Enhance Maintenance Efficiency via Remote Monitoring

Transcription

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3 Key Features

4 Enhance Maintenance Efficiency via Remote Monitoring Highefficiency Maintenance Energy Saving Automatic Monitoring Instant Alarms Remote Diagnosis Precise Maintenance Device Monitoring Data Collection

5 Key Features Protect your devices before it real broken Inspects the device s temperature, fan speed, voltage, Hard-disk healthy etc Sends alarm notification to manager of devices or maintenance automatically via or SMS Grouping devices for efficient device management

6 Key Features Solve / confirm devices issue remotely UP 60% maintenance issue are simple and can solve remotely by KVM. Confirm the issue of device and find the solution before on-side. Integrate Intel AMT for BIOS level KVM Schedule On/off for power saving Support Weekly/ Monthly/ Yearly power schedule

7 Key Features Protect your devices in a simple way McAfee white list technology No need to upgrade virus define No need to scan disk, very low system loading Remote backup/ recovery solution Hot backup Differential backup Hot Key recovery Schedule backup/ recovery

8 Key Benefits

9 Benefit Reduce Total Cost of Ownership (TCO) Ensure System Uptime System Protection (McAfee Application Control) and System Recovery (Acronis Backup and Recovery) to prevent the device from all potential threats Get Instant Support Reduce Maintenance Cost Real-time remote monitoring and alarm notifications to have technical supporter stay in sync with device s health crystal Remote KVM and Intel AMT integration to allow remote diagnosis and recovery in any situation, reducing the onsite support cost Save Energy Expenses Flexible power on/off scheduling to shutdown the PCs while not in the operation hours

10 Key Benefits Provide integrated remotely management software platform, saving development costs for customers Provide integrated system protection and recovery solution, saving license costs for customers (McAfee + Acronis over $150 USD)

11 Key Benefits System monitoring can protect device before it real broken, change peripherals to avoid system level breakdown. Change CPU fan only need $10 USD, but change system need over $200 USD, change CPU fan only need 20 min, but change system need over 2 weeks. Over 60% maintenance issue can solve by remote KVM, saving maintenance traveling costs.

12 Key Benefits Easy to use user interface, increasing management efficiency Provide remote control functions, solve devices issue remotely, saving maintenance time. Schedule On/Off function, saving times for system On/Off of multi-devices. Schedule backup/ recovery to make sure system works as well

13 Designed for Embedded Developers

14 Build in all Advantech product Embedded Computing Digital Logistics Intelligent Systems Digital Healthcare Industrial Automation iretail & Hospitality

15 SUSIAccess version different Remark Structure Grouping Intel AMT integration Software monitoring Map view management Console- Agent Y Y N N Console- Server- Agent Y Y Y Y *Details in appendix

16 SUSIAccess Signage Built-in Remote Manager for Your Digital Signage Networks

17 Key Features Signage Management Content Editor Signage Manager

18 Remotely Manage Your Digital Signage Network Content Editor Signage Manager Remote KVM Remote On/Off System Recovery System Security IT Central Control Room Internet/ Intranet/V PN

19 Content Editor Layout Editing Easy drag and drop for multi-zone layout Multimedia: video, image, marquee, text, web, flash 2x2, 1x3, 1x4 video wall solutions Playlist Editing Create playlists by selecting layouts and set onto the timeline Visualized interface design facilitates assigning contents to the playlists Preview the playback of your content template Scheduling A calendar graphic view to schedule your playlist by group Regular schedule on daily basis Time correction in seconds

20 Signage Manager Status Monitoring Real-time device status monitoring such as device name, volume, CPU loading, and current playing playlist Remote Control Capabilities: volume, display on/off, timer sync Real-time playlist syncing Emergency Message Create urgent messages for immediate playback

21 Thank you!

22 Appendix

23 SUSIAccess function table Remote Monitoring Remark CPU / System temperature CPU / System Fan speed Voltage CPU / memory usage System information HDD monitoring Y Y Y Y Y Y Y Y Y N Y Y Y Y Y Platform name, BIOS version, RAM/Storage size Y Y Y Need S.M.A.R.T supported or using Advantech SSD, provide S.M.A.R.T detail information from 3.0

24 SUSIAccess function table Remote Monitoring Remark Hardware monitoring setting Software monitoring Software monitoring action Maintain status Y Y Y N N Y Monitoring application/service status N N Y SUSIAccess will stop/ reopen/ alert when software status abnormal N N Y

25 SUSIAccess function table Power On/Off Remark Remote on/off Hibernate Intel AMT integration Schedule on/off Y Y Y N Y Y N Y Y N Y Y

26 SUSIAccess function table Remote KVM Remark Remote KVM Intel AMT integration Screen shot Terminal mode Y Y Y N Y Y Control system without OS, support BIOS level remote control N N Y N N Y SUSIAccess function table System protection Remark McAfee white list Y Y Y

27 SUSIAccess function table System Recovery Remark Acronis backup/recovery Schedulebackup/rec overy Hot-key recovery Y Y Y N Y Y N Y Y

28 SUSIAccess function table Notification Center Remark Event log notify SMS notify Return to normal notify N Y Y Y Y Y N Y Y N Y Y

29 SUSIAccess function table Remark Group management Muti-Account login Account/ role management Map-view AP-base Web-base Mobile mode N Y Y N N Y N N Y N N Y Google map integration Y Y N N N Y N N Y

30 SUSIAccess function table Structure different SUSIAccess 2.0 & 2.1 Console (Running on any PC) Device-1 Device-2 Device-3 (Support All Advantech Embedded Products)

31 SUSIAccess function table Structure different SUSIAccess 2.1 SUSIAccess 3.0 Server SUSI Access Server Web Console Cloud Local server DB Interne t / VPN Web Browser PC Internet / VPN Devices SUSI Access Client 手持裝置

32 SUSIAccess 2.1 User interface and feature introduction

33 Remote Device Monitoring Inspects the device s temperature, fan speed, voltage, etc Sends alarm notification automatically via or SMS Grouping devices for efficient device management

34 Access Devices with Power On or Off Integrate Intel AMT in Remote KVM and Power On/Off Embedded in device s HW to support Remote KVM and Power On/Off without OS running or Power-On Remote BIOS Setting Allows access to devices BIOS menu from remote console PC

35 Sending SMS Alarms via Internet Sends SMS alarms via Internet by Clickatell without 3G Clickatell is a global SMS gateway service provider covering more than 220 countries

36 Complete Protection Powered by Application Control technology Dynamic whitelisting model to block unauthorized apps No continuous virus definition updating required

37 Simplicity of All Backup and Recovery Powered by Backup and Recovery technology Hot backup without interrupting current tasks Regular automated backup with dynamic scheduling

38 Scheduled On/off - Reduce Energy Cost Freely sets power on/off schedules such as weekdays /weekend settings by groups or devices Add Hibernate and Reboot actions for effective control

39 Remote KVM Reduce Maintenance Cost Quick access to remote device s desktop for diagnosis and troubleshooting without on-site technical support KVM: Keyboard/Video/Mouse

40 Local device monitoring and protection Local SW agent running on devices to offer HW monitoring and system protection even when Console SW is not installed or disconnected

41 SUSIAccess 3.0 User interface and feature introduction

42 SUSIAccess 3.0 Cloud-based Platform A cloud-based platform accessible by PC/Pad/Phone Apps for Android/iOS Cross-platform(Windows/Linux) support Seamless Interconnection Real-time HW/SW monitoring, remote maintenance and system security Free push messages for device status alerts Map-view Remote Device Management Intuitive Google map-view management mode Easy to control and keep track of all your remote devices

43 Remote Device Monitoring Hardware + Software seamless monitoring Maintenance status edit

44 Access Devices with Power On or Off Integrate Intel AMT in Remote KVM and Power On/Off Embedded in device s HW to support Remote KVM and Power On/Off without OS running or Power-On Remote BIOS Setting Allows access to devices BIOS menu from remote console PC

45 Sending SMS Alarms via Internet Sends SMS alarms via Internet by Clickatell without 3G Clickatell is a global SMS gateway service provider covering more than 220 countries

46 Complete Protection Powered by Application Control technology Dynamic whitelisting model to block unauthorized apps No continuous virus definition updating required

47 Simplicity of All Backup and Recovery Powered by Backup and Recovery technology Hot backup without interrupting current tasks Regular automated backup with dynamic scheduling

48 Scheduled On/off - Reduce Energy Cost Freely sets power on/off schedules such as weekdays /weekend settings by groups or devices Add Hibernate and Reboot actions for effective control

49 Remote KVM Reduce Maintenance Cost Quick access to remote device s desktop for diagnosis and troubleshooting without on-site technical support KVM: Keyboard/Video/Mouse

50 Map view management Directly show devices position and status User can manage location, layout and position of devices

51 Reference data

52 Chipset Support List for Intel AMT AMT 6.0 AMT 7.0 AMT 8.0 AMT 9.0 Supported Intel Chipsets Intel Q57 Intel QM57 Intel QS57 Intel Q65 Intel Q67 Intel QM67 Intel Q77 Intel QM77 Intel C206 / C216 Intel Q87 Intel QM87 Release Date Q1'10 Q1'10 Q1'10 Q2'11 Q1'11 Q1'11 Q2'12 Q2'12 Q2'12 Q2'13 Q2'13 Note: SusiAccess does NOT support Intel AMT versions earlier than 6.0

53 Intel AMT Support List for ADVANTECH Embedded Products ARK DS AIMB AIMB(7- series) SOM MIO SIMB AMT /280/ AMT /581/ 501KS /5890 M21 AMT L/F 262/ /502/ /9290 AMT /584/ 201/ Date: June, 2013

54 Comparison of using SUSIAccess on devices with and without Intel AMT support Remote KVM Remote On/Off Device with Intel AMT Access devices under any situations. Even when the OS is hanged or device is powered off, SusiAccess can reboot/turn on the devices or enter the BIOS menu. Allow remote on/off through LAN subnets and Internet connections Device without Intel AMT Use the Remote KVM module built in the SusiAccess agent software. OS and agent SW must be executed normally. Remote on/off is limited in the same broadcast subnet in LAN

55 Preparation before using Intel AMT Entering BIOS and open MEBx to set up Intel AMT Set IP address by DHCP or Static IP Activate Network Access

56 Clickatell SMS Service 2 Clickatell server converts message to SMS and send it to designated mobile phones in over 220 countries 1 SusiAccess sends message to Clickatell server through Internet when errors detected 3 Maintenance staff get SMS notifications instantly

57 Preparation before using Clickatell SMS service Apply for a Clickatell account online In SusiAccess, fill out Clickatell account info and API ID to use SMS service Receive API ID by or SMS from Clickatell Activate API ID via Website or Phone or

58 Blacklist & Whitelist Protection Requirement Blacklisting Whitelisting Embedded systems using built-in or legacy OS* Impact on performance of embedded systems with limited hardware resources Requirements on user to manage the system X Assuming you can implement latest antivirus on latest OS, there are support restrictions for legacy or built-in OS in the long term. X System load increases during virus signatures update or scanning, concern for performance degradation of active applications. X Virus signatures update and scans must be carried out daily, confirmation takes up operating man-hours. Does not need virus signatures to protect, can be used for long-term support of built-in and legacy OS. No scanning, whitelist checking takes place when application starts, prevents virus execution with low overheads. No operational demands on the user after registering applications in the whitelist.

59 Comparison of SusiAccess, iamt, IPMI & SNMP Category OS Dependence Extra Hardware Required? Remote Mgmt ability Software Application with Intel AMT integration - Don t need OS to use Intel AMT - Ready-to-use SW No Intel AMT IPMI SNMP Hardware-based technology for out-ofband management (API and SW utilities) - Don t need OS - Need to use Intel Utility SW or developed by SI/Customers - Only on specific Intel Core-i platforms - No extra HW required Standardized interfac e for out-of-band management - Don t need OS - SW has to be developed by SI or customer himself - Need extra hardware (Baseboard Management Controller) Standard protocol for managing devices on IP networks - Need OS for running SW which has to be developed by SI or customer Yes Yes Yes Yes Implement Easy Hard Hard Hard Support Function Monitoring, Protection, Security Monitoring & Control Monitoring & Control No Monitoring

60 Comparison of SusiAccess, SUSI API & imanager SUSI API Category SW Application Pure API with sample code/utility OS Dependence HW Platform Support Remote Mgmt ability - Don t need OS to use Intel AMT - Need OS to use full functions - Need OS for running SW which has to be developed by SI or customer himself Embedded Microcontroller + API and demo Utility - OS Independent of the technology Only Advantech Only Advantech Only Advantech Yes No, only for local use No, only for local use Implement Easy (ready-to-use) Hard Hard Support Function Monitor, Protection, Security Monitor & Security Monitor & Control