Over 80% of Employers view Soft Skills as Important as a solid knowledge of a new graduate s field

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4 Over 80% of Employers view Soft Skills as Important as a solid knowledge of a new graduate s field

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6 Why Certification Employers use the credential as a basis for advancement, and request or require certification upon employment. Certified workers have the freedom to move to another place or country within the International Certification framework standards and automatically be granted that country s credential. Certification brings with it industry recognition, improved job opportunities, and improved pay. Folks who want to self-study for a certification can do so. They don't have to go to universities to get trained. Training that leads to certification is cheaper and of a shorter duration than comparable degree programs. Certifications allow an individual to focus on a topic of interest without HAVING to take non-essential courses. People who have experience in the field and love to teach generally teach instructor-led classes. The certification process is job- and skills-oriented. You learn how to do a task, how to troubleshoot a problem, and how to reason through a design. It is real-world oriented. It is not an ivory tower exercise in killing time. The training and certification industry is open to people of all ages and backgrounds. Anyone who wants to change careers, wants to learn new skills, and is willing to learn and work hard can be successful in Biz. If you are 10 years old or 80 years old, you can have a good career in BIZ through the certification options available. Certification not only offers a means for communicating standards required and standards reached, it gives students an advantage when they enter the workplace.

7 What are the benefits of CBP Certification? Benefits for individuals: Confirms a working knowledge of business and technology skills Career differentiator, with peer networking and added credibility Broadening expectation of credentials Proof of professional achievement Enhanced Employability A business foundation to pursue additional corporate career paths Benefits for organizations: Establishes best practices Access to a network of global industry and subject matter/domain experts Adds to credibility with the rigor and regimen of the certification examinations Simple and reliable program that can be integrated into recruitment and staffing processes Increase your skilled workforce at reduced costs training costs Enhance production and performance levels Greater customer satisfaction 12/12/2010 7

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9 TRACK Profile Track Learning Solutions (Track LS ), is a Regional Leader in delivering Innovative and CERTIFIED professional Programs and Solutions in Learning, E-Learning and Training Contents Development. TRACK believes that human capital is the most valuable asset in the 21 st century and this is why It aims to deliver Soft-Skills Training programs which in turn have direct impact on development of human resources within organizations.

10 TRACK Solutions Contents Development Solutions Training Business Development Solutions Developing and providing Pre Assessments and Post Assessments certified international exams. Marketing and Training Support Solutions

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12 IBTA Profile The International Business Training Association IBTA specializes in providing professional vocational accreditation through TRACK Learning Solutions in MENA region for training institutes and continuous education centers in universities that qualify trainees who wish to obtain business certifications- through more than 18 programs in English and Arabic Languages beside the customized\tailor-made certifications as well as developing the international exams. IBTA is a global organization dedicated to: Maintaining a common body of knowledge for business professionals Providing global leadership in soft-skills for business professionals Certifying business professionals to international standards Administering training and certification examinations

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15 What is CBP? An International Industry Credential in Soft-Skills, Official Curriculum. World Leaders in Essential Business Skills Authorized Centers Globally The certification measures the Skills & Knowledge of a CBP Candidate within a Specific Field. The Leading International Soft Skills Certification delivered in ARABIC. The only Certificate Delivered through Prometric Prime in Arabic Language.

16 Why is CBP? Provides differentiator by certifying that the professional can demonstrate specific skill sets that every job requires. Develops important life skills that go beyond the work environment into many aspects of living. Global Standards: Best Practices, Industry Specific. Global Work force: CBP Certified Professionals Global Recognition: One of the fastest growing certification around the globe.

17 Certification Track Details A credential for who wish to demonstrate expertise in a defined Subject A credential for who wish to demonstrate executive expertise in all five (5) CBP Professional areas of Leadership, Customer Service, Sales, Business Etiquette and Business Communication. A credential is for professional executives who wish to specialize in specific business segment skills such as Project Management, Business Management, Tourism & Hospitality, Marketing & Computer Technology Specialist.

18 Foundation Level CBP Leadership CBP Customer Service CBP Sales CBP Business Etiquette CBP Business Communication Master Level Business Improvement Series CBP Project Management CBP Marketing CBP Business Management CBP Computer Technology (Industry Specific ) CBP Tourism & Hospitality (Industry Specific) CBP Human Resources Management Specialist CBP Conflict Management CBP Dynamic Decision Making CBP Leading Through Change CBP Motivating Employees CBP Secrets of Management Success CBP TOT

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22 What is CYBP? The Certified Young Business Professional program is an international industry-neutral high school class that validates and develops young business professionals. A typical candidate is a high school student in pursuit of excellence and is committed to exceeding all standards for young business professionals The CYBP program establishes a foundation-level, industry neutral curriculum for high school students, enabling employers and the candidate to have a platform to develop the CYBP for targeted positions within businesses The program was developed by industry-wide and cross-platform job task analysis, and by consultation with key high school teachers and educators to ensure the program s effectiveness and applicability for high school students entering the business world

23 Why is CYBP? Global Business World Standard: Millions of new workers enter the workforce each year Many have technical or industry-specific skills, but lack the basic essential business skills Employers challenge is to identify the most qualified individual to employ requiring the least amount of training CYBP provides a quick and economical solution to advance and measure the business skill sets of high school students

24 Why is CYBP? Benefits of CYBP: Greater student and parent satisfaction about future career options Enhances student employability Simple and reliable program that can be integrated into high school curriculum in one (1) school year; for example Establishes best practices for essential business skills Proof of business training achievement Certified individuals can demonstrate service skills

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26 CYBP Modules 1. Marketing 2. Human Resources 3. Finance and Budget 4. Technology in Business 5. Introduction to Business 6. Starting a Business 7. Leadership 8. Sales 9. Customer Service 10. Business Communication 11. Business Etiquette 12. Management

27 Internationally Customized Training Programs with International Exams Developed by TRACK Basic Administrative Skills Core Course and soft skills - TANMIA / UAE Diploma in Excellence of Customer Service - Ministry of Interior - UAE The Emirates Program for Excellent Governmental Services - PMO

28 Prime Minister s Office (UAE) Track Learning Solutions have developed new contents under Emirate s government service Excellence program partnered with Etisalat academy, which was designed to The Prime Minister s Office (UAE). This program provides a training to 6,000 government employees so far under the CBP certification accredited by IBTA. The 6,000 employees are spread over approximately 400 customer service centers across the UAE. Ms. Alamery - Customer Service Development - Announced that the program was designed to support the government effort to improve the customer service level and increase the customer satisfaction Read the entire story HERE

29 Ministry of Interior MOI (UAE) Lt. General HH Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, witnessed the signing ceremony of an agreement between the Ministry of Interior and Etisalat Academy (IBTA Authorized Training Provider in UAE). The agreement introduces a diploma on client service excellence. It aims to improve the skills of front-desk employees who provide services to the public and elevate them to international standards.. Read the entire story HERE

30 Experts Feedback

31 Corporate Feedback With over 80,000 employees globally, it is essential for an organization of our magnitude to ensure that we have a standardized yet internationally aligned approach to providing solutions to our diverse customer base, regardless of what region or continent we are operating in. It is for this reason that we strive to associate the Ricoh Group, with international bodies who are experts in setting international standards, said Norbert van Halderen Director, Ricoh Learning & Development

32 Students Feedback Student Gwendolyn Evans said the skills she is learning are applicable in both her business and personal life. Coming from a background of customer service, I feel that the skills acquired through this course are valuable. Understanding the difference in personality, behavioral, and working styles will make life much easier as well as less stressful. My intent is to use these skills in both business and everyday life, said Evans

33 Trainers Feedback I feel strongly that the material covered on Customer Service is right on point, easy to read and relevant, said Diana Hoover, lead instructor of the ITC Communications and Professional Development

34 HR Training Feedback We are excited with this joint venture. It is wonderful to be in the forefront of providing training in essential business skills. The courses in IBTA s program are short, relevant, well-structured and in demand. Each module engages the student and allows them to come out with realworld business principles. The program should be a core component for every employee in all areas of industry, said Larry Granville, General Manager, CCT

35 Certified Students Feedback It was an amazing test, it helped me understand the material even more said by : Khaled Abu Zarifeh, certified in CBP Bus. Communication - Dubai. The test was indeed very interesting and easy. It has allowed to gain a whole prospective on leadership and on how to become a leader said by : Yehya Bahsoun, certified in CBP Leadership - KSA. The test was very easy and it covered the whole subject, I have enjoyed the subject, I start practicing it at my work - Thanks a lot said by : Abir Kanoo, certified in CBP Customer Service - Arabic - KSA. Its feed My Needs, And It s Very Good To gain Skills said by : Mubarak Al Nuaimi, certified in PMO program- Dubai. The training was useful and we've learned lots of new things which we're looking forward to do them. said by : Maitha Al Amira, certified in Customer Service - Dubai.

36 Testimonials Certified Business Professional CBP training programs, Professional and Master levels, considered as valuable learning experience, packed with gems of insight and wisdom, furthermore; dynamic and exciting programs focuses on both the theoretical and the practical "The CBP Program is a State of Mind and Art. It offers the most essential skills and concepts required by graduate youth and business owners using the most modern, practical and professional approaches and techniques that do not only meet customers' needs but also exceed their expectations. CBP can be consider a distinguished and unique program in the Arab World since it makes a difference in our trainees' performance, capacities and attitudes." "CBP programs are helping our customers in creating and developing applicable concepts & skills, in the context of their self improvement to push their career forward."

37 How to Become Certified? Candidates should: Study CBP or CYBP Course at an Authorized Training Providers (ATP). Register & Pass the Online CBP / CYBP Exam. CBP / CYBP Certificate will Be delivered to the testing Center at which the candidate sat for the exam within 45 to 60 days.

38 How to be Certified Instructors? Instructors should: Submit their CV to the CBP / CYBP Evaluation Committee. Achieve the CBP / CYBP Professional Credentials with an Exam Score of 90% and Above.

39 To be Authorized Training Provider (ATP)? Training Centers should: Fill in Application form and send it to TRACK. Sign the Authorization Agreement. Certify an Instructor with Three months of Operations.

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