ALTIRIS Local Recovery Pro 6.2 SP1 Help

Transcription

1 ALTIRIS Local Recovery Pro 6.2 SP1 Help

2 Notice Local Recovery Pro 6.2 SP Altiris, Inc. All rights reserved. Document Date: July 19, 2006 Protected by one or more of the following U.S. Patents: , , , , , , , , , , , Other patents pending. Due to the inherently complex nature of computer software, Altiris does not warrant that the Altiris software is error-free, will operate without interruption, is compatible with all equipment and software configurations, or will otherwise meet your needs. The content of this documentation is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by Altiris. Altiris, Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in this documentation. For the latest documentation, visit our Web site at Altiris, the Altiris logo, BootWorks, Eality, ImageBlaster, Inventory Solution, PC Transplant, RapiDeploy, RapidInstall, and Vision are registered trademarks of Altiris, Inc. in the United States. Altiris, the Altiris Logo, and ManageFusion are registered trademarks of Altiris, Inc. in other countries. Altiris Connector, Altiris express, Altiris Protect, Application Management Solution, Application Metering Solution, Asset Control Solution, Asset Management Suite, Carbon Copy, Client Management Suite, Compliance Toolkit, Connector Solution, Contract Management Solution, Deployment Server, Deployment Solution, Energy Saver Toolkit, Education Management Suite, FSLogic, Handheld Management Suite, Helpdesk Solution, Lab Management Suite, ManageFusion, Migration Toolkit, Mobile Client for SMS, Monitor Solution, Network Discovery, Notification Server, Package Importer, Patch Management Solution, Problem Management Suite, Recovery Solution, Security Solution, Server Management Suite, Site Monitor Solution, Software Delivery Solution, SNMP Management, Software Delivery Suite, TCO Management Solution, UNIX Client for SMS, Web Administrator, Web Reports, and other product names are trademarks of Altiris, Inc. in the United States and other countries. AuditExpress, Scan on Detect, and SecurityExpressions are trademarks of Pedestal Software Inc. in the United States. Audit on Connect and Audit on Detect are trademarks of Pedestal Software inc. in the United States and other countries. WebLens and Guaranteeing Your Net Works are registered trademarks of Tonic Software Inc. in the United States. WebInsight and RUM are a trademarks of Tonic Software Inc. in the United States. Microsoft, Windows, and the Windows logo are trademarks, or registered trademarks of Microsoft Corporation in the United States and/or other countries. HP and Compaq are registered trademarks of the Hewlett-Packard Corporation. Dell is a registered trademark of Dell Inc. Macintosh is a registered trademark of the Apple Computer Corporation. Palm OS is a registered trademark of Palm Computing, Inc. BlackBerry is a service mark and a trademark of Research In Motion Limited Corporation. RIM is a service mark and trademark of Research In Motion (RIM). Other company names, brands, or product names are or may be trademarks of their respective owners. Local Recovery Pro Help 2

3 This product includes software developed by the Apache Software Foundation. Such software is subject to the below conditions. The Apache Software License, Version 1.1 Copyright (c) The Apache Software Foundation. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. The end-user documentation included with the redistribution, if any, must include the following acknowledgment: "This product includes software developed by the Apache Software Foundation ( Alternately, this acknowledgment may appear in the software itself, if and wherever such third-party acknowledgments normally appear. 4. The names "Xerces" and "Apache Software Foundation" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact 5. Products derived from this software may not be called "Apache", nor may "Apache" appear in their name, without prior written permission of the Apache Software Foundation. THIS SOFTWARE IS PROVIDED ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE APACHE SOFTWARE FOUNDATION OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OFUSE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ==================================================================== This software consists of voluntary contributions made by many individuals on behalf of the Apache Software Foundation and was originally based on software copyright (c) 1999, International Business Machines, Inc., For more information on the Apache Software Foundation, please see < Local Recovery Pro Help 3

4 Contents Chapter 1: Introducing Local Recovery Pro Local Recovery Pro Components Local Recovery Pro Documentation Local Recovery Pro Terminology Chapter 2: Installing Local Recovery Pro Local Recovery Pro Solution Requirements Installing Local Recovery Pro Solution Local Recovery Pro Standalone Requirements Installing Local Recovery Pro Standalone Licensing Local Recovery Pro Solution Uninstalling Local Recovery Pro Uninstalling the Local Recovery Pro Solution Uninstalling the Recovery Agent Part I: Using Local Recovery Pro Solution Chapter 3: Getting Started with Local Recovery Pro Solution Installing the Altiris Agent Installing the Recovery Agent Using Local Recovery Pro Reports Chapter 4: Using Local Recovery Pro Solution Policies Using Recovery Agent Rollout Policies Distribute Local Mode Prerequisite Package Recovery Agent Setup Command-Line Switches Configuring Default Recovery Agent Settings Creating Configuration Policies Using Inherited Default Agent Settings Configuring Default Agent Settings Configure Snapshot Settings Configure Excludes Configure Rollback Data Configure Space Management Configure Performance Configure Storage Management Configure User s Rights and Permissions Configure Miscellaneous Settings Troubleshooting Local Recovery Pro Chapter 5: Technical Reference SCSI/SATA and RAID Support Local Maintenance Job Command-line Utilities Agent Settings Encryption/Decryption Utility Altiris Partition Removing Utility Manage Agent Setup Package Utility Local Recovery Pro Help 4

5 Part II: Using the Recovery Agent Chapter 6: Installing the Recovery Agent Recovery Agent Requirements Install the Recovery Agent Manually Install the Local Recovery Agent Software Create a Partition to Store Your Files In Perform the First Snapshot Uninstalling the Recovery Agent Chapter 7: Getting Started with Recovery Agent Take the Initial Snapshot View Your Recovery Agent Options Ensure Automatic Snapshots Are Taken Successfully Take an Unscheduled Full System Snapshot Take an Unscheduled Partial Snapshot View and Restore Protected Files Save and Restore Network Settings Chapter 8: Configuring the Recovery Agent Snapshot and Restore Dialog Box Last Snapshot/Restore Status Snapshot Options Restore Options Performance Options Snapshot Selection Wizard Dialog Box Restore Selection Wizard Dialog Box Snapshot Schedule Dialog Box Enable Schedule Snapshots Snapshot type Start Time Use system defaults General Dialog Box User Interface Language Preferences Recovery Solution Logs Altiris Recovery Partition for local snapshots Space Management Dialog Box Default Rules Exception Rules Use system defaults Misc Dialog Box Full System Recovery Dialog Box Excludes Dialog Box Files and Folders to Exclude Dialog Box Folder or File Name Choose the type of item to exclude Choose where to exclude this folder or file Exception from Exclude List Folder or File Name Choose the type of item to include Choose where to include this folder or file Rollback Data Dialog Box Storage Locations Dialog Box Location for stored data on the Recovery Agent Local Recovery Pro Help 5

6 Adding Additional Storage Locations Managing Additional Storage Locations Managing the Temporary Retention Folder Use system defaults Chapter 9: Advanced Recovery Agent Tasks Excluding Files from Snapshots Why Exclude Files? Files and Folders You Should Never Exclude Examples of Files and Folders to Exclude Performing Rollbacks Rollback Dialog Box Full System Recovery Options Local Full System Recovery from DVD-ROM Using the F11 Option Scheduling Snapshots to Run When Your Computer is Idle Index Local Recovery Pro Help 6

7 Chapter 1 Introducing Local Recovery Pro Altiris Local Recovery Pro offers data and machine-state protection for your organization's desktop and notebook computers. Scheduled or user-driven snapshots are run unobtrusively and stored to a protected area on the local hard drive for complete and continual backup and recovery protection. Altiris Local Recovery Pro takes the worry out of safeguarding your organization's critical data. Its touchless implementation makes it easy for IT to distribute no boot floppy is required. And it's exceptionally easy for end users simply right-clicking the mouse or pressing the F11 key inititates a backup and restore. Local Recovery Pro has what you need: Local backup to hidden partition Pushable centralized settings Easy self-serve installation for users Unlimited number of snapshots Open and locked file support Single keystroke recovery Support for multiple partitions on the same drive Aggregate and individual status reporting When system or end-user problems require a restore, Local Recovery Pro is there...without impacting user productivity. Local Recovery Pro Components Local Recovery Pro can be installed in two different modes: Stand-alone Local Recovery Pro Agent on a client computer Local Recovery Pro Solution on a Notification Server Local Recovery Pro Standalone Local Recovery Pro Standalone offers data and user-state protection for your organization's desktop and notebook computers. Local Recovery takes daily snapshots of computers automatically and stores backups locally in a hidden Altiris partition (known as local mode). Local Recovery Pro is exceptionally end-user friendly. End users can initiate a backup or restore by simply right-clicking their mouse or pressing the F11 key in a pre-boot environment. By taking daily snapshots automatically, the solution works seamlessly and unobtrusively to protect your systems and data without impacting user productivity. Local Recovery Pro provides the following additional benefits: Open and locked file support Support for all brands of computers Local Recovery Pro Help 7

8 Create Altiris Partition on any drive Local Recovery Pro Solution The solution component runs on Notification Server and lets you do the following: Deploy the Recovery Agent on client computers using Notification Server policies Configure Recovery Agent Settings using Notification Server policies Create and view recovery-based reports Aggregate and individual status reporting Agent settings can be managed from Notification Server Local Recovery Pro Documentation The following documentation is provided with Local Recovery Pro: Release Notes The Local Recovery Pro Releases Notes contains a list of the new features and known issues in this version of the product. It also contains any lastminute information that is not included in the main documentation. Local Recovery Pro Help The Local Recovery Pro Help provides instructions for you, the administrator. The Local Recovery Pro Help is available in both Adobe PDF and Microsoft HTML Help formats. Recovery Agent Help The Recovery Agent Help is the online help that is installed on client computers and provides information about using the Recovery Agent. The Recovery Agent Help is available in both Adobe PDF and Microsoft HTML Help formats and provides users with instructions for protecting their computers. Altiris product documentation is available in Microsoft HTML Help (.CHM) and Adobe Acrobat (.PDF) formats. Documentation files are installed in the following directory: C:\Program Files\Altiris\Notification Server\NSCap\Help You can access documentation from the Altiris Console by clicking the following icons in the upper-right corner of the Altiris Console: Access the contextual online help by clicking the online help icon. Access an index of all help by clicking the index icon. The complete and most current versions of documentation are available from the Altiris Knowledge Base, which is available from the Altiris support Web page at Local Recovery Pro Terminology Altiris Recovery Agent The Recovery Agent is software that is installed on client computers that allows files on that computer to be backed up. Local Recovery Pro Help 8

9 Altiris Recovery Partition A hidden partition on the local computer that Recovery Solution uses to store snapshots. This partition is created using the Recovery Agent Partition Wizard. baseline snapshot The first Recovery Solution snapshot of a protected computer. Full System Recovery (FSR) A recovery of the whole system from scratch to any of the performed full system snapshots. On local recovery client computers, the full system recovery is performed by pressing F11 on start-up of computer you want to restore or using the Recovery DVD set created using the Full System Recovery Wizard. Typically, a full system recovery can be performed when a computer has an unbootable operating system. In contrast to F11 recovery, full system recovery from DVD can help even in case of a broken hard disk or a stolen notebook since all the data is stored on the DVD media. system snapshot A snapshot of a protected computer that contains enough information to restore the computer in the event of a disaster. A Full System Recovery can only be performed from a Full System Snapshot. In addition to whatever files you select, a Full System Snapshot always contains the information about the protected computer s disk partitions and drives and the Windows registry. You can also include any additional data from local drives. A Full System Snapshot does not have to contain all of the protected computer s files and folders. Local Recovery database The database where Local Recovery stores information about protected data included in snapshots. Local Recovery golden image The initial image of client computer s data performed by Altiris RapiDeploy as part of the Local Recovery snapshot. This image is created right after Altiris Recovery partition creation in Linux. The golden image is used for performing F11 Full System Recovery on Local Recovery agent computers. Local Recovery Pro Standalone Local Recovery Pro Standalone is the Altiris Local Recovery Pro Agent running on computers, which are not managed from the Altiris Notification Server. The Recovery Agent takes daily snapshots of computers automatically and stores backups locally in a hidden Altiris partition (known as local mode). local database maintenance job A job which verifies the integrity of stored protected data and removes old data (by default, a job removes all file versions and data deleted from the client computer more than six days previously). Local Recovery Pro Help 9

10 partial snapshot A snapshot of only the drives you select. You can choose to include or exclude any local hard drive on your computer, whether or not it has system information on it. Note Files and folders that are specified on the Exclude tab of the Recovery Solution properties for this protected computer are not included in the snapshot. protected computer A user s computer (workstation, notebook, and so on) whose data is protected by installing the Recovery Agent. rollback Restoring files from a snapshot that restores computers to a previous state. Rollback is used to repair your operating system and applications when your computer is not functioning properly. restore session The actual transferring of data from a snapshot to a computer. snapshots Snapshots contain one or more backed up files. snapshot session The actual transferring of data to a snapshot. If data from multiple drives are included in a snapshot at the same time, Recovery Solution considers each drive a separate snapshot session, even though it performs all the snapshots right away. storage location The location used by Local Recovery to store protected data. Local Recovery Pro Help 10

11 Chapter 2 Installing Local Recovery Pro Local Recovery Pro can be installed in two different modes: Local Recovery Pro Solution on a Notification Server Stand-alone on a client computer The following topics explain how to install Local Recovery Pro: Local Recovery Pro Solution Requirements (page 11) Installing Local Recovery Pro Solution (page 11) Local Recovery Pro Standalone Requirements (page 11) Installing Local Recovery Pro Standalone (page 12) Licensing Local Recovery Pro Solution (page 13) Uninstalling Local Recovery Pro (page 13) Local Recovery Pro Solution Requirements Local Recovery Pro Solution runs under Altiris Notification Server 6.0 and above. For a list of requirements to run Notification Server, please see the Altiris Notification Server documentation. Note RS Agent Local Mode Prerequisite Package must be installed on client computers before installing Recovery Agent. For information, see Distribute Local Mode Prerequisite Package (page 22). Installing Local Recovery Pro Solution Local Recovery Pro Solution must be installed on the Altiris Notificaiton Server. To install Local Recovery Pro Solution 1. On your Notification Server 6x server, run Altiris_LocalRecoveryPro_6_2.exe. 2. Follow the setup wizard. See also: Using Local Recovery Pro Solution Policies (page 20). Local Recovery Pro Standalone Requirements The Local Recovery Pro Standalone can be installed on Windows-based client computers. Minimum Requirements Local Recovery Pro Help 11

12 Operating System One of the following: Microsoft Windows 2000 with Service Pack 3 Microsoft Windows XP Home Microsoft Windows XP Professional Microsoft Windows Server 2003 Disk Drives and Space The following drive types are supported by Local Recovery Pro: IDE Serial ATA* SCSI* Note To run the Recovery Agent, you must have enough free space on the local hard drive to store your snapshots. We recommend that you have between 40% and 50% of your hard drive free of space. This free space must exist within the existing primary partition for Local Recovery. Non-partitioned free space is not required. The Altiris Partition requires contiguous free space on the drive. For best results, run a disk defragmentation utility on the drive before installing. If the drive does not have enough contiguous free space, you will get an error stating Altiris Recovery Agent failed to create initial image of the system. For more information, see Troubleshooting: Problems Installing the Local Partition in the Recovery Solution Reference Guide. Display 800 x 600 or greater screen resolution 256 or more colors Other Hardware Local Mode Prerequisite Package For Full System Recovery from DVD Bootable DVD-ROM drive The Local Mode Prerequisite Package contains the Recovery Agent Partition component and must be distributed to clients prior to running the Local Recovery Agent setup. *For a list of supported devices, see SCSI/SATA and RAID Support (page 42). Installing Local Recovery Pro Standalone You can install Local Recovery Pro on client computers in one of two ways: Deploying (pushing) the Recovery Agent to client computers using the Local Recovery Pro Solution (see Installing the Recovery Agent on page 18) Installing the Recovery Agent manually on client computers. Running Local Recovery Pro setup on computers that do not have Altiris Notification Server installed does the following: sets up the Local Recovery Pro Agent; Local Recovery Pro Help 12

13 Extracts the Local Recovery Pro Agent setup package into %ProgramFiles%\Altiris\Notification Server\NSCap\Install\Recovery Agent Package folder (the package can be used for further Local Recovery Pro Agent distribution); creates a shortcut to shortkey to the Local Recovery Pro Agent setup package in Windows Start menu; extracts the AexRSEnc utility into %ProgramFiles%\Altiris\Recovery Solution Pro\Console\AexRSEnc folder (the utility can be used for customizing the Local Recovery Pro Agent settings before package distribution). To manually install Local Recovery Pro on client computers 1. On the client computer, run on the the following setup files: Altiris_LocalRecoveryPro_6_2.exe This is the same setup file for Local Recovery Pro Solution. AgentSetup.exe If you have installed Local Recovery Pro Solution on a Notification Server, you can use the AgentSetup.exe file that is installed by default to C:\Program Files\Altiris\Notification Server\NSCap\Bin\Win32\X86\Recovery Agent Package. The advantage of using AgentSetup.exe is that the file is considerably smaller and easier to distribute or provide on a network share. You can also use command-line swtiches (see Recovery Agent Setup Command-Line Switches (page 23). 2. Follow the setup wizard. Licensing Local Recovery Pro Solution Each Altiris product comes with a 7-day trial license that is installed by default. You can register and obtain a 30-day evaluation license through our Web site at or purchase a full product license. To view your current license, open the Altiris Console, click the Configuration tab and then Licensing. For more information, click the help button on the Licensing page. Uninstalling Local Recovery Pro This topic describes how to uninstall Local Recovery Pro. Uninstalling the Local Recovery Pro Solution (page 13) Uninstalling the Recovery Agent (page 14) Uninstalling the Local Recovery Pro Solution You can uninstall the Local Recovery Pro Solution in one of the two following ways: Using Windows Add/Remove Programs Using the Solution Center in the Altiris Console. Local Recovery Pro Help 13

14 Using Windows Add/Remove Programs 1. From the Windows Start menu, click Settings > Control Panel Add/Remove Programs. 2. Click Altiris Local Recovery Pro. 3. Click Remove. 4. Follow the instructions on the screen. Using the Solution Center 1. From the Altiris Console, click the Configuration tab, then click Configuration > Upgrage/Install Additional Solutions. 2. Click the Currently Installed tab. 3. On the Altiris Local Recovery Pro row, click Remove. 4. Confirm that you want to unistall Local Recovery Pro. Uninstalling the Recovery Agent You can uninstall the Recovery Agent from a protected computer in one of the two following ways: Using Windows Add/Remove Programs Using Recovery Agent policies to uninstall the Recovery Agent remotely Using Windows Add/Remove Programs 1. From the Windows Start menu, click Settings > Control Panel Add/Remove Programs. 2. Click Altiris Local Recovery Pro. 3. Click Remove. 4. Follow the instructions on the screen. For more information on uninstalling Notification Server components, see the Altiris Notification Server Help. Caution This will uninstall the program files and the recovery partition including all backed up files. Using Recovery Agent Policies to Uninstall the Recovery Agent Remotely You can use Recovery Agent policies to uninstall the Recovery Agent remotely. This allows you to uninstall the agent from multiple computers at one time. For more information, see Using Recovery Agent Rollout Policies on page 20. Local Recovery Pro Help 14

15 Part I Using Local Recovery Pro Solution This section explain how to use Local Recovery Pro Solution. The following chapters describe tasks that you can perform using Local Recovery Pro components in the Altiris Console: Getting Started with Local Recovery Pro Solution (page 16) Using Local Recovery Pro Solution Policies (page 20) Subsequent chapters in the Using the Recovery Agent (page 50) part of this document explain how to use the Recovery Agent on client computers. Local Recovery Pro Help 15

16 Chapter 3 Getting Started with Local Recovery Pro Solution The Getting Started tasks guide you through the basic setup, configuration, and use of Local Recovery Pro. Each task has a procedure and, in many cases, exercises to illustrate the steps of the procedure. Getting Started tasks Installing the Altiris Agent (page 16) Installing the Recovery Agent (page 18) Using Local Recovery Pro Reports (page 19) Prerequisites for Getting Started tasks Notification Server 6.0 SP2 or SP3. Local Recovery Pro 6.2 SP1 Solution installed on the Notification Server. See Installing Local Recovery Pro Solution (page 11). One or two client computers to be configured as protected computers. See Recovery Agent Requirements (page 51). The Altiris Agent installed on the client computers. Installing the Altiris Agent (page 16) Installing the Altiris Agent The Altiris Agent must be installed on the computers you want to manage, if you have not done so already (through the use of other Altiris solutions that require the agent). When installing the agent, you specify the computers on which to install the agent. For large numbers of computers, you can use the Resource Discovery and Network Discovery features of Notification Server to discover the computers on your network and create a list from which you can select the computers on which to install the agent. If you have only a few computers to manage, such as during an evaluation, you can skip computer discovery and perform the agent installation procedure. Resource Discovery is used to discover Windows computers. The following procedure describes how to use this feature. Network Discovery can discover computers using Ping, Circular DNS resolution, SNMP, and NetBIOS name and domain. You can discover Linux/UNIX, Mac OS, and Windows computers. For details, see the Network Discovery Product Guide, which you can access from the Altiris Web site (altiris.com/support/documentation) or the Altiris Documentation page in the Altiris Console. You need administrator rights to install the Altiris Agent. For more information on the Altiris Agent, see the Notification Server documentation. Local Recovery Pro Help 16

17 To discover Windows computers using Resource Discovery 1. On the Notification Server computer, select Start > All Programs > Altiris > Altiris Console to open the Altiris Console. 2. In the console, click the Configuration tab. 3. In the left pane, select Configuration > Server Settings > Discovery Methods > Resource Discovery. 4. In the content pane, click and select the domains in which to search for computers. Optionally, enter the name of a domain and click. 5. Select the discovery methods you want to use. You must select at least one method. Select the Domain Browse List option to discover computers (including Windows 95, 98, 98 SE, and ME computers) that are currently sharing files. Select the Domain Membership option to discover computers that have trust accounts in the domain and are running Windows NT, 2000, XP, and This method will not find any Windows 98, 98 SE, or ME computers. 6. Click Discover Now. 7. After the discovery process completes, click Apply. The computers in the specified domains are discovered and can be selected to receive the agent. To install the Altiris Agent This procedure does not work with Windows 98, 98 SE, and ME computers. For these operating systems, see the Pull Method in the Notification Server documentation. 1. On the Notification Server computer, select Start > All Programs > Altiris > Altiris Console to open the Altiris Console. 2. In the console, click the Configuration tab. 3. In the left pane, select Configuration > Altiris Agent> Altiris Agent Rollout> Altiris Agent Installation. 4. In the content pane, do one or both of the following: If you did not perform a computer discovery (because you only have a few computers on which you want to install the agent, such as during an evaluation) or you want to specify a computer manually, enter the name of the computer on which you want to install the agent in the field next to the Add button, and then click Add. Repeat this for all computers on which you want to install the agent. If you performed a computer discovery, click Select Computers. In the dialog that opens, select the computers to which you want to install the agent. Click OK. Note The fact that a computer can be discovered does not mean that you can push the agent to it. The computer must be running an operating system that supports having agents pushed to it. 5. Click Install Altiris Agent. The Options page opens to let you set configuration properties for the Altiris Agent. 6. Select the Show the Altiris Agent icon in the system tray option. Local Recovery Pro Help 17

18 7. Click Proceed with Install. The Altiris Agent is installed to the computers. Installing the Recovery Agent Using Notification Server rollout polices, you can install the Recovery Agent to computers on your network. To use roll-out polices, the target computers must be discovered and have the Altiris Agent installed (see Installing the Altiris Agent on page 16). By default, roll-out policies will perform tasks without any user intervention and will not restart the client computer. Note The user should manually restart the computer before using the Recovery Agent. You can also configure the policy to force a restart. Each roll-out policy uses the Recovery Agent installation file, AgentSetup.exe, with various command-line switches. AgentSetup.exe is located in the following folder: C:\Program Files\Altiris\Notification Server\NSCap\Bin\Win32\X86\Recovery Agent Package For a list of command-line switches that can be used with AgentSetup.exe, see Recovery Agent Setup Command-Line Switches on page 23. To install the Recovery Agent 1. From the Altiris Console, click the Configuration tab. 2. In the left pane, select Configuration > Solution Settings > Incident Management > Recovery Solution > Recovery Agent Rollout. 3. Click the RS Agent Local Mode Prerequisite Package Install policy. 4. In the right pane, select the Enable checkbox to enable the policy. 5. Click Apply. 6. Click the RS Agent Install policy. 7. In the right pane, select the Enable checkbox to enable the policy. 8. Verify the program name is configured for Install RS Agent in the Program name field. 9. (Optional) To have the client computer automatically restarted as part of the task, select the Reboot computers automatically checkbox. 10. (Optional) To prevent the agent from performing an initial snapshot, select the Disable initial snapshot checkbox. 11. Select one or more collections that the policy will use by clicking the link in the Applies to collections field. This is the group of computers the policy will be run on. Note If you are evaluating Local Recovery Pro Solution in a lab environement, you can use the default collection and scheduling options. Local Recovery Pro Help 18

19 12. Select the policy scheduling options. For information on configuring policies, see the Altiris Notification Server Help. 13. Click Apply. Using Local Recovery Pro Reports Local Recovery Pro provides predefined reports that give information about the client computers in your environment. Reports Computers by Agent Version Computers with Local Agent Computers with Potential Space Issues Computers without Local Agent Most Recent Recovery Solution Events Definition Shows how many computers have the local agent installed by version. Lists the computers that have the local agent installed. This report lists computers with the local agent installed and less than N percent of the drive available. Lists the computers that do not have the local agent installed. Lists the top N number of recent Local Recovery Pro events. To use Local Recovery Pro reports 1. From the Altiris Console, click the Reports tab. 2. Select Reports > Incident Management > Recovery Solution > Local Reports. 3. Click a report to run. To generate a list of all the computers that have the Recovery Agent installed. 1. Click the Computers with Local Agent report. 2. In the right pane, click Run this report. 3. In the Computer name field, leave the % to list all computers. 4. Click Refresh. 5. A table is shown showing all the computers that have the Recovery Agent installed. 6. To save or print the report, click the disk or printer icon. For information on how to use reports and how to create your own reports, see the Notification Server documentataion. Local Recovery Pro Help 19

20 Chapter 4 Using Local Recovery Pro Solution Policies This chapter describes how to use Local Recovery Pro to perform the following tasks. Using Recovery Agent Rollout Policies (page 20) Distribute Local Mode Prerequisite Package (page 22) Recovery Agent Setup Command-Line Switches (page 23) Configuring Default Agent Settings (page 27) Troubleshooting Local Recovery Pro (page 41) Using Recovery Agent Rollout Policies Using Notification Server polices, you can roll out (push) the Recovery Agent to computers on your network. You can also use policies to reinstall, upgrade, and uninstall the Recovery Agent. To use rollout polices, the target computers must be discovered and have the Altiris Agent installed. It is helpful to have a working knowledge of policies, packages, programs, and collections. For information on installing the Altiris Agent and configuring policies, see the Altiris Notification Server Help. Local Recovery Pro includes the following predefined policies for Recovery Agent rollout: RS Agent Local Mode Prerequisite Package Install RS Agent Install Installs the Recovery Solution Agent Local Mode Prerequisite Package. Installs the agent and creates a local Altiris Recovery Partition to back up files locally. Note You must enable the RS Agent Local Mode Prerequisite Package Install policy before this policy can be enabled RS Agent Promotion If Local Recovery is installed on the client computer, you can promote it to Local Recovery Pro version with more functionality. Note You must enable the RS Agent Local Mode Prerequisite Package Install policy before this policy can be enabled. RS Agent Reinstall Reinstalls the Recovery Agent to perform a repair. Local Recovery Pro Help 20

21 RS Agent Uninstall RS Agent Upgrade Removes the Recovery Agent from the protected computer. Upgrades older versions of the Recovery Agent to the current version. Note You must enable the RS Agent Local Mode Prerequisite Package Install policy before this policy can be enabled. By default, these policies will perform tasks without any user intervention and will not cause a restart of the client computer. Notes You must install at least one Recovery Server before you can push the Recovery Agent installations. The user should manually restart the computer before using the Recovery Agent. You can also configure the policy to force a restart if your choose. Each policy uses the Recovery Agent installation file, AgentSetup.exe, with various command-line switches. AgentSetup.exe is located in the following folder: C:\Program Files\Altiris\Notification Server\NSCap\Bin\Win32\X86\Recovery Agent Package To use Recovery Agent Rollout Policies 1. From the Altiris Console, click the Configuration tab. 2. In the left pane, click Configuration > Solution Settings > Incident Management > Recovery Solution > Recovery Agent Rollout. 3. Click the policy you want to use. 4. In the right pane, enable the policy. Caution RS Agent Local Mode Prerequisite Package Install policy must be enabled before other install policies can be enabled. 5. Verify the program name for the task you want to perform. 6. (Optional) Enable status events. 7. To have the client computer automatically restarted as part of the task, select the Reboot computers automatically checkbox. 8. Select the collection that the policy will use. This is the group of computers the policy will be run on. 9. Select the policy scheduling options. For more information on configuring policies, see the Altiris Notification Server Help. 10. Click Apply. Local Recovery Pro Help 21

22 Distribute Local Mode Prerequisite Package The Recovery Agent Local Mode Prerequisite Package file (alrfilexxxx.frm, where XXXX is the package build number) contains the Recovery Agent Partition component that is required for running the Local Recovery Agent. The package must be distributed to clients prior to running the Altiris Local Recovery Agent setup. The Local Mode Prerequisite Package file is downloaded from into %ProgramFiles%\Altiris\Notification Server\NSCap\Bin\Win32\X86\Recovery Agent Local Mode Prerequisite Package folder on the Notification Server computer during the solution setup. In case the package was not downloaded properly (because of connectivity problems for example), enabling the RS Agent Local Mode Prerequisite Package Install policy in the Altiris Console can fail. In this case you can manually copy the package from and to the locations specified above. Caution All silent Local Recovery Agent installations and upgrades will fail unless the Recovery Agent Local Mode Prerequisite Package is distributed to client computers. Note After the package is distributed using the RS Agent Local Mode Prerequisite Package Install policy, the default package location on a client computer is C:\Program Files\Altiris\Setup Files\Recovery Agent Local Mode Prerequisite Package. The package can be manually copied by a user to C:\Program Files\Altiris folder on a client computer. After that, no prompt for download will appear during Recovery Agent installation even if the package cannot be downloaded from the web. The package can be distributed to clients in the following ways: If you use Recovery Agent rollout policies for Push installation, the package can be distributed to clients through the RS Agent Local Mode Prerequisite Package Install policy in the Altiris Console. Notes You must enable the RS Agent Local Mode Prerequisite Package Install policy before you can enable other install policies. To reapply the RS Agent Local Mode Prerequisite Package Install policy on client computers that have already run the policy, click the Update button on the policy page. Clicking this button recreates the instance of the policy and enables the recurring rollout of a Local Mode Prerequisite package when, for example, a newer version of the package is available. If you manually install Recovery Agent on client computers the package will be downloaded from by default. In case Recovery Agent Setup cannot connect to the default location or find the package in the specified folder, Altiris Recovery Agent Setup will pause asking you to specify a URL, a network path, or a local folder where the file can be found by the Agent Setup. If you install Recovery Agent from a network share or locally by running the Recovery Agent setup executable, you can place the package file in a non-default location and modify the default package location path by using the Recovery Agent Setup command-line parameter: /RSLMPPackagePath:<pathname>. Local Recovery Pro Help 22

23 Recovery Agent Setup Command-Line Switches You can use command-line switches to automate installation, reinstallation, uninstall, upgrade, and repair of the Recovery Agent. For SMS deployment, the required switches must be specified when the SMS package is created. For interactive deployment, switches can be specified in a batch file or by the user performing the installation. Caution /Reboot command-line switch is required for unattended Recovery Agent installation. /Silent switch option causes Agent setup progress dialog to be hidden from a user. For silent installation in local mode, you must correctly specify /BWPart and /BWVolume parameters that cause automatic creation of Local Recovery partition. The following are examples of syntax (with possible parameters) for using commandline switches: New Installation agentsetup.exe [/BWPart:<partition_size>] [/BWVolume:<volume>] [/RSLMPPackagePath:<pathname>][/Reboot] [/Silent] [/InitialSnapshot] Reinstallation agentsetup.exe /Reinstall [/Reboot] [/Silent] Support SMS during installation agentsetup.exe /SMS [/MIF:<mif file(no extension)>][/reboot] [/Silent] Uninstall agentsetup.exe /Uninstall [/Reboot] [/Silent] Upgrade initiation agentsetup.exe /Upgrade [/Reboot] [/Silent] Repair installation agentsetup.exe /Reinstall [/Reboot] [/Silent] The command-line parameters are described below. Local Recovery Pro Help 23

24 Notes Command-line parameters are not case-sensitive, but any passwords specified are casesensitive. Parameter Description Default Value /BWPart Create a partition for Local Snapshot with the specified size. Example: /BWPart: to specify size in MB or /BWPart:80% - to specify the size as the percentage of the overall space. All invalid sizes will be skipped and the default behavior will be used. /BWVolume Create a partition for Local Snapshot on specified volume where <volume> is drive letter (Example: /BWVolume:D). / RSLMPPacka gepath Specify the full pathname of the Local Mode Prerequisite Package file (URL, UNC, or local path) placed in a non-default location. Note that the path cannot contain Unicode characters. / InitialSnaps hot /MIF:.MIF file /Reboot (Example: / RSLMPPackagePath:\\server\share\alrfileXXXX.frm) Determines whether to perform an initial snapshot: 0 - Do not show initial snapshot dialog 1- Show initial snapshot dialog Specifies a Management Information Format (.MIF) file for use with SMS deployments. Do not include the.mif file extension. Not required. Specifies that Setup should automatically restart the computer after the installation is complete. Not required. No default value. If not specified, no.mif file is used. No default value. If not specified, the user is prompted to restart the computer. Local Recovery Pro Help 24

25 Parameter Description Default Value /Reinstall /Silent /SMS /Uninstall /Upgrade Specifies that this is a reinstallation of the software. Required only to continue using an existing account. This ensures that the user continues to have access to existing protected data on the server. Performs a silent installation of Recovery Agent. Note If you do not include the /Reboot parameter, the user must reboot the computer before Recovery Agent becomes functional. Not required. Specifies that Setup is being distributed through Microsoft Systems Management Server (SMS). Required only for distribution through Microsoft SMS. Perform an account uninstall. Initiates a Client Auto Update. No default value. If not specified, a new installation is performed. No default value. If not specified, the installation is interactive. No default value. If not specified, the Setup package is not configured for SMS. Configuring Default Recovery Agent Settings You can configure the default settings for the Recovery Agent that is running on protected computers. Default Recovery Agent settings are managed through configuration policies that will apply to all computers in the collections you specify. For more information about changing and setting up custom collections, see the Notification Server help. When the Recovery Agent is installed on a computer, the default settings will be used on the protected computer. If you change the default settings, the new default settings will be applied to all existing computers in the collections you specify. You can configure multiple configuration policies that can be applied to different computers. For each configuration policy, you can modify the settings and apply it to different collections. For more information, see Creating Configuration Policies on page 26. Rather than modifying the existing Default Recovery Agent Settings policy, we recommend that you create new configuration policies by cloning the existing policy and modifying the copy of the policy. The following topics describe how to clone policies and then configure default agent settings. Local Recovery Pro Help 25