Here s the inside line on running your

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1 PHONE SYSTEMS PBX, KSU-less systems Here s the inside line on running your PBX phones, systems and components Buy up to 55% below retail! Hello Direct carries a huge selection of new and refurbished PBX phones and components at prices much lower than manufacturer s retail. Refurbished phones have been tested and retested to work like new. Every PBX phone you order from Hello Direct comes with an 18-month warranty. Choose from top names Nortel, Avaya, Toshiba, Siemens, and Rolm and save! Call today! Intimidated by all the different phone systems? Let our experts help you find the system that s right for you, or the phones that will work with your current system. Call Digital PBX PBX systems receive incoming phone lines from the phone company, then link extension phones via internal digital lines. How can you tell if you have a PBX system? If you re dialing 9 for an outside line and your phone has an LCD, then you re on a PBX to which you can connect only digital phones (like the ones below). Our most popular PBX phones and equipment. For prices and savings call Aastra M8004 phone Aspect 3190 phone AT&T line speakerphone Avaya 6408D + phone Avaya 8410D phone with display Legend MLX10D speakerphone with display Lucent 6416D 16-line phone Nortel M2616D phone Nortel NT6X21AC line card Partner MLS12D phone with display Please note: Due to manufacturers requirements, PBX phones do not qualify for the Hello Direct 30-day unconditional money-back guarantee HelloDirect.com The leading online telecom resource

2 office better KSU-less systems Build a 4-line, 12-extension system 1 phone at a time. The AT&T 955 and line KSU-less systems let you expand as your business grows. Both are 4-line, 12-extension capable, and let you manage your phone lines easily. They re Centrex compatible, too. Private voice mail (AT&T 964 only) at each extension costs only a fraction of the price of a KSU or PBX system with voice mail. Paging and intercom, call transfer, Caller ID/ Call Waiting, 200- name/number directory for each extension all at your fingertips! Built-in speakerphone lets you conference at the touch of a button. Work hands free with a Hello Direct headset. The amplifier is built into the phone. KSU-less phones AT&T 4-line KSU-less phone systems KSU-less phones let you easily build an affordable system using your current analog lines. With as few as 2 phones (and as many as 12), you can enjoy system features such as call transfer, intercom, and more. How? All the system smarts are built into each phone. 6810L 964 Phone with voice mail and Hello Direct Ultralight EX Single headset Order together, save $20! $ L 964 Intercom speakerphone with voice mail L 955 Phone with Hello Direct Ultralight EX Single headset Order together, save $20! $ L 955 Intercom speakerphone L Extra 1-year Product Protection Plan Please note: Analog lines and AC power required at each extension. Nortel systems Expand these systems as you grow: up to 8 lines and 24 extensions! Nortel Compact Integrated Communications Systems are the perfect choice for a growing business. Start off with 4 or 8 lines and at least 16 extensions. Then add more extensions as your business grows. These systems are also loaded with tons of features your business can t do without, like auto-attendant and fax switch support. Available in black, gray, and ash. Nortel integrated communications systems 8703L 4-Line/16-extension phone system (includes 9 phones) $2, L 8-Line/16-extension phone system (includes 16 phones) 3, L 8-Line/24-extension phone system (includes 17 phones) 3, To add individual phones, accessories, and voice mail to one of these systems, please call or visit New! Everything s included in your easy-to-install system! Mount this system base to your wall or desk. Simple instructions for connecting phones and lines will have you up and running in no time. See pages 31 and 33 for 4-line expandable cordless phone systems. 43

3 PHONE SYSTEMS Expandable to meet your needs Get more lines & extensions for less Centrepoint TalkSwitch phone systems Easy PBX system high power, low price! TalkSwitch uses your PC to easily program PBX features into an affordable small-business phone system. Simple do-it-yourself software menus no service calls! Use the phones & fax machines you already own (corded, cordless, even cellular), or purchase TalkSwitch 2200 speakerphones (sold below). TalkSwitch 48-NLS includes: 4 Lines, 8 local and 8 remote extensions in one system 26 Voice mailboxes 9 Auto-attendants Ability to network up to 4 units up to 16 phone lines, with 32 local and 32 remote extensions. TalkSwitch 24 (upgradable to 48-NLS) includes: 2 Lines, 4 local and 8 remote 22 Voice mailboxes extensions in one system 9 Auto-attendants All TalkSwitch systems offer call-forwarding, call rollover (automatic transfer to an open line), and call queue-ing. TalkSwitch 2200 Speakerphone gives you: 1-Touch buttons to access Caller ID TalkSwitch features Message-waiting light Dual headset jacks Centrepoint TalkSwitch phone systems 6795L TalkSwitch 48-NLS bundle with 4 phones and 60-minute voice mail upgrade Order together, save $219! $1, L TalkSwitch 48-NLS system 1, L TalkSwitch 24 system L TalkSwitch 2200 speakerphone L 270-Minute voice mail memory upgrade for 48-NLS L 120-Minute voice mail memory upgrade for 48-NLS L 60-Minute voice mail memory upgrade for 48-NLS L Kit to upgrade to TalkSwitch 48-NLS for TalkSwitch 24 system Extra 1-year Product Protection Plans start at Mini-PBX systems No need to sacrifice freedom & flexibility for professionalism. An analog mini-pbx centrally manages all your outside & inside lines (even cell phones!) making it easy to sound like one seamless, efficient operation to your customer. Questions? Call us at Tech support is free! Up to 16 lines, 32 local + 32 remote extensions 2 Lines, 5 extensions: designed for small/home offices! Connect your existing phones, fax machines, and other analog office equipment to this 2-line, 5-extension PBX system. And relax! Your auto-attendant efficiently handles transferring, auto fax switching, and more. Voice mailboxes include their own passwords. Call handling lets you call inside, transfer, & conference. Add extensions as you need to. Choose from the Starplus phones listed at right. Item #5789L Item #8555L Item #8556L Item #8557L Item #8558L CCI 2x5 phone system 5789L 2-Line, 5-extension system $ L Starplus line phone L Starplus line speakerphone L Starplus line speakerphone with Caller ID L Starplus line speakerphone HelloDirect.com The leading online telecom resource

4 plus a big company phone image! Bizfon programmable phone systems Plan to grow? Sound big now! Setup couldn t be simpler. Just dial 299 to connect to Bizfon. A service rep will custom-program your new system over the phone. In addition, built-in voice prompts make programming simple. Expansion is easy, too: Start with a 680 control unit (handles 6 lines, 8 fixed extensions, & 15 optional remote extensions). Add up to 3 more units (24 lines, 32 extensions) and 4 hours of voice mail memory. Choose from the following BizTouch phones or use the analog phones (corded or cordless) you already own! BizTouch3 Call Appearance speakerphone gives you PBX-style convenience without the price. Toggle among 4 calls! View the status of other extensions. BizTouch2 Call Appearance speakerphone is designed for employees who don t need to see the status of other phones in the office. Users can toggle between 2 lines. BizTouch3 Line Appearance phone lets you command up to 6 incoming lines. Works like a key phone system, with buttons dedicated to certain lines. Great for different departments! See which line a call is coming in on, tell anyone they can pick up line 1, & choose specific lines for outbound calls. Cost-saving Multi-Tenant feature! Up to 3 companies can share a single Bizfon system. Each tenant gets its own separate phone lines & extensions. All Bizfon systems come with 60 days of free Bizfon help desk support, plus a 1-year warranty on parts. BizTouch2 Call Appearance Speakerphone Bizfon programmable phone systems 8545L 680 6x8 control unit with 4 BizTouch2 CA phones $2, L 680 6x8 control unit with 4 BizTouch3 CA phones 2, L 680 6x8 control unit with 4 BizTouch3 LA phones 2, L 680 6x8 control unit 1, L BizTouch2 Call Appearance phone L BizTouch3 Call Appearance phone L BizTouch3 Line Appearance phone SAVE $ 130 when you buy this music-on-hold system with your Bizfon or TalkSwitch. #8549L $ Offer expires 12/31/03. BizTouch3 Call Appearance Speakerphone Up to 24 lines, 32 extensions Accessories 8548L GN 2110 headset if ordered with BizTouch3 phone $ L Music-on-hold, if ordered with Bizfon control unit $ $130 = $ L Multi-tenant adapter with 2 hours additional memory L Multi-tenant adapter with 4 hours additional memory L Voice Vault 2-hour memory expansion L Voice Vault 4-hour memory expansion L Professional installation kit per control unit XL Professional installation service per control unit L 1-Year help desk service Receive FREE lifetime technical support on every product! 45

5 Here are 4 easy ways to order Get the products you need, the service you deserve Call toll free: Monday Friday, 8 a.m. 8 p.m. EST Use the internet: HelloDirect.com Fax toll free: Mail your order to: Hello Direct 75 Northeastern Blvd. Nashua, NH Call the Hello Direct Product Support Specialists toll free at for expert assistance. They re ready to help you with applications and problems, plus any installation or compatibility questions you may have. How soon would you like it? Please call by 3:30 p.m. Eastern Standard Time for best service. After credit approval, we ll ship your order to arrive in 1 or 2 business days. Over 90% of all orders received are shipped the same day. Hello Direct 30-day unconditional money-back guarantee (unless otherwise noted). If, for any reason, you re not 100% satisfied with any product you ve received from us, simply contact Hello Direct within 30 days of your invoice date. If our Technical Support Specialists can t resolve the problem, we ll gladly arrange for an exchange, company credit, or refund. Original invoiced shipping charges are not refundable. PBX phones and Polycom VoIP products are excluded from the 30-day unconditional money-back guarantee. Hello Direct corded headset unconditional warranties. All new Hello Direct brand corded headsets are warranted to the original owner for 2 years from the date of purchase, and are subject to all terms, conditions, and limitations set forth in the standard Hello Direct warranty, which is included with each product shipped and available at Hello Direct. Credit is readily available. Companies listed with Dun & Bradstreet can establish accounts easily. If your company is not listed, please call by 3:30 p.m. Eastern Standard Time. Your satisfaction is important. If a product you ordered doesn t meet your needs, we want to know about it. If you need to return a product, call us toll free at within 30 days of the invoice date to receive your return authorization number. Hello Direct does not accept returns without return authorization numbers. Repack the item in its original carton with all manuals and materials. You ll be charged a 25% restocking fee if this procedure is not followed. Help us conserve resources. We want to send out catalogs to everyone who wants them, but also want to avoid wasting natural resources by sending catalogs that aren t used or wanted. Mail or fax us copies of labels from unwanted catalogs. Please note incorrect names or addresses, duplicate mailings, or a desire to stop receiving catalogs. We occasionally make our customer list available to a limited number of reputable, carefully screened companies whose products you may find of interest. If you d rather your name and address not be shared, call us toll free at Protect your investment. Has this happened to you? A product you bought breaks down just after the manufacturer s warranty has expired. With the Hello Direct Product Protection Plan, you can extend your product s warranty by a year. So even if the manufacturer won t cover you, we will. 24/7 service spares you having to wait on hold. Advance replacement gets you an identical, closely similar, or better replacement without delays or hassles. 100% coverage of parts and labor, including normal wear and tear. Hello Direct Product Protection Plans Item # Description Price 8065L For products with retail value between $ $ L For products with retail value between $ L For products with retail value between $ L For products with retail value between $ L For products with retail value between $ L For products with retail value between $ L For products with retail value between $ 1, , L For products with retail value between $ 3, , , Hello Direct. All rights reserved. No part of this catalog may be reproduced in any manner, wholly or in part, for any use without written permission from Hello Direct, copyright owner. Prices and specifications in this catalog supersede all previous prices and specifications, and are subject to change without notice. We reserve the right to correct typographic errors. Supervisors randomly monitor phone conversations with customers for purposes of training sales associates. Meridian, Norstar, Nortel, and Nortel Networks are trademarks of Nortel Networks. Hello Direct has no affiliation with Nortel Networks. Avaya, Callmaster, Definity, Legend, Magix, Partner, and Spirit are trademarks of Avaya Communications, Inc. SoundStation is a registered trademark of Polycom. Plantronics and Cisco IP are registered trademarks. Hello Direct and its logotypes, Solo and Ultralight, are registered trademarks, and LearnIt and Virtuoso are trademarks of Hello Direct. Printed in U.S.A HelloDirect.com The leading online telecom resource