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2 Cloud Telephony with Office 365

3 Cloud PBX in Office 365 PSTN services provided by Microsoft Users online or on-premises Integration with PSTN services on-premises End-user features & customer PSTN services integrated onpremises

4 Modern Voice with Cloud PBX INCREASE AGILITY AND CONSOLIDATE MANAGEMENT WITH VOICE SERVICES IN OFFICE 365 Make, receive, and transfer business calls in the office, at home, or on the road using phone, PC and mobile. Interoperate with existing assets and eliminate separate PBX systems over time Increase agility and consolidate management with rapid provisioning, reporting, and diagnostics of voice services in Office 365

5 Global calling for Office 365 customers based on Microsoft PSTN Calling Plans PSTN Calling plans for Office 365. International & Domestic calling subscriptions available. Includes DIDs and number porting. Available in United States, United Kingdom, France, Spain & Puerto Rico

6 Take advantage of calling services from telco operators worldwide Enables users worldwide to use Office 365 voice features with existing carrier, contract & circuit. Hybrid offer uses Skype for Business technology for interconnection to PSTN and PBX assets.

7 Cloud PBX Complete call control in Office 365. Azure ExpressRoute or Public Internet Customer Premises Office 365 Two core parts always in the cloud: - Cloud-based call control for end-users - Tenant admin user experience for IT Pros

8 Cloud PBX: Calling Features Automated Attendant Call answer / initiate (by name & number) Call hold / retrieve Call History Call Delegation & Call On-behalf Call Queuing & Routing Call Transfer (Blind, Consult & Mobile) Camp-on Caller ID Call Waiting Call forwarding & simul-ring Clients for PC, Mac & Mobile Device switching Distinctive ringing Do-not-disturb routing & call blocking Enterprise calendar call routing Financially backed SLA Integrated dial-pad Music on Hold Qualified IP Desk Phones Skype & Federated calling Team calling Video call monitor Voice Mail with Transcription

9 Cloud PBX: Phones and Clients Rich Clients All supported PC & Mac clients in Office 365. Mobile Clients Skype for Business clients for ios, Android & Windows Phone. IP Phones AudioCodes 440HD, Polycom VVX series & Yealink T48G, T46G Lync Phone Edition: Polycom CX600, CX3000*; Mitel, HP, etc., w/latest firmware,

10 Cloud PBX: Voic Voic service with no configuration required. Exchange Online for deposit, compliance & archiving. Features Include Voic Transcription* Personalized Greeting Message waiting indicator Reply to voic with call Customer Premises Office 365 *Voic transcription launching in Q1, languages TBD

11 Cloud PBX: Administration Features Operations Tenant Admin with PowerShell Call Detail Records Call Quality Dashboard Admin features Custom Dial Plans Multiple Emergency numbers Rate my Call Reporting Unassigned number handling

12 Cloud PBX: Auto Attendant Automated business line system for inbound calls Answers with voice prompts or Text-to-speech (27 languages*). Accepts input with DTMF or Speech Recognition (14 languages*). Designed for company calls to particular department or person. Attendants associated with a specific Service Number Service Numbers available around the world for customers with Cloud PBX license. Tolled and Toll Free are supported; Customers can port their existing numbers as well. Multiple routing options Will search against the organization Active Directory for routing to users. Menu Options (Press one for Sales, two for Service) single & multi-level.

13 Cloud PBX: Call Queues Automated call distribution for Cloud PBX Plays a prompt then queues caller with licensed Music on Hold for available agent. Up to 50 agents and 200 calls in the queue. Utilizes the Service Number infrastructure for inbound calls. Simple agent configuration Agents can be Distribution Groups or mail-enabled Security Groups. Calls routed in parallel to every agent simultaneously, except offline & DND. Single agent can have multiple queue calls on hold. Timeout & overflow options Disconnect or Redirect to User, Auto Attendant or Call Queue.

14 Cloud PBX SLAs Financially accountable for availability & quality Skype covered under 99.9% Office 365 SLA Included with every Office 365 subscription Availability of IM and Meetings Availability of PSTN Calling and Conferencing Ensuring every call has great quality Our Goal: Great calls anywhere, anytime, on any device Industry-leading media stack Integrated end-to-end w/devices Skype for Business Quality SLA Monthly uptime % Service credit < 99.9% 25% < 99% 50% < 95% 100% Now Available: Additional SLA for Call Quality Certified IP Phone for Skype for Business Wired Ethernet connection Media issues due to Microsoft networks

15 Cloud PBX: Meeting Dial-in All Cloud PBX users are homed in Office 365. User services include Presence & Meetings. PSTN Dial-in and Dial-out through native PSTN Conferencing service.* User can also be serviced through ACP. * Tolled Dial-in & Dial-out limited to protect against fraud & service abuse

16 Geographic Availability Cloud PBX & On-Premises PSTN Connectivity Worldwide PSTN Conferencing Over 90 countries - updated list available here PSTN Calling United States, United Kingdom, France, Spain & Puerto Rico Additional Countries coming to preview throughout 2017 ACP Conferencing Worldwide; dependent on partner availability

17 Cloud PBX: PSTN Interfaces PSTN Calling add-on First party offer from Microsoft available in specific countries as regulated utility. Completely cloud-based with no required infrastructure on-premises. Tightly integrated with Office 365 and Cloud PBX. On-premises PSTN Connectivity Connecting Office 365 with the customer s carrier, contract, & circuit. Skype for Business Server software on-premises interoperates with legacy PBX. Cloud Connector Edition delivered as Packaged VMs for new customer deployments.

18 Cloud PBX: PSTN Options PSTN Calling plans delivered by Microsoft (1) On-Premises PSTN Connectivity (2) ExpressRoute Office 365 Customer Premises Public Internet (2) (1) ** Not mutually exclusive

19 Cloud PBX with On-premises PSTN Connectivity Skype for Business software deployed on-premises Cloud Connector Edition delivered as Packaged VMs for rapid deployment. Current customers can use their existing topology / pool and reduce size of footprint. Hybrid Offering Deployment integrated with Office 365 using split domain. Users log into Office 365, services delivered from cloud. Media Path PSTN calls connect through on-premises hardware. Standard Direct SIP Connectivity to Next Hop SIP Peer (Gateway/SBC/PBX).

20 Cloud PBX with On-premises PSTN Connectivity Skype for Business Software Split Domain Existing Telephony Infrastructure Customer Premises PSTN Calls

21 On-premises PSTN Connectivity: Benefits Take advantage of existing comms infrastructure. Retain your carrier contract. Simply migrate users from on-premises to cloud. Preserve customization in Server deployment. Significantly smaller HW footprint onsite.

22 On-premises PSTN Connectivity Multiple ways to implement this topology Existing Customer Server Pool New Customer Server Pool Cloud Connector Edition Partner Appliance Connect existing topology to Office 365 using Split Domain & migrate users to Cloud PBX. Cloud PBX user s PSTN Traffic transits pool. Deploy Skype for Business Server and connect it with Office 365. Customers can operate additional services onprem (VIS, etc.) Packaged VMs on Customer Hardware provides PSTN connectivity components with Office 365. Cloud PBX users PSTN Traffic transits VMs Partner offering where required Skype for Business Server software or VMs packaged with SBC/Gateway.

23 On-premises PSTN Connectivity Comparing New Server Pool vs. Cloud Connector Edition New Customer Server Pool Cloud Connector Edition Update Process Completely Manual Automated & Delivered from cloud Maximum Simultaneous Calls Users Supported (worst case) ,500 Physical Servers Required 3 Two; Dual proc, Hex core One; Dual Proc, Hex Core Server Licenses 4 2x WS Standard Edition 1x WS Datacenter Edition Other Resources Required AD Schema Modifications, Reverse Proxy, File Share None Install Time (est.) Three days Half-Day Cloud Config Time 5 PSTN / PBX Integration 5 Additional Scenarios Supported 6 Users homed on-premises Video Interoperability Enterprise Voice On-Prem Dial-in Conferencing Equivalent Equivalent None (** Much simpler to scale out)

24 1- Maximum Simultaneous Calls for collocated mediation sever with Standard Edition per - Maximum Simultaneous Calls for Cloud Connector Edition 500 per slide 44 in this presentation 2 Assuming Heavy telephony usage of one port for every 5 users per US/library/gg aspx 3 Standard Edition requires Dual Proc Hex Core while Edge Server minimum is Dual proc Quad Core 4 WS Datacenter Edition required for Cloud Connector due to number of VMs on Host computer. 5 Both a new SE deployment and Cloud Connector require configuration with O365 and customer s IP-PBX with equivalent complexity. 6 Additional Scenarios may require additional hardware, software or third party products

25 Pre-requisites: Server Pool Pool: Lync Server 2013 or Skype for Business 2015 Server Standard or Enterprise Edition Edge: Lync Server 2013 or Skype for Business Server 2015 Mediation: Lync Server 2013 or Skype for Business Server 2015 Co-located or in a separate pool Tested On-premises PSTN infrastructure Active directory synchronization Skype for Business Hybrid Organization configured

26 Pre-requisites: Cloud Connector Edition Requirements No on-premises Skype For Business Deployment Qualified next-hop SIP Peer: IP-PBX, SIP Trunk, SBC or Gateway Hosts located in the DMZ 500 Simultaneous Calls 50 Simultaneous Calls 64-bit dual processor, six core, Intel i quad core CPU 2.50 gigahertz (GHz) or higher RAM 64 GB ECC RAM 32 GB DDR non-ecc Disk Network Four 600 GB 10K RPM 128M Cache SAS 6Gbps disks, RAID 5 Three 1 Gbps Ethernet High throughput network adapters Two 1TB 7200RPM SATA III (6 Gbps) in RAID 0 Two 1 Gbps Ethernet Capacity Stand-alone capacity estimated with 70% Internal Users, 30% External users Multiple Packaged VM sets can be stacked for greater scale.

27 On premises PSTN Connectivity: Cloud Connector Edition Mediation, Edge CMS & Domain Controller VMs

28 Call Routing Summary Inbound call flow User s Direct Inward Dial (DID) number terminates at PSTN gateway or PBX. Call is routed to on-premises Skype For Business deployment. User s Active Directory object indicates a different deployment locator. Request is proxied through on-premises Edge proxy to Skype For Business Online. Invite is routed to end user s logged-in endpoints. If accepted, media is routed either locally or through the company s Edge Server or firewall. If rejected, media is routed to Cloud PBX Voice Mail. Outbound call flow User instantiates a PSTN call. Client normalizes number and sends invite to home server. Voice policy enforcement and call authorization is performed on-premises. Call is routed to PSTN via Mediation Server.

29 On premises PSTN Connectivity: Multi-site Mediation, Edge CMS & Domain Controller VMs Mediation, Edge CMS & Domain Controller VMs Call to US +1 via San Jose GW Media Signaling

30 Manageability Configuration Firewall requirements identical to Skype for Business Server Access Edge & A/V Edge On-premises settings are managed through Skype For Business Server Control Panel and PowerShell. Cloud settings are managed through remote PowerShell cmdlets. User management The on premises Skype for Business Control Panel and Management shell enables configuration relevant to user with synchronization of the settings online Monitoring CDR are collected on premises. QoE is reported online and exposed through Call Quality Dashboard

31 Read More About Cloud Telephony with Office 365 Explore all the features and abilities Read More Next Steps Learn more about PBX and Cloud Telephony Solution See all the tools and features in action Register for Demo Get a Free of Cost Quotation Contact US