Dialog 3185 and 3185MW

Transcription

1 Analog Telephones for MD110 Commnication System User Gide Cover Page Graphic Place the graphic directly on the page, do not care abot ptting it in the text flow. Select Graphics > Properties and make the following settings: Width: 15,4 cm (Important!) Height: 11,2 cm (May be smaller) Top: 5,3 cm (Important!) Left: -0,3 cm (Important!) This text shold then be hidden.?

2 Welcome Welcome Welcome to the User Gide for the Ericsson Analog 3185 and 3185MW telephones in the Ericsson MD110 Commnication System. It is a state-of-the-art Commnication System. Its alliance of featres and facilities effectively improves commnications for virtally any kind of organization. To take fll advantage of these advanced featres and facilities there is a line of telephones, designed for ease of se in every sitation. Some markets se differing codes for some fnctions. In this gide, all fnctions are described sing the most common code for every specific fnction. As a note the markets and their differing code is shown. The latest version of this User Gide can also be downloaded from: Note: Since the Ericsson Analog 3185 and 3185MW telephones easily can be switched between plse and tone dialling they can be connected to all types of telephone exchanges, bt remember that analog telephones mst be connected to analog lines. ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or conseqential damages in connection with the frnishing, performance or se of this material. Hereby, Ericsson Enterprise AB, declares that this telephone, is in conformity with the essential reqirements and other relevant provisions of the Eropean R&TTE directive 1999/5/EC. Please refer to EN/LZT R1A Ericsson Enterprise AB 2002 All rights reserved. No parts of this pblication may be reprodced, stored in retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, withot prior written permission of the pblisher. 2

3 Table of Contents Table of Contents page Description - Dialog 3185 and 3185MW Telephone... 4 Free Seating (optional)... 7 Incoming Calls... 9 Otgoing Calls Dring Calls When Yo Receive a Bsy Tone Call Forwarding Internal Messages Voice Mail Information Abbreviated Nmbers Grop Facilities Other Usefl Facilities Paging (optional) Date and Time Athority Adjstments Adible Signals Installation Trobleshooting Index

4 Description - Telephone Description - Dialog 3185 and 3185MW Telephone (bottom side) The Dialog 3185 telephone is not eqipped with a Message Waiting lamp. 4

5 Description - Telephone 1 Display 16 characters. Indicates call dration or date and time. 2 Programmable keys Ten keys for storing freqently called nmbers. Yo can store two nmbers per key (pper and lower), see section Abbreviated Nmbers on page Message Waiting lamp A flashing light indicates a waiting message. See section Internal Messages on page 35. Note: This fnction is only valid for the Dialog 3185 MW (Article nmber DBVA /208 R1A). 4 Mte To switch the microphone on or off. See section Dring Calls on page Handset and speaker volme To adjst the volme. See section Adjstments on page R-key Used for example to make an inqiry, to transfer a call or to establish a conference, see section Dring Calls on page 14. Can be set to two different modes, see section Adjstments on page Line / Lodspeaker on/off a. Line key for in and otgoing calls. b. Lodspeaker on or off. See section Dring Calls on page Program Storing nmbers. See section Abbreviated Nmbers on page 44. Setting the clock. See section Other Usefl Facilities on page Tone Temporary change to tone dialling. See section Dring Calls on page Last Nmber Redial / Pase key a. Redial last nmber dialled. b. Insert a pase if yo have to wait for dial tone. 11 Ring signal volme Adjst ring signal volme. See section Adjstments on page Ring signal character Adjst ring signal character. See section Adjstments on page 70. 5

6 Description - Telephone 13 Tone / Plse dialling Switch between tone or plse dialling. See section Adjstments on page Flash / Earth mode Switch between flash (timed break) or earth mode for the R-key. See section Adjstments on page Clock on/off See section Date and Time on page Lodspeaker 17 Microphone 18 Handset with hearing aid fnction See section Adjstments on page 70. Please note: The handset may retain small metal objects in the earcap region. 6

7 Free Seating (optional) Free Seating (optional) The Free Seating fnction is sed for persons who have an office extension nmber bt no telephone set of their own. For example, flexible office workers, persons mostly working otside the office, etc. As a Free Seating ser and working from the office, yo logon to any free telephone set that temporarily will be assigned with yor extension nmber and yor system athorities. * 11 * Press z * z # d To log on Enter the athorization code and press Enter yor telephone nmber and press Replace the handset to finish the procedre Note: An earlier version of the Free Seating fnction se another procedre: To log on, press * 1 0 * extension No. #. 7

8 Free Seating (optional) # 11 # Press d To log off Replace the handset to finish the procedre Note: An earlier version of the Free Seating fnction se another procedre: To log off, press # 1 0 #. 8

9 Incoming Calls Incoming Calls A ring signal indicates an incoming internal or external call. Answer calls z On another extension Yo can answer a call to another extension from any phone in yor office. and call the ringing extension Yo receive bsy tone. 8 Press Note: France press 4 ; Sweden press 6 9

10 Incoming Calls Answer a second call A call waiting tone will inform yo, dring a conversation, that a second call is waiting on yor phone. Yo have two options. d y d Option 1: Finish the ongoing call: Replace the handset The new call will be signalled on yor phone. to receive the new call Option 2: Ask yor conversation partner to wait: Press and replace the handset The waiting call will be signalled on yor phone. to receive the new call After finishing the new call: d Replace the handset Yor first call will be signalled on yor phone. to receive the first call again Handsfree Yo can also answer calls handsfree. l Press withot lifting the handset Yo are connected to the caller via the lodspeaker and microphone. (l Press to terminate a handsfree call 10

11 Otgoing Calls Otgoing Calls Sometimes yo make a call bt the person is not available. These fnctions will help yo in yor attempts to establish contact with the called party. Make calls How to make internal and external calls. and dial either: z An extension nmber to make an internal call, or 0 z Dial the digit or digits to get an external line Dial tone. Note: Which digit or digits to press for an external line, depends on the configration of the system. d Replace the handset to end the call Notes: Yo can make yor calls faster, sing common abbreviated nmbers and by programming yor own abbreviated nmbers. If yo receive a qee tone when the digit or digits to get an external line are dialled (optional fnction Least Cost Roting is sed in the system), keep waiting. Once a line becomes free yo will receive a dial tone. If a warning tone is heard, the selected line is marked Expensive. 11

12 Otgoing Calls Wait for dial tone Sometimes it is reqired to wait for a new dial tone after dialling the prefix digit when making an external call. In sch sitations, yo mst store the pase for a new dial tone into the nmber: r Press Handsfree Yo can also make handsfree calls. l Press withot lifting the handset z Dial the nmber Yo are connected to the caller via the lodspeaker and microphone. (l Press to terminate a handsfree call Individal External Line To make a call on a specific external line: * 0 * Press z # z Dial the individal external line nmber and press Dial the digit or digits to get an external line and the external nmber 12

13 Otgoing Calls Last External Nmber Redial When yo initiate an external call the system atomatically stores all the dialled digits, irrespective of whether the call was sccessfl or not. r Note: To redial a nmber that incorporates a wait for a new dial tone, yo mst indicate to the telephone where in the nmber it mst pase and wait for the new dial tone. To do this, press the redial-key at the proper place in the nmber. See section Make calls on page 11. and press to redial last dialled external nmber Call Timer P When yo make an otgoing call, the Call Timer starts after 4 seconds, showing the dration of yor call. When the call is finished the dration is displayed for 15 seconds. If yo want to see the dration of yor last call (idle phone): and press Display example: 13

14 Dring Calls Dring Calls The MD110 Commnication System allows yo to handle calls in many different ways. Yo can for instance make an inqiry, transfer the call or create a conference. Monitoring Yo have an ongoing conversation via the handset. l Press to switch the lodspeaker on d Replace the handset The lodspeaker monitors the call. Note: When the lodspeaker is on, the microphone is atomatically switched off in the handset. Yo can adjst the volme, see section Adjstments on page 70. (l Press to end the call From Monitoring to handset Contine yor conversation via the handset. 14

15 Dring Calls Mte Yo have an ongoing conversation. m Press to switch the microphone on or off When the lamp lights, the caller will not be able to hear the conversation in yor room. Inqiry Dring an ongoing conversation yo like to make an inqiry to an internal or external party. y Press The first party is pt on hold. z Call the second party When the party answers yo can switch between the calls (Refer Back), transfer the call, create a conference and end one of the calls. 2 Press to retrn to the first party Note: Sweden press R Refer Back Yo can switch between connected parties: 2 Press to pt the ongoing conversation on hold The first party is connected. Note: Sweden press R 15

16 Dring Calls Transfer Yo have an ongoing internal or external conversation and yo want to transfer the ongoing call. y Press z Call the second party Yo can transfer the call before answer or wait for answer Note: Make sre, that yo are connected to the desired party. d Replace the handset The call is transferred. Note: If yo have pt more than one call on hold, the last call that was pt on hold will be transferred. If the dialled extension is bsy or Transfer is not allowed, yor phone will ring again. 16

17 Dring Calls Conference With this procedre yo can inclde p to seven parties in a conference. Only the conference leader can admit participants. Dring the conference a tone will be heard every 15th second. Note: The conference tone might be disabled for yor system. Yo have an ongoing conversation and want to establish a telephone conference. Yo will become the conference leader. y Press z Call the second party Wait for answer. 3 Press to establish a three party conference Now yo have established a three party conference. Note: Sweden press R Repeat the procedre to inclde other persons to the conference d Replace the handset to leave the conference Dial mode If yor telephone is in the plse dialling mode, and yo want to se any of the atomated data services that reqire tone dialling, yo can switch temporarily to tone dialling dring a call, e.g. when calling interactive tele services or controlling telephone answering machines remotely. t Note: After yo end the call, dialling is reset to plse dialling. Press to switch to tones 17

18 Dring Calls On Hold y d Yo can temporarily pt the ongoing call on hold. Calls pt on hold can be resmed on yor own telephone or another. Press and replace the handset z To resme the call on yor own extension To resme the call on another extension Call the extension where the call was pt on hold 8 Press Note: France press 4 ; Sweden press 6 18

19 When Yo Receive a Bsy Tone When Yo Receive a Bsy Tone Bsy extension or external line If yo call an extension and receive a bsy tone or get no answer or all external lines are bsy yo can se these methods: d Atomatic Callback If a called extension is bsy or there is no answer: 6 Press Note: France, Finland and Sweden press 5 Replace the handset to finish procedre Yo are called back (recall ring signal) when the ongoing call is finished or the next time a new call is finished. Yo have to answer within eight seconds, otherwise the Callback service is cancelled. when yo are called back The system calls the extension. Note: Callbacks can be activated on several extensions at the same time. 19

20 When Yo Receive a Bsy Tone z # d If all external lines are bsy (after dialling the digit or digits to get a line): 6 Press Note: France, Finland and Sweden press 5 Dial the external nmber and press Replace the handset to finish procedre When an external line becomes free yo will be called back (recall ring signal). Yo have to answer within eight seconds, otherwise the Callback service is cancelled. when yo are called back The system calls the external nmber. Note: Only one Callback can be activated on a bsy external line. Cancel any single Callback # 37 * z Press and dial the extension nmber Note: To cancel a single Callback on a specific external line, dial the digit or digits to get a line instead of the extension nmber. # d Press and replace the handset # 37 # Press d Cancel all callbacks Replace the handset 20

21 When Yo Receive a Bsy Tone Call Waiting If yo rgently wish to contact a bsy extension or external line, yo can notify it by a call waiting signal. 5 Press Note: France and Finland press 6; Sweden press 4 Keep handset off-hook. When the called extension or the external line becomes free, it will be called atomatically. Note: The Call Waiting fnction might be blocked for se on yor extension (programmed by system administrator). If Call Waiting is not allowed yo will contine to receive a bsy tone. Intrsion on a bsy extension Yo can intrde on an ongoing call on a bsy extension. 4 Press Note: France and Sweden press 8 Before the Intrsion is exected a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard. Notes: The warning tone might be disabled for yor system. The Intrsion fnction might be blocked for se on yor extension (programmed by system administrator). If Intrsion is not allowed yo will contine to receive a bsy tone. 21

22 When Yo Receive a Bsy Tone Intrsion on a bsy external line Yo can intrde on an ongoing call on a bsy external line. * 4 4 * z Press and dial the individal external line nmber # z Press and dial the digit or digits to get an external line Bsy tone. 4 Press Note: France and Sweden press 8 Before the Intrsion is exected a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard. Notes: The warning tone might be disabled for yor system. The Intrsion fnction might be blocked for se on yor extension (programmed by system administrator). If Intrsion is not allowed yo will contine to receive a bsy tone. 22

23 Call Forwarding Call Forwarding Diversion If yo do not want to be distrbed or will be ot of the office, yo can have all calls to yor extension diverted to a pre-programmed answering position. Dring Diversion yo will hear a special dial tone. Yo can still make calls as sal. Diversion can be direct, on no answer, on bsy or to another information service facility. * 21 # Press d Order direct Diversion from yor own extension The call is diverted to an individal position or p to three predetermined common answering positions (depending on the type of the incoming call). Programmed by the system administrator. Note: U.K. press * 2 # Replace the handset Note: Diversion can also be ordered and cancelled from the answering position, se the same procedre as in section Internal Follow-me on page

24 Call Forwarding # 21 # Press d Cancel direct Diversion from yor own extension Note: U.K. press # 2 # Replace the handset Note: Diversion can also be ordered and cancelled from the answering position, se the same procedre as in section Internal Follow-me on page 26. * 211 # Press to order d # 211 # Press d Diversion when there is no answer Note: Finland and Norway press * 6 1 # Replace the handset The incoming call is diverted after 3 signals. To cancel: Note: Finland and Norway press # 6 1 # Replace the handset 24

25 Call Forwarding * 212 # Press to order d # 212 # Press d Diversion when caller receives a bsy tone Note: Finland and Norway press * 6 7 # Replace the handset To cancel: * 218 # Press d Note: Finland and Norway press # 6 7 # Replace the handset Diversion to another information service facility Replace the handset To cancel: # 218 # Press d Replace the handset 25

26 Call Forwarding Internal Follow-me All calls to yor extension are diverted to an extension of yor choice (within the private network). Dring Follow-me yo will hear a special dial tone. Yo can still make calls as sal. Order from yor own extension * 2 1 * z Press and dial the answering position nmber Note: U.K. press * 2 * No. # d Press and replace the handset # 21 # Press d Cancel from yor own extension Note: U.K. press # 2 # Replace the handset Redirect from answering position * 21 * z Press and dial yor own extension nmber Note: U.K. press * 2 * No. * z Press and dial the diversion nmber # d Press and replace the handset Calls are diverted to the answering position. Note: Internal Follow-me mst be ordered from yor own extension before yo can redirect from answering position. 26

27 Call Forwarding Cancel from answering position # 2 1 * z Press and dial yor own extension nmber Note: U.K. press # 2 * No. # d Press and replace the handset External Follow-me If External Follow-me is allowed yo can have all calls to yor extension diverted to an external nmber of yor choice. A special dial tone will be heard. Yo can still make calls as sal. Order * 2 2 # z Press and dial the digit or digits to get an external line and the external nmber # d Press and replace the handset Cancel # 22 # Press d Replace the handset 27

28 Call Forwarding Bypass Diversion If Bypass Diversion is allowed from yor extension, yo can bypass an activated Diversion/Follow-me on a specific extension. * 6 0 * z Press and dial the extension nmber # Press and wait for answer Personal Nmber (optional) With this fnction yo can be reached on yor normal office telephone nmber even if yo are in another room, ot of the office, at home, etc. Depending on the fnctionality of yor office exchange, yo can have either one individal single search profile or yo can choose between five individal search profiles. A search profile can be designed to fit the sitation, i.e. In the office, On travel, At home, etc. Both internal or external telephone nmbers can be sed in a profile. On yor reqest, the search profiles are programmed or modified by the system administrator. See section To design and order yor search profiles on page 31. When the fnction is activated, incoming calls are transferred to different telephones or back-p services in yor decided order. If an answering position in the profile is bsy, the call can be transferred to another predefined position in the profile, i.e. Voice Mail or a colleage. Yo can activate the fnction from yor own office telephone or when ot of the office, by sing the Direct Inward System Access fnction (DISA). 28

29 Call Forwarding * 10 * Press To activate or change to another profile from yor office telephone ( 1-5 ) Dial the search profile digit # d Press and replace the handset Note: If the operator is inclded in the activated profile as an answering position, always inform the operator if yo are absent. Use the Absence Information fnction or call the operator. If Voice Mail is inclded in the activated profile, always pdate yor greeting with Absence Information. # 10 # Press d To cancel from yor office telephone Replace the handset 29

30 Call Forwarding * 75 Press z * z # * 10 * Press z * To activate or change to another profile from an external telephone The external telephone mst be of psh btton type provided with hash (#) and star (*) keys or a mobile telephone adapted for dial tone plses (DTMF). Call the DISA fnction at yor office Dial tone. Enter the athorization code and press Dial yor own extension nmber and press Dial tone. Dial yor own extension nmber and press ( 1-5 ) Dial the search profile digit # d Press and replace the handset Note: If the operator is inclded in the activated profile as an answering position, always inform the operator if yo are absent. Use the Absence Information fnction or call the operator. If Voice Mail is inclded in the activated profile, always pdate yor greeting with Absence Information. 30

31 Call Forwarding z * 75 * Press z * z # # 10 * Press z # d To cancel from an external telephone The external telephone mst be of psh btton type provided with hash (#) and star (*) keys or a mobile telephone adapted for dial tone plses (DTMF). Call the DISA fnction at yor office Dial tone. Enter the athorization code and press Dial yor own extension nmber and press Dial tone. Dial yor own extension nmber and press Replace the handset To design and order yor search profiles The search profiles are installed or changed by the system administrator. In order to set p yor profiles, copy the setting form, fill in yor new or changed profiles and give it to yor system administrator. Note: If Personal Screen Call Server is connected to yor system, yo can edit the profiles via yor Intranet. See instrctions for the server! 31

32 Call Forwarding Important notes when designing yor search profiles: Avoid a ring time longer than 45 seconds for yor profiles Usally the caller hangs p after 3-6 ring signals. If yo need a longer ring time, the maximm time is 60 sec. Consider the time yo need to react and answer on each answering position in yor profiles Yo might need p to 15 seconds to react and answer on a desk or cordless telephone and seconds for a mobile telephone. There mst be an answering position at the end of every profile (Voice Mail or operator/secretary) If not, calls might end p nanswered. Consider what shold happen when yo are bsy on a telephone The available options are: Diversion to Voice Mail Diversion to the operator If an answering machine, a FAX or other answering service is sed as an early answering position, it might interrpt the searching Disconnect the answering service, or design the ring times so they do not affect the searching. If yor system admits jst one single personal profile, design the profile only with yor 2-3 most freqently sed positions If yo add more nmbers, there is a risk that the caller hangs p before a late position is called. If yor system admits 1-5 personal profiles, design the different profiles to fit yor most sed positions Make sre yo se as few answering positions as possible for each profile. Profile examples: In office At home On travel Absent/not reachable 32

33 Call Forwarding Example: How to fill in yor setting form for search profiles: Profile 1 In office Search order Type of telephone or answering position* Telephone nmber 1 Desk Cordless Voice Mail Ring time (seconds) * Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc. Profile 2 At home Search order Type of telephone or answering position* Telephone nmber 1 External Mobile Voice Mail Ring time (seconds) 33

34 Call Forwarding Setting form for search profiles Name: Department: Telephone No: Accont: Profile 1... Search order Type of telephone or answering position* Telephone nmber Ring time (seconds) * Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc. Profile 2... Search order Type of telephone or answering position* Telephone nmber Ring time (seconds) Profile 3... Search order Profile 4... Search order Profile 5... Search order Type of telephone or answering position* Type of telephone or answering position* Type of telephone or answering position* Telephone nmber Telephone nmber Telephone nmber Ring time (seconds) Ring time (seconds) Ring time (seconds) 34

35 Internal Messages Internal Messages Regarding incoming messages, see section Voice Mail on page 37. Manal Message Waiting (MMW) If there is a message waiting for yo, yo will hear a special dial tone after lifting the handset. For Dialog 3185MW there is also a lamp indication. Answer MMW at yor own extension # 31 # Press d Cancel MMW at yor own extension Replace the handset 35

36 Internal Messages Order MMW to another extension When yo call an extension and receive bsy tone or get no answer yo can make a call to order a message waiting indication on that telephone. * 31 * Press z Dial the extension nmber # d Press and replace the handset Cancel MMW to another extension # 31 * Press z Dial the extension nmber # d Press and replace the handset 36

37 Voice Mail Voice Mail Yor incoming messages can be indicated by a rapidly flashing Message Waiting lamp (Dialog 3185MW telephone). While yo are away from the office, callers can leave messages in yor mailbox. Integrated Voice Mail (optional) This fnction allows yo to leave a voice message to the caller when yo are nable to answer calls, e.g. when ot of office, in a meeting, etc. Then the caller can leave a message in yor mailbox. When back in office yo can enter yor mailbox and listen to received messages. Yo can choose to divert all incoming calls to yor mailbox, or calls when there is no answer, or calls when yor telephone is bsy. When yo enter yor mailbox, yo will hear recorded instrctions how to handle listening, recording, storing and deleting messages, and how to change yor secrity code. To activate and deactivate yor mailbox For all incoming calls: See Call Forwarding, section Internal Follow-me (fnction code 21). Use the nmber to the voice mail system as the answering position nmber. When incoming calls get no answer: See Call Forwarding, section Diversion when there is no answer (fnction code 211). 37

38 Voice Mail When incoming calls get a bsy tone: See Call Forwarding, section Diversion when caller receives a bsy tone (fnction code 212). z z To enter yor mailbox Please ask the system administrator for yor defined voice mail system nmber. Once yo have entered the voice mail system, yo can handle yor messages/greetings and change yor secrity code, see section To handle the mailbox on page 40. From yor office telephone: Dial the nmber to the voice mail system If yo are asked to enter yor secrity code: Enter yor secrity code Code at delivery = yor extension nmber. Follow the recorded instrctions z From another telephone: Dial the nmber to the voice mail system If yo are asked to enter yor secrity code (the sed telephone has a mailbox of its own): # Press z z Enter yor mailbox nmber (normally yor office extension nmber) Enter yor secrity code (if reqired) Follow the recorded instrctions 38

39 Voice Mail z To enter someone else s mailbox Dial the nmber to the voice mail system If yo are asked to enter yor secrity code (the sed telephone has a mailbox of its own): # Press z z Enter the mailbox nmber (normally the office extension nmber of the person served) Enter the secrity code of the person served (if reqired) Follow the recorded instrctions 39

40 Voice Mail To handle the mailbox Recorded information on the line informs abot the nmber of new and stored messages. If yo have too many messages stored, yo will first be asked to delete saved messages. Recorded instrctions ask yo to press different digits in order to listen to caller's messages, record yor own greetings, change yor password or exit yor mailbox, etc. The following diagram gives an overview of the mailbox system and the digits to be sed. 40

41 Information Information If yo are not in the office for a certain period of time (e.g. meeting, vacation, lnch, illness), this featre allows yo to inform yor callers why yo are absent. External callers will be roted to the operator who also has access to yor absence info. Absence Information (optional) To be sed dring absence to inform callers abot the reason and time or date of yor retrn. If yo are athorized, yo can also enter absence information on another extension from yor own extension. Order To store text information. Example: Back on September 15th (=0915). * 23 * Press ( 0-9 ) Enter the absence code Note: The absence codes consist of one digit which depends on the system connected to the exchange. Contact yor system administrator regarding yor available absence codes. * Press and enter the date (MMDD) or time (HHMM) of yor retrn Note: If no retrn time or date is needed, this step can be exclded. 41

42 Information d # Press to enter the information Replace the handset Internal callers receive the information on the display (or as spoken information to callers withot display phone). External callers will be roted to the operator who also has access to yor absent info. Cancel # 23 # Press d Replace the handset The programmed information is erased. * 230 * Press z * Order for another extension Dial the extension nmber and press ( 0-9 ) Enter the absence code * 0915 Press and enter the date or time of the other person s retrn # Press d Replace the handset 42

43 Information # 230 * Press z # d Cancel for another extension Dial the extension nmber and press Note: If the special dial tone is received, the athorization code for the other extension is reqired. Add the code and press # before replacing the handset. Replace the handset 43

44 Abbreviated Nmbers Abbreviated Nmbers By sing abbreviated nmbers, yo can make calls simply by pressing a few keys. The common abbreviated nmbers consist of 1-5 digits and are stored in the exchange (by the system administrator). Up to 10 individal abbreviated nmbers (yor personal most freqently sed external nmbers) can be stored and sed on the keys * * 0 to * * 9 (if this fnction is allowed). Note: In Finland p to nine nmbers, keys 1-9. z ** z Common abbreviated nmbers Dial the common abbreviated nmber Please refer to yor telephone directory. Individal abbreviated nmbers Yo can program and activate yor most freqently sed external nmbers on the keys * * 0 to * * 9. and press Dial the abbreviated nmber A nmber between 0 and 9. Note: Finland press * * ( 1-9 ); Sweden press ( 0-9 ) # 44

45 Abbreviated Nmbers Program individal abbreviated nmber How to program external nmbers on the keys 0 to 9. * 51 * Press z * Select an abbreviated nmber between 0 and 9 and press Note: Finland press ( 1-9 )* 0 z Dial the digit or digits to get an external line and the external nmber # Press d Replace the handset Note: The programmed nmber may consist of a maximm of 20 digits pls a *, which indicates the second dial tone from the pblic network. 45

46 Abbreviated Nmbers # 51 * z # d # 51 # d Erase one programmed nmber and press Enter the nmber yo want to erase (0-9) and press Note: Finland press ( 1-9 ) # Replace the handset Erase all programmed nmbers and press Replace the handset Dial By a Fnction Key Head Office e Yo can program and activate directory nmbers (extensions and common abbreviated nmbers) on the programmable keys. It is possible to store 20 nmbers and the nmber can consist of maximm 20 digits. Press to make a call (pre-programmed) Note: One press will activate the nmber in the pper memory, a doble press will activate the nmber in the lower memory. 46

47 Abbreviated Nmbers P z e d Program How to program a directory nmber on the programmable keys. Press Dial the nmber Yo can se any directory nmber, e.g. a common abbreviated nmber or a colleage s extension nmber. Yo can also store codes that contain *, #, R and Tone. To store a nmber that incorporates a wait for a new dial tone, see section Otgoing Calls on page 11. Press a programmable key Note: One press will store the nmber in the pper memory, a doble press will store the nmber in the lower memory. Yo can remove the transparent cover in order to write the names beside the keys. If a nmber is already stored, it will be erased atomatically. If yo wold like to erase a dial-by-name nmber, store a 0 instead of the telephone nmber. Replace the handset P e d Checking stored nmbers How to see a programmed directory nmber. Press Press the desired programmable key to see the programmed nmber Note: One press will display the nmber in the pper memory, a doble press will display the nmber in the lower memory. Replace the handset 47

48 Grop Facilities Grop Facilities Call Pick-p Grop People working in a team can have their telephones programmed by the system administrator to form Call Pick-p grops. In a Call Pick-p Grop, any member can answer any individal call to grop members. 8 Press to answer Notes: One Call Pick-p Grop can serve as an alternative to another grop. Calls to the alternative grop can only be answered when there are no calls to yor own grop. Finland and Sweden press 0 Common Bell Grop Calls are signalled on a common bell. 8 Press to answer Note: Finland and Sweden press 0 48

49 Grop Facilities Grop Hnting As a member of a grop of extensions that is called by a common nmber, yo can temporarily leave the grop. * 2 1 * z Press and dial yor own extension nmber Note: U.K. press * 2 * No. # Press d Replace the handset # 21 # Press d To re-enter the grop Note: U.K. press # 2 # Replace the handset If yo are athorized yo can divert all calls to a grop to another extension or grop: * 24 * Press z * z # Press d Replace the handset Dial the nmber of the grop to be diverted and press Dial the extension nmber of the new anwering position 49

50 Grop Facilities To cancel the Diversion: # 24 * Press z # Press d Replace the handset Dial the nmber of the grop that has been diverted 50

51 Other Usefl Facilities Other Usefl Facilities * 61 * Press z # z Accont Code (optional) This fnction is sed to charge a call to an accont nmber or to prevent nathorised calls from yor telephone. The accont code can have 1 to 15 digits. Note: Finland and Norway press * 7 1 * Enter the accont code and press Dial tone. Dial the digit or digits to get an external line and the external nmber 51

52 Other Usefl Facilities General Cancellation The following featres can be simltaneosly cancelled: Callback (all Callbacks are cancelled). Diversion/Internal and External Follow-me. Manal Message Waiting/Message Diversion. Do Not Distrb. Flexible Night Service. Order # 001 # Press d Replace the handset Night Service When the exchange is in night service mode, all yor incoming calls to the operator are transferred to a selected extension or grop of extensions. The exchange is eqipped with for different night service modes: Common Night Service All incoming calls to the operator are transferred to one specific extension. Answer the call in the normal way. Individal Night Service Selected external calls to the operator are transferred to one specific extension. Answer the call in the normal way. Universal Night Service All incoming calls to the operator are transferred to a niversal signalling device, e.g. the common bell. Answer the call as described in section Common Bell Grop on page

53 Other Usefl Facilities Flexible Night Service This fnction permits yo to order an external line and connect it directly to yor telephone. Ask yor operator for the external line nmbers. To order Flexible Night Service * 84 * z Press and dial the digit or digits to get a line * z Press and dial the external line nmber # Press d Replace the handset Cancel # 84 # z Press and dial yor own extension nmber d Replace the handset 53

54 Other Usefl Facilities Hot Line Ask yor system administrator if yo reqire this fnction. Delayed Hot Line When the handset of the delayed hot line telephone is lifted or when the line key is pressed, a timer is started. If no digit is pressed before time ot, a call is atomatically generated to a specific extension or external line. If a digit is pressed before time ot the telephone works as an ordinary telephone. Note: This fnction is only available in newer versions of the telephone exchange. Direct Hot Line The same fnction as described above, bt no delay. Only hot line calls can be placed from this line. To be sed e.g. as alarm phone, door phone etc. Alarm extension An extension can be programmed by system administrator as an alarm extension. A call to an alarm extension obtains atomatic intrsion if the extension is bsy. Up to seven calling parties may be connected at the same time. Emergency state In the event of an emergency the operator can switch the exchange into emergency state, dring which only preprogrammed extensions are permitted to make calls. 54

55 Other Usefl Facilities Data commnication Yor telephone can be sed together with a PC as an integrated voice and data terminal. Contact yor system administrator if yo reqire this fnction. Direct Inward System Access (DISA) (optional) If yo are assigned to se this fnction and yo are working externally, yo can call yor office and get access to an external line in order to make bsiness calls. The bsiness call will be charged yor office extension nmber or an accont nmber. Yo will jst be charged for the call to the office. The external telephone mst be of psh btton type provided with hash (#) and star (*) keys or a mobile telephone adapted for dial tone plses (DTMF). After a completed DISA call yo mst hang p before a new DISA call can be made. Depending on the type of athorization code and if an accont code is sed, different procedres mst be sed: z * 72 * Press z # z With common athorization code Call the DISA fnction at yor office Dial tone. Enter the athorization code and press Dial tone. Dial the external nmber 55

56 Other Usefl Facilities z * 75 * Press z * z # z With individal athorization code Call the DISA fnction at yor office Dial tone. Enter the athorization code and press Dial yor own extension nmber and press Dial tone. Dial the external nmber 56

57 Paging (optional) Paging (optional) Persons eqipped with a wireless paging receiver or assigned to a lamp signal, can be paged from a telephone set. Depending on the type of paging system it is possible to send digit messages or voice messages to the paged person. Paging can also be initiated and answered dring an ongoing call. Make an inqiry call and proceed according to the appropriate procedre for the type of connected paging system. Yo can then either retrn to the ongoing call or transfer the paging call to the person that was pt on hold. If this person is an external sbscriber, yor exchange mst be programmed for this fnction. If yo receive a congestion tone when paging, this indicates that the paged person has his paging receiver in the charging rack and is probably ot of the office. 57

58 Paging (optional) Paging receivers withot a display and Paging via lamp signals To initiate When there is no answer or a bsy tone, keep the handset off hook: 7 Press Wait for an answer with the handset off hook. * 81 * Press z # If yo want to start Paging withot calling the person: Dial the extension nmber and press Wait for an answer with the handset off hook. To answer * 82 * Press z # * 82 # Press From any telephone within the system and within the predetermined paging time: Dial yor own extension nmber and press Or if only one paging call is permitted at the time: 58

59 Paging (optional) Paging receivers with a display To initiate When there is no answer or a bsy tone, keep the handset off hook: 7 d Press and replace the handset Wait for the paged person to call back. * 81 * Press z # d If yo want to start Paging withot calling the person: Dial the extension nmber and press Wait for the acknowledgement tone. Replace the handset Wait for the paged person to call back. 59

60 Paging (optional) * 81 * Press z * z # d If yo want to send a digit message code: Dial the extension nmber and press Dial the message code (1-10 digits) and press Wait for the acknowledgement tone. Replace the handset If expected, wait for the paged person to call back. To answer * 82 * Press z # * 82 # Press From the nearest telephone within the system: Call the extension nmber shown in the display of yor paging receiver. If zeros are shown it indicates that yo are being paged from an external sbscriber. To answer: Dial yor own extension nmber and press Or if only one paging call is permitted at the time: If a message code is shown in the display, take the appropriate action. 60

61 Paging (optional) Paging receivers with voice message To initiate When there is no answer or a bsy tone, keep the handset off hook: 7 Press Leave yor message after the tone. Jst before the predetermined speech time is ended, a warning tone will be heard. If yo want to start Paging withot calling the person: * 81 * Press z # Dial the extension nmber and press Leave yor message after the tone. Jst before the predetermined speech time is ended, a warning tone will be heard. To answer If yor paging receiver has bothway voice connection, press the answer btton to speak. If no bothway connection exists, take the appropriate action according to the message or answer the paging in the same way as Paging withot a voice message. 61

62 Paging (optional) Alarm Paging To initiate * 810 * Press z # d Dial the extension nmber and press Wait for the acknowledgement tone. Replace the handset * 810 * Press z * Dial the extension nmber and press z # d Replace the handset If yo want to send an alarm message code: Dial the message code (1-5 digits) and press Wait for the acknowledgement tone. 62

63 Paging (optional) * 820 * Press z # * 820 * Press z * z # To acknowledge an alarm Yo mst acknowledge the alarm to be terminated: Dial yor own extension nmber and press To acknowledge an alarm for another extension: Dial the other extension nmber and press Dial yor own extension nmber and press 63

64 Date and Time Date and Time Yor telephone has a bilt in 24-hor clock, which is displayed when the handset is on-hook (idle phone). To change the date and time: P Slide the clock switch to ON Press and hold The defalt date and time is displayed. The indication for month is flashing. z + z + z + z P Enter month (two digits) and press The indication for day is flashing. Enter day (two digits) and press The indication for hor is flashing. Enter hor (two digits) and press The indication for minte is flashing. Enter minte (two digits) and press to activate The colon between hor and minte is flashing to indicate that the clock is rnning. Note: If a telephone connected in parallel with the Premim telephone is sed for more than 1 1/2 hors, the clock will stop and mst be set again. 64

65 Athority Athority Data Privacy Data Privacy allows yo to make a call withot any distrbances, i.e. Intrsion. This fnction is atomatically cancelled when the call is finished. Order * 41 # z Press and dial the nmber Do Not Distrb, DND When yo activate DND, calls to yor extension are not indicated. Otgoing calls can be made as sal. * 2 7 # Dial to activate Special dial tone. or # 27 # Dial to deactivate d Replace the handset to finish activation/deactivation 65

66 Athority Grop Do Not Distrb If yor extension is defined as a master extension (programmed by system administrator), yo can mark a grop of extensions as Grop Do Not Distrb. The grop can be bypassed by yo. Order * 2 5 * z Press and dial the grop nmber # Press Special dial tone. d Replace the handset Note: Germany and Soth Africa press * 2 8 * No. Cancel # 2 5 * z Press and dial the grop nmber # d Press and replace the handset Note: Germany and Soth Africa press # 2 8 * No. Bypass * 6 0 * z Press and dial the extension nmber # Press The call is made to the specified extension in the grop. 66

67 Athority Athorization code, common (optional) If yo are assigned to se a common athorization code (1 to 7 digits) yo can temporarily change any sed telephone within the exchange to the athority level connected to this code. Yo can se the code for one call only or yo can open the phone for some calls and lock it when leaving the phone. * 72 * Press z # z To se for a single call Enter athorization code and press Verification tone. Dial the digit or digits to get an external line and the external nmber # 73 * Press z # To open an extension for some calls Enter athorization code and press Verification tone. * 73 * Press z # To lock an extension Enter athorization code and press Verification tone. 67

68 Athority Athorization code, individal (optional) If yo are assigned to an individal athorization code (1 to 7 digits, affiliated to yor own extension) yo can lock yor own extension to a common athority level, e.g. when ot of the office. Yo can also temporarily change any other sed telephone within the exchange to the same athority level as yo have on yor own phone. The individal code can be changed from yor own extension. * 76 * Press z # To lock yor telephone Enter athorization code and press Verification tone. * 75 * Press z # To make calls with yor athority level when yor telephone is locked Enter athorization code and press Verification tone. z Dial the digit or digits to get an external line and the external nmber # 76 * Press z # To open yor telephone Enter athorization code and press Verification tone. 68

69 Athority * 75 * Press z * z # To assign yor own athority level to another telephone Enter athorization code and press Verification tone. Dial yor own extension nmber and press Verification tone. z Dial the digit or digits to get an external line and the external nmber * 74 * Press z * z # To change yor individal athority code Enter old athorization code and press Enter new athorization code and press Verification tone. 69

70 Adjstments Adjstments Handset and lodspeaker volme V Use the volme keys. Dring a call, adjst the listening volme (handset- or monitor mode). The volme is reset when yo hang p. Press to change the volme Ring signal volme b The ring signal volme can be adjsted in three steps: soft, medim and lod. Adjst the ring signal volme sing the slide switch. Slide to change the volme Ring signal character c The ring signal character can be adjsted with two different characters: bass and treble. Adjst the ring signal character sing the slide switch. Slide to change the character 70

71 Adjstments Tone/Plse dialling z On delivery, yor telephone is set to tone dialling mode. To find ot if yo can se tone dialling, proceed as follows: and dial the nmber The sal way of making an otgoing call. If the call goes throgh, yo don t have to change yor telephone to plse dialling. If, however, the dial tone contines withot interrption when yo start to dial the nmber, yo are connected to an exchange/pbx that reqires plse dialling and yo need to set it to plse dialling. Slide to change Notes: Yo can also temporarily switch yor telephone to tone dialling, see section Dring Calls on page 14. Flash/Earth mode z On delivery, yor telephone is set to flash mode. The R-btton (register recall) can be set to two different modes: timed break (flash) and earth. To find ot if yo have to change the mode of the R-btton, proceed as follows: Make a call and se any of the services that reqire R If yo cannot se the service, yo need to change the mode of the R-btton to the earth position. Slide to change Hearing aid compatibility Since yor telephone has a bilt-in indctive copler for the hardof- hearing, anyone so desiring can se the telecoil in his/her hearing aid while telephoning. To do so, simply switch the hearing aid in the T position. 71

72 Adible Signals Adible Signals The following different tones and signals are sent from the exchange to yor telephone. Tone characteristics The tones shown in this section are the most sed tones worldwide. Many markets se a differing tone for one or more sitations. Dial tone Special dial tone Ringing tone or Qee tone every 4th second Bsy tone Congestion tone Nmber nobtainable tone Call waiting tone Intrsion tone Conference tone every 15th second (to all parties) Verification tone Warning tone, expensive rote 72

73 Adible Signals Ring signals Three different ring signals inform yo abot the type of the incoming call. The signals shown in this section are the most sed signals worldwide. Many markets se signals that are adapted for the local standards. If yo get a signal that is not described or yo cannot identify, ask yor system administrator. Internal ringing signal External ringing signal Recall signal (atomatic callback reminder) 73

74 Installation Installation Install cables 1 Cable to handset 2 Cable to exchange 3 Wall monting screw holes Yo can pt the cable to the handset in any of the two notches nderneath the telephone. The cable to the exchange has to be plgged in ANALOGUE LINE. Change cables To remove a cable, psh down the plg s stop. Use a screw-driver to nlock the stop. 74

75 Installation Wall monting handset hook When monting on a wall, yo have to pll ot and trn the hook. Install stand and adjst telephone Press to decrease angle Pll to increase angle Tiltable display Adjstable angle 75

76 Installation Placing the telephone Do not place yor telephone on sensitive srfaces. Use a nonslippery pad to protect yor frnitre from possible damage. Do not place yor telephone near sorces of extreme heat, e.g. near the radiator. Make sre that the line cable isn t creased. Cleaning the telephone Use a slightly moistened (not wet) cleaning-rag or an anti-static rag and wipe off the telephone careflly. Do not se rogh rags, solvents or aggressive cleaning flids. Any damages of the telephone, that are cased by non-observance of these instrctions, are not part of the liability given by the manfactrer. 76

77 Trobleshooting Trobleshooting This section contains information on how to solve common operational problems. Go throgh the following steps if yo enconter any problems. If this does not solve the problem, contact yor system administrator. If others have similar problems, there may be a system error. Falt check list 1. Make sre yor telephone is connected to an analog line 2. Read the Installation chapter To make sre that yo have done everything correctly and that everything is properly connected. 3. Disconnect all extra eqipment If yor telephone is working properly when done, the problem lies in the extra eqipment. 4. Connect a fnctioning telephone instead of the falty one If that telephone is working properly, the problem is probably in yor telephone, contact yor system administrator. 5. Check for operational problems If operational problems are fond, the problem is in the telephone network, contact the local telephone service or the local telephone company. 77