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1 1 Contents CONTACTING VEEAM SOFTWARE... 5 Customer Support... 5 Online Support... 5 Company Contacts... 5 About this Guide... 6 About VEEAM Endpoint Backup For LabTech... 7 How It Works... 8 Discovery... 9 Data Collection Veeam Endpoint Backup Management Tasks Alerting Monitoring and Reporting PREREQUISITES System Requirements LabTech Server Endpoints Backup Manager Plug-in Permissions Connection Settings LICENSING License Expiration Exceeding License Limit Installing License Viewing License Details Submitting License Usage Report Submitting a License Usage Report on Demand Submitting a License Usage Report Automatically Usage Logging Updating License Updating License On Demand Updating License Automatically Revoking Desktops and Servers from License INSTALLATION AND CONFIGURATION Installing Veeam Endpoint Backup for LabTech Before You Begin Step 1. Deploy LabTech Agents Step 2. Install Veeam Endpoint Backup for LabTech Installing Veeam Endpoint Backup for LabTech from the LabTech Solution Center Installing Veeam Endpoint Backup for LabTech Manually... 24

2 2 Step 3. Install the License Configuring Veeam Endpoint Backup for LabTech Modifying Monitor Configuration Modifying Script Scheduling Settings Setting Data Retention Period Upgrading Veeam Endpoint Backup for LabTech Upgrading Veeam Endpoint Backup for LabTech from the LabTech Solution Center Upgrading Veeam Endpoint Backup for LabTech Manually Uninstalling Veeam Endpoint Backup for LabTech Step 1. Switch Veeam Endpoint Backup to Free Mode Step 2. Uninstall Veeam Endpoint Backup for LabTech MANAGING VEEAM ENDPOINT BACKUP Installing Veeam Endpoint Backup Other Ways to Install Veeam Endpoint Backup Activating Veeam Endpoint Backup Activating Veeam Endpoint Backup Switching Veeam Endpoint Backup to Free Mode Checking Veeam Endpoint Backup Mode Enabling Read-Only Access Mode Enabling Read-Only Access Mode for Veeam Endpoint Backup Disabling Read-Only Access Mode for Veeam Endpoint Backup Collecting Veeam Endpoint Backup Data Configuring Backup Job Settings Before You Begin Step 1. Launch Configure Backup Wizard Step 2. Select Backup Mode Step 3. Specify Volumes to Back Up Step 4. Specify Folder to Back Up Configuring Filters Step 5. Select Backup Destination Step 6. Specify Local Storage Settings Step 7. Specify Shared Folder Settings Step 8. Specify Backup Server Settings Step 9. Specify Backup Repository Step 10. Specify Backup Schedule Step 11. Review Backup Job Settings Step 12. Check the Result Configuring Veeam Endpoint Backup Settings Starting and Stopping Backup Jobs Starting a Backup Job Stopping a Backup Job Restoring from Veeam Recovery Media Before You Begin... 59

3 3 Step 1. Boot from Veeam Recovery Media Step 2. Connect to the Endpoint Connecting to Endpoint Using LabVNC or TightVNC Connecting to Endpoint Using ScreenConnect Step 3. Select Network Adapter or Wireless Network Installing Network Adapter Drivers Step 4. Launch Veeam Endpoint Recovery Wizard Step 5. Specify Backup File Location Installing Drivers for Remote Storage Devices Step 6. Select Remote Storage Step 7. Specify Shared Folder Settings Step 8. Specify Backup Server Settings Step 9. Select Backup Step 10. Select Restore Point Step 11. Select Data Restore Mode Step 12 Map Restored Disks Installing Storage Adapters Drivers Step 13. Resize Restored Volumes Step 14. Start Restore Process Updating Veeam Endpoint Backup Checking for Updates Updating Veeam Endpoint Backup via Internet Updating Veeam Endpoint Backup via Local Folder Other Ways to Update Veeam Endpoint Backup Uninstalling Veeam Endpoint Backup Other Ways to Uninstall Veeam Endpoint Backup MONITORING ENDPOINT BACKUPS Prerequisites Veeam Endpoint Backup Overview Veeam Endpoint Backup Jobs Viewing Job Details Managing Backup Jobs and Configuring Veeam Endpoint Backup Settings Dataviews Discovered Endpoints Endpoint Events Endpoints Versions License Usage Protected Endpoints Customizing Dataviews Example Example Alerts and Tickets REPORTING... 97

4 4 Prerequisites Protected Endpoints Overview Data Filters Report Components Protected Endpoints Report Components License Usage Data Filters Report Components Endpoint Backup Status Data Filters Report Components Latest Endpoint Job Status Report Components BACKUP MANAGER Gathering Logs Gathering Logs for Veeam Endpoint Backup APPENDIX A. MONITORS

5 CONTACTING VEEAM SOFTWARE At Veeam Software we value the feedback from our customers. It is important not only to help you quickly with your technical issues, but it is our mission to listen to your input, and build products that incorporate your suggestions. Customer Support Should you have a technical concern, suggestion or question, please visit our Customer Center Portal at cp.veeam.com to open a case, search our knowledge base, reference documentation, manage your license or obtain the latest product release. Online Support If you have any questions about Veeam solutions, you can use the following resources: Full documentation set at Community forum at forums.veeam.com Company Contacts For the most up-to-date information about company contacts and office locations, please visit 5

6 6 About this Guide This guide describes how to deploy, configure and use the Veeam Endpoint Backup for LabTech. The document applies to version 1.0 and all subsequent versions until it is replaced with a new document. Intended Audience This document is designed for Managed Service Providers who use LabTech Remote Monitoring and Management (RMM) software to automate system management, and run Veeam Endpoint Backup FREE to protect their endpoints. This guide assumes that you are familiar with basic operations that can be performed in the LabTech Control Center.

7 7 About VEEAM Endpoint Backup For LabTech Veeam Endpoint Backup for LabTech is intended for Managed Service Providers who want to integrate their LabTech Remote Monitoring and Management platform with Veeam Endpoint Backup. Veeam Endpoint Backup for LabTech simplifies backup and recovery of Windows-based desktops and servers, and provides centralized management through the LabTech Control Center. The solution allows service providers to: Deploy and manage Veeam Endpoint Backup across numerous endpoints Backup files, disk volumes or entire computers from the LabTech Control Panel Perform remote bare-metal recovery of failed computers from the LabTech Control Panel Monitor and report on the backup state and data protection efficiency Track license usage for managed clients and locations

8 How It Works Veeam Endpoint Backup for LabTech relies on the native LabTech architecture. Remote endpoints are managed and monitored with the help of LabTech agents. The agents running on desktops and laptops enable backup, recovery and management tasks, as well as collect data from the hosting machines and communicate them to the LabTech server. Veeam Endpoint Backup for LabTech installed on the LabTech server provides centralized management for Veeam Endpoint Backup on remote computers, tracks license usage, obtains backup data from agents and translates it into the dashboards, dataviews, reports, alerts and tickets. 8

9 Discovery Veeam Endpoint Backup for LabTech automatically discovers agent-enabled computers running Veeam Endpoint Backup software. Discovered computers are distributed between two groups: Veeam Endpoint Backup FREE group includes computers with Veeam Endpoint Backup running in the free mode. This group serves as a container for endpoints that you can activate later on. Veeam Endpoint Backup group includes computers with Veeam Endpoint Backup that has been activated. For computers in this group, you can perform various Veeam Endpoint Backup management tasks, collect backup data, monitor the results and efficiency of backup jobs and create reports. The Veeam Endpoint Backup group has a number of Veeam Endpoint Backup for LabTech objects assigned to it by default, including scheduled scripts for collecting Veeam Endpoint Backup data and checking the software version, and a set of Veeam monitors. 9

10 Data Collection To collect Veeam Endpoint Backup data from remote endpoints, Veeam Endpoint Backup for LabTech uses the Collect Veeam Endpoint Backup data script. By default, this script is assigned to the Veeam Endpoint Backup computer group and scheduled to run twice a day. Data retrieved from remote endpoints is archived and sent to the LabTech server. On the LabTech server, data is unpacked and stored on the LabTech database. Veeam Endpoint Backup for LabTech uses the collected data for dashboards, dataviews and reports. For details on collecting Veeam Endpoint Backup data and customizing the script schedule, see Collecting Veeam Endpoint Backup Data. Veeam Endpoint Backup Management Tasks Veeam Endpoint Backup for LabTech enables a set of management tasks on Veeam Endpoint Backup. These tasks include installing, uninstalling and updating the Veeam Endpoint Backup software, configuring backup job and global settings, starting or stopping backup jobs. Management commands to Veeam Endpoint Backup are passed with the help of scripts that come with Veeam Endpoint Backup for LabTech. LabTech agents execute the scripts on remote endpoints and communicate the execution result back to the plug-in. For details on management tasks, see Managing Veeam Endpoint Backup. Alerting Veeam Endpoint Backup for LabTech includes a set of monitors to help you track the results of backup jobs, state of Veeam Endpoint Backup service and integration software. By default, the monitors are assigned to the Veeam Endpoint Backup computer group. LabTech agents on remote endpoints evaluate the monitor conditions, and send alert details to the the LabTech server if these conditions are true. Monitoring and Reporting Veeam Endpoint Backup for LabTech comes with a set of dashboards, dataviews and report templates for monitoring and reporting on the data protection status for managed endpoints. Veeam Endpoint Backup data for dashboards, dataviews and reports is obtained from endpoints as part of the data collection process. For details, see Monitoring Endpoint Backups and Reporting. 10

11 PREREQUISITES This section describes system requirements and factors that you need to consider before deploying Veeam Endpoint Backup for LabTech. System Requirements To install and use Veeam Endpoint Backup for LabTech, make sure that your LabTech RMM environment meets the necessary system requirements. LabTech Server The machine where you want to install Veeam Endpoint Backup for LabTech must meet the following requirements: Specification Requirement LabTech 10.5 LabTech RMM LabTech 10 Only 64-bit versions of the following operating systems are supported: OS Microsoft Windows Server 2012 R2 Microsoft Windows Server 2012 Microsoft Windows Server 2008 R2 SP1 Microsoft Windows Server 2008 SP2 LabTech Server (for software and hardware requirements, refer to LabTech Installation Prerequisites). Software Microsoft.NET Framework 4 or later Microsoft PowerShell 2.0 or later 11

12 12 Endpoints Every managed endpoint must meet the following requirements: Specification OS Requirement All Windows OSes supported by Veeam Endpoint Backup. For details, see Veeam Endpoint Backup System Requirements. Labtech Agent Software For software and hardware requirements to machines running LabTech agents, refer to LabTech Agent Deployment Requirements. [Optional] Veeam Endpoint Backup or later Network Backup Manager Plug-in If Veeam Endpoint Backup is not installed, you can install it remotely from the LabTech Control Center. Internet connection is required to download Veeam Endpoint Backup installation files and updates from Veeam Software. The Veeam Endpoint Backup for LabTech integrates with LabTech Backup Manager to help you quickly identify issues with backup jobs. For details on Backup Manager installation and configuration, refer to LabTech Backup Manager documentation.

13 Permissions The following permissions are required for proper operation of Veeam Endpoint Backup for LabTech: To access the Veeam Endpoint Backup data in the LabTech Control Center, a user must have Read permissions for Templates, Clients, Reports, Users and Scripts. All Veeam Endpoint Backup for LabTech objects, such as dashboards, dataviews, reports, alerts and tickets, will be limited to the clients and groups to which the user has access. Connection Settings To ensure that Veeam Endpoint Backup for LabTech can update the license and send license usage statistics to the Veeam licensing server, and download Veeam Endpoint Backup setup files from the Veeam Update Server, check that, check that: The LabTech server is connected to Internet. The firewall on the LabTech server allows inbound and outbound HTTPS traffic over port 443. If you connect to the Internet through a proxy server, make sure that winhttp proxy settings are properly configured on the LabTech server. 13

14 LICENSING To enable Veeam Endpoint Backup for LabTech functionality, you must install a license. Veeam Endpoint Backup for LabTech license is required for each managed computer. A managed computer is a machine running Veeam Endpoint Backup that is administered from the LabTech Control Center (or otherwise, Veeam Endpoint Backup that has been activated). For details, see Activating Veeam Endpoint Backup. The license distinguishes two types of managed computers desktops and servers. Managed desktops run desktop versions of supported OSes. Managed servers run server versions of supported OSes. One license can cover any number of managed desktops and/or servers. License Expiration Veeam Endpoint Backup for LabTech license period is set in accordance with the chosen rental program. To ensure a smooth license update procedure, Veeam Endpoint Backup for LabTech offers a 2- month grace period after the license expires. Upon license expiration, Veeam Endpoint Backup for LabTech will show on all plug-in dashboards and tabs a warning that you need to submit a license usage report and update the license. If you do not update the license within the grace period, Veeam Endpoint Backup for LabTech views, dashboards, reports and scripts (except for Switch Veeam Endpoint Backup to free mode and Uninstall Veeam Endpoint Backup) will become unavailable. Exceeding License Limit In some situations, the number of desktops and servers that are actually managed from the LabTech Control Center may exceed the license limit. The Veeam Endpoint Backup for LabTech allows you to manage up to 20% more desktops and 20% more servers than specified in the license. If the license limit is exceeded for 20% or less, Veeam Endpoint Backup for LabTech dashboards and tags will display a warning that the limit has been exceeded, and you need to reflect the increase in the next license usage report. If the license limit is exceeded for more than 20%, Veeam Endpoint Backup for LabTech dashboards and tabs will display a warning that the limit has been exceeded. In this case, you will not be able to activate Veeam Endpoint Backup on additional desktops or servers. 14

15 Installing License You must provide a license during Veeam Endpoint Backup for LabTech installation process. For details, see Installing Veeam Endpoint Backup for LabTech. Viewing License Details To view Veeam Endpoint Backup for LabTech license details: 1. On the LabTech Control Center toolbar, click Dashboard. Alternatively, choose Main > Dashboard in the Control Center menu. 2. In the System Dashboard window, open Config > Integration > Veeam Endpoint Backup for LabTech. The General Information sections shows details for the currently installed license: Status status of the installed license (Valid, Invalid, Expired, Not Installed, Limit Exceeded). Type type of the installed license (Full, Evaluation, NFR). Licensed to name of the user or company to which the license was issued. Expiration Date date when the license will expire. Support Expiration Date date when support will expire. Last Update Date latest date when license usage details were sent to the Veeam licensing server. For details, see Submitting License Usage Report. Licensed Servers number of servers that the license can cover. Licensed Desktops number of desktops that the license can cover. Managed Servers number of servers that are currently managed in the LabTech Control Center. Managed Desktops number of desktops that are currently managed in the LabTech Control Center. 15

16 16 The Quick Statistics section shows license usage details for a client or location that is selected in the Managed Clients hierarchy: Client/Location name name of the client and location for which license usage details are shown Managed Servers number of servers that are currently managed in the LabTech Control Center for the selected client and location. Managed Desktops number of desktops that are currently managed in the LabTech Control Center for the selected client and location. Total number of endpoints (both servers and desktops) that are currently managed in the LabTech Control Center for the selected client and location.

17 Submitting License Usage Report You must periodically submit a license usage report to the Veeam licensing server. The report serves as a basis for issuing invoices for Veeam Endpoint Backup for LabTech rental program. The license usage report reflects what number of desktops and servers you are currently managing with Veeam Endpoint Backup for LabTech. There are two methods to submit a license usage report: You can submit a license usage report by sending an message to a Veeam sales representative. You can submit a license usage report in Veeam Endpoint Backup for LabTech either on demand, or configure Veeam Endpoint Backup for LabTech to submit a license usage report automatically. Submitting a License Usage Report on Demand You can submit a license usage report on demand, at the end of the payment period, as specified in the chosen Veeam Endpoint Backup for LabTech rental program. When you submit a license usage report on demand, you can review and adjust license usage statistics before sending it to the Veeam licensing server. To submit a license usage report on demand: 1. On the LabTech Control Center toolbar, click Dashboard. 1. Alternatively, choose Main > Dashboard in the Control Center menu. 2. In the System Dashboard window, open Config > Integration > Veeam Endpoint Backup for LabTech. 3. In the License section, click Send Statistics. 4. In the Send license usage statistics window, you can adjust these numbers before submitting the report. For example, if you were doing a proof of concept for a client, and the number of managed desktops and servers increased temporarily, you can decrease the numbers in the Send license usage statistics window to reflect the current actual usage. 5. Click Send. 6. Veeam Endpoint Backup for LabTech will show a dialog box with the submission result. Click OK to acknowledge the result. 17

18 Submitting a License Usage Report Automatically Instead of submitting a license usage report manually, you can configure Veeam Endpoint Backup for LabTech to send the report to the Veeam licensing server automatically. Automatic submission is performed automatically, and happens one week before the expiration date of the installed license. If you chose to submit a license usage report automatically, you cannot review and adjust license usage statistics the number of managed desktops and servers is retrieved from the license general information. To configure automatic submission of a license usage report: 1. On the LabTech Control Center toolbar, click Dashboard. 1. Alternatively, choose Main > Dashboard in the Control Center menu. 2. In the System Dashboard window, open Config > Integration > Veeam Endpoint Backup for LabTech. 3. In the License section, select the Update and report on license usage automatically check box. 18

19 19 Usage Logging Veeam Endpoint Backup for LabTech performs usage logging. As part of logging, Veeam Endpoint Backup for LabTech collects statistics on the current license usage and sends it periodically to the Veeam licensing server. The report provides information on the maximum number of servers and desktops that were managed over the past week (high watermark usage). The process runs in the background mode, once a week at a random time and day. The collected data allows our backend system to automatically approve monthly usage reports as long as they do not deviate from high watermark value significantly. This helps to keep our report processing costs low, thus allowing us to maintain low rental prices for our solution.

20 Updating License Veeam Endpoint Backup for LabTech allows you to streamline the license update procedure. Instead of installing the license file manually after the license renewal, you can instruct Veeam Endpoint Backup for LabTech to connect to the Veeam licensing server, download the license file from it and install the new license on the LabTech server. There are two methods to update the license: You can update the license on demand You can configure Veeam Endpoint Backup for LabTech to update the license automatically Important! Before you perform license update, you must ensure that a new license is issued and can be downloaded from the Veeam licensing server. For issuing a new license, contact the license renewal representative. Updating License On Demand To update the license on demand: 1. On the LabTech Control Center toolbar, click Dashboard. Alternatively, choose Main > Dashboard in the Control Center menu. 2. In the System Dashboard window, open Config > Integration > Veeam Endpoint Backup for LabTech. 3. In the License section, click Update. 4. Veeam Endpoint Backup for LabTech will connect to the Veeam licensing server, download the new license from it (if available), install it on the LabTech server, and display a dialog box with the license update result. Click OK to acknowledge the result. Updating License Automatically You can enable automatic license updates. With automatic updates enabled, Veeam Endpoint Backup for LabTech will connect to the Veeam licensing server once a week to check whether a new license is available, download a new license file from it (if available) and install it on the LabTech server. To enable automatic license updates: 1. On the LabTech Control Center toolbar, click Dashboard. Alternatively, choose Main > Dashboard in the Control Center menu. 2. In the System Dashboard window, open Config > Integration > Veeam Endpoint Backup for LabTech. 3. In the License section, select the Update and report on license usage automatically check box. 20

21 21 Revoking Desktops and Servers from License You can revoke managed servers and desktops from Veeam Endpoint Backup for LabTech license. Revoking a desktop or server from the license forces the Veeam Endpoint Backup to the free mode and recalls a license from this endpoint. Normally, a license is applied to a managed endpoint when you activate Veeam Endpoint Backup, and revoked when you switch Veeam Endpoint Backup to the free mode. However, you may want to manually revoke a server or desktop from the license. This may be required if the endpoint to which the license applies does not need to be managed in the LabTech Control Center any more for example, if it was decommissioned before you were able to switch Veeam Endpoint Backup to the free mode. To revoke a desktop or server from the license: 1. On the LabTech Control Center toolbar, click Dashboard. Alternatively, choose Main > Dashboard in the Control Center menu. 2. In the System Dashboard window, open Config > Integration > Veeam Endpoint Backup for LabTech. 3. In the Managed Clients tree of the License section, select the necessary client and location. 4. In the Quick Statistics section, click a link in the Managed Servers, Managed Desktops or Total column. 5. Select the check box next to the desktop or server that you want to revoke from the license. To find the necessary endpoint by name, you can use the Endpoint search field at the top of the list. 6. Click Revoke at the top of the list. 7. In the displayed dialog box, click Yes to confirm revocation.

22 INSTALLATION AND CONFIGURATION This section provides instructions on installing, configuring and uninstalling the Veeam Endpoint Backup for LabTech. Installing Veeam Endpoint Backup for LabTech To install the Veeam Endpoint Backup for LabTech: 1. Check prerequisites. 2. Deploy LabTech agents on endpoints. 3. Install Veeam Endpoint Backup for LabTech. 4. Install Veeam Endpoint Backup for LabTech license. Before You Begin Before you install Veeam Endpoint Backup for LabTech: Make sure that the managed environment meets the necessary requirements. For details, see Prerequisites. On the workstation with the LabTech Control Center, check whether the L: drive is mapped to the LTShare on the LabTech server. If the drive is not mapped to the LTShare, Veeam reports will not be installed. By default, the L: drive is automatically mapped to the LTShare when the LabTech server is installed. If the drive is not mapped, you must map it manually. Step 1. Deploy LabTech Agents Deploy LabTech agents on all endpoints that will run Veeam Endpoint Backup, and that are designated as targets for monitoring and reporting with the LabTech RMM and Veeam Endpoint Backup for LabTech. For information on requirements to agent-enabled machines and deployment methods, see LabTech Agent Deployment Documentation. 22

23 Step 2. Install Veeam Endpoint Backup for LabTech You can install Veeam Endpoint Backup for LabTech either from the LabTech Solution Center or manually, in the LabTech Control Center. Installing Veeam Endpoint Backup for LabTech from the LabTech Solution Center To install Veeam Endpoint Backup for LabTech from the LabTech Solution Center: 1. Open the LabTech Control Center. 2. From the Control Center menu, choose Tools > Solution Center In the Solution Center, search for the Veeam Endpoint Backup solution Click the Veeam Endpoint Backup solution and click Queue In the Terms of Service window, click Yes Click Solutions Queue at the top of the navigation sidebar In the Queued Solutions section, click Install/Update In the Install/Update Notice window, choose whether you want to back up the local database before upgrade and click Yes After installation completes, click Finished and close the Solution Center From the Control Center menu, choose Help > Plugin Manager In the list of available plug-ins, select Veeam Endpoint Backup for LabTech and click Enable Click Advanced, select Reload Plugins > Reload DBAgent Plugins. In the displayed dialog box, click Yes. Wait for LabTech to restart the database agent Restart the Control Center. The install process may take from one to several minutes to complete After you restart the Control Center, clear the LabTech system cache. To do this, from the 15. Control Center menu, choose Tools > Reload System Cache. 23

24 Installing Veeam Endpoint Backup for LabTech Manually To install Veeam Endpoint Backup for LabTech manually: 1. Contact Veeam Support to obtain the Veeam Endpoint Backup for LabTech. Unpack the plug-in file to a location that can be accessed from a workstation where the LabTech Control Center is installed. 2. Open the LabTech Control Center. 3. From the Control Center menu, choose Help > Plugin Manager. 4. In the Plugin Manager window, click Advanced, select Manage Plugins > Add Plugin and choose the plug-in file Veeam.LEP.dll in the setup folder. 5. In the Add a Plugin window, click Save and Close. 6. In the list of available plug-ins, select Veeam Endpoint Backup for LabTech and click Enable. 7. Click Advanced, select Reload Plugins > Reload DBAgent Plugins. In the displayed dialog box, click Yes. Wait for LabTech to restart the database agent. 8. Restart the Control Center. The install process may take from one to several minutes to complete. 9. After you restart the Control Center, clear the LabTech system cache. To do this, from the Control Center menu, choose Tools > Reload System Cache. Step 3. Install the License To manage Veeam Endpoint Backup from the LabTech Control Center, you must install Veeam Endpoint Backup for LabTech license: 1. On the LabTech Control Center toolbar, click Dashboard. Alternatively, choose Main > Dashboard in the Control Center menu. 2. In the System Dashboard window, open Config > Integration > Veeam Endpoint Backup for LabTech. 3. In the License section, click Install and choose the Veeam Endpoint Backup for LabTech license file. 4. In the displayed dialog box, click OK. 5. Select the Update and report on license usage automatically check box if Veeam Endpoint Backup for LabTech must periodically send license usage statistics to the Veeam licensing server and perform automatic license update. If this check box is not selected, you will need to send license usage statistics manually. For details, see Licensing. 24

25 Configuring Veeam Endpoint Backup for LabTech As part of the installation, Veeam Endpoint Backup for LabTech performs initial configuration: 1. Discovers endpoints that have Veeam Endpoint Backup software installed. 2. Populates two groups: Veeam Endpoint Backup group is populated with managed endpoints (computers on which Veeam Endpoint Backup has been activated). Veeam Endpoint Backup FREE group is populated with unmanaged endpoints (computers on which Veeam Endpoint Backup runs in the FREE mode). 3. Assigns to the Veeam Endpoint Backup group a set of monitors and scripts. If necessary, you can change the default script scheduling settings and monitor configuration. Modifying Monitor Configuration To modify the default monitor configuration: 1. In the LabTech Control Center navigation tree, expand Groups > Backup Management. 2. Double-click the Veeam Endpoint Backup group. 3. In the group properties window, open Computers > Remote Monitors and select the necessary monitor in the list. 4. Customize the default monitor settings, create overrides for specific endpoints or change the monitor response actions. 5. Click Update. For information on working with monitors in LabTech, see Remote Monitors. For the list of Veeam Endpoint Backup for LabTech monitors and their default settings, see Appendix A. Monitors Modifying Script Scheduling Settings To modify default script scheduling settings: 1. In the LabTech Control Center navigation tree, expand Groups > Backup Management. 2. Double-click the Veeam Endpoint Backup group. 3. In the group properties window, open Computers > Scheduled scripts and select the necessary script in the list. 4. In the Schedule section, specify the schedule according to which the script must run. 5. Click Update. For the list of Veeam Endpoint Backup for LabTech scripts and their default settings, see Appendix B. Scripts. 25

26 26 Setting Data Retention Period Veeam Endpoint Backup for LabTech stores collected Veeam Endpoint Backup data in the LabTech database. By default, Veeam Endpoint Backup for LabTech historical data is stored up to 1 month. To increase the retention period: 1. On the LabTech Control Center toolbar, click Dashboard. 2. Alternatively, choose Main > Dashboard in the Control Center menu. 3. In the System Dashboard window, open Config > Integration > Veeam Endpoint Backup for LabTech. 4. Click Options. 5. Choose the necessary value from the Data retention period list.

27 Upgrading Veeam Endpoint Backup for LabTech Upgrade to Veeam Endpoint Backup for LabTech is supported from version 1.0. You can upgrade Veeam Endpoint Backup for LabTech either from the LabTech Solution Center (recommended) or manually, in the LabTech Control Center. Upgrading Veeam Endpoint Backup for LabTech from the LabTech Solution Center To upgrade Veeam Endpoint Backup for LabTech from the LabTech Solution Center: 1. Open the LabTech Control Center. 2. From the Control Center menu, choose Tools > Solution Center. 3. In the Solution Center, search for the Veeam Endpoint Backup solution. 4. Click the Veeam Endpoint Backup solution and click Queue. 5. In the Terms of Service window, click Yes. 6. Click Solutions Queue at the top of the navigation sidebar. 7. In the Queued Solutions section, click Install/Update. 8. In the Install/Update Notice window, choose whether you want to back up the local database before upgrade and click Yes. 9. After upgrade completes, click Finished and close the Solution Center. 10. From the Control Center menu, choose Help > Plugin Manager. 11. In the list of available plug-ins, select Veeam Endpoint Backup for LabTech and click Enable. 12. Click Advanced, select Reload Plugins > Reload DBAgent Plugins. In the displayed dialog box, click Yes. Wait for LabTech to restart the database agent. 13. Restart the Control Center. The upgrade process may take from one to several minutes to complete. 14. After you restart the Control Center, clear the LabTech system cache. To do this, from the Control Center menu, choose Tools > Reload System Cache. 27

28 Upgrading Veeam Endpoint Backup for LabTech Manually To upgrade Veeam Endpoint Backup for LabTech manually: 1. Contact Veeam Support to obtain Veeam Endpoint Backup for LabTech version Open the LabTech Control Center. 3. From the Control Center menu, choose Help > Plugin Manager. 4. In the list of available plug-ins, select Veeam Endpoint Backup for LabTech Click Advanced, select Manage Plugins > Add Plugin and choose the plug-in file 6. Veeam.LEP.dll. 7. In the Add a Plugin window, click Save and Close. 8. In the list of available plug-ins, select Veeam Endpoint Backup for LabTech and click Enable. 9. Click Advanced, select Reload Plugins > Reload DBAgent Plugins. In the displayed dialog box, click Yes. Wait for LabTech to restart the database agent. 10. Restart the Control Center. The upgrade process may take from one to several minutes to complete. 11. After you restart the Control Center, clear the LabTech system cache. To do this, from the 12. Control Center menu, choose Tools > Reload System Cache. 28

29 29 Uninstalling Veeam Endpoint Backup for LabTech To uninstall the Veeam Endpoint Backup for LabTech: 1. Switch Veeam Endpoint Backup to the free mode. 2. Uninstall Veeam Endpoint Backup for LabTech. Step 1. Switch Veeam Endpoint Backup to Free Mode Before you uninstall Veeam Endpoint Backup for LabTech, you must switch Veeam Endpoint Backup to the free mode. This step is required to pass the control over Veeam Endpoint Backup to end users. 1. If you enabled the Veeam Endpoint Backup read-only access mode on any endpoints, turn it off. For details, see Disabling Veeam Endpoint Backup Read-Only Access Mode. 2. Switch Veeam Endpoint Backup to the free mode on all managed endpoints. For details, see Switching Veeam Endpoint Backup to Free Mode. Step 2. Uninstall Veeam Endpoint Backup for LabTech Uninstalling Veeam Endpoint Backup for LabTech removes from the LabTech Control Center all plug- in objects (groups, scripts, dashboards, dataviews, reports, and so on), and removes from the LabTech database all historical data collected by the plug-in. To uninstall Veeam Endpoint Backup for LabTech: 1. Open the LabTech Control Center. 2. On the Control Center toolbar, click Dashboard. Alternatively, choose Main > Dashboard in the Control Center menu. 3. In the System Dashboard window, open Config > Integration > Veeam Endpoint Backup for LabTech. 4. In the menu on the left, click Uninstall. 5. Click the Uninstall button. 6. In the displayed dialog box, click Yes to confirm the uninstall operation. The uninstall process may take several minutes to complete. 6. Restart the Control Center. Note: If the Veeam Endpoint Backup for LabTech objects remain in the LabTech Control Center after uninstall, clear the LabTech Client cache. To do so, in the LabTech Control Center menu, choose Tools > Reload System Cache.

30 30 MANAGING VEEAM ENDPOINT BACKUP With Veeam Endpoint Backup for LabTech, you can manage Veeam Endpoint Backup and its data protection operations in the LabTech Control Center. After you install the plug-in, you must perform the following steps: 1. Install Veeam Endpoint Backup on endpoints. You can install Veeam Endpoint Backup from the LabTech Control Center, or install the product in a regular way either using the setup wizard, or the command line interface. 2. Activate Veeam Endpoint Backup. If you installed Veeam Endpoint Backup on a computer in a regular way (not from the LabTech Control Center), you must activate Veeam Endpoint Backup manually. If you installed Veeam Endpoint Backup from the LabTech Control Center, this step is not required as the software is activated automatically. 3. [Optional] Enable the read-only access mode for Veeam Endpoint Backup. To prevent end users from changing Veeam Endpoint Backup settings, and performing restore, you can enable the Veeam Endpoint Backup read-only access mode. 4. Collect Veeam Endpoint Backup data. Wait for Veeam Endpoint Backup for LabTech to collect Veeam Endpoint Backup data. You can change the default data collection schedule or collect data manually to speed up the collection process. 5. Configure backup job settings. Configure Veeam Endpoint Backup job settings on managed endpoints. 6. Configure Veeam Endpoint Backup settings. Configure Veeam Endpoint Backup global settings on managed endpoints. After you perform these steps, you can start and stop Veeam Endpoint Backup jobs, monitor the status of backup sessions, create reports and restore data from the Veeam Recovery Media.

31 31 Installing Veeam Endpoint Backup You can remotely install Veeam Endpoint Backup on one or more agent-enabled computers from the LabTech Control Center. To install Veeam Endpoint Backup, you must run a script called Install Veeam Endpoint Backup. During its execution, the script checks whether the supported version of Veeam Endpoint Backup is installed on the target endpoint. If the required product version is not installed, the script accesses the setup file, and triggers the installation process. After installation, the script automatically activates Veeam Endpoint Backup. The script can use a Veeam Endpoint Backup setup file that resides in the following locations: In the C:\VEB folder on the target endpoint. If the target endpoint does not have Internet connection, or you want to decrease the amount of web traffic, you must manually download the supported version of Veeam Endpoint Backup and place the setup file to the C:\VEB folder on the target endpoint. The Install Veeam Endpoint Backup script will use this setup file to install Veeam Endpoint Backup. On the Veeam Update Server. If the target endpoint has Internet connection, and there is no setup file in the C:\VEB folder (or the folder does not exist), the Install Veeam Endpoint Backup script will download the setup file from the Veeam Update Server. Veeam Endpoint Backup is installed using an account under which the LabTech agent runs on the target endpoint. To install Veeam Endpoint Backup on one or more endpoints: 1. In the LabTech Control Center, right-click a client, location, group or computer. 2. From the shortcut menu, select Scripts > Backup and Recovery > Veeam Endpoint Backup 7. Install Veeam Endpoint Backup. 3. In the Schedule section of the Run Script window, select Once and specify date and time when the script must be started. 4. Click OK. The installation process may take up to several minutes to complete. 5. In some cases, after installation you might need to restart the target endpoint (for example, if the setup detects a pending computer restart). When installation completes, the target endpoint will be included in the Veeam Endpoint Backup computer group.

32 Other Ways to Install Veeam Endpoint Backup Instead of installing Veeam Endpoint Backup from the LabTech Control Center, you can install the product on endpoints in a regular way, either using the setup wizard, or the command line interface. For details, see Veeam Endpoint Backup User Guide, sections Installing Veeam Endpoint Backup and Installing Veeam Endpoint Backup in Unattended Mode. In this case, you will need to manually activate Veeam Endpoint Backup when installation completes. For details, see Activating Veeam Endpoint Backup. 32

33 33 Activating Veeam Endpoint Backup Veeam Endpoint Backup can operate in two modes: activated and free. Activated in this mode, Veeam Endpoint Backup can be managed in the LabTech Control Center. A backup administrator can configure the backup job, start and stop backup, change global settings, update and uninstall Veeam Endpoint Backup, and collect Veeam Endpoint Backup data for monitoring and reporting. End users working with Veeam Endpoint Backup directly can perform most operations, with the following exceptions: o Users cannot submit a support case to Veeam Software in the Veeam Endpoint Backup Control Panel. To obtain support, users must contact their backup administrator. o Users cannot update Veeam Endpoint Backup in the Control Panel; automatic updates are also disabled. To update Veeam Endpoint Backup, users must contact their backup administrator. Free in this mode, Veeam Endpoint Backup cannot be managed from the LabTech Control Center. End users working with Veeam Endpoint Backup directly can access all available functions, update the product and submit support cases to Veeam Software in the Control Panel. To manage Veeam Endpoint Backup in the LabTech Control Center, monitor the state of endpoint data protection and run Veeam Endpoint Backup for LabTech reports, you must activate Veeam Endpoint Backup. Note that every endpoint running in the activated mode requires a Veeam Endpoint Backup for LabTech license either desktop or server, depending on the OS type. For details, see Licensing. Note: When you install Veeam Endpoint Backup from the LabTech Control Center, Veeam Endpoint Backup is activated automatically. You must activate Veeam Endpoint Backup manually only for computers where Veeam Endpoint Backup was installed in a regular way, outside the LabTech Control Center. Activating Veeam Endpoint Backup To activate Veeam Endpoint Backup on one or more remote endpoints: 1. In the LabTech Control Center, right-click a client, location, group or computer. 1. You can choose the Veeam Endpoint Backup FREE group to activate Veeam Endpoint 2. Backup on all discovered endpoints that have the Veeam backup software installed. 3. From the shortcut menu, select Scripts > Backup and Recovery > Veeam Endpoint Backup > Activate Veeam Endpoint Backup. 4. In the Schedule section of the Run Script window, select Once and specify date and time when Veeam Endpoint Backup must be activated. 5. Click OK. After you activate Veeam Endpoint Backup, Veeam Endpoint Backup Management Plug-in will be installed on the chosen endpoints. The Veeam Endpoint Backup status will be set to activated. The number of used and total licenses will be updated.

34 Switching Veeam Endpoint Backup to Free Mode To switch Veeam Endpoint Backup to the free mode on one or more remote endpoints: 1. In the LabTech Control Center, right-click a client, location, group or computer. 2. From the shortcut menu, select Scripts > Backup and Recovery > Veeam Endpoint Backup > Switch Veeam Endpoint Backup to free mode. 3. In the Schedule section of the Run Script window, select Once and specify date and time when the Veeam Endpoint Backup mode must be switched to free. 4. Click OK. After you switch Veeam Endpoint Backup to the free mode, Veeam Endpoint Backup Management Plug-in will be uninstalled on the chosen endpoints. The Veeam Endpoint Backup status will be set to free. The number of used and total licenses will be updated. Checking Veeam Endpoint Backup Mode You can view information about the Veeam Endpoint Backup mode in the Discovered Endpoints dataview. The dataview lists all computers where Veeam Endpoint Backup is installed, and shows the product operational mode. 34

35 35 Enabling Read-Only Access Mode To prevent end users from changing Veeam Endpoint Backup settings, and performing restore, you can enable read-only access mode for Veeam Endpoint Backup. In the read-only access mode, Veeam Endpoint Backup can be managed only in the LabTech Control Center. The Veeam Endpoint Backup Control Panel displays a notification saying that product settings are managed by the system administrator. End users working with Veeam Endpoint Backup directly can perform a limited number of operations, including: Running the backup job manually Viewing backup session statistics Creating Veeam Recovery Media Restoring individual files You can enable the read-only access mode for one endpoint, or for a group of endpoints at a time.

36 36 Enabling Read-Only Access Mode for Veeam Endpoint Backup Before you enable the read-only access mode, make sure that Veeam Endpoint Backup has been activated. For details, see Activating Veeam Endpoint Backup. To enable read-only access for Veeam Endpoint Backup on one or more remote endpoints: 1. In the LabTech Control Center, right-click a client, location, group or computer. 2. From the shortcut menu, select Scripts > Backup and Recovery > Veeam Endpoint Backup < enable read-only access mode for Veeam Endpoint Backup. 3. In the Schedule section of the Run Script window, select Once and specify date and time when the read-only access mode must be enabled. 4. Click OK. Note: When you enable the read-only access mode, Veeam Endpoint Backup global settings are restored to default: the Disable scheduled backups option is cleared, the Disable notifications option is cleared, the Disable backup over metered connection option is selected, and the Throttle backup activity when system is busy option is selected.

37 Disabling Read-Only Access Mode for Veeam Endpoint Backup To disable the read-only access mode for Veeam Endpoint Backup on one or more remote endpoints: 1. In the LabTech Control Center, right-click a client, location, group or computer. 2. From the shortcut menu, select Scripts > Backup and Recovery > Veeam Endpoint Backup > Disable read-only access mode for Veeam Endpoint Backup. 3. In the Schedule section of the Run Script window, select Once and specify date and time when the read-only access mode must be disabled. 4. Click OK. 37

38 38 Collecting Veeam Endpoint Backup Data To let you work with Veeam Endpoint Backup backup jobs, monitor and report on the status of endpoint data protection, Veeam Endpoint Backup for LabTech collects Veeam Endpoint Backup data from managed endpoints. To collect Veeam Endpoint Backup data, the plug-in utilizes the Collect Veeam Endpoint Backup data script. The script is assigned to the Veeam Endpoint Backup group which includes all endpoints with Veeam Endpoint Backup installed and activated. By default, the Collect Veeam Endpoint Backup data script is scheduled to run every 12 hours, with the exclusion interval 1:00АМ 6:00АМ. For the first time, the script will start in 2 hours after the installation. If you want to collect data immediately after installation, or change the script schedule: 1. In the LabTech Control Center, choose endpoints for which you want to collect data or change the schedule: To collect data or change the schedule for all managed endpoints, expand Groups Backup Management and right-click the Veeam Endpoint Backup group. To collect data or change the schedule for a specific client, location or computer, expand the Clients tree and right-click the necessary node. 2. From the shortcut menu, select Scripts > Backup and Recovery > Veeam Endpoint Backup > Collect Veeam Endpoint Backup data. 3. In the Run Script window, specify how often the script must run: To collect data once, select Once and specify collection start date and time. To collect data according to a custom schedule, select Minute, Hourly, Daily, Weekly or Monthly. 4. Click OK. When the script runs for the first time, it imports data from Veeam Endpoint Backup. After that, each new run of the script gathers up-to-date information from the managed endpoints. For information on script scheduling settings in LabTech, see Scheduling Scripts.

39 39 Configuring Backup Job Settings In the LabTech Control Center, you can configure Veeam Endpoint Backup job settings. The job is used to back up data by the defined schedule. You can instruct the job to perform one of the following backup types: Backup of an entire computer image Backup of specific computer volumes, for example, a system volume or secondary volume Backup of individual folders, for example, a documents folder You can configure backup job settings for one endpoint, or for a group of endpoints at a time. when configuring backup job settings for a group of endpoints, consider limitations of the backup destination. If the backup destination does not support multiple concurrent write operations, you will need to tune the backup schedule so that backup jobs for different endpoints run at different time. Before you configure the backup job: Make sure that Veeam Endpoint Backup has been activated. For details, see Activating Veeam Endpoint Backup. Checkprerequisites. For details, see Before You Begin. Use the Configure Backup wizard to define settings of the backup job. Note: If the read-only access mode for Veeam Endpoint Backup is not enabled, users can change backup job settings in the Veeam Endpoint Backup Control Panel at any time. When backup job settings are changed in the Veeam Endpoint Backup Control Panel, these changes will not be reflected in Veeam Endpoint Backup for LabTech, which may lead to confusion in some cases. To prevent users from changing backup job settings, enable the read-only access mode for Veeam Endpoint Backup. For details, see Enabling Read-Only Access Mode.

40 Before You Begin Before you configure the backup job, check the following prerequisites: The target location where you plan to store backup files must have enough free space. [For Veeam Backup & Replication repository targets] You can store created backups in a backup repository only if the backup server runs Veeam Backup & Replication 8.0 Update 2 or later. [For Veeam Backup & Replication repository targets] If you plan to use a Veeam Backup & Replication repository as a target for backups, you must pre-configure user access permissions on this backup repository. To learn more, see Veeam Endpoint Backup User Guide, section Setting Up User Permissions on Backup Repositories. Backup has the following limitations: You cannot save the backup of entire computer on the local computer disk. Use an external hard drive or USB drive, network shared folder or backup repository as a target location. Veeam Endpoint Backup does not back up data to which symbolic links are targeted. It only backs up the path information that the symbolic links contain. After restore, identical symbolic links are created in the restore destination. 40

41 Step 1. Launch Configure Backup Wizard To launch the Configure Backup wizard: 1. In the LabTech Control Center, double-click a client, location or computer. 2. Open the Veeam Endpoint Backup Jobs tab. 3. Select the necessary endpoint in the list and click Configure. You can select several endpoints in the list to specify backup job settings for a group of computers. 41

42 42 Step 2. Select Backup Mode At the Backup Mode step of the wizard, select the mode in which you want to create a backup. You can select one of the following options: Entire computer select this option if you want to create a backup of the entire computer image. When you restore data from such backup, you will be able to recover the entire computer image as well as data on specific computer volumes: files, folders, application data and so on. Volume level backup select this option if you want to create a backup of specific computer volumes, for example, all volumes except the system one. When you restore data from such backup, you will be able to recover data on these volumes only: files, folders, application data and so on. With this option selected, you will pass to the Volumes step of the wizard. File level backup select this option if you want to create a backup of individual folders on your computer. With this option selected, you will pass to the Files step of the wizard. Tip: File-level backup is typically slower than volume-level backup. If you plan to back up all folders and files on a specific volume, it is recommended that you configure volume-level backup instead of file- level backup.

43 Step 3. Specify Volumes to Back Up The Volumes step of the wizard is available if you have chosen to create a volume-level backup. In the Objects to backup list, specify volumes that you want to include in the backup. In the field at the top, type a drive letter and click Add. Repeat this step for all volumes that you want to add to the backup. To remove a volume from the backup scope, select it in the Objects to backup list and click Remove. Note: 1. When you include a system volume in the backup, Veeam Endpoint Backup automatically includes the System Reserved/UEFI or other system partitions in the backup too. 2. Veeam Endpoint Backup automatically adds to the list of exclusions the following Microsoft Windows objects for all computer users: temporary files folder, Recycle Bin, Microsoft Windows pagefile, hibernate file and VSS snapshot files from the System Volume Information folder. 43

44 44 Step 4. Specify Folder to Back Up The Files step of the wizard is available if you have chosen to create a file-level backup. In the filelevel backup mode, you can create two types of backups: File-level backup that includes individual folders on your computer. Hybrid backup that contains individual folders and specific volumes of your computer. In the Objects to backup list, specify folders that you want to include in the backup: 1. In the field at the top, type a folder path and click Add. Repeat this step for all folders that you want to add to the backup. You can also specify a drive letter at this step. In this case, Veeam Endpoint Backup will add the whole volume to the backup. 2. Select the Operating system check box to include in the backup data pertaining to the OS installed on your computer. 3. Select the Personal files check box to include in the backup the user profile folder, including all user settings and data. Typically, the user profile data is located in the Users folder on the system disk, for example, C:\Users. To remove a folder from the backup scope, select it in the Objects to backup list and click Remove. Note: Veeam Endpoint Backup automatically adds to the list of exclusions the following Microsoft Windows objects for all computer users: temporary files folder, Recycle Bin, Microsoft Windows pagefile, hibernate file and VSS snapshot files from the System Volume Information folder.

45 Configuring Filters To include or exclude files of a specific type in/from the file-level backup, you can configure filters: 1. At the Files step of the wizard, click Advanced. 2. Specify include and exclude filters for files you want to back up: In the Include masks field, specify file names and/or masks for file types that you want to back up, for example, MyMovie.avi, *filename*, *.docx, *.mp3. Veeam Endpoint Backup will create a backup only for selected files. Other files will not be backed up. In the Exclude masks field, specify file names and/or masks for file types that you do not want to back up, for example, OldPhotos.rar, *.tmp, *.back. Veeam Endpoint Backup will back up all files except files of the specified type. 3. Click Add. 4. Repeat steps 2-3 for each mask that you want to add. You can use a combination of include and exclude masks. Note that exclude masks have a higher priority than include masks. For example, you can specify masks in the following way: Exclude mask: *movie* Include mask: *.avi Veeam Endpoint Backup will include in the backup all files of the AVI format that do not contain movie in their names. 45

46 Step 5. Select Backup Destination At the Destination step of the wizard, select a target location for the created backup. You can store backup files in one of the following locations: Local storage select this option if you want to save the backup on a removable storage device attached to the endpoint, or on a local drive of the endpoint. With this option selected, you will pass to the Local Storage step of the wizard. Shared folder select this option if you want to save the backup in a network shared folder. With this option selected, you will pass to the Shared Folder step of the wizard. Veeam Backup & Replication repository select this option if you want to save the backup on a backup repository managed by the Veeam backup server. With this option selected, you will pass to the Backup Server step of the wizard. It is strongly recommended that you store backups in the external location like USB storage device or shared network folder. You can also keep your backup files on a separate non-system local drive. Important! If you select to store the backup on a local folder included in the backup scope, Veeam Endpoint Backup will automatically exclude this folder from the backup. 46

47 Step 6. Specify Local Storage Settings The Local Storage step of the wizard is available if you have chosen to save the backup on a local drive of the endpoint. Specify local storage settings: 1. In the Local drive list, specify a path to the folder where backup files must be saved. If the folder does not exist, Veeam Endpoint Backup will create it during backup. Do not specify the root drive directory, like C:\ or D:\. 2. In the Keep restore points for the last <N> days when computer was used field, specify the number of days for which you want to store backup files in the target location. By default, Veeam Endpoint Backup keeps backup files for 14 days. After this period is over, Veeam Endpoint Backup will remove the earliest restore points from the backup chain. To learn more, see Veeam Endpoint Backup User Guide, section Backup Retention Policy. Important! USB storage devices formatted as FAT32 do not allow storing files larger than 4 GB in size. For this reason, it is recommended that you do not use such USB storage devices as a backup target. 47

48 Step 7. Specify Shared Folder Settings The Shared folder step of the wizard is available if you have chosen to save the backup in a network shared folder. Specify shared folder settings: 1. In the Shared folder field, type a UNC name of the network shared folder where you want to store backup files. Keep in mind that the UNC name always starts with two back slashes (\\). 2. If the network shared folder requires authentication, select the This share requires access credentials check box and specify a user name and password of the account that has access permissions on this shared folder. The user name must be specified in the DOMAIN\USERNAME format. To view the specified password, click and hold the eye icon on the right of the Password field If you do not select the This share requires access credentials check box, Veeam Endpoint Backup will connect to the shared folder using the NT AUTHORITY\SYSTEM account of the endpoint where the product is installed. You can use this scenario if the endpoint is joined to the Active Directory domain. In this case, you can simply grant Full Control access on the shared folder and underlying file system to the computer account (DOMAIN\COMPUTERNAME$). 3. In the Keep restore points for the last <N> days when computer was used field, specify the number of days for which you want to store backup files in the target location. By default, Veeam Endpoint Backup keeps backup files for 14 days. After this period is over, Veeam Endpoint Backup will remove the earliest restore points from the backup chain. To learn more, see Veeam Endpoint Backup User Guide, section Backup Retention Policy. 48

49 Step 8. Specify Backup Server Settings The Backup Server step of the wizard is available if you have chosen to store backup files on a Veeam Backup & Replication repository. Specify settings for the Veeam backup server that manages the target backup repository: 1. In the Veeam backup server name or IP address field, specify a DNS name or IP address of the Veeam backup server. 2. Select the Specify your personal credentials check box. In the Username and Password fields, specify a user name and password of the account that has access to this backup repository. Permissions on the backup repository managed by the target Veeam backup server must be granted beforehand. To learn more, see Veeam Endpoint Backup User Guide, section Setting Up User Permissions on Backup Repositories. If you do not select the Specify your personal credentials check box, Veeam Endpoint Backup will connect to the backup repository using the NT AUTHORITY\SYSTEM account of the computer where the product is installed. You can use this scenario if the endpoint is joined to the Active Directory domain. In this case, you can simply add the computer account (DOMAIN\COMPUTERNAME$) to an AD group and grant access rights on the backup repository to this group. Setting access permissions on the backup repository to Everyone is equal to granting access rights to the Everyone Microsoft Windows group (Anonymous users are excluded). If you have set such permissions on the backup repository, you can omit specifying credentials. However, this scenario is recommended for demo environments only. 3. In the Port field, specify a number of the port over which Veeam Endpoint Backup must communicate with the backup repository. By default, Veeam Endpoint Backup uses port

50 50 Important! If you specify a DNS name of the Veeam backup server, make sure that the Veeam backup server name is resolved into IPv4 address on the endpoint where Veeam Endpoint Backup is installed. The Veeam Backup Service in Veeam Backup & Replication listens on IPv4 addresses only. If the Veeam backup server name is resolved into IPv6 address, Veeam Endpoint Backup will fail to connect to the Veeam backup server.

51 Step 9. Specify Backup Repository The Backup Repository step of the wizard is available if you have chosen to save backup files on a Veeam Backup & Replication repository. Specify settings for the target backup repository: 4. In the Backup repository field, specify name of the backup repository where you want to store created backups. 5. In the Keep restore points for the last <N> days when computer was used field, specify the number of days for which you want to store backup files in the target location. By default, Veeam Endpoint Backup keeps backup files for 14 days. After this period is over, Veeam Endpoint Backup will remove the earliest restore points from the backup chain. To learn more, see Veeam Endpoint Backup User Guide, section Backup Retention Policy. 51

52 Step 10. Specify Backup Schedule At the Schedule step of the wizard, specify the schedule according to which you want to perform backup. 1. Select the Daily at check box and specify the time when the backup job must start. 2. If Veeam Endpoint Backup must perform a finalizing action after the backup job completes successfully, select the necessary action: Keep running select this option if the endpoint must keep on working. Sleep select this option if Veeam Endpoint Backup must bring the endpoint to the standby mode. Shutdown select this option if Veeam Endpoint Backup must shut down the endpoint. Hibernate select this option if Veeam Endpoint Backup must bring the endpoint to the hibernate mode. If you select this option, make sure that the hibernate mode is enabled on the endpoint. If the hibernate mode is disabled, the Veeam Endpoint Backup for LabTech will set the action value to Keep running instead of Hibernate. To learn how to enable hibernation, see us/kb/ Veeam Endpoint Backup applies this setting only to scheduled backups. If you start standalone full backup or incremental backup manually, Veeam Endpoint Backup will ignore this setting, and the endpoint will not be shut down or brought to the standby mode when the backup job completes. 3. In the At the following events section, specify additional conditions for the backup job launch: Select the Lock check box if you want to start the scheduled backup job when the user locks the endpoint. Select the Log off check box if you want to start the scheduled backup job when the user working with the endpoint performs a logout operation. Select the When backup target is connected check box if you want to start the scheduled backup job when the backup storage becomes available (for example, when the endpoint connects to a local network and the target shared folder is accessible). Use the Back up no more often than every <N> <time units> field to restrict the frequency of backup job sessions. Specify a minutely, hourly or daily interval between the backup job sessions. 4. Click Create. 52

53 Important! If the power scheme on the endpoint does not allow using wake up timers, you can manually change the power scheme settings on the endpoint. To do this, navigate to Control Panel > All Control Panel Items > Power Options > Edit Plan Settings. Step 11. Review Backup Job Settings At the Summary step of the wizard, complete the backup job configuration process. 1. Review settings of the configured backup job. 2. Click Finish. 53

54 Step 12. Check the Result After you save the backup job settings, the Veeam Endpoint Backup for LabTech will propagate these settings to Veeam Endpoint Backup. To view whether the settings were applied properly: 1. In the LabTech Control Center, double-click a client, location or computer. 2. In the Computer Management window, open the Veeam Endpoint Backup Jobs tab. 3. Check the Configuration State column for the necessary endpoints. The Configuration State field shows the result of applying the backup job settings on Veeam Endpoint Backup: Applied the backup job settings were successfully applied. Warning the backup job settings were applied with warnings. Click the Warning link to view warning details. Error the backup job settings were not applied due to errors. Click the Error link to view error details. 54

55 55 Configuring Veeam Endpoint Backup Settings In the LabTech Control Center, you can configure Veeam Endpoint Backup global settings for one endpoint, or for a group of endpoints at a time. Before you configure global settings, make sure that Veeam Endpoint Backup has been activated. For details, see Activating Veeam Endpoint Backup. To configure Veeam Endpoint Backup global settings on one or more remote endpoints: 1. In the LabTech Control Center, double-click a client, location or computer. 2. Open the Veeam Endpoint Backup Jobs tab. 3. Select check boxes next to the necessary endpoints in the list and click Settings. 4. In the Settings window, specify the required global settings: Disable scheduled backups select this option if you do not want to run automatic backups for some period of time. For example, you may want to put backup activities on hold if you plan to perform resource consuming operations on the endpoint at the time when the backup job is scheduled. To learn more, see Veeam Endpoint Backup User Guide, section Disabling and Enabling Backups. Disable notifications select this option if you want to disable Veeam Endpoint Backup warning and information messages on the notification bar in the Control Panel. To learn more, see Veeam Endpoint Backup User Guide, section Disabling Veeam Endpoint Backup Notifications. Disable backup over metered connection select this option if you want to disable backup over metered Internet connection to avoid extra costs. Veeam Endpoint Backup can automatically detect metered connections. If this option is enabled, Veeam Endpoint Backup will not perform backup when the endpoint is on such connection. To learn more, see Veeam Endpoint Backup User Guide, section Disabling Backup over Metered Connections. Throttle backup activity when system is busy select this option if during backup Veeam Endpoint Backup must set low priority for its components engaged in the backup process. To learn more, see Veeam Endpoint Backup User Guide, section Throttling Backup Activities. 5. Click OK.

56 56 After you save changes, Veeam Endpoint Backup for LabTech will run the Apply Veeam Endpoint Backup application settings script that will propagate updated settings to remote endpoints.

57 Starting and Stopping Backup Jobs In the LabTech Control Center, you can manually start and stop a Veeam Endpoint Backup job for one endpoint, or for a group of endpoints at a time. Before you start or stop a backup job, make sure that Veeam Endpoint Backup has been activated. For details, see Activating Veeam Endpoint Backup. Starting a Backup Job To start a backup job on one or more remote endpoints: 1. In the LabTech Control Center, double-click a client, location or computer. 2. Open the Veeam Endpoint Backup Jobs tab. 3. Select check boxes next to the necessary endpoints in the list and click Start. Veeam Endpoint Backup for LabTech will run the Start Veeam Endpoint Backup job script that will trigger Veeam Endpoint Backup on the endpoints to start the backup job. 57

58 Stopping a Backup Job To stop a running backup job on one or more remote endpoints: 1. In the LabTech Control Center, double-click a client, location or computer. 2. Open the Veeam Endpoint Backup Jobs tab. 3. Select check boxes next to the necessary endpoints in the list and click Stop. Veeam Endpoint Backup for LabTech will run the Stop Veeam Endpoint Backup job script that will trigger Veeam Endpoint Backup on the remote endpoint to stop the backup job. 58

59 Restoring from Veeam Recovery Media If the endpoint OS fails to start, you can use the Veeam Recovery Media to perform bare metal recovery from the LabTech Control Center. The Veeam Recovery Media will help you boot the endpoint in the limited mode. After booting, you can use Veeam Endpoint Backup or standard Microsoft Windows tools to diagnose problems and fix errors. You can also use a backup created with Veeam Endpoint Backup to restore specific volumes, files and folders on your computer. When you create a Veeam Recovery Media for a managed endpoint, Veeam Endpoint Backup includes in the created recovery image: LabTech agent ScreenConnect Client (if ScreenConnect Client is installed on the managed endpoint) If you boot an endpoint from such recovery image, this endpoint will be automatically detected and displayed in the Clients tree in the LabTech Control Center. You can connect to the endpoint using the LabVNC, TightVNC or ScreenConnect and perform the necessary recovery operations from the LabTech Control Center. Before you boot from the Veeam Recovery Media, check prerequisites. Then take the following steps to recover the endpoint. Before You Begin Before you boot from the recovery image and recover your data, check the following prerequisites: You must have a successfully created Veeam Recovery Media on any type of media: CD/DVD/BD or removable storage device. At the time when you create the Veeam Recovery Media, the following conditions must be met: A Labtech agent and Veeam Endpoint Backup must be installed on the endpoint. Veeam Endpoint Backup must be activated. For details, see Activating Veeam endpoint Backup. If during the recovery process you plan to connect to the endpoint using ScreenConnect, ScreenConnect Client must be installed on the endpoint. Note that currently you cannot create Veeam Recovery Media by means of the Veeam Endpoint Backup for LabTech. To create it, you must connect to the endpoint using LabVNC, TightVNC, ScreenConnect, Windows Remote Desktop Connection or similar, and launch the Create Recovery Media wizard. For details on working with the wizard, see Veeam Endpoint Backup User Guide, section Creating Veeam Recovery Media. To recover data on the endpoint, in addition to Veeam Recovery Media you must have a data backup. This can be a volume-level backup created with Veeam Endpoint Backup, or a system image created with Microsoft Windows. Make sure that the backup or system image is available on the computer drive (local or external), a network shared folder or on the backup repository managed by a Veeam backup server. 59

60 The type of media on which you have created the recovery image must be set as a primary boot source on the endpoint. Recovery images for Microsoft Windows 32-bit OSes can be booted in the BIOS system only. Recovery images for Microsoft Windows 64-bit OSes can be booted in the BIOS and UEFI systems. Mind the following: When you create a Veeam Recovery Media, Veeam Endpoint Backup stores settings for languages added to the list of input languages on the endpoint. If necessary, you can switch between languages using a hotkey combination when working with the Veeam Endpoint Recovery wizard. The default key combination is typically [Shift] + [Alt]. You can open the Command Prompt at any moment. To do this, press [Shift] + [F10] on the keyboard. Step 1. Boot from Veeam Recovery Media Booting from Veeam Recovery Media must be performed by a person who has physical access to the endpoint. To boot from the Veeam Recovery Media: 1. [For CD/DVD/BD] Power on the endpoint. Insert the media with the recovery image to the drive and restart the endpoint. [For removable storage device] Attach the removable storage device with the recovery image to the endpoint and start it. 2. You will be offered to boot the OS from the CD/DVD/BD or attached removable storage. Press any key on the keyboard to continue. 3. Wait for Veeam Endpoint Backup to load files from the Veeam Recovery Media. Loading the OS from the Veeam Recovery Media usually takes more time than loading the OS from the local computer drive. 60

61 61 Step 2. Connect to the Endpoint After the OS has loaded, the endpoint will be displayed in the LabTech Client tree. The name of an endpoint that is booted from the recovery image has the VeeamRE prefix. Note that the endpoint can be detected by the Veeam Endpoint Backup for LabTech only if the following conditions are met at the time when the Veeam Recovery Media is created: The LabTech agent and Veeam Endpoint Backup are installed on the endpoint Veeam Endpoint Backup has been activated ScreenConnect Client is installed on the endpoint (required only if you plan to connect to the recovered endpoint using ScreenConnect) Otherwise, Veeam Endpoint Backup for LabTech will not be able to detect the endpoint and display it in the LabTech Client tree. Connecting to Endpoint Using LabVNC or TightVNC You can use LabVNC or TightVNC to connect to the endpoint. Note: LabVNC and TightVNC are only available on LabTech 10 and on LabTech 10.5 that was upgraded from LabTech 10. On a clean LabTech 10.5 installation, LabVNC and TightVNC are not available. For example, to connect to the endpoint using the LabVNC: 1. In the LabTech Control Center, right-click the endpoint and choose LabVNC from the shortcut menu. 2. In the Explain Remote Control window, click OK to start the remote connection session.

62 Connecting to Endpoint Using ScreenConnect If the Veeam Recovery Media includes the ScreenConnect Client, you can use ScreenConnect to connect to the endpoint. 1. In the LabTech Control Center, right-click the endpoint and, select Scripts > Backup and Recovery > Veeam Endpoint Backup > Enable remote access for bare metal recovery. 1. In the Run Script windows click OK and wait for the script to complete. 2. After the script completes, the ScreenConnect button will become available in the Computer Management window. In the client tree, double-click the endpoint and click ScreenConnect at the bottom right corner of the Computer Management window. Step 3. Select Network Adapter or Wireless Network If a backup file resides in a remote location (in a network shared folder or on a backup repository), you must select a network adapter or wireless network that you want to use to connect to this remote location. 1. In the bottom right corner, click the network settings icon. 2. In the Network Settings window, choose the necessary network adapter or wireless network: If network connection settings are included in the Veeam Recovery Media, or if there is a DHCP server in your network, Veeam Endpoint Backup will configure the network settings automatically and display available network adapters in the list. If you want to access the network shared folder or Veeam backup repository using a wireless network, select the necessary network in the list and click Next. If the wireless network is password protected, you will be prompted to specify a password for this network. You can manually configure TPC/IP v4 settings for adapters if necessary. To do this, select an adapter in the list and click Properties. 62

63 63 Note: You will be prompted to configure network settings manually if Veeam Endpoint Backup does not detect available networks and there are no network settings included in the Veeam Recovery Media.

64 Installing Network Adapter Drivers The list of networks can be empty. This can happen in two situations: The driver for the network adapter is included in the Veeam Recovery Media but failed to be installed automatically for some reason. The driver for the network adapter is not included in the Veeam Recovery Media. To install drivers that were included in the Veeam Recovery Media: 1. In the Network Settings window, click Load network adapter driver. 2. In the Hardware Drivers window, select the necessary device. If you want to add drivers for all listed devices to the restored operating system, select the Inject these drivers into operating system while performing bare metal recovery option. If you do not select this option, only standard Windows drivers will be added. 3. Click the Install link next to the selected device. To install drivers that were not included in the Veeam Recovery Media: 1. In the Network Settings window, click Load network adapter driver. 2. At the bottom of the Hardware Drivers window, click the Load Driver button and select the INF file in the driver package folder. You can also click the Show unknown devices link to see a list of all existing devices without drivers. This information may help you to identify the exact device for which you need to install the driver. 3. Click Install. 64

65 Step 4. Launch Veeam Endpoint Recovery Wizard To launch the Veeam Endpoint Recovery wizard, on the Veeam Endpoint Recovery screen, click Bare Metal Recovery. 65

66 Step 5. Specify Backup File Location At the Backup Location step of the wizard, specify where the backup file that you want to use for data recovery is located. By default, Veeam Endpoint Backup automatically locates the latest backup on the computer drive and you pass immediately to the Restore Point step of the wizard. If Veeam Endpoint Backup fails to locate the backup on the local computer drive for some reason, or the backup file is located in a network shared folder or on a backup repository, select where the backup file resides: Local storage select this option if the backup file resides on the local computer drive, external drive or removable storage device that is currently connected to your computer. Click Browse and select a backup metadata file (VBM). Network storage select this option if the backup file is located in a remote location in a network shared folder or on a Veeam backup repository. In this case, the Veeam Endpoint Recovery wizard will include additional steps for specifying the backup file location. 66

67 Installing Drivers for Remote Storage Devices A removable storage device with the backup file may not be displayed in the list of devices. This can happen in two situations: The driver for the remote storage device is included in the Veeam Recovery Media but failed to be installed automatically for some reason. The driver for the remote storage device is not included in the Veeam Recovery Media. To install drivers that were included in the Veeam Recovery Media: 1. At the Backup Location step of the wizard, click Load driver. 2. In the Hardware Drivers window, select the necessary device. If you want to add drivers for all listed devices to the restored operating system, select the Inject these drivers into operating system while performing bare metal recovery option. If you do not select this option, only standard Windows drivers will be added. 3. Click the Install link next to the selected device. To install drivers that were not included in the Veeam Recovery Media: 1. At the Backup Location step of the wizard, click Load driver. 2. At the bottom of the Hardware Drivers window, click the Load Driver button and select the INF file in the driver package folder. You can also click the Show unknown devices link to see a list of all existing devices without drivers. This information may help you to identify the exact device for which you need to install the driver. 3. Click Install. 67

68 Step 6. Select Remote Storage The Network Storage step of the wizard is available if you have chosen to restore data from a backup file that resides in a remote location in a network shared folder or on a backup repository. Select where the backup file resides: Shared folder select this option if the backup file resides in a network shared folder. With this option selected, you will pass to the Shared Folder step of the wizard. Veeam backup repository select this option if the backup file resides on a backup repository managed by a Veeam backup server. With this option selected, you will pass to the Backup Server step of the wizard. 68

69 Step 7. Specify Shared Folder Settings The Shared Folder step of the wizard is available if you have chosen to restore data from a backup file located in a network shared folder. Specify settings for the network shared folder: 1. In the Shared folder field, enter a UNC name of the network shared folder with a backup file. Keep in mind that the UNC name always starts with two back slashes (\\). 1. If the network shared folder requires authentication, select the This share requires access credentials check box and specify a user name and password of the account that has access permissions on this shared folder. The user name must be specified in the DOMAIN\USERNAME format. To view the specified password, click and hold the eye icon on the right of the Password field. 69

70 Step 8. Specify Backup Server Settings The Backup Server step of the wizard is available if you have chosen to restore data from a backup file located on a backup repository. Specify settings for the Veeam backup server that manages the backup repository: 2. In the Veeam backup server name or IP address field, specify a DNS name or IP address of the Veeam backup server. 3. In the Username and Password fields, enter a user name and password of the account that has access to this backup repository. Permissions on the backup repository managed by the target Veeam backup server must be granted beforehand. To learn more, see Veeam Endpoint Backup User Guide, section Setting Up User Permissions on Backup Repositories. 4. In the Port field, specify a number of the port over which Veeam Endpoint Backup must communicate with the backup repository. By default, Veeam Endpoint Backup uses port Important! If you specify a DNS name of the Veeam backup server, make sure that the Veeam backup server name is resolved into IPv4 address on the machine where Veeam Endpoint Backup is installed. The Veeam Backup Service in Veeam Backup & Replication listens on IPv4 addresses only. If the Veeam backup server name is resolved into IPv6 address, Veeam Endpoint Backup will fail to connect to the Veeam backup server. 70

71 Step 9. Select Backup The Backup step of the wizard is available if you have chosen to restore data from a backup file that resides in a remote location in a network shared folder or on a backup repository. From the list of backups, select a backup from which you want to recover data. To quickly find the necessary backup, use the search field at the bottom of the window: enter a backup name or a part of it in the search field and click the Start search button on the right or press [ENTER]. In the list of backups, Veeam Endpoint Backup displays only those backups that meet the following criteria: 1. Backups created at the volume level. File-level backups are not displayed. 1. [For backup repository target] Backups accessible by the user whose credentials are specified at the Backup Server step of the wizard: If you specify credentials for the user who has access to the backup repository, the list of backups will include only backups created by this user. If you specify credentials for the Backup Administrator on the backup server, the list of backups will include all Veeam Endpoint backups stored on the backup repository. 71

72 Step 10. Select Restore Point At the Restore Point step of the wizard, select a restore point from which you want to recover data. By default, Veeam Endpoint Backup uses the latest restore point. However, you can select any valid restore point to recover files and folders to a specific point in time. Veeam Endpoint Backup displays only restore points of volume-level backups. For example, if you have run 2 job sessions to create a backup of all computer volumes and then changed the backup scope to file-level backup, Veeam Endpoint Backup will display only 2 restore points in the list. 72

73 Step 11. Select Data Restore Mode At the Restore Mode step of the wizard, choose the data restore mode: Entire computer select this option if you want to restore the whole system image of your computer. In this case, Veeam Endpoint Backup will attempt to map volumes from the backup to existing computer volumes and will overwrite existing data with data restored from the backup. System volumes only select this option if you want to restore only system state data and the system volume (volume on which the Microsoft OS is installed). In this case, Veeam Endpoint Backup will restore the Microsoft Windows system partition and boot partition from the backup to your computer. For GPT disks on Microsoft Windows 8, 8.1, 10, 2012 and 2012 R2, Veeam Endpoint Backup will additionally restore the recovery partition. Manual restore (advanced) select this option if you want to choose what computer volumes you want to restore and manually allocate disk space on restored volumes. This option is recommended for users who have experience in working with Microsoft Windows disks and partitions. To view the current disk allocations settings on your computer, at the bottom of the wizard click View automatically detected disk mapping. Important! If you restore data on another computer and there is not enough space on disk to embed volume data from the backup, you will not be able to restore data in the Entire computer mode. In this situation, you will have to use the Manual restore mode. 73

74 74 Step 12 Map Restored Disks The Disk Mapping step of the wizard is available if at the Restore Mode step of the wizard you have chosen to restore data in the Manual mode. You can map volumes that you want to restore from the backup to disks on the target computer. Important! It is strongly recommended that you change disk mapping settings only if you have experience in working with Microsoft Windows disks and partitions. If you make a mistake, your computer data may get corrupted. To map volumes: 1. Select check boxes next to volumes that you want to restore from the backup. 2. [For restore to a new location] By default, Veeam Endpoint Backup restores all volumes to their initial location. If the initial location is unavailable, a volume is restored to a disk of the same or larger size. To map the restored volume to another computer disk, at the bottom of the wizard click Customize disk mapping. In the Disk Mapping window, specify how volumes must be restored: a. Right-click the target disk on the left and select the necessary disk layout: Apply Backup Layout select this option if you want to apply to disk the settings that were used on your computer at the moment when you performed backup. Apply Disk Layout select this option if you want to apply to the current disk settings of another disk. Erase select this option if you want to discard the current disk settings. b. Right-click unallocated disk space in the disk area on the right and select what volume from the backup you want to place on this computer disk. If you want to change disk layout configured by Veeam Endpoint Backup, right- click an automatically mapped volume and select Remove. You will be able to use the released space for mapping volumes in your own order. 3. [For restore with volume resize] You can resize a volume mapped by Veeam Endpoint Backup to a target computer disk. To resize a volume, right-click it in the Disk Mapping window and select Resize. With this option selected, you will pass to the Volume Resize window. Note: If you map a backup volume that is larger than the amount of available space on the target disk, Veeam Endpoint Backup will prompt you to shrink the restored volume. After you agree and click OK, Veeam Endpoint Backup will prepare to shrink the volume to the size of available disk space.

75 Installing Storage Adapters Drivers A computer disk may not be available in the list of disks. This can happen in two situations: The driver for the storage adapter is included in the Veeam Recovery Media but failed to be installed automatically for some reason. The driver for the storage adapter is not included in the Veeam Recovery Media. To install drivers that were included in the Veeam Recovery Media: 1. At the Disk Mapping step of the wizard, click Load driver. 2. In the Hardware Drivers window, select the necessary device. If you want to save drivers for all listed devices to the restored operating system, select the Inject these drivers into operating system while performing bare metal recovery option. 3. Click the Install link next to the selected device. 75

76 76 To install drivers that were not included in the Veeam Recovery Media: 1. At the Disk Mapping step of the wizard, click Load driver. 2. At the bottom of the Hardware Drivers window, click the Load Driver button and select the INF file in the driver package folder. You can also click the Show unknown devices link to see a list of all existing devices without drivers. This information may help you to identify the exact device for which you need to install the driver. 3. Click Install.

77 Step 13. Resize Restored Volumes At the Disk Mapping step of the wizard, you can set the necessary size for the restored volumes. You can resize a volume if you have chosen to restore data in the Manual mode and customize disk layout. A volume will be shrunk or extended to the specified size during the process of data restore. To resize a volume: 1. Specify а volume you want to resize: a. Right-click a restored volume mapped to a target disk and select Resize. b. [For volume shrink] Right-click unallocated disk space and select what volume from the backup you want to place on the computer disk. If the selected volume is larger than the amount of unallocated disk space, Veeam Endpoint Backup will prompt you to shrink the restored volume. 2. In the Volume Resize window, specify the desired size for the restored volume. 77

78 Step 14. Start Restore Process At the Summary step of the wizard, finalize the recovery process. 1. Review the specified recovery settings. 2. Click Restore to start the recovery process. Veeam Endpoint Backup will perform partition re- allocation operations if necessary, restore the necessary data from the backup and overwrite data on your computer with it. 78

79 Updating Veeam Endpoint Backup When Veeam Endpoint Backup is activated and managed from the LabTech Control Panel, it does not automatically perform updates and upgrade. The task to check for and install product updates, or perform upgrade is performed by the LabTech administrator. Checking for Updates Veeam Endpoint Backup for LabTech periodically checks availability of a new Veeam Endpoint Backup version. Every 24 hours by default, the plug-in runs the Check Veeam Endpoint Backup version script against computers in the Veeam Endpoint Backup group. The script instructs Veeam Endpoint Backup to query whether a new product version is available, and if so, collects details about the new version. You can view information about the latest available Veeam Endpoint Backup version in the Endpoints Versions dataview. The dataview shows what product version is currently installed on managed endpoints, and what version is available for download. If a new Veeam Endpoint Backup version is available, you can update the product on one endpoint, or on a group of endpoints at a time. Updating Veeam Endpoint Backup via Internet If managed endpoints are connected to Internet, the easiest way to upgrade Veeam Endpoint Backup is updating the software via Internet. To perform update, you must run the Update Veeam Endpoint Backup via Internet script. During its execution, the script instructs Veeam Endpoint Backup to download the setup file from the Veeam Update Server and initiate the update procedure. Before you trigger the update process, make sure that Veeam Endpoint Backup has been activated. For details, see Activating Veeam Endpoint Backup. To update Veeam Endpoint Backup via Internet on one or more remote endpoints: 1. In the LabTech Control Center, right-click a client, location, group or computer. 2. From the shortcut menu, select Scripts > Backup and Recovery > Veeam Endpoint Backup > Update Veeam Endpoint Backup via Internet. 3. In the Schedule section of the Run Script window, select Once and specify date and time when the update script must be started. 4. Click OK. The update process may take up to several minutes to complete. 79

80 Updating Veeam Endpoint Backup via Local Folder If managed endpoints are not connected to Internet or you want to reduce the amount of web traffic, you can update Veeam Endpoint Backup via local folder. To perform update, you must run the Update Veeam Endpoint Backup via local folder script. During its execution, the script accesses the Veeam Endpoint Backup setup file located in the C:\VEB folder on the target endpoint, and triggers the product update procedure. Before you trigger the update process: Make sure that Veeam Endpoint Backup has been activated. For details, see see Activating Veeam Endpoint Backup. Download a new version of Veeam Endpoint Backup setup file from the website and place it to the C:\VEB folder on the target endpoint. The new product version must support upgrade from the version that is currently installed. To update Veeam Endpoint Backup via local folder on one or more remote endpoints: 1. In the LabTech Control Center, right-click a client, location, group or computer. 2. From the shortcut menu, select Scripts > Backup and Recovery > Veeam Endpoint Backup > Update Veeam Endpoint Backup via local folder. 1. In the Schedule section of the Run Script window, select Once and specify date and time when the update script must be started. 3. Click OK. The update process may take up to several minutes to complete. 80

81 Other Ways to Update Veeam Endpoint Backup If for some reason you cannot update Veeam Endpoint Backup from the LabTech Control Center, you can update it manually: 1. If you enabled the Veeam Endpoint Backup read-only access mode on any endpoints, turn it off. 2. For details, see Disabling Read-Only Access Mode for Veeam Endpoint Backup. 2. Switch Veeam Endpoint Backup to the free mode. 3. For details, see Switching Veeam Endpoint Backup to Free Mode. 3. Update Veeam Endpoint Backup: a. Log on to an endpoint and launch Veeam Endpoint Backup Control Panel. b. Open the Update tab and click Check Now. c. Click Update to update the product to a new version. 4. The update process may take up to several minutes to complete. 5. Repeat these steps for all endpoints where you want to update the product manually. 4. Activate Veeam Endpoint Backup on remote endpoints again. 6. For details, see Activating Veeam Endpoint Backup. 5. If necessary, enable the Veeam Endpoint Backup read-only access mode anew. 7. For details, see Enabling Veeam Endpoint Backup Read-Only Access Mode. 81

82 Uninstalling Veeam Endpoint Backup In the LabTech Control Center, you can uninstall Veeam Endpoint Backup on one endpoint, or on a group of endpoints at a time. To uninstall Veeam Endpoint Backup on one or more remote endpoints: 1. In the LabTech Control Center, right-click a client, location, group or a computer. 2. From the shortcut menu, select Scripts > Backup and Recovery > Veeam Endpoint Backup > Uninstall Veeam Endpoint Backup. 3. In the Schedule section of the Run Script window, select Once and specify date and time when the software must be uninstalled. 4. Click OK. 5. Veeam Endpoint Backup for LabTech will trigger uninstall procedure for Veeam Endpoint Backup on remote endpoints. Other Ways to Uninstall Veeam Endpoint Backup If for some reason you cannot uninstall Veeam Endpoint Backup from the LabTech Control Center, you can uninstall the product in a regular way: 1. Log on to an endpoint. 2. Click Start > Control Panel > Programs > Programs and Features. 3. In the list of programs, select Veeam Endpoint Backup and click Uninstall. 82

83 MONITORING ENDPOINT BACKUPS Veeam Endpoint Backup for LabTech incorporates a set of tools in the LabTech Control Center for monitoring the data protection status of managed endpoints. Veeam Endpoint Backup Overview Dashboard This dashboard provides an overview of the latest backup sessions and trends, shows most recent backup problems and helps you identify endpoints that experience backup issues most commonly. Veeam Endpoint Backup Jobs Dashboard This dashboard shows the status and efficiency of Veeam Endpoint Backup jobs. You can use this view to control job performance or manage jobs on remote endpoints. Dataviews Predefined dataviews show key aspects of data protection with Veeam Endpoint Backup. Alerts and Tickets The Veeam Endpoint Backup for LabTech monitors can trigger alerts and create tickets to inform about situations that can hinder data protection operations and potentially result in data loss. Prerequisites Before you can work with dashboards, dataviews, alerts and tickets, make sure that: Veeam Endpoint Backup has been activated on endpoints that you want to monitor. For details, see Activating Veeam Endpoint Backup. Data from Veeam Endpoint Backup has been collected at least once. For details, see Collecting Veeam Endpoint Backup Data. 83

84 84 Veeam Endpoint Backup Overview The Veeam Endpoint Backup Overview dashboard provides an overview of the latest backup sessions and trends, shows most recent backup problems and helps you identify endpoints that experience backup issues most commonly. To open the Veeam Endpoint Backup Overview dashboard: 1. In the LabTech Control Center, double-click a client or location. 2. In the Computer Management window, open the Veeam Endpoint Backup Overview tab. The dashboard includes the following widgets: Latest Backup Job State This widget reflects the result of the latest backup job sessions. The widget shows how many sessions completed successfully, ended up with errors or warnings, and how many jobs are running at the moment. Latest Alarms This widget lists 10 most recent alerts that were triggered by Veeam monitors. Alert details help you quickly detect issues that can cause interruption or failure of Veeam Endpoint Backup tasks. To learn how to view and manage alerts in LabTech, see Alerting. Top Troublemakers (Last 7 Days) This widget displays 10 endpoints that experienced backup issues most commonly. For each endpoint, the widgets shows the number of warnings and failures that were triggered for the

85 85 last 7 days as well as the total number of issues. To learn how to view and manage alerts in LabTech, see Alerting. Backup Trend This widget reflects the completion status of backup job sessions. The widget chart shows how many jobs sessions completed successfully, ended up with warnings or failed on a specific day of the past month.

86 86 Veeam Endpoint Backup Jobs The Veeam Endpoint Backup Jobs dashboard allows you to manage Veeam Endpoint Backup backup jobs and track results of the latest job sessions. To view and manage Veeam Endpoint Backup jobs on remote endpoints: 1. In the LabTech Control Center, double-click a client, location or computer. 2. In the Computer Management window, open the Veeam Endpoint Backup Jobs tab. Filtering Jobs To narrow down the list of jobs, you can apply the following filters: State limit the list of jobs by the status of the latest job session (Success, Warning, Failed, Running, Unknown not yet configured jobs). Source limit the list of the jobs by backup type (Entire computer, Volume level backup, File level backup, All). From/To limit the list of jobs by the interval of the latest job session or show jobs for any period. Computer search jobs by name of the protected endpoint

87 Viewing Job Details For every job in the list, the following details are available: Computer name name of the endpoint for which the job is configured. To open the Computer Management window, click the computer name in the list. Restore points number of restore points available in backup. To view detailed statistics on backup job sessions, click the number of restore points in the list of jobs. In the Veeam Endpoint Backup Restore Points window, select a backup session and click Session Details at the top. Backup size total size of all backup files in the backup chain. Destination type of location where backup files are stored. Repository Free Space amount of free space available in the location where backup files are stored. Average Duration average time it took to complete the job session (total job duration time for the previous month divided by the number of times the job ran). Last Run date and time when the job was started for the last time. Next Run date and time when the job will start next time according to the specified schedule. Job State status of the latest job session (Success, Warning, Failed, Running, Starting, Failed to start, Unknown not yet configured jobs). Configuration State state of applying the backup job settings from the LabTech Control Center: - Applied settings applied to Veeam Endpoint Backup. - Applying settings are being propagated. - N/A settings were not configured in the LabTech Control Center. - Warning the settings were applied with a warning. Click the link to view warning details. - Error the settings were not applied to due an error. Click the link to view error details. Last Modified State date and time when backup job settings were modified for the last time in the LabTech Control Center. 87

88 Managing Backup Jobs and Configuring Veeam Endpoint Backup Settings You can use the Veeam Endpoint Backup Jobs dashboard to start and stop backup jobs, configure job settings, change Veeam Endpoint Backup global settings. To learn more, see these sections: Starting and Stopping Backup Jobs Configuring Backup Job Settings Configuring Veeam Endpoint Backup Settings Dataviews Veeam Endpoint Backup for LabTech includes a set of predefined dataviews that show key aspects of data protection with Veeam Endpoint Backup: Discovered Endpoints Endpoint Events Endpoints Versions License Usage Protected Endpoints To access Veeam dataviews in the LabTech Control Center: Right-click a client, location or group. From the shortcut menu, select Dataviews > Veeam Endpoint and click the necessary dataview. In the navigation tree, select Operations > Dataviews > Veeam Endpoint and click the necessary dataview. 88

89 89 Discovered Endpoints The Discovered Endpoints dataview shows information on endpoints that have Veeam Endpoint Backup installed. The Discovered Endpoints dataview includes the following fields: Client client to which the endpoint belongs. Location location to which the endpoint belongs. Endpoint name of the endpoint. Endpoint Edition edition of the endpoint (Paid, Free) Access Mode mode in which Veeam Endpoint Backup operates (Full, Read-Only). OS Type type of the OS installed on the endpoint (Server, Desktop).

90 90 Endpoint Events The Endpoint Events dataview shows information on events that were registered in the Veeam Endpoint Backup event log on managed endpoints. The Events dataview includes the following fields: Client client to which the endpoint belongs. Location location to which the endpoint belongs. Endpoint name of the endpoint. Severity severity level of the event. Time date and time when the event was written to the Veeam Endpoint Backup event log. Source source of the event in the Windows event log. Message description of the event in the Veeam Endpoint Backup event log. Event Name event short description.

91 91 Endpoints Versions The Endpoints Versions dataview shows information on product version of Veeam Endpoint Backup installed on managed endpoints. The Endpoints Versions dataview includes the following fields: Client client to which the endpoint belongs. Location location to which the endpoint belongs. Endpoint name of the endpoint. Current Version product version of Veeam Endpoint Backup installed on the endpoint. Available Version latest product version of Veeam Endpoint Backup available for download. Date of Data Collection date and time when Veeam Endpoint Backup data was collected from the endpoint for the last time. Integration Component Version version of Veeam Endpoint Backup Management Plug- in installed on the endpoint. OS Type type of the OS installed on the endpoint (Server or Desktop).

92 92 License Usage The License Usage dataview shows information about Veeam Endpoint Backup for LabTech license usage for managed clients and locations. The License Usage dataview includes the following fields: Client client to which endpoints belong. Location location to which endpoints belong. Licensed Servers number of servers (managed endpoints running Windows OS server edition) that currently use Veeam Endpoint Backup for LabTech licenses. Licensed Desktops number of desktops (managed endpoints running Windows OS desktop edition) that currently use Veeam Endpoint Backup for LabTech licenses Total Usage total number of licensed servers and desktops. Highest Number of Protected Desktops highest detected number of managed desktops (this number can be greater than the number of desktops that the license supports). Highest Number of Protected Servers highest detected number of managed servers (this number can be greater than the number of servers that the license supports).

93 93 Protected Endpoints The Protected Endpoints dataview reveals which endpoints in the managed environment are protected with Veeam Endpoint Backup. The dataview shows endpoints that have at least one backup for the past week. The Protected Endpoints dataview includes the following fields: Client client to which the endpoint belongs. Location location to which the endpoint belongs. Endpoint name of the endpoint. Job Status status of the latest backup job session (Success, Warning, Failed, Running, Unknown). Last Backup date and time when the latest backup was created. Restore Points number of restore points available for the endpoint. Backup Size total size of all backup files in the backup chain. Next Run date and time when the backup job is scheduled to run next time. Destination target location to which backups are saved.

94 94 Customizing Dataviews Veeam predefined dataviews support all possibilities available in LabTech for working with dataviews: Searching dataviews and using filters to limit search results Sorting and grouping data in dataviews Adding or removing columns in dataviews Saving, renaming and deleting dataviews Exporting dataviews to Excel Example 1 The following example shows how you can customize the Protected Endpoints dataview to show endpoints whose latest backup failed or ended with a warning. 1. In the Control Center, expand Clients > Location. 2. Right-click the necessary client and select Dataviews > Veeam Endpoint > Protected Endpoints from the shortcut menu. 3. From the No Filter list, choose Job Status, select the Not Like operator and type Success in the field below. Tip: Use the % wildcard to substitute for zero or more characters. 4. Click the No Filter button to change its status label to Filtered. As a result, the dataview will display the list of endpoints for which the latest backup job session ended with the status other than 'Success'. Example 2 The following example shows how you can customize the Discovered Endpoints dataview to show computers where Veeam Endpoint Backup runs in the Unmanaged mode. 1. In the Control Center, expand Clients > Location. 2. Right-click the necessary client and select Dataviews > Veeam Endpoint > Discovered Endpoints from the shortcut menu. 3. From the No Filter list, choose Managed Mode, select the Like operator and type Unmanaged in the field below. Tip: Use the % wildcard to substitute for zero or more characters. 4. Click the No Filter button to change its status label to Filtered. As a result, the dataview will display the list of computers where Veeam Endpoint Backup runs in the Unmanaged mode. For details on working with dataviews in LabTech, see Dataviews.

95 95 Alerts and Tickets The Veeam Endpoint Backup for LabTech includes a set of monitors that run on managed endpoints. Out-of-the-box, most monitors are configured to perform the following tasks when the specified monitoring conditions are met: Raise an alert Create a ticket Alerts triggered by Veeam monitors can be viewed for a specific client, location, computer, or for all clients at once. To learn how to access and manage alerts in LabTech, see Alerting.

96 96 Tickets created by Veeam monitors, support all regular possibilities available in the LabTech ticketing system. To learn how to access and manage tickets in LabTech, see Ticketing. For details on configuring monitors, see Configuring Veeam Endpoint Backup for LabTech. For a list of Veeam monitors, see Appendix A. Monitors.

97 97 REPORTING Veeam Endpoint Backup for LabTech includes reports for analyzing data protection status of managed endpoints: Protected Endpoints Overview Protected Endpoints License Usage Endpoint Backup Status Latest Endpoint Job Status Similar to regular LabTech reports, Veeam reports can be launched for a specific client, location, group, computer (endpoint), or for all clients at once. To access Veeam reports in the LabTech Control Center: Right-click a client, location, group or a computer. From the shortcut menu, select View Report > Veeam Endpoint Backup reports and click the necessary report. In the Control Center, select Tools > Reporting > Report Manager. In the Report Manager, open the Reports tab, expand the Veeam Endpoint Backup reports folder and click the necessary report.

98 Prerequisites Before you can work with reports, make sure that: Veeam Endpoint Backup has been activated on endpoints that you want to report on. For details, see Activating Veeam Endpoint Backup. Data from Veeam Endpoint Backup has been collected at least once. For details, see Collecting Veeam Endpoint Backup Data. 98

99 Protected Endpoints Overview The Protected Endpoints Overview report shows the number of protected and unprotected endpoints per client and location. Data Filters You can apply the following data filters to limit the list of endpoints in the report scope: Client limit the report scope by client name. Group limit the report scope by group in which the endpoints are included. Computer limit the report scope by computer name. Computer Type limit the report scope by managed computer type. Location limit the report scope by location. Desktops limit the report scope by the number of desktops for the client and location. Servers limit the report scope by the number of servers for the client and location. Endpoint Status limit the report scope by endpoint protection status (Protected, Unprotected). To learn how to use data filters in LabTech, see Using Report Manager. 99

100 Report Components The report includes the following report components: Protected Endpoints diagram shows the the total number of protected and unprotected endpoints. An endpoint is considered protected if there is at least one backup restore point for it. Details table shows how many protected and unprotected endpoints (desktops and servers) there are for each client and location. 100

101 101 Protected Endpoints The Protected Endpoints report shows protected and unprotected endpoints and their last backup state. The report reveals whether endpoint backups meet established RPO requirements and helps you identify endpoints that run without proper backup protection either due to missing or outdated backups. Data Filters You can apply the following data filters to limit the list of endpoints in the report scope: Client limit the list of endpoints by client. Group limit the list of endpoints by group in which the endpoints are included. Computer Type limit the list of endpoints by computer type. Location limit the list of endpoints by location. Domain limit the list of endpoints by domain to which endpoints belong. Endpoint Name limit the list of endpoints by computer name. Last Backup State limit the list of endpoints by the latest backup status (Success, Warning,