Troubleshoot and Enable Debugs on ISE
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- Iris May
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1 Troubleshoot and Enable Debugs on ISE Contents Introduction Debug Log Configuration Problem: Profiling Problem: Licensing Problem: Posture Problem: Guest portal Problem: dot1x/mab Problem: Replication Problem: SAML Related Issues Problem: Application Server issues Problem: Sponsor portal Problem: BYOD portal/onboarding Problem: MDM Problem: Certificate Provisioning Portal Problem: My Devices Portal Problem: TrustSec Problem: Vulnerability Assessment Problem: Trust Centric NAC Problem: ODBC Identity Store Related Issues Problem: RBAC Issues Problem: pxgrid Problem: Logging Problem: Active Directory Problem: REST Services Problem: TACACS Problem: Wireless Setup Problem: Context Visibility Debugs Required to Troubleshoot more Generic Issues Problem: Portal Issues Problem: Rules Evaluation Issues Introduction This document describes how to troubleshoot and debugs to enable when a specific issue occurs on Identity Service Engine (ISE). Debug Log Configuration ISE generates logs based on the configuration of the level of logging set for different types of features. Follow these instructions to change those settings to set the logging to debug level.
2 1. Navigate to Administration > System > Logging > Debug log configuration, as shown in the image: 2. Select the node which is affected/ or causing the issue and click on Edit. 3. A list of various logging attributes come up as shown in the image. The list in the preceeding image is not complete but this is the place where the logging level of certain services can be enabled. All the logging configuration for any feature described here can be set from this location. This section is referred as the debugs page in the documentation to follow. 4. After the appropriate debugs are enabled which are given for specific issues in the sections to follow, reproduce/recreate the issue. 5. Note down the timestamps at which the issue is reproduced. 6. Note down the endpoint ID (MAC Addresses) or IP Addresses of the clients that were tested on.
3 7. Set the logging levels to their defaults as you select the attribute and click on Reset to Default. 8. Navigate to Operations > Troubleshoot > Download logs. Select the node on which the logs should be collected. 9. The support bundle can be found under: Operations > Troubleshoot > Download Logs > [select the node on which the issue was reproduced/seen]. 10. These options are used to generate the file: [ ] Include full configuration database [x] Include debug logs [x] Include local logs [ ] Include core files [x] Include monitoring and reporting logs [x] Include system logs Set the encryption key to: Bundle123 Select the (time range)days on which the issue is recreated/seen. 11. In order to Collect the support bundle, click on the download button.
4 As shown in the image, upload the support bundle and other details to the case from here. Problem: Profiling profiler (profiler.log) nsf-session (ise.psc.log)
5 Note: Setting runtime-aaa to debug will set prrt-jni also to debug level. This is expected. Problem: Licensing License (ise-psc.log) admin-license (ise-psc.log) Problem: Posture posture (ise-psc.log) provisioning (ise-psc.log) swiss (ise-psc.log) Problem: Guest portal guestaccess (guest.log) guest-admin (guest.log) guest-access-admin (guest.log) profiler (profiler.log) saml (guest.log) (enable this only if saml is in use) nsf (guest.log) nsf-session (guest.log) Problem: dot1x/mab Problem: Replication Replication-Deployment (replication.log and ise-psc.log) Replication-JGroup (replication.log and ise-psc.log)
6 Replication Tracker (tracking.log) Problem: SAML Related Issues opensaml (ise-psc.log) saml (ise-psc.log) Problem: Application Server issues org-apache (appserver/catalina.out) org-apache-cxf (appserver/catalina.out) org-apache-digester (appserver/catalina.out) Problem: Sponsor portal sponsorportal (ise-psc.log) Problem: BYOD portal/onboarding client (guest.log) client-webapp (guest.log) scep (ise-psc.log) ca-service (ise-psc.log) admin-ca (ise-psc.log) profiler (profiler.log) Problem: MDM mdmportal (ise-psc.log) external-mdm (ise-psc.log)
7 Problem: Certificate Provisioning Portal ca-service (ise-psc.log) admin-ca (ise-psc.log) clientprovisioningportal (ise-psc.log) Problem: My Devices Portal mydevices (ise-psc.log) profiler (profiler.log) Problem: TrustSec sxp (sxp_appserver/sxp.log) sgtbinding (sxp_appserver/sxp.log) Problem: Vulnerability Assessment va-runtime (varuntime.log) va-service (varuntime.log and vaaggregation.log) Problem: Trust Centric NAC TC-NAC (ise-psc.log) anc (ise-psc.log) Problem: ODBC Identity Store Related Issues
8 odbc-id-store (prrt-management.log and prrt-server.log) Problem: RBAC Issues accessfilter (ise-psc.log) Problem: pxgrid pxgrid (/xgrid) Problem: Logging cpm-mnt (ise-psc.log) report (ise-psc.log) cisco-mnt (ise-psc.log) runtime-logging (prrt-server.log) Problem: Active Directory Active Directory (ad_agent.log) identity-store-ad (ad_agent.log) Problem: REST Services ers (ise-psc.log) Problem: TACACS Problem: Wireless Setup
9 wirelesssetuphelper (/wifisetup) Problem: Context Visibility vcs (ise-elasticsearch.log) vcs-db (ise-elasticsearch.log) Debugs Required to Troubleshoot more Generic Issues Problem: Portal Issues portal-session-manager (guest.log) portal-web-action (guest.log) previewportal (preview section in every portal configuration page) (guest.log) Problem: Rules Evaluation Issues RuleEngine-Policy-IDGroups (ise-psc.log) RuleEngine-Attributes (ise-psc.log) epm-pdp (ise-psc.log) epm-pip (ise-psc.log)
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