FOR FURTHER INFORMATION

Transcription

1 User Guide

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3 REVISION NOTICE This is the second release of this manual. A complete revision history is provided at the end of the manual. ABSTRACT The Softek SANView User s Guide (ML ) describes configuring the Softek SANView Server; navigating the Softek SANView Client; discovery, monitoring, and management; and reference information, including the Client menu options, the Server file locations and log file descriptions, module information, and shortcuts. FOR FURTHER INFORMATION If you wish to obtain further information about the Fujitsu Softek product discussed in this publication, contact your Fujitsu Softek marketing representative, or write to Fujitsu Softek, Marketing Communications, Mail Stop 215, P.O. Box 3470, Sunnyvale, CA TECHNICAL SUPPORT To obtain technical support on the Fujitsu Software Technology Corporation product discussed in this publication, please call SOFTEK. RESTRICTION ON USE The information contained in this manual is the licensed property of Fujitsu Software Technology Corporation. Use of the information contained herein is restricted pursuant to the terms and conditions of a license agreement. Fujitsu Softek and Softek SANView are trademarks of Fujitsu Software Technology Corporation. Vixel is a registered trademark of Vixel Corporation. Microsoft and Windows are registered trademarks and Windows NT and XP are trademarks of Microsoft Corporation. All other trademarks and product names are the property of their respective owners Fujitsu Software Technology Corporation. All rights reserved. Printed in U.S.A. All specifications are subject to change without notice. This product includes software developed by Walt Disney Internet Group ( used per the Tea Software License. Text of this license follows: The Tea Software License, Version 1.0 Copyright (c) 2000 Walt Disney Internet Group. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. The end-user documentation included with the redistribution, if any, must include the following acknowledgment: "This product includes software developed by Walt Disney Internet Group ( Alternately, this acknowledgment may appear in the software itself, if and wherever such third-party acknowledgments normally appear. 4. The names "Tea", "TeaServlet", "Kettle", "Trove", "BeanDoc", "GO.com", and "Walt Disney Internet Group" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact opensource@dig.com. 5. Products derived from this software may not be called "Tea", "TeaServlet", "Kettle", "Trove" or "BeanDoc" nor may "Tea", "TeaServlet", "Kettle", "Trove" or "BeanDoc" appear in their name, without prior written permission of Walt Disney Internet Group. THIS SOFTWARE IS PROVIDED "AS IS" AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL GO.COM OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ii LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

4 About This Guide Audience This manual describes configuring the Softek SANView Server; navigating the Softek SANView Client; discovery, monitoring, and management; and reference information, including the Client menu options, the Server file locations and log file descriptions, module information, and shortcuts. The Softek SANView User Guide is for users, such as system and network administrators and managers, who use Softek SANView to monitor or manage their Storage Area Networks (SANs). Contents of this Manual Chapter Chapter 1: Introduction Chapter 2: Installation Chapter 3: Setting Up the Server Chapter 4: Navigating the Client Chapter 5: Discovery Chapter 6: Monitoring the SAN Chapter 7: Managing Devices Description Softek SANView features and functionality (overview) How to install Softek SANView Softek SANView Server SAN Administration window, including notification, log, discovery, scheduler, agent, SNMP traps, archiving Softek SANView Root Directory Softek SANView main window overview Viewing and refreshing the Softek SANView Client frames Customizing the topology frame Finding devices Saving a topology snapshot Discovering and adding agents, devices, and subnets Features for status monitoring Configuring thresholds Troubleshooting tips/techniques Performing configuration tasks Analysis modules Condition reports LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION iii

5 SOFTEK About This Guide Chapter Chapter 8: Client Menus Chapter 9: Server Files Chapter 10: Modules Chapter 11: Host Agent Appendix A: Backing Up and Restoring the Database Appendix B: Shortcuts Appendix C: Event Messages Appendix D: Reference Materials Glossary Description File, View, Options, Tools, and Help menus Device configuration, device firmware, and log files on the Softek SANView Server Features and functionality of Brocade, Crossroads, Chaparral, Fibre Channel MIB, Gadzoox, McData, Vixel, GR, and Host Agent modules. Features and functionality of the Host Agent and its components: Fibre Channel HBA, Fujitsu PFCA HBA, and the SDS Virtualization Agent. Backing up and restoring the Softek SANView database Shortcuts and Solaris commands for common tasks SAN Event message descriptions Information on obtaining reference material for Fibre Channel Networking and SAN-related terminology Contacting Technical Support At Fujitsu Software Technology Corporation, we work hard to provide products and service that anticipate and solve our customers increasingly complicated application management challenges. In addition, we try to provide clear and easy-to-use online and printed documentation to enable you to work independently in managing application recovery issues. If you have a technical issue that you can t answer with the provided resources, please contact our Technical Support department. All of our Support Representatives are eager to answer your questions and help you simplify your application management. To obtain technical support on the Fujitsu Softek product discussed in this publication, call: Fujitsu Softek Global Support Center (World-Wide) SOFTEK (763835) - From North America, please dial SOFTEK. - From Europe, please dial SOFTEK (country code is not required). iv LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

6 Notices The following notices are used throughout this manual.! CAUTION: Alerts readers to a situation that could damage the software or interrupt operations. NOTE TIP Related Publications Gives readers additional significant information about the subject to increase their knowledge or to guide their actions. Helps users apply the techniques and procedures described in the text to their specific needs. The following publications contain related information. softek.fujitsu.com About This Guide Title Softek SANView Software and Installation Release Notes, Version 4.1 Part Number ML LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION v

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8 CONTENTS CHAPTER 1: Introduction What is Softek SANView? CHAPTER 2: Installation Getting Ready to Install System Requirements Prerequisites All Components Softek SANView Server Softek SANView Host Agent Installed Components Installing and Starting Softek SANView Installing the Softek SANView Host Agent Uninstalling Softek SANView Upgrading Softek SANView Upgrading Softek SANView from versions prior to version CHAPTER 3: Setting Up the Server SAN Administration Window Notification Tab Log Tab Discovery Tab Persisting the SAN Configuration Discovering Agents Scheduler Tab Agent Tab SNMP Traps Tab Archiving Tab LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION vii

9 License Information Softek SANView s Root Directory Running the Server CHAPTER 4: Navigating the Client Starting Softek SANView Client Using Profiles Creating a Profile Other Profile Options Using the Softek SANView Client Detaching the Tree and Topology Frames Resizing the Tree and Topology Frames Understanding the Softek SANView Client Devices and Agents Understanding Health Color-Coding Color-Independent Indication of Device Health Tool Tips in Topology Frame Understanding the Topology Frame Map View Topology Frame Toolbar Creating Groups Creating Enclosures Creating Manual Links Group Path Listing Layout Topology Frame Submenu Device Submenu Detail View Group Detail View Enclosure Detail View Properties Tab Contained Devices Tab Device Detail View Properties Tab Connected Devices Tab Device Password Tab Overview Window Understanding the Tree Frame Grouping Options Sorting Options viii LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

10 Tool Tips in Tree Frame Understanding the SAN Events Frame Finding Devices Saving a Snapshot of the Topology CHAPTER 5: Discovery Discovering Agents and Devices Discovering Agents Outside the Local Subnet CHAPTER 6: Monitoring the SAN Checking Health Status Viewing and Logging Event Messages Understanding SAN Events Understanding Device Events Setting Up Notification Interpreting Device Port LEDs Configuring Thresholds Commands Statistic Descriptions Troubleshooting Troubleshooting your SAN with Softek SANView Softek SANView Issues Configuring Analysis Modules Port Configuration Analysis Module Detect Port Link Failures Analysis Module Condition Log Window Viewing the Condition Log Condition Reports CHAPTER 7: Managing Devices Overview Performance Management Performance Data Management Archive Tab Delete Tab Historical and Real-time Graphing View World-Wide Name Zoning Understanding How WWN Zoning Works LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION ix

11 Current WWN Zoning Conditions Configuring & Activating WWN Zoning Creating a Zone Set Creating Zones Creating Zone Members Saving a Zone Configuration Loading a Zone Configuration Importing the Active Zone Set into the Tool Changing the Switch Used to Manage the Zoning Change in the Fabric: Hiding Unselected Items in the Detail of Selected Object box Renaming a Zone Set or Zone Deleting a Zone Set, Zone, or Zone Member Default Zoning (Vixel Devices Only) Activating the New Zone Configuration Representing Devices Using an Alias CHAPTER 8: Client Menus Overview File Menu View Menu Options Menu Tools Menu Help Menu CHAPTER 9: Server Files Device Configuration & Firmware Files Log Files CHAPTER 10: Modules Quick Reference Detailed Information Brocade Module v GR Family Module v Chaparral Module v Crossroads Module v Fibre Channel MIB Module v Gadzoox Module v McData Module v SCSI Target Module v Device View x LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

12 Port View Vixel Module v CHAPTER 11: Host Agent Overview Features & Supported Devices for the Host Agent s Fibre Channel HBA Running the Host Agent (FC HBA Proxy, PFCA Proxy, or SDS Proxy) Discovering HBAs Understanding HBA Displays in Softek SANView Finding Health Status Locating World-Wide Names and Other Information Viewing HBA Information Back-of-box View Port Details View Port Statistics View Understanding Recorded Events Fujitsu PFCA HBA Module Features & Supported Devices PFCA Module Features List of properties captured by this module Supported Platforms Hardware Properties Optical module SIG (Signal Detect) HB (Heart Beat) LINK (Link) CHK (Check) SDS Virtualization Agent Appendices A Backing Up and Restoring the Database B Shortcuts C Event Messages D Reference Materials Glossary LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION xi

13 Index Revision History Figures Discovery Tab in the SAN Administration Window Softek SANView SAN Administration window Notification tab in the SAN Administration window Log tab in the SAN Administration window Discovery Tab in the San Administration Window Scheduler Tab in the San Administration Window Agent tab in the SAN Administration window SNMP Traps tab in the SAN Administration window Archiving tab in the SAN Administration window Windows Shortcut for Launching the Client Solaris Shortcut for Launching The Client Profiles Dialog Box Softek SANView Client Main Window Detach Button Maximize/Minimize Arrows Remove Agent dialog box Remove Device dialog box Failed Device Health State Tool Tip for a Vixel 9200 Switch Device Icon The Overview window and yellow box-of-focus The Overview window, with yellow box-of-focus enlarged Tool tip for a Brocade device Find Device menu option and resulting dialog box Tool tips for a Brocade device in the Tree and Topology frames Options used for setting up discovery before the Server starts (discovery is attempted upon Server start) Options used for setting up discovery during a Client session (discovery is attempted immediately) Discover Subnets Dialog Box Setup Discovery Target dialog box Health States in Softek SANView Client SAN Events frame Saving SAN Events Device Events Window for a Vixel 7100 Fibre Channel Switch Saving Device Events Configuring Automatic Notification Through the SAN Administration Window Configure Thresholding dialog box Analysis Module Configuration window Port Configuration Analysis Module Port Link Failure Analysis Module Condition Log window Determining the Ports to which the links are connected Viewing the Device Window for a Brocade Device xii LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

14 Traffic Performance Monitor Launching an Alternate Tool for a Brocade Device Performance Data Management window Performance Data Management Delete tab Historical and Real-Time Graphing View Window WWN Zoning Configuration Tool Frames in the Softek SANView Client Main Window File Menu View Menu Show All Device Ports Option Has Been Selected Options Menu Tools Menu Help Menu GR740 Device Tool Tip GR740 Port Tool Tip Storage Device View Storage Device Port view System Overview (FC-compliant HBA and Softek SANView) Tool tips for an HBA, in the Tree and Topology frames Back-of-Box display for a Fibre Channel HBA Back-of-Box display for a PFCA HBA Back-of-Box display for an SDS HBA (Virtualization) FC HBA Port Details View PFCA HBA Port Details View SDS HBA Port Details View HBA Port Statistics View SAN Events frame (isolated) showing events recorded for an HBA Tables Softek SANView SAN Administration Window Buttons Notification Settings Log Settings Discovery Settings Scheduler Settings Agent Settings SNMP Trap Settings Archiving Settings Health State Color-Coding Link Health State Event Message Severities Color-Independent Device Health Indications Topology Frame Toolbar Buttons Port LED Indications for Vixel Hubs and Switches Configure Thresholding Settings Configure Thresholding Statistics Condition Log Table Log Files in Softek SANView Storage Device Port View LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION xiii

15 Health State Color-Coding Event Message Severities Arbitrated Loop Physical Addresses xiv LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

16 1 Introduction What is Softek SANView? 3 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 1

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18 What is Softek SANView? Softek SANView is a Storage Area Network (SAN) management software product that helps SAN administrators understand how the SAN is configured, isolate SAN problems, and monitor and manage their SAN devices through the following features: Automatically detects and discovers host bus adapters (HBAs) and Fibre Channel Management Integration MIB-compliant switches, hubs, routers, bridges, disks, and arrays in the SAN for management; collects and interprets management data; and allows you to launch alternate management tools (such as Telnet or Web-based tools). Monitors and displays the health of SAN devices and the interconnections between them. Enables World-Wide Name Zoning in SAN environments utilizing Brocade or Vixel devices. Allows creation of groups and enclosures to customize the Topology view to resemble the actual SAN environment. Scales easily (through its advanced architecture) to accommodate updates of Softek SANView Modules. A Softek SANView Module is a software subset that allows Softek SANView to discover, monitor, and manage specific SAN devices. Options include specialized discovery, performance, data collection and interpretation, graphical user interfaces, and launch of alternate management tools. Quickly troubleshoots and isolates problems through health monitoring, user-filtered event logs, performance management, analysis modules, and advanced diagnosis capabilities. These features help you quickly identify, isolate, and fix issues to keep your SAN operating reliably. Manages agents in-band and out-of-band to facilitate SAN management configuration, allows remote management capability, and ensures continually available management data (even if parts of the SAN transport are down). Proactively monitors status and detects problems at every level, and can notify administrators via when failure-marked events occur. All events are shown in the SAN Events frame as well. The health of all SAN devices is continually monitored and displayed. Tracks bandwidth usage with configurable traffic threshold alerts for easy capacity planning. Secures both monitoring and management options through user-defined passwords, passed between Client and Server through the MD5 encryption algorithm. Runs on Solaris and Windows. softek.fujitsu.com Chapter 1 What is Softek SANView? 33 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 3

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20 2 Installation Getting Ready to Install 7 Installing and Starting Softek SANView 9 Installing the Softek SANView Host Agent 11 Uninstalling Softek SANView 12 Upgrading Softek SANView 13 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 5

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22 This chapter provides information on installing Softek SANView, as well as starting and configuring the Softek SANView Server and Client. Getting Ready to Install Read through this section before installing Softek SANView. System Requirements Requirement UNIX Windows Operating System Solaris 8 (US English locale) Solaris 7 (US English locale) CPU 450 MHz 500 MHz RAM 384 MB (for up to 256 Ports 1 ) (Server: 256 MB, Client: 128 MB) Windows XP Professional (SP1 English) Windows 2000 Server (SP2 English) Windows 2000 Professional (SP2 English) Windows NT 4.0 (SP6a English, SP5 Japanese) 384 MB (for up to 256 Ports 1 ) (Server: 256 MB, Client: 128 MB) Other Disk space: MB, depending on installation components Availability of the following sockets (Ports): - 69 (TFTP Port, for downloading firmware) (SNMP UDP Port, for receiving traps) (RMID Port) (UPD Port, for discovering the Host Agent) (web/classfile server Port, used by JINI) - Dynamically allocated TCP port to communicate with the Host Agent System must have a CD-ROM drive, TCP/IP, and access to the network. For a Client installation, the system must have a screen resolution of at least 1024 by 768. softek.fujitsu.com Chapter 2 Getting Ready to Install 1.When using over 256 Ports, a general recommendation is to add 1 MB per Port added. Example: To support 512 Ports, the Server should have 512 MB of RAM. The SANView SAN configuration supports up to 1024 ports for interconnection devices, including hubs and switches. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 7

23 Prerequisites SOFTEK Chapter 2 Getting Ready to Install All Components Ensure that DNS (Domain Name Server) is configured with the correct system name or the local hosts file can resolve the Local host to an IP Address. Softek SANView will not install properly if the DNS system name is not properly defined. Note the system s address. Be sure to use the DNS name if the IP Address is dynamic that is, if the address is assigned through DHCP. You cannot install Softek SANView unless you are logged in as Administrator (Windows) or root (Solaris). Solaris users cannot install Softek SANView while logged in under a SUDO account. The system on which the Client runs must have permissions set to display windows (see the documentation on the xhost command). Ensure that all other applications are closed prior to installing Softek SANView. Other applications may interfere with the Softek SANView installation. Windows users must close the Services Control Panel before the Softek SANView install or uninstall process. Make sure all devices are set up to communicate with your network (DNS names or IP addresses must be compatible). Softek SANView Server Verify the Softek SANView Server s IP address is correct before installing Softek SANView. An invalid IP address may cause installation issues. Some laptop computers cannot run Softek SANView due to bus limitations of the laptop. Therefore, the installation of SANView on a laptop is not recommended. Softek SANView Host Agent If installing the Host Agent, obtain the vendor-specific libraries (see Chapter 11: Host Agent).! CAUTION: During installation, Softek SANView 4.1 will discover previous versions of Softek SANView and will ask you if you want to remove them. If you want to keep an older version of Softek SANView on that computer, do not install Softek SANView 4.1. Softek SANView 4.1 and previous versions are incompatible and cannot reside on the same system. Also, the old version of the database will also have to be removed before the new one is installed. 8 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

24 Installed Components Typical installation encompasses the following: Softek SANView Server (including Softek SANView Modules, such as the Brocade Module and the Softek SANView V4.1 Service, which starts the Softek SANView Server) Softek SANView Client (which includes the online help) Host Agent User documentation. The documentation can be viewed and printed through Adobe Acrobat Reader (free copies are available at For a list of the Softek SANView modules included in the installation, please refer to Quick Reference on page 119. Installing and Starting Softek SANView Softek SANView is packaged on one CD for both Solaris and Windows operating systems. NOTE Softek SANView won t be installed on Linux anymore because the Brocade API does not support Linux. To install Softek SANView: 1. Insert the CD into the system s CD-ROM drive. - Windows: If the installation program doesn t automatically run (as on most Windows systems), open the Windows_Installer file (.EXE file for Windows). - Solaris: The File Manager should open a window displaying the CD contents. Doubleclick Solaris_Installer.bin to start the installation program. If the File Manager does not automatically open a window, use the following shortcuts: cd /mnt/cdrom (the actual command may vary by system)./solaris_installer.bin softek.fujitsu.com Chapter 2 Installing and Starting Softek SANView 2. Follow the displayed instructions. The default installation settings are recommended for most systems. 3. At the Choose Product Components window, select all desired components for installation. Click additional check box options if desired. (The components may be installed at a later time.) 4. At the Choose Install Folder window, select the directory in which to install Softek SANView. Once the directory is selected, all components will install to the specified directory. Ensure the directory has a minimum of 100MB of disk space available. 5. In the Verify Localhost Name window, ensure the DNS name/ip Address displayed in the text box is correct. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 9

25 You may need to change the DNS name/ip address if you want the Softek SANView Client to connect to a Softek SANView Server on another system. SOFTEK Chapter 2 Installing and Starting Softek SANView NOTE 6. At the Choose Shortcut Folder window, select where you want to install the product icons. NOTE Ensure that the DNS (Domain Name Server) is configured with the correct system name or /etc/hosts, /etc/host.equiv, and /etc/host.conf are configured for name resolution. Softek SANView will not install properly if the DNS system name is not properly defined. You may select only one option (location) for creating the product icons. 7. Softek SANView 4.1 requires that a MySQL database reside on the server system. The Install Database Component dialog box appears during the installation to confirm that the installation program should install a database. Click Yes if you want the program to install and configure a MySQL database for you. Click No if you already have a MySQL database installed on the server system that is active and has the required tables loaded. 8. When the Pre-Install Summary window is displayed, click Install to proceed with the installation. 9. In the Enter License Information dialog box, enter the temporary license provided to you with your copy of Softek SANView. If you wish to obtain a permanent license, please contact your Fujitsu Softek representative. The installation process is now almost complete. If the Softek SANView Server was selected for installation, the SAN Administration window appears. 10. In the SAN Administration window, click the Discovery tab to enter addresses for the devices you would like to manage. To enable the saved SAN configuration when Softek SANView starts: Click Restore persisted SAN configuration. For more information on storing your SAN configuration, see Persisting the SAN Configuration on page 22. If you plan to manage several devices, click the Agent tab to increase the poll interval accordingly. Additional settings in the SAN Administration window are discussed in SAN Administration Window on page 17. Once all desired settings have been configured, click Save Configuration and then Exit to continue with the installation. 10 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

26 Discovery Tab in the SAN Administration Window softek.fujitsu.com 11. If selected, the Host Agent and Softek SANView documentation are installed next. 12. When the installation is complete, the Install Complete window appears. Click Done to close the installation program. Softek SANView is now installed and the Server is running. NOTE To start the Softek SANView Client, please refer to Starting Softek SANView Client on page 31. Installing the Softek SANView Host Agent Chapter 2 Installing the Softek SANView Host Agent This module (like most Softek SANView Modules) is installed automatically as part of the Softek SANView installation. It may also be installed separately as described below. The Host Agent is a stand-alone application that manages device services. This agent should be installed on any system that contains the HBA(s). The Host Agent supports HBAs compliant with SNIA HBA API (FC HBA), Fujitsu PFCA HBAs, and the Fujitsu SDS Virtualization Agent. The Host Agent automatically determines which of these areas is applicable, and loads the appropriate proxy software. Only one proxy will be loaded on any system. The system requirements for the Host Agent follow. For use with SNIA HBA API-compliant HBAs, both the driver and the vendor-specific library for each HBA must be installed. Most of the latest driver installations include this library. These components must support SNIA s Fibre Channel HBA API Library. (Contact your HBA vendor if you need the latest library that meets these requirements.) Operating System: - FC HBA: see System Requirements on page 7. - PFCA: Prime Power. - SDS: in conjunction with Softek Virtualization. Please refer to the Softek Virtualization Administration Guide (ML ). Disk space: 20 MB (needed for installation only) UDP Port (default: 6875) and TCP Port (dynamically allocated at run-time) LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 11

27 To install the Host Agent: SOFTEK Chapter 2 Uninstalling Softek SANView 1. Log in to the Host Agent system as the same account that will be used to run the proxy. Installing under the Administrator account is recommended. (The shortcuts are created under the profile of the account used to install the proxy.) NOTE To find out if you have Administrator privileges in Windows, log in, right-click Network Neighborhood, and select Properties. If the Change button is visible in the Identification tab, you probably have Administrator privileges. (Confirm with your system administrator.) 2. On each system containing the FC-compliant HBA(s), Softek Virtualization, or Fujitsu PFCA HBAs, insert the Softek SANView CD, select the Host Agent, and follow the displayed instructions. Host management is now integrated into Softek SANView management. Once the Host Agent is started and the HBAs are discovered, Softek SANView monitors the health of the HBAs. You can stop and restart the Softek SANView Server for maintenance or for other reasons without affecting the Host Agent. Uninstalling Softek SANView Softek SANView allows you to uninstall a component or the entire software package.! CAUTION: Components are listed in a hierarchical structure so that a component can only be uninstalled if the one above it in the list has been selected. For example, to uninstall the Classes component, the Client and Server components must also be selected. The Uninstall program will delete the current MySQL database when the Database option is selected. The MySQL database stores historical data for your SAN. Deleting this database destroys this data. You can manually back up and restore the database. For further information, please refer to Backing Up and Restoring the Database on page 145. To uninstall a Softek SANView component or the entire program: 1. In Windows: Choose Start > Programs > SANView_V4.1 > SVremove In Solaris: /usr/local/bin/sanview_v4.1/svremove 2. Select the components that you want to uninstall. You may use the selection buttons to enable all selections (All On), clear all selections (All Off). 3. Click Go. 12 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

28 Upgrading Softek SANView During installation, Softek SANView will auto-detect the current Softek SANView version on your machine. It will then ask you if you wish to remove the existing SANView version before installing the version 4.1. If you want to keep an older version of Softek SANView on that computer, do not install Softek SANView 4.1. Softek SANView 4.1 and previous versions are incompatible and cannot reside on the same system. For installation instructions, please refer to Installing and Starting Softek SANView on page 9. Upgrading Softek SANView from versions prior to version 3.5 Very old versions of Softek SANView must be uninstalled before installing Softek SANView 4.1. This is because the installation of Version 3.2 and older is not compatible with the autodetection of more recent versions of SANView. To upgrade Softek SANView version 3.2 or older to version 4.1: 1. Uninstall the old version of Softek SANView per the instructions of that version s User Guide. 2. Delete the install directory with a name beginning with SANView or SAN InSite. 3. Proceed with the installation of SANView 4.1 per the instructions on page softek.fujitsu.com Chapter 2 Upgrading Softek SANView LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 13

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30 3 Setting Up the Server SAN Administration Window 17 Softek SANView s Root Directory 27 License Information 27 Running the Server 28 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 15

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32 SAN Administration Window Most configuration settings for the Softek SANView Server are entered through the SAN Administration window. This window is automatically displayed during Softek SANView installation, but you can view it any time. Softek SANView uses these settings across Server sessions (every time the Server starts). Softek SANView SAN Administration window softek.fujitsu.com Other Server configuration settings include entering a new Softek SANView license (see License Information on page 27) or changing the location of Softek SANView s root directory (see Softek SANView s Root Directory on page 27). For Server configuration to take effect, the Server must be restarted. (For instructions, see Running the Server on page 28.) Chapter 3 SAN Administration Window To view the SAN Administration window: Windows: Choose Start > Programs > SANView_V4.1 > Local_SVServer > config. Solaris: /usr/local/bin/sanview_v4.1/config The buttons that line the bottom of the SAN Administration window are described here. Softek SANView SAN Administration Window Buttons Button Save Configuration Restore defaults Exit Definition Saves changes to Server configuration settings. (The Server must be restarted for settings to take effect.) Displays default values for all Server configuration settings. Closes the SAN Administration window. Each tab is explained in further detail on the following pages. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 17

33 Notification Tab SOFTEK Softek SANView can be configured to automatically notify users via when a SAN event of a particular severity occurs. You can also designate the severity level (Fail, Warning, Config, or Info) that triggers notifications. For more information, see Log Tab on page 19. Notification tab in the SAN Administration window Chapter 3 SAN Administration Window To enable notifications: 1. Click Send notifications to specified address. 2. Type the correct parameters into the textboxes for SMTP Mail server hostname/ip address and address for notifications. (Double-check these parameters with your system administrator.) Notification Settings Setting Definition Default Value Send notifications to the specified address SMTP Mail server host name/ip address address for notifications When enabled (checked), Softek SANView s notifications of events at the designated severity to the specified account. Host name or IP Address of mail server (for notifications to the specified address). address for notifications of events. disabled (unchecked) <empty> <empty> The event priority at which to send notifications is set in the Log tab. 18 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

34 Log Tab The Log tab sets parameters for log files, enables you to view logs in the Windows Event Viewer, and designates which severity levels (for SAN event entries) trigger notifications. Log tab in the SAN Administration window softek.fujitsu.com The default severity level for sending notifications is fail (for Fail-marked events). Failmarked events include loss of contact with agent, detection of duplicated IP Address, and the following health-related events: Bypassed; No Valid Signal; Faulty Module Disabled; Inoperative; Disabled No Media; Inoperative; Faulty Module No Valid Signal; Faulty Module Disabled; Disabled No Valid Signal; Faulty Module; Tx Fault Chapter 3 SAN Administration Window LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 19

35 Log Settings SOFTEK Chapter 3 SAN Administration Window Setting Log rollover size (bytes) Append new event log entries to existing log file Log SAN events to file Log device events to file Log SAN events to Windows Event Viewer Log conditions to file Log conditions to Windows Event Viewer Definition The maximum size for an event log file.* When this maximum is reached, the file s contents are moved to filename.old, where filename is the original filename. The default value is sufficient for 20,000-35,000 event log entries. Note: Old files are overwritten when the related event log file reaches maximum size. If you want to save the old files, copy them to another directory. Specifies how event log* entries are handled when the Softek SANView Server starts (that is, in a new Server session). When enabled (checked), appends new event log entries to the existing event log file, if any. When disabled (unchecked), overwrites the existing event log file with the new event log entries. When enabled (checked), logs SAN events* to root_dir\logs\sanevents.txt (root_dir is Softek SANView s root directory^). When enabled (checked), logs events* for each device (that tracks events) to root_dir\logs\vendor\ DeviceIP. log (vendor is the device s vendor and IP is the device agent s IP Address; root_dir is Softek SANView s root directory^). When enabled (checked), logs SAN events* directly into the Windows Event Viewer. When enabled (checked), logs conditions reported by analysis modules to root_dir\logs\conditions.txt (root_dir is Softek SANView s root directory^). When enabled (checked), logs conditions reported by analysis modules directly into the Windows Event Viewer. Default Value (5 MB) disabled (unchecked) disabled (unchecked) disabled (unchecked) disabled (unchecked) disabled (unchecked) disabled (unchecked) * For information on Softek SANView s event log files, see Log Files on page 115. ^ For information about Softek SANView s root directory, see Softek SANView s Root Directory on page LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

36 Log Settings Setting Notify administrators of all SAN events at these priority levels Discovery Tab Definition Designates which severity levels (for SAN event entries) trigger notifications. ( notification parameters are set in the Notification tab.) Available options are: fail warning, fail config, warning, fail info, config, warning, fail The Discovery tab designates the device agents to be discovered when the Softek SANView Server starts. When the Softek SANView Client launches, all discovered agents are immediately displayed. Discovery Tab in the San Administration Window Default Value * For information on Softek SANView s event log files, see Log Files on page 115. ^ For information about Softek SANView s root directory, see Softek SANView s Root Directory on page 27. fail softek.fujitsu.com Chapter 3 SAN Administration Window LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 21

37 SOFTEK Chapter 3 SAN Administration Window Persisting the SAN Configuration Softek SANView automatically saves the current SAN configuration when the Softek SANView Server system is properly shut down from a Softek SANView Client logged in with Manage permissions. The next time the Softek SANView Server system is started, the previous SAN configuration is reconstructed, which includes the agents, devices, Ports, and links, and the collective health status displays are updated. To enable the saved SAN configuration when Softek SANView starts: Click Restore persisted SAN configuration. NOTE Discovering Agents You can discover agents on the subnet of the Softek SANView Server system, on routerconnected subnets, or both. The Discovery tab settings define what discovery occurs when the Softek SANView Server starts. To discover all agents on the Server s subnet: Click Discover all agents in subnet. This enables to restore the persisted SAN configuration. When your SAN configuration is ready to be saved, see Saving a Snapshot of the Topology on page 53. To discover agents on different (router-connected) subnets: Click Add and enter each IP Address. If agents cannot be added, confirm that the router is properly configured by using ping or Telnet from the Softek SANView Server system to contact the device. No reply from the device means that the router is not properly configured to communicate with the Softek SANView Server system. To add an agent to the agent list (titled IP Address/DNS Host name of Agents ): Click Add. To correct an entry in the agent list (titled IP Address/DNS Host name of Agents ): Click the mistaken entry and then click Edit. To remove an entry from the agent list (titled IP Address/DNS Host name of Agents ): Click the desired entry and then click Delete. The settings are described below. Discovery Settings Setting Restore persisted SAN configuration Definition When enabled (checked), restores the last saved SAN configuration when the Softek SANView Server starts. Default Value disabled (unchecked) 22 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

38 Discovery Settings Setting Discover all agents in subnet Discover agents listed below IP Address/DNS Host name of Agents Scheduler Tab Definition When enabled (checked), broadcasts queries to (discovers) all agents on subnet every time the Softek SANView Server starts.* When enabled (checked), broadcasts queries to (discovers) the agents listed within the IP Addresses of Agents list every time the Softek SANView Server starts.* Lists agents for explicit discovery.* The Scheduler tab defines the interval for the Scheduler. Scheduler Tab in the San Administration Window Default Value disabled (unchecked) disabled (unchecked) <empty> * Agents that respond to Softek SANView queries are then managed by Softek SANView. All discovered agents are displayed immediately upon launch of the Softek SANView Client. softek.fujitsu.com Chapter 3 SAN Administration Window Scheduler Settings Setting Scheduler interval (seconds) Definition Amount of time in seconds that the Scheduler waits to check again for tasks (such as zoning) that need to be executed. Default Value 60 NOTE To ensure that all scheduled tasks are executed, base the Scheduler interval on the task with the lowest time measurement. For example, if one task needs to be executed every 60 seconds and the other task needs to be executed every 30 seconds, set the Scheduler interval for 30 seconds. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 23

39 Agent Tab SOFTEK The Agent tab defines the interval for polling agents. Agent tab in the SAN Administration window Chapter 3 SAN Administration Window Agent Settings Setting Agent poll interval (seconds) Definition Amount of time in seconds that Softek SANView waits to check again for agent status and messages. (The poll interval can also be configured through the Client's Tools menu.) Default Value 300 To ensure a speedy discovery and a smooth operation overall: Set the poll interval according to the number of devices being managed. A good rule of thumb: Add 60 seconds to the poll interval for each additional set of 20 agents you wish to monitor and manage. You can set the poll interval in either the Softek SANView Client s Tools menu (Set Poll Interval option) or the Agent tab of the SAN Administration window. Both methods are retained across Server sessions. 24 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

40 SNMP Traps Tab The SNMP Traps tab determines whether the Softek SANView Server can receive traps and which Port on the Server s system receives the traps. SNMP Traps tab in the SAN Administration window softek.fujitsu.com Traps are a useful way to get notifications when you want to poll infrequently, or when you want immediate notification for particular severities of event occurrences. When traps are configured, devices send traps to the Softek SANView Server system (or other SNMP manager on the network) when events that meet the severity level filter criteria occur. Traps involve configuring the Softek SANView Server system to listen for traps and setting trap destinations for the desired devices. For information on setting trap destinations for a particular device, see the vendor documentation. SNMP Trap Settings Chapter 3 SAN Administration Window Setting Enable SAN device agent trap processing (allow traps to be received) Receive traps on TCP/IP Port Definition Configures Softek SANView to listen for traps. The number of the trap-listening Port on the Server s system. Default Value enabled (checked) 162 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 25

41 Archiving Tab SOFTEK The Archiving tab enables the capture of performance data for selected devices and ports for historical purposes. Archiving tab in the SAN Administration window Chapter 3 SAN Administration Window To archive performance data: Click the Archive performance channel data checkbox. A check appears in the box when the feature is enabled. Once you have enabled performance data archiving, you need to select the specific devices. You can specify the devices and ports for which you want to capture performance data in the Historical and Real-time Graphing View in Softek SANView Client. Performance data is not recorded for unselected devices and ports. For further information on performance channel data and selecting devices, see Historical and Real-time Graphing View on page 92. Archiving Settings Setting Archive performance channel data Archiving poll interval (in seconds) Definition When enabled (checked), all specified devices record their performance data in the database. Amount of time in seconds that the Archiving tool waits to check again for new performance data. Default Value disabled (unchecked) LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

42 License Information The Softek SANView license entered determines the number of manageable Ports. You can display the current license or enter a new one on the Softek EnView Server. To view the current Softek SANView license: Windows: Choose Start> Programs> SANView_V4.1> Local_SVServer> About. Solaris: /usr/local/bin/sanview_v4.1/about To enter a new or changed license: Windows: Choose Start> Programs> SANView_V4.1> Local_SVServer> UpdateLicense. Solaris: /usr/local/bin/sanview_v4.1/updatelicense Make sure you restart the Server so changes go into effect. Softek SANView s Root Directory Softek SANView s root directory is not configured in the SAN Administration window. Softek SANView s root directory is the designated location for SAN event log files, device event log files, device config files, and firmware image files. These files may potentially take up to 60 MegaBytes (MB) of disk space. This amount of space is usually available in the default location: install_dir\filesystemroot\ (where install_dir is the directory in which Softek SANView was installed). If the default location does not have adequate disk space, edit the SVserverconfig.ini file as instructed below. softek.fujitsu.com Chapter 3 License Information To change Softek SANView s root directory: 1. Open the SVserverconfig.ini file (in the config subdirectory of the installation directory), locate the SIFSROOT parameter, edit as needed, and save the file. (Do not edit other parameters.) 2. Copy all subdirectories from the original root directory to the new location. NOTE When the Append new event log entries to existing log file option is enabled (checked), existing log files are kept and event entries from a new Server session are added. When this option is disabled (unchecked), Softek SANView overwrites existing log files with the new session s entries. This option is disabled (unchecked) by default. 3. Enable or disable the Append new event log entries to existing log file option (in the Log tab of the SAN Administration window) as desired. 4. Restart the Softek SANView Server. Softek SANView now saves log files, device log files, device config files, and firmware image files in the newly configured location. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 27

43 Running the Server SOFTEK Chapter 3 Running the Server To find out whether the Softek SANView Server is running: Windows: Choose Start> Programs> SANView_V4.1> Local_SVServer> status. Solaris: /usr/local/bin/sanview_v4.1/status To stop the Softek SANView Server: Windows: Choose Start> Programs> SANView_V4.1> Local_SVServer> stop Solaris: /usr/local/bin/sanview_v4.1/stop To start the Softek SANView Server: Windows: Choose Start> Programs> SANView_V4.1> Local_SVServer> start Solaris: /usr/local/bin/sanview_v4.1/start LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

44 4 Navigating the Client Starting Softek SANView Client 31 Using the Softek SANView Client 34 Understanding the Softek SANView Client 36 Understanding the Topology Frame 40 Understanding the Tree Frame 49 Understanding the SAN Events Frame 51 Finding Devices 52 Saving a Snapshot of the Topology 53 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 29

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46 Starting Softek SANView Client The Softek SANView Client graphically displays updated health status of several SAN devices at a glance, tracks traffic patterns on device ports, and schedules zoning. To start the Softek SANView Client: 1. First make sure that the Softek SANView Server has been running for at least 30 seconds, then do the following: Windows: Choose Start> Programs> SANView_V4.1> SVClient. softek.fujitsu.com Solaris: /usr/local/bin/sanview_v4.1/svclient Windows Shortcut for Launching the Client Solaris Shortcut for Launching The Client Chapter 4 Starting Softek SANView Client NOTE The Softek SANView Client may be connected to any server. Using a command line, add the DNS system name to the end of path. For example: Windows: c:\sanview_v4.1\bin\svclient server.xyz.com Solaris: /opt/sanview_v4.1/svclient server.xyz.com You may also edit the shortcut properties and add the DNS system name to the end of the Target directory path. 2. The Client prompts you to confirm the address of the Softek SANView Server (DNS name or IP Address), then for the log-on access level, corresponding password, and user profile. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 31

47 3. Select the appropriate Access Level. SOFTEK Chapter 4 Using Profiles NOTE 4. Enter the appropriate password for the specified access level in the Password text box. The default passwords for each access level follow: - Monitor : monitor - Manage : manage NOTE 5. Ensure that your user profile is selected. If you need to select a profile, click Profiles. The Profiles dialog box appears. NOTE Manage allows you to make changes to the SAN (software and device configuration, performance and analysis); whereas Monitor only allows you to view the current SAN configuration and settings. To maintain a high level of security, change the default passwords the first time you log on to the Softek SANView Client (choose Tools> Change Password). New users will need to create a profile before using Softek SANView. See Using Profiles for more information. 6. Choose a profile from the list. 7. Click Save and Proceed to start the Softek SANView Client. Using Profiles Profiles enable you to customize the Softek SANView Client appearance for a specific individual or task. User settings such as custom groups or enclosures, manually created links, and which devices have ports expanded in the Topology frame, are saved when you exit the Softek SANView Client. Creating a Profile To create a profile: 1. Select the Manage Access Level. NOTE The use of profiles is not dependent on the login access level. When logged in under Monitor, you may select any available profile but you will not be able to create a profile. 2. Enter the appropriate password for the specified access level in the Password text box. 3. Click Profiles. The SANView Profiles dialog box appears. The Profiles dialog box displays the currently available profiles. 32 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

48 Profiles Dialog Box Chapter 4 Using Profiles softek.fujitsu.com 4. Select Default Profile from the list if you want to create a new profile using the default settings. If you want to use settings from an existing profile, select that profile. 5. Click Duplicate. 6. Select CopyOfDefault Profile from the list. 7. Click Rename. 8. Enter a name for the new profile in the Input dialog box and click OK. 9. Once you have made changes and selected a profile, click Save and Proceed to start the Softek SANView Client. If you want to return to the User Authorization dialog box, click Save and Return. NOTE Clicking Exit terminates the User Authorization process and prevents the Softek SANView Client from starting. To log in, you will need to restart the Softek SANView Client. Other Profile Options To duplicate a profile: Select the profile and click Duplicate. To rename a profile: Select the profile and click Rename. Enter a name for the profile in the Input dialog box and click OK. To remove a profile: Select the profile and click Delete. To select a different profile: 1. Select the profile you wish to use by clicking on it once to highlight it. 2. Click Save and Proceed to start the Softek SANView Client using the desired profile. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 33

49 SOFTEK Chapter 4 Using the Softek SANView Client Using the Softek SANView Client The Softek SANView Client shows agent and device health status, links, unique identification, and recorded events within its three frames. The Tree frame lists your devices, agents, and groups according to the selected grouping and sorting options. Softek SANView Client Main Window The Topology frame lets you see your multivendor SAN connections. The SAN Events frame dynamically updates to show you the latest 20 events. The Overview window easily zooms to the required level of detail. All frames show health status of the SAN Device health status is updated according to the frequency (poll interval) set through Tools > Set Poll Interval. You can reload the Tree and Topology frame to ensure that the agents and devices displayed on the Softek SANView Client match those being managed by the Softek SANView Server. NOTE Selecting Redraw also returns the Topology frame to the Select and Move default cursor mode. To reload the Tree and Topology frames: Choose Tools > Redraw. 34 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

50 Detaching the Tree and Topology Frames You can detach the Tree and Topology frames to isolate this information in separate windows, if desired. The Topology frame s Map and Detail tabs may also be detached independently to allow additional viewing options. To detach a frame: Click the Detach button in the top right portion of the frame. Detach Button softek.fujitsu.com The frame now appears in a separate window, which you can minimize, maximize, or close. To re-attach a frame: Click the detached window s close button. Resizing the Tree and Topology Frames You can resize the Tree and Topology frames to customize the window sizes. To resize a frame: Place the cursor on the vertical bar between the Tree and Topology frames. When the cursor changes into a directional pointer, drag the vertical bar to the left or right as desired. To maximize or minimize a frame: Use the arrows located between the two frames. Maximize/Minimize Arrows Chapter 4 Using the Softek SANView Client Use these arrows to maximize and minimize the frames. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 35

51 Understanding the Softek SANView Client SOFTEK Chapter 4 Understanding the Softek SANView Client Devices and Agents Softek SANView enables you to manage devices through their representative agents. At times, the distinction between what is a device and what is an agent may become confusing. Device refers to an actual device (a switch, HBA, storage drive, etc.). An agent is an interface used by a device to exchange event messages, configuration settings, and other information with management applications. All device management commands issued through Softek SANView are communicated through the device s agent. An agent may represent more than one device in Softek SANView. Devices are added and removed from Softek SANView through their agents. When you want to add a device, you enter the IP address of the agent. Softek SANView searches for that agent and discovers any devices represented by that particular agent. NOTE To view agents in the Tree frame: In the Grouping box, click Agents, No Groups. To add an agent: On the Tools menu, click Discover Agent. If you remove a device and then want to re-discover it, you must first remove the device s agent and then re-add the agent. To remove an agent: 1. Ensure that the Tree frame Grouping option is set to Agents, No Groups. 2. Right-click the agent and click Remove Agent on the submenu. The Remove Agent dialog box appears. Remove Agent dialog box NOTE As stated in the Remove Agent dialog box, removing an agent deletes the agent and all devices represented by that agent. If you do not want to remove the agent, click Cancel. 3. Click Remove Agent. To view devices in the Tree frame: In the Grouping box, click Groups or No Agents, No Groups. 36 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

52 To add a device: On the Tools menu, click Discover Agent. To remove a device: 1. Right-click the device and click Remove Device on the submenu. The Remove Device dialog box appears. Remove Device dialog box softek.fujitsu.com NOTE 2. Click Remove Device. Understanding Health Color-Coding NOTE Removing a device does not remove the agent associated with that device. If you want to also remove the agent, you must follow the steps to remove an agent. You may want to write down the displayed IP address to make your search for the associated agent easier. In the Topology frame, device health states are also indicated in a colorindependent fashion by the position of the filled-in block at the bottom of the device icon. See Color-Independent Indication of Device Health on page 38. Chapter 4 Understanding the Softek SANView Client Health status for all managed devices and their Ports is shown in the Tree and Topology frames; health status for agents is shown in the Tree frame. Health states for the SAN and for each device, agent, and Port are color-coded in Softek SANView as follows. Health State Color-Coding Color of Icon Green Yellow Red Light Gray Dark Gray Health State Functional Attention Failure Unknown Unused LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 37

53 SOFTEK Chapter 4 Understanding the Softek SANView Client Device and Port health status is reflected in the health of the entire SAN, which is shown in the SAN title at the top of the Tree frame. If the SAN title indicates a non-functional state (yellow or red), look through the Tree and Topology frames for an agent or device in a non-functional state, and review the SAN events. A possible cause of a non-functional health state is communications failure on the link or loop segment supported by a device Port. Links between devices also display health status. When the server detects that a link is missing, the link turns red. You may remove the link by deleting it. Manually added links do not display health status but can be deleted. Link Health State Color of Link Black Red Gray The severity of each event message in the SAN Events frame is color-coded as follows. Event Message Severities Color of SAN Event Text Green Blue Yellow Red Black Color-Independent Indication of Device Health Health State Functional Failure Unknown/ Manually added link Severity Info Config Warn Fail Unknown In addition to indicating health state by color (see Understanding Health on page 37), device icons in the Topology frame also indicate health state by position of the filled-in block at the bottom of the icon. For example, a Failure health state is indicated by a filled-in block in the first (left-most) position. Failed Device Health State 38 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

54 The positions of color-independent health state indications are as follows: Color-Independent Device Health Indications Position of Filled-in Block in Icon (from the left) Tool Tips in Topology Frame 1st (left-most) 2nd 3rd (middle) 4th 5th (right-most) Health State Failure Attention Functional Unused Unknown The tool tips in the Topology frame display useful information about the device icon over which the mouse pointer is placed. Tool Tip for a Vixel 9200 Switch Device Icon softek.fujitsu.com Chapter 4 Understanding the Softek SANView Client The fields displayed in these tool tips (when information is known) are listed below and on the following page. (When information is not available to Softek SANView, the value of the field is Unknown.) Managed device: Vendor and Device Type Name (user-configured) Location (user-configured) Serial number Number of Ports Vendor (manufacturer) LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 39

55 SOFTEK Chapter 4 Understanding the Topology Frame Model (device model, such as Brocade 2800 ) Agent ID (usually an IP Address) World-Wide Name (WWN) Type (of SAN device) Health (aggregate health status for device and enclosure) Unmanaged device (in many cases, only the Vendor and WWN fields are populated): Vendor and Device Type Vendor (manufacturer) Model (device model, such as Brocade 2800 ) Agent ID (usually an IP Address) World-Wide Name (WWN) Type (of SAN device) Health Device Port: Port (Port number) Health Name (user configured) Other Ports in Zone Understanding the Topology Frame The Topology frame (upper-right frame) displays a layout of all the devices in the SAN, their current health state, and the status of the links connecting devices. There are two main views in the Topology frame controlled by tabs at the top of the frame: 1. Map View (default view) 2. Detail View Map View The Map View displays how SAN devices are connected and the health state for each device. Each device is identified by device-type icon (such as a hub or switch icon), model number (such as Brocade 2800 ), and user-configured device name, in addition to World-Wide Name and other unique identification, which appears when the mouse pointer is placed on the icon. You can show or hide device Ports, zoom in or out, and reorganize the links. Right-clicking the device icon displays available management options. Use the Map View to: Group and sort devices and agents. Add host and JBOD devices to enclosures. Launch the WWN Zoning Configuration tool. 40 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

56 Manually place devices in the frame. Select multiple map nodes. Verify link locations and health status between devices. View health status of devices and their Ports (colorless indication is available for devices see Color-Independent Indication of Device Health on page 38). View World-Wide Names and other unique identification for a device. (Place the mouse pointer on the icon.) Search for a device by address, name, or model number. (Choose View> Find Device, or right-click an empty area in the Topology frame.) Manage a device (right-click the icon.) You may customize the Map View, if desired, in the following ways: Organize links (new hierarchy structure). Create device groups and enclosures. Expand a device icon to show its Ports (right-click the icon) or expand all device icons to show Ports (choose View> Device Ports). Zoom in or out, or fit all icons into the frame: - Use the buttons and selections at the top of the Topology frame. - Right-click an empty area in the Topology frame and choose View. - To easily navigate the Topology frame, move or size the yellow box within the Overview window. (To view the Overview window, right-click an empty area in the Topology frame and choose View> Show Topology overview.) Show or hide the grid and/or tool tips. Topology Frame Toolbar At the top of the Topology frame is a toolbar with several buttons. Their functions are described below. Topology Frame Toolbar Buttons softek.fujitsu.com Chapter 4 Understanding the Topology Frame Toolbar Buttons Zoom In button Zoom Magnification button Description Increases magnification level of the Topology frame so that more detail can be seen. Each click of the Zoom In button increases the magnification level by ten percent. Zoom to Fit (Decreases or increases magnification as necessary to fit all devices in the Topology frame.) Zoom to 100% (Sets magnification level to 100%.) Select the zoom magnification using 5, 10, 25, 50, 75, 100, 150, and 200 magnification percentages. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 41

57 Topology Frame Toolbar Buttons SOFTEK Chapter 4 Understanding the Topology Frame Toolbar Buttons Zoom Out button Cursor Navigation button Create button Layout button Detach button Description Decreases magnification level of the Topology frame so that more interconnections and devices can be seen. Each click of the Zoom Out button decreases the magnification level by ten percent. Select and Move (Enables you to select one or more devices and move those devices in the Topology frame. Note: You must have the Manual Placement option enabled for the main group.) Drag-to-Zoom (Allows you to highlight one or more devices and zoom in on their location. Draw Links (Creates a link between two specific devices by drawing a line from one device to another device and selecting the appropriate Ports.) Create New Enclosure (Adds an enclosure entity to the Topology frame.) Create New Group (Adds a group entity to the Topology frame. This feature is only available when Groups is selected under the Grouping drop-down.) Create New Link (Adds a link between one device and any other available device in the SAN.) Adjusts the layout of devices in Topology frame. This feature is especially useful when the Manual Placement option is enabled. Opens the Map or Detail view in its own window. Manual Placement button Toggling this button enables/disables the Manual Placement option for the Topology view. When enabled, devices and groups can be moved as desired within the Topology view to customize the SAN view for the user. Alternately, this feature may be enabled via the Details tab as explained in the note below. 42 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

58 NOTE Creating Groups Grouping enables you to create custom groups and place specific devices into the group. If, for example, you wanted to designate all the devices in the Accounting group, you could create an Accounting group and place the appropriate devices into the group. NOTE The group s health status is an aggregated health status based on each device in the group. If all the devices are functional, the group s health status is functional. If one device has failed then the group s health status displays as failed. To create a group: Click the Create button on the Topology frame toolbar and select Create New Group. A new group box appears in the Topology frame. To move objects in a particular group in the Topology frame, you must enable the Manual Placement option for that specific group. To enable manual placement, use the Manual Placement button in the Topology View; or select the group name in the Tree frame, click the Details tab in the Topology frame, click the Enable Manual Placement checkbox, and then click Apply. Groups do not display in the Topology or Tree frames unless selected as the Grouping option. To view groups, click Groups in the Grouping box above the Tree frame. To add devices to a group: Select the desired devices and drag them into the group box. You can also add devices to a group by right-clicking on the device and selecting Move into Group> and then the appropriate group. softek.fujitsu.com Chapter 4 Understanding the Topology Frame To remove all devices and delete a group: Right-click the group and select Disband. You can highlight a group by clicking on it. If you double-click a group icon, you can view the devices in that group. To view additional information on the group: Select the group and click the Detail tab in the Topology frame. The Group Details tab displays the information and settings for the group. NOTE When renaming a group, keep the group name to 30 characters or less. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 43

59 SOFTEK Chapter 4 Understanding the Topology Frame Creating Enclosures Enclosures display multiple devices as one single device in the Topology frame. Enclosures are especially useful for hosts and JBODs. If a host has two HBAs then both HBAs can be placed in one enclosure to represent the host. When you view an enclosure, the connected devices within an enclosure are divided into Port bands. The enclosure s health status is an aggregated health status based on each device in the enclosure. If all the devices are functional, the enclosure s health status is functional. If one device has failed then the enclosure s health status displays as failed. To create an enclosure: Click the Create button on the Topology frame toolbar and select Create New Enclosure. A new enclosure icon appears in the Topology frame. To add devices to an enclosure: Select the desired devices and drag them onto the enclosure icon. NOTE To view devices inside the enclosure: Click the Detail tab in the Topology frame and then click the Contained Devices tab. Select the desired device from the Contained Devices drop-down box. To rename an enclosure: Select the enclosure and click the Detail tab in the Topology frame. Enter a new name in the Name text box under Labeling and Display Properties. HBA devices are automatically added into enclosures and are grouped by Agent ID (IP Address). To remove all devices and delete an enclosure: Right-click the enclosure icon and click Disband. Creating Manual Links You can manually create links between devices if the links are not discovered by Softek SANView. By manually adding links, you can better illustrate the true SAN environment. manual links do not display health status and appear in the Topology frame as gray links. To create a link: 1. Click the Create button on the Topology frame toolbar and select Create New Link. The Create User Specified Link dialog box appears. 2. Double-click the appropriate device in each Select Linking Port box to view the Ports for each device. 3. Select a device Port in each Select Linking Port box to create the link. 4. Click Create Link. A gray link appears in the Topology frame between the two device Ports you selected. To view the device at either end of the link: Right-click the link and click Go to Endpoint: <device name and IP Address>. 44 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

60 To delete a link: Right-click the link and click Delete Link. You can only delete manual links and red links (links that Softek SANView shows as failed - no longer connected). Any enclosures, groups, or links that you create are stored in your profile information. The next time you log in using your profile, the enclosures, groups, and links that you created previously will appear. Group Path Listing Layout NOTE The Group Path Listing appears on the Topology frame toolbar. It displays the full group path for the selected device. When selected, the Layout button displays the entire topology in the Topology frame. The Layout button is used primarily in conjunction with Manual Placement. If you perform a Discovery, the discovered devices may be spread all over the Topology frame. If you click Layout, the icons fall into place and the Topology frame is more organized. To switch the layout view of the Topology frame: Click the Layout button in the Map View. Topology Frame Submenu If the deleted link does not disappear immediately, select Tools> Redraw to refresh the Topology frame. If you right-click the open space in the Topology frame, a submenu appears with the following options: Find Node View> Zoom to Fit/Show Overview /Zoom In/Zoom Out Show Grid Show Tooltips. softek.fujitsu.com Chapter 4 Understanding the Topology Frame Device Submenu If you right-click a device icon in the Topology frame, a submenu appears with the following options: Show Device Ports (displays the Ports for the device) View Device (brings up BoB view) WWN Zoning (opens WWN Zoning Configuration window) Show Performance Statistics (opens the Traffic Performance Monitor for the device) Launch Alternate Tool Move into Group> Group names LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 45

61 Detail View SOFTEK Chapter 4 Understanding the Topology Frame The Detail View displays information for a selected device, group, or enclosure. The Detail View enables you to modify information, enable/disable settings, and view additional information specific to that device. To display the Detail View: Click the device, group, or enclosure icon in the Topology frame to highlight it and then click the Detail tab. Use the Detail View to: Modify device information Change device settings or layout properties View connected or contained devices (if applicable) Display a device s logical view Store passwords for Telnet sessions on Brocade devices To detach the Detail view: Click Detach. The Detail view opens in its own window. To re-attach the Detail view to the Topology frame: Click the close ( X ) button in the top-right corner of the window. NOTE Group Detail View Interconnections are best displayed when Ports are shown, or when links are laid out in the Orthogonal view. The Group Detail View displays the properties for the selected group. Labeling and Display Properties Enter the name, model, and any notes you may want to record for the group. Layout Properties To change the Topology frame layout: Select Hierarchical or Orthogonal from the Auto Layout Scheme drop-down box. To enable manual placement: Click the Enable Manual Placement checkbox. If the option is checked (enabled), you can use the Select and Move cursor navigation to move devices around freely in the Topology frame. If the option is cleared (disabled), you can move devices around but they will immediately return to their original position once you release them. To update all the groups with the current settings: Click Apply Layout Settings to All Groups checkbox. 46 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

62 Group Properties Displays the overall health status of the group. You can also determine whether the group s icon displays the group s contents or not. If the option is checked (enabled), each device is represented in the group icon. If the option is cleared (disabled), the group icon is a solid block and does not display the devices inside. After making any changes, click Apply to accept those changes. Enclosure Detail View The Enclosure Detail View incorporates two tabs: Properties and Contained Devices. Properties Tab The Properties tab enables you to add or modify general information for the device, such as the name, model, and notes. To restore the original labeling information: Click Restore Default Labeling. After making any changes, click Apply to accept those changes. Contained Devices Tab The Contained Devices tab enables you to select a particular device in the enclosure and view additional information specific to that device. You can add or modify general information for the device. In addition, you can view the device s health status, type, vendor name, World-Wide Name, and serial number. To display information for a specific device: Select the specific device from the Select Contained Device drop-down box. To change the vendor name: Enter the new name in the Vendor text box. softek.fujitsu.com Chapter 4 Understanding the Topology Frame To restore the original vendor name: Click Restore Default Vendor. After making any changes, click Apply to accept those changes. Device Detail View The Device Detail View displays information for the specified device. You can make changes to certain device properties, view other devices connected to the device, and store a device management password. Properties Tab The Properties tab enables you to add or modify general information for the enclosure, such as the name, model, and notes. To restore the original labeling information: Click Restore Default Labeling. The Device Properties displays the device s health status, type, vendor name, World-Wide Name, and serial number. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 47

63 After making any changes, click Apply to accept those changes. SOFTEK Chapter 4 Understanding the Topology Frame Connected Devices Tab If in Fabric mode, selecting a device displays all connected devices in a table view. If the device is an HBA, you can view the zoning status (if available). You can select to view all the connected devices together or by Port. You can also click the Show Fabric Devices checkbox to include Fabric devices in the list. After making any changes, click Apply to accept those changes. Device Password Tab The Device Password feature is only available for Brocade devices. You must enter the Telnet login information for the Brocade device if you want to use it with Softek SANView. Softek SANView uses the login information to establish a connection with the Brocade device and retrieve information for zoning and health status. The Device Password feature does not change the login information on the Brocade device or allow you to bypass the Telnet login request when you launch an alternate tool. Overview Window To enter a Telnet Password: Click the Set up a password for this protocol checkbox. Enter your Login Name and Password. You will have to enter your password once again to verify that the correct password has been entered. If the password you entered is an administrative password, click the checkbox. After entering the Telnet login information, click Apply to accept the settings. The Overview window displays the entire SAN, along with a yellow navigation box, which you can use to quickly focus the Topology frame on a particular area of the SAN. The Overview window and yellow box-of-focus The yellow box in the Overview window can be moved, sized, or even redrawn around a desired area for a more targeted focus. 48 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

64 The Overview window, with yellow box-of-focus enlarged softek.fujitsu.com Understanding the Tree Frame The Tree frame (upper-left frame) shows the health states of all devices, groups, and agents in the SAN. The total number of devices being managed in the SAN is shown at the top of the Tree frame. All the items may be grouped and sorted. Each device can be expanded to show the health states of its Port(s). Use the Tree frame to: View health status of agents, their devices, and their Ports. Find out how many agents are being managed by Softek SANView. Group by devices, groups, or agents. Sort devices, groups, and agents. Locate an agent by IP Address. Center the Topology frame on the device(s) of the selected agent. Remove agents and their devices from Softek SANView management. (Right-click the agent icon.) Chapter 4 Understanding the Tree Frame Grouping Options You can group the devices, groups, and agents in three variations: No Agents, No Groups Displays the individual device names. Agents, No Groups Displays the agents for each device. Groups (must be selected to view groups in the Topology frame) Displays the groups at the top of the list and any devices or enclosures that are not part of a group below. This is the default setting. Groups display the number of devices within the group in their titles. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 49

65 Sorting Options SOFTEK Chapter 4 Understanding the Tree Frame You can sort the devices, groups, and agents in six variations: By Name By Health Severity By IP Address By World-Wide Name By Device Type By Vendor You can use the grouping and sorting options together to display the list of devices, groups, and agents in several different layouts. Tool Tips in Tree Frame The tool tips in the Tree frame display useful information about the agent or device over which the mouse pointer is placed. Tool tip for a Brocade device The fields displayed in these tool tips (when information is known) are listed below. (When information is not available to Softek SANView, the value of the field is unknown. ) Agent Agent Address (usually an IP Address) Management Family (the Softek SANView Module being used to manage this agent) Device Model (device model, such as Brocade 2800 ) Agent Address (usually an IP Address) Vendor (manufacturer) 50 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

66 Understanding the SAN Events Frame The SAN Events frame lists the 20 most recent SAN event messages, with dynamic update and sorting capabilities. These messages reflect Softek SANView s interpretation of changes in the SAN. By default, the columns in the SAN Events frame display in the order listed below; you can change the order and/or sort by the desired column. Seq (relative sequence in which the event message was recorded) Date Time Severity (assigned by Softek SANView): - Info (green) reading of configuration file, trap enabling or disabling, improvement in device health, or indication of event storm. - Warn (yellow) device health decline; deletion of an agent, hub, or stack; device being reset or becoming inactive; attempt to delete a nonexistent agent; duplicate MAC addresses on agents. - Fail (red) change in device health to failure, duplicate IP Address detected. - Unknown (black) severity level of device before initialization. Type (device type, such as agent, hub, switch, Port, or SAN device) Product (vendor-specific identification that Softek SANView can decipher through the FibreChannel MIB) Agent (IP Address of agent) Device (device identifier serial number) Port (Port number) FC (the device Port Fibre Channel Identifier or LoopID) Category (the event category) Description The latest 1000 SAN event messages are cached for review and analysis. softek.fujitsu.com Chapter 4 Understanding the SAN Events Frame To view the SAN event messages cache: Choose View> SAN events. To save the SAN events to a file: Click File> Save Displayed Events to a file, enter a filename in the Name text box and click OK. To record event messages beyond the latest 1000: Choose Options> Log SAN events to file on Softek SANView Server computer or Log SAN events to Windows Event Viewer on Softek SANView Server computer. To print the SAN events: Click File> Print and select your print options. Click Print to print the current page or PrintAll to print all the pages. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 51

67 SOFTEK Chapter 4 Finding Devices To refresh the SAN events message cache: Click Tools> Upload new events. NOTE For more information about SAN events, see Viewing and Logging Event Messages on page 64. Finding Devices NOTE It may take a few moments to upload the new events, and the task may be CPUintensive. While an agent address is usually an IP Address, Softek SANView allows for other types of agent addresses. Through the Find Device dialog box, you can search for a device by its agent address, userconfigured name, or model number. For example, you can search for a device that is identified by one of these strings: or Backbone Server or Vixel The Find Device dialog box can be launched through the View> Find Device option or by rightclicking in the Topology frame and choosing Find Device from the sub-menu. Find Device menu option and resulting dialog box You can verify a WWN or other identifier by resting the mouse pointer over the device icon in question and reviewing the resulting tool tips. Tool tips for a Brocade device in the Tree and Topology frames 52 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

68 Saving a Snapshot of the Topology The Save Topology Snapshot feature saves the SAN s agents, links, discovered devices, and customized appearance at that time. By preserving the current topology configuration, you can reduce the amount of time it takes Softek SANView to return to normal operating mode after stopping the server for an extended period of time. Since there is no need to re-discover devices immediately, the Softek SANView Server resumes operations promptly. If you save a snapshot of the topology before stopping the server, the topology will appear as it did before the server went down when you start up the Softek SANView Server. Softek SANView will then start to synchronize the existing SAN state with the current SAN configuration. If a device or link has been removed from the SAN, Softek SANView notifies you of the change by displaying the device or link in red in the Topology and Tree frames. All changes to the SAN are also captured in the SAN events log. To save the current topology: Click File> Save Topology Snapshot. 33 softek.fujitsu.com Chapter 4 Saving a Snapshot of the Topology LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 53

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70 5 Discovery Discovering Agents and Devices 57 Discovering Agents Outside the Local Subnet 58 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 55

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72 Discovering Agents and Devices You can configure discovery options during a Softek SANView Client session or before the Softek SANView Server starts. Discovery during a Client session is configured through the Tools menu; discovery before the Server starts is configured through the Softek SANView SAN Administration window. Both options allow you to discover all agents on the subnet of the Softek SANView Server system and/or to specify agents for discovery by DNS name or IP Address (the agent may be on a router-connected subnet). NOTE To view the Softek SANView SAN Administration window, do the following: Windows - Choose Start>Programs>SANView_V4.1>Local_SVServer>config Solaris - /usr/local/bin/sanview_v4.1/config These options differ only in persistence; discovery settings configured in the Softek SANView Client s Tools menu are discarded when the Softek SANView Server restarts, but settings configured in the SAN Administration window are retained across Server sessions. If you want a list of several agent addresses for discovery to be available after the Server restarts, enter the list through the SAN Administration window. Another discovery option available only through the Softek SANView Client is the automatic discovery of agents in subnets other than the local subnet. You can initiate the Discover Subnet command through the Tools menu. Options used for setting up discovery before the Server starts (discovery is attempted upon Server start) softek.fujitsu.com Chapter 5 Discovering Agents and Devices Options used for setting up discovery during a Client session (discovery is attempted immediately) LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 57

73 SOFTEK Chapter 5 Discovering Agents Outside the Local Subnet The Discover all Agents in subnet option (in both the SAN Administration window and the Client) broadcasts queries to your subnet for standards-compliant SAN agents and devices. The SAN Administration window s Discover agents listed below option adds specified devices to a persistent discovery list while the Client s Discover Agent option targets discovery to a particular agent and its device(s). For discovery to occur, the agent addresses (IP Addresses or DNS names) for all managed devices must be registered in at least one of the following locations: The Domain Name System (DNS) (check with your system administrator). The host name file on the Softek SANView Server system (typically located in C:\WINNT\system32\drivers\etc\Hosts [Windows] or /etc/hosts [Solaris]). A sample host name file is shown below: Discovering Agents Outside the Local Subnet In addition to discovering agents in the local subnet, you can also discover agents OUTSIDE the local subnet. This feature allows you to automatically discover agents in subnets other than the local subnet across the entire SAN localhost To discover agents outside the local subnet: Click File > Discover Subnets. The Discover Subnets dialog box appears. Discover Subnets Dialog Box To retrieve a list of available subnets: Click Retrieve Subnets. This will populate the table with a list of identified subnets. This may take a few moments if a large number of subnets can be seen from the server system. NOTE If the subnet has 4094 addresses in the Number of Addresses field and you click the Discover checkbox, a message box appears stating that the discovery process will take approximately 30 minutes to complete. 58 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

74 To discover a subnet from the list: Click the Discover checkbox for the appropriate subnet. A check appears in the box. Click Start Discovery to begin the discovery process. The Agent Control Status Monitor displays the Agent address and Contact status for each IP address it attempts to locate. The Contact status displays the current state for the specific IP address: either Attempting to add or Unable to add. If an agent is successfully added then it is removed from the list. To add a known host or subnet: softek.fujitsu.com 1. Click Add. The Setup Discovery Target dialog box appears. Setup Discovery Target dialog box 2. Select to add either a Subnet or Host from the Type drop-down box. 3. Enter the IP Address on which to base the discovery. A subnet address must end with "0". 4. If you need to change the subnet mask, select the appropriate setting from the Mask dropdown box. 5. Enter the starting IP Address in the Start address text box. 6. Enter the ending IP Address in the Stop address text box. 7. Click Add to add the subnet address or host to the discovery table. Chapter 5 Discovering Agents Outside the Local Subnet 8. Click the Discover checkbox for the appropriate subnet. A check appears in the box. 9. Click Start Discovery to begin the discovery process. To remove a subnet address or host from the discovery table: Click the appropriate subnet or host once to highlight it. Click Remove to delete the selected subnet address or host. You can delete multiple subnet addresses or hosts. Select the desired subnets or hosts and click Remove. To clear out the entire discovery table: Click Clear. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 59

75 SOFTEK Chapter 5 Discovering Agents Outside the Local Subnet To ensure a speedy discovery and a smooth operation overall: Set the poll interval according to the number of devices being managed. We recommend that the poll interval be set to 5 minutes for up to 40 devices, then add 1minute to the poll interval for each additional set of 20 devices you wish to monitor and manage. You can set the poll interval in either the Softek SANView Client s Tools menu (Set Poll Interval option) or the Agent tab of the SAN Administration window. Both methods are retained across Server sessions. The time needed for the discovery process depends on the following factors: Number of agents on the network. Poll interval the frequency of Softek SANView Server requests for management data from device agents. Registration of agents in either the Domain Name System (DNS) or the system s host name file. Amount of traffic on the network. Available RAM (memory) and CPU (processing power) on the Softek SANView Server system LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

76 6 Monitoring the SAN Checking Health Status 63 Viewing and Logging Event Messages 64 Setting Up Notification 67 Interpreting Device Port LEDs 69 Configuring Thresholds 70 Troubleshooting 76 Configuring Analysis Modules 78 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 61

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78 Monitoring storage area networks (SANs) involves checking health status, reviewing events, setting up notification, interpreting device Port LEDs, and configuring thresholds. Troubleshooting SAN issues involves isolating the problem, checking event messages, tracking traffic patterns, checking switch error statistics, and using the analysis modules. Checking Health Status NOTE Device health is a combination of its device-specific information (such as device enclosures and Port health) and the links that the device supports. Health status is color-coded and is indicated by textual tool tips. (For more information on color-coding, see Understanding Health on page 37.) The overall SAN health is reflected in the SAN group title at the top of the Tree frame. If any health state is other than functional, you can view the status of the related agent, device, or device Port through the Tree frame, or you can view the device window by double-clicking the desired device in the Topology frame....of each agent, device, and Port(s) An agent is an interface used by a device to exchange event messages, configuration settings, and other information with management applications. All device management commands issued through Softek SANView are communicated through the device s agent. Health States in Softek SANView Client Health at a glance......of the entire SAN softek.fujitsu.com Chapter 6 Checking Health Status...of each device and its Ports...each event message If agent contact is lost (that is, Softek SANView does not receive an agent response within a certain amount of time), Softek SANView displays a message in the SAN Events frame to notify you, and the health state of the agent, device, and device Ports becomes unknown. Softek SANView continues to poll the agent and displays its health status when the agent responds. The amount of time Softek SANView waits before displaying a message and changing the health status is dependent upon the selected poll interval. A 5-minute poll interval translates into approximately 12 minutes of no-response time (based on two poll intervals). LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 63

79 SOFTEK Chapter 6 Viewing and Logging Event Messages Viewing and Logging Event Messages Softek SANView monitors and interprets changes in the SAN and records an event message when a change occurs. The latest 1000 SAN event messages are cached for review and analysis. To view this cache: Choose SAN events from the View menu. To record event messages beyond the latest 1000: Choose either Options > Log SAN events to file on SANView Server computer or Log SAN events to Windows Event Viewer on SANView Server computer from the main window. The most recent 20 events are displayed in the Softek SANView Client s SAN Events frame (lower frame) with dynamic update. Device events are messages generated by device agents. These events are viewed (for supported devices) through the appropriate menu option in the related device window. You can also choose to log device events to a file, if desired. In addition to health changes and device configurations, SAN event messages indicate situations that are not recorded by devices, such as causes of a loop-down condition or a power-off or removal of a managed device. Understanding SAN Events NOTE For more information on the columns shown in the SAN Events frame, see Log Files on page 115. The SAN Events frame is the lower frame in Softek SANView s main window. This frame displays the latest 20 SAN events, dynamically updated. The SAN events can be saved, printed, and/or continuously logged to a file on the Softek SANView Server system. SAN Events frame You can sort SAN events by column to focus on the desired dates, severities, and/or descriptions, so that you can learn more about recurrent problems, pinpoint device responsibility, or establish trends. For example, you can better understand a recurrent problem if you sort the events by description, or you can find out whether one agent is responsible for most SAN events if you sort the events by agent. To continuously log the SAN events (beyond the latest 1000): Choose Options > Log SAN events to file on Softek SANView Server computer or Log SAN events to Windows Event Viewer on SANView Server computer from the main window. 64 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

80 The SAN event log file (named sanevents.txt) is saved to: - Windows: C:\SANView_V4.1\FileSystemRoot\logs\ - Solaris: /opt/sanview_v4.1/filesystemroot/logs/ NOTE When the file reaches its maximum size, its contents are moved to sanevents.txt.old to make room for continued logging of messages. (The default maximum file size is 5 MB, or approximately 35,000 SAN Event entries.) To view the cache of the latest 1000 SAN events: Choose View> SAN events. This display is static; to update the display, choose Tools> Upload new events. Files are located on the Softek SANView Server system. The listed locations assume that the default installation directory for Softek SANView was accepted and that Softek SANView s Root Directory parameter is unchanged. (By default, Softek SANView s Root Directory is named FileSystemRoot and is placed inside the accepted installation directory.) To save the displayed SAN events: Choose View> SAN events and choose the desired option from the File menu of the resulting window. The file can be named as desired (with no embedded spaces), but it must be saved to the location specified above. Saving SAN Events softek.fujitsu.com Chapter 6 Viewing and Logging Event Messages To print the SAN events: Click File > Print and select your print options. Click Print to print the current page or PrintAll to print all the pages. Understanding Device Events Device events can be accessed through the appropriate menu of the device window. The device events can be saved, printed, and/or continuously logged to a file on the Softek SANView Server system. (Note that content of these messages is determined by the device vendor.) NOTE Vixel switches have the option to restrict event logs to a minimum severity level. To change this setting, open the switch window and choose Tools> Configure Switch, then click the Logging tab. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 65

81 Device Events Window for a Vixel 7100 Fibre Channel Switch Chapter 6 Viewing and Logging Event Messages SOFTEK To continuously log device events: Choose Options> Log Device events to file on Softek SANView Server computer from the main window. Each agent-specific device log file is named DeviceIP.txt (where IP is the device agent s IP Address) and is saved to the appropriate vendor directory in: - Windows: C:\SANView_V4.1\FileSystemRoot\logs\ - Solaris: /opt/sanview_v4.1/filesystemroot/logs/ NOTE Files are located on the Softek SANView Server system. The listed locations assume that the default installation directory for Softek SANView was accepted and that Softek SANView s Root Directory parameter is unchanged. (By default, Softek SANView s Root Directory is named FileSystemRoot and is placed inside the accepted installation directory.) When the file reaches its maximum size, its contents are moved to DeviceIP.log.old to make room for continued logging of messages. (The default maximum file size is 5 MB, or approximately 20,000 Device Event entries.) To print or save the displayed device events: Choose the desired option from the File menu of the Device Events window. The file can be named as desired (with no embedded spaces), but it must be saved to the location specified above. 66 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

82 Saving Device Events softek.fujitsu.com Setting Up Notification Softek SANView gives you peace of mind by automatically notifying you via when a failure-marked event (or event of specified severities) occurs. The address, server address, and desired severities for triggering notification are set up through the Softek SANView SAN Administration window. To view the SAN Administration window (on the Softek SANView Server system): Windows: Choose Start > Programs > SANView_V4.1 > Local_SVServer > config. Solaris: /usr/local/bin/sanview_v4.1/config Chapter 6 Setting Up Notification The information for automatic notification is entered in the Notification tab; the severity (priority level) for triggering events is selected in the Log tab. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 67

83 Configuring Automatic Notification Through the SAN Administration Window SOFTEK In the Notification tab, enter your address and the mail server identification. Chapter 6 Setting Up Notification In the Log tab, select the desired event severity for triggering notification. 68 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

84 Interpreting Device Port LEDs NOTE When rebooted, some vendor s devices use their Port LEDs to indicate results of the power-on self test (POST). The Port LEDs indicate health after the test is complete. For more information about the device s POST, see the device documentation. Many devices have green and amber (yellow) LEDs on each Port to indicate module and Port health. The green LED indicates module presence and health while the yellow LED indicates whether the Port is participating in the data flow. The Port LED indications for Vixel hubs and switches are provided below for your information. Port LED Indications for Vixel Hubs and Switches Port LED Appearance green unlit; yellow unlit green unlit; yellow lit green lit; yellow unlit green lit; yellow lit green blinking; yellow blinking blinking yellow Port LED Health Indication (Vixel Hubs and Switches) No module (SFP or GBIC) inserted. Port is bypassed; the module may have a transmitter (Tx) fault. Module is inserted and good; communication is established. For switches: Module is inserted and good, but no link is established. For hubs: Module is inserted and good, but the Port is bypassed because one of the following events has occurred: Loss of signal amplitude from the device (RX- LOS). Receipt of invalid Fibre Channel command characters (K28.5). Improper initialization of an attached node (as indicated by the node s streaming LIP(F8) primitives). No response from the attached node when hub sent a LIP(F7) primitive. Port has been set to beaconed through Softek SANView or another management tool. Port is being manually controlled (for example, taken off-line or beaconed) through Softek SANView or another management tool. softek.fujitsu.com Chapter 6 Interpreting Device Port LEDs For switches: A steadily blinking green LED (lit for 1/2 second, unlit for 1/2 second) and solid yellow LED combination indicate that the Port is attempting to bring the link up and establish protocol connection with a device. (This information does not apply to Vixel 8100.) LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 69

85 Port LED Indications for Vixel Hubs and Switches SOFTEK Chapter 6 Configuring Thresholds Port LED Appearance flickering green Port LED Softek SANView extends this Port legend to its graphical user interface, so you can understand the SAN health status at a glance. Configuring Thresholds Health Indication (Vixel Hubs and Switches) Port is active; traffic is going through the Port. (This information does not apply to Vixel 8100 or Vixel 2100.) For switches: A steadily blinking green LED (lit for 1/2 second, unlit for 1/2 second) and solid yellow LED combination indicate that the Port is attempting to bring the link up and establish protocol connection with a device. (This information does not apply to Vixel 8100.) Setting thresholds provides another option to monitoring your SAN performance. You can set threshold parameters to monitor devices, like hubs, switches, and HBAs. Configure Thresholding dialog box Each device has a specific set of statistics for creating thresholds. Example statistics include Link Failure, Loss of Signal, MBytes per Second Received, MBytes per Second Transmitted. For descriptions of some of the available statistics, see Statistic Descriptions on page 72. Other configurable options include: Configure Thresholding Settings Threshold Options Active Port on Selected Device Threshold Value Descriptions Displays the active Ports for the selected devices. When the statistic value exceeds this value, a warning is issued if the other parameters warrant it. This value is based on the selected statistic. 70 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

86 Configure Thresholding Settings Threshold Options Threshold Poll Interval Tolerance Rearm Launch Command Send Descriptions To configure thresholding for a device: The number of seconds or minutes between threshold polling intervals. The number of occurrences or time above a threshold value before a condition report is created. Once a statistic value falls below the rearm value, the exceeded threshold is cleared and the number of tolerances is reset. Enables administrators to add custom scripts and programs to retrieve additional information or perform an action when a threshold is exceeded. All programs and scripts are executed on the server machine. When a threshold has been exceeded., an notification is sent to the account provided under the Notification tab in the SAN Administration window. 1. Select a device from the Device drop-down box. 2. Select a statistic parameter to use from the Statistic drop-down box. 3. Select a Port number in the Active Port on Selected Device box. 4. Enter a threshold value. 5. Select the threshold poll interval in second or minutes. 6. Enter the tolerance level based on the number of occurrences or time (in seconds or minutes). 7. Enter a rearm value. 8. Select the Launch Command check box and choose a command from the drop-down box, if you want to launch a command when a threshold parameter is exceeded. For more information on launching commands, see Commands on page The Send check box is selected by default. If you do not want to receive notifications, clear the checkbox by clicking it. The address is assigned in the Softek SANView SAN Administration window. 10. Click Start Now to start the thresholding session. Once the threshold session is running, the Stop Now button is available. If you need to stop a running threshold session, highlight the threshold session in the Currently Running Threshold Sessions table and click Stop Now. softek.fujitsu.com Chapter 6 Configuring Thresholds NOTE The Condition Log and Condition Report are also used for indicating when a threshold has been exceeded. For more information, see Condition Log Window on page 82 and Condition Reports on page 84. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 71

87 Commands SOFTEK Chapter 6 Configuring Thresholds The Launch Command option allows you to run specified scripts or programs when a threshold parameter is exceeded. To use custom scripts or programs in the Launch Command: Place your script or program in the appropriate directory: - Windows: C:\SANView_V4.1\FileSystemRoot\execution_commands\ - Solaris: /opt/sanview_v4.1/filesystemroot/execution_commands/ When you start the Softek SANView Client and go to the Configure Thresholding dialog box, your scripts or programs will be available under the Launch Command drop-down box. NOTE Statistic Descriptions If no files are present in the "execution_command" directory, the Launch Command feature is disabled. Softek SANView includes sample commands for each operating system. The following table describes the statistics available in the Configure Thresholding dialog box. Configure Thresholding Statistics Statistic 4-Byte Words Received 4-Byte Words Transmitted Active Devices Answer PRLI Probe Devices Average Class 2 Discards Frames Class 2 F_BSY Frames Class 2 F_RJT Frames Class 2 In Frames Class 2 Out Frames Class 3 Frames Discarded Class 3 In Frames Class 3 Out Frames Description The number of 4-byte words that are received. The number of 4-byte words that are transmitted. The total number of active devices. The number of devices that answered the PRLI probe. The average Port utilization rate. The number of Class 2 frames discarded by this FxPort. The number of F_BSY frames generated by this FxPort against Class 2 frames. The number of F_RJT frames generated by this FxPort against Class 2 frames. The number of Class 2 frames received by this FxPort from its attached NxPort. The number of Class 2 frames delivered through this FxPort to its attached NxPort. The number of Class 3 frames that were discarded. The number of Class 3 frames received by this FxPort from its attached NxPort. The number of Class 3 frames delivered through this FxPort to its attached NxPort. 72 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

88 Configure Thresholding Statistics Statistic Dumped Frames The number of frames dumped due to a lack of host buffers available. Encoding Errors Inside of Frames The number of encoding error within frames. Encoding Errors Outside of Frames The number of encoding errors outside of frames. Error Frames The number of frames received in error. Frames with Bad End-Of-Frame The number of frames with EOF errors. Genl Stat Receive ABTS Count The number of Abort Sequences received. Genl Stat Receive FCP Command Count High Input Discard Packets Input Good Packets Input Packets Invalid CRC Count Invalid Transmission Word Count Last LIP Received Link Control Frames Received Link Failure Count Link Resets Received Count Link Resets Transmitted Count Link Timeout Count LIP Count LIPs In LIPs Out Loop Connection Timeout Count Loss of Receive Clock Count Loss of Signal Count Loss of Synchronization Count Low MBytes Per Sec Rx MBytes Per Sec Tx Multicast Frames Received Description The number of Fibre Channel Protocol commands received. The maximum Port utilization rate. The number of discarded packets received. The number of successful packets received. The total number of incoming packets. The number of frames received with invalid CRC. The number of invalid transmitted words. The actual LIP received. The number of link control frame that are received. The number of Link failures that have occurred. The number of Link Resets received. The number of Link Resets transmitted. The number of Link Timeouts that have occurred. The number of LIP events that have occurred on an Arbitrated Loop. The number of LIPs that were received. The number of LIPs that were transmitted. The number of Loop Connection Timeouts that have occurred. The number of Receive Clocks lost. The number of times Loss of Signal has occurred. The number of times Loss of Sync has occurred. The minimum Port utilization rate. The number of megabytes/second received. The number of megabytes/second transmitted. The number of multicast frames that are received. softek.fujitsu.com Chapter 6 Configuring Thresholds LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 73

89 Configure Thresholding Statistics SOFTEK Chapter 6 Configuring Thresholds Statistic Multicast Frames Transmitted Multicast Timeouts NOS Count OLS Received Count OLS Transmitted Count Port Number Primitive Sequence Error Count Primitive Sequence Protocol Err Count Receive CRC Error Count Receive FIFO Overrun Count Receive Frame Too Short Count Received Frame Too Long Count Received Missing Delimiter Count Received a CLS in Response to an Open Request Error Count Response Time Vector Rx Frames Rx Words Seconds Since Last Reset Self Register FC4 Devices Sent a CLS in Response to an Open Request Error Count Time BB Credit Zero a Time R_RDY High Priority a Description The number of multicast frames that are transmitted. The number of multicast frames that are timed out. The number of NOS events that have occurred on the switched Fabric. The number of OLS Received. The number of OLS Transmitted. The identification number of the Port on the HBA. The number of Primitive Sequence errors that have occurred. The number of Primitive Sequence Protocol errors that have occurred. The number of receive CRC errors on link that have occurred. The number of Receive FIFO Overrun. The number of Receive Frames that are too short. The number of Received Frames that are too long. The number of missing delimiters that are received. Received a CLS in response to an Open Request Error count. The response time vector. The number of total received FC frames across all protocols and classes. The number of total received FC words across all protocols and classes. The number of seconds since the last time this Port was reset. The number of devices that self-register their FC4 type. Sent a CLS in response to an Open Request Error count. The model of buffer-to-buffer flow control used. The regular is between N and F ports; the alternate is between FL and NL ports. For Class 2 and Class 2 Data and Link Control Frames: it indicates that the interface buffer receiving the frame is ready for further reception. 74 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

90 Configure Thresholding Statistics Statistic Transmit CRC Error Count Transmit FIFO Underrun Count Transmit Missing Delimiter Count Transmit Parity Error Count Transmit Tag Error Count Tx Frames Tx Words Description The number of transmitted CRC errors on link that have occurred. The number of Transmit FIFO Underruns. The number of missing delimiters that are transmitted. The number of parity errors that are transmitted. The number of tag errors that are transmitted. The number of total transmitted FC frames across all protocols and classes. The number of total transmitted FC words across all protocols and classes. a.the sending N_Port or F_Port shall not transmit a Class 2, Class 3, or Class 1/SOFc1 frame unless the allocated BB_Credit is greater than zero and the BB_Credit_CNT is less than the current BB_Credit. To avoid possible overrun at the receiver, each port manages BB_Credit_CNT less than BB_Credit. Further, each port sets BB_Credit_CNT value to Zero at the end of Fabric logon or Fabric re-login. Each port increments BB_Credit_CNT by one for each Class 2, Class 3, or Class 1/SOFc1 frame transmitted. Each port decrements BB_Credit_CNT by one for each Class 2, Class 3, or Class 1/SOFc1 frame received. Each port issues an R_RDY for each Class 2, Class 3, or Class 1/SOFc1. softek.fujitsu.com Chapter 6 Configuring Thresholds LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 75

91 SOFTEK Chapter 6 Troubleshooting Troubleshooting This section covers both SAN troubleshooting and application issues (Softek SANView Server and Client). Troubleshooting your SAN with Softek SANView The first step in troubleshooting is to isolate the issue to a device or connection. Look for nonfunctional health (indicated by red or yellow; also indicated by textual tool tips) in the following areas: SAN, agents, devices, and device Ports in the Tree frame. Event messages for devices and for the SAN in the SAN Events frame. Enclosure status in the device window (where available). Following are some other areas to check when isolating or troubleshooting issues. SAN: Data communication is slow Look for unusual traffic trends in the Port performance gauges for the device (available for Vixel hubs and switches). You may want to log traffic over a period of time to track these trends, or set a traffic threshold for alert messages. If traffic is continually high and/or streaming traffic (such as back-ups) are continually interrupted by bursty traffic, zoning may help isolate Ports and lighten the traffic load. If traffic continually meets maximum throughput, the network may need a higher-bandwidth SAN device or a network reconfiguration to balance the load. Device communication: One of the SAN devices does not seem to be communicating with the network If a previously discovered device is not shown in the Softek SANView Client, go to a command line prompt on the Softek SANView Server system (the system on which the Server was installed) and use the Packet InterNet Groper (PING) program to send an Internet Control Message Protocol (ICMP) echo request. (Type ping IPAddress from a command line prompt on a system that has access to the network.) If no reply is received, the device is not communicating with the network. Check the device connections. Switches: For some reason, the switch health state is not functional In the Switch window, check the Port status (double-click a Port for more information). From the View menu, check Port Link Statistics, Frame Link Statistics, and Device Events. (For more information on these statistics, see the module or vendor documentation.) Also make sure that all connected devices are shown in the SNS Table and that the other switches shown in the routing table (RIP or FSPF) are functional. Softek SANView Issues Following are some areas to check when having issues with the Server or Client. The Server seems to be overloaded and/or data communication is slow. Check for high amounts of polling activity. You can decrease activity through: - Increasing the Poll Interval (choose Tools> Set Poll Interval). 76 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

92 - Reducing the number of managed devices. NOTE To ensure a speedy discovery and a smooth operation overall, set the poll interval according to the number of devices being managed. We recommend that the poll interval be set to 5 minutes for up to 40 devices, then add 1minute to the poll interval for each additional set of 10 devices you wish to monitor and manage. The Server does not start, or an error message appears at Client launch indicating that Server is not available. Check the Server status. Is it running? If so, be sure to let the Server run for a minute or two (longer if discovering several device agents) before starting the Client. If the Server is not running, look at the SIServer.out or SIServer.err files in the bin directory; the default location is: - Windows: C:\SANView_V4.1\bin\ - Solaris: /opt/sanview_v4.1/bin/ Possible reasons for a non-starting Server include an expired license or a license that can t be found. If one of these situations occurs (as confirmed by the SVPro.out or SVPro.err file), reenter your license and restart the Server. Another reason for the Server not starting could be a change of the Server system s IP Address since installation. To prevent this situation, re-install Softek SANView using the Server system s DNS name (instead of IP Address). softek.fujitsu.com Chapter 6 Troubleshooting To enter a new or changed license (on the Softek SANView Server system): Windows: Choose Start> Programs> SANView_V4.1> Local_SVServer> UpdateLicense. Solaris: /usr/local/bin/sanview_v4.1/updatelicense If the license is not an issue, try stopping and re-starting the Server. LAN: Data collection is slow and/or health changes intermittently between green and red User data may have risen, causing Ethernet collisions and missed poll intervals (cycles) for gathering device data. The Run Softek SANView Client menu option on Windows was executed, but now the initial Server Specification window isn t visible The Server Specification window could be covered up by other windows. (The Server Specification window isn t iconified, so it does not appear on the task bar.) Minimize all active windows, one by one, until you see the Server Specification window. In addition, you may use the Show Desktop shortcut, which minimizes all windows; if this shortcut is used, the Server Specification window display when you press the Alt and Tab keys simultaneously. Softek SANView Client: Text is hard to read Set up your screen for optimal color usage; for example, colors instead of 256 colors. (On Windows, choose Start> Settings> Control Panel> Display> Settings tab> Color Palette.) LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 77

93 SOFTEK Chapter 6 Configuring Analysis Modules Configuring Analysis Modules Analysis modules provide information to users to assist in the resolution of SAN performance or device configuration issues. Once configured, the analysis modules gather data on the specified devices and warn users when issues arise or thresholds have been exceeded. You can customize the threshold settings to fit your specific needs in your SAN environment. Analysis modules can be activated or deactivated at any time. When an analysis module is activated, it monitors the specified device. If a problem is detected, the analysis module creates an entry in the Softek SANView Condition Log. The Condition Log entry is a condition report that describes the problem, lists supporting data, and provides suggestions on how to resolve the problem. You can configure the analysis modules to also send you notification when a condition report is generated. The analysis modules control the status of a condition report. Once the condition report is issued, the status is set to Unresolved. The analysis module continues to monitor the device s status. After you correct the problem, the analysis module will detect any changes to the device s status on the next poll interval. If the problem has been corrected, the analysis module will change the status of the condition report to resolved. To configure the analysis modules: Click Tools> Analysis Module Configuration. The Analysis Module Configuration tool appears. Analysis Module Configuration window The Analysis Module Configuration tool enables you to view the analysis modules by device or by analysis module. NOTE Under Device view, devices shown in red do not have analysis modules available for them. Analysis modules shown in green are running and analysis modules shown in red are stopped. 78 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

94 There are two analysis modules in Softek SANView: 1. Port Configuration Analysis Module 2. Detect Port Link Failures Analysis Module - Device-specific Port Configuration Analysis Module The Port Configuration analysis module detects when a configured Port on one device cannot communicate with a configured Port on another device. This problem occurs when incompatible device Port types are connected between two devices. Softek SANView informs users of incompatible Port types through the condition report, which is accessed through View> Condition log. The condition reports displays a description of the problem, provides additional information if it is available, and lists acceptable Port types for the transceiver. To configure the Port Configuration analysis module: 1. Select the desired device and click PortConfigAM under the device name. Port Configuration Analysis Module softek.fujitsu.com Chapter 6 Configuring Analysis Modules 2. Set the Poll Interval for the analysis module. This setting determines how much activity is being performed on the Softek SANView Server. The more frequently the data is retrieved, the higher the Softek SANView Server performance load. The default poll interval is 1 minute and can range from 1 minute to 24 hours. NOTE All conditions are automatically reported in the Condition Log table. 3. If you want to receive notification when a condition occurs, ensure that the Send notification when a condition is detected checkbox is selected. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 79

95 When a condition occurs, an is sent to the address assigned in the Softek SANView SAN Administration window. SOFTEK Chapter 6 Configuring Analysis Modules 4. Select the Launch command on new condition checkbox if you want to run specified scripts or programs when a condition occurs. NOTE To use custom scripts or programs in the Launch Command: Place your script or program in the appropriate directory: Windows: C:\SANView_V4.1\FileSystemRoot\execution_commands\ Solaris: /opt/sanview_v4.1/filesystemroot/execution_commands/ When you start the Softek SANView Client, your scripts or programs will be available under the Launch Command drop-down box. Select a command from the Command drop-down box. When a condition occurs, the analysis module will run the command. 5. To start the analysis module, click Start Now. Once the analysis module is running, the Stop Now button becomes available. To stop a running analysis module: Click Stop Now. If no files are present in the "execution_command" directory, the Launch Command feature is disabled. Softek SANView includes sample commands for each operating system. To restore the original analysis module configuration settings: Click Reset Defaults. Detect Port Link Failures Analysis Module The Detect Port Link Failures Analysis Module detects if a Port is experiencing errors and identifies isolated Ports, which occur due to Fabric incompatibilities during principal switch negotiation or WWN Zoning configuration. To configure the Detect Port Link Failures analysis module: 1. Select the desired device and click PortLinkFailureAM for that device. 80 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

96 Port Link Failure Analysis Module softek.fujitsu.com 2. Set the Poll Interval for the analysis module. This setting determines how much activity is being performed on the Softek SANView Server. The more frequently the data is retrieved, the higher the Softek SANView Server performance load. The default poll interval is 1 minute and can range from 1 minute to 24 hours. NOTE All conditions are automatically reported in the Condition Log table. 3. If you want to receive notification when a condition occurs, ensure that the Send notification when a condition is detected checkbox is selected. When a condition occurs, an is sent to the address assigned in the Softek SANView SAN Administration window. Chapter 6 Configuring Analysis Modules 4. Select the Launch command on new condition checkbox if you want to run specified scripts or programs when a condition occurs. To use custom scripts or programs in the Launch Command: Place your script or program in the appropriate directory: Windows: C:\SANView_V4.1\FileSystemRoot\execution_commands\ Solaris: /opt/sanview_v4.1/filesystemroot/execution_commands/ When you start the Softek SANView Client, your scripts or programs will be available under the Launch Command drop-down box. NOTE If no files are present in the "execution_command" directory, the Launch Command feature is disabled. Softek SANView includes sample commands for each operating system. Select a command from the Command drop-down box. When a condition occurs, the analysis module will run the command. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 81

97 5. Set the threshold values for the number of link errors, the number of loss of syncs, and the number of loss of signals that may occur before an alert is sent. SOFTEK Chapter 6 Configuring Analysis Modules 6. To start the analysis module, click Start Now. Once the analysis module is running, the Stop Now button is available. To stop a running analysis module: Click Stop Now. To restore the original analysis module configuration settings: Click Reset Defaults. Condition Log Window The Condition Log frame window condition report entries based on information from the analysis modules. Condition report entries are created and managed by the analysis modules. Each entry has an associated condition report. Condition Log window Viewing the Condition Log The condition log table has the following columns: Condition Log Table Column Title Condition ID Date Time Severity Status Description A unique identifier for each condition report. The date on which the condition log entry was created or last updated. The time of day during which the condition log entry was created or last updated. The severity of the condition report: fail (red), warning (yellow), info (green), and config (blue). Displays the current state of the condition report: resolved/closed, unresolved/open, re-occurring/intermittent 82 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

98 Condition Log Table Column Title Acknowledge d Title Description Indicates if someone is reviewing the condition report. Each condition report has a checkbox to signify that the condition report is being addressed. There is also an Annotations section to allow users to enter comments. Displays the condition report title and relevant device information (if available). softek.fujitsu.com NOTE You can sort the columns, select/highlight entries, and scroll down pages of condition reports that are color-coded to the severity level. To view the full condition report: Double-click the desired condition log entry to display the condition report. NOTE Condition report status is controlled by the analysis modules. If an analysis module determines that a problem has been resolved, the analysis module will update the condition report status to resolved. If you have sorted the data, any new entries in the Condition Log frame will cause the table to revert back to the default date/time sorting criteria. The new condition report entry appears at the top of the table. To update the condition log entries: Click Tools> Upload new conditions. The condition log table displays the latest list of conditions that the Softek SANView Server has detected. Chapter 6 Configuring Analysis Modules To print or save the displayed condition log entries: Choose the desired option from the File menu of the Condition Log frame. The file can be named as desired (with no embedded spaces), but it must be saved to the specified location. You can delete conditions if they have been resolved or are older than a certain date. To delete conditions: Click Tools> Delete conditions. Select whether you want to delete all resolved conditions or conditions older than a date that you may specify. To hide resolved conditions in the table: Click Tools> Hide resolved conditions. If you wish to view the resolved conditions at a later date, click Tools> Show resolved conditions and the resolved conditions will appear. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 83

99 Condition Reports SOFTEK Chapter 6 Configuring Analysis Modules A condition report provides more detailed information for the associated entry in the condition log table. The condition report displays the report title, condition severity and status, the timestamp for when the condition was reported, and the condition ID. The report also provides a description of the problem, any supporting data that is available, and suggestions for how to correct the problem. Each condition report includes an acknowledge option. By acknowledging a condition report, you can alert other users that someone is reviewing the problem. To acknowledge a condition report, click the Condition acknowledged checkbox. If you want to add comments to the condition report, enter the comments in the Annotations box. You can enter comments such as resolution progress, the person assigned to the condition report, or issues found. You can print a condition report to a printer and save a condition report to a file. To save a condition report: Click Save to file. The file can be named as desired (with no embedded spaces), but it must be saved to the specified location. To print a condition report: Click Print LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

100 7 Managing Devices Overview 87 Performance Management 90 World-Wide Name Zoning 93 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 85

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102 Overview Availability of management features depends on the module Softek SANView is using to manage the device. Features include link display, performance monitoring, management through a device window, basic health and identification, launch of alternate management tools, and SAN events indicating changes in health or other status changes. For information on feature availability by module, see Chapter 10: Modules. To find out which Ports the links are connected to: Right-click the desired device and choose Show Device Ports. softek.fujitsu.com Determining the Ports to which the links are connected Chapter 7 Overview To view a device window: Go to the Topology frame, right-click the desired device icon, and choose View Device. Viewing the Device Window for a Brocade Device LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 87

103 SOFTEK From the device window, you can launch detailed management views, including (depending on the module being used) Port detail, enclosure status, traffic performance, configuration, and much more. To jump directly to a Traffic Performance Monitor window: Right-click the desired device in the Topology frame and choose Show Traffic Performance from the resulting drop-down menu. Traffic Performance Monitor Chapter 7 Overview To add an Alternate Manage tool to manage a device: 1. Go to the Topology frame, right-click the desired device icon, and choose Add a Management Tool. 2. Add the management application path or URL. 3. Click Add to all... devices if you want to use this application or URL to manage all devices of this type. 4. Click Test to test the application path or URL. 5. Click Save to save this information. 88 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

104 To launch an alternate management tool (such as a tool that is Telnet- or webbased): 1. Go to the Topology frame, right-click the desired device icon, and choose Launch Alternate Tool. Launching an Alternate Tool for a Brocade Device softek.fujitsu.com Chapter 7 Overview 2. From the Alternate Management Tools dialog box, select the method you wish to use to connect to the device: - Manageable via Telnet - Manageable via URL - Manageable via [added Management Application path] - Manageable via [added URL] 3. Follow the prompts to access the device. NOTE Changes made using CLI or Web Management tools may not immediately update settings in Softek SANView. To display the revised settings in Softek SANView, close and re-open the relevant device window. You may also remove and re-add the device agent to view the new settings. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 89

105 SOFTEK Chapter 7 Performance Management Performance Management Performance management enables you to collect data to assist in the detection and resolution of device-specific and SAN-wide problems. Softek SANView uses automated analysis modules to track SAN performance traffic, analyze failures, and validate the SAN and device configurations. Softek SANView displays problems in the form of condition reports. Conditions encompass many events that relate to the same problem and assist in isolating the cause of the problem. Conditions may contain one or more events or alerts. The conditions are displayed using View> Condition Log from the Softek SANView Client main window. Performance Data Management The Performance Data Management window enables you to select devices for which you want to collect performance data and store that data in the Softek SANView database. Performance Data Management window The Performance Data Management window has two tabs: the Archive tab and the Delete tab. Archive Tab The Archive tab enables you to select which devices and ports for which to store performance data. The Archive table lists the device description, Port number, and Port GUID for every active device in the SAN. To archive performance data for a device: Click the Archiving checkbox for the desired device. You can adjust the poll interval for how often the data is collected and archived to the database in seconds, minutes, or hours. The Enable Archiving for all Selected Devices option is enabled by default. This option ensures that performance data is being captured by Softek SANView. If you should need to turn-off archiving for a period of time (for example, server maintenance or holidays), clear 90 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

106 the Enable Archiving for all Selected Devices checkbox. All selected devices are persisted in the database. When you want to continue archiving performance data, click the checkbox to enable this option. Click Apply to accept any changes you have made. Delete Tab The Delete tab allows you to select a device, port, and time period prior to which all performance data is deleted from the database. softek.fujitsu.com Performance Data Management Delete tab Chapter 7 Performance Management To remove a device s performance data from the database: 1. Select an active device and port from the drop-down box. 2. Select the time before which all the performance data for the selected switch will be deleted from the database. 3. Click Apply to remove the performance data from the database for the selected device. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 91

107 Historical and Real-time Graphing View SOFTEK Chapter 7 Performance Management The Historical and Real-time Graphing View displays the performance data in a graphical layout. The data displayed depics real time, current, and historical data that has been archived to the SANView database. The information displayed in the graph is based on the selected device, statistic, port, and time frame. Using these selections, you can create a variety of graphs for trending purposes. NOTE Make sure that Archive Performance Channel Data is enabled in the Archive tab of the SAN Administration window. Historical and Real-Time Graphing View Window To view the performance data: 1. Select a device from the Device drop-down box. 2. Select the statistic for which you want to view data from the Statistic drop-down box. 3. Select the port number from the Active Port on Selected Device drop-down box. 4. Select the timeframe for the graph to display. The available options are Live data, Last hour, Last day, Last week, Last month, and Last year. NOTE The graph has a finite number of data points it can chart. If you wish to view longterm trends, you will need to set a higher archiving poll interval in the Performance Data Management view. 5. Click Graph Data. The graph displays the data in a bar chart view with labels and a legend. 92 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

108 World-Wide Name Zoning World-Wide Name Zoning enables you to configure device access and restrict visibility between devices in a Fabric environment. You can use zoning to: Separate test or maintenance areas from production areas. Separate different operating system environments. Temporarily block or grant access during backup and other tasks. Consolidate equipment logically. Designate closed user groups for increased security. WWN zoning can accomplish the above objectives in both multi-switch and single-switch topologies. WWN Zoning is displayed in the SCSI Target Module and in the Connected Devices tab under the Topology s Detail View. Softek SANView s World-Wide Name (WWN) zoning configuration complies with T-11 standards (SW-2 and GS-3). Understanding How WWN Zoning Works WWN zoning configurations consist of Zone Sets, Zones, and Members. Zone Sets contain Zones, and Zones contain Members. (A specific Member may be used in more than one Zone, and a specific Zone may be used in more than one Zone Set.) Only one Zone Set may be enforced on the Fabric at a time. Below is an example of a Zone Set called Backup which is used to back up data within two Zones, called backupnt and backupunix ; the Members (WWPNs) are contained within the Zones. softek.fujitsu.com Chapter 7 World-Wide Name Zoning Backup backupnt FF EE DD CC BB AA DD EE AA DD DD EE AA DD backupunix DD EE AA DD DD EE AA DD LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 93

109 Current WWN Zoning Conditions SOFTEK Chapter 7 World-Wide Name Zoning WWN Zoning in Softek SANView incorporates the following conditions: Only Brocade (v2.3, 2.4, 2.5, 2.6 and 3.0) and Vixel devices are supported. Fabrics cannot include mixed device vendors; switches must be all Brocade or all Vixel. Using World-Wide Node Names is only available for Brocade devices. The Fabric must abide by the following guidelines: 1) All switches in the Fabric must support zoning. 2) All switches in the Fabric must be managed switches. 3) Every device in the Fabric must be able to see every other device in the Fabric. The following guidelines apply only to Brocade switches: 1) Brocade zoning is enabled through Telnet commands. Only one active Telnet session may communicate with the switch at a time. NOTE If an abandoned or inactive Telnet session is left running on the device, the WWN Zoning tool in Softek SANView will be disabled. You may need to reset the Telnet session using Brocade s WEBTOOLS or through the Operation menu on the device s front panel. 2) All Brocade switches must have matching interopmode settings. Otherwise, a message stating that the Fabric does not meet minimum requirements appears. 3) The zoning features available for a Brocade Fabric vary depending on whether the switches are in interopmode or not. 4) There should only be one instance of Softek SANView Server managing a Fabric. 5) If the switch is not in Interop mode, you can specify zoning (domain, port pairs). Configuring & Activating WWN Zoning NOTE If you are logged in under Monitor privileges, you may only view the current settings in the WWN Zoning Configuration Tool. Before WWN zoning can be put into effect, Zone Set(s) and Zone(s) must be defined and Members added. Before you attempt to Zone devices, you must perform a discovery to ensure that the Fabric is complete. To open the WWN Zoning Configuration tool: Highlight the desired device in the Topology frame and right-click the device icon. A command submenu appears. Select WWN Zoning to open the WWN Zoning Configuration tool. 94 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

110 WWN Zoning Configuration Tool softek.fujitsu.com You can select what zoning configuration the WWN Zoning Configuration Tool displays. The default display is All Installable Zone Sets. To view the current Zone Set: Select Currently Installed Zone Set from the Display drop-down box. You cannot make any changes to the currently installed Zone Set. Chapter 7 World-Wide Name Zoning NOTE If the Fabric changes while you are using the WWN Zoning Configuration Tool, the tool will close down after allowing you to save your current changes to file. You can navigate through the selections in the Zoning Objects and Detail of Selected Object boxes using the Back and Forward buttons. While making changes to a zoning configuration, Modified appears in the status box in the lower right-hand corner of the tool. Creating a Zone Set To create a Zone Set: 1. Click the Create button. The Create an Object dialog box appears. 2. Choose Zone Set from the Type drop-down box. 3. Enter a name for the Zone Set. 4. If you do not want the new Zone Set to be the active Zone Set, uncheck the Make this the active Zone Set checkbox. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 95

111 SOFTEK 5. Click OK. The new Zone Set appears in the Zoning Objects box and is highlighted. All defined Zones in the Fabric are listed in the Detail of Selected Object box. To add Zones to the selected Zone Set: Click the box next to each Zone s name. Creating Zones To create a Zone: Chapter 7 World-Wide Name Zoning 1. Click the Create button. The Create an Object dialog box appears. 2. Choose a Zone type from the Type drop-down box. 3. Enter a name for the Zone. If you do not want the new Zone to be added to the active Zone Set, uncheck the Add this to the active zone set box. 4. Click OK. The new Zone appears in the Zoning Objects box and is highlighted. All defined Zone Members in the Fabric are listed in the Detail of Selected Object box. To add Zone Members to the selected Zone: Click the box next to each Zone Member s name. Creating Zone Members To create a Zone Member: 1. Click the Create button. The Create an Object dialog box appears. 2. Choose a Zone Member type from the Type drop-down box. 3. Enter the definition of the Zone Member. 4. Click OK. The new Zone Member appears in the Detail of Selected Object box. Saving a Zone Configuration To save a Zone configuration to file: 1. Click File > Save Zone configuration to a file. A message box appears informing you that any changes you have made are being saved to a file and not installed into the Fabric. 2. Enter a name for the file in the Name text box. The file can be named as desired (with no embedded spaces), but it must be saved to the specified location. 3. Click OK to save the file. 96 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

112 Loading a Zone Configuration To load a previously saved Zone configuration: Click File> Load Zone configuration from a file. A message box appears stating the configuration file is only being loaded locally into the WWN Zoning Configuration tool. To install the configuration into the Fabric, load the configuration file and click Apply. Importing the Active Zone Set into the Tool You can import the active Zone State and merge it into the editable Zone sets in the WWN Zoning Configuration Tool. The active Zone State is then available for configuration. To import the active Zone State: Click File> Import active Zone State to configuration. Changing the Switch Used to Manage the Zoning Change in the Fabric: To change the Zone switch: Click File> Change switch used to originate Zone change. Hiding Unselected Items in the Detail of Selected Object box The Detail of Selected Object box displays all defined Zones and Zone Sets. However, you can hide unselected devices in the displayed list by clicking Hide unselected devices. To show all devices: Clear the Hide unselected devices checkbox. softek.fujitsu.com Chapter 7 World-Wide Name Zoning NOTE You must click Refresh to hide newly deselected items. Renaming a Zone Set or Zone To rename a Zone Set or Zone: 1. Highlight the desired Zone Set or Zone. 2. Click Rename. 3. Enter the new name in the Please Confirm Rename dialog box. 4. Click OK. Deleting a Zone Set, Zone, or Zone Member To delete a Zone Set or Zone: 1. Highlight the desired Zone Set or Zone. 2. Click Delete. A Please Confirm Delete dialog box appears. 3. If you are sure that you want to delete the Zone Set or Zone, click OK. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 97

113 To delete a Zone Member (primitive): SOFTEK 1. Click Delete Primitive. 2. Select the Zone Member (primitive) from the Primitive to delete drop-down box. 3. Click OK. NOTE This only allows you to delete Zone primitives that were manually entered and are not currently referenced. Chapter 7 World-Wide Name Zoning Default Zoning (Vixel Devices Only) For Vixel devices, you can select the Default Zoning configuration unless the switch is set to MCDT Open Fabric mode. All devices connected to an unzoned switch can access all other connected devices if the Default Zone setting is set to enabled. Default zoning is applied when you install the configuration into the Fabric. NOTE Select the desired zoning configuration from the Default Zoning drop-down box. Activating the New Zone Configuration NOTE The default value Disabled allows you to block access if no zoning is in effect. When a new zoning configuration is applied to the Fabric, the WWN Zoning Configuration Tool clears all existing zoning, including all inactive zone sets currently defined in the switch. Once the WWN zoning is configured, you can activate the new Zone configuration. To install the new zoning configuration into the Fabric: Click Apply. When you click Apply, the zoning tool takes the active Zone Set and applies it to the Fabric and then stores it in the database. You do not need to deactivate the active Zone Set before activating a new Zone Set. To verify that the Zone Set is active throughout the Fabric: Click Currently Installed Zone Set from the Display drop-down box. To discard any changes that you have made to the edited Zone configuration: Click Reset. To exit the WWN Zoning Configuration Tool without saving any of your changes: Click Close. 98 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

114 Representing Devices Using an Alias To determine what devices an alias represents: Click the alias name. The alias name appears in the Zoning Objects box. The Detail of Selected Object box displays information on the alias. To return to the previous view, click Back. softek.fujitsu.com 33 Chapter 7 World-Wide Name Zoning LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 99

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116 8 Client Menus Overview 103 File Menu 103 View Menu 104 Options Menu 106 Tools Menu 108 Help Menu 111 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 101

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118 Overview This section describes the functions and selections of the menus in the Softek SANView Client s main window (for module-specific information, see Chapter 10: Modules). Each accessed dialog box and window is referred to by the name that appears in its title bar. Please note that because some windows and dialog boxes are not meant to be maximized, the maximize button (if shown) does nothing. In the Softek SANView Client s main window, you can quickly determine the health of the entire SAN. If the SAN title at the top of the Tree frame is green or gray, no more attention is needed. Yellow or red highlighting signals a problem that should be further investigated; locate and double-click each device icon that is displayed in yellow or red to view the related device window. Tree frame Frames in the Softek SANView Client Main Window Topology frame softek.fujitsu.com Chapter 8 Overview Overview window SAN Events frame File Menu The File menu has the options described below. File Menu Save Topology Snapshot saves the SAN s agents, links, discovered devices, and customized appearance at that time. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 103

119 SOFTEK Chapter 8 View Menu Save Image saves the Topology view as a.jpeg file in a location and with a name of your choosing. The image saved is the image shown (that is, the portion of screen you zoomed to in the current Topology). Print allows printing of the Topology view (that is, the portion of screen you zoomed to in the current Topology). You can size the printout by choosing how many pages wide and how many pages tall it will be. Exit Softek SANView (TM) Client closes the Softek SANView Client. (The Softek SANView Server continues to run.) View Menu The View menu has the options described below. View Menu Find Device allows you to search for a device (SAN component) by the agent address (usually an IP Address) or model number (such as Brocade 2800 ). Show Topology overview displays a small navigation window showing the entire SAN. This overview window is a useful way to navigate to a particular area of the SAN. Show All Device Ports and Hide All Device Ports allow you to show or hide the Ports for all managed devices. You can also show or hide Ports for a specified device. Right-click the desired device icon and choose Show Device Ports or Hide Device Ports. 104 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

120 Show All Device Ports Option Has Been Selected Chapter 8 View Menu softek.fujitsu.com SAN events displays the latest 1000 SAN events (since the Softek SANView Server started) in a separate window. These events can be sorted by the desired column. For example, you can sort the messages by time to find out if many issues occur around a particular time of day. You can also print or save the displayed messages to a file. Condition log displays condition report entries based on information from the analysis modules and thresholding sessions. Condition report entries are created and managed by the analysis modules and thresholding sessions. Each entry has an associated condition report. The conditions can be sorted by the desired column. You can also print or save the displayed conditions to a file. To view a condition report, click the desired report entry. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 105

121 SOFTEK Options Menu The Options menu has the options described below. Options Menu Chapter 8 Options Menu NOTE These options are also available in the Log tab of the Softek SANView SAN Administration window. These settings are persistent across Server sessions (regardless of where they are configured). Log SAN events to file on Softek SANView Server computer continuously logs the SAN event messages (shown in the SAN Events frame) to a file in an appending fashion. The SAN event log file (named sanevents.txt) is saved to: - Windows: C:\SANView_V4.1\FileSystemRoot\logs\ - Solaris: /opt/sanview_v4.1/filesystemroot/logs/ NOTE Files are located on the Softek SANView Server system. The listed locations assume that the default installation directory for Softek SANView was accepted and that Softek SANView s Root Directory parameter is unchanged. (By default, Softek SANView s Root Directory is named FileSystemRoot and is placed inside the accepted installation directory.) When the file reaches its maximum size, its contents are moved to sanevents.txt.old to make room for continued logging of messages. (The default maximum file size is 5 MB, or approximately 35,000 SAN Event entries.) The maximum log file size is configured in the Log Tab of the SAN Administration window. Log Conditions to file on Softek SANView Server computer continuously logs the condition report entries for selected devices to a file in an appending fashion. The Condition log file (named conditions.txt) is saved to: - Windows: C:\SANView_V4.1\FileSystemRoot\logs\ - Solaris: /opt/sanview_v4.1/filesystemroot/logs/ NOTE Files are located on the Softek SANView Server system. The listed locations assume that the default installation directory for Softek SANView was accepted and that Softek SANView s Root Directory parameter is unchanged. (By default, Softek SANView s Root Directory is named FileSystemRoot and is placed inside the accepted installation directory.) 106 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

122 When the file reaches its maximum size, its contents are moved to conditions.txt.old to make room for continued logging of messages. (The default maximum file size is 5 MB, or approximately 35,000 Condition entries.) NOTE Log Device events to file on Softek SANView Server computer continuously logs the device event messages for all managed devices (shown in the Device Events window, available from the View menu) to a file in an appending fashion. Each agent-specific device log file is named DeviceIP.txt (where IP is the device agent s IP Address) and is saved to the appropriate vendor directory in: - Windows: C:\SANView_V4.1\FileSystemRoot\logs\ - Solaris: /opt/sanview_v4.1/filesystemroot/logs/ NOTE This option is also available in the Log tab of the Softek SANView Administration window. This setting is persistent across Server sessions (regardless of where it s configured). Files are located on the Softek SANView Server system. The listed locations assume that the default installation directory for Softek SANView was accepted and that Softek SANView s Root Directory parameter is unchanged. (By default, Softek SANView s Root Directory is named FileSystemRoot and is placed inside the accepted installation directory.) softek.fujitsu.com Chapter 8 Options Menu When the file reaches its maximum size, its contents are moved to DeviceIP.log.old to make room for continued logging of messages. (The default maximum file size is 5 MB, or approximately 20,000 Device Event entries.) Log SAN events to Windows Event Viewer on Softek SANView Server computer continuously logs the SAN event messages (shown in the SAN Events frame) to the Window s Event Viewer. You can use the Windows Event Viewer to view the SAN events messages. Log conditions to Windows Event Viewer on Softek SANView Server computer continuously logs the condition report entries for selected devices to the Window s Event Viewer. You can use the Windows Event Viewer to see the SAN events messages. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 107

123 SOFTEK Tools Menu The Tools menu has the options described below. Tools Menu Chapter 8 Tools Menu Set Poll interval Allows you to configure the number of seconds or minutes between agent polling for health and other changes. Each agent is polled once during a poll interval, but total SAN polling activity is spread throughout the interval. The valid range is 5 seconds to one hour (either seconds or 1-60 minutes). NOTE Health status becomes red ( Failure ) for an agent that does not respond within a determined amount of time. The amount of time Softek SANView waits before displaying a message and changing the health status is dependent upon the selected poll interval. A 5-minute poll interval translates into approximately 12 minutes of no-response time (based on two poll intervals). Softek SANView continues to poll the agent and displays the agent s health when communication is reestablished. To ensure a speedy discovery and a smooth operation overall: Set the poll interval according to the number of devices being managed. We recommend that the poll interval be set to 5 minutes for up to 40 devices, then add 1minute to the poll interval for each additional set of 10 devices you wish to monitor and manage. You can set the poll interval in either the Softek SANView Client s Tools menu (Set Poll Interval option) or the Agent tab of the SAN Administration window. Both methods are retained across Server sessions. 108 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

124 Redraw Reloads the Client s Tree and Topology frames to synchronize their displays with the management data maintained on the Softek SANView Server. To reload device windows and other secondary windows, close and reopen them. NOTE The Softek SANView Client generally synchronizes its Tree and Topology frames without user intervention. The Tools> Redraw option can be used to verify that the Softek SANView Client is updated. softek.fujitsu.com Discover all Agents in Subnet NOTE On a busy Ethernet network, discovery can take up to five minutes. You can configure Softek SANView to automatically discover agents on the subnet every time the Softek SANView Server starts. All discovered agents are displayed immediately upon launch of the Softek SANView Client. Broadcasts queries to your subnet for standards-compliant SAN agents and devices. While discovery is occurring (as indicated by the Agent Discovery Progress window), you are free to perform other tasks through the Softek SANView Client. A message appears when discovery is complete. Discover Agent Displays the Discover Agent dialog box, which allows you to target the discovery process to a particular agent and its device(s). While discovery is occurring (as indicated by the Agent Contact Status Monitor area), you are free to perform other tasks through the Softek SANView Client. When contact with the specified agent is completed, the associated entry in the Agent Contact Status Monitor area is removed. If contact cannot be made, the entry remains and the information shown in the Contact status field changes. Chapter 8 Tools Menu To re-attempt contact: Double-click the desired entry (so that the address reappears in the IP Address or DNS name textbox), then click Add Agent and Discover Devices. NOTE Softek SANView retains the list of agents added through the Tools menu for the current Server session only, discarding the settings when the Server stops. If you want Softek SANView to remember your customized list of agents across Server sessions, enter them into the Discovery tab of the Softek SANView Server Configuration dialog box. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 109

125 SOFTEK Chapter 8 Tools Menu Discover Subnets Enables you to automatically discover agents in subnets other than the local subnet across the entire SAN. NOTE Softek SANView retains the list of agents added through the Tools menu for the current Server session only, discarding the settings when the Server stops. If you want Softek SANView to remember your customized list of agents across Server sessions, enter them into the Discovery tab of the Softek SANView Server Configuration dialog box or ensure the Persistence feature is enabled under the Discovery tab in the SAN Administration window. Analysis Module Configuration Each Analysis Module detects if a specific problem exists for the specified device on which it is focused. This view enables users to configure which Analysis Modules are active for all the active devices. Users may also customize the Analysis Module configuration on a perdevice basis. Customized settings include the Analysis Module poll interval, sending , launching a command, and other optional, Analysis Module-specific attributes for tailoring the on-going analysis. Once configured, the analysis modules gather data on the specified devices and warn users when issues arise by adding conditions to the Condition Log. Configure Thresholding Enables users to create custom thresholding parameters for a selected device. When a thresholding parameter is exceeded, an optional notification is sent out and/or a preconfigured command is launched. Performance Data Management Enables you to select devices and ports for which you want to collect and archive performance data to the Softek SANView database. Graph Historical/Real-time Data The Historical and Real-time Graphing View displays historical (from the database) and live performance data in a graphical layout. The information displayed in the graph is based on the selected device, statistic, port, and time frame. Schedule tasks NOTE To ensure that scheduled zoning and other tasks are executed, base the Scheduler interval on the task with the lowest time measurement. For example, if one task needs to be executed every 60 seconds and the other task needs to be executed every 30 seconds, set the Scheduler interval for 30 seconds. The Scheduler interval is set in the Softek SANView SAN Administration window. Allows you to schedule Port-based zoning configurations or other supported tasks on devices in the selected module. Change Password Displays the Change Password dialog box, which allows you to specify the password for each level of access: Monitor or Manage. The default passwords are listed below. 110 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

126 Monitor: monitor Manage: manage These passwords are case-sensitive; that is, you must type them in all lower-case as shown. To maintain a high level of security, change the default passwords the first time you log on to the Softek SANView Client. Note: You must be logged on at the Manage access level to set passwords. Manage access grants you full permissions to use Softek SANView Client. Monitor access restricts what you can do in the Softek SANView Client. You can view the SAN and its configuration, but you cannot make any changes to the SAN configuration. Menu options available for the "Monitor" access level include: - File> Save Topology Snapshot - File> Exit SANView Client - View> Find Device - View> Show Topology Overview - View> Show All Device Ports - View> SAN Events - View> Condition Log - Tools> Set Poll Interval - Tools> Redraw - Tools> Discover all Agents in subnet - Tools> Discover Agent - Tools> Discover Subnets - Help> Contents - Help> About SANView Manage Licenses Allows you to enable purchased features on devices in the selected module. softek.fujitsu.com Chapter 8 Help Menu Help Menu The Help menu contains two options: Contents displays the online help and About Softek SANView displays version and system information, including current Port-based license and version numbers of installed modules. Help Menu 33 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 111

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128 9 Server Files Device Configuration & Firmware Files 115 Log Files 115 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 113

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130 The Server saves device configuration, device firmware, and log files onto the Softek SANView Server system. All files are saved in the root directory at the default location of: install_dir\filesystemroot\ (where install_dir is the directory in which Softek SANView was installed). Device Configuration & Firmware Files All device configuration files and firmware image files are accessed from the appropriate vendor directory in: Windows: C:\SANView_V4.1\FileSystemRoot\deviceconf\ Solaris: /opt/sanview_v4.1/filesystemroot/deviceconf/ NOTE Log Files Availability of configuration and/or firmware files for a particular device depends on the Softek SANView Module used to manage that device. For more information, see Chapter 10: Modules. Softek SANView uses log files to track different types of events or messages. Each log file is described in the table below (files are listed in alphabetical order). Log Files in Softek SANView Log File ClientLog.txt DebugLog.txt Files are located on the Softek SANView Server system. The listed locations assume that the default installation directory for Softek SANView was accepted and that Softek SANView s Root Directory parameter is unchanged. (By default, Softek SANView s Root Directory is named FileSystemRoot and is placed inside the accepted installation directory.) DeviceIP.log (where IP is the device s IP Address) errorlog.txt SVServer.err in the install_dir/bin directory) SVServer.out in the install_dir/bin directory) SVServerLog.txt Types of Events/Messages that are Logged Messages from the Softek SANView Client and errors that Softek SANView Client encountered. (Used for troubleshooting.) Event log entries that are maintained by the device's agent. (The Log Device Events option must be enabled (checked) for device events to be logged.) Devices errors, uncaught exceptions and other errors that Softek SANView encountered. Informational and error messages from the Softek SANView Server, including reasons for the Server not staying up (such as expiration of a trial license while the Server was running). Informational and error messages from the Softek SANView Server, including reasons for the Server not to start (such as an expired license). Activities of the Softek SANView Server (not currently supported). softek.fujitsu.com Chapter 9 Device Configuration & Firmware Files LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 115

131 Log Files in Softek SANView SOFTEK Log File sanevents.txt conditions.txt Types of Events/Messages that are Logged Softek SANView SAN events. (The Log SAN Events... option must be enabled (checked) for SAN events to be logged.) Softek SANView condition report entries. (The Log Conditions... option must be enabled (checked) for SAN events to be logged.) Chapter 9 Log Files Unless otherwise noted, the event log files are saved to: Windows: C:\SANView_V4.1\FileSystemRoot\logs\ Solaris: /opt/sanview_v4.1/filesystemroot/logs/ NOTE Files are located on the Softek SANView Server system. The listed locations assume that the default installation directory for Softek SANView was accepted and that Softek SANView s Root Directory parameter is unchanged. (By default, Softek SANView s Root Directory is named FileSystemRoot and is placed inside the accepted installation directory.) LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

132 10 Modules Quick Reference 119 Detailed Information 121 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 117

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134 A Softek SANView Module is a software subset that allows Softek SANView to discover, monitor, and manage specific SAN devices. Options include specialized discovery, data collection and interpretation, graphical user interfaces, and launch with context of alternate management tools (such as Telnet or Web-based tools). Quick Reference NOTE A particular vendor s collection of devices may contain models that are managed through a standards-based module such as FC MIB (instead of a vendor-specific module). In the table below, you can find out which features are supported for each module. Feature descriptions follow the table. Brocade v3.0 Module and Version GR Family Module v1.0 Chaparral v2.0 Crossroads v2.0 Host Agent v GR840 GR820 GR740 GR730 GR720 GR710 Devices Basic Health & ID SAN Events Link Info Telnet Available Web Available Device Window Encl. Status Mon. Auto. Install X X X X X X X X ISL and links are displayed. Other Features & Notes X X X X X X The GR Family Module supports Fujitsu Eternus GR series devices. FS1310 X X X X X 4200 X X X X X Other models are supported through the FC MIB Module. FC HBA APIcompliant HBAs, SDS Virtualization Agent, PFCA HBAs X X The installation of this agent automatically detects the system configuration, and installs the appropriate proxy. softek.fujitsu.com Chapter 10 Quick Reference * See asterisked ( * ) note in last column. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 119

135 SOFTEK Chapter 10 Quick Reference FibreChann el MIB v2.0 Gadzoox v1.2 McData v1.1 Module and Version SCSI Target v1.1 FibreChann el MIBcompliant devices Gibraltar- GS ED-6064 ED-5000 ES-3032 ES-3016 SCSI storage devices Vixel v Devices Basic Health & ID SAN Events Link Info Telnet Available Web Available Device Window Encl. Status Mon. Auto. Install X X * * * X * Link display requires FC MIB 2.2 or 3.0. Telnet or Web availability varies by model and firmware. X X X X X X X X * X EFCM launch from Topology frame (for ES- 3016, ES-3032, and ED- 6064). * Web availability refers to the EFCM application. X X X X Other Features & Notes X X X X * X X X * Web availability varies by model and firmware. * See asterisked ( * ) note in last column. Descriptions of each feature follow. Basic Health & ID Device health is monitored in the Tree frame and Topology frame, as is Port health, if Port information is available in this module. Agent health is monitored in the Tree frame. The variables that are used to determine health vary from module to module. For more information, see Detailed Information on page 121. Unique identification for each device and agent is displayed through tool tips in the Topology and Tree frames. For information on health color-coding and tool tips, see Understanding Health on page 37. SAN Events The SAN Events frame records addition/deletion of device agents or devices plus other health or status changes for devices and Ports. For event message severities and colorcoding, see Log Files on page LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

136 Link Info This device s agent provides information about nearest-neighbor connected devices (whether managed or not). Telnet Available An alternate Telnet-based tool for management can be launched from the Topology frame by right-clicking the desired device icon. Web Available An alternate web-based tool for management can be launched from the Topology frame by right-clicking the desired device icon. Device Window A device window can be opened from the Topology frame. Device health is monitored in this window, as is Port health, if Port information is available in this module. For details, see Detailed Information on page 121. Encl. Status Mon. Information on the status of a device s enclosure (fans, power supplies, etc.) is monitored and factored into health. Auto. Install This module is automatically installed with Softek SANView. To find out whether Port information and/or device events are available for a particular module, see the related module in Detailed Information on page 121. softek.fujitsu.com Chapter 10 Detailed Information Detailed Information Required firmware versions and details about supported features are below, sorted by module name. NOTE The Fibre Channel HBA, PFCA HBA, and SDS Virtualization Agent modules are documented in another chapter. Please refer to Host Agent on page 131. Brocade Module v3.0 Information on the Brocade devices is gathered via the Brocade API. Firmware version required: 2.2 or newer. Brocade s WebTools management tool must be available, with the switch s SNMP agent enabled. For ISLs (Inter-Switch Links) to display, switches must be running version 2.2 or newer firmware. The Brocade switch s overall health is calculated through its switch sensors (fans, temperature, power supply) status, Port health, and switch operation status. Port health depends on the Brocade Port Status. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 121

137 SOFTEK Chapter 10 Detailed Information Events logged for Brocade switches (in addition to the standard addition/removal of agents/devices and loss/gain of agent contact) include the following types: From a Brocade switch: - Health: <old state> -> < new state> - Operation Status changed: <old state> -> <new state> - Enclosure Sensor <sensor type>[<sensor index>] Status is: <status> - Enclosure Sensor <sensor type>[<sensor index>] Status changed: <old status> -> <new status> From a Brocade Port: - Port Module changed: < old Module> -> < new Module> - Port Type changed: < old Type> -> < new Type> - Port State changed: <old state> -> <new state> The Brocade Switch window displays the following information: - Device Make and Model - Serial Number (World-Wide Name is used for Brocade device serial numbers) - World-Wide Name (WWN) - Module type and health status for each Port (Note: Ports are numbered using Brocade s numbering convention (that is, the first Port is numbered 0 ).) - Health status for device and enclosure (displayed in lower-left icon) - Standard File and Help menus - Tools menu with Launch Web Manager option to manage the switch via the web and Poll Now option to immediately poll the switch s agent for status Port windows show Port type, state, health, and Port module information. The GBIC icons supported for the Brocade Module are described below. GBIC Icon GBIC Type Intra Copper Inter Copper FC LW Laser (Longwave) Serial FC LW Laser (Longwave) FC SW Laser (Shortwave) Serial FC SW Laser (Shortwave) GBIC Unknown No Module 122 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

138 GR Family Module v1.0 For links to display, devices must be compliant with Version 2.2 or 3.0 of the FibreChannel MIB. Agent health status is based on Softek SANView s ability to communicate with the agent using SNMP, HTTP, and NIM-PCC. Device health status is based on the unitstatus and icpstatus of Private MIB; vendor and firmware determine the variables that drive the value of this OID. Port health is based on the connunitportstatus OID and is used as long as the device complies with Version 2.2 or higher of the FibreChannel MIB. The GR Module Device window displays the following information: - Box ID: Device ID of the GR Device - Serial Name: GR series Name (GR710, GR740, etc.) - Model Name: GR model Name (GR72A01, GR73B02, etc.) - Serial Number: Serial Number of the GR Device - SysName: SNMP MIB-II sysname - Enterprise Code: SNMP MIB-II sysobjectid - Location: SNMP MIB-II syslocation - Firmware version - Management Software: Managed GUI Tool URL of the GR Device - Account: User ID Name of the managed GUI Tool - Password: User Password of the managed GUI Tool softek.fujitsu.com Chapter 10 Detailed Information GR740 Device Tool Tip The GR Module Port window displays the following information: - Port ID: Index Number of CA in the GR Device - Exchange Unit Number: The exchangeable unit number of CA in the GR Device - Logical ID: Logical ID of CA in the GR Device - WWNN: World-Wide Node Name - WWPN: World-Wide Port Name - Port Type: NL Port or N Port LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 123

139 GR740 Port Tool Tip SOFTEK Chapter 10 Detailed Information SNMP Trap Analysis: The GR Family Module analyzes a trap sent from the GR Device and then registers the Event. The Events are registered for problems only. Launch function of the the GR Family Module: the browser that displays the login window of the Managed GUI Tool is started. The Managed GUI Tool differs in the domestic model and overseas model. The domestic model Managed GUI Tool is called GR Manager (GRmgr), and the overseas model is called GR Service Console (GRSC). These tools are not used simultaneously. GRmgr is constructed with a CGI part and a monitoring part of the GR Device. The launched login window displayed in the browser is located in the CGI part in the GR Device. The URL of login window differs in GR710/GR720/GR730 and GR740/GR820/GR840. GRSC can manage plural GR devices which are connected on LAN with GRSC host. These GR devices are distinguished by a Virtual Name given to each device, and managed by GRSC. The virtual names in the URL differ. Chaparral Module v2.0 Firmware version required: R413 or M120. Agent health status is based on Softek SANView s ability to communicate with the agent using SNMP. Device health status is based on the connunitstatus OID in the device s SNMP MIB. Port health is based on the connunitportstatus OID. Because Port information is not available, Port state changes are not logged. Crossroads Module v2.0 Firmware version required for the 4200: a. Other models are supported through the FC MIB Module. Because Port information is not available, Port state changes are not logged. 124 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

140 Fibre Channel MIB Module v2.0 FibreChannel MIB version required: 1.5, 2.2, or 3.0. (Compliance is detected through the Fibre Alliance MIB revision number.) For links to display, devices must be compliant with Version 2.2 or 3.0 of the FibreChannel MIB. Agent health status is based on Softek SANView s ability to communicate with the agent using SNMP. Device health status is based on the connunitstatus OID in the device s SNMP MIB; vendor and firmware determine the variables that drive the value of this OID. Port health is based on the connunitportstatus OID and is used as long as the device complies with Version 2.2 or higher of the FibreChannel MIB. Gadzoox Module v1.2 Firmware version required for Gibraltar-GS: 4.0. Agent health status is based on Softek SANView s ability to communicate with the agent using SNMP. Device health status is based on the connunitstatus OID in the device s SNMP MIB. Because Port information is not available, Port state changes are not logged. The Gadzoox Hub window displays the following information: - Device Make and Model - Serial Number - World-Wide Name (WWN) - Number of Ports - Health - Device up time - Standard File and Help menus - Tools menu with Poll Now option to immediately poll the agent for status softek.fujitsu.com Chapter 10 Detailed Information McData Module v1.1 Firmware version required: - ES-3016: ES-3032: ED-5000: ED-6064: Agent health status is based on Softek SANView s ability to communicate with the agent (EFC Manager application) using SNMP. Agent health is based on an aggregate device health, which is based on aggregate Port health. Port health is based on the connunitstatus OID in the device s SNMP MIB. Events logged for McData devices (in addition to the standard addition/removal of agents/ devices and loss/gain of agent contact) include Management Server and Health messages. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 125

141 The EFCM (EFC Manager) serves as the agent for McData devices and the EFCM Client must be installed to manage McData devices. Instructions below. SOFTEK Chapter 10 Detailed Information Prerequisites for EFCM launch from Softek SANView: EFC Manager (not EFCM Lite) must be installed on a separate system. Refer to McData s documentation. EFCM agent must be managed by Softek SANView. To launch EFCM launch and install the client for the first-time: 1. In the Topology frame of the Softek SANView Client, right-click the desired McData device icon, choose Launch Alternate Tool from the drop-down menu, and select McData EFCM Client. The following message appears in a browser window: Have you already installed the EFC Manager application?! CAUTION: On an Internet Explorer browser, clicking Yes when the client is not yet installed causes the launching procedure to bypass client installation and unsuccessfully attempt to open an EFCM file. If this situation occurs, cancel the launching procedure, clear the browser cache & history, remove all cookies from the Temporary Internet Files directory, and retry. 2. In the browser window, click No. A security warning appears. 3. Click OK for the security warning, review the resulting display of instructions (for your platform), click the related installation button, and follow the reviewed instructions. (You may close the browser window after installation is complete.) The EFC Manager application (remote client) is now installed, but the external viewer may still need to be configured (as indicated by the appearance of the Unknown File Type dialog box). 4. Repeat Step 1: In the Topology frame of the Softek SANView Client, right-click the desired McData device icon, choose Launch Alternate Tool from the drop-down menu, and select the Web Manager tool. The following message appears in a browser window: Have you already installed the EFC Manager application? 5. In the browser window, click Yes. 6. If the Unknown File Type dialog box appears (Netscape on Windows), follow these instructions: a. Click Pick App. b. In the resulting Configure External Viewer dialog box, click Browse. c. In the resulting Select an appropriate viewer dialog box, enter the path for the EFC_Manager.exe file and click OK. 126 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

142 d. In the Configure External Viewer dialog box, click OK. The browser s standard alert message (which asks you to choose between saving or opening the file) appears. 7. In the browser s standard alert message, click Open (instead of Save). The EFC Manager Login prompt appears. 8. Log in (default user name and password: Administrator and password). EFC Manager is launched. To launch EFCM (after client is installed and the external viewer is configured): 1. In the Topology frame of the Softek SANView Client, right-click the desired McData device icon, choose Launch Alternate Tool from the drop-down menu, and select McData EFCM Client. 2. If the Have you already installed...? message appears, click Yes. The browser s standard alert message (which asks you to choose between saving or opening the file) appears. 3. Click Open. The EFC Manager Login prompt appears. 4. Log in (default user name and password: Administrator and password). EFC Manager is launched. softek.fujitsu.com Chapter 10 Detailed Information SCSI Target Module v1.1 The SCSI Target Module uses multiple agents to retrieve information on a single storage device. This additional information includes the LUN (Logical Unit Number), vendor name, model name, Port health status, and Port information. With the SCSI Target Module, you can have multiple agents communicating information about a single device. For example, you can view information for a storage device or tape library provided by multiple HBAs. This feature is especially useful if the switch is running in Stealth mode because you can view information for the storage devices behind the routers. The level of manageability depends on the agent(s). If the agents cannot communicate with device, the device will turn red. The SCSI Target Module is limited in what it can see when Fabric is running and zoning is enabled. The health of a device is determined by whether or not it can communicate with its hosts. The HBA sends a request ( ping ) the storage device for a response. You may have multiple hosts making requests to a device to get a collective status. If there is a loss of connection to the host, you can route to a failover source. If all hosts fail, the device will show a loss of connection. Storage devices are defined by a World-Wide Name (WWN). The SCSI Target Module retrieves the Port name (WWPN) and node name (WWNN). You can then view one device with multiple Ports instead of multiple devices. Devices managed by the SCSI Target Module show up in the Tree frame under a special agent (FCP/SCSI Targets). LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 127

143 To view the special agents: You must discover the agents in the subnet (Tools > Discover Agents in Subnet). Device View To display the device view: Double-click the device icon. Storage Device View The device view displays the device name and model, the WWN, and all Ports represented by agents. Double-click a Port to view further information about the Port, such as the type of configuration, link speed, connection status, and LUN (Logical Unit Number) information. Port View To display the Port view: Double-click the Port icon. Storage Device Port view

144 The Port view displays information for the selected Port. Storage Device Port View Feature Node WWN Port WWN Port Type Configuration Port Link Speed Port Connect FCP-LUNs Including Zones Vixel Module v1.4 Description Firmware version required: - Vixel 2100: v1.x - Vixel 7100/7200: v3.3 or v3.5 - Vixel 8100: v1.x - Vixel 9100/9200/9300: v5.0 or v6.0 Displays the World-Wide Node Name. Displays the World-Wide Port Name. Displays the Fibre Channel Address and Port Type for the selected Port. Identifies if this feature is supported and detected. Displays the current Port state and inquiry status. Displays the available Logical Unit Numbers (LUNs) for the Port. LUN information includes vendor name, product number, revision number, vendor information, type, block size, and capacity. Displays the Port zoning information. If the Port is not zoned, a message is displayed stating that no zoning is present. Otherwise, all zones are displayed. softek.fujitsu.com Chapter 10 Detailed Information 33 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 129

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146 11 Host Agent Overview 133 Features & Supported Devices for the Host Agent s Fibre Channel HBA 133 Running the Host Agent (FC HBA Proxy, PFCA Proxy, or SDS Proxy) 134 Discovering HBAs 135 Understanding HBA Displays in Softek SANView 135 Fujitsu PFCA HBA Module 141 SDS Virtualization Agent 143 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 131

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148 Overview The Host Agent Module is one of several Softek SANView Modules. A Softek SANView Module is a software subset that allows Softek SANView to discover, monitor, and manage specific SAN devices. Options include specialized discovery, data collection and interpretation, graphical user interfaces, and launch with context of alternate management tools (such as Telnet or Web-based tools). The Host Agent is composed of the following components: The Fibre Channel HBA, which enables the management of all HBAs that comply with the industry s standard HBA API Library (Host Bus Adapter Application Program Interface Library). The industry standard is the Fibre Channel HBA API Library, which was submitted by the Storage Networking Industry Association (SNIA). The PFCA module, which enables the discovery and management of the Fujitsu PFCA HBA. The SDS, which enables the discovery and management of the SDS Virtualization Agent. Features & Supported Devices for the Host Agent s Fibre Channel HBA This module supports all HBAs that are compliant with SNIA s Fibre Channel HBA API Library. The features specific to the FC HBA Module follow. Support of multiple HBAs on one HBA Proxy Server. Health monitoring and identification of compliant HBAs, shown in Tree frame (left frame), Topology frame (right frame), and HBA window. Health for the HBAs is monitored in the Tree frame. HBA-specific device information available through back-of-box, Port details, and Port statistics views. Recorded events in SAN Events frame (lower frame) for addition/deletion of device agents/devices and other health or status changes of the monitored HBAs. softek.fujitsu.com Chapter 11 Overview LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 133

149 System Overview (FC-compliant HBA and Softek SANView) SOFTEK Chapter 11 Running the Host Agent (FC HBA Proxy, PFCA Proxy, or SDS Proxy) Running the Host Agent (FC HBA Proxy, PFCA Proxy, or SDS Proxy) The HBA Proxy Server enables communication between the FC-compliant HBA(s) on its system and the Softek SANView Server system. The proxy listens on the UDP Port for Softek SANView Server s discovery requests and on the TCP Port for data requests. The HBA Proxy Server runs differently depending on the operating system. On Windows the proxy runs as the SANView HBA Proxy Service, which starts automatically when the host starts. Make sure you log in under the same account that was used to install the proxy. Installing and running under the Administrator account is recommended. On Solaris, the proxy runs as a daemon. Make sure you log in under the same account that was used to install the proxy. Installing and running under root is recommended. To find out whether the Host Agent is running: Windows: Choose Start> Programs> SANView_V4.1> Local_SVHostAgent> status. Solaris: /usr/local/bin/sanview_v4.1/status To stop the Host Agent: Windows: Choose Start> Programs> SANView_V4.1> Local_SVHostAgent> stop. Solaris: /usr/local/bin/sanview_v4.1/stop 134 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

150 To start the Host Agent: Windows: Choose Start> Programs> SANView_V4.1> Local_SVHostAgent> start. Solaris: /usr/local/bin/sanview_v4.1/start To view logged events: Windows (HBA Proxy Service): Open the application log in the Event Viewer from the Administrative Tools, then look for messages from SANViewHBAProxyServices. (Administrative Tools is accessed through Start> Programs on Windows NT and from the Control Panel on Windows 2000.) Solaris (HBA Proxy daemon): Open the /var/adm/messages file. Discovering HBAs You can configure discovery options during a Softek SANView Client session or before the Softek SANView Server starts. Discovery during a Client session is configured through the Tools menu; discovery before the Server starts is configured through the Softek SANView SAN Administration window. Both options allow you to discover all agents on the subnet of the Softek SANView Server system and/or to specify agents for discovery by DNS name or IP Address (the agent may be on a router-connected subnet). NOTE To view the Softek SANView SAN Administration window: Windows: Choose Start>Programs>SANView_V4.1>Local_SVServer>config. Solaris: /usr/local/bin/sanview_v4.1/config softek.fujitsu.com Chapter 11 Discovering HBAs These options differ only in persistence; discovery settings configured in the Softek SANView Client s Tools menu are discarded when the Softek SANView Server restarts, but settings configured in the SAN Administration window are retained across Server sessions. If you want a list of several agent addresses for discovery to be available after the Server restarts, enter the list through the SAN Administration window. Another discovery option available only through the Softek SANView Client is the automatic discovery of agents in subnets other than the local subnet. You can initiate the Discover Subnet command through the Tools menu. Understanding HBA Displays in Softek SANView The Softek SANView Client shows HBA health status, unique identification, HBA-specific device information, and recorded events for devices in its Tree, Topology, and SAN Events frames. Device health status is updated according to the frequency (poll interval) set through Softek SANView. To change the poll interval: Choose Tools> Set Poll Interval in Softek SANView s main window. LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 135

151 Finding Health Status Health status for all managed devices (including those for this module) and their Ports is shown in the Tree and Topology frames; health status for agents is shown in the Tree frame. Health states for the SAN and for each device, agent, and Port are color-coded in Softek SANView as follows. Health State Color-Coding Color of Icon Green Yellow Red Light Gray Dark Gray Health State Functional Attention Failure Unknown Unused Device and Port health status is reflected in the health of the entire SAN, which is shown in the SAN title in the Tree frame. If the SAN title indicates a non-functional state (yellow or red), look through the Tree and Topology frames for an agent or device in a non-functional state. A possible cause of this health state is communications failure on the link or loop segment supported by a device Port. For the FC HBA Proxy, agent health status is based on Softek SANView s ability to communicate with the HBA Proxy Server using TCP and the status return from SNIA s Fibre Channel HBA API Library calls. Device health status is based on the aggregate of HBA Port health. Port health (Port State) is returned from SNIA s Fibre Channel HBA API Library calls. Locating World-Wide Names and Other Information An HBA s World-Wide Name and other unique device, agent, or Port identification are displayed through tool tips. Tool tips for an HBA, in the Tree and Topology frames

152 Viewing HBA Information You can view HBA-specific device information through back-of-box, Port details, and Port statistics views. Back-of-box View The Back-of-box View displays HBA information such as name, serial number, firmware version, number of Ports, power status, HBA status, and additional information. To view an HBA device window: Go to the Topology frame, right-click the desired host icon, and choose View Device. To launch a detailed Port view from the HBA device window: Double-click the Port icon. Back-of-Box display for a Fibre Channel HBA Back-of-Box display for a PFCA HBA softek.fujitsu.com Chapter 11 Understanding HBA Displays in Softek SANView LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 137

153 Back-of-Box display for an SDS HBA (Virtualization) Chapter 11 Understanding HBA Displays in Softek SANView SOFTEK Port Details View The Port Details View displays information for the HBA Port including the Port state, Port WWN, Port type and speed, and additional information. The Port Details View also shows information for the Port of the target storage device connected to the HBA (called a discovered Port ) for FC HBAs. To launch the Port Details View: Double-click the Port icon on the HBA device window. FC HBA Port Details View The discovered Port information includes Port WWN, Port node WWN, Port symbolic name, Port OS device name, Port type, Port state, Port speed, and Port supported speed. 138 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

154 PFCA HBA Port Details View Chapter 11 Understanding HBA Displays in Softek SANView softek.fujitsu.com SDS HBA Port Details View LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 139

155 SOFTEK Port Statistics View The Port Statistics View displays Port statistics information for each configured Port. HBA Port Statistics View Chapter 11 Understanding HBA Displays in Softek SANView NOTE To view Port statistics: Click View> Port Statistics on HBA device window. The PFCA and SDS proxies do not show Port Statistics. To save the Port statistics information to a file: Click File> Save HBA Port Statistics Table to file. This file will be saved to FileSystemRoot/deviceconf/HostAgent. Understanding Recorded Events Softek SANView monitors device agents for changes in health or configuration, then records an event message when a change occurs. The last 20 events are displayed in the Client s SAN Events frame (lower frame); the last 500 events are shown through View> SAN events. When the Log SAN events to file option is enabled, these events are also recorded as text files on the Softek SANView Server system. If you select Log SAN events to Windows Event Viewer, you can view events in the Windows Event Viewer on the Softek SANView Server system. When you choose View> SAN events, an isolated SAN Events frame appears. This isolated frame displays the latest 500 events that have occurred since the Softek SANView Server started. You can sort events by the desired column. You can save or print the displayed events, or upload more events as desired. 140 LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION

156 SAN Events frame (isolated) showing events recorded for an HBA softek.fujitsu.com The severity of each event message in the SAN Events frame is color-coded as follows. Event Message Severities Color of SAN Event Text Green Blue Yellow Red Black Severity Info Config Warn Fail Unknown For more information on SAN Events, please refer to Understanding SAN Events on page 64. Chapter 11 Fujitsu PFCA HBA Module Fujitsu PFCA HBA Module The PFCA Module (PCI Fibre Channel HBA Module) is one of several Softek SANView Modules. A Softek SANView Module is a software subset that allows Softek SANView to discover, monitor, and manage specific SAN devices. Options include specialized discovery, data collection and interpretation, graphical user interfaces, and launch-with context-of alternate management tools (such as Telnet or Web-based tools). The PFCA Module is similar to FC HBA Module in functionality, which enables the management of all HBAs (Fujitsu PFCA HBA) that are not capable of supporting industry standard HBA API Library. Features & Supported Devices This module supports Fujitsu PFCA HBAs that are non-compliant with SNIA s Fibre Channel HBA API Library. For collecting the required information, the module uses general Solaris commands and PFCA HBA driver-related commands. These are: Prtconf Fc_info /etc/path_to_inst LICENSED MATERIAL - PROPERTY OF FUJITSU SOFTWARE TECHNOLOGY CORPORATION 141

157 PFCA Module Features Support of multiple HBAs on one HBA Proxy Server. Health monitoring and identification of compliant HBAs, shown in the Tree frame (left frame), Topology frame (right frame), and HBA window. Health for the HBAs is monitored in the Tree frame. HBA-specific device information is available through back-of-box, Port details views. Recorded events in SAN Events frame (lower frame) for addition/deletion of device agents/devices and other health or status changes of the monitored HBAs. List of properties captured by this module Due to lack of support for SNIA HBA API, this module performs very limited actions compared to the FC HBA Module. Model is hard coded to GP7B8fc1 NodeWWN (Determined from the prtconf command) PortWWN Number of Ports (Always equal to 1) Port Symbolic Name Port Type Ports State Port Device Name Port FC Id Port Max Frame Size Supported Platforms Fujitsu PFCA module is available only for Solaris 8 systems. Hardware Properties The following figure shows the front of the Fibre Channel card. The various parts, together with their features, are as follows: Optical module The optical module is connected to a Fibre Channel hub or Fabric or a disk array device with an optical fiber cable.