GUIDE FOR. FUJITSU M309xDC SCANNER DRIVER VERSION 1

Transcription

1 C150-E136-01EN GUIDE FOR FUJITSU M309xDC SCANNER DRIVER VERSION 1

2 MS-DOS, Microsoft, and Windows are registered trademarks of Microsoft Corporation. WindowsNT is a registered trademark of Microsoft Corporation. IBM PC/AT and DOS/V are registered trademark of International Business Machine Corporation. Adaptec is a registered trademark of Adaptec Inc. EZ-SCSI is a trademark of Adaptec Inc. Other product names are the trademarks or registered trademarks of the respective companies. First Edition July 1999 All Rights Reserved, Copyright FUJITSU LIMITED 1999

3 Introduction This Guide is applied for FUJITSU TWAIN32 (M309xDC) Driver Ver.1.0L40 or later. This software contains a TWAIN-compliant image scanner driver (called simply driver in this guide). This driver has for ASPI and for STI (Still Image Architecture). This guide provides a summary of the driver, as well as a description of the installation method and procedures for appropriate use. Please read this guide before starting to use the software. Read the file README.TXT on the CD-ROM for updated notes not included in this guide. In this guide, product names are abbreviated as follows: Microsoft Windows 95 operating system : Windows 95 Microsoft Windows 98 operating system : Windows 98 Microsoft WindowsNT Workstation operating system Version 4.0 and Microsoft WindowsNT Server operating system Version 4.0 : WindowsNT 4.0 When referring to Windows 95, Windows 98 and WindowsNT 4.0 collectively, they are simply called Windows. Unless otherwise specified, the explanation refers to Windows 95, WindowsNT 4.0 and Windows 98 collectively. i

4 Organization This manual explains how to install and use this driver, and how to use the utilities. TWAIN This section gives an overview of the TWAIN specification. Installation This section explains the procedure for installing the environments in which this driver may operate. Using the Driver This section explains how to use the driver. Using the Utilities for ASPI Use of the following Tools is explained: Using the Scanner Tool Using the Launch Using the Unique Function for STI Use of the following Function is explained: Using Scanner and Cameras Properties (only for STI) Troubleshooting This section explains the possible causes of error messages and operation errors and the corresponding recommended actions. ii

5 CONTENTS 1. Outline Characteristics of This Driver Operating Environment Explanatory Notes TWAIN TWAIN TWAIN Application Installation Preparation How to install for ASPI Starting Installation Uninstall How to install for STI Starting Installation Uninstall Using the Driver Selecting the Driver Screen Configuration Status Information Setting of Image Scanning Information Specifying Driver Operation Scan Area Tab Effect Tab Option Tab...26 iii

6 4.9 Layout Dialog Save/Load Dialog Scan Information Dialog Configuration Dialog Version Information Dialog Recommended Dialog for Quick Start Mode Using the Scanner Tool Scanner Tool Start-up Main Dialog System & Driver Information Dialog Scanner Information Dialog Using the Launch for ASPI Description Start-up Instructions Setting Dialog Unique Function for STI Scanner and Cameras Properties Properties Dialog Using the Launch for STI Trouble shooting Error Message Interface Communication Error (SCSI Driver detected) Communication Error (SCSI Adapter card detected) Communication Error (Scanner device detected) Device Error (Scanner device detected)...60 iv

7 9. Appendix Maintenance Service...69 v

8 1. Outline 1.1 Characteristics of This Driver This driver complies with TWAIN regulations V1.8 (the latest version as of June 1999), which are global standards for image scanners. The driver can be used in all TWAINcompliant applications. This driver also supports an image scanner that has the double-sided scan function. If the application supports continuous scan, a double-sided document can be scanned. 1.2 Operating Environment This driver can be used in the following systems: An IBM PC/AT compatible machine (recommended: Intel i486dx 33 MHz or higher) on which the following operating systems are installed <ASPI Version> - Microsoft WindowsNT Server Version Microsoft Windows 95 - Microsoft Windows 98 <STI Version> - Microsoft Windows 98 Adaptec SCSI adapter or Fujitsu FMV SCSI adapter * In some cases, the driver may not operate with the above systems. Please check in advance with your place of purchase. * Notes are provided on the accepted SCSI adapters in README.TXT, which is included in the installation media. Please read these notes before use. Adaptec EZ-SCSI Pro Version 4.0 Rev. F or later, or 32-bit version ASPI Manager V4.01 or later, which is included in, for example, the Adaptec SCSI installer for Windows95/WindowsNT. RAM of 16 megabytes or more Free hard disk space of 3 megabyte or more CD-ROM drive (required for installation) Mouse (recommended) 1

9 1.3 Explanatory Notes The descriptions in this manual are prepared based on the following rules: Menus and buttons The menus and buttons used in program description are enclosed in []. Example: [File] menu Keyboard [OK] button The keytop indications comply with the standard keyboard of the Fujitsu FMV series. Major differences between from Fujitsu FMV keyboard and other keyboards are shown below. FMV keytops Alt Ctrl Esc Enter Shift Back space Other possible keytops GRPH CTRL ESC Return, SHIFT Backspace, BS F1 PF1, f-1 Terms related to mouse operation Terms related to major mouse operations are explained below. Click: To press and release the mouse button Double click: To quickly press the mouse button twice Drag: Move the mouse while keeping the mouse button pushed Figures Figures and screen operations in this guide refer to Microsoft WindowsNT 4.0. They are also followed when using other operating systems. Note that the expressions may vary depending on the type of the connected scanner and the version of the installed products. 2

10 2. TWAIN 2.1 TWAIN TWAIN is the specification that defines the standard software protocol and application programming interface (API) for data exchange between a software application program and an image input device such as the image scanner. [TWAIN development background] In the past, development of a new scanner inevitably required the development of a compatible driver and sample (demonstration) program that are designed exclusively for the new scanner. As the scanner is upgraded, the driver may need to be up graded as well to maintain its compatibility with the upgraded scanner. Therefore, the user is most likely to restrict himself to one specific model of scanners to avoid the complication of learning new operation method and replacing the peripheral driver, etc., involved in scanner replacement. In view of the incompatibility among different scanners and peripheral equipment and the accompanying inconvenience, there was a demand for standardization of the related hardware and software, and TWAIN was established as a result. The user may now choose among all the input devices and software (driver or application programs) conforming the TWAIN standard, and configure a most suitable system for himself, without being restricted to the products of a certain series or a certain manufacturer. 2.2 TWAIN Application The TWAIN mainly applies to the following three software components: 1 Application software 2 Source manager 3 Source The components are related to each another as shown below. Figure TWAIN Application 3

11 3. Installation 3.1 Preparation 1. Check that the operating system is installed correctly. 2. Check that the SCSI adapter is connected to the computer. 3. Check whether SCSI driver is installed. 4. At WindowsNT, check that the Windows version (32-bit version) ASPI manager or the file scsiscan.sys, which is part of the operating system, can be run normally. 5. If previous version was installed, first confirm that it has been uninstalled (deleted). 6. Confirm that there is sufficient free space on the hard disk to install the software. 3.2 How to install for ASPI Starting Installation 1. Connect a scanner device to your PC first. Then power on the scanner, and PC in order. Note: Logon for WindowsNT 4.0 must be done with a user name that has system administrator authority. Contact the system administrator for the log-in method. 2. Start-up the Install program from [Start] [Run ]. If the CD-ROM Drive is the drive D, input as D:\Driver\Win95&NT\setup.exe. 4

12 3. The install program will be started. When the following message appeared on the screen, click Next to continue. 4. When install has completed, the following message which requesting re-start the PC will appear on the screen. Then click Yes, I want to and re-start the PC. 5. The PC will be restarted, and then it completed the installation. 5

13 3.2.2 Uninstall 1. Select the [Start] [Program] [FUJITSU TWAIN32 (M309xDC)] [Uninstall Driver]. 2. The Uninstall program will start, and the following message will appear. Then click Yes to uninstall. 3. At this time, if the Launch program is running, the following message will appear on the screen. Then click OK to stop the Launch Program. 4. When the message which to confirm the Share File (Pfasexc.dll) removing appeared, click Yes to continue the operation. 6

14 3.3 How to install for STI Starting Installation 1. Connect a scanner device to your PC first. Then power on the scanner, and PC in order. 2. The OS will recognize the Scanner as a newly device. 3. Add New Hardware Wizard will be shown on the screen. Then click Next. 4. Select Search for the, then click Next. 7

15 5. Set the attached M309xDC Setup Disk to the CD-ROM Drive, and select Specify the location. After select Specify the location, input D:\Driver\Win98 as the dialog box shown on the picture. Then click Next. (CD-ROM Drive is descried as D Drive in this instruction.) 6. The setting file of the Hardware will be detected, and the following message will appear. Then click Next. 8

16 7. The program installation will start. If the PC request the MS-Windows98 Install CD- ROM, please follow the instruction of screen. When the program copied completely, the following message will appear on the screen. Then click Finish. 8. The message requesting re-start the PC will appear on the screen. Then click Yes. 9. The PC will be restarted, and then it completed the installation. Note : If the scanner device will be registered in the Windows Device Manager's Other devices section, with a "!" prefixed to its name, select the scanner device, and press {Properties}. Select Driver tab, press Update Driver..., and use the guidelines 1-9 to install the driver. 9

17 3.3.2 Uninstall 1. Set the attached M309xDC Setup Disk to the CD-ROM Drive. (CD-ROM Drive is described as Drive D in this instruction.) 2. Make end the all application, which is running. 3. Conduct the Uninstall program from [Start] [Run]. 4. The Uninstall program will start, and the following message will appear. Then click Uninstall. 5. Confirmation message will appear on the screen. Click Yes when you conduct the uninstall program. 6. After finish the uninstall program, the message requesting re-start the PC will appear on the screen. Then Click Yes. 10

18 7. The PC will be restarted, and then it completed the installation. 11

19 4. Using the Driver 4.1 Selecting the Driver To use this driver from the TWAIN application, select FUJITSU M309xDC Scanner for ASPI ( FUJITSU M3091DC or FUJITSU M3092DC for STI) from the TWAIN data source (driver) selection screen. For general application, the data source selection screen is displayed by selecting [Select Scanner] or [Acquire...] menu from the menus. Refer to the instruction manual for the application used for details. 4.2 Screen Configuration Tab header Configuration Dialog Help Version Information Dialog Save & Load Dialog Scan Information Dialog Status Information The following pages contain explanation and operation description for each part. 12

20 4.3 Status Information Status Ready Indicates that scanning is possible. Scanning Indicates that scanning is in progress. Monitoring Indicates that the link between the scanner and operator panel is working. In this state, you can start scanning by pressing the scanner s Scan button, specify double-sided scanning, or switch paper feeding between ADF/FB by document detection on the ADF. Linkage or non-linkage can be specified in the Configuration dialog screen. Setting Only This is displayed when a specified TWAIN-API command is issued from the application. The [Scan] button and [Pre-Scan] button in the main dialog screen become gray to indicate that they cannot be selected. Scanning range Indicates the scanning range: left, top, width, and height of the Frame Area (fixed scanning area). Data size The approximate amount of data per image when data is scanned in the present setting. The progress of transmitting image data read from the scanner to the application is displayed during scanning. Note: This value is the amount of uncompressed data. The size of the stored file will differ from this value and is usually smaller if image compression is chosen and the image is compressed. 13

21 4.4 Setting of Image Scanning Information Image Type Color Using the Color type, the image is scanned in full color (24 bit full color). B&W (Text) This is made Black and white image by a simple slice. This uses a typical black and white scan method. This scanning mode is suitable for scanning line drawing or text. B&W (Photo) This minimizes the difference between the pixel density of the scanned image and the pixel density of the printed image to created better reproduction of a scanned photograph. B&W (OCR) The image is scanned in black and white. Binary coding can be performed with the floating slice. This is suitable for use with a character recognition application. B&W (Diagram) Scans data using the halftone processing, with dithering. Uses the patterns set in Halftone to simulate data in black and white. Selection of built-in dithered patterns or three custom patterns is allowed. This image type is suitable for scanning images containing light and shadow such as a photograph. Gray Scans data using 256-level monochrome gray scale. Light and shade in photographs can be represented with greater fidelity. This scanning mode employs far more memory than the Black & White mode. 14

22 Scanning Type Selects the feeding device. The image scanner uses a document bed called the Flatbed as well as an automatic document feeder (ADF) for feeding scanned document. The ADF usually enables the some documents to be scanned only once. The flatbed allows the same documents to be scanned repeatedly. Flatbed Scan Reads a document placed on the flatbed of the device. This message is not displayed because the M3091DC image scanner has no flatbed. The displayed Scanning Type in the main dialog screen becomes gray when Enable Scanner s Panel and Document Detection and Select Scanning Type by Scanner in the Configuration Dialog is checked. When there is no document on the ADF, this paperfeeding mode is used for scanning. ADF Scan Reads the document on the device s ADF. Here, only one side is read. When Enable Scanner Panel and Document Detection is selected in the Configuration Dialog and when Select Scanning Type by Scanner is selected in the Configuration Dialog, Scanning Type in the main dialog screen becomes gray. If single-sided scanning is specified on the operator panel when there are documents on the ADF, this paper-feeding mode is used for scanning. ADF & Duplex Scan To scan both the front and the back of a page, select this setting. If this setting is selected, the document scanned in the front to back to front to back order. When Enable Scanner Panel and Document Detection is selected in the Configuration Dialog and when Select Scanning Type by Scanner is selected in the Configuration Dialog, the Scanning Type entry in the main dialog screen becomes gray. If doublesided scanning is specified on the operator panel when there are documents on the ADF, this paper-feeding mode is used for scanning. Note: To specify ADF & Duplex Scan, the number of copies designated should be based on the number of pages, not the number of sheets of paper. In other words, one original with a front and back is regarded as two pages. 15

23 Resolution Specifies the number of pixels (dots) per inch. Selects a fixed resolution from list or Custom. Custom is possible to define the resolution by one-grade increments from a minimum of 50 to a maximum of 600 (dpi). High resolution requires more memory. Density Specifies the scan density. Very Dark Select this setting for scanning at the highest density. Slightly Dark Select this setting for scanning at high density. Normal Select this setting for scanning at normal density. Slightly light Select this setting for scanning at low density. Very Light Select this setting for scanning at the lowest density. The density can be set again by using the dial on the scanner. When the option Enable Scanner Panel and Document Detection was selected in the Configuration Dialog and when Enable Select Density by density dial in the Configuration Dialog is selected, this item becomes gray. As the dial is moved toward Up, the density becomes higher (Normal -> Slightly Dark -> Very Dark). As the dial is moved toward Down, the density becomes lower (Normal -> Slightly light -> Very Light). Normal indicates neutral density. 16

24 Custom The scanning density can be customized. Selecting Custom activates the [Image Adjust] button. The following image adjustment dialog screen is displayed by selecting [Image Adjust] (when the image type Color has been selected). After Adjustment Shows a sample image after adjustment. Sample Shows a sample image before adjustment. Correction Selects an adjustment parameter. The setting value of the selected content and the slider control are displayed. Shadow/Highlight The highlight allows the brightest part of the document to be controlled. The higher highlight value, the heavier image. The lower highlight value, the lighter image. 17

25 All levels in the document that are higher than the designated value are set to 255 (the brightest level) in the output image. The shadow allows the darkest part of the document to be controlled. The higher shadow value, the darker image. The lower shadow value, the lighter image. All levels in the document that are lower than the designated value are set to 0 (the darkest level) in the output image. Any levels on the document outside these settings are flooded (all 0 or all 255), while the interval between the highlight and shadow settings is equally divided into 255 levels, which are used to create the output images. This means that if the highlight and shadow settings are close to each other, the contrast for that interval in the scanned document will be very strong (but with all other areas maximizing high or low). Contrast/Brightness <Contrast> Sets the contrast of light and shadow in a scanned image. Specify the contrast with a number in the range of 1(low[soft]) to 255(high[sharp]). If this value is increased, the dark part of the image is shown darker and the light part is shown lighter. <Brightness> Specify the brightness with a number in the range of 1 (dark) to 255 (bright). To brighten the overall image, increase the value of the setting. To darken the overall image, decrease the value. Gamma This setting corrects nonlinear distortion in the obtained image. Scanner sensors are generally designed to generate output linear to the density of the light reflected from the document. However, most output terminals do not produce output that has the desired linear relation to the input, and this distortion must be corrected. When the lower gamma value is set, the darker image is obtained. The higher gamma value is set, the lighter image is obtained. 18

26 Threshold Set the threshold value by which the black and the white of black-and-white images are distinguished. Specify a number in the range of 1 to 255. If the light color in the scanned document is read as white, increase the threshold value. To eliminate light colored area in the scanned document, decrease this value. Channel Specify whether the image adjustment parameters (e.g., for shadow, contrast, highlight) are to be applied in all channel (Red, Green, Blue) channels or whether the image is to be adjusted for each channel individually. The set values for the adjustment parameters when switching from adjustment for all channels to adjustment for each channel individually are retained whenever this channel parameter is selected. The selection of an individual RGB channel and the corresponding parameters cannot be specified from the application. Selection of this channel must be specified in advance using the user interface (UI). This setting is valid only when the image type Color has been specified. [OK] button Validates setting values and closes the image adjustment dialog screen. [Cancel] button Invalidates setting values, resets them to the previous value, and terminates the operation. [Default] button Resets setting values to their initial values. Sample switching The pop-up menu opens after clicking the right button in the main dialog screen. This makes it possible to change the sample by using the clipboard and the BITMAP file. Use a gray scale image not adjusted from the scanner as sample. 19

27 4.5 Specifying Driver Operation Scan Scans the specified scan range based on set values. The following progress indicator is displayed during scanning to show the progress of the scan operation. To stop scanning, click the [Cancel] button. Pre-Scan Scans in a preliminary image based on set values, and display the image in the layout window. Before actual scanning, the pre-scan function can be used to display the entire document for specifying the desired scan area. Close Closes the dialog box without scanning. When you change a setting, the changed settings are saved. 20

28 4.6 Scan Area Tab Frame Area Document Size Select the size of the document to be scanned. The following regular sizes are available: A4, A5, A6, B5, business card, letter size and legal size, etc. There are also three user-defined sizes. Select the desired document size to be scanned. Landscape This setting is for scanning documents in landscape orientation. There are only three document sizes available to set horizontally: A5, A6, and business card. There are no user-defined sizes. 21

29 Custom Document Size Register a user defined document size. Effective only when Custom is selected for Document Size. It is possible to define the document width by range from minimum of 2 (inch) or 50 (mm) to a maximum of 8.5 (inch) or 217 (mm). And it is possible to define the document height by range from minimum of 2 (inch) or 50 (mm) to a maximum of 14 (inch) or 355 (mm). The input values for the document width and height depend on the Unit field of the Option tab. Reset Scan Area Indicate the scanning area of the document to be scanned. All area defined by the chosen document size is scanned. Layout Specifies the four boundaries of the area to be scanned: left side, top, right side and bottom. Area is specified in millimeters or inches. If you change the document size, the altered window is specified as the entire area. Before setting the scanning area, alter the document size. 22

30 4.7 Effect Tab B&W (Diagram) The dither pattern to be used with B&W (Diagram) can be selected. Four regular patterns are available: Dark photo image Executes pattern processing that is suitable for scanning a dark photograph. Dark photo image with letters Executes pattern processing that is suitable for scanning a document containing both a dark photograph and a text. Light photo image with letter Executes pattern processing that is suitable for scanning a document containing both a light photograph and a text. Light photo image Executes pattern processing that is suitable for scanning a light photograph. 23

31 Custom pattern Three custom pattern types can be specified. The [Matrix] button becomes enabled when this specification is selected. The name of one of the following Dither Matrix patterns as well as the pattern matrix data itself can be specified after clicking this button. Dither Pattern Name Specify a user defined dither pattern name (maximum length 30 character). Dither Matrix Custom pattern is an 8 x 8 matrix data (64 data elements). Data elements can be specified in between 0 and

32 Light Source Either red, green or blue can be specified as the light source. For example, setting a red drop-out makes any red element in the scanned image lighter. This setting is effective for all Black and White and gray image types. Emphasis Image Three levels of Emphasis Image are available: No Emphasis, Low, Medium, and High. Emphasis Image clearly defines the border between areas in the image with different densities. This setting is effective for all image types. De-screen To eliminate possible moire patterns when scanning printed images. This setting is valid when the resolution is 150 dpi or more and the image type is Color or Grayscale. B&W Inversion If this option is selected, black-and-white are reversed by reversing the black-and-white pixels. This setting is effective when B&W is selected in Image Type. 25

33 4.8 Option Tab Unit Select a unit of measurement for the Frame Area and Layout Dialog from the list. 1 inch is taken as the equivalent of 25.4 millimeters. Start-up Option Shows both the TWAIN Main dialog box and the Layout Dialog when the TWAIN data source is opened. 26

34 4.9 Layout Dialog Frame Area Indicates the maximum scanning range: This is the value of the paper size setting in the Scan Area tab. To change the maximum scanning range, change the document size in the Scan Area tab and the value of the maximum scanning range will be reflected in this area. Left, Top Right, Bottom Specifies the start position, Right and Bottom for image scan. The maximum allowable size is the paper size selected previously. The minimum allowable size is 0.8 inch, or 20 millimeters when mm is used as the unit, and resolution (the value specified for resolution setting for pixel, as specified in Unit. Left : The left end of the scan area on the scanned document (X coordinate) Top : The top end of the scan area on the scanned document (Y coordinate) Right : The right end of the scan area on the scanned document Bottom : The bottom end of the scan area on the scanned document 27

35 These values are related to one another in the follow way: 0 left end coordinate < (paper width - minimum scan area size) 0 top end coordinate < (paper length - minimum scan area size) Minimum value right end coordinate (paper width) Minimum value bottom end coordinate (paper length) Preview area During prescan, the scanned image is displayed according to the scan parameters in the main dialog screen. The preview image of each image type is retained. The scanned images are displayed each time the image type in the main dialog screen is changed. If the current image does not match the area size of the previously scanned image, the display area of the current image is reduced or extended to match. Specify the scan area in the preview window as follows: Setting: 1. Press the left mouse button to specify the origin ( part) of the scanning area. (The cursor appears as a +.) 2. Drag the mouse to show the outline of the scanning area. (As the cursor moves, a range frame is shown.) 3. Release the left mouse button again to set the range (bottom right corner) of the scanning area. Movement: 1. Move the cursor into the range frame. 2. Press the left mouse button. 3. Drag the mouse to move the range frame. 4. Release the left mouse button to set the current range. Cancellation: The range frame can be canceled by either of the following ways: Click the [Reset] button. Select other paper types. [Reset] button Indicate the scanning area of the document to be scanned. All area defined by the chosen document size is scanned. 28

36 4.10 Save/Load Dialog The following Save/Load dialog screen opens after clicking this icon. A list (with caption and date) of saved scan information of each image type is displayed. From this dialog screen, you can load saved scan information as the current setting value or save the present setting value. Image type tab The displayed content of saved scan information of each image type can be switched. Up to 50 saved information items can be registered per tab. The saved information is managed by device type. For example, if you switch from the M3091DC scanner to the M3092DC scanner, the list of information saved for the M3091DC is no longer displayed. Caption/Date A list of the scan information saved for each image type is displayed. 29

37 [Load] A selected information item becomes the current scanner setting value. Scanned information is reflected in the main dialog screen by selecting valid caption information and clicking the [Load] button. (Note that the configuration information cannot be changed.) [Save] Saves the current scanning parameters This is valid when the same tab is selected as that of the image type in the TWAIN main dialog screen. The following confirmation dialog screen opens after clicking this button, and the CAPTION information can be input. Pressing the [OK] button saves the current scanning parameters and date. [Free] Deletes the selected saved information. [Save Inf.] Displays the selected details. See the [Scan Information] dialog screen in the following Section 4.11 for the content. [Close] Closes this dialog screen. 30

38 4.11 Scan Information Dialog The following Scan Information dialog screen opens after clicking this icon. Scan Information A list of the scan parameters is displayed. [Export ] The currently displayed scan information is converted to text format and stored in the specified file. [OK] Closes this dialog screen and returns to the main dialog screen. 31

39 4.12 Configuration Dialog The following configuration dialog screen opens after clicking this icon. Scanner Device Power Saving mode This specifies whether to be quickly start scanning or not. If the Quick Start Mode is checked, you will be acquired image without waiting time for the lamp s warm-up. If the Low Power Mode is checked, automatically scanner s lamp off (if scanning does not start within about 14 minutes) Scanning Option This specifies to acquire high quality image. If this checkbox is checked, scanning is performed slowly. Moreover, the driver initially does not transmit data to the application, but gives first priority to acquiring data from the scanner. 32

40 Linking TWAIN with Scanner s Operation Panel Enable Select Density by density dial By validating the screen s check button, this activates the scanner s control panel s density dial and simplex/duplex switch. The SCAN button can then be used to scan a document. This option is effective only when the driver is activated. Enable Auto Select by Density Select Specifies whether the value indicated by the density dial on the scanner is being used for scanning. This setting is valid when both Enable Scanner Panel and Document Detection and this checkbox are checked. If this setting is valid and the driver dialog screen is currently open, the density of the scanner panel is used to specify the density in the main dialog screen. ADF Select by Document Detecting and Duplex Select by Panel s button Specifies whether the settings of the paper feeding position (ADF/FB switching) and the Duplex button on the scanner operator panel (Simplex/Duplex switching) are read and reflected. This setting is valid when both Enable Scanner Panel and Document Detection and this setting box are checked. If this specification is valid and there are documents on the ADF, ADF scanning is enabled. If there is no document on the ADF, FB scanning is enabled. Switching between Simplex and Duplex scanning is performed from the scanner panel, and is possible only for ADF scanning. During FB scanning, only Simplex scanning is possible irrespective of the specification in the scanner panel. Enable Start PreScan PreScan is started by using the setting on the main dialog. This setting is valid when both Enable Scanner Panel and Document Detection and this setting box are checked. Enable Start ADF s scan Specifies whether ADF auto feed is started by a scanner event. This setting is valid when both Enable Scanner Panel and Document Detection and this setting box are checked. Panel s Scan button Pressing the [Scan] button on the scanner starts scanning from the ADF. Document Detection When paper is detected on the ADF, scanning automatically starts. 33

41 Enable Start Flatbed s scan by Panel s Scan button Specifies whether flatbed scanning is started by pressing the [Scan] button on the scanner. This setting is valid when both Enable Scanner Panel and Document Detection and this setting box are checked. If both Enable Start ADF s scan and Enable Start Flatbed s scan... were selected: If there is paper on the ADF, ADF scanning is started. If there is no paper on the ADF, flatbed scanning is started. [OK] button Closes this dialog screen and returns to the main dialog screen Version Information Dialog The following version information dialog screen opens after clicking this icon. Version information Displays information concerning the version of the TWAIN data source and concerning the copyright. 34

42 System Information Displays information concerning the connected scanner, connected interface, and the usage state of hard disk and memory. [OK] button Closes this dialog screen and returns to the main dialog screen Recommended Dialog for Quick Start Mode This dialog screen opens only the first time the TWAIN data source is displayed. If the Quick Start Mode is checked, you will be acquired image without waiting time for the lamp s warm-up. If the Low Power mode is checked, automatically scanner s lamp off. It is strongly recommended to use the quick-start mode for both the scanning device and the TWAIN data source. This setting can be changed from the Scanner Tool as well as from the Configuration menu of this driver. 35

43 5. Using the Scanner Tool 5.1 Scanner Tool The FUJITSU M309xDC Scanner Tool is a configuration program for the scanner and driver devices. This tool is installed only for ASPI. Its main functions are: Displaying System Information and Scanner status Displays scanner and driver environment related maintenance information. Displaying and Updates the Connection Environment Displays the scanner s SCSI-ID information. Which scanner to use can be selected if more than one scanner is connected to the SCSI chain. Replacing Worn Parts 5.2 Start-up Provides guidance and follow up when replacing the scanner s worn parts. Click on Start and select FUJITSU TWAIN32 (M309xDC) under Programs. 36

44 5.3 Main Dialog System & Driver Information Displays the version of Windows, the driver (FUJITSU TWAIN32) edition number, and used SCSI Manager name. [Details] button (System & Driver Information) Click this to display details about system and driver s information. (Refer to the System & Driver Information dialog screen for more information.) Scanner Information Displays the details of the connection between the scanner and the computer s SCSI port. These details are: Scanner device name Host SCSI adapter number Scanner s SCSI-ID Furthermore, if multiple scanners are connected, the default device can be set. 37

45 Status Displays the status of the selected scanner device. Displays the following status items, according to the condition of the scanner device. Scanner is working properly. Scanner not found. The pad needs replacing. Please do so if you have the replacement part. The pick roller needs replacing. Please do so if you have the replacement part. Details (Scanner Information) Click this to display details about the selected scanner s information. (Refer to the Scanner Information dialog screen for more information.) 38

46 5.4 System & Driver Information Dialog The following dialog screen opens after clicking the [Details] button in the System & Driver Information dialog screen of the main dialog screen. System Information Displays the system information on your computer. Lists the OS, SCSI manager, memory, drive, display information etc. Driver Information Displays the driver (FUJITSU TWAIN32) edition number. File Information Displays the version and date of files that driver use. Scanner Device Power saving mode Quick start mode This specifies whether to be quickly start scanning or not. If this check box is selected, you will be acquired image without waiting time for the lamp s warm-up. 39

47 Low power mode This specifies whether to be quickly start scanning or not. If this check box is selected, it will be automatically scanner s lamp off. Scanning Option Log Setting ADF speed slow This specifies to acquire high quality image. If this check box is selected, the scanning is slowly. Enable TWAIN Sequence log Specifies whether to log a record of TWAIN sequence log. If this check box is selected, it will be logging the TWAIN sequence. This helpful for tracking the sequence of TWAIN events when using the scanner and you encounter a problem. Enable SCSI Sequence log Specifies whether to log a record of SCSI sequence log. If this check box is selected, it will be logging the SCSI sequence. This helpful for tracking the sequence of SCSI events when using the scanner and you encounter a problem. [Log File] button The Log File dialog screen opens after pressing the [Log File] button. The name of the log file can be confirmed and changed in this dialog screen. Default Log File Name : TWAIN Sequence Log : Windows\Twain_32\Twfmjs\Twapi.log SCSI Sequence Log : Windows\Twain_32\Twfmjs\Asscan.log [OK] button Close the System & Driver Information dialog. 40

48 5.5 Scanner Information Dialog The following dialog screen opens after clicking the [Details] button for Scanner Information of the main dialog screen. Information Displays the number of scanned pages (usage count), and the ages (usage period) of both the pad and pick roller. Furthermore, the user may initiate the replacement process by pushing either the pad or pick roller counts reset button. When replacing a part and once replacement is complete, press the matching button and follow the instructions. [Pad Counts Reset] button The information concerning the usage frequency for the pad within the scanner can be reset when replacing the pad. [Pick Roller Counts Reset] button The information concerning the usage frequency of the pick roller within the scanner can be reset when replacing the roller. [Mechanical Adjustment] button The following dialog screen opens after clicking the [Mechanical Adjustment] button. The Vertical Magnification correction of sub-scanning way and Read start position can be changed from this screen. At the model M3091DC, only the ADF part is able to change the setting. At the model M3092DC, the both part of ADF and Flatbed is able to change the setting. Note: 41

49 Please be aware that the scanning operation is influenced dramatically if you change these setting value. Vertical Magnification correction The Vertical magnification correction value of sub-scanning way can be changed. The magnification of ADF part can be changed in the range of +/- 3.1% when it is based on the value at shipping. The magnification of FB can be changed in the range of +/- 1.5% when it is based on the value at shipping. Read start position[surface] The read start position of sub-scanning way can be changed. The Offset value (Read start position) can be changed in the range of +/- 63 lines when it is based on the value at shipping. Enable eliminating a dark area on the top of the image. Enable eliminating a dark area on the left side of the image. A dark area may appear on the top and left side edge of the image. 42

50 If this check box is selected, it can be eliminated the dark area. The default setting is no check. [Rewrite] button The adjusted value is written to the EEPROM. [Close] button Close the Mechanical Adjustment dialog. [OK] button Close the Scanner Information dialog. 43

51 6. Using the Launch for ASPI 6.1 Description The scanner operation panel s Scan and SendTo buttons are activated when this Launch application is loaded. When this application was installed, it was registered to start up automatically when the computer is booted. This application is installed only for ASPI. While this application is in use, the Scan icon is displayed in the Task Tray. 6.2 Start-up Right clicks this icon to bring up the following popup menu. The Scan or SendTo application can be also started from this popup menu. If the scanner device is not connected or incompatible, the task tray icon will be displayed as follows: (The background becomes yellow.) 44

52 In such case, right clicks this icon to bring up the following popup menu. If you shut down the computer while Launch is running, the scanner s scan lamp and operation panel s Function display automatically shut off. 6.3 Instructions Scanner Reconnection Select this menu item to confirm the scanner connection. If the scanner device is connected, it is validated by the scanner operation panel. Scan Select this menu item to start the Scan application. Which application is called can be changed on the Setting dialog box. SendTo Select this menu item to start the SendTo application. When SendTo menu selected, start the application with the number of Function Switch (No. 1) in the Setting dialog box s Start Application When Clicking SendTo Button. Which application is called can be changed on the Setting dialog. Note that when starting the application from this menu, the scan density and duplex scan specifications may not be enabled. 45

53 Setting Selecting Setting menu from the Launch pop-up menu brings up the Setting dialog. On the Setting dialog, which applications are started when the scanner s Scan or SendTo button is clicked can be confirmed and altered. For details, refer to the discussion of the Setting screen appearing later in this document. Help Displays help of this application. Version Information Select this menu item to display the application s version. 6.4 Setting Dialog Selecting Setting menu from the Launch pop-up menu brings up the Setting dialog. Startup Application When Clicking Scan Button This setting allows the specification of which application should be started when the scanner s Scan button is pushed or popup menu s Scan is clicked. 46

54 Default Image Capture Software Starts the default application when it is installed. This item cannot be selected if the default application has not been installed. Note that the scanner s density dial and duplex modes may or may not be enabled, depending on the specified applications functionality and TWAIN driver s setting. Other You can specify the application to be started when [Scan] is selected. The common dialog screen opens after clicking the [Modify] button, enabling the specification of the application to be started. Startup Application When Clicking SendTo Button This setting allows the specification of which application should be started when the scanner s SendTo button is pushed or popup menu s SendTo is clicked. The application to be started can be specified for each Function number indicated in the operator panel on the scanner. The common dialog screen opens after clicking the [Modify] button, enabling the specification of the application to be started. When the [Send To] item in the pop-up menu is specified, the application specified in No. of Function Switch 1 is started. Note that the number-of Function, the scanner s density dial and duplex modes may or may not be enabled, depending on the specified applications functionality and TWAIN driver s setting. Argument OK This edit box can be used to add a command line option. Validates the settings and closes the setting dialog screen. Cancel Changes none of the settings and closes the setting dialog screen. Note: Specifying and attempting to start a non-existent application using the scanner buttons or from the menus may cause the following alarm message to be displayed. Not Execute Application. Check Launcher Setting. If the selected application does not start when the assigned scanner button is clicked or menu item is chosen, verify the setting dialog box s application settings. 47

55 7. Unique Function for STI 7.1 Scanners and Cameras Properties This is the main property sheet for imaging device. How to display it is as the following. 1.Click on Start followed by Settings, and then Control Panel 2.The following Scanners and Cameras Properties dialog screen is displayed by doubleclicking on Scanners and Cameras. Device Tab The list of connected the Imaging device is displayed as above. - [Add ] button The scanner device which FUJITSU STI driver makes the target must be recognized with Plug & Play by OS, and it can't install STI driver by using this button. The scanner device supported by FUJITSU STI Driver must be recognized with Plug & Play by OS. Therefore, STI driver can't be installed by using this button. - [Remove] button The scanner device being installed by pushing [Remove] button can be removed. - [Properties]button The "properties" Dialog can be displayed when the scanner device is chosen from the list and [Properties] button is pushed. Refer to Chapter 7.2 for the details. 48

56 Logging settings Tab The following Logging settings screen is displayed when this tab is selected. The architecture of the Still image has the function which get the log of the control part of the scanner device in the standard. TWAIN data sauce can record the sequence indicated to the scanner device. This logging file is saved in the following directory. Windows\Sti_Trace.log This helpful for tracking the sequence of TWAIN events when using the scanner and you encounter a problem. 49

57 7.2 Properties Dialog The following "Properties" Dialog can be displayed when the scanner device is chosen from the list and [Properties] button is pushed. General Tab The manufacture of the scanner device, a status, a used port name are displayed as above. The connection of the scanner device to the system is checked by clicking the [Test Scanner or Camera ] button. 50

58 Events Tab The following Event screen is displayed when this tab is selected. This allows the specification of which application should be started when the scanner s Scan button or SendTo (1-9 and C) button is pushed. An event by pushing each button is changed by selecting the Scanner Event from combo box and Send to this application. The Launch function can be made ineffective when it checks "Disable device events". 51

59 Extension Tab The following Extension screen is displayed when this tab is selected. Extension is the property sheet to provide individually. Refer to Chapter 5.3 for the details of this function. Color Management Tab This information isn't provided with the M309xDC Image scanner. 52

60 7.3 Using the Launch for STI Application is loaded automatically in accordance with the contents of the property sheet when the scanner operation panel s [Scan] and [SendTo] button are pushed. Event Tab allows the specification of which application should be started when the scanner s [Scan] button and [SendTo] button is pushed. If [Scan] button or [SendTo] button is pushed when the application for starting isn't chosen with the environment that more than one application complying with STI is being installed, the following screen is displayed. The application starts by selecting the application from the list and clicking the [OK] button. This screen is displayed every time a scanner s button is pushed until the application is selected with Event tab. 53

61 8. Trouble Shooting 8.1 Error Message Interface Communication Error (SCSI Driver detected) Communication Error Cannot open session. Cause : The message may be shown when the power has turned off during the operation. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again Communication Error Cannot open session. Check the SCSI Driver environment. Cause : Failed to call the ASPI manager for 32bit Windows. User Response : Check if the ASPI manager is installed normally with consulting such as the SCSI card manual. If your PC environment is WindowsNT, there is possibility not being available the scanner class driver service. Please check the SCSISCAN is start mode by the device of the control panel Communication Error Cannot close session. Cause : Cannot close SCSI device driver is closed correctly. The message may display when the power of the unit being off or the SCSI interface cable is disconnected User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. 54

62 - Other 1000's Error Message Communication Error Scanner not responding Cause : The message may display when the power of the unit being off or the SCSI interface cable is disconnected. Or, a SCSI adapter card or SCSI Device Driver isn't set up properly. User Response : Check if the SCSI interface cable is connected. Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. 55

63 8.1.2 Communication Error(SCSI Adapter card detected) Communication Error Timeout has occurred. Cause : The SCSI adapter card of the personal computer or the cable isn't connected properly. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again Communication Error Computer timeout detected. Cause : The SCSI adapter card of the personal computer or the cable isn't connected properly. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again Communication Error Message reject has occurred. Cause : The SCSI adapter card of the personal computer or the cable isn't connected properly. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again Communication Error Bus reset has occurred. Cause : The SCSI adapter card of the personal computer or the cable isn't connected properly. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the 56

64 scanner, then reboot system and try again Communication Error Parity error has occurred. Cause : The SCSI adapter card of the personal computer or the cable isn't connected properly. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again Communication Error Cannot read Sense Data. Cause : The SCSI adapter card of the personal computer or the cable isn't connected properly. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again Communication Error Selection timeout has occurred. Cause : The SCSI adapter card of the personal computer or the cable isn't connected properly. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again Communication Error Data overrun/underrun has occurred. Cause : The SCSI adapter card of the personal computer or the cable isn't connected properly. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. 57

65 - 2019Communication Error Bus free has occurred. Cause : The SCSI adapter card of the personal computer or the cable isn't connected properly. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again Communication Error Phase sequence error has occurred. Cause : The SCSI adapter card of the personal computer or the cable isn't connected properly. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. - Other 2000's Error Message Communication Error Communication error has occurred. Cause : The SCSI adapter card of the personal computer or the cable isn't connected properly. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. 58

66 8.1.3 Communication Error(The scanner device detected) Communication Error Check Condition has occurred. Cause : The message may display when the power of the unit being off or the SCSI interface cable is disconnected User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again Communication Error Conflict has occurred. Cause : The message may display when the power of the unit being off or the SCSI interface cable is disconnected User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. - Other 3000's Error Message Communication Error Scanner not responding. Cause : There is no answer from the device. It seems there is something problem on the connection. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn off the both your computer and scanner, then reboot the system and try the scanning again. If there is no improvement, inform the problem with the error code shown on the screen to our maintenance service center. 59

67 8.1.4 Device Error(Scanner device detected) Scanner Error Bad Logical Block Length detected. Cause : This message is a programming error that usually occurs during command exchange between the device driver and the image scanner device. User Response : Contact the maintenance service center and inform the error code Scanner Error Medium Error. Cause : Device driver error or the device internal error. User Response : Check the device power supply, cable connection, and the SCSI terminators. Turn OFF the both your computer and scanner, then reboot the system and try the scanning again. If this error occurs frequently, please inform the device version, device driver version, and the error code shown on the screen to our maintenance service center Paper Jam Open ADF(cover) of scanner and remove the document(s). Cause : Document stuck in the Automatic document feeder. User Response : Open the Automatic document feeder, and remove the stuck document. Then set the document again and try the scanning again Scanner Error Scanner is not closed correctly. Cause : ADF cover is opened. User Response : Check the scanner's ADF(cover). And close it No more documents. Refill the Paper support and restart the scanner. Cause : Although ADF was selected as the scanning type, no paper is found in 60

68 the document tray. User Response : Set the paper to the ADF again. When scanning the paper by Flatbed, select the Flat bed by the driver screen Scanner Fault Hardware Error. Cause : The fuse for ADF or the fuse for SCSI interface has blown up. Or there is an error on the Optical system. User Response : Please inform the problem with the error code shown on the screen to our maintenance service center Scanner Fault Auto Document Feeder control unit s fault has occurred. Turn OFF both your computer and the scanner, then reboot system and try again. Cause : There is possibility that the fuse has blown up. User Response : Turn OFF the both your computer and scanner, then reboot the system and try the scanning again. If this problem occurs frequently, please inform the problem with the error code shown on the screen to our maintenance service center Scanner Fault Motor fault has occurred. Turn OFF the both your computer and scanner, then reboot the system and try the scanning again. Cause : Broken the circuit of automatic document feeder or the motor it self. User Response : Turn off the both your computer and scanner, then reboot the system and try the scanning again. If this problem occurs frequently, please inform the problem with the error code shown on the screen to our maintenance service center. 61

69 Scanner Fault ADF lamp fault has occurred. Turn the scanner OFF, then back ON and try again. If the same error occurs again, please contact the shop where you bought the scanner or the nearest service center. Cause : The white sheet of the optical system became dirty, the lamp hasn t turned on, or light quantity is not enough. User Response : Check if there is no scratches or dirt on the white sheet and glass surface in both ADF and Flatbed. If there is no improvement, please inform the problem with the error code shown on the screen to our maintenance service center Scanner Fault Mechanical fault has occurred. Turn OFF both your computer and the scanner, then reboot system and try again. Cause : Broken the circuit of automatic document feeder in Flatbed, broken the motor it self, or the CCD carrier itself has not returned to the place it was. User Response : Turn off the both your computer and scanner, then reboot the system and try the scanning again. If this problem occurs frequently, please inform the problem with the error code shown on the screen to our maintenance service center Not enough FB lighting If it is cold, it might be hard for FB lamp to light up. Is it cold around the scanner? Cause : When the device is used at the place of low temperature, there is a case that the FB lamp becomes hard to turn on. User Response : Try to scan again in warm place. If the problem is not improved, turn off the both your computer and scanner, then reboot the system and try the scanning again. Still the problem is existed, please 62

70 call our maintenance service center with the error code on the screen Scanner Fault EEPROM error has occurred. Turn OFF both your computer and the scanner, then reboot system and try again. Cause : Failed to call the contents of EEPROM, which saves the inner device setting value. User Response : Turn off the both your computer and scanner, then reboot the system and try the scanning again. If this problem occurs frequently, please inform the problem with the error code shown on the screen to our maintenance service center Scanner Fault SPC error has occurred. Turn OFF both your computer and the scanner, then reboot system and try again. Cause : There is an error in the SCSI interface control. User Response : Turn off the both your computer and scanner, then reboot the system and try the scanning again. If this problem occurs frequently, please inform the problem with the error code shown on the screen to our maintenance service center Communication Error Illegal Request. Cause : Device driver error or the device internal error. User Response : Check the device power supply, cable connection, and the SCSI terminators. Turn off the both your computer and scanner, then reboot the system and try the scanning again. If this problem occurs frequently, please inform the device version, device driver version, and the error code shown on the screen to our maintenance service center. 63

71 - 4401Communication Error Invalid command transmitted. Cause : Device driver error or the device internal error. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. If this problem occurs frequently, please inform the device version, device driver version, and the error code shown on the screen to our maintenance service center Communication Error Invalid parameter set in the CDB field. Cause : Device driver error or the device internal error. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. If this error occurs frequently, please inform the device version, device driver version, and the error code shown on the screen to our maintenance service center Communication Error Designated logical unit is not supported. Cause : Device driver error, the device internal error, or the internal error of the SCSI adapter card which is installed in your PC. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. If this error occurs frequently, please inform the device version, device driver version, and the error code shown on the screen to our maintenance service center Program Error Invalid field set in the parameter list. Reduce the scan area, and rescan. 64

72 Cause : Device driver error, the device internal error, or the internal error of the SCSI adapter card which is installed in your PC. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. If this error occurs frequently, please inform the device version, device driver version, and the error code shown on the screen to our maintenance service center Communication Error Faulty window parameters. Cause : Device driver error, the device internal error, or the internal error of the SCSI adapter card which is installed in your PC. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. If this error occurs frequently, please inform the device version, device driver version, and the error code shown on the screen to our maintenance service center Communication Error Unit Attention. Cause : Device driver error, the device internal error, or the internal error of the SCSI adapter card which is installed in your PC. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. If this error occurs frequently, please inform the device version, device driver version, and the error code shown on the screen to our maintenance service center Communication Error Bus reset has occurred. Cause : the device power has not turned on. Or the SCSI adapter card or the cable has not connected correctly. 65

73 User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. If there is no improvement, there is a possibility that the fuse for SCSI interface has blown up. Please call our maintenance service center Communication Error Aborted Command. Cause : Device driver or the device internal error. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. If this error occurs frequently, please inform the device version, device driver version, and the error code shown on the screen to our maintenance service center Communication Error Message error has occurred. Cause : Device driver or the device internal error. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. If this error occurs frequently, please inform the device version, device driver version, and the error code shown on the screen to our maintenance service center Communication Error Data transmission failed. Cause : Device driver or the device internal error. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. If this error occurs frequently, please inform the device version, device driver version, and the error code shown on the screen to our maintenance service center. 66

74 - 4621Communication Error Image transmission error has occurred. Cause : Device driver or the device internal error. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. If this error occurs frequently, please inform the device version, device driver version, and the error code shown on the screen to our maintenance service center Communication Error Reselection failed. Cause : Device driver error, the device internal error, or the internal error of the SCSI adapter card which is installed in your PC. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. If this error occurs frequently, please inform the device version, device driver version, and the error code shown on the screen to our maintenance service center Scanner Error The document is outside the scan area. Cause : Device driver error, the device internal error, or the internal error of the SCSI adapter card which is installed in your PC. User Response : Check the state of the scanner, its power supply, the cable connection and SCSI terminators. Turn OFF both your computer and the scanner, then reboot system and try again. If this error occurs frequently, please inform the device version, device driver version, and the error code shown on the screen to our maintenance service center. - Other 4000's Error Message Scanner Error 67

75 Scanner error has occurred. Cause : There is something problem on the scanner. User Response : Contact the maintenance service cnnter and inform the error code. 68

76 9. Appendix 9.1 Maintenance Service This section explains briefly how to you can help us to provide you with high-quality maintenance service. Since it is physical impossible for the Fujitsu service staff to be aware of every detail of your daily scanning operation, your understanding of that our staff may sometimes be unable to answer your question immediately will be much appreciated. To help us in our effort to provide you with the best maintenance service possible, we ask you to kindly note down the following items (as much as is possible): Serial number, version, and date, etc., of this product Name and product number of the image scanner being used The options installed on the image scanner being used Manufacturer, product name, and type number of the computer being used Manufacturer and version of Windows (whether Windows has been updated) Name and version of the display driver Name and version of the printer driver Resolution ( ), number of colors, and number of dots (or points) of the screen Product name of the SCSI adapter, and name and version of the SCSI driver Error occurring processing (the simpler the processing is, the easier the cause can be determined.) Also, we will appreciate it very much if you could kindly verify the following items prior to receiving our maintenance service; Is power turned on? Is the cable connected correctly? Is the correct image scanner driver selected? 69

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