Kaspersky Mobile Security

Transcription

1 Kaspersky Mobile Security User Guide

2 Dear User! Thank you for choosing our product. We hope that this documentation will help you in your work and will provide answers regarding this software product. Note! This document is the property of Kaspersky Lab ZAO (herein also referred to as Kaspersky Lab): all rights to this document are reserved by the copyright laws of the Russian Federation, and by international treaties. Illegal reproduction and distribution of this document or parts hereof will result in civil, administrative or criminal liability by the applicable law. Any type of reproduction or distribution of any materials, including translations, may be allowed only with written permission from Kaspersky Lab. This document, and graphic images related to it, may be used exclusively for informational, non-commercial, and personal purposes. Kaspersky Lab reserves the right to amend this document without additional notification. You can find the latest version of this document at the Kaspersky Lab website, at Kaspersky Lab assumes no liability for the content, quality, relevance, or accuracy of any third-party materials used herein, or for any potential harm associated with the use of such materials. Document revision date: September 6, Kaspersky Lab ZAO. All Rights Reserved

3 TABLE OF CONTENTS ABOUT THIS GUIDE... 5 In this document... 5 Document conventions... 6 INFORMATION SOURCES ABOUT THE APPLICATION... 8 Information sources for further research... 8 Discussing Kaspersky Lab applications on the forum... 9 Contacting the Sales Department... 9 Contacting the Localization and Technical Documentation Development Department... 9 KASPERSKY TABLET SECURITY What's new Hardware and software requirements Distribution kit Service for users APPLICATION INTERFACE Icon in notification area Kaspersky Tablet Security main window Application settings window Widget for the device home screen Notifications APPLICATION LICENSING About the End User License Agreement About the License About the activation code STARTING AND STOPPING THE APPLICATION DEALING WITH STANDARD TASKS Activating the commercial version of the application Purchasing a license or extending its validity period Viewing Information about the license and its validity period Scanning the entire file system of the device for viruses Scanning the device operational memory, a folder or a file for viruses Configuring an automatic launch to scan the entire device for viruses Updating the application anti-virus databases and version Configuring scheduled automatic updates of the application anti-virus databases and version Protecting pesonal data from phishing What is a Kaspersky Account Enabling or disabling the remote start of Anti-Theft functions on the device What to do if the device is lost or stolen Locking the device Locating the device Taking photos of the person who is currently using your device Deleting personal data from the device or fully formatting it Adding the device to my account on the web portal Viewing application operation reports

4 U S E R G U I D E Changing the secret code to the application Recovering the secret code to the application CONTACTING THE TECHNICAL SUPPORT SERVICE Obtaining technical support Technical support by phone Obtaining technical support via My Kaspersky Account GLOSSARY KASPERSKY LAB ZAO INFORMATION ABOUT THIRD PARTY CODE TRADEMARK NOTICES INDEX

5 ABOUT THIS GUIDE This document is a User Guide to Kaspersky Tablet Security. The User Guide is meant for Kaspersky Tablet Security users who are familiar with the operating system interface, possess basic system usage skills, and know how to use the Internet. The User Guide serves the following purposes: Getting to know the application's interface. Performing a quick search for information to solve typical issues related to using Kaspersky Tablet Security. Describe additional sources of information about the application and ways of receiving technical support. IN THIS SECTION In this document... 5 Document conventions... 6 IN THIS DOCUMENT This guide includes the following sections. Information sources about the application This section describes sources of information about the application and lists websites that you can use to discuss the application's operation. Kaspersky Tablet Security This section describes the features of the application and provides brief information about application functions and components. You will learn what items are included in the distribution kit, and what services are available for registered users of the application. This section provides information about software and hardware requirements that a device should meet to allow installing the application on it. Application interface This section contains information about the main elements of the application's graphical user interface: the application's icons, main window, settings window, widget, and notification windows. Licensing the application This section provides information about general terms related to the application activation. Read this section to learn more about the purpose of the License Agreement, license types, ways of activating the application, and license renewal. Starting and Stopping the Application This section contains information about how to launch the application and how to stop using it. 5

6 U S E R G U I D E Dealing with Standard Tasks This section contains step-by-step instructions for carrying out the basic user tasks that the application deals with. Contacting the Technical Support Service This section describes how you can contact Kaspersky Lab Technical Support. Glossary This section contains a list of terms mentioned in the document and their respective definitions. Kaspersky Lab ZAO This section contains information about Kaspersky Lab ZAO. Information about third party code This section provides information about the third-party code used in the application. Trademark notices This section lists trademarks of third-party right-owners used herein. Index This section allows you to quickly find required information within the document. DOCUMENT CONVENTIONS The text herein is accompanied by semantic elements that should be given particular attention warnings, hints, examples. Document conventions are used to highlight semantic elements. Document conventions and examples of their use are shown in the table below. Table 1. Document conventions SAMPLE TEXT Note that... It is recommended to use... Example:... DOCUMENT CONVENTIONS DESCRIPTION Warnings are highlighted with red color and boxed. Warnings provide information about possibly undesirable actions that may lead to data loss, equipment malfunction, or operating system malfunction. Notes are boxed. Notes may contain useful hints, recommendations, specific setting values, or important particular cases in the application's operation. Examples are given in sections with a yellow background under the header "Example". 6

7 A B O U T T H I S G U I D E SAMPLE TEXT Update means... The Databases are out of date event occurs. Press the Enable button. To configure a task schedule: <user name> DOCUMENT CONVENTIONS DESCRIPTION The following semantic elements are italicized in the text: new terms; names of application statuses and events. Names of application interface elements, such as entry fields, menu items, and buttons, are set off in bold. Introductory phrases of instructions are italicized and accompanied by the arrow sign. Variables are enclosed in angle brackets. Instead of a variable, the corresponding value should be inserted, with angle brackets omitted. 7

8 INFORMATION SOURCES ABOUT THE APPLICATION This section describes sources of information about the application and lists websites that you can use to discuss the application's operation. You can select the most suitable information source, depending on the issue's level of importance and urgency. IN THIS SECTION Information sources for further research... 8 Discussing Kaspersky Lab applications on the forum... 9 Contacting the Sales Department... 9 Contacting the Localization and Technical Documentation Development Department... 9 INFORMATION SOURCES FOR FURTHER RESEARCH You can use the following sources to find information about the application: the application page on the Kaspersky Lab website; the application page on the Technical Support Service website (Knowledge Base); online help; documentation. If you cannot solve an issue on your own, we recommend that you contact Kaspersky Lab Technical Support (see section "Technical support by phone" on page 29). An Internet connection is required to use information sources on the Kaspersky Lab website. Page on Kaspersky Lab website The Kaspersky Lab website features a separate page dedicated to each application. On this page ( you can view general information about the application, its functions and features. The page features a URL to the estore. There you can purchase or renew the application. The application's page at the Technical Support Service website (Knowledge Base). Knowledge Base is a section on the Technical Support website that provides advice on using Kaspersky Lab applications. Knowledge Base comprises reference articles grouped by topics. 8

9 I N F O R M A T I O N S O U R C E S A B O U T T H E A P P L I C A T I O N On the page of the application in the Knowledge Base ( you can read articles that provide useful information, recommendations, and answers to frequently asked questions on how to purchase, install, and use the application. Articles may provide answers to questions relating not just to Kaspersky Tablet Security, but also to other Kaspersky Lab applications. They also may contain news from Technical Support. Online help The online help of the application comprises context help files. The context help contains data on each of the windows and tabs in Kaspersky Tablet Security: a list of settings and their respective descriptions, as well as a list of tasks to perform. The installed Documentation The document describes the application interface and the capabilities offered for typical application tasks. DISCUSSING KASPERSKY LAB APPLICATIONS ON THE FORUM If your question does not require an urgent answer, you can discuss it with Kaspersky Lab specialists and other users on our Forum ( In this forum you can view existing topics, leave your comments, create new topics. CONTACTING THE SALES DEPARTMENT If you have any questions on how to select, purchase, or renew the application, you can contact our Sales Department specialists in one of the following ways: By calling our HQ office in Moscow by phone ( By ing your question to sales@kaspersky.com. Service is provided in Russian and in English. CONTACTING THE LOCALIZATION AND TECHNICAL DOCUMENTATION DEVELOPMENT DEPARTMENT To contact the Documentation Development Team, send an to docfeedback@kaspersky.com. Please use "Kaspersky Help Feedback: Kaspersky Tablet Security" as the subject line in your message. 9

10 KASPERSKY TABLET SECURITY Kaspersky Tablet Security protects your data from viruses and other malware, and also prevents theft (phishing) of your personal data while you use the Internet. Should your device be lost or stolen, Kaspersky Tablet Security allows you to find the device and protect your information, by using the web portal. Kaspersky Tablet Security includes the following components: Anti-Virus. Anti-Virus continually protects your device from viruses and other malware. It allows you to scan newly installed applications before their initial launch, by using anti-virus databases and the Kaspersky Security Network online cloud service. It also allows you to scan the whole device and update the anti-virus databases, ensuring up-todate protection of your data. Anti-Theft and the web portal. Anti-Theft protects information on the device from falling into the wrong hands if the device is lost or stolen, and also helps you to find it. Anti-Theft allows you to use the web portal to remotely lock your device, obtain its GPS coordinates, delete information stored on it, and obtain a photograph of the person who is currently using your device. Web Protection. Web Protection blocks malicious websites, which aim to distribute malicious code, and fake (phishing) websites, which aim to steal your confidential data, such as passwords for online banks, online auctions and payment systems, and gain access to your financial accounts. IN THIS SECTION What's new Hardware and software requirements Distribution kit User service WHAT'S NEW Kaspersky Tablet Security provides the following new features: You can now view Anti-Virus and Web Protection operation reports. This lets you view information about a completed scan, the threats detected or websites blocked. Heuristic scan during Anti-Virus operation has been added. Heuristic scan allows detection of previously unknown threats about which there's no information in the current anti-virus databases. Functionality has been expanded to detect adware and other applications that may be used by intruders to do harm to the user's computer or data. HARDWARE AND SOFTWARE REQUIREMENTS Kaspersky Tablet Security can be installed on devices running under the Android operating system version

11 K A S P E R S K Y T A B L E T S E C U R I T Y The application supports devices with a screen resolution of 480x800 pixels or higher. DISTRIBUTION KIT You can purchase the application in one of the following ways: In a box. Sold through our partners' stores. Through an online store. Distributed at online stores of Kaspersky Lab (for example, section estore) or partner companies. If you purchase the application in a box, the distribution kit includes the following components: sealed envelope with an installation CD containing the application files and the application documentation files; quick start guide containing the activation code for the application; license agreement setting out the terms on which you can use the application; The content of the distribution kit may vary depending on the region in which the application is sold. If you purchase Kaspersky Tablet Security through an online store, you download the application from the online store's website. The information required to activate the application is sent to you by following payment. For more details on purchase methods and the distribution kit, contact the Sales Department. SERVICE FOR USERS By acquiring a license for the application, you can benefit from the following services during the entire term of the license: database updates and access to new versions of the application; consultations by phone and by on issues that are related to installation, configuration, and use of the application; announcements of new Kaspersky Lab releases and information about new viruses and outbreaks. To use this service, subscribe to the Kaspersky Lab newsletter on the Technical Support website. No consulting services are provided on issues related to the functioning of operating systems, third-party software and technologies. 11

12 APPLICATION INTERFACE This section contains information about the main elements of the application's graphical user interface: the application's icons, main window, settings window, widget, and notification windows. IN THIS SECTION Icon in notification area The Kaspersky Tablet Security main window Application settings window Widget for the device's home screen Notifications ICON IN NOTIFICATION AREA After the initial setup of Kaspersky Tablet Security, its icon appears in the status bar. The icon has the following purposes: indicates that the application is running; provides access to the main window of the application. Indication that the application is running The icon indicates that the application is running. It shows the protection status and the license validity status: (color icon): protection is enabled and the license is active (black-and-white icon): protection is disabled : the license has expired; : protection is disabled and the license has expired. Access to the application windows You can open the application main window through the application icon in the notification area. KASPERSKY TABLET SECURITY MAIN WINDOW The application's main window displays interface elements that provide access to all the application's main functions. The main window displays three blocks, corresponding to the application's components: Anti-Virus, Anti-Theft, and Web 12

13 A P P L I C A T I O N I N T E R F A C E Protection. Each block can be collapsed or expanded. A collapsed block displays information about the status of the application component. An expanded block allows you to go to the main functions of the application component (for example, for the Anti-Virus block, this means the launching of virus scans and updates of the application's databases and version) or to the settings for this application component. Figure 1. Main window You can also use the following buttons: (Settings): go to the application settings window. The advanced settings window opens on devices with a low screen resolution. (Help): go to Kaspersky Tablet Security context help. You can open the main application window using one of the following methods: By pressing the application icon in the notification bar By pressing the application widget APPLICATION SETTINGS WINDOW The Kaspersky Tablet Security settings window (also referred to as "settings window") is designed for configuring the entire application and separate components, scanning and update tasks, and for running other advanced configuration tasks (see the figure below). 13

14 U S E R G U I D E Figure 2. Application settings window In the settings window, you can perform the following actions: select the application component or task that you need to configure on the left side of the window; configure the selected component or task by using the controls on the right side of the window. You can open the settings window in one of the following ways: by pressing the Settings button in any section in the main application window (see section "Kaspersky Tablet Security main window" on page 12); by pressing the button with the icon (Settings) in the upper part of the main application window. On devices with low screen resolution (800x600 pixels or lower) the settings window is fully displayed only in landscape orientation. In portrait orientation is not possible in the settings window to select a program component or a task for configuration. On devices with low screen resolution in portrait orientation you can do the following: open the settings window of a program component (Anti-Virus, Anti-Theft, or Web Protection) by tapping the Settings button in the component block; open the settings window for the additional settings by tapping the button (Settings) in the upper part of the main program window. 14

15 A P P L I C A T I O N I N T E R F A C E WIDGET FOR THE DEVICE HOME SCREEN When using Kaspersky Tablet Security, a widget is available for the home screen (see fig. below). Figure 3. Home screen widget The color of the home screen widget indicates the status of your device's protection and the license validity. The widget is used to switch to the application's main window. The following color scheme is used: a green shield indicates that Protection is enabled; a gray shield indicates that Protection is disabled; an exclamation mark in a yellow triangle on the widget means that the license has expired. NOTIFICATIONS Kaspersky Tablet Security notifies you about significant events that occur during the process of its operations, by using notification windows and pop-up notifications, which appear in the status bar. Kaspersky Tablet Security displays notification windows when you have different options to choose from when responding to an event. For example, when the application detects a malicious object that it cannot disinfect, you can delete the object, skip it, or view help for ways that you can handle the malicious object (see figure below). The application prompts you to select an action from a number of options. The notification window will only disappear from the screen after you have selected one of the proposed actions. Figure 4. Notification window 15

16 U S E R G U I D E Kaspersky Tablet Security displays pop-up notifications in the status bar to inform you about events that do not require you to select an action (see fig. below). You can view the notifications later in your device's notification bar. Figure 5. Pop-up notification Depending on the level of importance of an event, from the perspective of the device's security, notifications are divided into three types: Critical notifications inform you about events of primary importance to the device's security (for example, the detection of a malicious object or dangerous activity in the system). Important notifications inform you about events of potential importance to the device's security (for example, the launch of a scan or update). Informative notifications inform you about events not of primary importance to the device's security. 16

17 APPLICATION LICENSING This section provides information about general terms related to the application activation. Read this section to learn more about the purpose of the License Agreement, license types, ways of activating the application, and license renewal. IN THIS SECTION About the End User License Agreement About the License About the activation code ABOUT THE END USER LICENSE AGREEMENT The End User License Agreement is a binding agreement between you and Kaspersky Lab ZAO, stipulating the terms on which you may use the application. Read through the terms of the License Agreement carefully before you start using the application. It is deemed that you accept the terms of the License Agreement by confirming that you agree with the License Agreement when installing the application. If you do not accept the terms of the End User License Agreement, you have to abort the installation of the application and refrain from using it. ABOUT THE LICENSE License is a time-limited right to use the application provided to you in accordance with the License Agreement. The license is associated with a unique code for the activation of your copy of Kaspersky Tablet Security. The license includes the right to benefit from the following services: Using the application on one or several devices. The number of devices on which you can use the application is specified in the terms of the License Agreement. Contacting Kaspersky Lab Technical Support for assistance. The benefits of other services that Kaspersky Lab or its partners provide during the license validity term (see section "Service for registered users" on page 11). The scope of services provided and the application's validity period depend on the type of license with which the application was activated. The following license types are available: Trial: free license intended for familiarizing yourself with the application. Trial licenses usually have a short validity period. As soon as the trial license expires, all Kaspersky Tablet Security features are disabled. To continue using the application, you should purchase the commercial license. Commercial: paid license provided when purchasing the application. 17

18 U S E R G U I D E When the commercial license expires, the application keeps running but with limited functionality. You can still scan the device for viruses and other threats, but only using the databases installed before the license expiration date. To continue using Kaspersky Tablet Security in fully functional mode, you must renew your commercial license. We recommend renewing the license before its expiration to ensure maximum protection of your computer against all security threats. ABOUT THE ACTIVATION CODE Activation code is a code that you receive on purchasing a commercial license to use Kaspersky Tablet Security. This code is required for activation of the application. The activation code is a unique sequence of 20 Latin characters and numbers in the format xxxxx-xxxxx-xxxxx-xxxxx. Depending on the way of purchasing the application, the following options are available for receiving an activation code: If you purchased the boxed version of Kaspersky Tablet Security, the activation code is specified in the documentation or on the box containing the installation CD. If you purchased Kaspersky Tablet Security at an online store, the activation code is sent to the address that you specified when ordering the product. The license validity period is calculated from the date on which the application is activated. If you purchased a license allowing you to use Kaspersky Tablet Security on several devices, the license validity period is calculated from the date on which the activation code is first used. If you lose or accidentally delete the activation code after activation, send a request to Kaspersky Lab Technical Support from My Kaspersky Account to restore the code (see section "Obtaining technical support via My Kaspersky Account" on page 29). 18

19 STARTING AND STOPPING THE APPLICATION Kaspersky Tablet Security launches when the operating system starts up and protects your device during the whole session. By default, all the application's components run. You can stop using the application by deleting Kaspersky Tablet Security or by disabling all the application's components. Kaspersky Lab does not recommend disabling all the components of Kaspersky Tablet Security, as in this case the security of your device and personal data will be threatened. 19

20 DEALING WITH STANDARD TASKS This section contains step-by-step instructions for carrying out the basic user tasks that the application deals with. IN THIS SECTION Activating the commercial version of the application Acquiring or renewing a license Viewing information about the license and its validity period Scanning the device entire file system for viruses Scanning the device operating memory, a folder or file for viruses Configuring an automatic virus scan of the entire device Updating the application version and anti-virus databases Configuring scheduled automatic updates of the application anti-virus databases and version Protecting pesonal data from phishing What is a Kaspersky Account Allowing or blocking the remote start of the Anti-Theft functions on the device What to do if the device is lost or stolen Locking the device Locating the device Taking photos of the person who is currently using your device Deleting personal data from the device or fully formatting it Adding the device to my account on the web portal Viewing application operation reports Changing the secret code to the application Recovering the application secret code ACTIVATING THE COMMERCIAL VERSION OF THE APPLICATION Activation is the process of activating a license to use the fully functioning version of the application for a set period of time. You need to activate the application before you can use it. You can activate the application at first launch during the initial configuration process. You can activate the commercial or the trial version of the application. 20

21 D E A L I N G W I T H S T A N D A R D T A S K S If, on the first launch of the application, you activated a trial version and then decided to continue using Kaspersky Tablet Security, you can activate a commercial version of the application. To activate the commercial version, you have to enter the activation code (see section "About the activation code" on page 18) that you received when buying the application. You will need an Internet connection to activate the application. To activate the commercial version of the application: 1. In the main window of Kaspersky Tablet Security, press > License renewal > Activate commercial version. 2. Enter the activation code (see section "About the activation code" on page 18) in the window that has opened and press Activate. The application sends an activation request to the Kaspersky Lab activation server. On receiving successful confirmation of the request, the application will notify you and display the license information. PURCHASING A LICENSE OR EXTENDING ITS VALIDITY PERIOD If you have installed Kaspersky Tablet Security, activated the trial version and decided that you want to continue using the application, you can purchase a license at the online store. On purchasing a license, you will receive an activation code that you need to activate the commercial version (see section "Activating the commercial version of the application" on page 20). When the license is due to expire, you can renew it. To do this, you can enter the activation code that you received when purchasing the license, or obtain a new license online. To extend the license validity period: 1. In the main window of Kaspersky Tablet Security, press > License renewal. 2. Choose one of the methods to extend the license: To enter a new activation code, choose License renewal, then enter the new activation code that you received when you bought the license. To purchase a new license, choose Purchase a license, then press Open. The web page of the online store opens, where you can purchase a new license. VIEWING INFORMATION ABOUT THE LICENSE AND ITS VALIDITY PERIOD You can view the key number, license validity period, and other information about the license. To check the license validity period and view license information: In the main window of Kaspersky Tablet Security, press > About license. 21

22 U S E R G U I D E SCANNING THE ENTIRE FILE SYSTEM OF THE DEVICE FOR VIRUSES A full scan of the entire device for viruses and other malware helps to protect your personal data and money, as well as detect and eliminate threats on your device (both installed and uninstalled). Most malware targets personal user data stored on the device: it collects personal data of the device owner and all available device information (such as GPS coordinates and mail) and relays them to criminals. It is recommended to scan the device entire file system for viruses at least once after installing the application, to ensure that personal data is protected. To scan the device entire file system for viruses and malware: In the main window of Kaspersky Tablet Security, press Anti-Virus > Scan > Full scan. SCANNING THE DEVICE OPERATIONAL MEMORY, A FOLDER OR A FILE FOR VIRUSES You can scan the device operational memory, a folder or a file for viruses. Scanning the operational memory, for example, allows it to be protected from viruses or malware, which may constantly be running in the background. Scanning a file lets you verify its safety, for example if the file has been downloaded from the Internet. To scan the device operating memory: In the main window of Kaspersky Tablet Security, press Anti-Virus > Scan > Memory scan. To scan a folder or file: 1. In the main window of Kaspersky Tablet Security, press Anti-Virus > Scan > Folder scan. 2. In the window that opens, choose the folder or file that you would like to scan. CONFIGURING AN AUTOMATIC LAUNCH TO SCAN THE ENTIRE DEVICE FOR VIRUSES You can configure the automatic launch of the full scan of the device and create a scan schedule, specifying the launch frequency, day, and time, if necessary. The application will automatically scan the device's entire file system according to the schedule. For a full scan to launch automatically, the device needs to be switched on. To configure automatic launching of a scheduled scan: 1. In the main window of Kaspersky Tablet Security, press Anti-Virus > Settings > Scan > Schedule. 2. Choose the frequency of the automatic launch of the full scan of the device. To do so, select a value for the Schedule setting. 22

23 D E A L I N G W I T H S T A N D A R D T A S K S 3. It is necessary to choose the day and time at which the scan will be launched. UPDATING THE APPLICATION ANTI-VIRUS DATABASES AND VERSION Kaspersky Tablet Security uses anti-virus databases when searching for malware. The application's anti-virus databases contain descriptions of all currently known malware and methods for their treatment, as well as descriptions of other undesirable malicious objects. For this reason, it is strongly recommended to update the anti-virus databases regularly. If more than 15 days have passed since the last update, the databases are regarded as out of date. Protection will then be less reliable. As well as the anti-virus databases, Kaspersky Tablet Security allows you to update the application version. Application version updates remove vulnerabilities from Kaspersky Tablet Security, add new functions, or improve existing functions. An Internet connection is required to update the application's anti-virus databases and version. To update the application anti-virus databases and version: In the main window of Kaspersky Tablet Security, press Anti-Virus > Update. CONFIGURING SCHEDULED AUTOMATIC UPDATES OF THE APPLICATION ANTI-VIRUS DATABASES AND VERSION You can configure the automatic updates of the application version and Anti-Virus databases (hereafter "update"). You can do so by creating an update schedule, specifying the update frequency, day, and time, if necessary. The application will automatically update its anti-virus databases and version according to the schedule. An Internet connection is required for updates. To automatically update at the chosen time, the device needs to be switched on at that time. To configure a scheduled automatic update: 1. In the main window of Kaspersky Tablet Security, press Anti-Virus > Settings > Update > Schedule. 2. Choose the frequency of the automatic update. To do so, select a value for the Schedule setting. 3. It is necessary to choose the day and time at which the update will be launched. PROTECTING PESONAL DATA FROM PHISHING To protect your personal data from theft on the Internet, you can use Web Protection, which is part of Kaspersky Tablet Security. Web Protection blocks malicious websites, which aim to distribute malicious code, and fake (phishing) websites, which aim to steal your confidential data, such as passwords for online banks, online auctions and payment systems, and gain access to your financial accounts. Web Protection only checks websites in the standard Android browser and does not check them in other browsers. 23

24 U S E R G U I D E You can launch the standard Android browser from Kaspersky Tablet Security or from your device's application menu. If Web Protection is enabled, it will block fake websites before they are opened. To enable Web Protection: 1. In the main window of Kaspersky Tablet Security, click Web Protection > Settings. 2. Flip the Enable Web Protection switch to enabled. When it is enabled, Web Protection automatically checks which is the default browser. If Web Protection does not support the current default browser, Web Protection prompts you to change it to the standard Android browser. To ensure websites are continuously checked, it is recommended to set the standard Android browser as the default browser. If you do not want to change the current default browser, in order to use personal data on the network safely, launch the standard Android browser. To use personal data on the Internet safely: In the main window of Kaspersky Tablet Security, press Web Protection > Browser. WHAT IS A KASPERSKY ACCOUNT An account lets you use the web portal to remotely lock the device, locate it on a map, wipe data, or secretly take the mugshot of the person who is using your device at the moment. Kaspersky Account is a single account for accessing all Kaspersky Lab services. If you have a My Account registration or an account on the web portal, this means that you already have a Kaspersky Account. You must specify the account during initial configuration of the application. Your address serves as your user name. If you have forgotten your account password when logging into the web portal, you can restore it. ENABLING OR DISABLING THE REMOTE START OF ANTI- THEFT FUNCTIONS ON THE DEVICE Anti-Theft can be launched on the device via the web portal. You can allow or block the remote launching of the Anti-Theft functions on your device. If the Anti-Theft launch function is blocked, then it will not be possible to launch it through the web portal. To allow remote launching of the Anti-Theft functions: 1. In the main window of Kaspersky Tablet Security, click Anti-Theft > Settings. 2. Flip the switch to enabled for the functions for which you want to allow remote launching. To block remote launching of the Anti-Theft functions: 1. In the main window of Kaspersky Tablet Security, click Anti-Theft > Settings. 2. Flip the switch to disabled for the functions for which you want to block remote launching. 24

25 D E A L I N G W I T H S T A N D A R D T A S K S WHAT TO DO IF THE DEVICE IS LOST OR STOLEN Anti-Theft allows you, through the web portal, to remotely lock your device, to delete information stored on it, or to obtain its location on a map. In addition, Anti-Theft allows a photograph to be taken, imperceptibly, of the person who stole your device, while they are using the device. To remotely launch Anti-Theft features: 1. Visit the web portal on a mobile device or computer. You can also access the web portal from Kaspersky Tablet Security. To do this, click Anti-Theft > Web portal > Open. 2. Log into the web portal using your account that you used during initial configuration of the application. Use your address as your user name. If you have forgotten your password, you can recover it. 3. Select the tab with the name of the device for which you need to remotely launch the Anti-Theft functions. 4. Choose the required action from the section on the left. Remote launching of the Anti-Theft functions is possible if the following conditions are fulfilled: the license has not expired, the device is connected to the Internet, Kaspersky Tablet Security is set as a Device Administrator, and remote launching of these functions is allowed on the device. LOCKING THE DEVICE If your device is lost or stolen, you can lock it so that no unauthorized person can gain access to your personal data. To remotely lock your device: 1. Visit the web portal on a mobile device or computer. 2. Log into the web portal using your account that you used during initial configuration of the application. Use your address as your user name. If you have forgotten your password, you can recover it. 3. Select the tab with the name of the device that you want to lock. 4. If required, in the Device Lock section, enter the text that you want to be displayed on the screen of the locked device. 5. Click the Lock button. For Kaspersky Tablet Security to be able to remotely lock your device, it must be connected to the Internet. Then, the next time it synchronizes with the web portal, Kaspersky Tablet Security will receive the command and lock your device. Remote launching of the Anti-Theft functions is possible if the following conditions are fulfilled: the license has not expired, Kaspersky Tablet Security is set as a Device Administrator, and remote launching of these functions is allowed on the device. LOCATING THE DEVICE If your device is lost or stolen, you can locate it remotely. 25

26 U S E R G U I D E To locate the device: 1. Visit the web portal on a mobile device or computer. 2. Log into the web portal using your account that you used during initial configuration of the application. Use your address as your user name. If you have forgotten your password, you can recover it. 3. Select the tab with the name of the device that you want to locate. 4. In the Locate section, enter the address where you would like to receive the device coordinates on the map. 5. Press the Locate button. For Kaspersky Tablet Security to be able to locate your device, it must be connected to the Internet. As soon as an Internet connection is established on your device, Kaspersky Tablet Security will show your device location on a map in the section Results of commands for <name of device>. When Kaspersky Tablet Security locates your device, you will see its coordinates on the web portal and receive them in your mailbox. On the web portal, you can only view the device most recently detected map location. The previous GPS coordinates of the device remain in your mailbox and are removed from the web portal. Remote launching of the Anti-Theft functions is possible if the following conditions are fulfilled: the license has not expired, Kaspersky Tablet Security is set as a Device Administrator, and remote launching of these functions is allowed on the device. TAKING PHOTOS OF THE PERSON WHO IS CURRENTLY USING YOUR DEVICE If your device is lost or stolen, you can remotely take a photograph from the front camera to find out who is currently using your device. This function works if your device is equipped with a front camera. To obtain photographs of the person who is currently using your device: 1. Visit the web portal on a mobile device or computer. 2. Log into the web portal using your account that you used during initial configuration of the application. Use your address as your user name. If you have forgotten your password, you can recover it. 3. Select the tab with the name of the device from which you want to obtain photographs. 4. In the Mugshot section, click the button Take photos. For Kaspersky Tablet Security to be able to take photos remotely, the device must be connected to the Internet. As soon as an Internet connection is established on your device, Kaspersky Tablet Security will secretly take photos using the front camera and send them to the web portal. The photos received will be displayed in the section Results of commands for <name of device> for the Mugshot function. Remote launching of the Anti-Theft functions is possible if the following conditions are fulfilled: the license has not expired, Kaspersky Tablet Security is set as a Device Administrator, and remote launching of these functions is allowed on the device. 26

27 D E A L I N G W I T H S T A N D A R D T A S K S DELETING PERSONAL DATA FROM THE DEVICE OR FULLY FORMATTING IT If your device is lost or stolen, you can delete data to prevent it falling into the wrong hands. You can delete personal information (for example, contacts, Google user accounts and messages) or all data, including information on the memory card. To remotely wipe the data from the device: 1. Visit the web portal on a mobile device or computer. 2. Log into the web portal using your account that you used during initial configuration of the application. Use your address as your user name. If you have forgotten your password, you can recover it. 3. Select the tab with the name of the device from which you want to delete data. 4. In the Data Wipe section, select the data that you want to delete from the device. To delete personal data (for example, Google account data, contacts and correspondence) and to format the memory card, select Only personal data. To delete all data including data on the memory card and revert the device to factory settings, select All data from your device. After all data has been deleted from the device, the Kaspersky Tablet Security application will be deleted also. The device will no longer be able to execute remote commands. 5. Click the Wipe button. For Kaspersky Tablet Security to be able to delete data remotely, the device must be connected to the Internet. Then, the next time it synchronizes with the web portal, Kaspersky Tablet Security will receive the command and delete the selected data from the device. Remote launching of the Anti-Theft functions is possible if the following conditions are fulfilled: the license has not expired, Kaspersky Tablet Security is set as a Device Administrator, and remote launching of these functions is allowed on the device. ADDING THE DEVICE TO MY ACCOUNT ON THE WEB PORTAL You can manage several devices at the same time through your user account for the web portal. To add the device to your user account, enter your user account details during the initial setup of Kaspersky Tablet Security on the new device. The new device will be associated automatically with your user account. Then, when you enter the web portal, a new tab will appear with the name of the device. VIEWING APPLICATION OPERATION REPORTS Anti-Virus and Web Protection events are logged in reports. 27

28 U S E R G U I D E Reports are grouped by time of creation. You can choose to display reports for each component separately. Reports can contain up to 50 entries. Once the number of entires exceeds 50, older entries are deleted and replaced by new ones. To view application reports: In the main window of Kaspersky Tablet Security, press > Reports. CHANGING THE SECRET CODE TO THE APPLICATION The secret code protects the application settings from changes by any unauthorized person. You set the secret code during the initial setup of the application, but you can change it at a later time. To change the secret code: 1. In the main window of Kaspersky Tablet Security, press > Change secret code. 2. Enter the current secret code in the Enter current secret code field and press Next. 3. Enter a new secret code in the Create a new secret code field and press Next. 4. Re-enter the same code in the Re-enter the new code field and press Enter. RECOVERING THE SECRET CODE TO THE APPLICATION To safely recover the secret code to the application: 1. Visit the web portal on a mobile device or computer. 2. Log into the web portal using your account that you used during initial configuration of the application. Use your address as your user name. If you have forgotten your password, you can recover it. 3. Select the tab with the name of the device for which you need to recover the secret code. 4. Click the Recover secret code button. The web portal will show a special code for recovering the secret code to the application safely. 5. Launch Kaspersky Tablet Security on the device. 6. Click Menu > Recovery of secret code. 7. Enter the recovery code displayed on the web portal. Your secret code appears on the device screen. 8. Enter your recovered secret code. 28

29 CONTACTING THE TECHNICAL SUPPORT SERVICE This section provides information about how to obtain technical support and what conditions should be met to receive help from the Technical Support Service. IN THIS SECTION Obtaining technical support Technical support by phone Obtaining technical support via My Kaspersky Account OBTAINING TECHNICAL SUPPORT If you are unable to find a solution to your problem in the application documentation or in one of the sources of information about the application (see section "Sources of information about the application" on page 8), we recommend contacting Kaspersky Lab Technical Support. Technical Support Service specialists will answer any of your questions about installing and using the application. Before contacting the Technical Support Service, please read the technical support rules ( You can contact the Technical Support Service in one of the following ways: By phone. This method allows you to consult specialists from our English-language or international Technical Support Service. By sending a query from your Kaspersky Account on the Technical Support Service website. This method allows you to contact our specialists using the query form. Technical support is only provided to users who have purchased a commercial license to use the application. Technical support is not provided to owners of a trial license. TECHNICAL SUPPORT BY PHONE If an urgent issue arises, you can call specialists from Russian-speaking or international Technical Support by phone ( Before contacting Technical Support, please read the support rules ( This will enable our specialists to help you more quickly. OBTAINING TECHNICAL SUPPORT VIA MY KASPERSKY ACCOUNT My Kaspersky Account is your personal area ( on the Technical Support Service website. 29

30 U S E R G U I D E To gain access to My Kaspersky Account, you should follow the registration procedure on the registration page ( Enter your address and a password to log in to My Kaspersky Account. In My Kaspersky Account, you can perform the following actions: contact the Technical Support Service and Virus Lab; contact the Technical Support Service without using ; track the status of your request in real time; view a detailed history of your requests to the Technical Support Service; receive a copy of the key file if it has been lost or removed. ing your question to the Technical Support Service You can send an online request to the Technical Support Service in Russian, English, German, French, or Spanish. You should specify the following data in the fields of the online request form: request type; application name and version number; request description; customer ID and password; address. A specialist from the Technical Support Service sends an answer to your question to your My Kaspersky Account and to the address that you have specified in your online request. Online request to the Virus Lab Some requests should be sent to the Virus Lab instead of the Technical Support Service. You can send requests of the following types to the Virus Lab: Unknown malicious program: you suspect that a file contains a virus but Kaspersky Tablet Security has not identified it as infected. Virus Lab specialists analyze malicious code sent. If they detect a previously unknown virus, they add a corresponding description to the database, which becomes available when updating anti-virus applications. False alarm: Kaspersky Tablet Security classifies the file as a virus, yet you are sure that the file is not a virus. Request for description of malicious program You want to receive the description of a virus that Kaspersky Tablet Security detects, based on the name of the virus. You can also send requests to the Virus Lab from the request form page ( without being registered in My Kaspersky Account. On this page, you do not have to specify the application activation code. 30