Refresh Adapter Settings Refreshing the adapter settings reapplies the adapter settings to the network profile and may cause the IP stack to rebind. The Enabler will also perform a rescan of the device to look for available adapters on the system. If new adapters are detected, the adapter drop down menu will update with the new available adapters. To refresh the adapter settings: 1 Navigate to the Status tab. 2 From the drop down menu, select the adapter. 3 Click the refresh button located next to the drop down menu.

46 44 Wavelink Avalanche Enabler User Guide NOTE It may take up to 12 seconds for the adapter to refresh. During this time the adapter drop down menu displays the message No wireless adapters present. Once the adapter has finished refreshing, the name of the adapter reappears in the drop down menu. Reviewing Information in the Adapter Info Dialog Box The Adapter Info dialog box allows mobile device users (rather than administrators) to review the adapter status and the network profile properties without accessing all of the Enabler settings. The Status tab provides the information about the state of the mobile device (refer to Viewing Enabler Status on page 42 for a list of the information displayed) and the Properties tab displays the basic properties of the current network profile (Avalanche or manual) that the adapter is using. The exact list of properties depends on what properties you configured for the network profile. To access the Adapter Info dialog box: 1 From the Help menu, select Adapter Info. The Adapter Info dialog box appears. 2 Select the Status or Properties tab to view the information.

47 Chapter 4: Configuration Tasks: ActiveSync Enabler Configuration Utility 45 Chapter 4: Configuration Tasks: ActiveSync Enabler Configuration Utility This section provides information about performing common Enabler configuration tasks using the ActiveSync Enabler Configuration Utility on your host system. These tasks include: Configuring User Interaction Configuring the Mobile Device Server IP Address Configuring Updates Over a Serial Connection Configuring Periodic Updates Configuring Enabler Preferences Configuring Auto Execute Configuring Shortcuts Configuring the Taskbar Configuring Registry Keys If desired, you can also perform these configuration tasks from the Enabler interface on the mobile device. For more information, refer to Chapter 5: Configuration Tasks: Enabler Interface on page 67. NOTE Whenever a new configuration is downloaded to the mobile device, the new configuration will overwrite any settings configured on the Enabler interface at the mobile device. Configuring User Interaction You can configure the way the mobile device user interacts with the Enabler by configuring password protection and package installation behavior.

48 46 Wavelink Avalanche Enabler User Guide NOTE To ensure Enabler security, passwords can only be configured using the ActiveSync Enabler Configuration Utility. Password configuration cannot be accessed from the Enabler interface. This section provides the following information: Configuring the Settings Password Configuring the Exit Password Configuring Installation Notification Configuring the Settings Password Use a settings password to prevent unauthorized users at the mobile device from accessing and modifying the Enabler configuration. To configure a settings password: 1 From the ActiveSync Enabler Configuration Utility, click the Enabler Settings button. The Avalanche Update Settings dialog box appears. 2 In the User Interaction tab, enable the Secure Settings with Password checkbox. 3 In the Settings Password text box, type the desired password.

49 Chapter 4: Configuration Tasks: ActiveSync Enabler Configuration Utility 47 Figure 4-1. User Interaction Tab 4 Click OK. The new Avalanche Enabler configuration is saved to the host system and the Avalanche Update Settings dialog box closes. 5 Download the new configuration to the mobile device. Configuring the Exit Password Configure an exit password to prevent either of the following: Shutdown of the Monitor. If you configure the Monitor to terminate when the Enabler is terminated, then the user must supply the correct exit password before the user will be allowed to exit the Enabler. Exit the Enabler. Prevents the mobile device user from exiting the Enabler interface without providing a password.

50 48 Wavelink Avalanche Enabler User Guide To configure an exit password: 1 From the ActiveSync Enabler Configuration Utility, click the Enabler Settings button. The Avalanche Update Settings dialog box appears. 2 In the User Interaction tab, enable the Prompt for password when exiting Monitor checkbox. 3 In the Exit Password text box, type the desired password. 4 Click OK. The new Avalanche Enabler configuration is saved to the host system and the Avalanche Update Settings dialog box closes. 5 Download the new configuration to the mobile device. NOTE If a user does not provide the correct exit password, neither the Monitor nor the Enabler will close. Configuring Installation Notification The Enabler allows you to choose whether to notify mobile device users before a package is installed. This will give the user the option to postpone or allow the installation. Alternatively, you can choose to install packages without notification or permission from the user. To configure installation: 1 From the ActiveSync Enabler Configuration Utility, click the Enabler Settings button. The Avalanche Update Settings dialog box appears. 2 In the User Interaction tab, enable the Prompt user before installing packages checkbox. 3 Click OK. The new Avalanche Enabler configuration is saved to the host system and the Avalanche Update Settings dialog box closes.

51 Chapter 4: Configuration Tasks: ActiveSync Enabler Configuration Utility 49 4 Download the new configuration to the mobile device. Configuring the Mobile Device Server IP Address By default, if the mobile device cannot contact the Mobile Device Server over a serial connection, it broadcasts a request on the local RF network. Any server on the local network can answer the request. If you want the mobile device to send requests to a specific Mobile Device Server, you can configure the mobile device with the IP address or host name of the server. NOTE You can also use an Avalanche network profile to configure a mobile device with the IP address or host name of the Mobile Device Server. For more information about configuring and using Avalanche network profiles, refer to the user guide or online help associated with your Avalanche Console. To configure the IP address: 1 From the ActiveSync Enabler Configuration Utility, click the Enabler Settings button. The Avalanche Update Settings dialog box appears. 2 Select the Connection tab. 3 Enable the Configure Address checkbox and type the IP address or host name of the Avalanche Server in the Avalanche Server Address text box.

52 50 Wavelink Avalanche Enabler User Guide Figure 4-2. Connection Tab 4 Click OK. The Avalanche Update Settings dialog box closes and the new configuration is saved to the host system. 5 Download the new configuration to the mobile device. Configuring Updates Over a Serial Connection You can configure a mobile device to contact the Mobile Device Server and receive updates over a serial connection. If no serial connection is available or if the mobile device is not configured to check for serial updates, then the mobile device uses the RF network to contact the server.

53 Chapter 4: Configuration Tasks: ActiveSync Enabler Configuration Utility 51 To configure the mobile device for serial updates: 1 From the ActiveSync Enabler Configuration Utility, click the Enabler Settings button. The Avalanche Update Settings dialog box appears. 2 Select the Connection tab. 3 Enable the Check serial connection for updates checkbox. 4 Click OK. The Avalanche Update Settings dialog box closes and the new settings are saved to the host system. 5 Download the new configuration to the mobile device. Configuring Periodic Updates You can configure the Avalanche Enabler to periodically query the Mobile Device Server for available updates. The Monitor provides for periodic updates; if the Monitor is not running, then the mobile device will not be able to use the periodic updates feature. To configure periodic updates with the configuration utility: 1 From the ActiveSync Enabler Configuration Utility, click the Enabler Settings button. The Avalanche Update Settings dialog box appears. 2 Select the Server Contact tab. 3 Enable the Periodic Update checkbox. 4 Use the every drop down menu to configure the number of days/hours/ minutes between periodic updates. 5 If you select the day(s) or hour(s) option, the starting at menu becomes available. Use the starting at drop down menu to configure the hour of the day when the periodic updates will begin.

54 52 Wavelink Avalanche Enabler User Guide NOTE When you select the hour(s) option, the starting at drop down menu only becomes available when the following time periods are entered in the every text box: 2, 3, 4, 6, 8, 12, If desired, configure any of the following periodic update options: If you want the server to wake a suspended device at the designated update time, enable the Wakeup device if suspended checkbox. If you want the mobile device to reboot before an update is performed, enable the Reboot before attempt checkbox. If you want the mobile device to be updated only when it is connected to an external power source, enable the Require external power checkbox. If you want to allow time offset when the device is unavailable at the selected update time, enable the Use relative offset checkbox. This will ensure that the amount of time between updates remains the same, although the update will no longer occur at the set hour. 7 Configure the following server options: In the Server timout delay text box, enter the number of seconds for the device to wait before timing out. In the Server contact retries text box, enter the number of times for the device to attempt to contact the server. In the Delay before retry text box, enter the number of seconds for the device to wait between connection attempts.

55 Chapter 4: Configuration Tasks: ActiveSync Enabler Configuration Utility 53 Figure 4-3. Server Contact Tab 8 Click OK. The Avalanche Update Settings dialog box closes and the new update settings are saved to the host system. 9 Download the new configuration to the mobile device. Configuring Enabler Preferences You can configure various Enabler functions according to your preferences. Configuring Startup and Shutdown Options Configuring the Log Level Configuring the Time Zone

56 54 Wavelink Avalanche Enabler User Guide Configuring Startup and Shutdown Options You can configure the behavior of the Enabler and the Monitor when the mobile device boots up. You can also configure the behavior of the Monitor when the Enabler is terminated. To configure startup and shutdown options: 1 From the ActiveSync Enabler Configuration Utility, click the Enabler Settings button. The Avalanche Update Settings dialog box appears. 2 Select the Preferences tab. 3 Select one of the following Startup options from the drop down menu: Do not Monitor. Select this option if you do not want to launch the Avalanche Enabler or the Avalanche Monitor at system startup. Monitor for Updates. Select this option to launch only the Avalanche Monitor at system startup. Launch User Interface. Select this option to launch the Avalanche Enabler and the Avalanche Monitor at system startup. NOTE The mobile device will not be able to receive updates when the Avalanche Monitor is not running.

57 Chapter 4: Configuration Tasks: ActiveSync Enabler Configuration Utility 55 Figure 4-4. Startup/Shutdown Tab 4 Select one of the following Shutdown options from the drop down menu: Monitor for Updates. Select this option if you want the Avalanche Monitor to continue running when a user exits the Avalanche Enabler. Exit Application. Select this option if you want the Avalanche Monitor to terminate when a user exits the Avalanche Enabler. NOTE If you have configured an exit password, the Avalanche Enabler will prompt the user for a password when the user attempts to exit the Avalanche Enabler. If the user cannot supply the password, neither the Avalanche Enabler nor the Avalanche Monitor will terminate. 5 Click OK.

58 56 Wavelink Avalanche Enabler User Guide The Avalanche Update Settings dialog box closes and the new settings are saved to the host system. 6 Download the new configuration to the mobile device. Configuring the Log Level The Activity Log records actions that have occurred on the Enabler. You can configure the log level for this file, which controls what data is written to the log file along with the level of data that is sent to the Console. To configure the log level: 1 From the ActiveSync Enabler Configuration Utility, click the Enabler Settings button. The Avalanche Update Settings dialog box appears. 2 Select the Preferences tab. 3 Select one of the following Log Level options from the drop down menu: No Activity Log. Nothing is written to the log file. Critical. Saves only critical errors to the log file. Error. Writes Critical messages, along with configuration and/or communication problems to the log file. Warning. Writes Critical and Error messages to the log file, along with any possible operational problems. Info. Writes operational information to the log file. Debug. Writes large amounts of information to the log file that can be used to diagnose more serious problems. 4 Click OK. The Avalanche Update Settings dialog box closes and the new settings are saved to the host system. 5 Download the new configuration to the mobile device.

59 Chapter 4: Configuration Tasks: ActiveSync Enabler Configuration Utility 57 NOTE The log file (enabler.log) is saved to the main installation directory on the mobile device (the default location is \Program Files\Wavelink\Avalanche). You can remove the log file from the device and view it in any text editor. Configuring the Time Zone You can configure the Enabler clock to correspond to any desired time zone. To configure the time zone: 1 From the ActiveSync Enabler Configuration Utility, click the Enabler Settings button. The Avalanche Update Settings dialog box appears. 2 Select the Preferences tab. 3 From the Time Zone drop down menu, select Use local time zone to use the time zone of the machine running the ActiveSync Enabler Configuration Utility. Or Select the desired time zone from the available list. 4 If you would like to configure the Enabler to adjust to daylight savings time, enable the Automatically adjust clock for daylight saving checkbox. 5 Click OK. The Avalanche Update Settings dialog box closes and the new settings are saved to the host system. 6 Download the new configuration to the mobile device. Configuring Auto-Execute You can configure the Avalanche Enabler to automatically execute an Avalanche deployed application or a shortcut when the Avalanche Enabler is launched. Ensure that you know the name of the Avalanche deployed application before you begin to configure the auto execute option.

60 58 Wavelink Avalanche Enabler User Guide To configure the auto-execute option: 1 From the ActiveSync Enabler Configuration Utility, click the Enabler Settings button. The Avalanche Update Settings dialog box appears. 2 Select the Execution tab. 3 Enable the Auto Execute selection checkbox. 4 In the Select Auto Execution App text box, type the name of the Avalanche deployed application that you want to automatically execute when the Avalanche Enabler is launched. 5 In the Delay before execution (seconds) text box, type the number of seconds to delay the auto execution after the Avalanche Enabler is launched. Figure 4-5. Execution Tab

61 Chapter 4: Configuration Tasks: ActiveSync Enabler Configuration Utility 59 6 Click OK. The Avalanche Update Settings dialog box closes and the new settings are saved to the host system. 7 Download the new Avalanche Enabler configuration to the mobile device. Configuring Shortcuts You can configure shortcuts to other (non Avalanche deployed) applications on the mobile device. The shortcuts that you configure appear in and can be launched from the Programs view of the Avalanche Enabler. Before you create a shortcut, ensure that you know the correct path to the application executable or an existing shortcut to the application executable. NOTE The Avalanche Enabler allows for shortcuts to application executables or to existing application executable shortcuts. You cannot use the Avalanche shortcuts feature to create shortcuts to folders; however, you can create a shortcut to some documents and non executable files. This section provides information about using the ActiveSync Enabler Configuration Utility to perform the following tasks: Creating Shortcuts Modifying Existing Shortcuts Deleting Shortcuts Creating Shortcuts Use the ActiveSync Enabler Configuration Utility to create shortcuts that will appear in the Programs view of the Avalanche Enabler. To create a new shortcut: 1 From the ActiveSync Enabler Configuration Utility, click the Enabler Settings button. The Avalanche Update Settings dialog box appears. 2 Select the Shortcuts tab.

62 60 Wavelink Avalanche Enabler User Guide Figure 4-6. Shortcuts Tab 3 Click Add. The Shortcut Add dialog box appears. 4 In the Title text box, type the name of the shortcut. (This is the name that will appear in the Programs view of the Avalanche Enabler.) 5 In the Target text box, type the location (path and file name) of the application executable of an existing shortcut to the application executable. 6 In the CmdLine text box, type any command line switches that you want applied when the application executable is launched.

63 Chapter 4: Configuration Tasks: ActiveSync Enabler Configuration Utility 61 Figure 4-7. Shortcut Add Dialog Box 7 Click Save. The Shortcut Add dialog box closes and the new shortcut appears in the Shortcuts tab. 8 Click OK. The Avalanche Update Settings dialog box closes and the new configuration is saved to the host system. 9 Download the new configuration to the mobile device. Modifying Existing Shortcuts Use the Shortcuts tab to modify the name, location, and command line switches of an existing shortcut. To modify an existing shortcut: 1 From the ActiveSync Enabler Configuration Utility, click the Enabler Settings button. The Avalanche Update Settings dialog box appears. 2 Select the Shortcuts tab. 3 From the list of shortcuts, select the shortcut that you want to modify. 4 Click Edit. The Shortcut Edit dialog box appears.

64 62 Wavelink Avalanche Enabler User Guide 5 Use the Shortcut Edit dialog box to modify the name, location, and command line switches for the shortcut. 6 After you have finished modifying the shortcut, click Save. The Shortcut Edit dialog box closes. 7 Click OK. The Avalanche Update Settings dialog box closes and the new shortcut configuration is saved to the host system. 8 Download the new configuration to the mobile device. Deleting Shortcuts Use the Shortcuts tab to delete an existing shortcut from the Avalanche Enabler configuration. To delete an exiting shortcut: 1 From the ActiveSync Enabler Configuration Utility, click the Enabler Settings button. The Avalanche Update Settings dialog box appears. 2 Select the Shortcuts tab. 3 From the list of shortcuts, select the shortcut that you want to delete. 4 Click Delete. The Delete Shortcut dialog box appears. Figure 4-8. Delete Shortcut Dialog Box

65 Chapter 4: Configuration Tasks: ActiveSync Enabler Configuration Utility 63 5 Click Yes. The Delete Shortcut dialog box closes and the shortcut is removed. 6 Click OK. The Avalanche Update Settings dialog box closes and the new configuration is saved to the host system. 7 Download the new Avalanche Enabler configuration to the mobile device. Configuring the Taskbar You can configure the Avalanche Enabler as the primary application on the mobile device to prevent users from accessing other components of the mobile device. This configuration will hide the desktop and disable the Windows Start menu. Users will be unable to exit the Avalanche Enabler without an exit password, and will only be able to launch applications that appear in the Programs view of the Avalanche Enabler. To configure the taskbar: 1 From the ActiveSync Enabler Configuration Utility, click the Enabler Settings button. The Avalanche Update Settings dialog box appears. 2 Select the Taskbar tab. 3 Enable one of the following Display State options: Normal. Displays the taskbar and allows normal taskbar functionality. Hidden. Hides the taskbar from view. Locked. Displays the taskbar, but restricts taskbar functionality. 4 If you enable the Locked option, more settings become available. Select any or all of the following options: Show Device Icons. Displays all icons on the mobile device. Show Time. Displays the time on the taskbar.

66 64 Wavelink Avalanche Enabler User Guide Allow Wavelink Menu. Allows the user to access launched Enabler applications and the input keyboard. 5 Click OK. The Avalanche Update Settings dialog box closes and the new configuration is saved. 6 Download the new Avalanche Enabler configuration to the mobile device. Configuring Registry Keys The Enabler provides the ability to create and configure registry keys. The registry contains extended information, settings and various other values for device operating systems. By configuring and creating new keys within the registry you can control a majority of the operating system functions, such as enabling or disabling specific settings. The limitations of the registry keys are dependent on the mobile device you are using. NOTE For a complete list of tasks you can perform in the registry editor, refer to the Avalanche Enabler Registry Keys Quick Start Guide. This section provides the following information: Creating a Registry Key Editing a Registry Key Creating a Registry Key To create a registry key, access the Avalanche Update Settings dialog box from ActiveSync Enabler Configuration Utility. To create a registry key: 1 From the ActiveSync Enabler Configuration Utility, click the Enabler Settings button. The Avalanche Update Settings dialog box appears. 2 Select the Registry tab.

67 Chapter 4: Configuration Tasks: ActiveSync Enabler Configuration Utility 65 Figure 4-9. Registry Tab 3 From the Root drop down list, select the root directory of your registry entry. The following options are available: HKEY_CLASSES_ROOT HKEY_CURRENT_USER HKEY_LOCAL_MACHINE 4 In the Key text box, enter the path of the registry key location. 5 Enter the desired name in the Name text box, and the desired value in the Value text box. 6 From the Type drop down menu, select either STRING or DWORD. 7 Click Add. 8 Click OK.

68 66 Wavelink Avalanche Enabler User Guide The new registry key appears in the registry key list. 9 Deploy the new configuration to the mobile device. Editing a Registry Key Use the Registry tab to edit the configuration of existing registry keys. To edit a registry key: 1 Access the Registry tab. 2 From the registry key list, select the key you wish to edit. 3 Edit the Root, Key, Name, Value, and Type as desired. 4 Click Add. 5 Click OK. The new registry key appears in the registry key list. 6 Delete the previous registry key by selecting the key and clicking Remove. 7 Deploy the new configuration to the mobile device.

69 Chapter 5: Configuration Tasks: Enabler Interface 67 Chapter 5: Configuration Tasks: Enabler Interface This section provides information about performing common Enabler configuration tasks using the Enabler interface on the mobile device. These tasks include: Configuring the Mobile Device Server IP Address Configuring Updates Over a Serial Connection Configuring Periodic Updates Configuring Enabler Preferences Configuring Auto Execute Configuring Shortcuts Configuring the Taskbar If desired, you can also perform these configuration tasks from the ActiveSync Enabler Configuration Utility on your host system. For more information, refer to Chapter 4: Configuration Tasks: ActiveSync Enabler Configuration Utility on page 45. Configuring the Mobile Device Server IP Address By default, if the mobile device cannot contact the Mobile Device Server over a serial connection, it broadcasts a request on the local RF network. Any server on the local network can answer the request. If you want the mobile device to send requests to a specific Mobile Device Server, you can configure the mobile device with the IP address of the server. NOTE You can also use an Avalanche network profile to configure a mobile device with the IP address of the Mobile Device Server. For more information about configuring and using Avalanche network profiles, refer to the user guide or online help associated with your Avalanche Console.

70 68 Wavelink Avalanche Enabler User Guide To configure the IP address: 8 From the Enabler File menu, select Settings. The Input Settings Password dialog box appears. 9 Type the password that allows access to the Enabler settings. 10 Click OK. The Avalanche Update Settings dialog box appears. 11 Select the Connection tab. 12 In the Avalanche Server Address text box, type the IP address or the host name of the Avalanche Server. Figure 5-1. Connection Tab 13 Click OK. The Avalanche Update Settings dialog box closes and the new Avalanche Server address is applied.

71 Chapter 5: Configuration Tasks: Enabler Interface 69 Configuring Updates Over a Serial Connection You can configure a mobile device to periodically query the Mobile Device Server for available updates. If no serial connection is available or if the mobile device is not configured to check for serial updates, then the mobile device uses the RF network to contact the server. To configure updates: 1 From the Enabler File menu, select Settings. The Input Settings Password dialog box appears. 2 Type the password that provides access to the Enabler settings. 3 Click OK. The Avalanche Update Settings dialog box appears. 4 Select the Connection tab. 5 Enable the Check Serial Connection checkbox. 6 Click OK. The Avalanche Update Settings dialog box closes and the new update settings are applied. Configuring Periodic Updates You can configure the Enabler to periodically query the Mobile Device Server for available updates. The Monitor provides for periodic updates; if the Monitor is not running, then the mobile device will not be able to receive periodic updates. To configure periodic updates: 1 From the Enabler File menu, select Settings. The Input Settings Password dialog box appears. 2 Type the password that provides access to the Enabler settings. 3 Click OK.

72 70 Wavelink Avalanche Enabler User Guide The Avalanche Update Settings dialog box appears. 4 Select the Server Contact tab. 5 Enable the Periodic Update checkbox. 6 Use the every drop down menu to configure the number of days/hours/ minutes between periodic updates. 7 Use the at drop down menu to configure the hour of the day when the periodic updates will begin. Figure 5-2. Server Contact Tab 8 If desired, configure any of the following periodic update options: If you want the server to wake a suspended device at the designated update time, enable the Wakeup device if suspended checkbox. If you want the mobile device to reboot before an update is performed, enable the Reboot before attempt checkbox.

73 Chapter 5: Configuration Tasks: Enabler Interface 71 If you want the mobile device to be updated only when it is connected to an external power source, enable the Require external power checkbox. If you want to allow time offset when the device is unavailable at the selected update time, enable the Use relative offset checkbox. This will ensure that the amount of time between updates remains the same, although the update will no longer occur at the set hour. 9 Click OK. The Avalanche Update Settings dialog box closes and the new update settings are applied. Configuring Enabler Preferences You can configure various Enabler functions according to your preferences.this section provides the following information: Configuring Startup and Shutdown Options Configuring the Log Level Configuring Startup and Shutdown Options You can configure the behavior of the Enabler and the Monitor when the mobile device boots up. You can also configure the behavior of the Monitor when the Enabler is terminated. To configure startup and shutdown options: 1 From the Enabler File menu, select Settings. The Input Settings Password dialog box appears. 2 Type the password that provides access to the Enabler settings. 3 Click OK. The Avalanche Update Settings dialog box appears. 4 Select the Preferences tab.

74 72 Wavelink Avalanche Enabler User Guide Figure 5-3. Preferences Tab 5 Select one of the following Startup options from the drop down menu: Do not Monitor. Select this option if you do not want to launch the Avalanche Enabler or the Avalanche Monitor at system startup. Monitor for Updates. Select this option to launch only the Avalanche Monitor at system startup. Launch User Interface. Select this option to launch the Avalanche Enabler and the Avalanche Monitor at system startup. NOTE The mobile device will not be able to receive updates when the Avalanche Monitor is not running. 6 Select one of the following Shutdown options from the drop down menu: Monitor for Updates. Select this option if you want the Avalanche Monitor to continue running when a user exits the Enabler.

75 Chapter 5: Configuration Tasks: Enabler Interface 73 Exit Application. Select this option if you want the Avalanche Monitor to terminate when a user exits the Enabler. NOTE If you have configured an exit password, the Enabler will prompt the user for a password when the user attempts to exit the Enabler. If the user cannot supply the password, neither the Enabler nor the Avalanche Monitor will terminate. 7 Click OK. The Avalanche Update Settings dialog box closes and the new settings are saved. Configuring the Log Level The Activity Log records actions that have occurred on the Enabler. You can configure the log level for this file, which controls what data is written to the log file along with the level of data that is sent to the Console. To configure the log level: 1 From the Enabler File menu, select Settings. The Input Settings Password dialog box appears. 2 Type the password that provides access to the Enabler settings. 3 Click OK. The Avalanche Update Settings dialog box appears. 4 Select the Preferences tab. 5 Select one of the following Log Level options from the drop down menu: No Activity Log. Nothing is written to the log file. Critical. Saves only critical errors to the log file. Error. Writes Critical messages, along with configuration and/or communication problems to the log file.

76 74 Wavelink Avalanche Enabler User Guide Warning. Writes Critical and Error messages to the log file, along with any possible operational problems. Info. Writes operational information to the log file. Debug. Writes large amounts of information to the log file that can be used to diagnose more serious problems. 6 Click OK. The Avalanche Update Settings dialog box closes and the new settings are saved. Configuring Auto-Execute You can configure the Enabler to automatically execute an Avalanchedeployed application or shortcut when the Enabler is launched. To configure the auto-execute option: 1 From the Enabler File menu, select Settings. The Input Settings Password dialog box appears. 2 Type the password that allows access to the Enabler settings. 3 Click OK. The Avalanche Update Settings dialog box appears. 4 Select the Execution tab. 5 Enable the Auto Execute selection checkbox. 6 From the Select Auto Execution App drop down list, select the application that you want to auto execute when the Enabler launches. 7 In the Delay before execution (seconds) text box, type the number of seconds to delay the auto execution after the Enabler is launched.

77 Chapter 5: Configuration Tasks: Enabler Interface 75 Figure 5-4. Execution Tab 8 Click OK. The Avalanche Update Settings dialog box closes and the new settings are applied. Configuring Shortcuts You can configure shortcuts to other (non Avalanche deployed) applications on the mobile device. The shortcuts that you configure appear in and can be launched from the Programs view of the Enabler. NOTE The Avalanche Enabler allows for shortcuts to application executables or to existing application executable shortcuts. You cannot use the Avalanche shortcuts feature to create shortcuts to folders; however, you can create a shortcut to some documents and non executable files. This section provides the following information: Creating Shortcuts

78 76 Wavelink Avalanche Enabler User Guide Editing Shortcuts Removing Shortcuts Creating Shortcuts Access the Enabler settings to create a new shortcut. To create a new shortcut: 1 From the Enabler File menu, select Settings. The Input Settings Password dialog box appears. 2 Type the password that provides access to the Enabler settings. 3 Click OK. The Avalanche Update Settings dialog box appears. 4 Select the Shortcuts tab. 5 Click Add. The Shortcut Add dialog box appears. 6 In the Title text box, type the name of the shortcut. (This is the name that will appear in the Programs view of the Enabler.) 7 In the Target text box, type the location (path and file name) of the application executable or to an existing shortcut to the application executable. NOTE Use the [...] button to open a dialog box that will allow you to browse to and select the application executable. 8 In the CmdLine text box, type any command line switches that you want applied when the application executable is launched. 9 Click Save. The Shortcut Add dialog box closes and the new shortcut appears in the list of shortcuts in the Avalanche Update Settings dialog box.

79 Chapter 5: Configuration Tasks: Enabler Interface Click OK. The Avalanche Update Settings dialog box closes and the new shortcut appears in the Programs view of the Enabler. Figure 5-5. Programs View 11 Double click the shortcut in the Programs view to launch the application executable. Editing Shortcuts You can manually modify the name, location, and command line switches of an existing shortcut in the Shortcuts tab of the Avalanche Update Settings dialog box. To modify an existing shortcut: 1 From the Enabler File menu, select Settings. The Input Settings Password dialog box appears. 2 Type the password that provides access to the Enabler settings. 3 Click OK.

80 78 Wavelink Avalanche Enabler User Guide The Avalanche Update Settings dialog box appears. 4 Select the Shortcuts tab. 5 From the list of shortcuts, select the shortcut that you want to modify. 6 Click Edit. The Shortcut Edit dialog box appears. 7 Use the Shortcut Edit dialog box to modify the name, location, and command line switches for the shortcut. 8 After you have modified the shortcut, click Save. The Shortcut Edit dialog box closes. 9 Click OK. The Avalanche Update Settings dialog box closes and the new shortcut configuration is applied. Removing Shortcuts Use the Shortcuts tab in the Avalanche Update Settings dialog box to delete a shortcut. To delete an existing shortcut: 1 From the Enabler File menu, select Settings. The Input Settings Password dialog box appears. 2 Type the password that provides access to the Enabler settings. 3 Click OK. The Avalanche Update Settings dialog box appears. 4 Select the Shortcuts tab. 5 From the list of shortcuts in the Shortcuts tab, select the shortcut that you want to delete. 6 Click Delete.

81 Chapter 5: Configuration Tasks: Enabler Interface 79 The Delete Shortcut dialog box appears. 7 Click Yes. The Delete Shortcuts dialog box closes and the shortcut is removed. 8 Click OK. The Avalanche Update Settings dialog box closes and the new shortcut settings are applied. Configuring the Taskbar You can configure the Avalanche Enabler as the primary application on the mobile device to prevent users from accessing other components of the mobile device. This configuration will hide the desktop and disable the Windows Start menu. Users will be unable to exit the Avalanche Enabler without an exit password, and will only be able to launch applications that appear in the Programs view of the Avalanche Enabler. To configure the taskbar: 1 From the Enabler File menu, select Settings. The Input Settings Password dialog box appears. 2 Type the password that provides access to the Enabler settings. 3 Click OK. The Avalanche Update Settings dialog box appears. 4 Select the Taskbar tab. 5 Enable one of the following Display State options: Normal. Displays the taskbar and allows normal taskbar functionality. Hidden. Hides the taskbar from view. Locked. Displays the taskbar, but restricts taskbar functionality. 6 If you enable the Locked option, more settings become available. Select any or all of the following options:

82 80 Wavelink Avalanche Enabler User Guide Show Device Icons. Displays all icons on the mobile device. Show Time. Displays the time on the taskbar. Allow Wavelink Menu. Allows the user to access launched Enabler applications and the input keyboard. 7 Click OK. The Avalanche Update Settings dialog box closes and the new configuration is saved.

83 Chapter 6: Managing Clients through the Avalanche Console 81 Chapter 6: Managing Clients through the Avalanche Console This section provides information about using the Avalanche Console to manage mobile devices, including: Updating Clients Setting the Terminal ID Controlling the Mobile Device Device Statistics Configuring Mobile Device Properties Managing Avalanche Software Packages NOTE For more information about the Avalanche MC Console or Avalanche SE Console, refer to the specific user guide for your product. Updating Clients Updates are the methods that the Avalanche Console uses to download new information to Avalanche clients (mobile devices with a functioning Enabler). The type of information that is downloaded to a client during an update might include a configuration change, a new application, or instructions to delete an existing application. Updates are configured at the Avalanche Console. The configuration changes are then pushed down to the Mobile Device Server. Communication occurs between mobile devices and the Mobile Device Server, at which point a mobile device downloads the update from the server if the update is required. Update Media The Avalanche Console can download updates to clients using one of the following physical mediums:

84 82 Wavelink Avalanche Enabler User Guide Serial. The Avalanche Console can download updates to a client via a serial connection between the Mobile Device Server and the mobile device. RF. The Avalanche Console can download updates to a client via TCP/IP over a mobile device s RF (IEEE b) connection. The console must have a valid IP route to the mobile device and vice versa. The Avalanche Console does not support USB connections to mobile devices. Types of Updates Avalanche updates can be divided into three categories: Scheduled. A scheduled update occurs when the Avalanche Console is configured to contact the mobile device at a specific time and send any available updates. Client side. A client side update occurs when a user at the mobile device invokes a command that forces the Enabler to contact the Mobile Device Server and request any available updates. Avalanche side. An Avalanche side update occurs when an administrator at the console forces the Mobile Device Server to contact a specific mobile device. If the Avalanche enabled mobile device is available, it will download any available updates from the Mobile Device Server. This section provides the following information: Update Methods Preparing for Serial Updates Preparing for RF Updates Update Methods There are three ways to update clients: Single Device Updates Group Updates Scheduled Updates

85 Chapter 6: Managing Clients through the Avalanche Console 83 Single Device Updates You can update a single device from the Avalanche Console. You can force an update to take place or you can allow the device user to perform the update when they are ready. NOTE The rules that govern which mobile devices can receive a particular update are determined by the selection criteria. For more information about building selection criteria, refer to the online help or user guide specific to your console. To update a mobile device: 1 In the Avalanche Console, select the Mobile Device Inventory tab. 2 Right click the device you want to view and click Mobile Device Details. 3 Click the Device Control tab. 4 Double click the Update Now icon.

86 84 Wavelink Avalanche Enabler User Guide Figure 6-1. Mobile Device Details The Update Now dialog box appears.

87 Chapter 6: Managing Clients through the Avalanche Console 85 Figure 6-2. Update Now Options 5 Enable the Allow User to Override the Update option if you want to give the mobile device user the option to decide when the installation takes place. If this option is enabled, the user can select to install the update immediately or delay the installation by minutes, hours or days. 6 Enable the Force Package Synchronization option if you want to synchronize the installed packages by pushing down the.pmf files for each installed package again. 7 Enable the Delete Orphan Packages option if you want to remove orphan packages from the mobile device. 8 Click OK. The Status field in the Activity region allows you to monitor the status of the update. NOTE You can also update the mobile device from the Mobile Device Inventory tab by right clicking the mobile device and selecting Update Now. Group Updates You can perform updates on groups of devices that are categorized into Mobile Device Groups.

88 86 Wavelink Avalanche Enabler User Guide To perform a group update: 1 In the Avalanche Console, right click the device group you want to update and select Update Now. Figure 6-3. Update Now The Update Now dialog box appears. 2 Enable the Allow User to Override the Update option if you want to give the mobile device user the option to override the update. 3 Enable the Force Package Synchronization option if you want to force the package to update the device. 4 Enable the Delete Orphan Packages option if you want to remove orphan packages from the mobile device. 5 Click OK. The selected device group will update according to the method you selected. Scheduled Updates This update option schedules a server initiated global update.you can perform global or individual updates to clients that are currently in range and running the Enabler.

89 Chapter 6: Managing Clients through the Avalanche Console 87 Scheduled updates are configured in the Mobile Device Server Profile. Once you configure the schedule and update the Mobile Device Server, the server will update your mobile devices according to the settings. To schedule updates: 1 In the Navigation Window, select Mobile Device Server Profiles. 2 From the Mobile Device Server Profiles List, select the profile you want to configure. 3 Click Edit. 4 Click the Update Schedule tab. 5 Click Add. The Add Scheduled Update dialog box appears. Figure 6-4. New Update Schedule 6 Select whether the event is a One Time event or a Recurring event. 7 If you select the Recurring Event option, the drop down lists become active. The first list allows you to determine whether the update occurs on

90 88 Wavelink Avalanche Enabler User Guide either a daily or weekly basis. If you select Weekly from this list, the second list becomes active, allowing you to select the day on which the update occurs. 8 Configure the update start time by clicking the calendar button next to the Start Time text box. This button opens a calendar allowing you select the day and time on which the update begins. 9 If you want to establish an end time for this update, enable the Stop if not completed by checkbox and select the date and time you want the update to end. NOTE Selecting an end time is not required. This allows you to create events that recur indefinitely. NOTE Once the Mobile Device Server begins to send data, it does not stop until all data is sent. This prevents a mobile device from receiving only part of the information it needs. When the event end time is reached, the server completes any deployments that are in progress, but does not start sending data to any of the remaining devices. 10 If you want the mobile device user to be able to override this update, enable the Allow mobile device user to override the update option. 11 If you want to remove any orphaned packages from the mobile device, enable the Delete orphaned packages during the update option. 12 If you want to synchronize the software packages, enable the Force package synchronization during the update option. 13 Click OK. The update is added to the scheduled update list.

91 Chapter 6: Managing Clients through the Avalanche Console 89 Figure 6-5. Defined Scheduled Updates If you are using Avalanche SE, the Mobile Device Server is updated with the changes. If you are using Avalanche MC, you must deploy the changes to the server. Preparing for Serial Updates You can configure Mobile Device Servers to automatically listen for mobile devices using the COM ports on the remote system. Only one application on a host system can maintain ownership of a COM port. If the Mobile Device Server controls the COM ports on the host system, then no other application will be able to use them. Likewise, if another application on the host system (for example, Microsoft ActiveSync) has control of the COM ports, then the Mobile Device Server will not be able to use them. Serial connections are required to implement Mobile Device and Server Authentication. Serial settings are configured in the Mobile Device Server Profile. Once you configure the connections and update the Mobile Device Server, the server will update your mobile devices according to the settings. To establish COM port settings: 1 From the Mobile Device Server Profiles List, select the profile you want to configure. 2 Click Edit. 3 Click the Device Connections tab.

92 90 Wavelink Avalanche Enabler User Guide 4 In the Serial Communication Settings (RS232) section, configure the serial port options. Select the Do not reserve serial ports for device management if you do not need serial ports to manage your mobile devices. Select Reserve COM1 and COM2 to reserve those two ports for Mobile Device communication on the Servers. Select Reserve a custom defined list of ports and click Add to specify which ports you want to use to manage your mobile devices. 5 Save your changes. If you are using Avalanche SE, the Mobile Device Server is updated with the changes. If you are using Avalanche MC, you must deploy the changes to the server. Preparing Avalanche Console for Serial Updates In addition to configuring the Mobile Device Server for serial updates, you must also set the Enabler to allow serial updates. You can configure the Enabler for serial updates on the mobile device or you can use the configuration utility. The setting is located in the Connections tab. NOTE You can not force an update over the serial connection from the Avalanche Console. You must initiate the update from the device. Preparing for RF Updates Network (RF) updates are the preferred (default) method for updating the mobile device. This section provides a list of guidelines to ensure communication between the mobile device and the Mobile Device Server: Ensure that the Mobile Device Server and the mobile device have a valid IP address. Ensure that the mobile device is configured with the correct IP address of the Mobile Device Server. Ensure that the mobile device is configured with the correct wireless network parameters (ESSID, encryption method, and encryption keys).

93 Chapter 6: Managing Clients through the Avalanche Console 91 Ensure that any firewall service between the mobile device and the Mobile Device Server passes Avalanche traffic. The Avalanche Console communicates on TCP/UDP port If the mobile device and the Mobile Device Server are on separate IP networks, ensure that each has a valid IP route to the other. Setting the Terminal ID The Mobile Device Server assigns each device a terminal ID the first time that the device communicates with Mobile Device Server. The number the Mobile Device Server selects is the lowest number available in a range of configured numbers. Alternately, you can use C style format to configure your own specific terminal ID. The following information is available when configuring the terminal id: Terminal ID lower bound. Specify the lowest terminal ID that the Mobile Device Server will assign a mobile device. Terminal ID upper bound. Specify the highest terminal ID that the Mobile Device Server will assign a mobile device. Generation Template. Use a C style format to allow the Mobile Device Server to assign alphanumeric IDs. Examples: Seattle %d (generates IDs such as Seattle 4) Seattle %05d (generates IDs such as Seattle 00004) Terminal ID settings are configured in the Mobile Device Server Profile. Once you configure the connections and update the Mobile Device Server, the server will update your mobile devices according to the settings. To configure the terminal ID settings: 1 From the Mobile Device Server Profiles List, select the profile you want to configure. 2 Click Edit. 3 Click the Device Administration tab.

94 92 Wavelink Avalanche Enabler User Guide 4 In the Terminal ID Generation section, configure the lower and upper limits for the range of terminal IDs that the Mobile Device Server will assign to mobile devices. Alternately, configure your own method using the Generation template text box. Figure 6-6. Terminal ID 5 Save your changes. If you are using Avalanche SE, the Mobile Device Server is updated with the changes. If you are using Avalanche MC, you must deploy the changes to the server. 6 Update the client to apply the new terminal ID setting. Controlling the Mobile Device This section provides information about the following tasks that you can perform from the Device Control tab or by right clicking the mobile device: Pinging Mobile Devices Sending Messages Pinging Mobile Devices You can ping clients that are currently in range and running the Enabler, an Avalanche enabled application, or in some cases a configuration utility. This is not an ICMP level ping, but rather an application level status check. This feature indicates whether the mobile device is active or not.

95 Chapter 6: Managing Clients through the Avalanche Console 93 To ping the client: 1 From the Mobile Device Inventory tab, right click the device you want to view and click Mobile Device Details. 2 Click the Device Control tab. 3 Double click the Ping Device icon. The Status field in the Activity section displays the status of the ping request. Sending Messages You can send a text based message to clients that are currently in range and running the Enabler, an Avalanche enabled application or, in some cases, a configuration utility. To send a message: 1 From the Mobile Device Inventory tab, right click the device you want to view and click Mobile Device Details. 2 Click the Device Control tab. 3 Double click the Send Text Message icon. The Send Text Message dialog box appears. 4 Type a message in the Text Message field. 5 Enable the Provide Audible Notification option if you want a sound to continuously play until the user acknowledges the message. 6 Click OK. The Status field in the Activity section displays the status of the text message request. Device Statistics The Enabler collects various device statistics and writes them to a file for later upload to the Mobile Device Server. The following _DEVPROP.PRF

96 94 Wavelink Avalanche Enabler User Guide properties have been defined to help configure the frequency of gathering and reporting statistics to the Mobile Device Server: Reporting.Stats.Enabled 0-Disable, 1-Enable Default-1 Reporting.Stats.GatherInterval 0-n, Expressed in minutes Default-10 min. Reporting.Stats.ReportInterval 0-n, Expressed in hours Default-24 hours Reporting.Stats.ReportFileSize 0-n, Expressed in KB units Default-512 KB Reporting.MinimumLinkSpeed Expressed in KB/sec. Default-188 KB/s Enabled is if the device statistics will be reported. GatherInterval is how often to take a snapshot of the statistics. ReportInterval is how often to have the file uploaded to the Mobile Device Server for reporting. If GatherInterval or ReportFileSize is set to 0, this has the effect of setting Enabled to 0. MinimumLinkSpeed is used to limit the upload to connections that meet the specified link speed only. ReportFileSize is used to limit the size of the statistics file on the device. Once this threshold is reached, the oldest records will be deleted to make room for new records to be added. You can view the values for the preceding properties under Reporting in the Properties tab of the Mobile Device Details dialog box. See Configuring Mobile Device Properties on page 95 for related information. The Enabler will also inventory all installed software packages and (for WindowsCE) all.exe files on the device. Since this can be a time consuming operation, the inventory collection is done in the background. Unlike device statistics, the frequency is not configurable. Every 24 hours a new software inventory file is created. The following _DEVPROP.PRF properties are used to configure inventory collection: Reporting.Software.Enabled 0-Disable, 1-Enable Default-1 Reporting.MinimumLinkSpeed Expressed in KB/sec. Default-188 KB/s

97 Chapter 6: Managing Clients through the Avalanche Console 95 Configuring Mobile Device Properties Mobile device properties consist of pre defined and user defined properties. User defined properties can be associated with individual mobile devices or with mobile device groups. Pre defined properties are device specific and dependent on the version of the Enabler running on the mobile device. Properties can be used for selection criteria in addition to the selection variables. From the Properties tab in the Mobile Device Details dialog box, you can perform the following tasks: Viewing Properties Creating User Defined Properties Creating Device Side Properties Editing Properties Deleting Properties Viewing Properties You can view the properties associated with a specific mobile device. To view the properties: 1 From the Mobile Device Inventory tab, right click the device you want to view and click Mobile Device Details. 2 Click the Properties tab. The columns that appear in this dialog box are as follows: Name Value Pending Value Icon The name of the property. The value of the property. Indicates whether the property needs to be updated on the mobile device. If it needs to be updated, this column will display the pending value in italics. Indicates whether the property is static, snapshot, or configurable data.

98 96 Wavelink Avalanche Enabler User Guide Understanding Wireless Properties Wireless properties are properties that the device reports and are then sent to the Enterprise Server. Any property with a wles prefix is considered a wireless property and will be saved to the database. Understanding Real-Time Properties The Avalanche Console gathers real time properties from the mobile devices it contacts. These statistics are reported to the Console every five minutes. They are not saved to the Mobile Device Server. Creating User-Defined Properties From the Avalanche Console, you can create user defined properties on the mobile devices. These properties can then be used to build selection criteria for software updates. You can add user defined properties to individual mobile devices or to mobile device groups. When you add a property to a group, it is added to all mobile devices that are members of the group. Once you create a custom property, you can then use that property in the Mobile Device Inventory tab. NOTE Like the pre defined properties, user defined properties appear as selection variables in the Selection Criteria Builder. To create user-defined properties: 1 From the Mobile Device Inventory tab, right click the device you want to view and click Mobile Device Details. 2 Click the Properties tab. 3 Click Add Property. 4 From the drop down list, select what type of property you want to add. 5 Type the name and the value of the property in the Property Name and Property Value text boxes. 6 Click OK.

99 Chapter 6: Managing Clients through the Avalanche Console 97 The property is added to the list in the Properties tab under the chosen heading and the client will receive it upon the next update. Creating Device-Side Properties You have the ability to create property files on the mobile device and then use those files to collect device specific information and display this information in the Properties tab. A properties file is a plain text file with an arbitrary or generic name followed by the.prf extension. The plain text file contains key value pairs that represent properties. The Enabler reads the key value pairs and transfers them to the console as properties for the mobile device. These properties are displayed in the Properties tab of the Mobile Device Details dialog box. A properties file must: Have a unique name Have a.prf extension Contain a vendor entry Contain only one unique key value pair per line Mark supplemental, inconsequential text with the appropriate comment delimiters The Avalanche Console uses the vendor name to organize user defined properties. The Properties tab in the Mobile Device Details dialog box displays the device side properties that it has collected from the mobile device. Each property that displays is prefaced with the vendor name that is specified in the properties file from which the console obtained the property. A period (.) separates the vendor name and the property. For more information about creating device side properties, please contact Wavelink Customer Service. For contact information, refer to Appendix A: Wavelink Contact Information on page 137. Editing Properties Some of the pre defined properties (and all of the user defined properties) support editing of values. When you change the value of a property, the new value is downloaded to the mobile device at the next update.

100 98 Wavelink Avalanche Enabler User Guide User defined properties can be edited either for a specific mobile device or for a group of devices using the group property editor. To edit a property for a mobile device: 1 From the Mobile Device Inventory tab, right click the device you want to view and click Mobile Device Details. 2 Click the Properties tab. 3 Select the property that you want to edit. If the property is editable, the Edit Property button becomes active. 4 Click Edit Property and type the new value for the property. 5 Click OK. The new value downloads to the mobile device at the next update. If the device has not yet received an updated property value, the pending value appears in the Pending Value column for the property. Deleting Properties You can delete any configurable mobile device property from the selection criteria builder. To delete a property: 1 From the Mobile Device Inventory tab, right click the device you want to view and click Mobile Device Details. 2 Click the Properties tab. 3 Select the property that you want to delete and click Delete Property. 4 Click OK. The new configuration will download to the mobile device at the next update. The properties will then be removed from the device. Managing Avalanche Software Packages Avalanche software packages are specially bundled applications or files that can be deployed to mobile devices through the Avalanche Console.

101 Chapter 6: Managing Clients through the Avalanche Console 99 Software packages are divided into the following categories: Control. An internally used package (that is, specific to Avalanche Console). A network profile is an example of a control package. Application. An application that is downloaded and installed on the mobile device and can then be launched and used by users at the mobile device. Support. A package that is downloaded to a mobile device, but is not used. A device driver is an example of a support package. Auto. A package that is downloaded to the client and runs automatically, but does not appear in the mobile device s application list. This section provides the following information: Before You Deploy Deploying Software Packages to Clients Removing Software Packages from Clients Before You Deploy This section provides an overview of the tasks you will need to complete before you can deploy software packages to the mobile devices. The tasks are preformed in the Avalanche Console. For detailed instructions about each step, refer to the online help or the user guide specific to your console. Before you can deploy, perform the following tasks: 1 Create a software profile in the Avalanche Console and install the software package to that profile. 2 Configure and enable the software package. Deploying Software Packages to Clients Software packages or configuration changes to a software package are downloaded to a mobile device during an update.

102 100 Wavelink Avalanche Enabler User Guide When an Avalanche client is not up to date with the latest configuration for a software package or has not downloaded an available software package, the Mobile Device Inventory indicates that the client needs to be updated. Use one of the following methods to update the Avalanche client and download the software package: Avalanche side update Client side update Scheduled update For information about each type of update, refer to Updating Clients on page 81. When an Avalanche client is up to date, the Mobile Device Inventory lists the client as Updated. When an application type software package is downloaded to the mobile device, a shortcut icon for the application appears in the Programs view of the Enabler. Double click or otherwise select the application in the Programs view to launch the application. NOTE Depending on the configuration of a software package, shortcuts to the application may be created in other locations and appear in other menus on the mobile device. Removing Software Packages from Clients The Avalanche Console will remove software packages from clients through an update. A software package will only be removed from a client during an update if the software package has been orphaned. A software package is orphaned or considered an orphan package if it meets any of the following criteria: The software package has been disabled in the Avalanche Console. The software package has been deleted in Avalanche Console.

103 Chapter 6: Managing Clients through the Avalanche Console 101 The Avalanche Console to which a client reports has no record of the software package. (For example, if an Avalanche client is migrated to a new console and the client has software packages installed that are not part of the new Avalanche Console configuration.) This section provides the following information: Removing a Software Package from a Single Client Removing Orphan Packages from All Clients Removing a Software Package from a Single Client You can configure the Avalanche Console to remove a software package from a single client. To remove a software package from a client: 1 From the Software Profiles list, select the profile containing the package you want to remove. 2 Click the Software Packages tab and select the desired package. 3 Click Edit and select one of the following: Disable. Makes the software package invalid but ensures that a copy of the software package is still maintained in the software profile. Delete. Completely removes the software package. The software package is disabled in or deleted from the console and is considered an orphan package. NOTE If the Avalanche Console has no record of the software package on a client, then it automatically considers the package an orphan. 4 Access the Mobile Device Details dialog box for the device and click Device Controls. 5 Click Update Now. The Update Now dialog box appears.

104 102 Wavelink Avalanche Enabler User Guide Figure 6-7. Update Now 6 Ensure Delete Orphan Packages is enabled and click OK. When the Avalanche client performs the update, any orphaned packages are deleted from the Avalanche client. Removing Orphan Packages from All Clients To remove orphan packages from all clients, you must configure a scheduled update in the Mobile Device Server Profile. The profile will initiate a global update and remove orphan packages from all clients. To configure the schedule updates to remove orphan packages: 1 In the Navigation Window, select Mobile Device Server Profiles. 2 From the Mobile Device Server Profiles List, select the profile you want to configure. 3 Click Edit. 4 Click the Update Schedule tab. 5 Click Add. The Add Scheduled Update dialog box appears.

105 Chapter 6: Managing Clients through the Avalanche Console 103 Figure 6-8. New Update Schedule 6 Configure the update as desired. 7 Ensure Delete orphaned packages during the update is enabled. 8 Click OK. The update is added to the scheduled update list and will remove the orphaned packages from all clients when the update occurs.

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107 Chapter 7: Avalanche Enabler Configuration Dialog Box 105 Chapter 7: Avalanche Enabler Configuration Dialog Box This section provides information about the following tabs in the Avalanche Update Settings dialog box of the Enabler Configuration Utility: Connection Tab Execution Tab Server Contact Tab Preferences Tab Shortcuts Tab Adapter Tab Network Tab Name Server Tab Wireless Tab Scan Config Tab User Interaction Tab Display Tab Menu Tab The Avalanche Update Settings dialog box can be accessed from the ActiveSync Enabler Configuration Utility or from the Enabler package in the Avalanche Console. If you access the Avalanche Update Settings dialog box from the Avalanche Console, the Network, Name Server, and Wireless tabs will not be present, as these settings are configured in a network profile. Similar configuration tabs can be accessed using the Enabler interface on the mobile device. Except where noted, the details in this section also apply to the Enabler interface and tabs.

108 106 Wavelink Avalanche Enabler User Guide Connection Tab Use the Connection tab in the Avalanche Update Settings dialog box to configure the IP address of the Avalanche Console to which the mobile device reports and to specify whether serial connections to the Avalanche Console are allowed. Figure 7-1. Connection Tab

109 Chapter 7: Avalanche Enabler Configuration Dialog Box 107 The following list describes the options in the Connection tab: Configure Address - Avalanche Server Address Indicates the IP address (or host name) of the Avalanche Console to which the mobile device reports. Possible Values: Any valid IP address or host name Default Value: None NOTE This parameter specifies the IP address or host name of the Mobile Device Server. Serial - Check serial connection for updates Indicates whether the mobile device should first check for a serial connection to the Avalanche Console before using the RF connection to connect to the Avalanche Console. Possible Values: <Enabled> <Disabled> Default Value: <Enabled> Serial - Disable ActiveSync Indicates whether ActiveSync should be disabled on the mobile device. Possible Values: <Enabled> <Disabled> Default Value: <Disabled> Restrict Adapter Link Speed Indicates that the Enabler should only allow a connection to the server if the detected link speed is greater than or equal to the configured value. When this option is enabled, you must enter the link speed in the Minimum Link Speed text box. Possible Values: <Enabled> <Disabled> Default Value: <Disabled> Minimum Link Speed Indicates the minimum speed at which the signal is sent from the adapter to the mobile device. Default Value: <1000 kbs>

110 108 Wavelink Avalanche Enabler User Guide Allow Broadband Connections Indicates whether the Enabler should attempt to connect to the server over a broadband connection when other connection methods fail. NOTE This option is available only for devices with a Windows Mobile operating system. Possible Values: <Enabled> <Disabled> Default Value: <Disabled> Allow Phone Activation Indicates whether the Enabler should activate the device s phone. NOTE This option is available only for devices with a Windows Mobile operating system. Possible Values: <Enabled> <Disabled> Default Value: <Disabled> Execution Tab Use the Execution tab in the Avalanche Update Settings dialog box to configure the Enabler to automatically launch a specific Avalanche deployed application whenever the Enabler is launched on the mobile device.

111 Chapter 7: Avalanche Enabler Configuration Dialog Box 109 Figure 7-2. Execution Tab The following list describes the options in the Execution tab: Auto-Execute selection Indicates whether auto execute is enabled. Possible Values: <Enabled> <Disabled> Default Value: <Enabled>

112 110 Wavelink Avalanche Enabler User Guide Select Auto-Execution App Indicates the name of the Avalanche deployed application to auto execute when the Enabler is launched. Possible Values: The name of any existing Avalanche deployed application. Default Value: None NOTE The Avalanche deployed applications on the mobile device appear in the Programs view of the Enabler. Delay Before Execution (seconds) Specifies the number of seconds after the Enabler launches before the selected application automatically launches. Possible Values: Default Value: 5 NOTE The upper range specified is a theoretical limit. Server Contact Tab Use the Server Contact tab in the Avalanche Update Settings dialog box to configure the update intervals for the Enabler.

113 Chapter 7: Avalanche Enabler Configuration Dialog Box 111 Figure 7-3. Server Contact Tab The following list describes the options in the Server Contact tab: Sync clock Indicates whether the mobile device should sync its clock with the server clock upon an update. Possible Values: <Enabled> <Disabled> Default Value: <Enabled> Contact - On startup Indicates whether the mobile device should query the Avalanche Console for updates when the Enabler is launched. Possible Values: <Enabled> <Disabled> Default Value: <Enabled>

114 112 Wavelink Avalanche Enabler User Guide Contact - On external power Indicates whether the mobile device should query the Avalanche Console for updates when the device is connected to an external power source. Possible Values: <Enabled> <Disabled> Default: <Disabled> Contact - On resume Indicates whether the mobile device should query the Avalanche Console for updates when the device wakes from a suspended state. Possible Values: <Enabled> <Disabled> Default Value: <Disabled> Contact - Periodic Update Indicates whether the mobile device queries the Avalanche Console periodically for updates. Possible Values: <Enabled> <Disabled> Default Value: <Disabled> Periodic Update - every Periodic Update - starting at Periodic Update - Wakeup device if suspended Indicates how often to check for updates. Indicates what time to start checking for updates. Indicates whether to wake the device if it is suspended. Possible Values: <Enabled> <Disabled> Default Value: <Disabled> Periodic Update - Reboot before attempt Indicates whether the mobile device will perform a reboot before attempting a periodic update. Possible Values: <Enabled> <Disabled> Default Value: <Disabled>

115 Chapter 7: Avalanche Enabler Configuration Dialog Box 113 Require External Power Indicates whether the mobile device should be updated only when it is connected to an external power source. Possible Values: <Enabled> <Disabled> Default Value: <Disabled> Use Relative Offset Indicates whether the Enabler should allow the time to be offset when the device is unavailable at the configured update time. Enabling this option will ensure that the amount of time between updates remains the same, although the update will no longer occur at the set hour. Possible Values: <Enabled> <Disabled> Default Value: <Disabled> Server timeout delay Server contact retries Delay before retry Indicates the number of seconds for the mobile device to wait before retrying a server connection. Indicates the number of times for the mobile device to attempt a server connection. Indicates the number of seconds between connection attempts. Preferences Tab Use the Preferences tab in the Avalanche Update Settings dialog box to configure the startup and shutdown behavior of the Enabler, as well as the activity log and time zone settings.

116 114 Wavelink Avalanche Enabler User Guide Figure 7-4. Preferences Tab The following list describes the options in the Preferences tab:

117 Chapter 7: Avalanche Enabler Configuration Dialog Box 115 Application - Startup Indicates the behavior of the Enabler when the mobile device boots up. Possible Values: Do not Monitor. Does not launch the Avalanche Monitor or the Enabler user interface when the mobile device boots. Monitor for Updates. Launches the Avalanche Monitor, but does not launch the Enabler user interface when the mobile device boots. Launch User Interface. Launches the Avalanche Monitor and the Enabler user interface when the mobile device boots. Default Value: <Monitor for Updates> Application - Shutdown Indicates the behavior of the Avalanche Monitor when the Enabler is terminated. Possible Values: Monitor for Updates. Forces the Avalanche Monitor to continue running. Exit Application. Terminates the Avalanche Monitor. Default Value: < Monitor for Updates>

118 116 Wavelink Avalanche Enabler User Guide Activity Log - Log Level Indicates the amount of information (if any) saved to the Enabler log file, and determines which information is printed to the Console. Possible Values: No Activity Log. Nothing is written to the log file. Critical. Saves only critical errors to the log file. Error. Writes Critical messages, along with configuration and/or communication problems to the log file. Warning. Writes Critical and Error messages to the log file, along with any possible operational problems. Info. Writes operational information to the log file. Debug. Writes large amounts of information to the log file that can be used to diagnose more serious problems. Default Value: < No Activity Log>. Device - Time Zone Indicates the time zone for Enabler clock configuration. Possible Values: <Use local time zone> <Any other time zone (list)> Default Value: <Do not manage time zone> Automatically adjust Indicates whether the Enabler clock should adjust to clock for daylight saving daylight savings time. Possible Values: <Enabled> <Disabled> Default Value: <Disabled>

119 Chapter 7: Avalanche Enabler Configuration Dialog Box 117 Shortcuts Tab Use the Shortcuts tab in the Avalanche Update Settings dialog box to configure shortcuts to other applications on the mobile device. The shortcuts that you configure will appear and can be executed in the Programs view of the Enabler. Figure 7-5. Shortcuts Tab The following list describes the options in the Shortcuts tab: [Text Box] Add Lists the shortcuts that you have configured for the Enabler configuration. Allows you to access the dialog box to create a new shortcut.

120 118 Wavelink Avalanche Enabler User Guide Edit Delete Opens a dialog box that allows you to edit the shortcut that you have selected in the text box. Deletes the shortcut that you have selected in the text box. Adapter Tab Use the Adapter tab in the Avalanche Update Settings dialog box to configure network and wireless management. Figure 7-6. Adapter Tab

121 Chapter 7: Avalanche Enabler Configuration Dialog Box 119 The following list describes the options in the Adapter tab: Manage Settings - Manage Network Indicates whether the Enabler should manage all network settings (IP address, DNS, Subnet mask, Gateway, Domain). Possible Values: <Enabled> <Disabled> Default Value: <Enabled> Manage Settings - Manage Wireless Indicates whether the Enabler should manage all wireless settings. Possible Values: <Enabled> <Disabled> Default Value: <Enabled> User Interface - Enable Network UI Indicates whether the Manage Network Settings option on the Enabler interface Adapter tab is accessible to the mobile device user. Possible Values: <Enabled> <Disabled> Default Value: <Enabled> User Interface - Enable Wireless UI Indicates whether the Manage Wireless Settings option on the Enabler interface Adapter tab is accessible to the mobile device user. Possible Values: <Enabled> <Disabled> Default Value: <Enabled> Show Primary Adapter Status on Taskbar Indicates whether the mobile device will display the status of the primary adapter on the locked taskbar. Possible Values: <Enabled> <Disabled> Default Value: <Enabled> Network Tab Use the Network tab in the Avalanche Update Settings dialog box to configure the IP network settings for the mobile device.

122 120 Wavelink Avalanche Enabler User Guide Figure 7-7. Network Tab The following list describes the options in the Network tab: Configure Network Settings Indicates whether the Enabler configuration controls the IP network settings for the mobile device. Possible Values: <Enabled> <Disabled> Default Value: <Disabled> DHCP Indicates whether the mobile device receives its IP address from a DHCP server. Possible Values: <Enabled> <Disabled> Default Value: <Disabled>

123 Chapter 7: Avalanche Enabler Configuration Dialog Box 121 IP Address Indicates the IP address of the mobile device. Possible Values: Any valid IP address Default Value: None Subnet Mask Indicates the subnet mask for the IP address of mobile device. Possible Values: Any valid subnet mask Default Value: None Gateway Indicates the gateway (router) the mobile device will use to send data to remote networks. Possible Values: Any valid gateway address Default Value: None Name Server Tab Use the Name Server tab in the Avalanche Update Settings dialog box to manually configure the DNS and WINS settings for the mobile device.

124 122 Wavelink Avalanche Enabler User Guide Figure 7-8. Name Server Tab The following list describes the options in the Name Server tab: Configure Name Server Settings Indicates whether the Enabler configuration supplies the name server settings for the mobile device. Possible Values: <Enabled> <Disabled> Default Value: <Disabled> Primary DNS Indicates the IP address of the primary DNS server for the mobile device. Possible Values: Any valid IP Address Default Value: None

125 Chapter 7: Avalanche Enabler Configuration Dialog Box 123 Secondary DNS Indicates the IP address of the secondary DNS server for the mobile device. Possible Values: Any valid IP Address Default Value: None Tertiary DNS Indicates the IP address of the tertiary DNS server for the mobile device Possible Values: Any valid IP Address Default Value: None Domain Indicates the domain to which the mobile device belongs. Possible Values: Any valid IP Address Default Value: None Wireless Tab Use the Wireless tab in the Avalanche Update Settings dialog box to configure the RF settings for the mobile device.

126 124 Wavelink Avalanche Enabler User Guide Figure 7-9. Wireless Tab The following list describes the options in the Wireless tab: Configure Wireless Settings Indicates whether the Enabler configuration supplies the wireless settings for the mobile device. Possible Values: <Enabled> <Disabled> Default Value: <Disabled>

127 Chapter 7: Avalanche Enabler Configuration Dialog Box 125 SSID Indicates the SSID of the wireless network on which the mobile device participates. Possible Values: Any valid SSID name Default Value: None NOTE The SSID is a case sensitive name that is limited to 32 characters. Encryption Algorithm Indicates the encryption algorithm that the wireless network uses. Possible Values: <Open System (No Encryption)> <40 bit Shared Key Algorithm> <128 bit Shared Key Algorithm> <Tkip WPAPSK (8 63 char.)> Default Value: <Open System (No Encryption)> Scan Config Tab Use the Scan Config tab of the Avalanche Update Settings dialog box to configure barcode scanning options.

128 126 Wavelink Avalanche Enabler User Guide Figure Scan Config Tab The following list describes the options in the Scan Config tab: Use Scan Wedge Indicates whether the mobile device should use the Scan Wedge instead of the Scanner Interface. Possible Values: <Enabled> <Disabled> Default Value: <Device specific> Run Scan Wedge Indicates whether the mobile device should use a specific Scan Wedge program. When this option is enabled, you must enter the program path in the Path text box (if no scan wedge is running by default). Possible Values: <Enabled> <Disabled> Default Value: <Disabled>

129 Chapter 7: Avalanche Enabler Configuration Dialog Box 127 Path Close Scan Wedge on Exit Indicates the location of the Scan Wedge program. Indicates whether the Enabler should automatically exit the Scan Wedge program when the barcode scan is complete. Possible Values: <Enabled> <Disabled> Default Value: <Disabled> Auto Display Scan Config Indicates whether the Scanner Interface dialog box appears automatically when the Enabler is launched (if no network settings are present). Possible Values: <Enabled> <Disabled> Default Value: <Disabled> User Interaction Tab Use the User Interaction tab of the Avalanche Update Settings dialog box to configure passwords for the Enabler and to specify whether a user is notified before an Avalanche software package is installed.

130 128 Wavelink Avalanche Enabler User Guide Figure User Interaction Tab The following list describes the options in the User Interaction tab: Secure Settings with Password Indicates whether a user at the mobile device must supply a password before being allowed to access the Enabler settings. Possible Values: <Enabled> <Disabled> Default Value: <Enabled>

131 Chapter 7: Avalanche Enabler Configuration Dialog Box 129 Settings Password Indicates the password that a user at the mobile device must supply before being allowed to access the Enabler settings. Possible Values: <Up to 50 alpha numeric characters> Default Value: <System> NOTE Passwords are not case sensitive. Prompt for password when exiting Monitor Indicates whether a password is required before the Monitor and/or Enabler terminates. Possible Values: <Enabled> <Disabled> Default Value: <Enabled> Exit Password Indicates the password that the user at the mobile device must supply to allow the Monitor to terminate. Possible Values: <Up to 50 alpha numeric characters> Default Value: <Leave> NOTE Passwords are not case sensitive. Prompt user before installing packages Indicates whether the user receives a notification before an Avalanche deployed package is installed. If the user receives a notification, they have the option to delay the installation of the package. When this option is disabled, the user receives no notification and cannot postpone the installation. Possible Values: <Enabled> <Disabled> Default Value: <Disabled>

132 130 Wavelink Avalanche Enabler User Guide Display Tab Use the Display tab in the Avalanche Update Settings dialog box to control the appearance of the Enabler. Figure Display Tab