EOQ Certification schemes for quality management personnel international harmonized approaches for personnel certification

Transcription

1 EOQ Certification schemes for quality management personnel international harmonized approaches for personnel certification Dipl.-Ing. Thomas Votsmeier Director Personnel Certification Body DGQ - German Association for Quality 1

2 European Organization for Quality The European Organization for Quality, EOQ, is an autonomous, non-profit association under Belgian law. EOQ was established in 1956 and its present effective membership is comprised of 33 national European quality organizations, as well as institutions, companies and individuals from all over the world. Scheme Ownership of Management Competence Schemes for Personnel Certification activities Networking and Knowhow transfer (EC, ISO, EA, IAF, CEN) European Quality Leader, Georges Borel Awards Annual European Quality Conferences 2

3 European Organization for Quality EOQ VISION EOQ is Europe s leading promoter of quality. EOQ MISSION Improve European society through the promotion of Quality in its broadest sense. 3

4 EOQ Organization EOQ - PRU = EOQ Personnel Registration Unit, acting both as a harmonization body and as a body for the recognition / certification, registration and acceptance of EOQ certified professionals EOQ- PRU Agent = EOQ member organization (National Representative or Associated) recognized by the EOQ against established rules, applying the EOQ Personnel Registration Scheme 4

5 EOQ-PRU HISTORY The EOQ Education and Training committee defines the knowledge and experience criteria of Quality Professionals EOQ develops the EOQ Personnel Harmonized Scheme June 13, The EOQ GA approves in Helsinki the Memorandum of Understanding for Establishing an EOQ Harmonized Scheme for the Qualification and Registration of Quality Personnel January 19, DGQ receives the first recognition certificate as EOQ-PRU Agent for certification/registration of personnel 5

6 EOQ-PRU HISTORY have been developed most of the EOQ Harmonized Schemes, approved according to well-defined criteria, based on the proposal of EOQ-PRU Agents delivery of EOQ certificates and cards through the EOQ Registration Unit (AEC/Spain) 2009 Start of Publication of the EOQ Registry on the EOQ website Since 2008 development of ISO compatible Personnel Certification Schemes 6

7 EOQ Scheme Development Activities The European Organization for Quality (EOQ) developed training and certification schemes for Quality and other management personnel with specific rules and requirements since the 1980`s. The Implementation on national levels is done through personnel certification bodies (PCB`s) of the national EOQ member organizations. With upcoming of accreditation for personnel certification (former EN and then ISO 17024) a framework of requirements concerning the content and the certification requirements for personnel certification bodies (PCB`s) was developed and EOQ internal procedures defined how to reach consensus about certification schemes and certification requirements. 10/2015 7

8 EOQ Scheme Development Activities Former harmonized schemes had the function of a framework of requirements that have been made concrete by the national member organizations and adopted to national rules and regulations. Different requirements of the national accreditation bodies concerning national schemes for quality personnel under national accreditation lead to a variation in detailed requirements. In 2007 the strategy of EOQ was focused on the further development of the harmonized schemes in direction of European wide harmonized certification schemes considering ISO 17024, IAF Guide 24 and specific EA requirements. Based on these requirements actual certification schemes and competence specifications for (quality and other) management personnel have been developed under consideration of the experience of the national EOQ member organizations and interested parties including a set of specific rules differentiating between the function of EOQ as scheme owner, PCB s and training institutes. 10/2015 8

9 10/ DGQ Personnel Certification body

10 Scheme development process 10/ DGQ Personnel Certification body

11 EOQ Scheme Development and EA Evaluation Process The development of the EOQ scheme based on COS and CS 9000 Version 2009 was discussed with EA to clarify the necessary requirements for acceptance as EA approved scheme The result was the development of new additional rules Business model, guideline for examiners, approval of training courses and providers, contract frame PCB / training institutes, use of EOQ logo and membership fees, criteria for AB assessor competence, rules for establishment of EOQ normative documents The core content of these rules and documents is explained in the following: 10/

12 EOQ s MLA Structure and Documents Business model (defining rules and relationships between EOQ, EOQ PRU members, other PCB`s, training providers, certified persons) Competence specification (core document defining job profiles, task and job descriptions, competence requirements) Certification scheme (core document defining specific certification process requirements) Approval of training providers and courses Rules for development, review and validation of EOQ conformity assessment schemes Competence requirements for involved CB s personnel and accreditation bodies assessors 10/

13 Principles of EOQ Business Model EOQ acts as Scheme Owner as defined in ISO EOQ is not a Certification Body neither an Accreditation Body EOQ maintains a voluntary register for people certified by PCBs, in accordance with ISO and EOQ schemes EOQ offers the following services: to Personnel Certification Bodies: Provision and maintenance of CoS 9000 in conjunction with CS9000 for accreditation purposes to Training Organizations: Provision and maintenance of CoS 9000 for design of trainings as prerequisite for the certification of persons and for training in the subject of CoS 9000 in general to individual certified persons: Registration in the EOQ Registry based on certificates issued by accredited Personnel Certification Bodies 10/

14 EOQ CoS 9000 COMPETENCE SPECIFICATION EOQ COS 9000 was issued in the versions 2009, 2012 and 2015 Continual review is ensured, the actual version complies with ISO INTRODUCTION SCOPE AND APPLICATION TERMS AND DEFINITIONS REFERENCES JOB PROFILES AND TASK DESCRIPTION QUALITY MANAGEMENT REPRESENTATIVE QUALITY MANAGER QUALITY AUDITOR QUALITY LEAD AUDITOR COMPETENCE REQUIREMENTS PERSONAL BEHAVIOUR AND MIND SET KNOWLEDGE AND SKILLS - SPECIFIC TO THE JOB PROFILES BASIC REQUIREMENTS RELATED TO THE PROFILES QUALITY MANAGEMENT REPRESENTATIVE QUALITY MANAGER QUALITY AUDITOR QUALITY LEAD AUDITOR /

15 EOQ CoS COMPETENCE SPECIFICATION Job Profiles and Tasks Description 4.1 Quality Management Representative EOQ Quality Management Representatives have the knowledge and skills needed to implement and maintain a quality management system on the basis of normative requirements (ISO 9000 series with interfaces to other rules and standards as well as legal requirements). They are able to manage corresponding projects and also to analyse and improve company processes. They know the main quality management methods and can apply them within a team. They use their communication skills to come across to internal and external interested parties as a professional, knowledgeable and motivational contact for quality management system issues. 4.2 Quality Manager EOQ Quality Managers have - in addition to the EOQ Quality Management Representatives - the knowledge and skills needed to develop quality management systems in the direction of sustained business success of the organization. In doing so, they take into account the demands of interested parties, market requirements and the organisation s environment. They know the advanced managerial concepts, help make decisions on their application and implement them in the company. Through their understanding of models and systems, they are able to integrate the requirements of different standards into the organizations management system. They can fulfil the tasks of an audit programme manager. Through the application of suitable methods including the application of statistics, they are able to analyse, evaluate and present quality-related data as well as to make them available for decisions. They identify customers interests and represent them in the organisation. They provide information, advice and training on quality-related issues at all levels of the organisation and promote the implementation of the quality management system. 10/

16 EOQ CoS COMPETENCE SPECIFICATION Job Profiles and Task Description 4.3 Quality Auditor Based on their basic competence in quality management the EOQ Quality Auditors are able to initiate, plan and conduct quality-related audits in accordance with ISO (1st party/internal-, 2nd party/supplier-, system-, process- and compliance audits together with experts), in the role as sole auditor or as an auditor in an audit team. 4.4 Quality Lead Auditor Based on their fundamental EOQ Quality Manager competence EOQ Quality Lead Auditors are able to initiate, plan and conduct all kinds of quality-related audits in accordance with ISO and (1st, 2nd and 3rd party audits, system-, process-, compliance- and product audits), both in the role as sole auditor or auditor in an audit team, as well as audit team leader. 10/

17 EOQ Certification Scheme for Quality Management Personnel CS INTRODUCTION SCOPE OF CERTIFICATION TERMS AND DEFINITIONS REQUIREMENTS RELATED TO CERTIFICATION BODIES CRITERIA AND PREREQUISITES FOR THE INITIAL CERTIFICATION TRAINING PROGRAMMES CERTIFICATION PROCESS FOR INITIAL CERTIFICATION REQUIREMENTS FOR THE INITIAL CERTIFICATION EXAMINATION REQUIREMENTS AND PROCEDURES Basic conditions for the examination Requirements for examination questions Requirements for examiners Quality Management Representative Examination Quality Manager Examination Quality Auditor Examination Quality Lead Auditor Examination CERTIFICATION DECISIONS Decision making process Certificate duration SURVEILLANCE AND RE-CERTIFICATION ANNEX A: EOQ PRU CODE OF PROFESSIONAL CONDUCT FOR EOQ PROFESSIONALS 10/ DGQ Personnel Certification body

18 EOQ Certification Scheme for Quality Management Personnel CS 9000 Requirements related to certification bodies A certification body issuing certificates based on this certification scheme shall fulfill the requirements of ISO/IEC Criteria and prerequisites for the initial certification As prerequisites for the initial certification the certification body shall require objective evidence that the person applying for certification fulfills the basic requirements related to the profile as specified in the corresponding competence specification (CoS). The prerequisites cover: Education General work experience Workplace-specific experience Formal training Auditing experience (if applicable) Code of professional conduct 10/

19 EOQ Certification Scheme for Quality Management Personnel CS 9000 Training Programmes The national EOQ PRU personnel certification body is responsible for the validation of training programmes based on the knowledge and skills specification in the corresponding CoS and the requirements defined in EOQ24 EOQ methods and criteria for approval of training courses and training providers. This document is describing EOQ rules and criteria to be used for the approval of training providers and training courses using as reference the EOQ Competence Specifications (CoS) and by Accreditation Bodies for the control and delivery of training courses as pre-requisite for certification according to ISO Personnel Certification Bodies, willing to certify personnel in accordance with EOQ normative documents have to accept training proofs of certification candidates delivered only from training providers and for training courses approved by the EOQ through its EOQ PRU Agents. Candidates shall provide sufficient documentation on the content, duration and positive completion of relevant training programmes to the personnel certification body. 10/

20 EOQ Certification Scheme for Quality Management Personnel CS 9000 Examination requirements and procedures Basic conditions for the examination Examinations shall be composed of written and in addition oral and/or practical examinations, as appropriate for assessing the specific competence requirements. An examination system shall be implemented consistent with the requirements of the COS by each personnel certification body, specifying the components of the examination. The design of the examination shall ensure the comparability of results of each single examination, including the validity of fail/pass scores set by the PCB.... An evaluation system shall be implemented which defines the evaluation criteria for each part of the examination. Special conditions for specific examinations The conditions for the different types of examination related to the special profile are defined in the CS /

21 EOQ Certification Scheme for Quality Management Personnel CS 9000 Requirements for examiners and other personnel Examiners and personnel involved in certification decisions shall fulfil the competence requirements defined in EOQ23 EOQ guideline for nomination of examiners and persons involved in the certification decision. Very experienced and competent personell is extremely important to ensure valid and comparable examination results and certification decisions. 10/

22 EOQ Certification Scheme for Quality Management Personnel CS 9000 Surveillance and Re-Certification Considering the three years re-certification period surveillance activities are not necessary. EOQ Quality Professionals shall provide evidence of maintaining their competence periodically by recertification. The main target of recertification is to provide evidence that the candidates are working in the respective field and have maintained their competence. Criteria for recertification depend on the profile they adress professional development, self- or third party declaration about professional experience, evidence of audit experience or peer assessment. 10/

23 Approval of Training Providers and Training Courses Training providers using EOQ CoS as reference for the development and realization of corresponding training courses will be evaluated for approval by the respective EOQ PRU Agent. This applies for cases when the trainings are intended to be used as pre-requisite for personnel certification purposes. The same evaluation rules and criteria apply if the training provider uses external training courses suppliers as subcontractor. 10/

24 Rules for Development, Review and Validation of EOQ Schemes Procedures for technical work are defined based on the following principles Purpose of normative documents of EOQ is to establish competence requirements in form of competence specifications (CoS) and Certification Schemes (CS) within the countries of the EOQ National Representative Organizations in the field of quality management and also in other management fields, as need arises. The EOQ Competence Specifications (CoS) shall be publicly available, prepared by due procedures, allowing participation of a broad range of stakeholders, represented by the National Representative Organizations. The EOQ Competence Specifications should allow assessment of conformity thus personnel certification according to ISO/IEC The rules include organizational structure, responsibilities of technical work and project management requirements for the development of COS and CS documents. ISO procedures for the development of standards have been taken into account - especially ISO Conformity assessment - Guidelines for drafting normative documents suitable for use for conformity assessment 10/

25 Summary The development of an MLA / conformity assessment scheme is a process covering a big amount of resources and engagement Several years for discussions, consensus finding processes, developing of detailed rules have been needed before completing the scheme Discussions between the different interested parties, certification and accreditation bodies lead to a more common understanding what degree of requirement definition may be feasible The parallel engagement in ISO CASCO WG 30 influencing the definition and content description of a certification scheme was very important to reach consensus in some main topics The clarification of the role of a scheme owner not identical with a PCB was another important result of WG 30 work developing process 10/

26 Annex for Further Information 26

27 EOQ Normative Documents development Valid normative documents (CoS and CS) CoS & CS 9000:2015 (Quality management) CoS & CS 14000:2015 (Environmental management) CoS & CS 31000:2012 (Risk management) CoS & CS 26000:2013 (Social Responsibility Management) EOQ & CS Junior:2013 CoS & CS for QM personnel in Healthcare:2014 CoS & CS (Energy management):2014 Under development CoS & CS (Food Safety Management) COS & CS Lean Six Sigma 27

28 Categories EOQ Professions Code Validity Integrated Quality Quality Operator QO 5 Quality Assistant QAS 5 Quality Professional (only for re-certification) QP 5 Quality Management Technician QMT 3 Quality Management Technician Junior QMT Junior 6 Quality Management Representative (start 2013) QMR 3 Quality Management Representative Junior QMR Junior 6 Quality Manager (start 2013) QM 3 Quality Manager Junior QM Junior 6 Quality Systems Manager Junior QSM Junior 6 Quality Auditor QA 3 Quality Lead Auditor (start 2013) QLA 3 Quality Auditor Junior QA Junior 6 Environmental Management Representative (start ) EMR 3 Environmental Systems Manager (valid until ) ESM 3 Environmental Manager (start ) EM 3 Environmental Systems Manager Junior ESM Junior 6 Environmental Manager Junior (start ) EM Junior 6 Environmental Auditor EA 3 Environmental Lead Auditor (start ) ELA 3 Environmental Auditor Junior ESA Junior 6 Occupational Health and Safety Systems Manager OHSSM 3 Occupational Health and Safety Systems Manager Junior OHSSM Junior 6 Occupational Health and Safety Systems Auditor OHSSA 3 Occupational Health and Safety Systems Auditor Junior OHSSA 6 Risk Manager RM 3 TQM Assessor TQMA 3 TQM Leader TQML 3 Social Responsibility Manager SRM 3 Social Responsibility Auditor SRA 3 Management System Consultant MSC 3 Management System Senior Consultant MSSC 3 Integrated Quality Environment Health and Safety System Manager IQEHSSM 3 EOQ Harmonized Schemes EOQ_PRU - the use of any copy of this document or parts of it may be done by mentioning the information source: EOQ-PRU Last up-dated:

29 Categories EOQ Professions Code Validity Specific Sectors Quality Management Representative in Healthcare QMR-HC 3 Quality Manager in Healthcare QM-HC 3 Quality Management Representative in Healthcare Junior QMRHC Junior 6 Quality Manager in Healthcare Junior QMHC Junior 6 Food Safety System Manager FSM 3 Food & Safety Auditor FSA 3 Information Security Management System Manager ISMSM 3 Information Security Management System Auditor ISMSA 3 Laboratory Quality Assurance Manager LQAM 3 Laboratory Assessor LA 3 Energy Management Representative EnMR 3 Energy Management Representative Junior EnMR Junior 6 Energy Manager EnM 3 Energy Manager Junior EnM Junior 6 Energy Management Auditor EnMA 3 Energy Management Auditor Junior EnMA Junior 6 Energy Management Lead Auditor EnMLA 3 Other functions Process Manager PSM 3 EOQ Harmonized Schemes EOQ_PRU - the use of any copy of this document or parts of it may be done by mentioning the information source: EOQ-PRU Last up-dated:

30 EOQ-PRU Agents Country Austria Croatia Czech Republic Germany Kazakhstan Norway Netherlands Poland Romania Spain Slovakia Slovenia Switzerland Turkey EOQ-PRU Agent QA HDK CSQ DGQ KOQIM QMCe NNK PCBC ARC AEC SSK SZKO SAQ TSE EOQ_PRU - the use of any copy of this document or parts of it may be done by mentioning the information source: EOQ

31 EOQ Requirements to EOQ-PRU Agents To be an EOQ member organization, not for profit making (EOQ NR or EOQ Associated) Perform personnel certification processes in accordance with EOQ Harmonized Schemes and EOQ Normative documents (CoS and CS) Have an implemented and functional management system based on EN ISO/IEC 17024:2012 and ISO 9001:2008 requirements 31

32 EOQ Recognition of PRU Agents EOQ member organizations Activities of EOQ member organizations EOQ Recognition EOQ Recognition requirements EOQ NRs Trainings EOQ Normative documents (HSs, CoS, CS) EOQ Ass. Members Personnel certification Seminars, conferences Awards EOQ-PRU Agents EN ISO/IEC 17024:2012 EN ISO 9001:2008 EOQ Aff. Members Others 32

33 EOQ-PRU Personnel Registration Basic process EOQ CoS, HSs Positive Assessment of experience : experience check Through EOQ-Reg (AEC) Pre-conditions: Basic education/ Training / Experience Positive Assessment of knowledge : written exam Certificate issued by an EOQ PRU Agent EOQ Certificate/ Card/ Register Follow-up Periodic re-certification Positive Assessment of Skill : oral exam EOQ HSs, CoS & CS 33

34 Personnel Certification activities EOQ recognition and personnel certification/registration Through EOQ-Reg (AEC) End User EOQ NRs EOQ Ass. Members EOQ evaluation Recognition EOQ-PRU Agents Issued local Competence Certificate EOQ Competence Certificate/ EOQ card Personnel Certification Bodies (PCBs) EOQ evaluation EOQ CS License Issued local Comp. Certif. EOQ Register Through PRU Agent and EOQ-Reg End User 34

35 EOQ certificate and EOQ card (templates) EOQ Personnel Certification Scheme EOQ Profession Name Name Surname Registration No: «CODE»-«ID» Expiry date:dd.mm.yyyy date/place/event/namedate/place/eve nt/name 1 59th EOQ Congress Athens/Personnel Certification/June

36 Training activities according EOQ CoS EOQ recognition of training organizations End User EOQ Member Org. Other Training organizations EOQ evaluation Register of EOQ recognized training providers and training courses EOQ Conformity Statement Performed training recognized for EOQ Certification/ Registration Through EOQ-PRU Agent 36

37 EOQ Competence Certificates in 2015 (in %) 19 Quality Auditors 31 Quality Manager 3 Quality Lead Auditor 8 Quality Management Representative 12 Quality System Manager 25 Environmental System Auditor 15 Other 37

38 Why do you need an EOQ based Certification? Having competent personnel is now well established as a fundamental of company management. As companies and organizations of all kinds plan for today and tomorrow, they have an urgent need for well-trained and experienced quality personnel in all aspects of the discipline. Acknowledgment of the competence on European level promotes the largest motivation strength. An EOQ based competence certificate is issued only on the basis of successful examination results and motivates its holders to continuously develop their professional competency. International career possibilities rise with an EOQ based certificate, as the free choice of the job is promoted in European countries and facilitated thereby. 38

39 The Added-value of EOQ Based Competence Certificates Competence certificates based on EOQ personnel certification schemes have an outstanding reputation and are objective proof of competence due to the world wide accepted processes of assessment, examination, certification and re-certification used in accordance with the ISO/IEC standard s requirements. Arguments: State of the art - EOQ s close relationships with leading European and international organizations Professional design and development of EOQ harmonized personnel certification schemes 39

40 The Added-value of EOQ Based Competence Certificates Arguments (cont.): Unified approach - specified and aligned content of EOQ normative documents European harmonized knowledge pre-condition requirements European harmonized practical experience requirements High level competence of examiners Fair, valid and reliable assessments Assurance of ongoing competence development EOQ based competence certificates recognized at European and international level 40

41 Advantages of the EOQ Competence Certification For EOQ competence certificates holders EOQ certificates are a mark of excellence, representing the recognition of your competence in the certified profession, based on an European harmonized certification scheme You may perform the examination in your own language and you may apply for an EOQ competence certificate and card through EOQ recognized personnel certification bodies from all over Europe Your EOQ certification is recognized all over Europe and above The EOQ certificate is designed with your career in mind 41

42 Advantages of the EOQ Competence Certification For EOQ competence certificates holders (cont.) You may gain an advantage over your competition and increase your career progression opportunities When applying for international jobs EOQ certificates can be an effective help Holding an EOQ certification you may indicate your certification(s) on your personal business card and demonstrate your dedication to the profession you have chosen Your name and identification of your valid EOQ certificate are published in the EOQ Registry, on the EOQ website 42

43 Advantages of the EOQ Competence Certification For employer companies Assure harmonized competence for your employees - EOQ competence certificates assure for their holders harmonized and comparable competence, not limited to but depending on the country they work and live Motivated and qualified staff provides career development which improves staff retention. Invest in the EOQ competence certification of your employees! Improve your competitiveness enhance your organization s management systems with the involvement of competitive employees, the EOQ competence certificates holders. 43

44 Advantages of the EOQ Competence Certification For employer companies(cont.) Evaluation of present information critical analysis of applicability and usefulness of general principles to specific situations in your company. EOQ competence certificates holders have a range of skills to analyze problems and implement practical solutions. Positive quality culture equip your organization with high quality level professionals. EOQ competence certificates holders support you to create a continuous improvement culture within an organization 44

45 Personnel Certification - Specific Terms A personnel certification body shall be a legal entity, or a defined part of a legal entity, such that it can be held legally responsible for its certification activities Personnel certification process - all activities by which a certification body establishes that a person fulfils certification requirements including application, examination, decision on certification, recertification, and use of certificates and logos/marks Certification requirements - set of specified requirements including scheme requirements to be fulfilled in order to establish or maintain certification Certification scheme for persons - competence and other requirements related to specific occupational or skilled categories of persons Competence - demonstrated knowledge and skills 45

46 EOQ Specific Terms EOQ Harmonized Scheme for Personnel Qualification and Registration (HS) = harmonized rules and procedures for the qualification and certification/registration of EOQ certified professionals EOQ Normative Documents = Competence Specifications (CoS) and Certification Schemes (CS) EOQ Technical Working Group (TWG) initiated in 2009 to develop and maintain the EOQ Competence Specifications (CoS) and associated documents such as the EOQ Certification Schemes (CS). It is formed of specialists belonging to EOQ-PRU Agents. 46