Release Notes. LiveVault. Contents. Version Revision 0

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1 Version 7.60 Release Notes Revision 0 This document describes new features for LiveVault You can retrieve the latest available product documentation from Autonomy s Knowledge Base on the Customer Support site. Contents New in this Release...2 Feature Overview...2 Support for CIFS and NAS Devices...2 Appliance Status Reports for Customers...2 Resolved Issues...3 Requirements...3 Windows System Requirements...4 UNIX System Requirements...7 Notes...8 CIFS Backup Considerations...8 LiveVault Backup Excludes CIFS Share Snapshot Directories...8 CIFS Backup Requires Administrative Access to Back Up ACLs...8 Appliance Status Reports...9 Manual Upgrade of TurboRestore Appliance...9 Documentation June 2012 Copyright Autonomy Corporation pl c and all its affiliates. All rights reserved.

2 New in this Release This section lists the enhancements to LiveVault version Support for CIFS shares on NAS devices. Appliance Status Report for customers. Summary and detailed appliance status reports can be generated from the customer account reports page to assist in monitoring appliances. Feature Overview Support for CIFS and NAS Devices With the LiveVault 7.60 release, customers gain the added benefit of Common Internet File Systems (CIFS) backup and restore functionality. Customers can back up CIFS file shares that utilize the CIFS protocol. Typically customers use CIFS shares to store workgroup related unstructured data, in addition to enabling personal shares or home folders. This allows end users to share information and store their data in a common location on the network. The type of information stored in a CIFS share is typically file based data: documents, spreadsheets, images, presentations and more. The LiveVault 7.60 release provides the ability for customers to backup their file share data regularly. This new feature involves use of a dedicated system called a CIFS Collector. The CIFS Collector is single use system defined within the customer network that provides the ability to mount CIFS shares, access the data and stream the contents of the shares to the LiveVault service. LiveVault backup policies are configured to protect the various shares that exist within the customer network and specific retention periods can be defined per policy. Appliance Status Reports for Customers With the LiveVault 7.60 release, customers gain the benefit of generating status reports for their TurboRestore Appliances. These reports are similar to the Server Status Reports for their protected computers. The Appliance Status reports assist in monitoring appliance conditions such as disk space, backup version counts and connection to the LiveVault service. 2 LiveVault Release Notes

3 Resolved Issues Resolved Issues This section lists the resolved issues in LiveVault version Vault Build Guides - added minimum volume size of 2 TB to system requirements. Web Help: All links to external documents in Customers.Autonomy.com, have been updated. Web Help display for Customer Address tab and Customer Settings tab has been resolved. Restore Options page - if user creates an error condition, the page help now displays correctly. The list of agents for redirected restores correctly displays appropriate servers when a user removes restore create rights at a top level position in their tree and enables it at a lower position. Appliance will no longer self-disable if the first policy examined during history reduction is too large to rotate. Performance of backup policy editing in Web Management Portal when computer has many backup policies has been improved. Requirements The documented platforms are the recommended and most fully-tested platforms for LiveVault. Other platforms may be supported and Autonomy can provide support for other platforms on request. LiveVault Release Notes 3

4 For information about supported platforms, refer to the System Requirements in the LiveVault Web Management Portal Help. Windows System Requirements. Component Operating System Clustered agents File System Additional RAM Available Disk Space Data Directory Disk Space Compatibility Microsoft Windows Server 2008, 32-bit and 64-bit Microsoft Windows Server 2008 R2 Microsoft Windows Server bit and 64-bit (Service Pack 1 or higher) Microsoft Windows Small Business Server 2003 Premium 32-bit and 64-bit (Service Pack 1 or higher) VMware ESX 2.5.3, 3.0, 3.5, 4.1 and 5 Supported operating systems above running as Guest operating systems. HyperV Supported operating systems above running as Guest operating systems. 2-node Windows clusters only, on the following operating systems: Windows Server bit and 64-bit Windows Server 2008 R2 Windows Server bit and 64-bit R2 NTFS with Windows 2003, Windows 2008, and Windows 2008 R2 128 MB of free memory under normal load. 5% or 300 MB free disk space (whichever is greater; typically 5%) on each partition with backed up data, for the snapshot cache. Autonomy recommends you to select a location other than your root drive for the backup database files during installation of the agent software. The backup database files can grow to consume a lot of space, depending on the number of backup policies you create and the amount of data you are backing up. The volume for the LiveVault data directory should optimally have at least 5 GB free disk space. Applications 4 LiveVault Release Notes

5 Requirements Component Microsoft SQL-awareness Microsoft Exchange-awareness Microsoft DPM-awareness Compatibility Microsoft SQL Server bit and 64-bit on Microsoft Windows 2003, Microsoft Windows 2008 and Microsoft Windows 2008 R2. Microsoft SQL Server bit and 64-bit on Microsoft Windows 2003, Microsoft Windows 2008 and Microsoft Windows 2008 R2. Microsoft SQL Server 2008 R2 32-bit and 64-bit on Microsoft Windows 2003, Microsoft Windows 2008 and Microsoft Windows 2008 R2. Microsoft Exchange 2010 SP1 Standalone on all operating systems supported by Microsoft. Microsoft Exchange 2010 SP1 DAG on all operating systems supported by Microsoft. Microsoft Exchange 2007 SP2/SP3 Standalone on Microsoft Windows 2003 SP1 or higher or Windows bit. Microsoft Exchange 2007 SP2/SP3 CCR on Microsoft Windows 2003 SP1 or higher or Windows bit. Microsoft Exchange 2003 SP2 on Microsoft Windows 2003 SP1 or higher Microsoft Exchange 2003 SP2 on Windows Small Business Server 2003 SP1 or higher Microsoft Data Protection Manager (DPM) 2010 (English-only) Microsoft Data Protection Manager (DPM) 2007 SP1 (English-only) LiveVault Release Notes 5

6 Component CIFS Collector Agent Compatibility A CIFS Collector Agent computer must meet all of the following requirements to protect NAS devices and CIFS share data: Windows 2008 R2 operating system. Dedicated, single use, server. NOTE Clustered servers are not supported as CIFS collector agents. 4 GB RAM or higher. Data Directory Disk Space. The CIFS backup database files can grow to consume a lot of space, depending on the number of CIFS backup policies you create and the amount of data you are backing up. The volume for the LiveVault data directory should optimally have the larger of 1 percent of the CIFS data under protection or 10 GB free disk space. For example: 1 TB or less protected data requires 10 GB of free space on the volume containing the data directory. 2 TB protected data requires 20 GB of free space on the volume containing the data directory Domain member of the same domain as the NAS devices to be protected. NOTE The CIFS Collector Agent can be a virtual machine as long the virtual hardware and storage meet all of the system requirements above. User account to meet the following criteria: Administrator role on the Collector Agent computer. Administrative Privileges to access the volumes on the CIFS shares. NOTE Administrative privileges are required in order to back up ACLs on the CIFS shares and to restore files to the CIFS shares properly. If the user account does not have administrative privileges to the CIFS shares, files may be backed up without the ACLs, and restores to the CIFS shares will fail. 6 LiveVault Release Notes

7 Requirements Component Firewall settings Compatibility Create two outbound packet filters for LiveVault as follows: Protocol: TCP Direction: Outbound Local port: Dynamic Remote port: 2144 Protocol: TCP Direction: Outbound Local port: Dynamic Remote port: 2145 It is only necessary to create outbound filters, because no inbound connections come from the LiveVault service that would require an inbound packet filter. UNIX System Requirements Component Operating System File System Additional RAM Available Disk Space Compatibility Red Hat Enterprise Linux ES 3 and 4, 32-bit (for x86 architecture only) opensuse Linux 10.0, 32-bit Sun Solaris 9 and 10, 32-bit, for Sparc architecture only. (LiveVault version 7.10 and earlier). Red Hat: ext2 and ext3 SUSE Linux ReiserFS Sun Solaris: UFS 256 MB of free memory under normal load for Linux 256 MB of free memory under normal load for Solaris 5% free disk space LiveVault Release Notes 7

8 Notes CIFS Backup Considerations LiveVault Backup Excludes CIFS Share Snapshot Directories On CIFS shares, the ~snapshot directory and subdirectories is a protected CIFS location used by the NAS device for the temporary storage of periodic CIFS backups. The location contains multiple periodic snapshots of files intended for short-term local restoration of files if they are deleted from the CIFS share. The LiveVault agent automatically excludes the ~snapshot directory and subdirectories. Automatic backup exclusions are marked in the LiveVault Web Management Portal with the Auto Excluded icon. For example, the following paths are excluded from the CIFS backup: \\mynasdevice001\mycifsshare001\~snapshot \\mynasdevice001\mycifsshare001\~snapshot\hourly.x \\mynasdevice001\mycifsshare001\~snapshot\nightly.x \\mynasdevice001\mycifsshare001\~snapshot\daily.x where x is a numeric value based on the schedule defined by the NAS device administrator. CIFS Backup Requires Administrative Access to Back Up ACLs The CIFS backup feature requires that the LiveVault service run as an account that has Administrative access to the account shares on the NAS device. This is necessary for the service to be able to access all attributes, including the security attributes of files. This administrative access is listed as a system requirement for CIFS Collector Agents. However, in the case where the service lacks sufficient privileges to access files, the Skip file on error feature will cause the file to not be backed up, but not terminate the backup. In certain cases all files will be skipped due to this privilege issue. The LiveVault software enables the service to back up CIFS files that the service does not have privileges to access the security. 8 LiveVault Release Notes

9 Notes Appliance Status Reports The Customer and Appliance Report tabs in the LiveVault Web Management Portal now include the ability to generate appliance status reports to monitor appliance status. The Customer Reports tab enables the user to generate a status report for all of the appliances within the customer. The Appliance Reports tab enables the user to generate an appliance status report for a single appliance. NOTE The ability to generate appliance status reports from a Group or Partner level in the LiveVault Web Management Portal tree is not available in this release. Manual Upgrade of TurboRestore Appliance You upgrade the Appliance software on manufactured TurboRestore Appliances by one of two methods. Automatically update the appliance software via the automatic update feature. Refer to the LiveVault Web Management Portal Help system for more information on configuring automatic software updates. Manually apply software updates through the Appliance Management User Interface, after obtaining the software installation kits from Autonomy Customer Support. If you choose to manually apply the software updates through the Appliance Management User Interface, you must update the software installation kits in the following order. 1. Obtain the two appliance installation programs from Autonomy Customer Support. 2. Install the LiveVault Appliance engine installation kit, depending on your platform. LVBackupAppliance_<build>.exe or LVBackupEngineX64Appliance_<build>.exe 3. Install the LiveVault Appliance Management User Interface installation kit, depending on your platform. LVApplianceMgmt_<build>.exe LiveVault Release Notes 9

10 or LVApplianceMgmtX64_<build>.exe IMPORTANT The updates must be applied in the order stated above, as components from the engine installation are needed before the Management User Interface can be installed. Failure to install these components in the proper will result in an Appliance that cannot connect to the LiveVault system correctly. Documentation The following documentation was updated for this release: LiveVault Release Notes LiveVault Quick Start Guide LiveVault Environment Configuration Guide LiveVault Agent Distribution Guide LiveVault Disaster Recovery Guide LiveVault Appliance Build Guide LiveVault Appliance Setup and User Guide LiveVault Data Shuttle User s Guide LiveVault Media Restore Server Build Guide LiveVault MRS Request Guide for Partners LiveVault Web Services Programming Reference LiveVault Vault Build Guide: Multiple Volume Vaults LiveVault Vault Build Guide: Single Volume Vaults In addition, the LiveVault Web Management Portal and applications include online Help. You can retrieve the most current product documentation from Autonomy s Knowledge Base on the Customer Support Site. A document in the Knowledge Base displays a version number in its name, such as IDOL Server 7.5 Administration Guide. The version number applies to the product that the document describes. The document may also have a revision 10 LiveVault Release Notes

11 Documentation number in its name, such as IDOL Server 7.5 Administration Guide Revision 6. The revision number applies to the document and indicates that there were revisions to the document since its original release. It is recommended that you periodically check the Knowledge Base for revisions to documents for the products your enterprise is using. To access Autonomy documentation 1. Go to the Autonomy Customer Support site at 2. Click Login. 3. Enter the login credentials that were given to you, and then click Submit. The Knowledge Base Search page opens. 4. In the Search box, type a search term or phrase. To browse the Knowledge Base using a navigation tree only, leave the Search box empty. 5. Ensure the Documentation check box is selected. 6. Click Search. Documents that match the query display in a results list. 7. To refine the results list, select one or more of the categories in the Filter By pane. You can restrict results by Product Group. Filters the list by product suite or division. For example, you could retrieve documents related to the imanage, IDOL, Virage or KeyView product suites. Product. Filters the list by product. For example, you could retrieve documents related to IDOL Server, Virage Videologger, or KeyView Filter. Component. Filters the list by a product s components. For example, you could retrieve documents related to the Content or Category component in IDOL. Version. Filters the list by product or component version number. Type. Filters the list by document format. For example, you could retrieve documents in PDF or HTML format. Guides are typically provided in both PDF and HTML format. 8. To open a document, click its title in the results list. To download a PDF version of a guide, open the PDF version, click the Save icon in the PDF reader, and save the PDF to another location. LiveVault Release Notes 11