Business Phone and Broadband Tariffs

Transcription

1 Business Phone and Broadband Tariffs Prices effective from 01/11/ month contracts apply to both broadband and voice products All prices shown in this document are exclusive of VAT BusinessTelephone Service: Tariffs

2 Contents Broadband and Voice Package Charges Broadband Only Charges Telephone Charges Installation Charges Call Features Additional Charges Voice Details Call Charges Calculating your Bill Fee Type Call Limit Special Offers Time Bands Call Connection Fee Call Charge Rounding Duration Rounding Free Calls National Calls Calls to Mobiles Calls to Emergency Services International calls Non Geographic Calls International Calls UK Wi-Fi Services UK Personal Numbering Paying your Bill Cancellation Charges

3 Broadband and Voice Package Charges Up to speed 60Mbps 120Mbps Upload speed 12Mbps 24Mbps Monthly usage Unlimited usage Unlimited usage Contract length 24 month contract 24 month contract Calls included No No Voice connection fee Broadband connection fee Total connection fee 1st occupant Total connection fee 2nd occupant Monthly cost 42 per month 54 per month Annual cost If you are moving into a property where there is no phone line installed, you will be required to pay a connection fee for installing a phone line. 2 If you are moving into a property where a phone line has already been installed, you will only be required to pay the broadband connection fee. Broadband Only Charges Up to speed 60Mbps 120Mbps Upload speed 12Mbps 24Mbps Monthly usage Unlimited usage Unlimited usage Contract length 24 month contract 24 month contract Broadband connection fee Monthly cost 38 per month 50 per month Annual cost Additional products and Charges Add upload boost to your subscription which increases your upload speed to be the same as your download speed: Add Upload Boost to the 60Mbps/12Mbps product to get 60Mbps/60Mbps extra a month Add Upload Boost to the 120Mbps/24Mbps product to get 120Mbps/120Mbps extra a month 3

4 Telephone Charges Installation Charges The installation charge for a business voice service is dependent on whether the property has not previously had the benefit of a voice service or if the customer is taking over an existing voice line that is compatible with the seethelight voice service. Price Voice service (new line only) Existing line Second line Free Free The above charges are standard and subject to survey. The quoted price could be higher should any installation work be necessary to repair damage to the line. Call Features Call Return* Call Divert* Caller ID Call Waiting Reminder Call Voic Enhanced Voic Call Barring Price (per month) Free Free Free Free Free Free Free Free **Please note call charges apply to diverted calls and calls made using Call Return (unless call is to another seethelight phone). Other Charges Paper bill charge Non direct debit charge Price 1.25 per bill 2.13 per transaction 4

5 Voice Details The standard phone service is 14 a month. The following charges apply to 01, 02 and 03 UK geographic numbers. A call connection fee of 5p will apply. Daytime Calls- Peak 7am - 7pm Monday - Friday Evening calls - Off Peak 7pm - 7am Monday - Friday Weekend calls - Off Peak Midnight Friday - Midnight Sunday 5p a minute 5p a minute 5p a minute Charges to other numbers, including international and mobile charges are set out on pages 7-21 of this document. Bank holidays are classed as normal working week days and charges will still apply on these days. 5

6 Call Charges Calculating Your Bill The customer s bill is calculated in the following way: All broadband and/or voice installation and connection fees are payable up-front. All rental fees are payable one month in advance. This will appear on the customer s first bill as it will include the month the customer joined plus the next month of the customer contract. Point of payment for the different parts of a package is as follows: Fee Type Fee Type Installation and Connection Rental Calls Point that fee is billed All installation and connection fees will be payable up-front This may appear more on your first bill as it will include the month you joined plus the next month of your contract The call charges incurred during your monthly bill period will appear on the following month s bill Call Limit New customers will be asked to agree to a maximum monthly call expenditure (see terms and conditions for details). If the call level is reached before the normal monthly bill is due to be sent out, seethelight will contact the customer to agree an appropriate remedy. In some instances seethelight may ask for a deposit if the customer has no account history. Special Offers From time-to-time seethelight will introduce special offers. The prices of the special offer may vary from those stated in this tariff guide. Please visit for our latest offers. Time Bands Seethelight define the terms daytime, evening and weekend as follows: Daytime Evening Weekend Monday to Friday, 7am to 7pm Monday to Friday, before 7am and after 7pm Midnight Friday to midnight Sunday 6

7 Call Connection Fee A call connection fee of 5p will be applied to all calls or as stated by your call package, except for: Fixed fee calls (including fixed fee directory enquiry calls) Calls charged by time duration that start with a fixed fee (including some directory enquiry calls) Calls from seethelight customers to other seethelight customers are free of charge for up to an hour. Call Charge Rounding The cost of a call is calculated by adding the pence per minute charge to the call connection fee; the total is rounded up to the next penny and VAT is applied to the total. Duration Rounding Calls are rounded up to the next whole minute. For example, to call a 01 national geographic number outside of any call packages at peak times for 3 and half minutes, it would be calculated as: 5p x 4 minutes + 5p connection fee = 25p Free Calls Calls from seethelight customers to other seethelight customers are free of charge for up-to an hour, call rates are charged at pence per minute rate after one hour. National Calls (01, 02, 03)* Product Peak Off-Peak Seethelight to seethelight customers Free Free National 5 5 *A call connection fee of 5p will apply 7

8 Calls to Mobiles* Peak Off-Peak Guernsey Mobile Jersey Mobile BT Fusion Cable & Wireless Hutchison 3G O Opal Orange Other Mobiles T Mobile Virtual Virtual Vodafone Mobile Voice and Data *A call connection fee of 5p will be applied to all UK mobile calls Calls to Emergency Services 999 Free 112 Free International Calls* Charges to international numbers are set out in the tables on pages of this document. *A call connection fee of 5p will be applied to all international calls 8

9 Non-Geographic Calls The cost of calling 084, 085, 09 and 118 numbers will be split into two charges:- Access charge: this is what we ll charge you, per minute, for connecting the call. The access charge for seethelight customers will be 4.17p per minute, excluding VAT. Service charge: this is the rest of the call charge. The organisation you are calling will tell you how much it is. Total charge: Adding together the access charge and service charge will give you the total cost of the call. Please see below table: Call Connection Fee Access Charge Service Charge Total call charge UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC

10 UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC UK NGCS SC

11 International Calls Country Antigua & Barbuda Antigua & Barbuda Mobile Afghanistan Afghanistan Mobile Anguilla Anguilla Mobile Albania Albania Mobile Albania OLO Algeria Algeria Mobile Andorra Andorra Mobile Angola Angola Mobile Antarctic Aruba Aruba Mobile Argentina Argentina Major Cities Argentina Mobile Armenia Armenia Mobile Ascension Island American Samoa Australia Australia Cities Australia Mobile Australia Mobile One Australia Mobile (SATELLITE) Australia Special Services Austria Austria Mobile Other Austria Mobile Azerbaijan Azerbaijan Mobile Bahrain Bahrain Mobile Bangladesh Bangladesh Mobile Bahamas Bahamas Mobile Belarus Belarus Mobile

12 Country Benin Benin Mobile Bermuda Belize Belize Mobile Belgium Belgium Mobistar Mobile Belgium Mobile Belgium Proximus Mobile Belgium Special Service Bhutan Bolivia Bolivia Major Cities Bolivia Equal Access Bolivia Mobile Bosnia Herzegovina Bosnia Herzegovina Mobile Botswana Botswana Mobile Brazil Brazil Mobile Brazil Rio De Janeiro Barbados Barbados Mobile BruneInternationalDarussalam BruneInternationalMobile British Virgin Islands Burkina Faso Burkina Faso Mobile Bulgaria Bulgaria Mobile Burundi CaMdia CaMdia Mobile Canada Canada Directory Enquiries Canada Northwestel Central African Republic Central African Republic Special Services Cayman Islands Cayman Islands Mobile Congo Democratic Republic Congo Democratic Republic Mobile Congo Democratic Republic (Premium) Chad Chad Mobile Chile

13 Country Chile Mobile Chile Rural Chile Special Services Chile Santiago China China Mobile Congo Congo Mobile Cook Islands Colombia Colombia Mobile Comores Cape Verde Islands Cape Verde Mobile Costa Rica Costa Rica Mobile Cameroon Cameroon Mobile Croatia Croatia Mobile Cuba Cyprus Cyprus Mobile Czech Republic Czech Republic Mobile Diego Garcia Djibouti Djibouti Mobile Denmark Denmark Mobile Other Denmark Mobile Dominican Republic Dominican Republic Mobile Dominica Dominica Mobile East Timor Ecuador Ecuador Mobile Egypt Egypt Mobile El Salvador El Salvador Mobile Emsat Satellite System Equatorial Guinea Eritrea Estonia Estonia Mobile Other

14 Country Estonia Mobile Estonia (PERSONAL NUMBER) Ethiopia Ethiopia Mobile Falkland Islands Faroe Islands Faroe Islands Mobile Fiji FijInternationalMobile Finland Finland Mobile Finland (PREMIUM) France France Mobile Other France Mobile France Mobile One France Special Services French Guyana French Guyana Mobile French Polynesia Gabon Gabon Mobile Gambia Gambia Mobile Grenada Grenada Mobile Georgia Georgia Mobile Germany Germany Mobile Other Germany Mobile Germany Personal Numbers Ghana Ghana Mobile Gibraltar Gibraltar Mobile Guadeloupe Guadeloupe Mobile Greenland Greece Greece Mobile Guatemala Guatemala Mobile Guinea Bissau Guinea Bissau Mobile Guinea Guinea Mobile Guam

15 Country Guyana Guyana Mobile Haiti Haiti Mobile Hong Kong Hong Kong Mobile Honduras Honduras Mobile Hungary Hungary Budapest Hungary Mobile Iceland Iceland Mobile Other Iceland Mobile India India Major Cities India Minor Cities Inmarsat aero Inmarsat b Inmarsat hsd Inmarsat m Inmarsat m Indonesia Indonesia Major Cities Indonesia Mobile Iran Iran Mobile Iridium Satellite System Ireland Ireland Mobile Other Ireland Mobile Ireland Mobile One Ireland Premium Ireland Special Services Iraq Iraq Baghdad Iraq Mobile Israel Israel Mobile Israel Palestine Italy Italy Hutchison 3G Mobile Italy Tim Mobile Italy Vodafone Mobile Italy Mobile Ivory Coast Ivory Coast Mobile

16 Country Jamaica Jamaica Mobile Jordan Jordan Mobile Japan Japan Mobile Japan Tokyo Kazakhstan Kazakhstan Mobile Kenya Kenya Mobile Kiribati Kyrgyzstan Kyrgyzstan Mobile Kuwait Kuwait Mobile Laos Latvia Latvia Mobile Other Latvia Mobile Latvia Mobile One Lebanon Lebanon Mobile Liberia Liberia Mobile Libya Libya Mobile Liechtenstein Liechtenstein Mobile Liechtenstein Special Services Lithuania Lithuania Mobile Lithuania (PERSONAL NUMBERS) Lesotho Lesotho Mobile LuxeMurg LuxeMurg Mobile Macedonia Macedonia Mobile St. Martin Mali MalInternationalMobile Martinique Martinique Mobile Macau Mayotte Mayotte Mobile

17 Country Madagascar Madagascar Mobile Mexico Mexico Major Cities Mexico (EQUAL ACCESS) Mexico Mobile Marshall Islands Micronesia Maldives Maldives Mobile Malta Malta Mobile Myanmar Montenegro Montenegro Mobile Mongolia Mongolia Mobile Moldova Moldova Mobile Monaco Monaco Mobile Morocco Morocco Mobile Mozambique Mozambique Mobile Mauritius Mauritius Mobile Montserrat Mauritania Mauritania Mobile Malawi Malawi Mobile Malaysia Malaysia Kuala Lampur Malaysia Mobile Namibia Namibia Mobile Netherlands Antilles Netherlands Antilles Mobile Nauru New Caledonia New Zealand New Zealand Mobile Nigeria Nigeria Mobile Nigeria Special Services Niger

18 Country Niger Mobile Nicaragua Nicaragua Mobile Niue North Korea Northern Marianas Norway Norway Mobile Other Norway Mobile Nepal Nepal Mobile Netherlands Netherlands Mobile Other Netherlands Mobile Oman Oman Mobile Pakistan Pakistan Mobile Palau Panama Panama Mobile Panama Special Services Peru Peru Mobile Peru Rural Portugal Portugal Mobile Portugal Special Services Paraguay Paraguay Mobile Philippines Philippines Mobile Papua New Guinea Poland Poland Mobile Centernet Poland Mobile Other Poland Mobile Poland Mobile One Puerto Rico Palestine Palestine Mobile Qatar Qatar Mobile Reunion Reunion Mobile Romania Romania Mobile

19 Country Russia Russia Major Cities Russia Mobile Russia Mobile One Rwanda Rwanda Mobile South Africa South Africa Mobile South Africa Special Services Satelite Other SaudInternationalArabia SaudInternationalArabia Mobile Senegal Senegal Mobile Serbia Serbia Mobile Seychelles Seychelles Special Services Singapore Singapore Mobile Sierra Leone Sierra Leone Mobile South Korea South Korea Mobile SrInternationalLanka SrInternationalLanka Mobile Slovakia Slovakia Mobile Slovenia Slovenia Alternative Networks Slovenia Mobile Other Slovenia Mobile San Marino San Marino Mobile San Marino Premium Solomon Islands Somalia Somalia Mobile St. Pierre & Miquelon St. Pierre & Miquelon Mobile Spain Spain Mobile Spain Mobile One Spain Premium Spain Special Services South Sudan

20 Country St. Helena St. Kitts & Nevis St. Kitts & Nevis Mobile St. Lucia St. Lucia Mobile Sao Tome & Principe Sudan Sudan Mobile Suriname Suriname Mobile St. Vincent & Grenadines St. Vincent & Grenadines Mobile Sweden Sweden Mobile Switzerland Switzerland Mobile Other Switzerland Mobile Switzerland Mobile One Switzerland Special Services Swaziland Swaziland Mobile Syria Syria Mobile Taiwan Taiwan Mobile Tajikistan Tajikistan Mobile Turks & Caicos Islands Turks & Caicos Island Mobile Thailand Thailand Mobile Tunisia Tunisia Mobile Togo Tokelau Tonga Trinidad & Tobago Trinidad & Tobago Mobile Turkmenistan Turkey Turkey (CYPRUS) mobile Turkey (CYPRUS) Turkey Mobile Other Turkey Mobile Tuvalu Tanzania

21 Country Tanzania Mobile United Arab Emirates United Arab Emirates Mobile Uganda Uganda Mobile UIFS Universal International Freephone Ukraine Ukraine Mobile Uruguay Uruguay Mobile USA USA Alaska USA Directory Enquiries USA Hawaii US Virgin Islands Uzbekistan Uzbekistan Mobile Vanuatu Vatican City Venezuela Venezuela Mobile Vietnam Vietnam Mobile Wallis & Futuna Western Samoa Yemen Yemen Mobile Zambia Zambia Mobile Zimbabwe

22 UK WiFi Services Call Connection Fee UK Wi Fi Services UK Wi Fi Services UK Wi Fi Services UK Wi Fi Services UK Wi Fi Services UK Wi Fi Services UK Wi Fi Services UK Wi Fi Services UK Wi Fi Services UK Wi Fi Services UK Wi Fi Services UK Personal Numbering Call Connection Fee Charge Per minute (in pence) UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering D UK Personal Numbering E UK Personal Numbering F UK Personal Numbering j UK Personal Numbering k

23 Paying Your Bill Methods of Payment Direct Debit: Debit or credit card: Cash: Cheque: You can set up a Direct Debit instruction by contacting us over the phone. The date when we collect the amount due will be clearly shown on the front of your bill. If you choose not to pay by Direct Debit, we will charge you a separate handling fee of 2.13 for processing your payment. These charges and non E-billing charges can be found on page 4 under the Other Charges section. You can pay your bill by Switch, Solo, Delta, Master Card or Visa. You can pay via your seethelight account, 24/7, or call our customer services centre and pay over the phone. You can take your bill to any bank and pay by cash. Some banks may charge you for this, but if you use Barclays it s FREE. You can pay by cheque. Just fill in the payment slip and post it to us. Late Payment Fee Should your monthly payment be late, dishonoured, or it fails, a fee of VAT will be added to your account. Cancellation Charges Termination of Service Termination of the service before the end of the contract period will incur a compensation charge to seethelight. The charge for early termination is a monthly rate of 4 for data products and 6.67 for voice products. For example, if you decide to end your voice contract on 7th September 2016, but you took out the contract on 1st December 2014, you would be required to pay For example... 2 full months of charges (October, November) + (( 6.67 x 12)/365) x 23 (days left in September) = = total Product/Package Monthly early termination charge ( ) Voice only 6.67 Data only 4 Broadband and voice package