ITM215 Operations for SAP HANA with SAP Solution Manager 7.2. Public

Transcription

1 ITM215 Operations for SAP HANA with SAP Solution Manager 7.2 Public

2 Speakers Las Vegas, Oct Janko Budzisch Stefan Lahr Barcelona, Nov Janko Budzisch Stefan Lahr 2015 SAP SE or an SAP affiliate company. All rights reserved. 2

3 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent SAP SE or an SAP affiliate company. All rights reserved. 3

4 Agenda 1. Introduction: SAP Solution Manager and SAP HANA 2. Monitoring SAP HANA with SAP Solution Manager 3. Performing Root Cause Analysis for SAP HANA 4. Planning and Executing Regular Tasks for SAP HANA 2015 SAP SE or an SAP affiliate company. All rights reserved. 4

5 Introduction Public

6 SAP HANA In-memory data platform for real-time analytics & applications SAP HANA combines database, data processing, and application platform capabilities in-memory. By providing advanced capabilities, such as predictive text analytics, spatial processing, data virtualization, on the same architecture, it simplifies application development and processing across big data sources and structures. This makes SAP HANA the most suitable platform for building and deploying nextgeneration, real-time applications and analytics SAP SE or an SAP affiliate company. All rights reserved. 6

7 What is SAP Solution Manager? Introduction IT Service Management Enhancement Incident IT Portfolio and Project Management Business Requirement Service Request Problem Portfolio Minor Release Urgent Change Request for Change Single SAP Source Solution of Truth Manager Project Design Mgmt Major Release Business Process Operations Application Operations Run SAP like a Factory Change Build Mgmt Test Mgmt Release & Deployment Mgmt Build Execution Test Execution Deployment execution Build SAP like a Factory SAP Solution Manager supports your entire solution (including SAP HANA) 2015 SAP SE or an SAP affiliate company. All rights reserved. 7

8 Scope of Application Operations System & Application Monitoring One infrastructure for monitoring and alerting covering SAP & non-sap applications - System Monitoring - User Experience Monitoring - Integration Monitoring - Job Monitoring - HANA and Business Intelligence Monitoring Technical Analytics & Dashboards Metric value analytics for different target groups with sufficient look-and-feel - Integrated into Monitoring Applications - Cross Applications via Dashboard Builder - Customer specific via Dashboard Factory Root Cause Analysis & Exception Management Analyze issues in heterogeneous landscapes, ensure compliant configuration and reliable handling of technical and business exceptions Technical Administration & Guided Procedures Central management of customer landscapes, automated and guided handling of IT related activities including IT Task Management 2015 SAP SE or an SAP affiliate company. All rights reserved. 8

9 Monitoring SAP HANA with SAP Solution Manager Public

10 HANA Operation tools overview The SAP HANA studio is both the central development environment and the main administration tool for the SAP HANA database. SAP DB Control Center & SAP HANA Cockpit Web-based tool for landscape Web-based tool to monitor monitoring of SAP databases individual SAP HANA databases With SPS09 additionally a first version of the webbased tools SAP DB Control Center and SAP HANA Cockpit are available for monitoring SAP HANA. They can also be used on mobile devices. SAP HANA Studio Central development environment and main administration tool for SAP HANA, based on Eclipse SAP HANA SAP Solution Manager / DBA Cockpit Central tool to manage the SAP landscape, based on the SAP NetWeaver Application Server Furthermore SAP HANA is fully integrated into SAP Solution Manager SAP SE or an SAP affiliate company. All rights reserved. 10

11 Introducing monitoring and alerting in SAP Solution Manager Monitoring Alerting System Monitoring Alert Inbox User Experience Monitoring /Ticket Integration Monitoring Alert Details Job Monitoring HANA and BI Monitoring SAP HANA 2015 SAP SE or an SAP affiliate company. All rights reserved. 11

12 Architecture view Solution Manager HANA DB Hostagent Alert Inbox Regular alert metric + statistics data collection Web service (high frequency availability metrics) SQL (5 min or lower frequency metrics, statistics data) Diagnostic agent HANA Alert View Regular statistics data history & alerting Metric store RCA info cubes Statistics history (_SYS_STATISTICS.HOST...) Online monitoring views (SYS.M_...) HANA Host 2015 SAP SE or an SAP affiliate company. All rights reserved. 12

13 System monitoring for SAP HANA System Monitoring for HANA ensures stabile operation of complete SAP HANA stack: Availability Alerts delivered by SAP Host Agent Performance Alerts (Memory Usage, Size of Data Storage, Long-Running Statements, ) Exception Alerts (General Exceptions, Table Exceptions, ) Configuration Alerts (License Expiry, Trace Settings, ) Self Monitoring Alerts (Diagnostics Agent availability, Extractor availability) Hierarchy View Event and Metric View 2015 SAP SE or an SAP affiliate company. All rights reserved. 13

14 HANA DB monitoring on instance level Database instance level separation in system monitoring views System Layer All metrics are still available via non-instance specific templates Database Layer No action required after Solman upgrade DB Instance Layer Host Layer 2015 SAP SE or an SAP affiliate company. All rights reserved. 14

15 HANA DB replication monitoring Automatic landscape recognition requires HANA SPS10 Replication status metrics on replication scenario level Active DB metrics collected on primary DB cluster only Host level monitoring on all hosts (primary + secondary) No DB metrics collected on secondary DB (no SQL connect possible yet). Instance and DB level inherit status from below only DB switch over automatically detected and monitoring re-configuration triggered Replication Scenario Further secondary clusters also supported Secondary Cluster Primary Cluster 2015 SAP SE or an SAP affiliate company. All rights reserved. 15

16 New metrics for SAP HANA in SAP Solution Manager 7.2 SAP HANA Options Dynamic Tiering: To implement a multi-temperature memory strategy in your SAP BW, you can use the extended table concept with SAP HANA Dynamic Tiering. Using this concept, you can store warm data - with specific usage profiles without functional restrictions - in extended tables, which are managed by SAP HANA. This enables you to optimize usage of the main memory in SAP HANA. Smart Data Streaming: The SAP HANA smart data streaming option processes high-velocity, highvolume event streams in real time, allowing you to filter, aggregate, and enrich raw data before committing it to your database. Smart Data Integration (Data Provisioning): Extends HANA by providing a architecture supporting all styles of data delivery: real-time, batch and federation (SDA) and all styles of deployment: on premise and cloud. Provides both data replication and data transformation services SAP Solution Manager supports monitoring these options with new metrics 2015 SAP SE or an SAP affiliate company. All rights reserved. 16

17 SAP HANA Alert Inbox integration Alert Inbox provides efficient alert handling mechanisms like: Alert Inbox in SAP Solution Manager Status Tracking Alert Postponement Incidents/Notifications creation Integration to 3rd party event management and ticketing systems for HANA specific database alerts. Execution of Guided Procedures for HANA specific database alerts. All alerts available in HANA Studio are also available in Alert Inbox of SAP Solution Manager. HANA Alerts in HANA Studio 2015 SAP SE or an SAP affiliate company. All rights reserved. 17

18 Demo HANA Monitoring and Alerting Public

19 HANA and BI monitoring with SAP Solution Manager 7.2 The challenge The transition from using SAP HANA as database foundation, to the usage as a platform leads to the need of enhanced monitoring capabilities. SAP Solution Manager 7.2 summarizes monitoring features for HANA as a platform together with BI as a platform to the HANA and BI Monitoring application. SAP HANA In Memory Platform XS Engine Smart Data Streaming Dynamic Tiering On Premise and Cloud sources of Data BI Platform Following this approach, new HANA components will be covered step by step SAP SE or an SAP affiliate company. All rights reserved. 19

20 HANA and BI monitoring with SAP Solution Manager 7.2 Overview Alert Inbox System Monitoring System View 2015 SAP SE or an SAP affiliate company. All rights reserved. 20

21 Performing Root Cause Analysis for SAP HANA Public

22 Root Cause Analysis for SAP HANA Overview For the case that the alert is more complex or if some more detailed analysis is required, SAP Solution Manager provides the Root Cause Analysis functionality for SAP HANA. Database Analysis E2E Trace Analysis Detailed error statistics about HANA issues Capacity analysis for HANA column and row stores HANA memory usage analysis HANA parameter history and change analysis Detailed tracing of HANA queries E2E Exception Analysis E2E Change Analysis 2015 SAP SE or an SAP affiliate company. All rights reserved. 22

23 Root Cause Analysis for SAP HANA Workload analysis for SAP HANA (via Database Analysis) Possibility to evaluate memory utilization per HANA service Database Analysis Database Analysis The Merge Statistics view displays the average runtime of merge operations per schema SAP SE or an SAP affiliate company. All rights reserved. 23

24 Root Cause Analysis for SAP HANA Change Analysis and Reporting for SAP HANA E2E Change Analysis for SAP HANA shows number of HANA DB parameter changes over time. The change details view offers direct jump-in to Configuration Change Reporting. Configuration Change Reporting E2E Change Analysis Configuration Change Reporting for SAP HANA provides access to change history for single HANA DB parameter and allows to compare different HANA installations with each other 2015 SAP SE or an SAP affiliate company. All rights reserved. 24

25 Root Cause Analysis for SAP HANA Exception Analysis for SAP HANA The overview screen shows statistics on errors reported by HANA index servers over selected time. E2E Exception Analysis E2E Exception Analysis Log Viewer The detail view shows error text and number of errors per error type, reported by HANA with capability to jump into Log Viewer SAP SE or an SAP affiliate company. All rights reserved. 25

26 Root Cause Analysis for SAP HANA E2E Trace for SAP HANA Frontend trace Upload client trace data 2 ABAP stack HANA WebGUI (HTTP) (Passport injection, trace levels via SAP Client Plugin) WP1 T1 WPn Passport (incl. Trace flags) Tm Run application / create E2E trace 1 Passport (incl. Trace flags) Work processes HANA connections / sessions HANA threads User sessions with dialog steps ABAP Trace SQL Trace DB Traces Expensive Statements SAPGUI (DIAG) (Trace levels via OK-code /$gui_e2e_trace) Frontend trace (simulated) Upload client trace data 2 Collect server trace data Collect trace data and view results SAP SE or an SAP affiliate company. All rights reserved. 26

27 HANA E2E Trace Analysis Summary View Server Analysis 2015 SAP SE or an SAP affiliate company. All rights reserved. 27

28 Demo HANA Root Cause Analysis Public

29 Planning and Executing Regular Tasks for SAP HANA Public

30 Data Area (disk) Log Area (disk) Backup/ recovery controlled by HANA Backup Agent (3rd Party) Regular system administration tasks for SAP HANA Transition to new Platform leads to change in typical Administration tasks, among others: Memory Volume Management Objective SAP HANA database Memory COMMIT Savepoint Data Backups Log Backups SAP HANA Database Scale up Scale out Backup Server (3rd Party) HANA Growth Management System Health Check Backup & Recovery Restore Test System Copy & System Refresh After Transition to the new Technology Platform all Re-occurring tasks that used to be a commodity shall be executed according to a newly defined standard optimized and continually improved according to SAP Recommendations and with as little disruption to the IT organization as possible Source Database online Target Database (copy) Disaster Recovery and Fail-over Test Online Database Backup Storage System Database backup files Database Recovery Storage System Security Controls 2015 SAP SE or an SAP affiliate company. All rights reserved. 30

31 Guided Procedures Management Guided Procedure Browser Guided Procedure Authoring Guided Procedure Log Book Guided Procedures Scheduling Guided Procedures Runtime 2015 SAP SE or an SAP affiliate company. All rights reserved. 31

32 Trigger for Guided Procedures Perform Route Cause Analysis and alert resolution in a standardized and controlled way powered by Guided Procedures or Knowledge Articles Perform day-to-day operational activities centrally in a guided and reproducible way; execution is triggered by IT Task Management Root Cause Analysis & Alert Resolution IT Task Management Guided Procedure Guided Procedure 2015 SAP SE or an SAP affiliate company. All rights reserved. 32

33 Guided Procedures for HANA Alerts Assigned to specific alert types in Alert Inbox Alert Inbox Execution is possible out of Alert Inbox SAP delivers Guided Procedures for several HANA Alerts with Solution Manager these can be copied and adjusted by customers Alert Details 2015 SAP SE or an SAP affiliate company. All rights reserved. 33

34 SAP HANA Specific Guided Procedures Guided Procedures for HANA Database Alert Handling ID HANA Database ALERT Guided Procedure Name 1 Check host free physical memory HANA Alert 01: Host free physical memory 3 Check inactive services HANA Alert 03: Check Inactive Services 4 Check restarted services HANA Alert 04: Check restarted Services 10 Check param mergedog delta merge HANA Alert 10: Check Parameter (generic) 12 Check shared memory used size for category TOPOLOGY HANA Alert 12: Check Shared Memory 16 Check lock waittimeout HANA Alert 10: Check Parameter (generic) 17 Check record count of not partitioned column table HANA Alert 17: Check Table Partitioning 19 Check delta memory record count * table column count HANA Alert 29: Check size of delta memory 20 Check table growth of not partitioned column table HANA Alert 17: Check Table Partitioning 27 Check record count of column table partition HANA Alert 17: Check Table Partitioning 28 Check last save point time HANA Alert 28: Check Last Save point time 29 Check size of delta memory HANA Alert 29: Check size of delta memory 31 Check license expiration HANA Alert 31: Check License Expiration 32 Check whether the database is running in log mode OVERWRITE HANA Alert 32: Check DB is recoverable 33 Check database supports point-in-time recovery HANA Alert 33: Check Log_mode of HANA 34 Check availability of volumes for backup HANA Alert 34: Check Backup Volumes 35 Check whether a data backup exists HANA Alert 35: Check Data Backup exists 36 Check last data backup HANA Alert 36: Check last data backup 37 Check the age of the last data backup HANA Alert 37: Check age of data backup 38 Check last log backups HANA Alert 38: Check last log backup 40 Check column table size with resp. to total memory alloc. limit HANA Alert 17: Check Table Partitioning 42 Check a long lived cursor HANA Alert 42: Check long-lived Cursor 44 Check currently utilized percentage of main memory HANA Alert 44: Licensed Memory Exceeded 45 Check column table size with resp. to main memory alloc. limit HANA Alert 17: Check Table Partitioning 49 Check blocked transactions HANA Alert 49: Check Blocked Transactions 50 Check number of diagnosis files HANA Alert 50: Number of Diagnosis files 51 Check size of individual diagnosis files HANA Alert 51: Size of Diagnosis files Guided Procedures for HANA related regular tasks Product Guided Procedure Name HANA HANA DB Admin Daily Tasks HANA HANA DB Admin Regular Tasks SLT SLT for HANA Admin Daily Tasks BW BW Admin Monitor BI Platform BW BW Admin Monitor WHM BW BW Admin Monitor Reporting 2015 SAP SE or an SAP affiliate company. All rights reserved. 34

35 Demo Guided Procedure for HANA Operations Public

36 Summary SAP HANA operation with SAP Solution Manager 7.2 SAP Solution Manager supports all aspects of operations for SAP HANA as : Monitoring, Root cause analysis and administration SAP Solution Manager follows continuously the HANA platform strategy by providing new content and capabilities Following this approach SAP provides with SAP Solution Manager 7.2 a dedicated HANA and BI Monitoring, covering all aspects of HANA as a platform Guided Procedures support alert resolution and regular administrative tasks which are constantly enhanced 2015 SAP SE or an SAP affiliate company. All rights reserved. 36

37 Thank you Contact information: Stefan Lahr Support Architect 2015 SAP SE or an SAP affiliate company. All rights reserved.

38 Feedback Please complete your session evaluation for ITM SAP SE SE or or an an SAP affiliate company. All All rights reserved. Public 38 38

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40 Further Information Related SAP TechEd sessions: ITM107 - Tools for SAP HANA Operations ITM110 - Introduction to the SAP DB Control Center Systems Console ITM214 - Application Operations Overview: News About SAP Solution Manager 7.2 SAP Public Web scn.sap.com SAP Education and Certification Opportunities Watch SAP TechEd Online SAP SE or an SAP affiliate company. All rights reserved. 40

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