Application Notes for Avaya IP Office and Avaya 3620 Wireless Telephones with Avaya AP-8 Access Point Issue 1.0

Transcription

1 Avaya Solution & Interoperability Test Lab Application Notes for Avaya IP Office and Avaya 3620 Wireless Telephones with Avaya AP-8 Access Point Issue 1.0 Abstract These Application Notes describe a sample configuration of the Avaya IP Office 406V2 and Avaya 3620 Wireless IP Telephones using the Avaya AP-8 Wireless Access Point. The configuration uses the WiFi Protection Algorithm (WPA-2) encryption. 1 of 29

2 1. Introduction Figure 1 shows a small business using Avaya 3620 Wireless IP telephones with Avaya IP Office. The phones are similar to the Avaya 3616/3626 Wireless IP telephones with the addition of having a membrane that is easier to clean. The Avaya 3620 Wireless IP telephones were statically configured. No TFTP server was configured. The Avaya 3620 Wireless IP telephones were upgraded prior to deployment. A TFTP Server, which is part of IP Office Manager was used for the Avaya 4600 IP telephones. Figure 1: Avaya 3620 Telephones with the Avaya AP-8 2 of 29

3 1.1. IP Office Features The following features were successfully tested on the 3620 telephones in this configuration: 1. Message Waiting Indication. 2. Paging from the 3620 Phone. 3. Push to Talk. 4. Line Appearances. 5. Bridged Appearances. 6. Coverage Appearances. 2. Equipment and Software Validated The following equipment and software/firmware were used for the sample configuration provided: Quantity Device Description Versions Tested 1 Avaya IP Office 406V Avaya IP Office Manager Avaya 4620 IP Telephones Avaya 3620 Wireless IP Telephone Avaya Voice Priority Processor 33/02 1 Avaya AP-8 Wireless Access Point 2.6.0(914) 1 Avaya Configuration Cradle Dell PowerConnect 3448P switch of 29

4 3. Configure IP Office Configuring the IP Office includes: 1. Setting up the Avaya Voice Priority Processor IP Address. 2. Configuring Users and Extensions for the 3620 Wireless IP Terminals. IP Office is configured via the Manager program. Log into the IP Office Manager PC and select Start Programs IP Office Manager to launch the Manager application. Log into the Manager application using the appropriate credentials. There are two panels in Manager. The left panel contains the configuration tree. 4 of 29

5 1. Configure the Avaya Voice Priority Processor IP Address. In IP Office Manager, select System in the left panel. Double-click on the only entry in the right panel. Select the System tab. Enter the IP Address of the Avaya Voice Priority Processor in the AVPP IP Address field. The TFTP Server IP Address is configured for the Avaya 4600 IP telephones. 5 of 29

6 2. Configure a user for the 3620 telephone. In IP Office Manager, select User in the left panel. In the right panel, right click and select the New option. Enter a unique Name and Extension number. Fill in the other values as needed, or retain the defaults. Press the OK button. 6 of 29

7 3. Complete the user. Choose the Yes option for creating a new VoIP extension. This will create a default IP Extension for the user. 7 of 29

8 4. Save the settings to the Control Unit. In IP Office Manager, press the Disk Icon, or select File->Save. Select Immediately for the Reboot Mode and Press the OK button. 8 of 29

9 4. Configure Avaya Voice Priority Processor This section describes the Avaya Voice Priority Processor (AVPP) configuration. 1. Connect using a serial cable. Run a terminal emulator, such as HyperTerminal with settings of 9600Kb/s, 8 data bits, 1 stop bit and no parity. The following screen is displayed. NetLink SVP-II System Hostname: [slnk_00d07e], Address: System Status SVP-II Configuration Network Configuration Change Password Exit Enter=Select X=Exit Use Arrow Keys to Move Cursor 9 of 29

10 2. Configure the Avaya Voice Priority Processor s IP Address, Subnet Mask and Gateway. From the screen shown in Step 1, select Network Configuration and press Enter. Use the down arrow key to get to the IP Address field. Press Enter. Backspace over the current entry. Enter the Avaya Voice Priority Processor s IP Address. Press Enter. Press the down arrow key to get to the Subnet Mask field. Press Enter. Backspace over the current entry. Enter the Avaya Voice Priority Processor s Subnet Mask. Press the down arrow key to get to the Default Gateway field. Press Enter. Backspace over the current entry. Enter the Avaya Voice Priority Processor s Default Gateway, which is the IP Office IP Address. Press Esc. Network Configuration Hostname: [slnk_00d07e], Address: Ethernet Address (fixed): 00:90:7A:00:D0:7E IP Address: Hostname: slnk_00d07e Subnet Mask: Default Gateway: SVP-II TFTP Download Master: NONE Primary DNS Server: NONE Secondary DNS Server: NONE DNS Domain: NONE WINS Server: NONE Workgroup: WORKGROUP Syslog Server: NONE Maintenance Lock: N Enter=Change Esc=Exit Use Arrow Keys to Move Cursor 10 of 29

11 3. Configure SVP-II Mode. From the screen shown in Step 1, select SVP-II Configuration and press Enter. Use the down arrow key to get to the SVP-II Mode field. Press Enter. Press the Tab button to set the SVP-II Mode as shown below. Press Enter. Press the down arrow key to get to the Reset System field. Press Enter. Press the Tab button to set the value to Y when asked Are you sure? SVP-II Configuration Hostname: [slnk_00d07e], Address: Phones per Access Point: 5 SVP-II Mode: Netlink IP System Locked: N Maintenance Lock: N Reset System Enter=Change Esc=Exit Use Arrow Keys to Move Cursor 11 of 29

12 5. Configure 3620 Telephone via the Configuration Cradle This section describes the Avaya 3620 Wireless IP telephone administration via the Avaya configuration cradle. Configuration at the telephone is also possible and is described in item [2] in Section 10. In addition to the programming interface through the telephone, there is also a configuration cradle that can be used for programming the phone through a PC GUI interface. Follow the instructions in reference [4] to install the configuration cradle software. 1. Start the configuration cradle software. Connect a PC to the configuration cradle with a serial cable. Double-click the configuration cradle application, PhoneConfig.exe. 2. Read the current Phone Configuration. Place the 3620 in the configuration cradle. In the Configuration Cradle application, press the Read Phone button. 12 of 29

13 3. Read the current Phone Configuration. Place the 3620 in the configuration cradle. In the Configuration Cradle application, press the Read Phone button. 13 of 29

14 4. Update the Phone configuration. In the Editable settings column, modify the following fields: Field Value Call Server Extension User Extension number from Step 2 of Section 3 Call Server IP IP Office IP Address Static IP: Phone IP Unique IP Address on the IP Office subnet Static IP: Default Gateway IP Office IP Address TFTP IP Address AVPP IP Address IP Address of Avaya Voice Priority Processor, created in Step 2 of Section 4 ESSID Static Entry ESSID:Static Entry SSID from Step 1 in Section 6 Security WPA2-PSK WPA(2) Passphrase Passphrase from Step 1in Section 6 Generate PSK from Passphrase and SSID Press this button WPA(2) Mode Passphrase The picture below shows the top half of the configuration cradle screen: 14 of 29

15 The picture below shows the bottom half of the configuration cradle screen. 15 of 29

16 5. Save the Phone configuration. Press the right arrow button that is to the right of the Copy settings field. Press the Write Phone button. 16 of 29

17 6. Avaya AP-8 Wireless Access Point Configuration This section describes the Avaya AP-8 Wireless Access Point configuration. Configuration of the AP-8 Wireless Access Point is performed via a web browser. Open a browser with the IP Address of the AP-8 Wireless Switch. 17 of 29

18 1. Configure a Service Set Identifier (SSID) for the Wireless LAN. Select Configure on the left side of the screen. From the top tabs, select the Network tab. Within that screen, select the Wireless-B tab. Enter a unique string in the Network Name field. Press the OK button. 18 of 29

19 2. Configure a Security Profile. Select the SSID/VLANSecurity tab from the top and then within that screen, select the Security Profile tab. Press the Add button. Scroll down and un-check the Non Secure Station check box. Check the WPA-PSK Station check box and enter a string with a minimum of eight characters in the PSK Passphrase text box. This string will also be used on the Avaya 3620 telephone. See Step 3 in Section 5 for details. Press the OK button. Press the orange back arrow button near the top of the screen. Note the number of the Security Profile just created. 19 of 29

20 3. Assign the Security Profile to the Wireless LAN. Select the SSID/VLANSecurity tab from the top and then within that screen, select the Wireless-B tab. Scroll down and enter the Security Profile number created in the last step in the Security Profile field. Press the OK button. 20 of 29

21 4. Save changes to the AP-8. The changes require a reboot. Select Commands on the left side of the screen. From the top tabs, select Reboot. Press the Reboot button on the screen. 21 of 29

22 7. Testing The interoperability testing focused on verifying interoperability between the Avaya 3620 Wireless IP telephone, the Avaya IP Office and the Avaya AP-8 Wireless Access Point using the configuration shown in Figure General Test Approach Calls were placed from the Avaya 3620 telephones and Avaya 4620 IP telephones. Talkpath was verified. The features listed in Section 1.1 were tested using the 3620 telephone Test Results All tests passed successfully. All products operated as expected. 8. Verification and Troubleshooting 8.1. Avaya IP Office Troubleshooting Troubleshooting can be done on the IP Office via the IP Office System Monitor application. Log into the IP Office Monitor PC and select Start Programs IP Office Monitor to launch the IP Office System Monitor application. Log into the application using the appropriate credentials. 22 of 29

23 Select Trace Options under the Filters Menu. Select the H.323 tab and configure as illustrated below. Press the OK button. When the system is configured correctly, the following Registration messages are displayed in IP Office System Monitor for the Avaya 3620 Wireless IP telephone during registration. 23 of 29

24 mS PRN: QMC RESREC ffe ffe7a90c ff2ce260 ff2cea mS RasRx: v=iface=lan1, Src= :11188, Dst= :1719 tos=88 peb=0 RasMessage = gatekeeperrequest = { requestseqnum = 0x3 protocolidentifier = rasaddress = ipaddress = { ip = a8 (((. port = 0x2bb4 endpointtype = { mc = false undefinednode = false endpointalias = { 1 item(s) [0] = e164 = authenticationcapability = { 1 item(s) [0] = pwdsymenc algorithmoids = { 1 item(s) [0] = mS PRN: Recv: GatekeeperRequest a mS RasTx: v=src= :1719, Dst= :11188 tos=88 peb=0 RasMessage = gatekeeperconfirm = { requestseqnum = 0x3 protocolidentifier = gatekeeperidentifier = E A61A rasaddress = ipaddress = { ip = (((. port = 0x6b7 authenticationmode = pwdsymenc tokens = { 1 item(s) [0] = { tokenoid = 0.0 timestamp = 0x4422ce20 random = 0xfffe9b1 generalid = e DEFINITY algorithmoid = mS RasRx: v=iface=lan1, Src= :11188, Dst= :1719 tos=88 peb=0 RasMessage = registrationrequest = { requestseqnum = 0x2 protocolidentifier = nonstandarddata = { nonstandardidentifier = object = data = c 1c d a. 24 of 29

25 discoverycomplete = true callsignaladdress = { 1 item(s) [0] = ipaddress = { ip = a8 (((. port = 0x2bb5 rasaddress = { 1 item(s) [0] = ipaddress = { ip = a8 (((. port = 0x2bb4 terminaltype = { mc = false undefinednode = false terminalalias = { 1 item(s) [0] = e164 = endpointvendor = { vendor = { t35countrycode = 0xb5 t35extension = 0x0 manufacturercode = 0x4c54 productid = f f 6e 65 IP_Phone versionid = 31 2e cryptotokens = { 1 item(s) [0] = cryptoeppwdencr = { algorithmoid = params = { encrypteddata = c4 7c a ea 88 3a b1 fa b5 6e d4. Bx.d8r..:...n. 0a b b4 3f b3 0e b 00 b3..y(...?..a... keepalive = false NonStandardDataMessage = loginrequest = { forcelogin = false audiocapable = true callsigprotocol = h323annexl-p connectiontype = lan emergencycallhandling = emerextension macaddress = d a of 29

26 8.2. Avaya 3620 Wireless IP Telephone Troubleshooting 3620 Display Message Explanation Actions No Net Found The Avaya 3620 Wireless IP telephone cannot access the Wireless LAN. Verify that the SSID on the 3620 matches the administered SSID on the Avaya AP-8 Trying aaa.bbb.ccc.ddd This means that the 3620 cannot access the IP Office. The IP Address indicated by aaa.bbb.ccc.ddd is the IP Office IP Address. Authentication Error The Passkey does not match the one administered on the Avaya AP-8 Access Point. Access Point. Check that the appropriate IP routes are administered in the Avaya AP-8 Access Point. Verify that the Passkey has been entered correctly. 26 of 29

27 8.3. Avaya AP-8 Information View the status of the Avaya 3620 Wireless IP telephones by selecting Commands on the left side of the screen. From the top tabs, select Station Statistics. This displays the number of Clients that are using the Avaya AP-8 Access Point. 9. Conclusion These Application Notes describe the steps for configuring the Avaya 3620 Wireless IP telephone with the Avaya IP Office 406V2.The Avaya 3620 Wireless IP telephone can be successfully used with IP Office. 10. Additional References 1. Product documentation for Avaya IP Office may be found at: 2. Product documentation for the Avaya 3620 Wireless IP telephone can be found at: under Wireless Telephone Solutions. 27 of 29

28 3. Application Notes for Infoblox DNSone in an Avaya Communication Manager Wireless IP Telephony Infrastructure can be found at: 4. Avaya Configuration Cradle Administrator s Guide for the 3600 Series Wireless IP Telephones can be found at: under Wireless Telephone Solutions. 28 of 29

29 Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by and are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice. The configurations, technical data, and recommendations provided in these Application Notes are believed to be accurate and dependable, but are presented without express or implied warranty. Users are responsible for their application of any products specified in these Application Notes. Please any questions or comments pertaining to these Application Notes along with the full title name and filename, located in the lower right corner, directly to the Avaya Solution & Interoperability Test Lab at 29 of 29