Quality Assurance Procedure Use of Accreditation Body & FP Certification FZE Marks, Logos and Symbols

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1 Index 1.0 Purpose 2.0 Scope 3.0 References 4.0 Definitions 5.0 Responsibilities 6.0 Procedure 7.0 Records FP Certification Template Rev 002

2 1.0 Purpose 1.1 This procedure describes the applicable, rules for the proper use of Certification and Accreditation markings and symbols in the promotion of certification awarded to organisations who successfully complete the conformity assessment and attain ISO 9:2015 certification. 1.2 The procedure also outlines, the rules for proper use of the accreditation marks and symbols issued to FP Certification FZE by their accreditation body and to ensure traceability back to FP Certification FZE. 1.3 Additionally, it outlines the actions FP Certification FZE will enforce when the utilization of the symbols, marks or language are utilized inappropriately by organizations. 2.0 Scope 2.1 This procedure applies to all personnel and activities associated with the use of certification marks and symbols, including personnel of the organisation certified to ISO 9:2015 by FP Certification FZE. 3.0 References 3.1 ISO/IEC : FP Certification Quality Manual 3.3 FP Certification FZE Client Guidance of Use of Logo and Marking 3.4 DAC-REQ-05 Accreditation Requirements of Conditions for the use of DAC Accreditation Symbol. 4.0 Definitions 4.1 FP Certification FZE Logo Is the logo used by FP Certification FZE to identify itself 4.2 DAC (Dubai Accreditation Department) Is the accreditation body of FP Certification. 4.3 DAC Certification Logo Is the logo used only by DAC (Dubai Accreditation Department) to identify itself. 4.4 DAC Accreditation Symbol Is a combination of the DAC Logo and the accreditation number allotted to FP Certification by DAC. It is used by FP Certification to indicate accreditation status. 2

3 5.0 Responsibilities 5.1 The FP Certification Manager shall be responsible for the continued monitoring and maintenance of this procedure. 5.2 The FP Certification Administrator shall be responsible for ensuring that certificate holders receive the appropriate certification symbol materials, including guidelines for use. 5.3 The appointed FP Certification Auditor shall ensure that during each audit they report on the correct use of markings and symbols 5.4 The FP Certification Administrator shall be responsible for ensuring that all FP Certification documents and records shall, where applicable accurately reflect that marks and symbols are applied in accordance with this procedure. 6.0 Procedure 6.1 CONDITIONS FOR USING THE FP CERTIFICATION LOGO MARK The underlying principle for applying the FP Certification FZE Logo Mark for marketing or advertising compliance with ISO 9:2015, is to avoid false, misleading or confusing claims to clients, employees, the general public and other stakeholders The FP Certification Logo Mark, Ref fig1 is to be used as stated in the specified terms and conditions and the licence agreement. Fig 1 3

4 6.1.3 The FP Certification FZE Logo is a trade mark The FP certification FZE logo shall be reproduced as specified in the terms and conditions and the licence agreement for use of the logo and trademark Additional information may be placed in conjunction with the FP Certification Logo. E.g. Certificate Number, Applicable Standard (ISO 9: The FP Certification FZE Logo must be fully legible and clearly visible For multiple-site organizations, the FP Certification FZE Logo shall only be used in conjunction with the organization s name and location that gained certification For a certificate holder that gained certification for only a portion of their manufacturing processes, products or services, claims of certification must be specific and not provide the impression of organisation-wide certification The FP Certification FZE Logo shall not be used on products or packaging, in a manner that suggests that the products, processes or services themselves are certified / registered or endorsed by FP Certification FZE in order to avoid confusion with product certification The client may put a statement (without the use of the certification logo) on product packaging or accompanying information stating that it has a certified management system. The statement shall in no way imply that the products, processes or services are certified by this means. This statement must include reference to:- The name of the certified client. The type of management system (e.g. quality, environmental) and the applicable standard (e.g.9) The name of the certification body issuing the certificate The certificate holder is responsible to FP Certification FZE for FP Certification FZE Logo use, ensuring that the logo used in advertising or other activities takes place within the conditions as specified in the licence agreement The certificate holder ensures that using the FP Certification FZE Logo in advertising or for other measures takes place within these terms of reference. The use of the logo is limited to legal persons and must not, without the express permission of FP Certification FZE, be transferred to third parties or successors or be the subject of an assignment or a sale or of any sort of enforced measure If necessary, other requirements with regard to the use of trademarks will be developed between the individual certificate holders and FP Certification FZE. Such requirements will form part of the certification agreement and the certificate holder will immediately be subject to such requirements. 6.2 CONDITIONS FOR USING THE ACCREDITATION MARK (DAC) The Accreditation Body (AB) grants FP Certification FZE the right to apply the AB mark on all reports / certificates that contain results from accredited methods carried out within the scope of accreditation. The AB has provided written rules to FP Certification FZE which includes requirements for colour, size, and location of the trade mark. 4

5 6.2.2 The certificate holder shall always use the DAC symbol in conjunction with the mark of the certification body or certification scheme and in accordance with the specified FP Certification FZE terms and conditions and licence agreement. Ref fig 2. Fig The certificate holder ensures that using the AB marks in advertising or for other measures takes place within these terms of reference. The use of the mark is limited to legal persons and must not, without the express permission of FP Certification FZE and the applicable AB, be transferred to third parties or successors or be the subject of an assignment or a sale or of any sort of enforced measure Neither the FP Certification Logo nor the accreditation mark shall be used on a product or product packaging seen by the consumer or by any other method that may suggest product conformity when only the management system is certified. Neither the FP Certification Logo nor the accreditation mark shall be used on laboratory test, calibration or inspection reports Use of the FP Certification FZE Logo or AB marks is limited to the scope as stated on the certificate. The accreditation mark may be used only for business purposes and only on documents for business correspondence and in an advertising context Under suspension, the client's management system certificate is temporarily invalid. During the suspension the client shall refrain from any further promotion of its certification. FP Certification FZE shall make the suspension information publicly accessible. Failure to comply with this requirement may lead to suspension to withdrawal of the client's certification If certification is withdrawn in accordance with the certification requirements of FP Certification FZE, the certificate holder loses the right to use the mark The right to use the mark ceases both on expiration date of the certification and in the event of intentional or grossly negligent violation of the terms of these regulations. If the right to use the mark ceases, the certificate holder may continue to use existing documents, media etc., which include the mark for not more than one month from the date of the expiration. 5

6 6.3 USING THE DAC ACCREDITATION MARK The following regulations apply only to certificate holders who have received a registration certificate from FP Certification with an accreditation mark from the Dubai Accreditation Department. The conditions for use of the DAC name and accreditation marks are defined in the current version of DAC-REQ-05 Accreditation requirements of conditions for the use of DAC accreditation symbol, which may be found in complete form on the DAC web site at The DAC accreditation mark may be used in the following representational form: CB--MS Fig 3 6

7 6.3.3 The above mark and all of the other marks in this procedure are provided as examples only An FP Certification FZE certified organization may use the DAC accreditation mark only in conjunction with FP Certification's mark for the appropriate management system standard(s) for which the organization is certified. See fig 2. DAC accreditation is indicated by the presence of a DAC accreditation mark on the organization's management system certification certificate from FP Certification FZE. These marks may be used on the organisation's stationery and literature, and in its advertising, subject to the conditions defined in this procedure, or additionally defined by either FP Certification or DAC The DAC accreditation mark shall be reproduced: In a size which makes all features of the mark clearly distinguishable, minimum height 20mm x minimum width 25mm Without distortion of its dimensions When using the DAC accreditation mark, its size must not exceed the size of FP Certification's mark An organization may not place the DAC accreditation mark in isolation from FP Certification's Logo The accreditation number shall be printed centrally underneath the DAC Logo and shall consist of 3 fields. I. The first field consists of two letters identifying the type of CB II. Second field consisting of numbers, shows the reference number of the CB and the, III. Third field consists of letters show the broader scope of CB as shown in figure 3 above. 7

8 6.3.6 DAC's accreditation mark shall not be used on a product or evidence of service provision or in such a way to imply that FP Certification FZE and/or DAC have certified, approved, or endorsed any product, process, or service, or in any other misleading manner. If larger boxes, etc., used for transportation include the mark(s), a statement must be included. This could be a clear statement that "(This product) was manufactured in a plant whose quality/environmental management systems are certified as being in conformity with ISO 9: If necessary other regulations will be laid down in writing with regard to the use of the marks in consultation with the certificate holder, the CB, and the AB. Such a regulation shall be part of the certification agreement. 6.4 UNAUTHORISED OR MISUSE OF ACCREDITATION BODY AN FP CERTIFICATION MARKS, LOGOS AND SYMBOLS In case of accreditation and certification marks usage abuse, FP Certification FZE will be forced to apply safeguard measures. Such measures will result from false presentation of certification status or misleading actions towards third parties. Disregarding and not correcting observed misuse can ultimately lead to suspension and withdrawal of certificates Marks, Logos and Symbols shall not be used prior to receiving certification Marks, Logos and Symbols shall not be used in a misleading manner that gives the impression that FP Certification FZE is accredited for items not in the scope of accreditation. This includes misleading advertising, websites etc Marks, Logos and Symbols shall not be used by the certified organisation in a misleading manner that gives the impression the organisation is certified for items not within the scope of certification. This includes misleading advertising, websites etc Marks shall not be reproduced on items or material that may give the impression the certification encompasses a product or services outside the scope of certification Certified organisation utilizing the FP Certification FZE or DAC Marks, Logos and Symbols in any unauthorized manner will result in FP Certification FZE taking immediate action to resolve the noncompliance. FP Certification FZE will enforce its corrective action policy as outlined in this document and the specified terms and conditions. 7.0 Records 7.1 This procedure does not generate any record requirements. 8.0 Appendices Appendix 1 Accreditation and Certification Logo Usage Matrix 8

9 Place of use Accreditation Mark FP Certification Logo Product Marketing and advertising (e.g. campaigns, posters, TV ads, video ads, brochures, websites) Press Promotional material Flags Vehicles Primary packaging, (but explanation is permitted, e.g. Registered by FP Certification FZE, in accordance with ISO 9 ) Secondary packaging Window stickers Facilities and environment (For accreditation marks, on the interior walls and exhibition stands, but not on the location of facilities, external walls and flags) Signs Statements of compliance Calendars, diaries, greeting cards 9