MOBILE WALLET TECHNOLOGIES: GLOBAL MARKETS. IFT070A April Priyanka Patel Project Analyst ISBN:

Size: px

Start display at page:

Download "MOBILE WALLET TECHNOLOGIES: GLOBAL MARKETS. IFT070A April Priyanka Patel Project Analyst ISBN:"

Maximilian Stevens
5 years ago
Views:

MOBILE WALLET TECHNOLOGIES: GLOBAL MARKETS IFT070A April 2013 Priyanka Patel Project Analyst ISBN: 1-56965-176-0 BCC Research 49

1 MOBILE WALLET TECHNOLOGIES: GLOBAL MARKETS IFT070A April 2013 Priyanka Patel Project Analyst ISBN: BCC Research 49 Walnut Park, Building 2 Wellesley, MA , Custom Reports: carol.laverty@bccresearch.com

2 TABLE OF CONTENTS CHAPTER 1 INTRODUCTION 2 TECHNOLOGIES AND APPLICATION 2 STUDY BACKGROUND 2 STUDY GOALS AND OBJECTIVES 2 INTENDED AUDIENCE 3 SCOPE AND FORMAT 3 METHODOLOGY AND INFORMATION SOURCES 4 ANALYST CREDENTIALS 4 RELATED BCC REPORTS 4 BCC ON-LINE SERVICES 4 DISCLAIMER 5 CHAPTER 2 SUMMARY 7 SUMMARY TABLE GLOBAL MOBILE WALLET MARKET BY APPLICATIONS, THROUGH 2017 ($ SUMMARY FIGURE GLOBAL MOBILE WALLET MARKET BY APPLICATIONS, ($ 8 8 CHAPTER 3 MARKET OVERVIEW 11 FIGURE 1 COMPONENTS OF MOBILE PAYMENT 11 PENETRATION LEVELS OF ENABLING TECHNOLOGIES AND INFRASTRUCTURE FOR MOBILE WALLET FIGURE 2 NFC-ENABLED HANDSETS (GLOBAL SHIPMENTS), 2011 VS (MILLION) INFRASTRUCTURE STATUS FOR NFC POS 14 NFC/Contactless Reader Terminals 14 Terminals for Payment 14 Systems for POS 15 NFC AND EUROPAY, MASTERCARD AND VISA (EMV) 15 MOBILE WALLET PROCUREMENT SYSTEMS AND LIFE CYCLE MANAGEMENT 16 SECURED FINANCIAL DATA 16 SECURED ACCOUNT INFORMATION AND PAYMENT APP 16 MOBILE WALLET PAYMENT FRAMEWORK AND CHALLENGES 17 PROXIMITY PAYMENT 17 Technology Utilized 17 Adoption Consideration 17 REMOTE PAYMENT 17 Technology Utilized 18 Adoption Consideration 18 BANK-CENTRIC MODEL 18 NONBANKING-CENTRIC MODEL 19 OTHERS: CLOUD PAYMENT, INITIATED VIA MOBILE PHONES 19 RISK AND SECURITY CONCERNS 20 STRATEGIES FOR ADDRESSING RISK 20 GOVERNANCE AND CHANGE ISSUES

3 SUPPORTING EQUIPMENT' AND TECHNOLOGIES OVERVIEW- RFID, SMARTPHONES AND 4G TECHNOLOGY RFID 22 FIGURE 3 RFID MARKET REVENUES, ($ BILLIONS) 22 Payment by Mobile Phones 23 SMARTPHONES 23 4G TECHNOLOGY 23 TELECOMMUNICATIONS TECHNOLOGY 24 OTHER ISSUES CONCERNED WITH WIRELESS TECHNOLOGY 24 LEGISLATIONS AND REGULATORY FRAMEWORK 25 UNITED STATES 25 TILA/Regulation Z 26 EFTA/Regulation E 26 AML Requirements 26 State Money Transmitter Laws 26 Gramm-Leach-Bliley Act 27 Dodd-Frank Act 27 Proposed FinCEN Regulations Related to Prepaid Access 27 U.S. Mobile Payment Initiatives 28 REGULATORY CHALLENGES OF MOBILE PAYMENTS 28 EUROPE 29 ASIA PACIFIC 30 India 31 Guidelines for Mobile Wallet Payment Instruments in India 31 China 32 Japan and Korea 32 MOBILE WALLET VENTURE CAPITAL INVESTMENTS 33 THE TOP FIVE MOBILE COMPANIES FINANCED BY VENTURE CAPITALISTS IN 2011 THE TOP FIVE VENTURE CAPITAL FIRMS THAT INVESTED IN MOBILE COMPANIES IN 2011 FIGURE 4 VENTURE CAPITAL INVESTMENTS IN MOBILE COMPANIES, 2010 AND 2011 ($ BILLIONS) EMERGING ECONOMIES COHESIVE MARKET FOR MOBILE WALLET 34 COMPETITIVE INTELLIGENCE: TOP COMPANIES AND TOP STRATEGIES 37 FIGURE 5 PRESS ANNOUNCEMENTS OF KEY STRATEGIES ADOPTED BY COMPANIES, (%) FIGURE 6 PRESS ANNOUNCEMENTS OF KEY STRATEGIES ADOPTED BY TOP FOUR COMPANIES, MOBILE TICKETING EVIDENCING EXPONENTIAL GROWTH 41 FIGURE 7 MARKET REVENUES AND CAGR OF GLOBAL MOBILE WALLET APPLICATION MARKET, STRATEGIC RECOMMENDATIONS 42 COST CONTROL 42 COLLABORATIVE BUSINESS MODELS 42 NEW CUSTOMER VALUE PROPOSITIONS 43 INNOVATION CHAPTER 4 MARKET DYNAMICS 46

4 MARKET DRIVERS 46 USER-FRIENDLY TECHNOLOGIES 46 GROWING IMPACT OF SOCIAL MEDIA 46 ADVANTAGES OF THE MOBILE WALLET 46 EXTREMELY IMPORTANT TOOL 47 ADVANTAGES TO STAKEHOLDERS 48 Advantages to Consumer 48 Compatibility 48 Value-Added and Customization Services 48 Convenience Factor 48 Device Availability/Deployment 49 POS Reliability 49 Security 49 Key Functionality 49 Advantages to Merchants 49 Acceptance 50 Value-Added Services 50 Convenience Factor 50 POS Reliability 51 Security 51 Key Functionality 51 Advantages to the Issuer 51 Value-Added Services 52 Convenience Factor 52 Accessibility 52 Reliability 52 Security 52 Key Functionality 52 Advantages to Mobile Operators 53 Adoption 53 Value-Added Services 53 Key Functionality 53 SECURITY CONCERNS 53 RESTRAINTS 55 DEPLOYMENT COST 55 POSING THREAT TO BANKING SYSTEM 55 SLOWER ADOPTION OF CONTACTLESS TO-DATE 55 Issues with Market Adoption for Contactless Technology 56 MERCHANTS AND CONSUMERS: PAYMENT HABITS 57 UNCERTAINTIES IN REVENUES 57 CHAPTER 5 MARKET BY APPLICATIONS 60 TABLE 1 GLOBAL MOBILE WALLET MARKET BY REGION, THROUGH 2017 ($ MOBILE COMMERCE MARKET 60 TABLE 2 GLOBAL MOBILE COMMERCE APPLICATIONS IN MOBILE WALLET MARKET, 60 61

5 TABLE 3 GLOBAL MOBILE COMMERCE APPLICATIONS IN MOBILE WALLET MARKET BY TECHNOLOGIES FOR MOBILE-CLIENT DEVICE AND ISSUES THAT ARISE 62 INFRASTRUCTURE FOR COMMUNICATION AND ISSUES THAT ARISE 62 Local Area Network (LAN) Technologies 63 MOBILE SHOPPING 63 TABLE 4 GLOBAL MOBILE SHOPPING APPLICATIONS IN MOBILE WALLET MARKET BY HOTEL BOOKING AND PAYMENTS 64 Hotel Examples 64 TABLE 5 GLOBAL MOBILE HOTEL BOOKING AND PAYMENTS MARKET THROUGH MOBILE WALLET BY BILL PAYMENTS 65 TABLE 6 GLOBAL MOBILE BILL PAYMENTS MARKET THROUGH MOBILE WALLET BY ENTERTAINMENT AND EVENT PAY 66 TABLE 7 GLOBAL MOBILE ENTERTAINMENT AND EVENT PAY MARKET BY MOBILE WALLET BY MOBILE TICKETING 66 SMART TICKETING 67 TABLE 8 GLOBAL MOBILE TICKETING MARKET BY MOBILE WALLET, THROUGH 2017 ($ TABLE 9 GLOBAL MOBILE TICKETING MARKET THROUGH MOBILE WALLET BY RAIL, METRO AND BUS TICKETS 68 TABLE 10 GLOBAL RAIL, METRO AND BUS TICKETING MARKET THROUGH MOBILE WALLET BY AIRLINE TICKETS AND BOARDING PASSES, PASSENGER AND BAGGAGE CHECK-IN TABLE 11 GLOBAL AIRLINE TICKETS AND BOARDING PASSES MARKET THROUGH MOBILE WALLET BY TABLE 12 GLOBAL PASSENGER CHECK-IN MARKET THROUGH MOBILE WALLET BY TABLE 13 GLOBAL BAGGAGE CHECK-IN MARKET THROUGH MOBILE WALLET BY MOBILE COUPONS 71 TABLE 14 GLOBAL MOBILE COUPON MARKET THROUGH MOBILE WALLET BY MONEY TRANSFERS 73 TABLE 15 GLOBAL MONEY TRANSFER MARKET THROUGH MOBILE WALLET BY MICROPAYMENTS 73 TABLE 16 GLOBAL MOBILE MICROPAYMENT MARKET THROUGH MOBILE WALLET BY SOLUTION FRAMEWORK CHAPTER 6 MOBILE WALLET APPLICATION MARKET BY MODE OF PAYMENT 77 TABLE 17 GLOBAL MOBILE WALLET MARKET BY MODE OF PAYMENT, THROUGH 2017 ($ REMOTE PAYMENT 77 77

6 TABLE 18 GLOBAL REMOTE PAYMENT MARKET FOR MOBILE WALLET BY REGION, SMS 78 USSD 80 NEAR-FIELD COMMUNICATION (NFC) 81 TABLE 19 GLOBAL NEAR FIELD COMMUNICATION MARKET FOR MOBILE WALLET BY NFC PRODUCT MARKET 83 TABLE 20 GLOBAL NFC MARKET FOR MOBILE WALLET BY PRODUCT CATEGORY, NFC-Enabled Handsets 84 TABLE 21 GLOBAL NFC HANDSET MARKET FOR MOBILE WALLET MARKET BY NFC Chips and Tags 85 TABLE 22 GLOBAL NFC CHIPS AND TAGS MARKET FOR MOBILE WALLET MARKET BY NFC Chips 85 NFC Tags 86 NFC Readers 86 TABLE 23 GLOBAL NFC READERS MARKET FOR MOBILE WALLET MARKET BY NFC Micro SD and NFC SIM/UICC Card 87 TABLE 24 GLOBAL NFC MICRO SD FOR MOBILE WALLET MARKET BY REGION, TABLE 25 GLOBAL NFC SIM/UICC CARDS FOR MOBILE WALLET MARKET BY REGION, UICC Cards CHAPTER 7 MARKET BY STAKEHOLDERS 92 TABLE 26 GLOBAL MOBILE WALLET BY STAKEHOLDERS, THROUGH 2017 ($ TABLE 27 MOBILE WALLET STAKEHOLDERS AND KEY COMPANIES 93 MOBILE NETWORK OPERATORS 94 TABLE 28 GLOBAL MNO MARKET FOR MOBILE WALLET BY REGION, THROUGH 2017 ($ HANDSET AND OTHER HARDWARE SOLUTION MANUFACTURERS 95 TABLE 29 GLOBAL HANDSET AND OTHER HARDWARE SOLUTION MANUFACTURERS MARKET FOR MOBILE WALLET BY MOBILE PAYMENT NETWORKS AND BANKS 96 TABLE 30 GLOBAL MOBILE PAYMENT NETWORKS AND BANKS MARKET FOR MOBILE WALLET BY OSS/BSS SOLUTION PROVIDERS 97 TABLE 31 GLOBAL OSS/BSS SOLUTION PROVIDERS MARKET FOR MOBILE WALLET BY PRODUCT MANAGEMENT 98 CUSTOMER MANAGEMENT 98 REVENUE MANAGEMENT 99 ORDER MANAGEMENT 99 SOFTWARE DEVELOPERS AND CLOUD COMPUTING

7 TABLE 32 GLOBAL SOFTWARE DEVELOPERS AND CLOUD COMPUTING MARKET FOR MOBILE WALLET BY SOFTWARE DEVELOPERS 99 CLOUD COMPUTING 100 MARKET DRIVERS 101 Cost Reduction 101 Remote Access 101 Multitenancy Aspect 101 Enhanced Security 102 Others 102 CONTENT AND APPLICATIONS AGGREGATORS 102 TABLE 33 GLOBAL CONTENT AND APPLICATIONS AGGREGATORS MARKET FOR MOBILE WALLET BY TRUSTED SERVICE MANAGER 103 TABLE 34 GLOBAL TSM MARKET FOR MOBILE WALLET BY REGION, THROUGH 2017 ($ OTHER STAKEHOLDERS 104 TABLE 35 GLOBAL OTHER STAKEHOLDERS MARKET FOR MOBILE WALLET BY VALUE-ADDED SERVICE PROVIDERS 104 RETAILERS 104 Guidelines CHAPTER 8 KEY INDICATORS 107 TABLE 36 GROSS TRANSACTION VALUE FOR MOBILE PAYMENT BY APPLICATION, THROUGH 2017 ($ BILLIONS) TABLE 37 GROSS TRANSACTION VALUE FOR MOBILE PAYMENT BY GEOGRAPHY, THROUGH 2017 ($ BILLIONS) TABLE 38 USERS OF MOBILE PAYMENT BY APPLICATION, THROUGH 2017 ($ BILLIONS) TABLE 39 USERS OF MOBILE PAYMENT BY REGION, THROUGH 2017 (BILLIONS) 108 PHYSICAL GOODS 108 TABLE 40 PHYSICAL GOODS MOBILE SHOPPING MARKET BY REGION, THROUGH 2017 ($ BILLIONS) TABLE 41 PHYSICAL GOODS MOBILE SHOPPING USERS BY REGION, THROUGH 2017 ( DIGITAL GOODS 110 TABLE 42 DIGITAL GOODS MOBILE SHOPPING MARKET BY REGION, THROUGH 2017 ($ BILLIONS) TABLE 43 DIGITAL GOODS MOBILE SHOPPING USERS BY REGION, THROUGH 2017 ( MOBILE TICKETING 111 TABLE 44 MOBILE TICKETING MARKET BY REGION, THROUGH 2017 ($ BILLIONS) 111 TABLE 45 MOBILE TICKETING USERS BY REGION, THROUGH 2017 ( 112 MOBILE COUPONS 112 TABLE 46 MOBILE COUPONS MARKET BY REGION, THROUGH 2017 ($ BILLIONS) 113 TABLE 47 MOBILE COUPONS USERS BY REGION, THROUGH 2017 ( 113 MONEY TRANSFER AND BILL PAYMENTS 114 TABLE 48 MOBILE MONEY TRANSFER AND BILL PAYMENT MARKET BY REGION, THROUGH 2017 ($ BILLIONS)

8 TABLE 49 MOBILE MONEY TRANSFER AND BILL PAYMENT USERS BY REGION, THROUGH 2017 ( 114 CHAPTER 9 COMPETITIVE LANDSCAPE 118 FIGURE 8 KEY COMPETITIVE STRATEGIES, (%) 118 PRODUCT/SERVICE LAUNCH 119 FIGURE 9 PRODUCT/SERVICE LAUNCH STRATEGY BY COMPANIES, (%) 119 TABLE 50 LIST OF KEY PRODUCT/SERVICE LAUNCHES ANNOUNCED, PARTNERSHIP AND COLLABORATIONS 125 FIGURE 10 PARTNERSHIP AND COLLABORATION STRATEGY BY COMPANIES, TABLE 51 LIST OF KEY PARTNERSHIPS AND COLLABORATIONS ANNOUNCED, NEW BENEFITS 131 FIGURE 11 NEW BENEFITS ANNOUNCED BY COMPANIES, (%) 131 TABLE 52 LIST OF NEW BENEFITS ANNOUNCED, OTHER STRATEGIES 134 TABLE 53 LIST OF OTHER KEY STRATEGIES ANNOUNCED, CHAPTER 10 GEOGRAPHIC ANALYSIS 140 NORTH AMERICA 140 KEY CHALLENGES 140 SIGNIFICANT COLLABORATIVE EFFORTS IN NORTH AMERICA 140 TABLE 54 NORTH AMERICAN MOBILE WALLET MARKET BY APPLICATIONS, EUROPE, MIDDLE EAST AND AFRICA 141 TABLE 55 EMEA MOBILE WALLET MARKET BY APPLICATIONS, THROUGH 2017 ($ AFRICA 142 CASE: MPESA 143 Examples of Mobile Wallets in Africa 143 ASIA PACIFIC 143 TABLE 56 APAC MOBILE WALLET MARKET BY APPLICATIONS, THROUGH 2017 ($ KEY TRENDS IN APAC 144 LATIN AMERICA 144 TABLE 57 ROW MOBILE WALLET MARKET BY APPLICATIONS, THROUGH 2017 ($ KEY TRENDS IN LATIN AMERICA 145 Regulation 145 Agents 145 Customers CHAPTER 11 COMPANY PROFILES 147 AMERICAN EXPRESS 147 PRODUCT PORTFOLIO 147 TABLE 58 AMERICAN EXPRESS RECENT DEVELOPMENTS, TABLE 59 AMERICAN EXPRESS FINANCIALS ( ) 148 AIRCEL BUSINESS SOLUTIONS 149

9 PRODUCTS/SERVICES OFFERING 149 MOBILE PAYMENT PRODUCT PORTFOLIO 149 Pocket Payment 149 TABLE 60 AIRCEL BUSINESS SOLUTIONS RECENT DEVELOPMENTS, TABLE 61 AIRCEL BUSINESS SOLUTIONS FINANCIALS, APPLE 151 ALL PRODUCTS/SERVICES OFFERING 151 MOBILE WALLET PRODUCT PORTFOLIO 151 TABLE 62 APPLE RECENT DEVELOPMENTS, TABLE 63 APPLE FINANCIALS, AT&T 152 PRODUCTS/SERVICES OFFERING 153 MOBILE WALLET PRODUCT PORTFOLIO 153 TABLE 64 AT&T RECENT DEVELOPMENTS, TABLE 65 AT&T FINANCIALS, ($ 154 BHARTI AIRTEL 155 PRODUCTS/SERVICES OFFERING 155 MOBILE WALLET PRODUCT PORTFOLIO 156 TABLE 66 BHARTI AIRTEL RECENT DEVELOPMENTS, TABLE 67 BHARTI AIRTEL FINANCIALS, ($ 157 BLACKBERRY 157 MOBILE WALLET PRODUCT PORTFOLIO 157 TABLE 68 BLACKBERRY RECENT DEVELOPMENTS, TABLE 69 BLACKBERRY FINANCIALS, CAPITAL ONE 159 PRODUCT/SERVICE OFFERING 159 MOBILE WALLET PRODUCT PORTFOLIO 159 TABLE 70 CAPITAL ONE RECENT DEVELOPMENTS, TABLE 71 CAPITAL ONE FINANCIALS, CELLEBRUM 160 PRODUCTS/SERVICES OFFERING 161 MOBILE WALLET PRODUCT PORTFOLIO 161 TABLE 72 CELLEBRUM RECENT DEVELOPMENTS, CITIBANK 162 PRODUCTS/SERVICES OFFERING 162 Products and Services Offered Under Consumer Businesses 162 Products and Services Offered Under Institutional Businesses 162 MOBILE WALLET PRODUCT PORTFOLIO 162 Explanation by Brands 162 TABLE 73 CITIBANK RECENT DEVELOPMENTS, TABLE 74 CITIBANK FINANCIALS, CYBS 164 MOBILE WALLET PRODUCT PORTFOLIO 164 TABLE 75 CYBS RECENT DEVELOPMENTS, FINANCIALS DISCOVER 165 PRODUCTS/SERVICES OFFERING 166

10 MOBILE WALLET PRODUCT PORTFOLIO 166 TABLE 76 DISCOVER RECENT DEVELOPMENTS, TABLE 77 DISCOVER FINANCIALS, DEUTSCHE TELEKOM 168 PRODUCTS/SERVICES OFFERING 168 MOBILE WALLET PRODUCT PORTFOLIO 168 TABLE 78 DEUTSCHE TELEKOM RECENT DEVELOPMENTS, TABLE 79 DEUTSCHE TELEKOM FINANCIALS, ( 169 FIRST DATA 169 MOBILE WALLET PRODUCT PORTFOLIO 170 TABLE 80 FIRST DATA RECENT DEVELOPMENTS, TABLE 81 FIRST DATA FINANCIALS, ($ 171 G-CASH 172 PRODUCTS/SERVICES OFFERING 172 G-CASH Virtual Wallet Powered by Globe 172 TABLE 82 G-CASH RECENT DEVELOPMENTS, TABLE 83 G-CASH FINANCIALS, ($ 173 GOOGLE 173 PRODUCTS/SERVICES OFFERING 174 OPERATING SYSTEMS 174 MOBILE APPLICATIONS 174 HARDWARE 175 SERVICES 175 MOBILE WALLET PRODUCT PORTFOLIO 175 TABLE 84 GOOGLE RECENT DEVELOPMENTS, TABLE 85 GOOGLE FINANCIALS, HTC 176 PRODUCTS/SERVICES OFFERING 177 MOBILE WALLET PRODUCT PORTFOLIO 177 TABLE 86 HTC RECENT DEVELOPMENTS, TABLE 87 HTC FINANCIALS, IMIMOBILE 178 PRODUCTS/SERVICES OFFERING 179 MOBILE WALLET PRODUCT PORTFOLIO 179 TABLE 88 IMI MOBILE RECENT DEVELOPMENTS, ISIS 180 PRODUCTS/SERVICES OFFERING 180 TABLE 89 ISIS RECENT DEVELOPMENTS, MASTERCARD 181 PRODUCTS/SERVICES OFFERING 181 MOBILE WALLET PRODUCT PORTFOLIO 182 TABLE 90 MASTERCARD RECENT DEVELOPMENTS, TABLE 91 MASTERCARD FINANCIALS, NEXUS 183 PRODUCTS/SERVICES 183 MOBILE WALLET PRODUCT PORTFOLIO 183 TABLE 92 NEXUS RECENT DEVELOPMENTS,

11 NOKIA 184 PRODUCTS/SERVICES OFFERING 184 MOBILE WALLET PRODUCT PORTFOLIO 184 TABLE 93 NOKIA RECENT DEVELOPMENTS, TABLE 94 NOKIA FINANCIALS, ORANGE 186 PRODUCTS/SERVICES OFFERING 186 MOBILE WALLET PRODUCT PORTFOLIO 186 TABLE 95 ORANGE RECENT DEVELOPMENTS, FINANCIALS 187 PAYPAL 187 PRODUCTS/SERVICES OFFERING 188 MOBILE WALLET PRODUCT PORTFOLIO 188 TABLE 96 PAYPAL RECENT DEVELOPMENTS, FINANCIALS PRECASH 189 MOBILE WALLET PRODUCT PORTFOLIO 189 TABLE 97 PRECASH RECENT DEVELOPMENTS, SAMSUNG 191 PRODUCTS/SERVICES OFFERING 191 MOBILE WALLET PRODUCT PORTFOLIO 191 TABLE 98 SAMSUNG RECENT DEVELOPMENTS, TABLE 99 SAMSUNG FINANCIALS, ($ 192 SPRINT 192 PRODUCTS/SERVICES OFFERING 192 MOBILE WALLET PRODUCT PORTFOLIO 193 TABLE 100 SPRINT RECENT DEVELOPMENTS, TABLE 101 SPRINT FINANCIALS, ($ 193 T-MOBILE USA 194 MOBILE WALLET PRODUCT PORTFOLIO 194 TABLE 102 T-MOBILE USA RECENT DEVELOPMENTS, TABLE 103 T-MOBILE USA FINANCIALS, ($ 195 VERIFONE SYSTEMS 195 PRODUCTS/SERVICES OFFERING 195 MOBILE WALLET PRODUCT PORTFOLIO 196 TABLE 104 VERIFONE SYSTEMS RECENT DEVELOPMENTS, TABLE 105 VERIFONE SYSTEMS FINANCIALS, VERIZON 197 MOBILE WALLET PRODUCT PORTFOLIO 197 TABLE 106 VERIZON RECENT DEVELOPMENTS, TABLE 107 VERIZON FINANCIALS, VISA 199 PRODUCTS/SERVICES OFFERING 199 MOBILE WALLET PRODUCT PORTFOLIO 199 TABLE 108 VISA RECENT DEVELOPMENTS, TABLE 109 VISA FINANCIALS, WELLS FARGO 201

12 PRODUCTS/SERVICES 201 MOBILE WALLET PRODUCT PORTFOLIO 201 TABLE 110 WELLS FARGO RECENT DEVELOPMENTS, TABLE 111 WELLS FARGO FINANCIALS, CHAPTER 12 PATENT ANALYSIS 204 PATENT ANALYSIS BY GEOGRAPHY 204 FIGURE 12 PATENTS REGISTERED/APPROVED IN THE U.S. AND EUROPE, (%) THE U.S. PATENT ANALYSIS BY MARKET SEGMENT 205 FIGURE 13 U.S. PATENT ANALYSIS BY MARKET SEGMENTS, (%) 205 THE U.S. PATENT ANALYSIS BY MARKET PARTICIPANTS 206 FIGURE 14 U.S. PATENT ANALYSIS BY MARKET PARTICIPANTS, (%) 206 EUROPEAN PATENT ANALYSIS BY MARKET SEGMENT 207 FIGURE 15 EUROPEAN PATENT ANALYSIS BY MARKET SEGMENT, (%) 207 EUROPEAN PATENT ANALYSIS BY MARKET PARTICIPANTS 208 FIGURE 16 EUROPEAN PATENT ANALYSIS BY MARKET PARTICIPANTS, (%) CHAPTER 13 APPENDIX 210 TABLE 112 LIST OF PATENTS - U.S. 210 TABLE 113 LIST OF PATENTS - EUROPE 218 CHAPTER 14 LIST OF ACRONYMS 222

13 LIST OF TABLES TABLE HEADING SUMMARY TABLE GLOBAL MOBILE WALLET MARKET BY APPLICATIONS, THROUGH 2017 ($ TABLE 1 GLOBAL MOBILE WALLET MARKET BY 60 TABLE 2 GLOBAL MOBILE COMMERCE APPLICATIONS IN MOBILE WALLET MARKET, TABLE 3 GLOBAL MOBILE COMMERCE APPLICATIONS IN MOBILE WALLET MARKET BY TABLE 4 GLOBAL MOBILE SHOPPING APPLICATIONS IN MOBILE WALLET MARKET BY TABLE 5 GLOBAL MOBILE HOTEL BOOKING AND PAYMENTS MARKET THROUGH MOBILE WALLET BY TABLE 6 GLOBAL MOBILE BILL PAYMENTS MARKET THROUGH MOBILE WALLET BY TABLE 7 GLOBAL MOBILE ENTERTAINMENT AND EVENT PAY MARKET BY MOBILE WALLET BY TABLE 8 GLOBAL MOBILE TICKETING MARKET BY MOBILE WALLET, THROUGH 2017 ($ TABLE 9 GLOBAL MOBILE TICKETING MARKET THROUGH MOBILE WALLET BY TABLE 10 GLOBAL RAIL, METRO AND BUS TICKETING MARKET THROUGH MOBILE WALLET BY TABLE 11 GLOBAL AIRLINE TICKETS AND BOARDING PASSES MARKET THROUGH MOBILE WALLET BY TABLE 12 GLOBAL PASSENGER CHECK-IN MARKET THROUGH MOBILE WALLET BY TABLE 13 GLOBAL BAGGAGE CHECK-IN MARKET THROUGH MOBILE WALLET BY TABLE 14 GLOBAL MOBILE COUPON MARKET THROUGH MOBILE WALLET BY REGION, TABLE 15 GLOBAL MONEY TRANSFER MARKET THROUGH MOBILE WALLET BY TABLE 16 GLOBAL MOBILE MICROPAYMENT MARKET THROUGH MOBILE WALLET BY TABLE 17 GLOBAL MOBILE WALLET MARKET BY MODE OF PAYMENT, THROUGH 2017 ($ TABLE 18 GLOBAL REMOTE PAYMENT MARKET FOR MOBILE WALLET BY REGION, TABLE 19 GLOBAL NEAR FIELD COMMUNICATION MARKET FOR MOBILE WALLET BY TABLE 20 GLOBAL NFC MARKET FOR MOBILE WALLET BY PRODUCT CATEGORY, TABLE 21 GLOBAL NFC HANDSET MARKET FOR MOBILE WALLET MARKET BY REGION, TABLE 22 GLOBAL NFC CHIPS AND TAGS MARKET FOR MOBILE WALLET MARKET BY TABLE 23 GLOBAL NFC READERS MARKET FOR MOBILE WALLET MARKET BY REGION, TABLE 24 GLOBAL NFC MICRO SD FOR MOBILE WALLET MARKET BY REGION, TABLE 25 GLOBAL NFC SIM/UICC CARDS FOR MOBILE WALLET MARKET BY REGION,

14 TABLE HEADING TABLE 26 GLOBAL MOBILE WALLET BY STAKEHOLDERS, THROUGH 2017 ($ TABLE 27 MOBILE WALLET STAKEHOLDERS AND KEY COMPANIES 93 TABLE 28 GLOBAL MNO MARKET FOR MOBILE WALLET BY REGION, THROUGH 2017 ($ TABLE 29 GLOBAL HANDSET AND OTHER HARDWARE SOLUTION MANUFACTURERS MARKET FOR MOBILE WALLET BY TABLE 30 GLOBAL MOBILE PAYMENT NETWORKS AND BANKS MARKET FOR MOBILE WALLET BY TABLE 31 GLOBAL OSS/BSS SOLUTION PROVIDERS MARKET FOR MOBILE WALLET BY TABLE 32 GLOBAL SOFTWARE DEVELOPERS AND CLOUD COMPUTING MARKET FOR MOBILE WALLET BY TABLE 33 GLOBAL CONTENT AND APPLICATIONS AGGREGATORS MARKET FOR MOBILE WALLET BY TABLE 34 GLOBAL TSM MARKET FOR MOBILE WALLET BY REGION, THROUGH 2017 ($ TABLE 35 GLOBAL OTHER STAKEHOLDERS MARKET FOR MOBILE WALLET BY REGION, TABLE 36 GROSS TRANSACTION VALUE FOR MOBILE PAYMENT BY APPLICATION, THROUGH 2017 ($ BILLIONS) TABLE 37 GROSS TRANSACTION VALUE FOR MOBILE PAYMENT BY GEOGRAPHY, THROUGH 2017 ($ BILLIONS) TABLE 38 USERS OF MOBILE PAYMENT BY APPLICATION, THROUGH 2017 ($ BILLIONS) TABLE 39 USERS OF MOBILE PAYMENT BY REGION, THROUGH 2017 (BILLIONS) 108 TABLE 40 PHYSICAL GOODS MOBILE SHOPPING MARKET BY REGION, THROUGH 2017 ($ BILLIONS) TABLE 41 PHYSICAL GOODS MOBILE SHOPPING USERS BY REGION, THROUGH 2017 ( TABLE 42 DIGITAL GOODS MOBILE SHOPPING MARKET BY REGION, THROUGH 2017 ($ BILLIONS) TABLE 43 DIGITAL GOODS MOBILE SHOPPING USERS BY REGION, THROUGH 2017 ( TABLE 44 MOBILE TICKETING MARKET BY REGION, THROUGH 2017 ($ BILLIONS) 111 TABLE 45 MOBILE TICKETING USERS BY REGION, THROUGH 2017 ( 112 TABLE 46 MOBILE COUPONS MARKET BY REGION, THROUGH 2017 ($ BILLIONS) 113 TABLE 47 MOBILE COUPONS USERS BY REGION, THROUGH 2017 ( 113 TABLE 48 MOBILE MONEY TRANSFER AND BILL PAYMENT MARKET BY REGION, THROUGH 2017 ($ BILLIONS) TABLE 49 MOBILE MONEY TRANSFER AND BILL PAYMENT USERS BY REGION, THROUGH 2017 ( TABLE 50 LIST OF KEY PRODUCT/SERVICE LAUNCHES ANNOUNCED, TABLE 51 LIST OF KEY PARTNERSHIPS AND COLLABORATIONS ANNOUNCED, TABLE 52 LIST OF NEW BENEFITS ANNOUNCED, TABLE 53 LIST OF OTHER KEY STRATEGIES ANNOUNCED, TABLE 54 NORTH AMERICAN MOBILE WALLET MARKET BY APPLICATIONS, THROUGH 2017 ($ TABLE 55 EMEA MOBILE WALLET MARKET BY APPLICATIONS, THROUGH 2017 ($

15 TABLE HEADING TABLE 56 APAC MOBILE WALLET MARKET BY APPLICATIONS, THROUGH 2017 ($ TABLE 57 ROW MOBILE WALLET MARKET BY APPLICATIONS, THROUGH 2017 ($ TABLE 58 AMERICAN EXPRESS RECENT DEVELOPMENTS, TABLE 59 AMERICAN EXPRESS FINANCIALS ( ) 148 TABLE 60 AIRCEL BUSINESS SOLUTIONS RECENT DEVELOPMENTS, TABLE 61 AIRCEL BUSINESS SOLUTIONS FINANCIALS, TABLE 62 APPLE RECENT DEVELOPMENTS, TABLE 63 APPLE FINANCIALS, TABLE 64 AT&T RECENT DEVELOPMENTS, TABLE 65 AT&T FINANCIALS, ($ 154 TABLE 66 BHARTI AIRTEL RECENT DEVELOPMENTS, TABLE 67 BHARTI AIRTEL FINANCIALS, ($ 157 TABLE 68 BLACKBERRY RECENT DEVELOPMENTS, TABLE 69 BLACKBERRY FINANCIALS, TABLE 70 CAPITAL ONE RECENT DEVELOPMENTS, TABLE 71 CAPITAL ONE FINANCIALS, TABLE 72 CELLEBRUM RECENT DEVELOPMENTS, TABLE 73 CITIBANK RECENT DEVELOPMENTS, TABLE 74 CITIBANK FINANCIALS, TABLE 75 CYBS RECENT DEVELOPMENTS, TABLE 76 DISCOVER RECENT DEVELOPMENTS, TABLE 77 DISCOVER FINANCIALS, TABLE 78 DEUTSCHE TELEKOM RECENT DEVELOPMENTS, TABLE 79 DEUTSCHE TELEKOM FINANCIALS, ( 169 TABLE 80 FIRST DATA RECENT DEVELOPMENTS, TABLE 81 FIRST DATA FINANCIALS, ($ 171 TABLE 82 G-CASH RECENT DEVELOPMENTS, TABLE 83 G-CASH FINANCIALS, ($ 173 TABLE 84 GOOGLE RECENT DEVELOPMENTS, TABLE 85 GOOGLE FINANCIALS, TABLE 86 HTC RECENT DEVELOPMENTS, TABLE 87 HTC FINANCIALS, TABLE 88 IMI MOBILE RECENT DEVELOPMENTS, TABLE 89 ISIS RECENT DEVELOPMENTS, TABLE 90 MASTERCARD RECENT DEVELOPMENTS, TABLE 91 MASTERCARD FINANCIALS, TABLE 92 NEXUS RECENT DEVELOPMENTS, TABLE 93 NOKIA RECENT DEVELOPMENTS, TABLE 94 NOKIA FINANCIALS, TABLE 95 ORANGE RECENT DEVELOPMENTS, TABLE 96 PAYPAL RECENT DEVELOPMENTS, TABLE 97 PRECASH RECENT DEVELOPMENTS, TABLE 98 SAMSUNG RECENT DEVELOPMENTS, TABLE 99 SAMSUNG FINANCIALS, ($ 192 TABLE 100 SPRINT RECENT DEVELOPMENTS, TABLE 101 SPRINT FINANCIALS, ($

16 TABLE HEADING TABLE 102 T-MOBILE USA RECENT DEVELOPMENTS, TABLE 103 T-MOBILE USA FINANCIALS, ($ 195 TABLE 104 VERIFONE SYSTEMS RECENT DEVELOPMENTS, TABLE 105 VERIFONE SYSTEMS FINANCIALS, TABLE 106 VERIZON RECENT DEVELOPMENTS, TABLE 107 VERIZON FINANCIALS, TABLE 108 VISA RECENT DEVELOPMENTS, TABLE 109 VISA FINANCIALS, TABLE 110 WELLS FARGO RECENT DEVELOPMENTS, TABLE 111 WELLS FARGO FINANCIALS, TABLE 112 LIST OF PATENTS - U.S. 210 TABLE 113 LIST OF PATENTS - EUROPE 218

17 LIST OF FIGURES FIGURE TITLE SUMMARY FIGURE GLOBAL MOBILE WALLET MARKET BY APPLICATIONS, ($ FIGURE 1 COMPONENTS OF MOBILE PAYMENT 11 FIGURE 2 NFC-ENABLED HANDSETS (GLOBAL SHIPMENTS), 2011 VS (MILLION) 12 FIGURE 3 RFID MARKET REVENUES, ($ BILLIONS) 22 FIGURE 4 VENTURE CAPITAL INVESTMENTS IN MOBILE COMPANIES, 2010 AND 2011 ($ BILLIONS) FIGURE 5 PRESS ANNOUNCEMENTS OF KEY STRATEGIES ADOPTED BY COMPANIES, (%) FIGURE 6 PRESS ANNOUNCEMENTS OF KEY STRATEGIES ADOPTED BY TOP FOUR COMPANIES, FIGURE 7 MARKET REVENUES AND CAGR OF GLOBAL MOBILE WALLET APPLICATION MARKET, FIGURE 8 KEY COMPETITIVE STRATEGIES, (%) 118 FIGURE 9 PRODUCT/SERVICE LAUNCH STRATEGY BY COMPANIES, (%) 119 FIGURE 10 PARTNERSHIP AND COLLABORATION STRATEGY BY COMPANIES, FIGURE 11 NEW BENEFITS ANNOUNCED BY COMPANIES, (%) 131 FIGURE 12 PATENTS REGISTERED/APPROVED IN THE U.S. AND EUROPE, (%) FIGURE 13 U.S. PATENT ANALYSIS BY MARKET SEGMENTS, (%) 205 FIGURE 14 U.S. PATENT ANALYSIS BY MARKET PARTICIPANTS, (%) 206 FIGURE 15 EUROPEAN PATENT ANALYSIS BY MARKET SEGMENT, (%) 207 FIGURE 16 EUROPEAN PATENT ANALYSIS BY MARKET PARTICIPANTS, (%)

State of US Mobile Payments (NFC)

State of US Mobile Payments (NFC) (NFC State of the Industry Panel) Chandra Srivastava Business Leader, Visa SCA Mobile & NFC Council 2013 Payments Summit February 6, 2013 Draft - For Discussion Only 1