Cube Installation Kit Manual ENCORE /ST G4

Transcription

1 Cube Installation Kit Manual ENCORE /ST G4

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3 Installation Manual Cube Dealer Installation Kit for ENCORE /ST G4

4 Installation Manual Cube Dealer Installation Kit 2002 Sonnet Technologies, Inc. All rights reserved. Sonnet Technologies, Inc. 15 Whatney Irvine, California USA Phone: Fax: Customer Service: (Monday Friday, 7 a.m. 5 p.m. Pacific Time) Online Support Form: Website: Remember to register your product online at to be informed of future upgrades and product releases. Sonnet, the Sonnet logotype, Simply Fast, the Simply Fast logotype, and Encore are trademarks of Sonnet Technologies, Inc. Macintosh, Mac and the Mac logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Other product names are trademarks of their respective owners. This manual may not be copied, in whole or in part, without the written consent of Sonnet Technologies, Inc. Sonnet has made every effort to ensure the accuracy of this manual. All specifications are subject to change without notice. Manual Number: MNL-SGC-E-A Release: v 1.0 Printed in the U.S.A.

5 Contents Preface v Getting Started Check Addendum Pages Take Precautionary Measures Multiple Upgrade Recommendation General Overview You Should Have Operating System Compatibility Cube Hardware Features vii vii vii vii viii viii viii viii 1 Software Installation 1-1 Install or Upgrade to Mac OS Update Power Mac Firmware Hardware Installation 2-1 Shut Down and Remove 2-2 Computer Core Remove Top Plate and Support Posts 2-3 Remove Video Riser Card 2-4 (with Video Card) Remove Logic Board 2-6 Remove Processor Card 2-7 and Thermal Transfer Plate Install Encore/ST G4 Processor 2-8 Upgrade Card Remove Airport Card Bracket 2-10 and Antenna Assembly Remove Drive Assembly 2-11 Install Fan 2-12 Reassemble Computer 2-12 Turn on Computer Troubleshooting Guide Warranty Contacting Customer Service 5-1 iii

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7 Preface This manual explains how to install the hardware and software for the Sonnet Encore /ST G4 processor upgrade card and cooling fan into a Power Mac G4 Cube. Due to the complex design and assembly of the Cube, Sonnet strongly recommends that a qualified technician perform this installation. This documentation assumes you have a working knowledge of the Macintosh and its operating conventions. If you are unfamiliar with the Macintosh, see your computer s documentation. WARNING: In order for the Encore/ST G4 to operate in your system, Mac OS (or later), and the latest Power Mac G4 firmware must be installed. If your system does not meet these criteria, you must upgrade to OS (or later) and update your system s firmware before installing this upgrade. Otherwise, your system will not operate with the Encore/ST installed. Instructions follow. Firmware updates must be run under Mac OS 9.x (9.2.x for the final update prior to installing the Encore/ST card), not Mac OS X, nor Classic mode. v

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9 Getting Started Check Addendum Pages For the most current information regarding the Sonnet Encore/ST G4, read the addendum pages that may be packaged with your product. Visit Our Website The latest software updates and online support files are available from the Sonnet website at Take Precautionary Measures We recommend that you make a backup of important information on your system s hard drive prior to installing new hardware or software. When handling computer products, take care to prevent components from being damaged by static electricity; avoid carpeted areas. Handle electronic components only by their edges, and avoid touching connector traces and component pins. Familiarize Yourself with the Instructions Please familiarize yourself with the instructions in this manual before beginning the installation. If you feel you are unable to install the computer hardware, contact a qualified computer technician. Multiple Upgrade Recommendation If you intend to perform multiple hardware upgrades to your Power Mac G4 Cube, we strongly recommend that you complete the installation of the Encore/ST and cooling fan first, and then install the remaining upgrades; complete each upgrade and test it before proceeding to the next. vii

10 General Overview We strongly recommend reading through this entire manual if this is your first time installing a processor upgrade card in the Power Mac G4 Cube. The Power Mac G4 Cube is a compact marvel of Apple engineering. Although it was never intended for the Cube s processor to be upgraded, Sonnet s engineers have created the Encore/ST G4, a processor upgrade solution designed to deliver advanced processing power to the Cube. You Should Have The following items should be included in your product package (see Figure 1): Cooling fan Four 20mm Torx T-15 screws (for cooling fan) Sonnet Torx T-10 tool (for Cube screws) Sonnet Torx T-15 tool (for fan screws) Torx T-15 screws (for cooling fan) Cooling fan Torx T-10 tool Torx T-15 tool The following items are required for installation: Encore/ST G4 processor upgrade card, (sold separately) Mac OS minimum (required for firmware update procedure) Power Mac G4 Cube Firmware version (min.) Tweezers Four small containers to separate screws removed from the Cube (recommended) Top plate Figure 1 release latch core Prior to beginning the hardware installation of the Encore/ST and cooling fan, you MUST first perform any necessary Mac OS software upgrade and firmware update to your Cube as explained in the software installation chapter that follows. posts (4) enclosure viii Operating System Compatibility At this printing, Encore/ST G4 processor upgrade cards are compatible with Mac OS 9.2.x through Mac OS X version For up-to-date Mac OS compatibility, check our website. Cube Hardware Features Prior to proceeding with the software and hardware installation of the Encore/ST card and cooling fan, you should become familiar with some basic Cube hardware features (Figure 2). Figure 2

11 Due to its compact and complex design, there are numerous screws of different types (Figures 3 and 4) that must be removed, and then reinstalled in the proper places. In order to replace the processor card and install the fan, you will need to remove several components. Most of the computer will be disassembled during the course of this upgrade process. Do not proceed with this installation unless you feel comfortable with completely disassembling your Cube. Sonnet strongly recommends that a qualified technician perform this installation. #1 (Qty: 11) Screw Types #2 (Qty: 1) #3 (pan head, Qty: 1) #4 (Qty: 2) As you proceed with disassembling the Cube in the hardware installation of the Encore/ST, we recommend that you place the screws in separate containers to help you to easily identify and keep track of them. This will minimize confusion during reassembly. Before working inside your Cube, always move it to an area where you can freely work, and gently rest it on a soft cotton cloth to prevent scratching the computer s enclosure. #5 (supplied by Sonnet, Qty: 4) #6 (Qty: 2) Figure 3 #7 (Qty: 1) Screw #4 Screw #3 Screw #4 Core Screw #2 Screw #7 Screw #5 Screw #6 Screw #6 FAN Note: All other screws removed/installed are Screw #1; locations for these have not been indicated. Figure 4 ix

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13 Chapter 1 Software Installation At this printing, the Encore/ST G4 processor upgrade card is compatible with Mac OS through OS X version For up-to-date Mac OS compatibility information, check our website. WARNING: In order for the Encore/ST G4 to operate in your system, Mac OS (or later), and the latest Power Mac G4 firmware must be installed. If your system does not meet these criteria, you must upgrade to OS (or later) and update your system s firmware before installing this upgrade. Otherwise, your system will not operate with the Encore/ST installed. Instructions follow. Firmware updates must be run under Mac OS 9.x (9.2.x for the final update prior to installing the Encore/ST card), not Mac OS X, nor Classic mode. 1-1

14 Install or Upgrade to Mac OS or Later, If Necessary The Encore/ST G4 requires Mac OS or later in order to operate in your system, and it must be installed before you install the processor upgrade card. 1. Verify the Mac OS version on your system is at least Mac OS 9.2.1, and then install or upgrade the OS software if necessary (Figure 1). Figure 1 WARNING: When you install (or upgrade to) Mac OS or later, you may have to upgrade the Cube s firmware as part of the software installation. Please note, the firmware installed with the Mac OS may not be the version required by the Encore/ST. Before installing the Encore/ST, you may be required to upgrade your firmware again; you MUST ensure your system is using version firmware. If your system is using an earlier version of the firmware, your system will not operate with the Encore/ST installed. Update Power Mac Firmware Before installing the Encore/ST, you must ensure your Power Mac G4 Cube system s firmware has been updated to the latest version (currently 4.1.9). Please note, your system must be able to make a connection to the Internet to perform the steps in this section. Figure 2 firmware version 1. Boot your system in Mac OS or later (not OS X, nor OS X Classic mode). 2. From the Apple Menu, select and open Apple System Profiler. Click the triangle next to Production Information, and find the Boot ROM version information (Figure 2). If it reads $ f1, skip the rest of the steps in this section and proceed to chapter 2. Otherwise, go to step

15 3. Log on to the Internet and type the following, without spaces, in your browser window s address bar: article.html?artnum=75129 software link 4. Click on the appropriate software link to download the firmware software (Figure 2). 5. Double-click the G4 Cube FWUpdate smi file icon to mount the G4 Cube Firmware Update disk image. Figure 3 6. Double-click the G4 Cube Firmware Update icon to open the disk image, then double-click the About G4 Cube Firmware Update file icon. Once the read me file has opened, print it. 7. Following the directions on the pages you printed, update the firmware on your system. Once the firmware update is complete, proceed to chapter

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17 Chapter 2 Hardware Installation This chapter contains instructions for installing the Encore/ST processor upgrade card (sold separately) and the provided cooling fan into the Power Mac G4 Cube. Support Note: When handling computer products, take care to prevent components from being damaged by static electricity; avoid working in carpeted areas. Handle processor upgrade cards only by their edges and avoid touching connector traces and component pins. 2-1

18 WARNING: In order for the Encore/ST G4 to operate in your system, Mac OS (or later), and the latest Power Mac G4 Cube firmware must be installed. If your system does not meet these criteria, you must upgrade to OS (or later) and update your system s firmware before installing this upgrade. Otherwise, your system will not operate with the Encore/ST installed. Refer to Chapter 1, Software Installation, for details. enclosure Shut Down and Remove Computer Core 1. Shut down your Power Mac G4 Cube. If it has been on for any length of time, allow it to cool for 5 minutes. Figure 1 release latch 2. Disconnect the power and peripheral cables from underneath the computer and move it to an area where you can freely work. 3. To avoid scratching the computer s enclosure, turn the computer upside-down on a soft clean cloth (Figure 1). Figure 2 4. Touch any bare metal on the underside of the computer to discharge any static electricity. Support Note: To avoid generating a static charge in your body, do not walk around the room until after you finish the installation, reassemble and close the computer. When disconnecting cables, do not pull on the wires; always pull on the connectors. release latch core enclosure 5. Press down on the release latch (Figure 2) and allow it to extend completely. Figure 3 6. Gently pull the core from the computer enclosure (Figure 3) Set the computer core down in front of you with the video card heat sink facing you (Figure 4). Press down on the release latch until it locks into place. video card heat sink Figure 4

19 Remove Top Plate and Support Posts 1. Carefully lift and turn over the core so the release latch is face-down, and the video card heat sink is still facing you, and then set the core down on a soft cloth (Figure 5). #1 (x4) screw #1 screw #1 screw #1 screw #1 2. Locate and remove the four screws that secure the top surface of the top plate to the computer core (Figure 5). top plate video card heat sink Figure 5 3. Locate and remove the four screws (two each from opposite sides) that secure the top plate s edges to the computer core (Figure 6). Note: The two screws located in the center are longer than the rest of the screws. #1 (x2) #4 (x2) top plate screw #4 (longer) screw #1 core Figure 6 4. Gently lift up and hold the top plate away from the computer core (Figure 7). top plate Figure 7 5. Carefully rotate the top plate away from the computer core to expose the circuit board on the underside (Figure 8). top plate circuit board 2-3 core Figure 8

20 6. Carefully disconnect the small, white 5-pin connector from the top plate s circuit board, and set the top plate aside (Figure 9). top plate 5-pin connector Figure 9 7. Locate the four support posts and carefully lift them straight up and away from the computer core (Figure 10). post post post post Figure 10 Remove Video Riser Card (with Video Card) 1. Rotate the computer core back 90 degrees so the computer core is resting on its side with the video card heat sink facing upward (Figure 11). #1 (x2) video card heat sink 2. Remove the two screws securing the video card to the bottom plate (Figure 11). bottom plate screw #1 screw #1 Figure Locate and remove the screw (if present) located on the upper left corner of the video card (Figure 12) #1 (x1) clip video card Remove the clip (if present) from the upper left corner of the video card (Figure 12). screw #1 Figure 12

21 5. Grasping the video riser card by its top corners, gently rock and disengage it from the connector on the logic board (Figure 13). Notes: The video card is plugged into the video riser card, and both cards are still connected to the computer core at this point. video card video riser card Figure Holding the video card by its edges, disconnect the flat, black 3-pin connector from the video riser card (Figure 14). video riser card 3-pin connector Figure Locate and disconnect the small, white 5-pin connector plugged into the programmer s switch circuit board secured to the bottom plate, with wires leading back to the video riser card (Figure 15). video riser card programmer s switch 5-pin connector Figure Press down on its release tab and push in the black 2-pin connector, and then disconnect it from the video riser card (Figure 16). video riser card pin connector Figure 16

22 WARNING: Before removing the logic board, you must be certain the heat sink is cool to the touch. If it is not, you may damage the thermal transfer foil that separates the heat sink and thermal transfer plate. Note: The thermal transfer foil may lift slightly in spots on the thermal transfer plate when you remove the logic board. This will not cause problems unless the foil is damaged. screw #1 logic board 2. Locate and remove the three spring-loaded screws securing the processor card to the logic board; all three screws are screwed down tightly (Figure 18). Note: One of the screws has longer threads than the other two. screw #2 screw #3 Remove Logic Board 1. Locate and unscrew the four screws securing the logic board to the computer core; use tweezers to remove the screws from the core (Figure 17). Note the position of each of the four screws; they must be reinstalled in the same positions as they were originally installed. screw #1 Figure 17 #6 (x2) screw #6 screw #6 DIMM slots screw #7 #7 (x1) Figure 18 top of computer core 3. Rotate the computer core 90 degrees, back to the upright position, so the logic board is facing you (Figure 19). DIMM slots Support Note: If you find that the logic board is sticking to the heat sink, do not forcefully remove the logic board. Starting at the top and working your way down the edges, use your hands to separate the logic board from the heat sink by spreading them apart. Avoid touching the inside surfaces Carefully separate the logic board from the heat sink, and then starting at the top, disconnect the three connectors plugged into the logic board (Figure 20). Note: The top connector has a release tab; press down on the tab and push in the connector, and then pull the connector to disconnect it. logic board Figure 19 logic board connector connector connector Figure 20

23 WARNING: When removing the logic board from the core, be careful to not tear the RF shield material (metallic fabric) attached to the bottom plate. This material surrounds the ports, and may interfere with the logic board removal as you lift it from the core. 5. While holding down on the RF shield material, carefully rotate the logic board to disengage it, and lift it out of the computer core (Figure 21). DIMM slots logic board RF shield material Figure 21 Remove Processor Card and Thermal Transfer Plate 1. Set the logic board down on a flat surface with the thermal transfer plate face up (Figure 22); do not touch the top surface of the thermal transfer plate. thermal transfer plate logic board Figure Grasping the thermal transfer plate and processor card by their edges, carefully lift them up and away from the logic board (Figure 23). logic board processor card Figure Note the three spacers on the logic board (Figure 24); these spacers rest between the processor card and the logic board. These spacers must be in the same positions on the logic board when you install the Encore/ST card. spacer spacer spacer 2-7 Figure 24

24 4. Handling them by their edges, stand the processor card and thermal transfer plate on end with the rectangular connector at the bottom (Figure 25). Pressing on the clip, gently squeeze the top edges of the thermal transfer plate and processor card together until the clip unhooks slightly from the processor card. processor card clip connector thermal transfer plate Figure While continuing to squeeze the plate and the card together, completely unhook the clip, and then remove it (Figure 26). clip thermal transfer plate processor card Figure Lift the thermal transfer plate off of the processor card (Figure 27); set it aside with the shiny side face-up. Note: Do not touch the shiny surface at any time. thermal transfer plate processor card Figure Install Encore/ST G4 Processor Upgrade Card 1. Remove the Encore/ST processor upgrade card from its anti-static package, making sure to handle the card by its edges and remove the packing material (Figure 28). Also, do not touch the thermal pad covering the processor. anti-static package Encore/ST card Figure 28

25 Support Note: You will find a piece of foam covering a connector on the edge of the Encore/ST card. Do not remove the foam; the connector is not used in this installation. Encore/ST card 2. Hold the Encore/ST card with the rectangular connector facing toward you (Figure 29). Carefully remove the cap covering the connector, and place the cap on the original processor card s connector. Place the original processor card into the anti-static package and store it in a safe place. protective cap Figure Handling it by its edges, place the thermal transfer plate, shiny-side up, on top of the Encore/ST card, aligning the large hole in the plate over the large component on the Encore/ST card (Figure 30). Note: The three posts on the bottom of the plate fit into the corner holes in the Encore/ST card. thermal transfer plate large component Encore/ST card Figure Place the clip into the slot in the thermal transfer plate, with the word Top on the right (Figure 31). Push down on the clip, where Top is imprinted, to hook the clip over the bottom surface of the Encore/ST card. clip press here thermal transfer plate Encore/ST card Figure Handling them by their edges, pick up the Encore/ST card, thermal transfer plate, and clip together. Stand them on end with the Encore/ST card s rectangular connector at the bottom (Figure 32). While gently squeezing the top edges of the thermal transfer plate and Encore/ST card together, press on the clip until it hooks over the edge of the Encore/ST card (Figure 32). Confirm that the plate is resting flat and level across the Encore/ST card. Encore/ST card clip Figure 32 thermal transfer plate 2-9

26 6. Verify the spacers are in place on the logic board (Figure 33). 7. Align the Encore/ST card s rectangular connector with the connector on the logic board, and then set the Encore/ST card (with attached thermal transfer plate) on top of the spacers (Figure 33). Encore/ST card spacer connector spacer spacer logic board Figure Gently press down on the thermal transfer plate until the Encore/ST card s connector snaps together with the logic board connector (Figure 34). Set the logic board aside for now; you will reinstall it later. thermal transfer plate Encore/ST card Figure 34 Remove AirPort Card Bracket and Antenna Assembly 1. Orient the computer core so the AirPort card bracket is facing you. If there is an AirPort card installed, disconnect the AirPort antenna cable from it; you do not need to remove the AirPort card from the bracket. Otherwise, carefully pull out the antenna cable from under the tape on the bracket (Figure 35). #1 (x2) AirPort antenna cable screw #1 screw #1 AirPort card bracket Figure Remove the two screws securing the bracket to the core (Figure 36) Remove the AirPort card bracket from the core (Figure 36). AirPort card bracket Figure 36

27 3. Lift up and remove the side panel from the drive assembly (Figure 37). drive assembly side panel Figure Locate a small metal enclosure at the bottom corner of the core; this is part of the AirPort antenna. Slide it up and then toward you to disengage it from its bracket (Figure 38). antenna cable bracket enclosure 5. Pick up the enclosure and carefully pull out the antenna cable from inside the computer core, being careful to avoid both corner posts and brackets (Figure 38). corner post 6. Remove the other metal enclosure, located on the opposite side of the core, as described in step 4. Remove Drive Assembly 1. Orient the computer core so the drive cable is facing you (Figure 39). Locate and remove the screw securing the drive assembly to the core. Turn the core around, and then remove the remaining screw securing the drive assembly to the core. #1 (x2) drive assembly screw #1 Figure 38 drive cable Figure Lift the drive assembly straight up and out of the core, and then set it aside (Figure 40). drive assembly 2-11 Figure 40

28 WARNING: You must install the fan with the label face-up. If it is installed with the label face down, the computer will not be cooled properly. As a result, the processor may overheat and cause severe damage to the Encore/ST card. Repairs due to this damage are not covered by warranty. heat sink Install Fan 1. Rotate the core so the flat side of the heat sink is facing you (Figure 41). Holding the supplied cooling fan with the label face up, and its wires sticking out to the left, insert the fan under the heat sink, and set the fan on the fan brackets (Figure 41) 2. Using the four supplied screws and the larger supplied Torx tool, secure the fan tightly to the fan brackets (Figure 42). #5 (x4) fan wires screw #5 fan Figure 41 fan screw #5 Figure Route the fan wires behind the logic board support bracket (Figure 43). Note: You will connect the fan s connector later. fan wires logic board support bracket Figure 43 Reassemble Computer 1. Orient the computer core so the side of heat sink is facing you. Lower the drive assembly straight down into the core (Figure 44). drive assembly 2-12 Figure 44

29 2. Using the same two screws you removed previously, secure the drive assembly tightly to the core (Figure 45). #1 (x2) drive assembly screw #1 Figure Reinstall the AirPort antenna with the cable routed inside the corner posts and laying flat along the bottom plate (Figure 46); verify the metal enclosures are installed properly. Note: Be sure to secure the cable to the brackets by sliding it into the bracket s notches. antenna cable bottom plate bracket notch enclosure corner post Figure Slide the side panel back onto the drive assembly (Figure 47); make sure all four tabs are engaged. slot drive assembly tab side panel Figure Place the AirPort card bracket back onto the computer core (Figure 48). Verify no cables or wires are overlapped or pinched behind the bracket. AirPort card bracket 2-13 Figure 48

30 6. Verify the bracket is held in place by the retaining clip, and then using the same two screws you removed previously, secure the AirPort card bracket tightly to the core (Figure 49). If there is an AirPort card installed, be sure to reconnect the antenna cable. Otherwise, verify that the AirPort antenna cable cable is secured to the bracket. #1 (x2) retaining clip AirPort antenna cable screw #1 screw #1 AirPort card bracket Figure Locate the small white connector on the DC-to- DC board, which is plugged into the logic board (Figure 50). Plug in the fan s connector to the connector on the DC-to-DC board. Verify the connector is plugged in securely. fan DC-to-DC board fan connector logic board Figure Place the logic board part way into the core, making sure to align the board s slots with the core s guide pins, and the connector ports with the openings in the bottom plate (Figure 51). Verify no wires or cables get pinched underneath. slot logic board guide pin core Figure Plug in the indicated cables to their mating connectors on the logic board (Figure 52). Verify each connector is plugged in securely. logic board connector connector Press the logic board all the way down into the core (Figure 52). connector Figure 52

31 11. Orient the computer core so that it is resting on its side, with the logic board facing up, and the bottom plate facing you (Figure 53). #6 (x2) screw #6 screw #6 Support Note: To ensure good contact between the heat sink and the thermal transfer plate, you must first screw in the three spring-loaded screws tightly, loosen them slightly, and then screw them down snugly, again. 12. Install the three spring-loaded screws, making sure to install the one with the longer threads in the hole closest to you (Figure 53). Verify the screws are very snug, but do not overtorque them. 13. Secure the logic board with the same four screws you removed previously (Figure 54). Note the description and position of each of the four screws. Verify the screws are snug, but do not overtighten them. DIMM slots screw #7 #7 (x1) Figure 53 screw #1 screw #1 logic board screw #2 screw #3 Figure Locate the CUDA switch on the logic board, near one of the spring-loaded screws (Figure 55). Using a small blunt object, press and hold down the switch for five seconds. Pressing this switch resets the computer to ensure the processor upgrade card is recognized. CUDA switch Figure Grasping the video card by its edges, plug in the 2-pin connector to the video riser card (Figure 56). Verify the connector is plugged in securely. video riser card pin connector Figure 56

32 video riser card 16. Plug in the small 5-pin connector to the programmer s switch (Figure 57) Verify the connector is plugged in securely. programmer s switch 5-pin connector Figure Plug in the 3-pin connector to the video riser card (Figure 58) Verify the connector is plugged in securely. video riser card 3-pin connector Figure Insert the video card s monitor connectors into the bottom plate, and then plug the video riser card into the slot on the logic board, and verify it is completely seated (Figure 59). Verify no wires are pinched. video card video riser card Figure Secure the video card to the core with the clip (if present) and the same screw you removed previously (Figure 60). #1 (x1) video card clip screw # Figure 60

33 20. Secure the video card to the bottom plate using the same two screws you removed previously (Figure 61). 21. Press down on the edge of the DC-to-DC board to ensure it is firmly seated in the logic board connector (Figure 61). #1 (x2) DC-to-DC board bottom plate screw #1 screw #1 Figure Orient the core so it is resting on the bottom plate, and then install the support posts (Figure 62). post post post post Figure Plug in the small, white 5-pin connector to the connector on the bottom of the top plate (Figure 63). Verify the connector is plugged in securely. top plate 5-pin connector Figure Set the top plate back onto the core, and verify the screw holes are aligned properly and no wires are pinched (Figure 64). top plate 25. Secure the top plate along the edges with the same four screws you removed previously (Figure 64); be sure to install the longer screws in the center holes. core screw (longer) screw 2-17 Figure 64

34 26. Secure the top plate to the core with the same four screws you removed previously (Figure 65). #1 (x4) screw #1 screw #1 screw #1 screw #1 top plate Figure Check the screws on every side of the computer core, and if necessary, tighten any loose screws. Also, visually inspect all sides of the core to make sure no wires or cables are sticking out, and that the core appears square (Figure 66). Place the computer core in front of you with the release latch face up. Figure Push in the release latch to make it rise. Orient the core properly with the enclosure, and then carefully lower the core into the enclosure (Figure 67). 29. Push in the release latch to secure it, and verify the computer core is locked into the enclosure (Figure 68). release latch core enclosure 30. Return the computer to your computing area, and reconnect all the cables. Turn on Computer 1. Turn on your Power Mac G4 Cube; your accelerated machine should boot normally. Figure 67 release latch Due to the effect that occurs when you press and reset the CUDA switch, some Mac OS preference files will have been changed to their default settings. You will need to reset date and time, as well as mouse and keyboard settings. After changing these settings, your installation is complete. Figure 68

35 Chapter 3 Troubleshooting Guide Problem: Using the power switch on top of the Cube, the computer won t turn on. Possible Solution: Remove the core from its enclosure, and then remove the eight screws securing the top plate. Lift up the top plate and verify the small, white 5-pin connector (wires leading from the DC-to-DC board plugged into the main logic board) is plugged in securely to the the sensor switch. Problem: There are extra Torx screws left after reassembling the Cube. It is easy to miss a screw when you reassemble the computer. Refer to Figure 4 on page ix for a general overview, and then starting at the beginning of chapter 2, follow the steps in order and disassemble the computer to check for vacant fastener holes at each step. Confirm each screw s location using the following screw count list: 8 screws (#1 x 6, #4 x 2) secure the top plate to the core chassis 2 screws (#1 x 2) secure the video card to the bottom plate 1 screw (#1 x 1) secures the video card to either a standoff screwed into the logic board, or a bracket attached to the DC-to-DC board 4 screws (#1 x 2, #2 x 1, #3 x 1) secure the corners of the main logic board to the core 3 screws (#6 x 2, #7 x 1) secure the main logic board and processor card to the heat sink 2 screws (#1 x 2) secure the AirPort card bracket to the core 2 screws (#1 x 2) secure the drive assembly to the core 4 screws (#5 x 4) secure the fan to the fan brackets in the core 3-1

36 Problem: Flashing question mark appears on screen. Possible Solution: Remove the core from its enclosure, and then check the hard drive interface cables within the Cube. Verify the connectors are plugged in securely. Problem: No video appears upon startup. Possible Solution: Remove the core from its enclosure, and following the instructions, disassemble it up to the point when you remove the video riser card. Check and verify all three cables are attached securely to the video card. Problem: The fan is inaudible. Possible Solution: The provided fan is very quiet when operating. You may verify fan operation by placing a sheet of paper directly over the heat sink vent on top of the Cube; air should blow out through the vent and move the paper. 3-2

37 Chapter 4 Warranty Sonnet Technologies, Inc. warrants that its product(s) shall be free from defects in materials and workmanship for a period of three years following the date of original purchase. Sonnet s liability under this warranty shall be limited, at its option, to repairing or replacing product(s) shown to be defective either in materials or workmanship. The sole and exclusive remedy under this warranty shall be such repair or replacement. A claim of defective materials or workmanship in product(s) shall be allowed only when it is submitted to Sonnet within the warranty period. No claim shall be allowed in respect to product(s) which have been altered, neglected, damaged or stored in any manner which adversely affects them. No product(s) shall be returned to Sonnet for any reason without a return authorization from Sonnet. You bear the responsibility for shipping product(s) to Sonnet within 30 days of authorization and paying for associated shipping and insurance costs. Sonnet will pay the cost to ship repaired or replaced product(s) back to you. This warranty shall also apply to product(s) that replace defective product(s) but only for the original warranty period. The warranty period shall not be extended by reason of defect, or any period of time during which the product(s) are not available to you because of defects, without the express written consent of Sonnet. EXCEPT FOR THE EXPRESS WARRANTY AGAINST DEFECTS IN MATERIALS AND WORKMANSHIP CON- TAINED HEREIN, SONNET MAKES NO WARRANTY OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, AND ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED BY SONNET. Without limitation of the foregoing, Sonnet expressly disclaims any liability whatsoever for any damages incurred, directly or indirectly, in connection with its product(s), including without limitation, loss of profits and special, incidental or consequential damages, whether caused by Sonnet s negligence or otherwise. 4-1

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39 Chapter 5 Contacting Customer Service The Sonnet website ( has the most current support information and technical updates. Before you or call Sonnet Customer Service, please: Check our website for the latest updates and online support files Check your manual for helpful information When you or call Sonnet Customer Service, have the following information available so one of our representatives can better assist you: Product name Serial number Date of purchase Place of purchase Computer type and model Operating system and version If further assistance is needed, you may use our Online Support Form available at: Or you may contact us at: Sonnet Customer Service Tel: (Monday Friday, 7 a.m. 5 p.m. Pacific Time) Fax: support@sonnettech.com Remember to register your product online at to be informed of future upgrades and product releases. 5-1

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42 Sonnet Technologies, Inc. 15 Whatney Irvine, CA USA Fax: Tel: MNL-SGC-E