Prepaid. Nathaniel George, Commercial Manager DOMLEC

Transcription

1 AMI at DOMLEC Prepaid AMI Presenter: Nathaniel George, Commercial Manager DOMLEC

2 About Dominica Nature Island of the Caribbean About Dominica Location between two French islands of Guadeloupe and dmartinique i Size 291sq miles Population Approx. 70,000 Languages: English, Kwéyol About DOMLEC Investor owned Number of customers 30,549 Number of employees Generation Type Hydro 28% and Diesel 72% Generation Locations HYDRO PADU, NEW TRAFALGAR & LAUDAT DIESEL - FOND COLE &S SUGARLOAF Peak Demand 15.6MW

3 Dominica What and where

4 Generating Plant: 2009 Diversity and Distribution ISLAND NO. OF PLANTS MW Peak Demand Dominica St. Lucia Grenada 1 30 Barbados

5 AMR vs. AMI Contents Cost Benefit, where do we save and benefit Full implementation and progress so far What are we using AMI for Problems detected d with AMI Integration with Prepaid

6 Evolution of AMR to AMI 2-way fixed AMI networks Benefits Drive-by AMR to increase Outside remotes & productivity, Hand-held walk-by RF to reduce risk computers to eliminate accessibility reduce errors problems Monthly Billing Cycle Support Functionality Remote Meter Reading Flexible Bill Schedules Off-cycle Reads Customer-Selected Billing Demand/ TOU/ Int. Data Power Quality Tamper Indication Outage/restoration Remote Trouble-Shooting Connect/Disconnect Demand Response

7 EnergyAxis Mesh Network Structure High-cost, hard-to-access, dangerous, high-turnover areas, rural clusters MAS Server Billing, CIS, OMS, Load Research WAN Apartment Buildings Mass residential and commercial areas Student Housing Industrial Parks

8 Cost Benefit Analysis Savings are achieved in the following areas: Meter Reading - Contractors Connect / Disconnect - Contractors Reduction in Work Orders Increased Revenue en e Monthly Demand Billing Quicker reconnection reduced loss sales Loss reduction Reduction in other operating expenses Payback 6yrs.

9 Full Implementation Elster Energy Axis System Started Meter Installations on Oct. 15 th, 2009 Approx 13,615 Elster AMI meters presently Installed Approx. 10,000 meters expected to be installed in 2011 Approx 60 collectors installed Communication issues have been minor Read rates generally in the High 90s,

10 What will AMI do for DOMLEC? CUSTOMER SERVICE Daily Meter Reads and On Demand reads Time Of Use billing hydro component Rapid response to customer problems, sometimes before the customer is aware faults and errors Fewer service orders produced and time spent processing them particularly in billing Easy Disconnection and rapid Reconnection of customers Move in / move out Prepaid and postpaid integrated into one system stem one meter - Juice January 27 th -28th, 2010

11 AMI Graphs in juice prepaid p and postpaid kwh per day

12 kwh, LP, Voltage graphs

13 What will AMI do for DOMLEC? Voltage Monitoring scheduling reads on particular points and times on the system Reduction in payment Damage claims from Customers Two way metering renewables Outage management and restoration Very critical after hurricane events Ensure E that thtan area is fully fll restored dbf before crews leave Improved p outage statistics

14 Fault detected d with AMI Loose terminal Meter beginning to burn

15 AMI PREPAID AT DOMLEC

16 Overview Summary Project Objectives Implementation System elements Results Challenges

17 Summary In late 2003 DOMLEC launched a pilot project Today, there are approximately 9,000 meters installed, including 650 AMI prepaid The main source of demand for prepaid meters are; landlords who wants ease of no bills Customers who wants greater control over their electricity usage Tenants who demand transparent bills

18 Prepaid Project Objectives Bad Debts write off too large Growing arrears volume Growing arrears age Need to replace ageing meters Need to reduce costs Unsatisfactory cash flow situation Need to focus attention on Customer Satisfaction

19 System Elements Four Main Parts Digital Meter reliable all digital technology Your Keypad Keypad wall-mounts inside premises The Vending Stations Holds customers account information

20 Upgrade to AMI Prepaid How the system works Customer account is created Meter is installed Meter register on network Meter is assigned to daily read schedule MAS execute daily read schedule Juice imports daily read Juice computes usage and applies tariff Juice deducts $ value of usage from wallet

21 Upgrade to AMI Prepaid Customer Service Focused Accessibility 57 Vending locations Scratch Cards Web b Presentment view usage, load & voltage profile, transfer credit, buy power, update cell phone

22 Upgrade to AMI Prepaid Customer Service Focused Text Messaging & token, tamper reset, clear credit, transfer credit IVR Redeem scratch cards, transfer credit Amortization of arrears up to 6 months

23 Upgrade to AMI Prepaid Payment Options Credit & Debit Cards Online Emergency E Credit Purchase DISCONNECTIONS Alert 3 days before based on daily AVG Except weekends Except Public holidays Weekdays at 12:30pm

24 RESULTS Improved Cash Flow situation, cash comes in before consumption of electricity Great customer acceptance, landlords and tenants demanding PAUG, demand outstripping supply Improved customer satisfaction 91% Reduction in arrears age Independent Regulatory Commission endorsed prepayment

25 RESULTS REDUCED DEBTORS DAYS Debtors Days

26 RESULTS REDUCED LOSSES Losses

27 Challenges Customers lack of familiarity - getting public acceptance Keeping Track of Meters Getting everyone in the company to buy into the concept Integration with existing CIS system Justifying cost of new metering system Collecting monies from vendors

28 Challenges Disconnects and reconnects failures Helps detect potential quality of supply problems How to deal with customers without cell phones? Set alerts to family member with cell phone, favorite vendor, contacts customer before disconnection Training for contractors and service crews

29 Thank You!