HP Asset Hub. Fundamentals Training April 2015

Transcription

1 HP Asset Hub Fundamentals Training April 2015

2 Topics for today HP Asset Hub Registration Searching assets Downloading assets Working with folders Sharing assets Demo Support Q&A 2

3 HP Asset Hub

4 Asset Hub Centralized Asset Management Solution for HP Marketing Assets hp.com/go/assethub Users The HP Asset Hub platform was designed to improve user experience and marketing efficiency by becoming the single source for marketing asset management. Asset Hub, support multiple Audiences: HP Marketers, Agencies and Channel Partners Find, Download, Share Content Asset Hub has a simple intuitive User Interface, Powerful Search Engine and many sophisticated features to support upload, download, collections and sharing Rich Media Assets including Lifestyle images, Corporate, Event and Product Videos, Product images, Product in use images and Campaign files 4

5 Registration

6 Registration New Asset Hub user without HP Passport account 1. Create an HP Passport account 2. Sign in to HP Asset Hub once you have received the login credentials for HPP 3. Complete the Asset Hub registration page *) New Asset Hub user with HP Passport account 1. Sign in to HP Asset Hub 2. Complete the Asset Hub registration page *) HP employees and contractors need no further authorization. If you work for an agency, add your company name and the name and address of the HP employee who will act as your sponsor. If you work for an agency, add your company name and the name and address of the HP employee who will act as your sponsor. Channel partners are no longer required to have sponsors. Channel partners are no longer required to have sponsors. 6 *) Do not use special characters for the user ID

7 User roles & permissions

8 What is your Asset Hub role? 1. Go to My Profile from the Asset Hub homepage 2. You can see your role here: 8

9 User Roles & Permissions Reader Contributor Editor Search assets Download assets Search assets Upload assets Replace or create new versions of an asset Download assets Edit asset metadata Share assets Search assets Upload assets Replace or create new versions of an asset Download assets Edit asset metadata Share assets Move assets to recycle bin (but cannot delete assets in the recycle bin) Access to asset versions 9

10 Asset categories by user type System Content assets MSA Asset-Hub Other Mkt agencies WW HP campaign assets / source files Platinum Gold Silver Business Partner Document General (messaging, ppt) Image annotated (product) Image - historic Image person or portrait Image - product only Image - product in use Image - support Video - Corporate Video - Product Overview Multimedia - Interactive Demo Multimedia Support Video Multimedia - Infographics Graphic - Icon (**) Source - video Source - audio Pre-release content (*) (*) 10 Distributors Co- Marketing Zone Regional co-marketing source files (*) Regional co-marketing campaign content / fixed assets Ready co-branded campaign customizable templates (*) Only available via CMM or PMM on exception base only (**) Available only as an exception with approval of Maria Poole (maria.poole@hp.com) or Randy Stepon (randy.stepon@hp.com)

11 Searching assets

12 Searching assets Different methods There are four methods for searching: Asset collections in folders: Using product name, product code name or keywords Adding search operators Using the faceted advanced search feature Using the Browse by product navigation feature HP Experience Iconography HP Experience Photography HP Brand Posters Employer Brand Image Library 12

13 Keyword search User wants to do a keyword search 1. Enter a word or words in the search box, for example Elitebook The search will display results that match the word you entered 13

14 Keyword search Adding search operators 1. Enter a word or words in the search box, for example Elitebook Add search operators as needed, in this case we added 14

15 Faceted advanced search About advanced search 15

16 Advanced Search PMaster navigation Opening the Advanced Search, makes a switch button appear. Clicking on it, changes the view in the Search Area to Product Browse. 16

17 Advanced Search PMaster navigation The three fields one on top of the other, with arrows showing the product hierarchy will appear. The switcher appearance changes to show the active option. 17

18 Advanced Search PMaster navigation The Reset button allows to clear all the fields No search is conducted until the Submit button is pressed. 18

19 Searching for assets User wants to find brand asset(s) 1. Go to Folders 2. Go to Shared 3. Select one of the following folders: o HP Experience Iconography o HP Experience Photography o Brand Posters o Employer Brand Image Library 3. Enter file name or asset descriptor in the search field; click the search icon 19

20 Downloading assets

21 Downloading assets User wants to download an asset from homepage 1. Select asset 2. Click on the blue Download icon 3. Check the DRM Usage Rights and Restrictions box 4. Confirm the rendition of the file; click Download Note: Checking the DRM Usage Rights and Restrictions box is your acknowledgement that you understand any usage restrictions the asset may have and will not use the asset in a way that violates those restrictions. 21

22 Downloading assets User wants to download multiple assets + 1. Go to folder where assets are located 2. Select folder 3. Click Action 4. Select assets to download 5. Choose rendition 6. Check the DRM Usage Rights and Restrictions box 7. Confirm the rendition of the file; click Download 22

23 Downloading assets Notification message for multi-downloads After your download has been processed and the zip file is ready for download, you will receive an and a notification in your Asset Hub inbox when your zip file is ready for download. Both will contain a link to the file. When clicking on the link, you will be directed to the respective assets. 23

24 Downloading assets Pre-released assets If you do not see future product images, please check your permissions in My Profile. If you notice DenyReadPrereleased among your permissions, then you need to log a ticket to Service Central and ask for your permissions to be upgraded so that you can see pre-released assets. If your permission is correct, you need to know that there are some specific rules depending on the BU: EG-pre-released assets should be available PPS-assets are only available on the release date 24

25 Working with folders

26 Working with folders A functionality with multiple purposes Within Asset Hub, you have the possibility to work with folders, and this has several purposes: Organize yourself v Refer to assets quickly and easily Share assets Download multiple assets Access private assets 26

27 Working with folders User wants to create a new folder Folder types Personal (for your personal business purpose) Campaign (for campaign assets) Featured Product (for product photography e. g.) WIP (for work in progress assets, unreleased files, or quick sharing (no metadata) Albums (for lifestyle imagery) Private (for assets not visible to the public) 27

28 Working with folders User wants to create a new folder Creating a new folder: 1. Click on Folders 2. Click New button 3. Complete fields; save 28

29 Working with folders Adding comments to folder If you fill the comments field you will see that same information as a tooltip in the folders list. You can fill it when creating the folder or later by editing the Folder info. 29

30 Working with folders Sharing with anonymous user If you want this folder to be available for non-ah users, check the Shared folder with anonymous user. 30

31 Working with folders Change default icon for folder Change default icon: 1. Click Action 2. Select the asset 3. Click on Change folder cover 4. A confirmation message will display, click ok 31

32 Working with folders Folder s order Inside Folders you will see the name categories of your folders. To expand and see all the folders inside click on the + icon next to each category. 32

33 Working with folders Folder s order You can change the order of your folders by clicking on Last update, Creation or Name buttons. 33

34 Working with Folders Publish WIP assets to the Asset Library User moves asset(s) to Assets in My Workspace : 1. Click Action 2. Click Publish 3. Select Type from pull down menu 4. Click Ok 34

35 Working with folders Differentiation between Personal WIP Private Personal Work in Progress Private User Created Can be shared with internal and external users Hosts public assets only Non-Owners can add assets to the folder Use to organize files for organizing purposes (e. g. similar topic) User Created. Additional permission required to create WIP folders. * Can be shared with internal and external users Only the folder owner can add assets For review purposes Assets do not have metadata and are not published to the Asset Library User Created Can be shared with internal and external users Hosts public and private assets Files marked as private are not available in the Asset Library * Can be granted by placing a query in Service Central. 35

36 Sharing assets

37 Sharing assets Two different options + Assets can be shared by Using the option or First creating an asset list and attaching it to an 37

38 Sharing assets By using the option + User can share assets in a folder with key stakeholders by sending an notification with the link to the folder. The link allows recipients to access the folder and to view and download assets from that folder. 1. Go to the folder 2. Click Share 3. Enter addresses or group name in field 4. Fill in Your Custom Message field; send 38

39 Sharing assets User wants to share assets in a folder You can share the items in your folder even with nonregistered users. 39

40 Sharing assets By creating an asset list Users can generate a pdf or.csv files with a list of files in their folder. The report includes thumbnail, filename, URL, Asset Category and file size. 1. Open folder 2. Click List view 3. Click Action 4. Extract asset lists with details and links by selecting Export to PDF or Export to CSV 5. Download list to desktop 40

41 Demo

42 Asset Hub support through Service Central

43 Advantages in using Service Central for Asset Hub requests Log a web ticket and select your most suitable service option. Search & review tickets submitted through the portal (user dashboard); add comments & update existing tickets, re-open closed tickets within 3 working days. Ticket status notification Receive a system generated message when a ticket is created, updated or closed. The closure notification will consist of a complete resolution, link to the ticket on the web, contact information & attachments (if applicable). 43

44 How do I login to Service Central?

45 How to login to Service Central Option 1: Through the Asset Hub Resource Center 1. Go to the Asset Hub Resource Center 2. You will find all the Service Central related information within the Help section 45

46 How to login to Service Central Option 2: Direct login HP employees can login in two ways: 1. Using their HP ID and NT Password 2. Using a Digital Badge Use the following link: External customers can login using HP Passport 1. If not available already, click the Create an account 2 button in order to start the process of requesting one. Use the following link: aspx 46

47 How do I raise a ticket for Asset Hub using Service Central?

48 How to raise a ticket Step 1: Mouse-over Marketing section Step 2: Select HP Asset Hub

49 How to raise a ticket Step 3: On the new page, mouse-over the service that best suits your needs. The third level of query options will show up. Step 4: Click on the option that best describes your issue. Example: If you want to ask for access upgrade, mouse-over Access 1, then click on Access Upgrade 2. The tool will advance to the Access Upgrade page. 1 2 Step 5:On the new page, click on the Submit a Case button. 49

50 How to raise a ticket Submit a Case - Ticket web form Step 6: Fill in the form with all the required information, then click the Submit button. Your ticket is now opened and assigned to the right team. Notes: Triplet, , Region, Country and Language fields are automatically populated depending on the catalog options chosen so far and on your profile. 50

51 How to raise a ticket Submit a Case - Ticket web form Step 6: Once the ticket has been submitted, you will receive an e- mail notification with a link to the ticket. Please DO NOT use this message for sending further comments or responses. And do not share accounts. If you have the need for followups, please open the ticket directly in Service Central. 51

52 Following up on / responding to a ticket Checking the status of a ticket For follow-ups, comments, responses on/to a ticket, or if you want to check the status of a ticket, please access the main page of Service Central; all your tickets are visible within the My Requests section. Select the respective ticket, and you will see the entire ticket history. Click here! 52

53 Following up on / responding to a ticket When you receive a ticket back with a question from the helpdesk, please use the Addl Information/Comments box for your response and re-submit the ticket. 53

54 How to raise a ticket Query options for Asset Hub choose the one that best suits your needs 2 nd level catalog 3 rd level catalog Access Technical Issue Content Management General Request Access Upgrade Login Issue Password Error HP Passport Issue Enhancement Request Function not Working System is down System is slow Upload or Download Issues Publishing Issues Publishing Requests Upload or Download Requests Other Content Requests Comms Request Feedback Non AH Queries Profile Info Request Report Request Request for Information Training Request Other 54

55 Self-help knowledge base Help yourself - check out Service Central s Knowledge Base For immediate self-help, you can instead of placing a query check out the Knowledge Base in Service Central. How do I register for Asset Hub access? What if I already have an HP Passport account? What is the role of an HP sponsor? How long does it take to get access to Asset Hub once I registered? What default user rights and permissions are assigned to a user upon registration? Will user access expire? 55

56 Technical Issues & FAQs

57 Technical Issues & FAQs Browser: Service Central works best with IE 10 and above, Google Chrome and Firefox. Service Central Error message: A Service Central error message is observed because of the following reasons: Submitting a ticket using the Service Central application that is in inactive mode for more than 10 min Trying to perform too many actions at the same time Solution : Close the application Perform basic trouble shooting steps like clearing the cache and temporary internet files Access Service Central from a new browser & submit your request If an error message shows up again, click on the Click here to send an link in order to escalate the issue; select the Business function and team. In the comments section describe the steps that you were performing while you encountered the error message. Based on the comments, the Service Central team will suggest troubleshooting steps and if needed they will notify IT. 57

58 Thank you Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.