Clearwell ediscovery Platform

Transcription

1 Clearwell ediscovery Platform Utility Node Guide Fix Pack 2

2 Clearwell ediscovery Platform : Utility Node Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Last updated: Legal Notice Copyright 2013 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, the Checkmark Logo, Clearwell, and Clearwell ediscovery Platform are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This Symantec product may contain third party software for which Symantec is required to provide attribution to the third party ( Third Party Programs ). Some of the Third Party Programs are available under open source or free software licenses. The License Agreement accompanying the Software does not alter any rights or obligations you may have under those open source or free software licenses. Please see the Third Party Software file accompanying this Symantec product for more information on the Third Party Programs. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR and subject to restricted rights as defined in FAR Section "Commercial Computer Software - Restricted Rights" and DFARS , "Rights in Commercial Computer Software or Commercial Computer Software Documentation", as applicable, and any successor regulations. Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement. Symantec Corporation 350 Ellis Street Mountain View, CA

3 Technical Support The primary role of the Clearwell Technical Support team is to respond to our customers to help resolve technical issues affecting features or functionality of the Clearwell ediscovery Platform. This includes configuration, workflow, and internal system issues, but does not include assistance with legal-related or case-specific queries. For additional help with technical issues, refer also to Clearwell s Knowledge Base content available online. For information about Symantec's support offerings, visit our Web site at: Contacting Technical Support Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the system on which the problem occurred, in case it is necessary to replicate the problem. When you contact Technical Support, please have the following information available: Product version and patch level Service tag number Available memory, disk space, and NIC information Operating system Problem description: Affected case name Screenshots demonstrating behavior Accurate reproduction steps Error messages and log files Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes Note: You must have administrative access to the system in order to perform most troubleshooting. Be sure to have this available, as well as a system/network administrator resource in the event access is required.

4 Licensing Portal Customer service To contact technical support, use any of the following methods: Customer Support Portal (Clearwell Products) Phone Toll-Free (North America): If your Clearwell product requires registration or a license key, access our Licensing Portal: Symantec Licensing Portal To contact Symantec Customer Care, use any of the following methods: Customer Care Portal (Non-Technical Support) Enterprise Products Phone Toll-Free (North America): For other regions: Customer Service is available to assist with non-technical questions, such as the following types of issues: Questions regarding product licensing or serialization Product registration updates, such as address or name changes General product information (features, language availability, local dealers) Latest information about product updates and upgrades Information about upgrade assurance and support contracts Information about the Symantec Buying Programs Advice about Symantec's technical support options Non-technical pre-sales questions Issues that are related to manuals

5 Chapter 1 Chapter 1 About this guide... 7 Introducing this guide... 7 Product documentation... 7 Comment on the documentation... 9 Chapter 2 Introduction and Prerequisites Clearwell Versions Covered Upgrading From Earlier Versions Version Compatibility of Utility Node Components Utility Node Prerequisites Hardware Requirements Software Requirements User Account / Security Requirements Uninstall Trial Versions of Office 2010 Programs Utility Node Deployment Performance Improvement Chapter 3 Utility Node Configuration Options Configuration Modes Resource Manager (RM) Rules and Functionality Chapter 4 Installation Installing the Utility Node Chapter 5 Utility Node Configuration Configuring Utility Nodes Resource Manager Registration... 29

6 6 About this guide Introducing this guide

7 About this guide Introducing this guide 7 About this guide Introducing this guide This document describes how to install and configure Utility Nodes. A utility node is defined to be any machine that has software required to run any combination of IGC, Retriever or Stellent software. Product documentation The table below lists the end-user documentation that is available for the Clearwell ediscovery Platform product. Clearwell ediscovery Platform documentation set Document Comments Installation and Configuration Installation Guide Upgrade Overview Guide Upgrade Guide Utility Node Guide Native Viewer Installation Guide Distributed Architecture Describes prerequisites, and how to perform a full install of the Clearwell sediscovery platform. Provides critical upgrade information, by version, useful prior to upgrading an appliance to the current product release Describes prerequisites and upgrade information for the current customers with a previous version of the Clearwell ediscovery platform. For customers using utility nodes, describes how to install and configure appliances as utility nodes for use with an existing Clearwell software setup. Describes how to install and configure the Brava Client for native document rendering and redaction for use during analysis and review in Clearwell. This document includes instructions on deploying the Clearwell Native Viewer as a managed installation. Provides installation and configuration information for the Review/ Processing Scalability feature (7.x) in a distributed architecture deployment

8 8 About this guide Product documentation Document Comments Getting Started Navigation Reference Card Clearwell QuickStart Guide Reviewer QuickStart Guide Provides an overview of the Clearwell user interface (7.x) Describes basic appliance and case configuration A reviewer s reference to getting started using the Analysis & Review module in Clearwell User and Administration Legal Hold Guide Identification and Collection Guide Case Administration Guide System Administration Guide Load File Import Guide Describes how to set up and configure a Clearwell appliance for Legal Holds, and use the Legal Hold module as an administrator in Clearwell. Describes how to prepare and collect data for processing, using the Identification and Collection module Describes case setup, processing, and management, plus pre-processing navigation, tips, and recommendations. Includes processing exceptions reference and associated reports, plus file handling information for multiple languages, and supported file types and file type mapping. Includes system backup, restore, and support features, configuration, and anti-virus scanning guidelines for use with Clearwell. Describes how to import load file sources into Clearwell User Guide Export and Production Guide Describes how to perform searches, analysis, and review, including detailed information and syntax examples for performing advanced searches Describes how to use, produce, and troubleshoot exports Transparent Predictive Coding User Guide Describes how to use the Predictive Coding feature in Clearwell to train the system to predict results from control set data and tag settings. Reference and Support Collection OnSite Collection A quick reference card of how to collect data in Clearwell A quick reference for performing OnSite collection tasks

9 About this guide Comment on the documentation 9 Document Review and Redaction Keyboard Shortcuts Production User Rights Management Comments Reviewer s reference card of all redaction functions A quick reference card listing all supported shortcuts Administrator s reference card for production exports A quick reference card for managing user accounts Online Help Includes all the above documentation (excluding Installation and Configuration) to enable search across all topics. To access this information from within the Clearwell user interface, click Help. Release Release Notes Provides latest updated information specific to the current product release For the latest product information: Comment on the documentation Let us know what you like and dislike about the documentation. Were you able to find the information you needed quickly? Was the information clearly presented? Report errors and omissions, or tell us what you would find useful in future versions of our guides and online help. Please include the following information with your comment: The title and product version of the guide on which you want to comment. The topic (if relevant) on which you want to comment. Your name. your comment to ClearwellInfoDev@symantec.com. Please only use this address to comment on product documentation. We appreciate your feedback.

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11 Chapter 2 Introduction and Prerequisites Clearwell Versions Covered This guide addresses utility node installation for Clearwell version For information on how to install utility nodes on earlier versions (including a list of specific versions covered), refer to the Symantec Clearwell Utility Node Guide 6.x. Upgrading From Earlier Versions Symantec Clearwell supports direct upgrade paths from 6.x and 7.x versions of utility nodes to version When upgrading over a prior release version, the utility node installer will uninstall older versions of the software from your existing utility node and then install the software from the same installation program. If you are running the GA ( ) or Fix 1 ( ) version of the utility node, then you must first uninstall it from Control Panel > Add/Remove Programs, and then install the Fix 2 version of the Utility Node.

12 12 Introduction and Prerequisites Version Compatibility of Utility Node Components Version Compatibility of Utility Node Components Utility Node and Clearwell Appliance Compatibility Clearwell Appliance Utility Node Version Comment V7.1.2 V7.1.1 and previous versions of utility nodes are not compatible with appliance Note: To ensure a consistent software base, Clearwell recommends that utility nodes run on the same fix pack version as the Clearwell appliance. For example, if the Clearwell appliance is upgraded to Fix 2 ( ), then utility nodes should be upgraded to Fix 2 ( ). Utility Node Prerequisites The utility node machine must meet the following minimum requirements: Hardware Requirements CPUs Minimum Memory Required Drives Minimum Disk Space 4 CPUs Minimum Requirement 4 GB Minimum Requirement C: drive D: drive Note: As of v6.6, both the C: and D: drives are required for retriever support) 300 GB disk space on D: drive 10 GB disk space on C: drive Recommend having at least 300 GB disk space to avoid running out of temporary disk space Software Requirements Windows Server 2008 SP2, or Windows Server 2008 R2 installed and activated Utility node installation software is dependent on.net Framework 4.0. Before you begin the Utility Node install, it is recommended that you install.net Framework 4.0.

13 Introduction and Prerequisites Utility Node Prerequisites 13 Note: If a supported version of.net Framework is not detected on your system, the installer installs.net Framework 4.0 automatically. Office 2010 SP1 Office 2010 SP1,Word, Excel, PowerPoint, Outlook and Hotfix KB for Microsoft Outlook 2010 must be installed and activated Installation of Office 2010 requires an activation key Automatic install of updates should be turned off No trial versions of Office professional should be installed on the box (see instructions below on uninstalling if they are automatically installed) Install Office 2010 Shared Features. To check if Shared Features is installed: 1. Click Start, click Control Panel, double-click Add or Remove Programs and right click Office Select Change. 3. Under Change your installation of Microsoft Office Professional Plus 2010 select Add or remove features. 4. Select Continue and the Installation Options menu displays. You should see a display similar to the screenshot below. Windows Firewall is OK on or off (previous versions required this off) The utility node should NOT be a server running the Clearwell software for Clearwell cases. Confirm the Clearwell server is running Clearwell version

14 14 Introduction and Prerequisites Utility Node Prerequisites User Account / Security Requirements Review user account and security policies to allow for shared directories on the Utility Node. The default for these directories is D:\CWShared. Note: By default, the installer sets up the D:\CWShared folder to be shared with the Everyone group. This is to enable the folder to be shared by the EsaApplicationService on the Clearwell server. If your security requirements necessitate restricting the shared permissions, you can grant the EsaApplicationService account read/write access to the directory. The Utility Node shared directory must be accessible to both the user account running services on the utility node and the user account running the EsaApplicationService on the Clearwell server. This can be accomplished in either of two ways: Configure a single Windows domain account to be used by the EsaApplicationService on the Clearwell server with read-write access to the Clearwell Shared directory and its subdirectories on the utility node. Create a local user account on the utility node with the same name and password as the local user account used by the Clearwell services on the Clearwell server. Uninstall Trial Versions of Office 2010 Programs If Office 2010 Home and Business version is installed, trial versions of Office Professional may already be installed. These are set to expire after a limited time period. Once expired, they can interfere with the utility node installer, therefore must be uninstalled. For information on uninstalling the trial versions, go to: -office-2010-trial-ha aspx#_remove_trial_versions Utility Node Deployment Performance Improvement The following guidelines should be used in determining how many Utility Nodes to deploy. Note that utility nodes can also be used to perform Stellent conversions during HTML caching and text/metadata extraction during export.

15 Introduction and Prerequisites Utility Node Prerequisites 15 Utility Node Considerations: Retriever Considerations: Highest Impact With Multiple Office Document Conversions Approximately linear improvement For example, the Clearwell server, plus two utility servers completes in approximately one-third time of a Clearwell server alone Not Only Office Document-to-XDL Conversions Production exports are distributed for better performance when generating TIFF files. For one appliance, 4-6 utility nodes are recommended. If Utility Nodes are shared by multiple appliances, then more Utility Nodes are recommended to distribute the workload. Retriever Utility Nodes improves the performance of PST and NSF retrievals, such as for search, cache, productions, or exports; especially when the data spans multiple PSTs or NSFs. When Retriever Utility Nodes are used, each PST and NSF file is assigned to a particular Retriever node, thus all retrievals for a particular PST or NSF file would happen on the same utility node. Performance improvement may vary, depending on how many utility nodes are configured and how many utility nodes are actually used for any single job that requires retrievals. For example, if all messages from a particular locator are being exported, performance improvement will be negligible.

16 Chapter 3 Utility Node Configuration Options Configuration Modes As of Clearwell 7.0, if you have additional appliances you want to use as utility nodes in addition to the Clearwell master appliance, you can configure them to operate in a cluster, or Scale Out mode. Alternatively, you can choose the traditional configuration which uses stand-alone servers with a shared resource pool of utility nodes. Both options use a resource pool, and have a master appliance designated as the Resource Manager.

17 Utility Node Configuration Options Configuration Modes 17 Resource Manager (RM) Rules and Functionality For Scale Out Mode: For Stand-Alone Servers: The requirements must be met when configuring your appliances for your particular deployment option: When adding utility nodes, the Master and cluster appliances will act as utility nodes. All utility nodes must be running Clearwell The RM runs only on the cluster Master appliance. (This cannot be changed.) The RM runs off the cluster Master by default (in Scale Out mode only). All utility nodes must be running Clearwell The RM runs on every Clearwell appliance (by default) Use the Utility Node Resource Management support feature (Clearwell user interface) to point to another RM. To designate an appliance as the Resource Manager (after configuring utility nodes for your desired setup), see Resource Manager Registration".

18 Chapter 4 Installation Installing the Utility Node 1. Confirm that the utility node meets the hardware and software requirements specified in Utility Node Prerequisites. 2. If the Clearwell Utility Node was previously installed on a Clearwell server, run the following steps first to disable the existing Clearwell installation: Go to Add/Remove Programs and uninstall the prerequisite installer. This will uninstall IGC. Reboot the system. Upgrade Outlook 2003 to Outlook 2010 and Hotfix KB for Microsoft Outlook Log in as the user running the IGC service account on the primary node. 4. Download the Clearwell Utility Node installation package (3 files including a self-joining batch file) from the Symantec FileConnect download service site located at: 5. Run InstallClearwell.bat to launch the installer. 6. If a previous version of IGC was installed and step 2 was skipped, you will be prompted to uninstall the old version first and the install will abort. Click OK. Note: To uninstall follow instructions in step If Office 2010 SP1 or Hotfix KB for Microsoft Outlook 2010 is not found, a warning message displays.

19 Installation Installing the Utility Node If there is not a previous version on the server, or if it has been removed (as described in step 6), the following screen appears. 9. Office 2010 is required component for the install. If Office 2010 is not installed on the appliance, or if it is not found in the default location, the following dialog appears. To confirm that Office 2010 is installed, click Yes, and continue to step 9. If Office 2010 is not installed, click No and skip to step After clicking Yes, enter the customized location for Office 2010 on the Choose Destination Location screen. Click Next. Skip to step If you clicked No, you can choose whether or not to continue with the installation. Click Yes to continue.

20 20 Installation Installing the Utility Node 12. If you chose to continue, and there is no Office version installed on the appliance, a dialog appears notifying you that the Microsoft Office 2010 required components are not installed and the install will abort. If a previous version of Office is found, the install will not proceed. Click OK, and Next to continue. 13. The Select Type screen displays. Choose Custom.

21 Installation Installing the Utility Node The Select Features screen displays what will be installed. All items that are not already installed will be selected by default. Available options include: Oracle JRockit JDK R28.2.3, Microsoft.Net Framework 4.0, IGC 7.1, Lotus Notes 8.5.2, ActivePerl 5.6.1, and FireDaemon v1.9. Clearwell Services is included by default and the Clearwell Services option will always be installed with every utility node, even those that are only used for IGC. Note: Clearwell recommends having more than 10 GB of free space on the C: drive after installation completes.

22 22 Installation Installing the Utility Node 15. The default location for the IGC installation is D:\IGC. Click Next. 16. Ensure that you are logged in to the appliance under the user account you want to use for IGC, and enter the password. Click Next.

23 Installation Installing the Utility Node The current date and time is shown. Click to change the date/time, and/or change the time zone. Click OK. If Clearwell services are to be installed, the Clearwell Service Information screen allows you to enter the logon credentials for the retriever and EsaApplicationService. Click Next.

24 24 Installation Installing the Utility Node 18. Click Next to begin the installation. 19. If older versions of the utility nodes (for example, v6.5.1) are installed, the installer uninstalls the old version and then proceeds with the utility node install. 20. The installation program will create a CWShared folder in the same drive where IGC is installed. For example, if IGC is installed on the D: drive (D:\IGC), a default shared directory will be created as D:\CWShared. 21. This directory must be shared, and must be accessible for read/write access by the local Service account, as well as the account that is running the EsaApplicationService on the Clearwell appliance. 22. If the Firewall is enabled it will be disabled by the installer.click OK.

25 Installation Installing the Utility Node Once installation is complete, click Finish. 24. Go to the services to verify that IGC, Retriever, and EsaApplicationService were installed successfully. These are the services to check: EsaApplicationService EsaPstRetrieverService EsaNsfRetrieverService EsaIGCBravaLicenseService EsaIGCJobProcessor 25. Ensure Outlook is configured NOT to reply to read receipts. Click on the File menu > select Options link and navigate to Mail tab on the left-hand side. Scroll down to the Tracking section and select the option to Never send a read receipt. Click OK to confirm and save the changes. Exit Outlook.

26 Chapter 5 Utility Node Configuration Utility Nodes are configured from the master Clearwell appliance by using the Utility Node Resource Management property in the Clearwell user interface. IMPORTANT: Ensure that the EsaApplicationService on the utility nodes is online and running before adding the utility node to the Resource Manager. Configuring Utility Nodes To configure utility nodes 1. Log on to Clearwell, and from the top navigation bar, click System > Support Features. 2. Choose the Utility Node Resource Management support feature.

27 Utility Node Configuration Configuring Utility Nodes For the selected Utility Node Resource Management feature, select another appliance (if different than the current appliance) where you want to configure the installed utility nodes. 4. Enter the following parameters: Mode Select an action to perform from the drop-down menu: ADD_UTILITY_NODE Use the Utility Type and Utility Node To Add/Remove fields to add a utility node to the resource pool REMOVE_UTILITY_NODE Use the Utility Type and Utility Node To Add/Remove fields to remove a utility node from the resource pool RESOURCE_LIST Use the Utility Node and Resource Type fields to display a list of configured resources CONVERSIONS Use the Utility Node and Resource Type fields to show information regarding any active conversions STATISTICS Select a single node from the Utility Node drop-down along with any of the 3 Utility Type checkboxes and the number of hours from the Hour-range to be used for Statistics Mode drop-down to view recent conversion statistics for a utility node. Hour-range to be used for Statistics Mode Select a value ranging from 1-24 to designate how many hours back from current time to calculate statistics. CONFIGURE _RESOURCE_MANAGER Use the Resource Manager Name to register with field to define a new resource manager for this appliance VIEW_RETRIEVER_SOURCE_MAPPINGS Displays PST and NSF files assigned to various retriever nodes.

28 28 Utility Node Configuration Configuring Utility Nodes Utility Node Select a Utility Node on which to perform the selected action. Note: Actions that will use this field are RESOURCE_LIST, CONVERSIONS and STATISTICS. Resource Type Select a specific Resource Type on which to perform the selected action. Note: Actions that will use this field are RESOURCE_LIST, CONVERSIONS and STATISTICS. To configure nodes for IGC conversions, select the Utility Type - IGC check box. Note: Actions that will use this field are ADD_UTLITY_NODE, REMOVE_UTLITY_NODE and STATISTICS. To configure nodes for Retrievals, select the Utility Type - Retriever check box. Note: Actions that will use this field are ADD_UTLITY_NODE, REMOVE_UTLITY_NODE and STATISTICS. To configure nodes for Stellent conversions, select the Utility Type - Stellent check box. Note: Utility nodes can also be used to perform Stellent conversions during HTML caching and text/metadata extraction during export. Actions that will use this field are ADD_UTLITY_NODE, REMOVE_UTLITY_NODE and STATISTICS. 5. For the Utility Node(s) to Add/Remove, enter utility nodes separated by a comma (,), semicolon (;), or whitespace ( ). Supported formats include: Hostname, FQDN, or IP.

29 Utility Node Configuration Resource Manager Registration 29 Resource Manager Registration To designate an appliance as the Resource Manager, you can use the Utility Node Resource Management support feature to register the appliance. IMPORTANT: Ensure that the EsaApplicationService on the utility nodes is online and running before adding the utility node to the Resource Manager. To register an appliance as the Resource Manager 1. From the System > Support Features screen, choose the Utility Node Resource Management support feature. 2. Enter the name of the resource manager with which this appliance will be registered. Note: A service restart is required for this change to take effect. Supported formats include: Hostname, FQDN, or IP. Enter localhost to set the resource manager back to the current appliance. Actions that will use this field: CONFIGURE_RESOURCE_MANAGER 3. Select the Save output file as TXT check box if you want redirect your output to be in a unique text file format. 4. Click Submit.