RFP FOR ANNUAL CONTRACT FOR UNIFIED COMMUNICATIONS AS A SERVICE

Transcription

1 APPENDIX A: VOICE LINE AND DEVICE COUNTS BY FACILITY A. Tarrant County primarily uses Plexar service (hosted Centrex) for most of it locations. B. Key telephone systems are in place in nineteen (19) locations. Plexar analog lines are used for trunking connection. C. Tarrant County will not host any legacy telephony platforms post transition to selected solution. D. Plexar supports approximately 2,658 assigned DID s and approximately 1,518 DID s are unassigned. E. Approximately 1,900 VoIP devices are managed on Cisco Call Manager version The make and model of analog handsets vary. F. Handsets are distributed based on the following classifications and percentages: o Ruggedized handsets 1% o Essential-courtesy or open areas 3% o Standard-with voic , Call Control only on 1 device 57% o Executive- with voic , Call Control more than 1 device 24% o Reception/Operator-central answer point for a department or group 8% o Conference rooms 2% o Contact Center agents 5% G. Four-digit dialing is in place between the Plexar (legacy)/key Systems and Call Manager (VoIP). Any distinctions between the two systems are transparent to the customer. H. Plexar provides PSTN connections across twenty (20) central offices. Connections total three-hundred seventeen (317). I. Approximately six (6) Plexar Unified Call Distribution (UCD) groups are in use and a total of eighty-three (83) stations are in use. J. Long distance service is provisioned by AT&T via a DS1 connected the primary Plexar Central Office (CO). Authorization codes are in use at the remote sites. K. All telephony moves, adds, changes, and disconnects (MACD s); telephone-related service calls; troubleshooting; repairs; and other issues that are classified as Tier 1 are completed by Tarrant County Information Technology (IT) staff. Tier 2 support service request and issues are completed by a managed services vendor. L. Invoicing for telephone services, billing issues, credit requests, account setups, and other financial-related services are completed by the Tarrant County IT staff. M. Tarrant County telephone charges are downloaded and allocated within Tarrant County IT staff and distributed to Tarrant County departments through a third-party records repository application. RFP NO APPENDIX A PAGE 1

2 N. E911 for VoIP service is updated manually in the Intrado system by Tarrant County IT staff. AT&T is responsible for 911 updates for the Plexar system. O. Tarrant County will separately contract for approximately 1,000 legacy POTS lines phones for life safety applications, elevators, and fire alarms. P. Eleven (11) PRI s are used for PSTN connectivity Q. Six (6) Cisco Unified Computer system (UCS) C240 hosts are in use for Prime license manager (PLM) server, Corporate Cisco Unified Communications Manager (CUCM) and IM & Presence servers, Corporate Unity Connection (CUC) servers, UCCE CUCM servers, UCCE IVR servers, Cisco Unified Intelligence Center CUIC servers, and UCCE Intelligent Contact Management (ICM) servers (Roggers, PGs, AWs). R. Approximately four (4) VoIP gateways are in place for digital to analog faxing. Approximately sixteen (16) devices are in use. S. Approximately four-hundred forty (440) call handlers and four (4) directory handlers are in use. T. Cisco WebEX is currently used by some departments for video conference purposes. Approximately thirty-five (35) single host licenses are in place as well as approximately eight (8) Polycom video units, varying in model numbers. WebEx meeting capacity is two hundred (200) participants. U. Tarrant County currently has two hundred ninety-three (293) white page directory listings. V. Cisco phone models currently in use at Tarrant County are: 6901, 6921, 6961, 7821, 7841, 7861, 7910, 7912, 7931, 7937, 7940, 7941, 7942, 7960, 7961, 7962, 8831, 8861, W. Tarrant County s Active Directory environment is currently running at a Domain functional level of Windows 2012 R2. There are replicated servers at both data centers and in the Azure cloud. X. Tarrant County has both Cisco and Polycom speakerphones currently in use. Y. Tarrant County uses ServiceNow as a service ticketing system. The vendor may integrate with this system to streamline support operations. Z. Tarrant County currently has two (2) 800/Toll Free numbers. AA. BB. CC. DD. There is no current integration between Plexar and the Cisco Unified Call Manager cluster. Cisco Unity is our current voic solution. There are sixteen (16) SMDI connections to a Dialogic gateway that send data to Cisco Unity for Plexar users. Tarrant County Information Technology services an average of two hundred (200) MACD service tickets monthly. AT&T Disaster Recovery Service is provisioned on thirty-one (31) telephone numbers. This service allows for Tarrant County to re-route calls to predetermined numbers in the event of a service outage or emergency event. RFP NO APPENDIX A PAGE 2

3 Service Locations: 1. Telephony Tarrant County Plaza Building, 200 Taylor Street, Fort Worth, TX (7 Floors Includes all levels): A. Plexar service is utilized and approximately 251 phones are connected. B. Approximately 237 VoIP phones are connected. C. Attendant functionality is currently in use on approximately 2 Plexar stations. D. Panasonic key system auto attendant is in place for the Sheriff s Department. 13 Plexar lines are used for trunking. E. Contact Center is currently in place for approximately 16 users. F. Approximately 1 UCD group and 8 stations are place. 2. Telephony Tim Curry Criminal Justice Center, 401 W. Belknap Street, Fort Worth, TX (10 Floors Includes all levels): A. Plexar service is utilized and approximately 535 phones are connected. B. Approximately 8 VoIP phones are connected. C. Attendant functionality is currently in use on approximately 6 Plexar stations. D. Contact Center is currently in place for approximately 4 users. 3. Telephony 1895 Courthouse, 100 W. Weatherford Street, Fort Worth, TX (5 Floors Includes all levels): A. Plexar service is utilized and approximately 158 phones are connected. B. Approximately 72 VoIP phones are connected. 4. Telephony Administration Building, 100 E. Weatherford Street, Fort Worth, TX (5 Floors Includes all levels): A. Plexar service is utilized and approximately 316 phones are connected. B. Approximately 23 VoIP phones are connected. C. Approximately 1 UCD group and 5 stations are place. Beehive lamp is in place to notify agents of callers in queue. D. Contact Center is currently in place for approximately 12 users. 5. Telephony Family Law, 200 E. Weatherford Street, Fort Worth, TX (5 Floors Includes all levels): A. Plexar service is utilized and approximately 237 phones are connected. B. Approximately 36 VoIP phones are connected. C. Contact Center is currently in place for approximately 36 users. RFP NO APPENDIX A PAGE 3

4 6. Telephony Tom Vandergriff Civil Courts Building, 100 N. Calhoun Street, Fort Worth, TX (6 Floors Plus Basement): A. Plexar service is utilized and approximately 535 phones are connected. B. Approximately 8 VoIP phones are connected. C. Attendant functionality is currently in use on approximately 6 Plexar stations. D. Contact Center is currently in place for approximately 4 users. 7. Telephony Arlington (Southeast) Subcourthouse, 700 E. Abram Street, Arlington, TX (3 Floors): A. Plexar service is utilized and approximately 58 phones are connected. B. Approximately 10 VoIP phones are connected. 8. Telephony Mansfield Subcourthouse, 1100 E. Broad St, Mansfield, TX (2 Floors): A. A Norstar key system is in place and approximately 36 phones are connected at B. Plexar service is utilized for trunking. 25 trunks are connected. C. Approximately 3 VoIP phones are connected. 9. Telephony Northwest Subcourthouse, 6713 Telephone Rd, Lake Worth, TX (2 Floors): A. A Panasonic key system is in place and approximately 123 phones are connected at B. Plexar service is utilized for trunking. 10 trunks are connected. C. Approximately 37 VoIP phones are connected. D. Approximately 4 VoIP analog to digital faxes are utilized. 10. Telephony Northeast Subcourthouse, 645 Grapevine Hwy, Hurst, TX (2 Floors): A. Approximately 59 VoIP phones are connected. 11. Telephony Southwest Subcourthouse, 6551 Old Granbury Rd, Fort Worth, TX (2 Floors): A. Approximately 64 VoIP phones are connected. 12. Telephony Miller Administration Building, 3500 Miller Avenue, Fort Worth, TX A. Approximately 34 VoIP phones are connected. 13. Telephony Griffin Subcourthouse, 3212 Miller Avenue, Fort Worth, TX A. Approximately 34 VoIP phones are connected. RFP NO APPENDIX A PAGE 4

5 14. Telephony Southlake Subcourthouse, 1400 Main St, Southlake, TX (2 Floors): A. Approximately 34 VoIP phones are connected. 15. Telephony Northwest Annex, 3800 Adam Grubb Rd, Lake Worth, TX A. Approximately 55 VoIP phones are connected. 16. Telephony Elections, 2700 Premier St, Fort Worth, TX A. Plexar service is utilized and approximately 122 phones are connected. B. A Panasonic DBS key system is in place and support 2 IVR s. The IVR present voter registration information and voter information for Election Judges. C. Plexar service is utilized for trunking. 34 trunks are connected. D. Approximately 4 UCD groups and 70 stations are in place. 17. Telephony Medical Examiner, 200 Felix Gwozdz, Fort Worth, TX (3 Floors): A. Approximately 110 VoIP phones are connected. B. Plexar service is utilized on a wireless system for backup purposes. 4 lines are connected. 18. Telephony Central Garage, 2650 Premier St, Fort Worth, TX A. Plexar service is utilized and approximately 9 phones are connected. 19. Telephony Fire Marshal, 2750 Premier St, Fort Worth, TX A. Approximately 8 VoIP phones are connected. 20. Telephony Community Development, 1509-B S. University Dr, Fort Worth, TX (2 Floors): A. A Panasonic key system is in place and approximately 19 phones are connected at this location B. Plexar service is utilized for trunking. 7 trunks are connected. 21. Telephony Facilities Graphics, 600 S. Sylvania Ave., Fort Worth, TX A. Plexar service is utilized and approximately 12 phones are connected. 22. Telephony Juvenile Kimbo, 2701 Kimbo Rd, Fort Worth, TX A. Approximately 207 VoIP phones are connected. B. Approximately 1 Akkadian console is in use. 23. Telephony Juvenile Hulen, 3840 Hulen Pl #604, Fort Worth, TX (6 Floors): A. A Panasonic key system is in place and approximately 19 phones are connected at B. Plexar service is utilized for trunking. 4 trunks are connected. RFP NO APPENDIX A PAGE 5

6 24. Telephony Juvenile Lena Pope, 3131 Sanquinet St, Fort Worth, TX A. A Panasonic key system is in place and approximately 19 phones are connected at B. Plexar service is utilized for trunking. 10 trunks are connected. 25. Telephony Juvenile FPP, 4500 Mercantile Plaza Dr, Fort Worth, TX (3 Floors): A. Approximately 13 VoIP phones are connected. 26. Telephony Aquatic Center-Resource Connection 2200 Building, 2200 Circle Drive, Fort Worth, TX A. Plexar service is utilized and approximately 2 phones are connected. 27. Telephony Carpenter Shop, 900 N. Commerce, Fort Worth, TX A. Plexar service is utilized and approximately 6 phones are connected. B. Cordless handsets are used. 28. Telephony Pct 1 Maintenance, 800 E. Crowley Rendon, Burleson, TX A. Approximately 13 VoIP phones are connected. 29. Telephony Pct 2 Maintenance, 1203 E. Kennedale Hwy, Kennedale, TX A. Approximately 13 VoIP phones are connected. 30. Telephony Pct 3 Maintenance, 7301 Precinct Line Rd, Fort Worth, TX A. An Avaya key system is in place and approximately 13 phones are connected at B. Plexar service is utilized for trunking. 6 trunks are connected. 31. Telephony Pct 4 Maintenance, 601 Longhorn Rd, Saginaw, TX A. Approximately 18 VoIP phones are connected. 32. Telephony Records Warehouse, 3333 Quorum Dr, Fort Worth, TX A. Plexar service is utilized and approximately 10 phones are connected. B. Approximately 4 wireless handsets are in use. 33. Telephony 300 W. Belknap, 300 W. Belknap St, Fort Worth, TX (11 Floors Includes all Levels): A. Plexar service is utilized and approximately 79 phones are connected. 34. Telephony City/County Jail, 350 W. Belknap St, Fort Worth, TX (8 Floors Includes all Levels): A. Plexar service is utilized and approximately 79 phones are connected. RFP NO APPENDIX A PAGE 6

7 35. Telephony CSCD 200 W. Belknap, 200 W. Belknap St, Fort Worth, TX (7 Floors Includes all Levels): A. Plexar service is utilized and approximately 323 phones are connected. 36. Telephony CSCD Southwest Alta Mesa, 3829 Altamesa Blvd, Fort Worth, TX A. A Panasonic key system is in place and approximately 29 phones are connected at B. Plexar service is utilized for trunking. 13 trunks are connected. 37. Telephony CSCD Miller, 3210 Miller Avenue, Fort Worth, TX A. A Panasonic key system is in place and approximately 83 phones are connected at B. Plexar service is utilized for trunking. 39 trunks are connected. C. Attendant console is used at 4 stations. 38. Telephony CSCD Hurst, 201 Plaza Blvd, Hurst, TX (2 Floors): A. Panasonic key system is in place and approximately 41 phones are connected at B. Plexar service is utilized for trunking. 18 trunks are connected. 39. Telephony CSCD Resource Connection 1500 Building, 1500 Circle Drive, Fort Worth, TX A. Approximately 26 VoIP phones are connected. 40. Telephony CSCD Arlington, 724 E. Border St, Arlington, TX A. Approximately 18 VoIP phones are connected. 41. Telephony Resource Connection-Human Services 1200 Building, 1200 Circle Drive, Fort Worth, TX A. Approximately 27 VoIP phones are connected. B. Contact Center is currently in place for approximately 10 users. 42. Telephony Veterans Services 1200 Building, 1200 Circle Drive, Fort Worth, TX A. Approximately 7 VoIP phones are connected. 43. Telephony Resource Connection-Welcome Center/1100 Building, 1100 Circle Drive, Fort Worth, TX A. Approximately 12 VoIP phones are connected. RFP NO APPENDIX A PAGE 7

8 44. Telephony Resource Connection-Housing/Juvenile 2100 Building, 2100 Circle Drive, Fort Worth, TX A. Approximately 43 VoIP phones are connected. 45. Telephony Facilities Warehouse/Sheriff Property 5051 Building, 5041 Circle Drive, Fort Worth, TX A. Approximately 6 VoIP phones are connected. 46. Telephony Sheriff Auto Theft Task Force, 2400 Circle Drive, Fort Worth, TX A. An Avaya key system is in place and approximately 21 phones are connected at B. Plexar service is utilized for trunking. 5 trunks are connected. 47. Telephony Sheriff CNET, 4228 North Fwy, Fort Worth, TX A. A Panasonic key system is in place and approximately 9 phones are connected at B. Plexar service is utilized for trunking. 19 trunks are connected. 48. Telephony Sheriff North Patrol, 6551 Lake Worth Blvd, Lake Worth, TX A. Approximately 36 VoIP phones are connected. 49. Telephony Sheriff South Patrol, 800 E. Crowley Rendon, Burleson, TX A. Approximately 11 VoIP phones are connected. 50. Telephony Sheriff Training Center, 1500 Circle Drive, Fort Worth, TX A. Approximately 14 VoIP phones are connected. 51. Telephony Sheriff Laundry Center/DA, 5041 Resource Connection Drive, Fort Worth, TX A. Approximately 4 VoIP phones are connected. 52. Telephony Corrections Center/Pre-Trial, 100 Lamar St, Fort Worth, TX (13 Floors): A. Plexar service is utilized and approximately 230 phones are connected. B. Approximately 20 wireless handsets are in use. C. Approximately 4 VoIP phones are connected. D. Contact Center is currently in place for approximately 4 users. RFP NO APPENDIX A PAGE 8

9 53. Telephony Lon Evans, 600 Weatherford St, Fort Worth, TX (5 Floors): A. Plexar service is utilized and approximately 10 phones are connected. B. Approximately 47 VoIP phones are connected. C. Approximately 8 wireless handsets are in use. 54. Telephony Greenbay Jail, 2500 Urban Drive, Fort Worth, TX A. A Panasonic key system is in place and approximately 43 phones are connected at B. Plexar service is utilized for trunking. 19 trunks are connected. 55. Telephony Cold Springs/Work Detail, 1815 Cold Springs Rd, Fort Worth, TX (2 Floors): A. Plexar service is utilized and approximately 33 phones are connected. 56. Telephony Public Health-Warehouse, 720 Sand St, Fort Worth, TX A. An Avaya key system is in place and approximately 3 phones are connected at B. Plexar service is utilized for trunking. 3 trunks are connected. C. Approximately 4 wireless handsets are in use. 57. Telephony Public Health-Main, 1101 S. Main St, Fort Worth, TX (2 Floors): A. Approximately 322 VoIP phones are connected. B. Contact Center is currently in place for approximately 14 users. C. Approximately 12 VoIP analog to digital faxes are utilized. 58. Telephony Public Health-Watauga, 6601 Watauga Rd, Fort Worth, TX A. An Avaya key system is in place and approximately 10 phones are connected at B. Plexar service is utilized for trunking. 8 trunks are connected. C. Approximately 4 wireless handsets are in use. 59. Telephony Public Health-Arlington, 536 W. Randol Mil Rd, Arlington TX A. Approximately 26 VoIP phones are connected. 60. Telephony Community Youth Development, 2100 N. Main St, Fort Worth, TX A. Plexar service is utilized and approximately 1 phone line is connected. 61. Telephony Public Health-Immunization Registry 1200 Building: A. Approximately 7 VoIP phones are connected. RFP NO APPENDIX A PAGE 9

10 62. Telephony Resource Connection/Pubic Health Immunization Registry, 1200 Circle Drive, Fort Worth, TX A. Approximately 10 VoIP phones are connected. 63. Telephony Public Health Tobacco Cessation/Human Resources/Gym-Resource Connection/Building, 2300 Circle Drive, Fort Worth, TX A. Approximately 11 VoIP phones are connected. B. Plexar is utilized and in place for 8 lines. 64. Telephony WIC-Green Oaks/Tobacco Cessation, 2001 SE Green Oaks Blvd, Arlington, TX A. Approximately 9 VoIP phones are connected. 65. Telephony WIC-Mansfield, 1585 W. Broad St, Mansfield, TX A. Approximately 4 VoIP phones are connected. 66. Telephony WIC-Arkansas, 2596 W. Arkansas Ln, Arlington, TX A. Approximately 10 VoIP phones are connected. 67. Telephony WIC-LaGran Plaza, 4200 South Fwy, Fort Worth, TX A. Approximately 6 VoIP phones are connected. 68. Telephony WIC-Resource Connection, 2100 Circle Dr, Fort Worth, TX A. Approximately 6 VoIP phones are connected. 69. Telephony WIC-Eastside, 1100 Bridgewood Dr, Arlington, TX A. Approximately 7 VoIP phones are connected. 70. Telephony WIC-White Settlement, 1636 S. Cherry Ln, White Settlement, TX A. Approximately 7 VoIP phones are connected. 71. Telephony WIC-Haltom, 4113 Denton Hwy, Haltom City, TX A. Approximately 7 VoIP phones are connected. 72. Telephony WIC-Euless, 417 W Euless Blvd, Euless, TX A. Approximately 6 VoIP phones are connected. 73. Telephony WIC-Fiesta, 245 NE 28 th St, Fort Worth, TX A. Approximately 9 VoIP phones are connected. 74. Telephony Child Protective Services-Ben Ave, 2700 Ben Avenue, Fort Worth, TX A. Plexar service is utilized and approximately 2 phones are connected. RFP NO APPENDIX A PAGE 10

11 75. Telephony Calhoun Parking Garage, 101 Calhoun St, Fort Worth, TX (7 Floors): A. Plexar service is utilized and approximately 1 handset is connected. RFP NO APPENDIX A PAGE 11