OfficeSuite THE EASIEST TO USE PHONE SYSTEM

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Aubrey Stokes
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1 OfficeSuite THE EASIEST TO USE PHONE SYSTEM

Broadview Networks The Trusted Business Technology Leader LEADING THE WAY IN INNOVATION Broadview Networks is enabling organizations like yours to embrace the shift to cloud-based solutions with the

BROADVIEW AT A GLANCE Broadview Networks all-encompassing approach allows companies to concentrate on running their business, not their IT environment or communications infrastructure.

Founded in 1996 More than $350 million in annual revenue 56th largest privately held company in NY* More than 35,000 business customers Approximately 1,000 employees and associates Patented

2 Broadview Networks The Trusted Business Technology Leader LEADING THE WAY IN INNOVATION Broadview Networks is enabling organizations like yours to embrace the shift to cloud-based solutions with the experience, support, and knowledge to make the transition seamless. BROADVIEW AT A GLANCE Broadview Networks all-encompassing approach allows companies to concentrate on running their business, not their IT environment or communications infrastructure. Every day, nearly 100,000 business professionals nationwide rely on our award-winning cloud-based phone system called OfficeSuite. Founded in 1996 More than $350 million in annual revenue 56th largest privately held company in NY* More than 35,000 business customers Approximately 1,000 employees and associates Patented cloud-based phone system *As published by Crain s New York Business 11/12 Headquarters, Rye Brook, NY Operations Center, King of Prussia, PA 75% OF COMPANIES WILL BE USING ENTERPRISE-CLASS CLOUD-COMPUTING SOLUTIONS WITHIN FIVE YEARS. IDG Research Services and CIO Custom Solutions Group Enterprise-Grade Cloud Computing Adoption THE BROADVIEW DIFFERENCE Broadview is unlike other providers. We seamlessly blend next-generation technologies including cloud-based solutions that do not require any capital investment with traditional facilities-based services to enhance productivity without sacrificing quality or performance. Complete IT solutions portfolio 100% focus on businesses No CapEx business solutions Award-winning customer service Operational support and billing excellence Dedicated project managers

3 OfficeSuite: The Easiest To Use Phone System* UPGRADE YOUR BUSINESS TO THE CLOUD OfficeSuite is the only phone system of its kind because it is the easiest one to use and includes everything you need. Since OfficeSuite is in the cloud, you get everything you need, including easy-to-use phones, powerful features, system and hardware maintenance, and reliable, unlimited phone service all for a low monthly fee and with none of the hassles. There is no equipment to buy and no long-term maintenance contracts to sign. OfficeSuite is the easiest-to-use phone system because we designed everything with your employees in mind set up a new user in minutes, make system changes in seconds and instantly reduce help desk inquiries. + + PHONE SYSTEM WITH FEATURES UNLIMITED LOCAL AND LONG DISTANCE CALLS UPDATES MADE EASILY ONLINE + + INTEGRATED CALL CENTER TOOLS (ACD) SECURE MULTI-SITE DATA NETWORKING HIGH-SPEED INTERNET ACCESS No CapEx No capital for new equipment No maintenance contracts No additional IT resources *Based on the responses of business people participating in demonstrations of the OfficeSuite service. For details, contact your Broadview Networks representative. For details, see proposal.

OfficeSuite is Easy for Everyone EASY FOR YOUR EMPLOYEES Lots of customizable buttons Get calls and messages everywhere Extends to any phone, even home and cell Control their own preferences (with

4 OfficeSuite is Easy for Everyone EASY FOR YOUR EMPLOYEES Lots of customizable buttons Get calls and messages everywhere Extends to any phone, even home and cell Control their own preferences (with your permission) BROADVIEW EASY AT A FOR GLANCE YOUR ADMINISTRATORS 3 mouse clicks to make updates Users self-manage their own preferences Basic and advanced features included Scales without a forklift Native support for multiple offices/remote users EASY TO BUY How many phones, lines and what options? No IT or special degree required No CapEx, maintenance contracts or hidden fees Engineers available for special needs EASY DELIVERY Over Broadview-provided MPLS with QoS Over Broadview-provided Internet Access Over your own Internet access EASY TO INSTALL Plug and play phones Professional or self-installed Pre-configured for your company Online training and support EASY TO MAINTAIN Point and click changes Support yourself, no special IT needs Scales and adapts to your evolving business

OfficeSuite Solves Your Everyday Challenges OfficeSuite helps you improve operational efficiency, avoid disasters, enhance employee mobility, and link multiple locations

No CapEx Complete Solution with NO Capital Required OfficeSuite is an enterprise-grade system that runs on your existing network and has a low, predictable monthly expense

Make Sure Calls Get to the Right Place Every Time OfficeSuite comes with unlimited auto attendants and call routing options so that all incoming calls reach the correct

Set up a new user without having to call your phone vendor or pay move, add or change fees. The whole OfficeSuite experience was very easy.

Dara Masi, American Dental Offices, PLLC Learn how the largest private dental practice in the New York City/Long Island metro area saves time and money with OfficeSuite.

Any Phone Becomes YOUR Phone Turn any phone on the system into your own, whether it is a desk phone, a mobile phone, or even a laptop.

Avoid Costly Disasters Maintain connections with your customers, employees and partners in the event of a crisis and protect your business from major revenue loss.

5 OfficeSuite Solves Your Everyday Challenges OfficeSuite helps you improve operational efficiency, avoid disasters, enhance employee mobility, and link multiple locations all while lowering your costs. No CapEx Complete Solution with NO Capital Required OfficeSuite is an enterprise-grade system that runs on your existing network and has a low, predictable monthly expense OfficeSuite requires NO capital investment, NO costly maintenance contracts, and NO additional IT resources. Make Sure Calls Get to the Right Place Every Time OfficeSuite comes with unlimited auto attendants and call routing options so that all incoming calls reach the correct person every time. Administer Changes Simply and Easily Change features online 24/7 takes only 10 seconds and 3 clicks. Set up a new user without having to call your phone vendor or pay move, add or change fees. The whole OfficeSuite experience was very easy. Broadview offered me training, but I had the entire system set up before training it is that easy to use! Dara Masi, American Dental Offices, PLLC Learn how the largest private dental practice in the New York City/Long Island metro area saves time and money with OfficeSuite. Scan with your QR scanner app on your smartphone or tablet to access. Any Phone Becomes YOUR Phone Turn any phone on the system into your own, whether it is a desk phone, a mobile phone, or even a laptop. Enter your extension and password, and that phone is now yours. Avoid Costly Disasters Maintain connections with your customers, employees and partners in the event of a crisis and protect your business from major revenue loss. Make All Locations Feel Like One Get one integrated system for all your locations. Make universal changes with a centralized administration website. Make and Receive Calls Anywhere OfficeSuite works on laptops, smartphones and tablets, so you can access and use the system from anywhere there is an Internet connection. Get Voic Delivered Decide how you want to receive and manage your voic s get your voic sent to almost any device and under your control. Phones and Maintenance Included Unlike other systems, OfficeSuite includes high-quality, easy-to-use Mitel phones, system upgrades and hardware maintenance. The Last Phone System You Will Ever Need OfficeSuite is future proof. You continually get access to new features and the latest phones and accessories without new capital.

High-quality Phones and Accessories EASY-TO-USE PHONES OfficeSuite includes easy-to-use Mitel phones and powerful

Color Touch Screen LCD Phone Backlit LCD 48-Key Phone Backlit LCD 24-Key Phone LCD 16-Key Phone The ultimate

the majority of your staff Perfectly suited for multiple user groups Bright, easy-to-read 7-inch color LCD touch

immediately updates the 48 programmable keys Completely customizable and designed for flexible, fast access to

features right at your fingertips Completely customizable and designed for flexibility and ease of use One-touch

keys for instant feature access Self-labeling keys Built-in intercom Hands-free speakerphone Integrated Ethernet

6 High-quality Phones and Accessories EASY-TO-USE PHONES OfficeSuite includes easy-to-use Mitel phones and powerful accessories that meet the needs of all your employees. Color Touch Screen LCD Phone Backlit LCD 48-Key Phone Backlit LCD 24-Key Phone LCD 16-Key Phone The ultimate productivity tool for any executive or manager The perfect phone for a wide range of staff The phone of choice for the majority of your staff Perfectly suited for multiple user groups Bright, easy-to-read 7-inch color LCD touch screen 48 self-labeling keys for one-touch access to powerful applications Self-labeling backlit LCD screen immediately updates the 48 programmable keys Completely customizable and designed for flexible, fast access to enterprise-class features Self-labeling backlit LCD screen instantly changes the 24 programmable keys Get powerful features right at your fingertips Completely customizable and designed for flexibility and ease of use One-touch access to powerful applications All OfficeSuite LCD Phones offer: Advanced Capabilities: 3 soft keys 8 function keys for instant feature access Self-labeling keys Built-in intercom Hands-free speakerphone Integrated Ethernet switch OfficeSuite is compatible with existing systems, such as: Fax machines Entry control systems Overhead paging systems Park and page Voic indicator light Gigabit Ethernet is available

POWERFUL ACCESSORIES Wireless DECT Headset Extend OfficeSuite

Wireless DECT Handset Extend OfficeSuite phone functionality,

small spaces Cost-effective entry-level display phone A fully

and convenience from any PC or laptop Turn any

just like your desk phone and is integrated into your

quality and clarity Focuses the mic on the lead speaker

Programmable Key Modules (Sidecar) Improve the productivity

Ideal for receptionists and administrative assistants PoE

even places where you don t have an electrical outlet Easy to

variety of switches are available, ranging from 8 Port PoE

Anywhere, and on Any Device Get calls and voicemail messages

smartphone and tablet, with our Android and iphone apps Make

7 POWERFUL ACCESSORIES Wireless DECT Headset Extend OfficeSuite phone functionality for hands-free comfort and flexibility Wireless DECT Handset Extend OfficeSuite phone functionality, even in dense work environments Slim Phone The ideal phone for small spaces Cost-effective entry-level display phone A fully programmable phone for any location Softphone Instant mobility and convenience from any PC or laptop Turn any Internet-connected PC into a fully functional phone Functions just like your desk phone and is integrated into your OfficeSuite system IP Conferencing Unit Exceptional voice quality and clarity Focuses the mic on the lead speaker Eliminates background noise and side conversations Programmable Key Modules (Sidecar) Improve the productivity and processing of calls Monitor and manage multiple lines beyond the phone s original capacity. Add up to 96 extra buttons! Ideal for receptionists and administrative assistants PoE (Power over Ethernet) Switches from Cisco Put phones anywhere, even places where you don t have an electrical outlet Easy to use and manage connect your business quickly and easily A variety of switches are available, ranging from 8 Port PoE Switches to 48 Port PoE Switches OfficeSuite Works Anytime, Anywhere, and on Any Device Get calls and voic messages in real time on remote devices, including messages on your smartphone and tablet, with our Android and iphone apps Make updates and changes to the system from anywhere using the mobile-optimized OfficeSuite customer website Not near your office phone? No problem you can get voic messages ed to you as attachments

All the Features You Need, Now and in the Future ADVANCED FEATURES IMPROVE EMPLOYEE PRODUCTIVITY AND CUSTOMER SATISFACTION Avoid technology obsolescence!

Our engineers are constantly updating the system, and as new features become available, they are automatically implemented at no cost to you.

8 All the Features You Need, Now and in the Future ADVANCED FEATURES IMPROVE EMPLOYEE PRODUCTIVITY AND CUSTOMER SATISFACTION Avoid technology obsolescence! OfficeSuite is future proof, so you continually get access to new functionalities and the latest phones and accessories without having to spend precious capital. Our engineers are constantly updating the system, and as new features become available, they are automatically implemented at no cost to you. Hot Desking Make and receive calls and use features from any phone Auto Attendant Get virtually unlimited auto attendants at no extra cost so that callers can self-select from a menu Voic Get notifications and messages from any phone, online or in Built-in Intercom Page co-workers, even across multiple sites, for fast, hands-free communication Call Coverage Direct incoming calls to any phone and change locations anytime online Call Center Tools Optimize customer conversations and improve employee productivity by monitoring, evaluating and recording incoming calls Mobile Twinning Have all incoming calls ring your desk and mobile phone simultaneously so you never miss a call Mobile Ready Make updates and changes right from your tablet or smartphone

INCLUDED STANDARD PHONE AND SYSTEM FEATURES Account Codes Auto-Attendant Auto-Attendant Nested Auto-Generated Key Labels Broadcast Groups Business Quality Voice Lines Call Coverage Call Coverage -

9 INCLUDED STANDARD PHONE AND SYSTEM FEATURES Account Codes Auto-Attendant Auto-Attendant Nested Auto-Generated Key Labels Broadcast Groups Business Quality Voice Lines Call Coverage Call Coverage - Incoming Call Routing Call Detail Records Call Display Call Forward Call Hold Call Hunting (circular and linear) Call Park/Retrieve Call Permissions Profiles (by user) Call Transfer Caller ID with Name Caller s List (inbound & outbound) Click-to-Call From OfficeSuite Website E911 Compliant Extension Dialing (3 or 4 digit) Headset Capable Hot Desking Intercom Join/Leave Call Groups Join/Merge Calls Multiple CLIDs Multiple Line Appearances Music on Hold Mute My Phone Web Page Online Management (user and tenant level) Online self-help documentation Phone Directory - Employee Phone Directory - External Phone Key Profiles (by user type) Power over Ethernet Phones (IEEE 802.3af) Private CLIDs Programmable Keys Redial Redirect - Emergency Forwarding Site Page (via speakerphone) Speakerphone Speed Dial, one-touch Station Busy Lamp Indicator Silent Three-way Calling Transfer Direct to Voic Visual Voic Website Voic Voic Auto-Forward all to ID Voic Message Waiting Indicator (MWI) Voic Return Call During VM Retrieval Voic , Forward to Co-Worker Ext. Voic , Out-Dial From Voic Voic Notification via or SMS Zero Out of Voic - personal target Optional Equipment and Services Analog Extensions with/without Voic Local Phone Numbers (DIDs) (block of 20) OfficeSuite Enhanced Dial Tone for Fax Custom On-hold Announcement Mobile Twinning Enhanced Call Redirect Home Office Phones Non-native Phone Numbers (DID s) Toll-free Phone Numbers Retrieval Premium Customer Service Automatic Call Distribution (ACD) Line Interface Module Automatic VoIP Failover OfficeSuite gave us mobility and flexibility right out of the box. Our clinicians now have access to all their incoming office phone calls and voic while out in the field. It would have cost us three times as much to accomplish this with our previous vendor. Karen Smith, Human Services, Inc. (HSI) Learn how HSI went from no mobility to having staff meeting its clients 75% of the time thanks to OfficeSuite. Scan with your QR scanner app on your smartphone or tablet to access.

OfficeSuite Lowers Your Costs TOTAL COST OF OWNERSHIP COMPARISON OFFICESUITE COMPARED TO A TRADITIONAL, PREMISES-BASED PHONE SYSTEM See how the average small business can save over $15,000 with

10 OfficeSuite Lowers Your Costs TOTAL COST OF OWNERSHIP COMPARISON OFFICESUITE COMPARED TO A TRADITIONAL, PREMISES-BASED PHONE SYSTEM See how the average small business can save over $15,000 with OfficeSuite. 10 PHONES, 5 LINES, AND BASIC FEATURES PREMISES-BASED PHONE SYSTEM OFFICESUITE Activation & installation costs $1,950 $600 Find out how much money your business can save with OfficeSuite! Monthly system lease charges $147 $0 Monthly charges for phone lines $160 $0 Average monthly charges for system maintenance, upgrades and MACs $223 $0 Total monthly charges $530 $300 Total costs after 24 months Estimated total savings after 2 years Plus gain another $500 each month in improved productivity because employees can actually use the features!! $14,669 Save almost 50% with OfficeSuite! $7,800 $6,869 Scan with your QR scanner app on your smartphone or tablet to access.

considering spending Monthly charges for phone lines $1,469 $0 $150,000 to install individual phone systems Average monthly charges for system maintenance, upgrades and MACs $973 $0 in each of our 28

11 See how the average large business can save nearly $30,000 with OfficeSuite. 50 PHONES, 23 LINES, WITH BASIC AND ADVANCED FEATURES PREMISES-BASED PHONE SYSTEM OFFICESUITE Activation & installation costs $6,000 $400 Monthly system lease charges $938 $0 We were seriously considering spending Monthly charges for phone lines $1,469 $0 $150,000 to install individual phone systems Average monthly charges for system maintenance, upgrades and MACs $973 $0 in each of our 28 locations. With OfficeSuite, for almost no capital investment we could accomplish the same task and reduce our Total monthly charges $3,379 $2,404 monthly recurring expenses to almost nothing. Total costs after 24 months $87,096 $58,096 Ira Krell, David s Financial Estimated total savings after 2 years Plus gain another $2500 each month in improved productivity because employees can actually use the features!! $29,000 Find out how OfficeSuite reduced the number of phone calls David s Financial had to field by about 40%. Scan with your QR scanner app on your smartphone or tablet to access.

12 1-800-BROADVIEW

MiVOIP Business Phone System Communications in the Cloud

MiVOIP Business Phone System Communications in the Cloud offered by: ABSi Telecom MiVoIP is an affordable and feature-rich phone system for small to mid-sized businesses. Fully hosted, maintained and supported