VoIP TECHNOLOGY WITH EXISTING COMPONENTS

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Ashley Poole
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Series2 V IP VoIP TECHNOLOGY WITH EXISTING COMPONENTS A powerful hospitality VoIP based telephone system with integrated analog phone and analog trunk / PRI compatibility.

1 Series2 V IP VoIP TECHNOLOGY WITH EXISTING COMPONENTS A powerful hospitality VoIP based telephone system with integrated analog phone and analog trunk / PRI compatibility. Guest Module PhoneSuite Series2 V.IP takes a unique yet appropriate approach to hotel telephony by centralizing the guest as the main data object. Attributes such as guest name(s), language, group affiliation, VIP status, etc. are attached to the guest record instead of the PBX extension. Voice mail, dialing permissions, wakeup calls, and more are also attached to the guest, not the room or extension. This means that no matter where you move the guest (and even after checkout), that guest s settings, voic , wakeup logs, and phone bill remain available for access and viewing. Room objects define the phone configuration of a room or suite so that calls to the guest or room are delivered to all phones regardless of number or type of phones in the room. Likewise, calls from any phone in the room are identified to staff and billing systems by guest / room, not extension number. Browser Console The Voiceware browser console replaces the legacy hardware front desk console, greatly enhancing and expanding its capabilities - and saving space on the desk. Full grid or detailed view of all rooms/guests Full grid view of all administrative phones Selective search text box to rapidly locate a guest (or staff) for call transfer or settings Pair any administrative phone to a running instance of the browser console for one-click calling, transfers to guests and staff by name Automatic pop-up of guest details when answering a call from any guest room Set or Edit: Guest name(s), message lamp control, DND status, dialing permissions, credit type and limit, wakeup calls View: Language, Group Affiliation, Number of New/Old Voice Mail Messages, Phone Call Details, Wakeup Log Details Report: Admin or guest call audit, specific guest wakeup history/log, specific guest phone bill

2 SIP Screen Guest Menu View or edit guest settings from a simple GUI menu system on any compatible admin phone s screen and soft-keys (currently Polycom 650 only). Guest Name VIP Status Language Group Affiliation Wakeup Calls Credit Limit Wakeup System Attach an interactive voice tree to the wakeup call delivery system o Snooze Option o Room Service Option o Automated Voice Checkout Option o Time / Temperature / Weather Forecast Option o Zero-out to front desk option o and more Deliver wakeup calls in the guest s native language Set wakeup calls for one time only, daily repeat, weekday repeat, or weekend repeat Set several (unlimited) wakeup calls for one guest Detailed guest wakeup log and report Night Mode / Alternate Ringing Up to 9 alternate ringing or nite mode definitions to change how and where calls ring to the front desk, reservations, room service, etc. Examples include night audit to move ringing from the front desk to the night auditor station, or show a room to move ringing from the front desk to a cordless staff phone while a single night clerk is temporarily away from the desk. IVR System Extensive Interactive Voice System including the ability to build complex IVR trees and attach any custom-built IVR to automated answering, wakeup calls, information extensions, room service, concierge, and more. Play Stock Sound File / language option Play Custom Sound File / language option Get dialed digit(s) Branch on o Dialed digit o Time of day / day of week o Day / Night Mode value o System variable value

3 Extension Transfer o Conditionally exclude guest rooms o Conditionally require entry of first 3 letters of guest s last name Forward to o Extension o Admin User o Call Group (e.g. Front Desk or Room Service) o ACD Group (e.g. Reservations) o Outside number (e.g., central reservations) Set new language and continue External API Function Link Guest Call Billing Configurable call types and dialing patterns Unlimited Call Type and Pattern Definitions o Assign grace period (threshold), adjustment, first period, additional period in seconds (by call type) o Assign first period (connection) cost to guest and additional period cost to guest (by call type) Credit Type (open, limited, none), assignable on check in by PMS o Credit amount if limited credit type Automatically restricts further calls if credit monitoring is enabled and limit amount is exceeded. Full Property Management System call billing interface to automatically post calls to guest folio NOTE: Voiceware s guest billing system is not a complete administrative call accounting / reporting system. It tracks, costs, and posts guest calls but does not price administrative calls. Use serial or TCP/IP interface PMS Interface Check In/Out Name (up to 4) Credit Restrictions (up to 9) to permit or block calls from the room by call type Language uses international language codes to define guest s native language (used automatically by voice mail and wakeup system, but can also be used with any custom message or IVR if recorded and saved for each desired language) English, French, Spanish, German built-in. Other languages available. VIP Status identifies VIP guests to staff as calls from that guest are answered at browser console Group Affiliation offers future capabilities for broadcast messages by group, such as meeting schedule voice mail reminder, automated notification, etc. Wakeup Calls Set or clear wakeup calls from PMS, which passes the setting on to Voiceware Room Status Codes (up to 9) to communicate maid or maintenance activity or needs to the PMS Use serial or TCP/IP interface

4 Web Based Configuration Restrict access to web-based configuration system by specific source address(es) to eliminate hackers Allow user-level access to certain internal admin roles: o Guest settings (name, language, call restrictions, credit limit, wakeups, etc.) Access checked-out guest s voice mail, call reports, wakeup logs (up to 30 days, configurable) o Room settings dynamically redefine room phones / suites o Dial Plan view only o Call Details select and view / export to excel phone calls by extension, user, number dialed, date. Also selected search box to find specific calls o View software version number and license status Full Technician Access via www to configuration of entire system, including o Departments / Users and access levels o Guest Module / Guest Dialing Zone Permissions and Definitions (e.g. Local, Long Distance, International, ) o Room definitions / Room Status Code definitions o SIP device and trunking definitions, configuration, registration o Legacy Telephony Hardware Interface Definition and Monitoring o Auto-Detect and Auto-Configure / update firmware known SIP phone types o Full and Detailed Dial Plan (aka Routing Table) Definition User Extensions Room Extensions DID / DNIS IVRs Call Groups ACD Groups ACDs, Agent Login, Logout Direct to Voic (leave message) Voic Access (from outside) Conference Room Flexible Numbering Flexible Speed Dialing Wakeup Call Review Dynamic Message Record / Update o Outbound Dialing Routing, Type and Guest Zone Definition, Guest Billing Rates o Create, Modify, Review ACD Groups (round robin ringing) o Create, Modify, Review Call Groups (simultaneous ring w/ optional failover and voic backup) o Create, Modify, Review Conference Rooms (conference call access definitions) o View and export call detail records o Create, Modify, Review IVRs o Create, Upload, Modify, Listen to System and Custom Sound Files Update Music On Hold Sound File o Create, Download, Upload, Install Complete Voiceware Backup File(s) o View, Edit, or Debug PMS Interface Options and Live Activity o Define address(es) for receipt of system notification messages o Define system name

5 Monitoring & Notification Automatic daily backup of entire system o Automatic of backup completion Monitors guest sub-system, all PMS interfaces, call processing, database integrity, call billing, analog links o notification if any sub-systems are non-operational Reports health and status every minute to PhoneSuite or PhoneSuite Certified Partner s Network Operations and Monitoring Center o Quickly correct PMS interface disconnects o Identify non-working phones in advance of staff or guest discovery o Pre-empt server overload or failure Call Features Authentication Automated Attendant Blind Transfer Call Detail Records Call Forward on Busy Call Forward on No Answer Call Forward Call Parking Call Queuing Call Recording Call Retrieval Call Routing (DID) Call Transfer Call Waiting Caller ID Caller ID on Call Waiting Conference Bridging Dial by Name Do Not Disturb E911 Flexible Extension Logic Find Me / Follow Me Interactive Directory Listing Interactive Voice Response (IVR) Music On Hold Music On Transfer: o Flexible Mp3-based System o Random or Linear Play o Volume Control Overhead Paging (external add-on) Remote Call Pickup Roaming Extensions Spell / Say This is available with the IVR builder to use the AGI command to spell or say words / variables

6 Trunking VoIP Gateways Voic o Visual Indicator for Message Waiting o Stutter Dialtone for Message Waiting o Voic to Computer-Telephony Integration AGI (Asterisk Gateway Interface) Graphical Call Manager Traditional Telephony Protocols E&M E&M Wink Feature Group D FXS FXO Loopstart Groundstart Cabinet Dimensions Series2 Cabinet 14 5/8 Length 17 ½ Width 11 ½ or about 7 rack units Height For installation in standard 19 racks, or wall mountable or table top with feet Voiceware Rackmount Server 15 ¼ Length 17 1/8 Width 1 U Height For installation in standard 19 inch racks Voiceware Wall Mount Server 10 ¾ Length 11 ¾ Width 2 ½ Heigth Hotel Telephone Systems - Simplified. Scalable. Superior.

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