Cisco IT s Cloud Journey - AppDynamics in Cisco s IT Application Management. Mahesh Rajan Babu- Cisco IT Cisco on Cisco
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1 Cisco IT s Cloud Journey - AppDynamics in Cisco s IT Application Management Mahesh Rajan Babu- Cisco IT Cisco on Cisco
2 Agenda Why AppDynamics? AppDynamics: The APM Solution How Cisco IT Uses AppDynamics AppDynamics Walkthrough Cisco Case Studies Lessons Learned
3 Cisco IT at a Glance 93 Countries 13,630 UCS Blades 26 Data Centers 17,000 Containers 2018 Cisco and/or its affiliates. All rights reserved. SJC 45% AM Other 6% 458 Offices RTP 14% Global Distribution of IT Staff EU/EM 7% India 21% 98 IT Services 3000 apps 139,317 Connected Stakeholders AP Other 7% 4.8 Billion DNS Requests Per Day 60,900 Virtual Machines <15 Min Infra Provisioning Time 500+ SaaS Apps
4 Why AppDynamics? Business Case
5 Business Impact Credit Reporting Service Application Competitor s Application Slow Fast Users DCEVENTBKKFY Cisco and/or its affiliates. All rights reserved. 5
6 The TRANSACTION is one of the best measures of user experience and business impact Source: AppDynamics Agile Mobile SOA Cloud Web Big data NOSQL DCEVENTBKKFY Cisco and/or its affiliates. All rights reserved. 6
7 AppDynamics The APM Solution DCEVENTBKKFY Cisco and/or its affiliates. All rights reserved.
8 AppDynamics Components Agents AppDynamics Controller Product for End Users Application & Web End User Monitoring Developer IT Operations Infrastructure Business Owner Marketing DCEVENTBKKFY Cisco and/or its affiliates. All rights reserved. 8
9 The AppDynamics Solution Application & Web Server Monitoring End-to-End Transaction Tracing Real-Time Visibility Detect Issues. Identify root cause <HTML> JMS WM End User Monitoring Browser, Mobile Real User Monitoring End User Global Experience Synthetic Monitoring Infrastructure Monitoring Application and Infrastructure Correlation Server Monitoring Database Monitoring NoSQL Application / Business iq Transaction Analytics: Performance and Business Log Analytics Browser and Mobile Analytics: Contextual data DCEVENTBKKFY Cisco and/or its affiliates. All rights reserved. 9
10 The How Byte Code Injection Deep Dive Analysis Slow, Stalled, Error Health Rule Violation PO JO com.newscale.bfw.udkernel.kernel.udkernelbean:service:84 4,928 ms (t 29.3% JDBC DCEVENTBKKFY Cisco and/or its affiliates. All rights reserved. Cisco Public 2018 Cisco and/or its affiliates. All rights reserved. 10
11 How Cisco IT Uses AppDynamics? DCEVENTBKKFY Cisco and/or its affiliates. All rights reserved.
12 Cisco IT AppDynamics Architecture Cisco Premises Public Cloud Application Server Agent (Java,.Net, PHP, node.js) End User Monitoring One-way HTTP/S Machine Agent (OS) Firewall One-way HTTP/S AppDynamics Controller Central Management Server SaaS User Interface & Reporting One-way HTTP/S Mobile Monitoring 2018 Cisco and/or its affiliates. All rights reserved. 12
13 Deployment Status Performance OSI Model Domains Application End User Browser/ Mobile Web Server App Server Current Implementation In-Flight / Future Implementation PaaS Middleware Database IaaS Compute Network Storage 2018 Cisco and/or its affiliates. All rights reserved. 13
14 Monitored Business Processes Leasing & Finance Annuities Human Resources Cisco Commerce Customer Care Collaboration Supply Chain Enterprise Data Services Licenses Deployed In Production In Non-Production P1 & P2 Apps 2018 Cisco and/or its affiliates. All rights reserved. 14
15 AppDynamics Walkthrough 2018 Cisco and/or its affiliates. All rights reserved.
16 Step 1 - Application Modeling on AppDynamics A Prototype Business Application Business Application a top-level container in AppDynamics estore-prod that comprises of set of inter related services/applications called Tiers Tier Tier Tier CPO Request Center Service Link Tier an individual service/application that connects one or more nodes. It generally interacts with other tiers to serve the business purpose N N N Nodes N N N Nodes N N N Nodes Node an individual application server or JVM on which you have installed an AppDynamics agent 2018 Cisco and/or its affiliates. All rights reserved. 16
17 AppDynamics Home Page 2018 Cisco and/or its affiliates. All rights reserved. 17
18 The Flow map Scorecard View Disclaimer: Information from non production anv for presentation purpose 2018 Cisco and/or its affiliates. All rights reserved. 18
19 End User Experience BRKCOC Cisco and/or its affiliates. All rights reserved. 19
20 End User Experience BRKCOC Cisco and/or its affiliates. All rights reserved. 20
21 Policies, Rules and Actions Autonomous Operations BRKCOC Cisco and/or its affiliates. All rights reserved. 21
22 AppDynamics Case Studies in Cisco IT 2018 Cisco and/or its affiliates. All rights reserved.
23 Application Developers - Quality & Speed
24 Quality Shift-Left AppDynamics App Agent LT App Under Test DevOps Release AppDynamics DB Profiler (home DB Agent grown) 2018 Cisco and/or its affiliates. All rights reserved. 24
25 Outcomes Defects Reduction Quality Code Lower Dev Cost 2018 Cisco and/or its affiliates. All rights reserved. 25
26 Cisco Networking Academy (NetAcad) - End User Monitoring
27 NetAcad Java, Ruby, Postgres, Custom, Oracle Technologies/Languages SaaS, Public & Private Cloud Distributed Environment Users Countries 2018 Cisco and/or its affiliates. All rights reserved. 27
28 NetAcad Challenges Frustrated Users Support Team: Stumped 2018 Cisco and/or its affiliates. All rights reserved. 28
29 NetAcad: EUM DCEVENTBKKFY Cisco and/or its affiliates. All rights reserved.
30 NetAcad: Value Realized Operational Metrics Business Metrics Cost 48% faster response times 2-6 hours (from 1-3 days) # of Students # of Downloads $2M cost avoidance User Experience MTTI Speed # of Instructors Geo-Location/ Perf Relation 2018 Cisco and/or its affiliates. All rights reserved. 30
31 Cisco OneSearch - Complexity
32 2018 Cisco and/or its affiliates. All rights reserved. 32
33 The Complexity Battle 45 Websites Web searches 6 Sub-systems JVMs Distributed Heterogeneous 2018 Cisco and/or its affiliates. All rights reserved. 33
34 Monitoring Solutions Siloed Monitoring Solution Single Monitoring Solution Sub-Sys 1 Monitoring System 1 Large Log Files Sub-Sys 1 No correlation Sub-Sys 6 Monitoring System 6 Large Log Files Sub-Sys 6 AppDynamics 2018 Cisco and/or its affiliates. All rights reserved. 34
35 Lessons Learned ^ Yet Another Tool One complete stack Deployment Health Rules Fine Tuning Effective Adoption RBAC Controller Overload 2018 Cisco and/or its affiliates. All rights reserved. 35
36 Cisco IT Vision Project Kairos Self-Driving Operations For Wireless, Wired and IOT End to end visibility Business Performance Self Defending SaaS Cognitive Analytics Anomaly detection intuitive network PaaS Self Provisioning Self Driving and Healing Operations 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
37 Thank you
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