Contents. Introduction 1. System Overview 11. Installation of ThinManager 19. Licensing ThinManager 35

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1 Revision 2 May 6, 2011

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3 Contents Introduction 1 Documentation Contents...1 ACP ThinManager What is New in ThinManager 4.1?...2 Evolution of ThinManager Terminology...3 Essential ThinManager Functionality...3 The Client/Server Relationship in Terminal Services...3 Hardware Configuration Tool...4 Wizards...5 Terminal Server Groups...6 Application Groups...7 Display Servers and Display Clients...8 System Overview 11 Quick Start Checklist...11 Required Components...12 Windows Terminal Server Operating System...12 Client Communication Protocol...12 ThinManager Administrative Software...12 ThinManager Ready Thin Client Hardware...13 Connection Overview...14 Failover Overview...14 MultiSession Overview...16 MultiMonitor Overview...17 TermSecure Overview...17 Installation of ThinManager 19 Standard ThinManager Installation in Windows WinTMC Installation...27 Licensing ThinManager 35 ThinManager Licensing...35 Master License Advantages...36 License Activation...36 Adding a Master License to ThinManager...53 Delete License...55 License Details...55 Install Demo Code...56 Show Old Licenses...56 WinTMC Licenses...57 TermSecure Licenses...57 Upgrading to ThinManager 4 from Older ThinManager versions...57

4 Redundant ThinManager Servers 59 Redundancy Overview...59 Redundancy Differences...60 Creating a Redundant Pair of ThinManager Servers...61 Creating Mirrored Redundancy...61 ThinManager Interface 63 Opening ThinManager...63 ThinManager Graphic User Interface...64 Tree Pane...65 Icons...66 Tree Icons...66 Details Pane...74 ThinManager Server Detail Tabs...74 Terminal Group Detail Tabs...75 Terminal Detail Tabs...76 Terminal Server Detail Tabs...77 Modifying a Terminal...80 Deleting a Terminal...80 Restarting a Terminal...80 Rebooting a Terminal...80 Renaming a Terminal...81 Menu Items 83 Edit...83 Add Terminal...83 Add Terminal Group...83 Add ThinManager Server...83 Remove ThinManager Server...85 Delete...85 Modify...86 Rename...86 Lock...86 Unlock...86 Find...87 Find Next...87 Manage...88 ThinManager Server List...88 TermSecure Access Groups...88 DNS Configuration...89 Configure Default Terminal...89 Restore Configuration...89 Backup Configuration...90 Synchronize Configuration...90 Reconnect...91 Disconnect...91 Install...91 Licenses...91 Modules...92 Reports (Installation)...93 Firmware...96 TermCap Database...96 Tools...97 Restart Terminals...97 iv Contents

5 Reboot Terminals...98 Reboot Terminal Server...98 Disable Terminals...98 Enable Terminals...99 Disable Terminal Server Enable Terminal Server Calibrate Touch Screen Send Message Clear Event Log View Status Bar Show Connected Only Reports (Selection) Print Options RemoteView Interactive Shadow Scaled to Window Go FullScreen Connect Options Send Key Help Help Topics About ThinManager Right Click Menus in the Tree Pane Right Click on the ThinManager Server Icon Right Click on the Terminals Branch Icon Right Click on a Terminal Group Icon Right Click on a Terminal Icon Right Click on the Display Servers Terminal Servers Branch Icon Right Click on a Terminal Server Icon Right Click on the VCenter Servers Branch Icon Right Click on the Display Client Branch Icon Right Click on a Display Client Member Icon Right Click on the TermSecure Users Branch Right Click on a TermSecure Users Group Icon Right Click on a TermSecure Users Icon Adding Thin Client Hardware 113 The Boot Process IP Address Assignment DHCP Static IP Hybrid IP Addressing Configuring New Hardware Create New Terminal Mode Replace or Create New Terminal Mode Auto-Creation of Terminals Enabling AutoCreate Configuring Default Terminal Configuration Wizards 125 Introduction to Wizards List Wizards Contents v

6 Configuration Wizards ThinManager Server List Automatic Synchronization Defining ThinManager Servers for Manual Synchronization Manual Synchronization ThinManager Server Configuration Wizard DNS Configuration Terminal Configuration 165 Terminal Configuration Wizard Terminals Using Individual Terminal Servers Terminals Using Display Clients Display Client Selection Continuation of the Terminal Configuration Terminal Group Configuration Wizard Changing a Terminal s Group Unique Group Configurations Display Servers 215 Terminal Services Display Servers Camera Configuration Wizard IP Camera Group Configuration IP Camera Administration Display Clients 231 Display Client List Terminal Services Display Clients Camera Display Clients Adding a Camera Overlay to a Display Client Camera Overlays and TermMon ActiveX Control Terminal Shadow Display Clients Failover and Instant Failover 267 Failover Introduction Failover Failover Setup For a Terminal Using Terminal Services Display Clients Instant Failover Instant Failover Configuration Instant Failover Setup using Terminal Services Display Clients Switching Between Instant Failover Sessions Switching Between Sessions with Display Clients Instant Failover Tree Icons Modules 281 Module Overview Module List Installing a Module Adding a Module to a Group or Terminal Changing Module Parameters Individual Module Details ICA Modules Citrix ICA UseAlternateAddress Module vi Contents

7 Citrix ICA wfclient.ini Extension Module Keyboard Modules Key Block Module Key Block Single Key Module Keyboard Configuration Module Local Storage Modules USB Flash Drive Module USB Memory Card Reader Module Miscellaneous Modules Add Serial Port Firmware Update (Disk On Chip / Compact Flash) Update Module Local Print Module MultiMonitor Module Redundant Ethernet Module Second Network Module Terminal Shadow Module TermMon ActiveX Configuration Module Terminal Shadow Module Time Zone Redirection Module User Override Module Mouse Modules Mouse Configuration Module PS/2 Mouse Module Serial Mouse Driver Share Keyboard and Mouse Modules RDP Modules RDP Experience Module RDP Module for ThinManager v2.4 and Older RDP Port Module RDP Serial Port Redirection Module RDP Session IP Module Screen Saver Modules MultiSession Screen Saver Module Screen Saver Module Sound Modules TermSecure Modules RF Ideas pcprox Module RF Ideas pcprox USB Module TermMon ActiveX Configuration USB Flash Drive Module Wavetrend Tag Reader Touch Screen Modules USB Touch Screen Driver Module Video Driver Modules Advanced Modules ICA Client Version 6.0/ ICA Client Version Instant Failover Module Citrix ICA 331 Terminals Using Display Clients with ICA Display Client Configuration Wizard Terminal Using Citrix and Individual Terminal Servers Hotkeys 339 Contents vii

8 Terminal Configuration Wizard Hotkeys Display Clients Multiple Monitors 349 Introduction to Multiple Monitors Share Keyboard and Mouse Modules MultiMonitor Virtualization in ThinManager 367 Virtualization Overview VCenter Servers VCenter Server Right-Click Menus Virtual Terminal Servers Virtual Workstations Workstation Display Clients Terminals and Virtual Workstations Scheduling 389 Terminal Schedule Terminal Server Schedule ThinManager Server Schedule TermSecure User Schedule Reports 405 Reports Report Template Installation Selecting Reports Report Tab Print Report Scheduling Reports Changing the Report Logo WinTMC Fat Client 417 WinTMC Overview Local WinTMC Configuration WinTMC Configuration in ThinManager MultiMonitor WinTMC WinTMC Modules WinTMC Licensing Shadowing 427 ThinManager Shadow Shadow Access Configure Shadowing Shadow Keystrokes Terminal-to-Terminal Shadowing ThinManager Security 437 ThinManager Security Groups ThinManager Server Security Windows Security viii Contents

9 TermSecure 445 TermSecure Overview Users Types Windows Users TermSecure Users ThinManager Security Group Users Deploying TermSecure Permissions 447 Creating Permissions Groups Permission Groups for Terminals Permission Groups for Display Clients Permission Groups for TermSecure Users Shortcut Method of Adding TermSecure Access Groups TermSecure User Configuration Wizard TermSecure Users Group Configuration Wizard Adding a TermSecure User to the TermSecure User Group TermSecure Login Logging Out TermSecure Menu Card and Badge Configuration for a TermSecure User Automatic Card/Badge ID Number Entry Manual Card/Badge ID Number Entry TermMon ActiveX Control 509 Registering the Control Using the Control TermMon ActiveX Configuration Module Read-Only Properties Read-Write Properties Events Methods Control Constants TermMon ActiveX Demo Application Non-ThinManager Components 519 Server Installing Terminal Services Creating Microsoft User Profiles Software Installation On Windows Terminal Services Configuration Terminal Services Connections Terminal Services Connections Licensing Mode Permission Compatibility Restrict Each User to a Single Session License Server Discovery Mode Windows 2008 Server Adding Terminal Server Role Adding Applications in Windows Create Users Allowing Application Access Installing ThinManager Contents ix

10 Allow Inbound Traffic to Firewall Local Security Policy User Access Controls Command Prompt Alternative Terminal Keystrokes DHCP Server Setup Group Policy Microsoft Licenses Microsoft Client Access Licenses (CALs) Microsoft Terminal Server Licenses Microsoft Terminal Server Licensing Activation ThinManager Troubleshooting Guide 565 Section 1 - From Power on to Terminal Server Login Section 2 - Thin Client is Booted, Connected, and Running a Session on the Terminal Server Glossary of Terms 571 Index 579 x Contents