Consumerization: What It Means to IT Operations

Transcription

1 Consumerization: What It Means to IT Operations Scott Hardie, Sr Princ Systems Engineer Justin Ware, Technical Director, Intuitive Consumerization: What It Means to IT Operations 1

2 Agenda 1 Consumerization Market and Install Base Trends 2 Managing the Application 3 St. Vrain BYOD Use Case 2

3 Consumerization Trends 3

4 The Consumerization Promise Any Device Any Service Any Location 60% of devices are used for both work and personal purposes 35% allow employees to procure apps through App Stores By 2015, over 37% of the global workforce will work outside the corporate firewall 4

5 App / Info / Access Managed Unmanaged Consumerization is creating chaos Evolving focus is to embrace personally-owned and unmanaged Relevant Devices Today Future Devices Evolving User Focused Management M Corp PCs 293M Personal PCs 1017M Smartphones 326M Tablets M Corp PCs 300M Smartphones 15M Tablets Traditional Device Focus Corporate-Owned Device Personally-Owned 5

6 Consumerization is creating chaos Evolving focus is to embrace personally-owned and unmanaged Managed MDM enables device management & compliance MDM is a foundation for policy management Data separation solutions evolve through APIs Enterprise Use Cases Unmanaged Applications must be protected individually Data between applications must be secure Corporate / Personal separation becomes a non-issue Manage The Device Secure Apps & Data Consumerization: What It Means to IT Operations SYMANTEC VISION 2012

7 ITMS Install Base Survey Platforms supported 100% Q: Which platforms do you support as a percent of your total managed endpoints? 80% 50% 60% 40% 20% 96% 72% 78% >50% 10%-50% <10% 0% 0% Windows Mac OS X Virtual Desktop Terminal Server Linux Other Source: Symantec survey, April (n=72) 7

8 ITMS Install Base Survey Endpoint Management Activities Q: How often do you perform the following Systems Management tasks? 100% 80% 29% 35% 60% 89% 40% 20% Always/Often Sometimes Never/Rarely 0% Source: Symantec survey, April (n=72) 8

9 ITMS Install Base Survey Cloud Deployment Preference Q: Which deployment model will you employ for your endpoint and application management technology Within one year? Within three years? On- Premise 71% Cloud 29% On- Premise 43% Cloud 57% Source: Symantec survey, April (n=72) 9

10 Managing Consumerization 10

11 The Evolving User Experience ENIAC, 1946 Univ. of Pennsylvania ipad, 2011 Everywhere My Computer, 2011 Everywhere Stationary Locked Down Arm s Length Standardized Ubiquitous Open Intimate Customized 11

12 Businesses need help managing New Devices & Platforms Uniform management of different device types New App Models Support for diverse application types and delivery models Users Outside the Firewall Secure management of devices anywhere on the Internet Mobile Phones Tablets SaaS Delivery Social & Cloud Services Physical Apps Cloud Services Device User Location App Store Delivery Models Data Mobile Devices Virtual Desktops Apps Laptops Desktops & Thins Virtual Apps & Desktops Consumerization: What It Means to IT Operations SYMANTEC VISION

13 Federated App Store Use Cases Traditional + AppStore Software Delivery Use Cases App Sources Traditional or Streamed Software Delivery Traditional Software Federated App Store Software Catalog of all deliverable apps Software Library containing specific app versions Software Streaming Software Delivery Vendor App Stores Android Ecosystem SaaS Apple AppStore Windows App Store Symantec Insight Symantec O3 Self Service Portal Corporate credentials for 3 rd party app stores License compliance Request management (approvals, escalations, etc.) User VDI/DaaS Symantec Software Library App Store Delivery Consumerization: What It Means to IT Operations SYMANTEC VISION 2012

14 Symantec Enterprise Mobility - Big Picture Symantec Mobile Management Enterprise Management Console Symantec AppSecure (Nukona App Security) MDM Basic Advanced MDM DLP Device enrollment, provisioning, Passcode, Hardware access Policies, Enterprise App Store, app deployment Corporate Document / Media Library VPN Configuration & Compliance Compliance (of all device settings/policies) Corporate Persona Strong Security for Native Apps, / PIM, & MEAP Native apps, management deployment in Mobile Management App data encryption, container per app App Interactions with other apps, cloud, device capabilities controlled by policy Secure native , Calendar, Contacts Anti-theft, DLP Locate, Lock, Reset, Selective Wipe, Full Wipe Reverse Proxy Mobile Web App Authentications + O 3 Symantec Mobile Security Protection where needed Anti-malware, Web Protection Basic Anti-theft Adding Android MIAM Encryption Symantec O 3 /iozone Internal Corporate Web Apps, SSO External Corporate Web Apps, SSO Data from Web Apps on device Office/PDF files Sync n Shared on device Symantec Zone for Enterprise Mobile File Sharing SaaS based console Sync / Share documents & media Available across PC, Mac, ios, Android Personal Apps & Data Unmanaged Persona DLP Doc Viewer Traffic to/from Corporate Web Apps From Symantec Mobile Management Office/PDF files Synchronized on device (Symantec Zone) Consumerization: What It Means to IT Operations SYMANTEC VISION

15 Next-Gen Enterprise App Store To Deliver Symantec Secured Apps Consumerization: What It Means to IT Operations SYMANTEC VISION

16 Personal What Does Nukona s Technology Help Symantec Solve? Symantec Apps Key Challenges in Securing Mobile Apps Norton Zone io-zone Internal Apps FORD Kaiser JPMC App Store Apps Limited ability to deploy apps across platforms No way to manage app authentication No native way to prevent cut & paste No corporate / personal data separation Lack of app-specific security controls 16

17 Nukona s Approach to Protecting Mobile Apps Symantec Apps Enterprise Mobility Console Norton Zone io-zone Internal Apps FORD Kaiser JPMC App Store Apps App Secure App Center Feature-set App deployment & provisioning User authentication across apps Copy & paste prevention Per app file encryption Remote data/app wipe ios & Android support Consumerization: What It Means to IT Operations SYMANTEC VISION

18 Norton Zone powered by Symantec Introducing a single cloud service purposefully designed for people, teams, and enterprises to safely access and share their stuff SYMANTEC VISION 2012

19 What is Norton Zone? for businesses Zone is a commercial-grade alternative that lets employees easily share files, from any device, while giving IT the robust visibility, administrative control, and security features they demand. SYMANTEC CONFIDENTIAL 19 19

20 Secure Collaboration Service Multi-platform Support ios/android App Access Windows/Mac Browser Access 20

21 Consumerization Use Case St. Vrain School District 21

22 St Vrain Valley School District Industry: K-12 Education 9 th Largest School District in Colorado Covers 417 Square Miles That s 18 times the size of the island of Manhattan or 70% the size of the island of Oahu 29,400 total users managed at 52 sites; 10,711 Computers and servers, 3700 Apple Computers 4 Field Technicians, 1 Shop Technician, 3 Help Desk, 2 Server Administrators Consumerization: What It Means to IT Operations SYMANTEC VISION

23 Supported Computer Equipment 39% 2% 23% 1% Thin Clients Mac OS X Servers Mac OS X Windows Windows Servers 35% 23

24 7.1 Products Used and Goals Symantec Management Platform ITMS 7.1 Client Management Suite Server Management Suite Deployment Solution 7.1 Asset Management IT Analytics To equally manage all computers from a single management tool To provide the user a computing environment that is: Reliable Up-to-date Flexible Consumerization: What It Means to IT Operations SYMANTEC VISION

25 Compliance Query Summary Job Creation Staging Job Roll-out Maintenance ITMS 7.1: Patch Management Most updates that are typically found in Software Update on the client computer are managed through ITMS. Each computer is queried once a week to return a list of all pending updates from Apple Software Update. The returned results are summarized for administrative review. Jobs are either manually created for each update or run as a batch automated job. Packages are staged by the Apple Software Update service. Selected computers are issued the created job. 25

26 Control ITMS 7.1: Software 26

27 Control ITMS 7.1: Policies - Managed Software Delivery 27

28 Challenges Consumerization: What It Means to IT Operations SYMANTEC VISION 2012

29 Consumerization: What It Means to IT Operations SYMANTEC VISION

30 Consumerization: What It Means to IT Operations SYMANTEC VISION

31 Consumerization: What It Means to IT Operations SYMANTEC VISION

32 Intuitive esaas Learn more about Hosted Altiris Visit Intuitive in Booth #127 Visit online at IntuitiveTech.com 32

33 Thank you! Copyright 2011 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice. Consumerization: What It Means to IT Operations 33

34 Appendix Consumerization: What It Means to IT Operations SYMANTEC VISION

35 ITMS 7.5 Orion CY 2H 2012 Devices & Platforms Apps Models Outside the Firewall New OS Support Full support for Windows 8 Full Support for OS X 10.8 Native Mac imaging Enforceable Mac software baselines and simplified delivery VDI Management Enables IT management of virtual desktops with Symantec technologies tested and optimized for a VMware VDI environment ipad App ios app providing IT with real-time operations monitoring and on-the-go remediation. Enhanced Streaming Decoupling of the user application profile from the virtualized app. Optimized for VDI deployments Cloud enabled Management Capabilities allow organizations to host infrastructure on-premise or in the cloud and manage endpoints across the internet 35

36 Mac Enhancements CY Q3 and Q Orion Mac OS X 10.8 (Mountain Lion) support Native Mac OS X imaging (no Mac server required) Increased security w/ support for NTLMv2 Full SW Catalog integration Improved package handling Mac Patch report parity w/ Windows Jet Stream Localization of the Mac agent Mac support for Cloud-enabled Management Group Policy-like management (MCX) Improved Mac OS discovery Simplified discovery and agent rollout Mac application metering 36

37 ITMS 8.0 Barcelona CY 1H 2013 Devices & Platforms Apps Models Outside the Firewall Mac Enhancements Group Policy-like preferences management Customizable agent UI Application usage metering Dedicated Mac software section in the catalog Mobile Devices Mobile & traditional devices in same console view View devices by owner VDI and Virtual Management Central golden image management Context-aware agent VMs and physical in the same console view Federated App Store Enterprise access to vendor app stores including the Windows Marketplace and the Mac App Store Global Application Directory Pre-populated software catalog definitions Automated license reconciliation and additional license model support Streaming Integration Managed streamed apps from the software catalog Streaming agent distribution via ITMS Cloud-enabled Management Mac agent support Site services able to connect via the gateway ipad App Manage from anywhere on the Internet Additional remediation options for patching and software delivery 37

38 EPM 18 Month Roadmap CY 2012 CY 2013 Q2 Q3 Q4 Q1 Q2 ITMS 7.5 Orion SEV 8.0 Chrysler ITMS 7.5 SP1 Jet Stream ITMS 8.0 Barcelona OS Support Windows 8 Mac OSX 10.8 RHEL 5.5, 6.0, 6.1 WinPE 3.1 Mac Management Native Mac imaging Enforceable Mac software baselines Cloud Enabled Management (CEM) Host infrastructure on-premise or in the cloud Manage endpoints over the internet Deployment Flexible PXE scale-out Flexible computer pre-staging VDI Management Reference Architecture and Best Practices ipad App for ITMS Stateless Virtual Applications Virtual layers on virtual hard drives (VHDs) User's workspace can access applications from anywhere including the cloud Stateless Application Settings Virtual settings on a virtual hard drive (VHD) User's workspace can access individual settings from anywhere including the cloud Persistence of application settings from session to session Instant Virtual Applications Single-click virtual packaging of 40+ applications Improvements to Symantec Virtual Composer (SVC) Support for Flexera AdminStudio Virtualization Pack Mac Management Mac agent Cloud-enabled Management Group Policy-like settings enforcement Simplified discovery and agent rollout Application usage metering Federated App Store Single point of management for vendor App Stores Global application directory Self-service Portal Console Enhancements Stream-lined Patch management Fully integrated virtual machine status Dynamic reporting via drop-down searches Integrated mobile device management Streaming Integration Consolidated license compliance reporting Software catalog integration Service Desk (Luna) In-place upgrades Expanded Rules Engine Functionality 38

39 Dynamic Workspace Configuration OS Applications Profiles / Data Desktop Role-based rules engine delivers the right resources instantly, on-demand, regardless of location or device. Consumerization: What It Means to IT Operations SYMANTEC VISION

40 Symantec Endpoint Virtualization Products Workspace Virtualization Virtual Execution Workspace Streaming Virtual Distribution Layering technology to contain applications and eliminate conflicts and OS degradation On-demand application delivery and license management system Consumerization: What It Means to IT Operations SYMANTEC VISION