SmartTAP Call Recording

Transcription

1 SmartTAP Call Recording Hardware and Software Requirements Version 4.0 This document describes the hardware and software requirements for installing SmartTAP. Note: Microsoft rebranded Lync as Skype for Business. So when the term Skype for Business appears in this document, it also applies to Microsoft Lync. 1 Minimum System Requirements 1.1 Server Configurations The following configurations are minimum requirements to concurrently record the number of channels listed. The highlighted text below refers to the configuration in which the Media Proxy is desired to be installed on SmartTAP Server. /contact

2 8-50 Recording Licenses (8-25 with Media Proxy installed on the same server) Table 1-1: SmartTAP Server Recording Licenses (26-50 with Media Proxy installed on the same server) Recording Licenses Windows 2012 R2 64bit Windows 2012 R2 64bit Windows 2012 R2 64bit 2 Core 2.5 GHz 6 Cores 2 GHz 12 Cores 2 GHz 6 GB Memory 8 GB Memory 14 GB Memory 2 SATA 7200 RPM HDD 1 2 SATA 7200 RPM HDD 1 2 SATA 7200 RPM HDD 1 Dual GB NIC Dual GB NIC Dual GB NIC PCIe slots FL / FH 2 PCIe slots FL / FH 2 PCIe slots FL / FH 2 ¹ SmartTAP requires two dedicated Hard Disk Drives (HDDs) - one for the Windows Operating System, SmartTAP software and database, and another for the recorded media. The media HDD is required for both local and remote media storage (in the case of remote storage it is used for intermediate storage of the media). When running the SmartTAP Server in a virtual environment, the HDDs have to be dedicated and mapped to the SmartTAP server Virtual Machine (VM). The database and Media Storage size requirements are customer specific and need to be calculated based on desired retention period, call volume and number of targets to be recorded. Use the StorageCalculator.xlsx tool provided as part of SmartTAP software installation package. 2 PCIe Full Length / Full Height slots The number of slots required is determined by the number of digital or analog stations required to record. Each card can record 24 channels (i.e., 56 Phones will require 3 PCIe card slots). /contact

3 Table 1-2: SmartTAP Media Proxy Server Features A maximum of 150 Concurrent calls in one server. A group of Media Proxy servers can be deployed if more than 150 concurrent calls recording are required. Windows 2012 R2 64-bit Quad Core 2 GHz 8GB Memory SATA 7200 RPM HDD Dual GB NIC Table 1-3: SmartTAP Announcement Server Features A maximum of 60 concurrent announcements in one server. A group of Announcement servers can be deployed if more than 60 concurrent announcements are required Windows 2012 R2 64-bit Quad Core 2 GHz 8 GB Memory SATA 7200 RPM HDD Dual GB NIC /contact

4 2 Supported Operating Systems Windows Server 2016 Windows 2012 Server 64-bit Windows 2008 Server 64-bit SP2 3 Windows Updates Recommended to disable Windows updates to prevent unknown side effects. AudioCodes only certifies major Service Pack updates. 3.1 Installing Windows Updates Schedule a maintenance window. SmartTAP will not be recording during this timeframe. Download and install Windows updates. Reboot the server even if Windows does not ask you to reboot to finish installing updates. Windows may continue installing updates after the system restarts, which may cause instability within SmartTAP. Once Windows updates are complete, reboot the server again. /contact

5 4 Supported VM Environments 4.1 VMware ESXi Version 4.1 and later (IP-based integrations only) See the Troubleshooting section in the SmartTAP Administrator Guide for instructions on how to enable promiscuous mode required for a SmartTAP system that is monitoring (tapping) the network. 4.2 Microsoft Hyper-V Windows Server 2016 Windows Server 2012 R2 Windows Server bit Windows Server 2008 R2 SP1 or latest service pack Windows Server 2008 R2 Windows Server bit SP2 Note: Hyper-V does not support promiscuous mode. Do not use in Passive integration environments. /contact

6 5 Active / Standby Resiliency Configuration (Optional) AudioCodes supports Microsoft Windows Clustering in the failover configuration, which provides high available service to the SmartTAP application. To support this type of install, the following is required: Two identical Windows 2008 R2 or 2012 servers, which meet the minimum specifications mentioned above A SAN (Storage Area Network) with iscsi support. The SmartTAP cluster requires at least two Internet Small Computer System Interface (iscsi) targets - one for the disk witness/quorum, and another for the database and shared application data. A 3rd iscsi target Optional is required for the media storage. SmartTAP should not be configured to write the media directly to the 3rd media target; instead, it should be set as Media Transfer Service destination. /contact