Océ CS2024. Reference Guide. Basic Operation. Using Operation Panel. Maintenance. Troubleshooting. Safety Warnings and Precautions...

Transcription

1 Océ CS2024 Reference Guide Safety Warnings and Precautions... 2 Basic Operation Printer Part Names... 6 Switching the Printer On... 8 Loading Roll Media Loading Cut Sheets Printing from Windows Canceling a Print Job from Windows What the Printer Driver Can Do Setting the Printer Driver for Printing Tasks Using Operation Panel How to Perform Function Menu Settings Function Menu Flow Maintenance Replacing Ink Tanks Cleaning the Printer Checking the Condition of the Printing Cleaning the Printhead Aligning the Printhead Adjusting Amount of Media Feed Troubleshooting Message Is Displayed When You Cannot Print Unexpected Printing Results Removing Media Jams Consumables Index... 61

2 Safety Warnings and Precautions Obey the warnings and precautions below to use the printer safely. Also, do no operations and procedures other than the ones described in this manual. Unexpected accidents can cause a fire or electrical shocks. Warning Printer location Do not set up the printer in any location exposed to alcohol, thinner, or any other type of volatile liquid. If a flammable liquid comes into contact with electrical components inside the printer, this could cause a fire or electrical shock. Power Supply Never handle the power cord with wet hands. This could cause electrical shock. Insert the power cord securely and completely into the power source. If the power cord is not inserted completely, this could cause a fire or electrical shock. Do not use any power cord other than the one provided. This could cause a fire or electrical shock. Also, never use the power cord with any other electrical device. Never cut the power cord or attempt to modify it, and never stretch it or bend it forcefully. Never place a heavy object on the power cord. Damaged sections of the power cord could cause a short circuit and lead cause a fire or electrical shock. Never connect the power cord to a power strip or any power source shared by other electrical devices. This could cause a fire or electrical shock. Never knot the power cord or wrap it around itself. This could cause a fire or electrical shock. Periodically disconnect the power cord and use a dry cloth to wipe away dust that has collected on the plug and the area around the power source. Leaving the cord plugged in and not cleaned for a long period, especially in an area subject to dust, oil, and humidity, could cause the insulation material to deteriorate and lead to a fire. 2

3 In an Emergency... Cleaning the Printer Pacemakers Safety Warnings and Precautions If the printer emits smoke or strange odors, continuing to use the printer could lead to a fire or electrical shock. Switch the printer off immediately and remove the power plug from the power source. Contact the nearest service center. Use a damp cloth to clean the printer. Never use alcohol, benzene, thinner, or any other type of flammable cleaner. If such materials contact any electrical component inside the printer, a fire or electric shock may occur. This printer generates a low magnetic field. Anyone wearing a pacemaker who experiences discomfort while working around the printer should leave the area. Consult a physician before continuing to work around the printer. Caution Printer location Never set the printer on an unstable or vibrating surface. If the falls over, this could cause personal injury. Never set up the printer in a location that is exposed to high humidity or large amounts of dust, or exposed to direct sunlight, high temperature, or open flame. This could cause a fire or electrical shock. Use the printer location in an environment where temperature and humidity are within the ranges of 5 C to 35 C (41 F to 95 F) and 10 to 90% RH (with no condensation). Never place the printer on a heavy wool or shag carpet. This could allow something to enter the printer and cause a fire. Microsoft, Windows and Windows NT are registered trademarks of Microsoft Corporation in the United States. 3

4 Safety Warnings and Precautions Moving the Printer Power Supply To avoid the hazard of a dangerous fire, keep the area around the power supply where the printer power cord is connected so you can disconnect it immediately if the printer starts operating abnormally (emitting smoke or odd noises, etc.). Locate the printer as close as possible to the power supply and make sure the power supply is easily accessible. Never install the printer near large office equipment or any other type of electrical device that emits a strong magnetic field. This could cause abnormal operation or damage the printer. The printer alone weighs 40 kg (88 lb.). To prevent painful back or other injury, at least two people, one each on the left and right side, are required to move the printer. When you move the printer, be sure to remove the printer from the stand. Two or more people should firmly grip the handles provided below each side of the printer. Gripping either side of the printer at any other location is not safe and could cause the printer to fall and cause injury. Always grip the plug to remove it from the power supply. Pulling on the power cord could damage it and lead to a fire or electrical shock. Never use and extension cord. This could cause a fire or electrical shock. To prevent fire or electrical shock, never use a power supply source other than the one rated for the printer in the country where you purchased the printer. AC V, 50/60 Hz Cleaning the Printer Always disconnect the power cord before cleaning the printer. If the printer is switched on accidentally, moving parts inside the printer could cause personal injury. 4

5 Printhead, Ink Tanks and Maintenance Cartridge Safety Warnings and Precautions Always store consumables in a safe location where it is out of the reach of small children. If a child licks or ingests ink accidentally, seek medical assistance immediately. Avoid dropping or shaking printheads, ink tanks, and maintenance cartridges. Spilled ink can stain clothing and the work area. Never touch the electrical contacts of the printhead after printing. The contacts become extremely hot and can cause minor burns. Other Problems Never disassemble the printer or attempt repairs. There are high voltage points inside the printer that can cause a fire or electrical shock. Never use flammable sprays around the printer. The gas of a flammable spray can cause a fire or electrical shock. If it contacts high voltage points inside the printer. Never insert your hand into the printer while it is printing. Moving parts inside the printer can cause injury. Never place anything on the printer such as small metal objects (paper clips, staples), liquids, any type of liquid container that contains flammable liquids (alcohol, benzene, etc.). If such objects fall into the printer, this could cause a fire or electrical shock. After removing the cutter blade, never touch the cutting edge. This could cause personal injury. To prevent a fire hazard or dangerous electric shock, if a foreign object falls into or a liquid spills into the printer, press the Power button immediately to switch the printer off, unplug the printer power cord from the power supply, then call for service. If you continue to use the printer, this could cause a fire or electrical shock. Connect the interface cable correctly. To avoid damage, before connection make sure that the shape of the cable connector matches the connection point on the printer. 5

6 Printer Part Names Front View Upper cover Cutting groove Operation panel Right cover Output assist guides Maintenance Cartridge Maintenance Cartridge cover Stand Output stacker Back View Release lever Power connector Roll holder slot Holder stopper Roll holder Expansion board slot Lift handles USB port 6

7 Printer Part Names Inside the Upper Cover Upper cover stopper Carriage rail Paper restraint Platen Media guideline Borderless print ink groove Carriage (Inside Upper Cover) Carriage cover Printhead height adjustment lever Printhead lock cover Carriage Replaceable Printhead Printhead lock lever Cutter Blade Inside the Right Cover Y Ink Tank Cover M Ink Tank Cover PM Ink Tank Cover C Ink Tank Cover PC Ink Tank Cover Bk Ink Tank Cover Y Ink Tank M Ink Tank PM Ink Tank C Ink Tank PC Ink Tank Bk Ink Tank 7

8 Switching the Printer On Switching the Printer On 1 Press the Power button. Cleaning Initializing Media Loaded No Media Loaded Bk Ready to Print Cleaning Offline Load Roll Media Roll Media Loaded or Printer Switched to Cut Sheet Feed with Cut Sheets Loaded Important The Message lamp flashes when a message is displayed. Read the message and perform the required procedure. ( P.42) Switching the Printer Off 1 Check the display to make sure that a print job is not in progress. Press and hold down the Power button for over one second until you see Shut Down.. in the display then release the button. Bk Cleaning Shut Down.. Please Wait.. Printer off Please Wait.. is displayed for a few seconds, then the printer switches off. 8

9 Switching the Printer On and Offline Press the button to switch the operation mode. 1 Press the button then select the operation mode. mode Offline mode Function menu display mode Bk Offline FeedPaper MAIN MENU Head Cleaning An error has occurred or no media loaded Media loaded mode With displayed on the operation panel, the lamp lights. If no media is loaded, or if a message is displayed on the operation panel, the printer will not enter the online mode even when you press the button. Every time you remove the cause of a printer error, the printer will automatically enter the online mode. Offline mode With Offline displayed on the operation panel, the lamp goes off. Function menu display mode While MAIN MENU is displayed on the operation panel, you can use the arrow buttons (,,, ) and the OK button to operate the function menus. Note If the printer remains idle for more than 15 minutes (if no print jobs are received or if no operation panel buttons are pressed), the printer automatically enters the sleep mode to conserve energy (this is the factory default setting). Only the lamp remains on while the printer is in the sleep mode; the display and other lamps remain off. The printer wakes from the sleep mode as soon as it receives a print job or if you press a button on the operation panel. The printer requires about 5 sec. to recover from the sleep mode. 9

10 Loading Roll Media Roll Media Out or Replacing with Different Roll Media Offline Load Roll Media Cleaning Follow the procedure below to replace roll media, select the Media Type, then press the OK button. 1 Press and hold the Paper Source button for 1 second or more to light the Roll Media lamp. Bk Cleaning Press the OK button to eject any remaining roll or cut sheet media. If there is any media that cannot be cut automatically remaining in the printer, use a cutter or a pair of scissors to cut it, push the release lever to the rear to open, then rotate the roll holder to take up the slack on the roll media. 2 Open the upper cover. 10

11 Loading Roll Media 3 Lower the lever of the holder stopper toward the outside, remove the holder stopper from the roll holder, set the leading edge of roll on a table, slide the roll onto the roll holder from the left until it stops against the tube, then insert it firmly. 4 Attach the holder stopper to the right side of the roll holder and insert it until it contacts the core of the roll, then push the holder stopper lever (a) over toward the shaft to lock it. 5 Hold the ends of the roll with the roll facing the printer, then align and set the ends of the roll holder core (b) into the guide grooves (c) of the roll holder slots. 11

12 Loading Roll Media 6 Push the release lever toward the rear to open it, pull out the roll media evenly and insert it into the feed slot (d) and feed it until you hear the sound of the vacuum. If it is difficult to insert the media into feed slot (d) insert either the left corner or right corner to feed diagonally, then straighten and feed it so it is parallel. d 7 Open the upper cover and while gently pulling out the center of the leading edge of the roll media to the cutter groove (e) position, align the right edge of the media so it becomes parallel to media guideline (f), then pull the release lever to the front to close it. f Important Do not pull strongly on the roll media when you align it with the guideline. The roll media may not feed out straight in some cases. e 8 Raise the upper cover stopper to release the lock then close the upper cover. Media Type is displayed. 12

13 Loading Roll Media 9 Press or to select the setting for the type of roll media then press the OK button. Media Type HW Coated Cleaning The selection is prefixed with an equals sign (=) to indicate the roll media type that is selected. The table below lists the recommended settings for Océ media. Océ Media name Name Printer Operating Panel IJM005 Océ Draft Paper Draft Paper IJM020 Océ Standard Paper Standard Paper IJM113 Océ Premium Paper 90g/m2 Premium Paper IJM150 Océ SmartMatt Paper SmartMatt Paper IJM215 Océ SmartFitPlus PhotoGloss SmartFit Photo IJM250 Océ Smart Dry Photo Paper Gloss Smart Dry Photo IJM311 Océ Double Matt Film DM Film IJM138 Océ Transparent Paper 90g/m2 Transp. Paper Océ Check Plot Bond Check Plot Bond Océ Deluxe Bond Deluxe Bond Océ Premium Color Bond Premium Bond AMPP07 Océ PrintPerfect Alternative Matte Photopaper PrintPerfect GIPPLS7 Océ PhotoPerfect Plus Glossy Photopaper PhotoPerfect PSDRY8 Océ Instant Dry Photopaper Photo Dry Océ Double Matte Film 4 mil Ink Jet Film Océ Color Vellum 20 lb. Premium Vellum The roll media starts to feed. 10 When the roll media remaining detection feature is on, press or to detect the length of the loaded media, then press OK. Roll Length Set 30.0m Cleaning An equals sign (=) is displayed to the left length of the roll media, and once preparation is finished, is displayed. 11 If the output assist guides are not extended, pull it out. 13

14 Loading Cut Sheets Important When loading media that is longer than 914 mm (36 ), the trailing edge will touch the floor and foul the printing surface. Before you load a long cut sheet, remove the roll holder and spread a clean cloth or some paper on the floor, or insert the trailing edge of the sheet into the output stacker. 1 Press and hold the Paper Source button for 1 second or more to light the Cut Sheet lamp. Bk Cleaning Press the OK button to eject any remaining roll or cut sheet media. If there is any media that cannot be cut automatically remaining in the printer, use a cutter or a pair of scissors to cut it, push the release lever to the rear to open, then rotate the roll holder to take up the slack on the roll. 2 Open the upper cover and push the release lever toward the rear. 3 With the print side of the cut sheet facing up, insert and press down parallel on the sheet, making sure it is aligned with the media guideline (a) on the right and aligned with the orange media guideline (b) at the back. If the cut sheet is curled, correct the curling and set again. b a When the cut sheet is inserted, the printer grabs it and holds it on the platen. 14

15 Loading Cut Sheets 4 Pull the release lever forward to close, raise the upper cover stopper and release the lock, then close the upper cover. Media Type is displayed. 5 Press or to select the name of the media type then press OK. Media Type HW Coated Cleaning The selection is prefixed with an equals sign (=) to indicate the roll media type that is selected. The table below lists the possible settings for the cut sheet type. Only the types of media that can be used with the black ink tank installed in the printer are displayed. Océ Media name Name Printer Operating Panel IJM005 Océ Draft Paper Draft Paper IJM020 Océ Standard Paper Standard Paper IJM113 Océ Premium Paper 90g/m2 Premium Paper IJM150 Océ SmartMatt Paper SmartMatt Paper IJM215 Océ SmartFitPlus PhotoGloss SmartFit Photo IJM250 Océ Smart Dry Photo Paper Gloss Smart Dry Photo IJM311 Océ Double Matt Film DM Film IJM138 Océ Transparent Paper 90g/m2 Transp. Paper Océ Check Plot Bond Check Plot Bond Océ Deluxe Bond Deluxe Bond Océ Premium Color Bond Premium Bond AMPP07 Océ PrintPerfect Alternative Matte Photopaper PrintPerfect GIPPLS7 Océ PhotoPerfect Plus Glossy Photopaper PhotoPerfect PSDRY8 Océ Instant Dry Photopaper Photo Dry Océ Double Matte Film 4 mil Ink Jet Film Océ Color Vellum 20 lb. Premium Vellum The printer prepares to feed cut sheets, and when preparation is finished you will see displayed on the printer operation panel. 6 If the output assist guides are not extended, pull them out. 15

16 Printing from Windows Select Print from the File menu to print from a software application on Windows. 1 In the software application select Print from the File menu. The Print window appears. 2 Make sure the name of the printer is displayed in the Select Printer box, perform the settings for the Page Range and Number of copies group, then click the Print button. On the Main and Page Setup sheets, select the other settings for the print job. 3 Click the Print button. The print job starts. 16

17 Canceling a Print Job from Windows Follow this procedure to cancel a print job. 1 In the Printers folder, double-click the icon for the printer. 2 Select the job to cancel, then select Cancel All Documents from the Printer menu. The print job is deleted. 3 If the print in progress display on the printer does not go off and the online lamp is flashing, press and hold the Stop button for one sec. The print job in progress will be deleted. 4 If the Data lamp is off and you cannot cancel the print job, click the button on the taskbar to open the GARO Status Monitor, and then on the Printer Status click the Cancel Job button. 5 If you cannot cancel with the above procedure, hold down the Power button for one second or more until Shut Down.. appears, then switch the printer off and on again. All print jobs are deleted after the printer is switched off. 17

18 What the Printer Driver Can Do The printer driver presents a large variety of functions easily used to do print jobs. Print Preferences The colour quality depends strongly on the media type used and the settings in the driver. For consistent high colour quality, use Océ media print preferences, listed in the table below.. Océ Media name Name Printer Operating Panel Name Printing Preferences in driver Name Remote UI 1 IJM005 Océ Draft Paper Draft Paper Océ Draft Paper Océ Draft Paper 2 IJM020 Océ Standard Paper Standard Paper Océ Standard Paper Océ Standard Paper 3 IJM113 Océ Premium Paper 90g/m2 Premium Paper Océ Premium Paper Océ Premium Paper 4 IJM150 Océ SmartMatt Paper SmartMatt Paper Océ SmartMatt Paper Océ SmartMatt Paper 5 IJM215 Océ SmartFitPlus Océ SmartFitPlus Photo SmartFit Photo Océ SmartFitPlus Photo Paper PhotoGloss Paper 6 IJM250 Océ Smart Dry Photo Paper Gloss Smart Dry Photo Océ Smart Dry Photo Paper Océ Smart Dry Photo Paper 7 IJM311 Océ Double Matt Film DM Film Océ Double Matt Film Océ Double Matt Film 8 IJM138 Océ Transparent Paper 90g/m2 Transp. Paper Océ Transparent Paper Océ Transparent Paper Océ Check Plot Bond Check Plot Bond Océ Check Plot Bond Océ Check Plot Bond Océ Deluxe Bond Deluxe Bond Océ Deluxe Bond Océ Deluxe Bond Océ Premium Color Océ Inkjet Premium Color Premium Bond Océ Inkjet Premium Color Bond Bond Bond 12 AMPP07 Océ PrintPerfect Alternative Matte Photopaper PrintPerfect Océ Matte Photopaper Océ Matte Photopaper 13 GIPPLS7 Océ PhotoPerfect Océ PhotoPerfectPlus PhotoPerfect Océ PhotoPerfectPlus Photopaper Plus Glossy Photopaper Photopaper 14 PSDRY8 Océ Instant Dry Photopaper Photo Dry Océ Instant Dry Photopaper Océ Instant Dry Photopaper Océ Double Matte Film 4 mil Ink Jet Film Océ Ink Jet Film Océ Ink Jet Film Océ Color Vellum 20 lb Premium Vellum Océ Premium Vellum Océ Premium Vellum 18

19 Main Sheet Page Setup Sheet What the Printer Driver Can Do Presents the overall settings for the media type, color, and so on. Sheet Menu Item Setting Contents Print Preferences You can easily print with settings that are appropriate for the types of documents that you print most frequently. ( P.18) Media Type Use this setting to set the media type. Print Quality Select a setting to set it s the priority for Print Quality: High, Standard, Draft, Custom Settings. Color Mode Select the printing method for Color: Color, Monochrome, Solid Color, Black Only. Manual Color Allows free manual adjustment of color Settings balance, saturation, brightness, and contrast. Open Preview An image of the print job is displayed on the screen When Print Job as soon as the print job starts so you can confirm the Starts content before you start the print. Status Monitor... Follow the procedure below to start the Status Monitor. About Displays the version number of the printer driver. Defaults Returns the settings on the sheets to their initial (default) settings. Presents the items for media and printing methods. Sheet Menu Item Setting Contents Page Size Sets the size of the page for the print data. Borderless Printing Prints the image with no margin at the four edges of the sheet. There are limitations on the width and type of media. Enlarged/Reduced Allows you to enlarge or reduce printing. Printing Enlargement and reduction: Fit Media Size, Fit Roll Paper Width, Scaling. Media Size Allows you to specify the actual size of the media where the job will print. Orientation Allows you to select either portrait or landscape printing. Rotate Page 90 degrees (Conserve Paper) Media Source Roll Paper Width Auto Cut... Size Options... When the length of the image for printing is shorter than the width of the loaded media, the image is rotated 90 degrees and printed across the width of the media to conserve paper. Specifies whether roll media or cut sheets are the Media Source. Specifies the width of the roll paper to be used. Specifies whether the sheet is cut after printing. Allows you to define free sizes other than the standard sizes so you can print do long prints. 19

20 What the Printer Driver Can Do Layout Sheet Presents the items for setting up page processing. Sheet Menu Item Setting Contents Page Layout This feature allows you to print several pages up on the same sheet or break up an enlarged image by printing it over several sheets. Watermark Overlays a watermark on the printed image. Print Centered When the image to be printed is smaller than the sheet, you can print the image centered so the margins are even. Rotate 180 degrees This feature rotates the image 180 degrees. No Spaces at Top or When the image to be printed is smaller Bottom (Conserve than the media, you can set the printer it Paper) does not feed for the top and bottom margins. Copies Specifies the number of copies to print. Special Settings If the print results are not what you expect, you can change how the print job is processed. Maintenance Sheet Presents the items and settings for maintaining the printer. Sheet Menu Item Setting Contents Utility Open the Status Monitor and display the Utility sheet. Allows printing the nozzle check pattern, printhead cleaning, printhead position adjustment, amount of line feed adjustment. Update Ink Use this setting to set the type of black ink. Information Click the Ink Information button to set the printer automatically to operate with the black ink tank mounted in the printer. If this setting does not match the type of black ink loaded in the printer, this will cause poor print quality. 20

21 Setting the Printer Driver for Printing Tasks Here we will show you how to set up the printer driver for commonly used printing objective. For more details, please refer to Printing Methods for Different Objectives in Chapter 3 of the User s Guide. Borderless Printing The printer can do borderless printing at the four edges of the media as shown in the photo. Banner Sheet Menu Item Setting Values Main Sheet Media Type Select a media that can be used for borderless printing. Page Setup Sheet Borderless Printing Click and select. Borderless Printing Method Select Page Size, other settings for objective. Simple borderless print: Scale to fit the Page Size Automatic borderless printing: Fit Roll Paper Width Actual size borderless: Print Image with Actual Size Media Source Select the Roll Paper. Roll Paper Width Sizes that support borderless printing (10, 14, 16, JIS B2, ISO A1, 24 ) You can make long printouts up to meters long for vertical or horizontal banners for hanging. Summer Festival Summer Sheet Menu Item Setting Values Main Sheet Media Type Select the media for the print job. Page Setup Sheet Custom Media Size Name Register as a custom size one of the standard media sizes provided in the software application that has the same ratio of height and width. Page Size Select the custom size stored for banner printing. Enlarged/Reduced Printing Select then select Fit Roll Paper Width. 21

22 Setting the Printer Driver for Printing Tasks Automatic Enlargement and Reduction You can print and have the image automatically enlarged or reduced to fit on the width of the media on the roll. You can make prints easily that fill the entire width of the media. Sheet Menu Item Setting Values Main Sheet Media Type Select the media for the print job. Page Setup Sheet Page Size Select the page size for the print job. Enlarged/Reduced Printing Select then select Fit Roll Paper Width. Media Source Select the Roll Paper. Multiple Page Printing You can reduce the size of the image and print multiple copies on one sheet. Use this feature to save paper when you need to only confirm the content. Sheet Menu Item Setting Values Main Sheet Media Type Select the media for the print job. Page Setup Sheet Page Size Select the page size for the print job. Media Source Select the media for the print job. Layout Sheet Layout Check and select the number of pages to print on one sheet. Set Button Select the order of the layout. 22

23 Poster Printing Setting the Printer Driver for Printing Tasks You can enlarge an image and have it print in sections on several sheets. This is convenient when you need to paste together sheets to form one large poster. Sheet Menu Item Setting Values Main Sheet Media Type Select the media for the print job. Page Setup Sheet Page Size Select the page size for the print job. Media Source Select the media for the print job. Layout Sheet Layout Check and select the number of pages to print on one sheet. Set Button Select the partition to print. Printing with Watermarks You can stamp your printouts with watermarks or transparent overlays. SECRET DRAFT DO NOT COPY DO NOT COPY DO NOT COPY DO NOT COPY DO NOT COPY Sheet Menu Item Setting Values Main Sheet Media Type Select the media for the print job. Page Setup Sheet Page Size Select the page size for the print job. Media Source Select the media for the print job. Layout Sheet Watermark Check and select the name of a watermark. Edit Watermark Button Perform the watermark settings as need, or register a new watermark. 23

24 How to Perform Function Menu Settings You can use the function menus to perform system settings, set up options, clean the printhead, perform test prints and perform other tasks. ( P.26) Press or to display the next item, press to display the next level below, or press to return to the previous level. The setting values for each items can be performed pressing OK button. The procedure below shows you how to set the sleep timer as an example of how to make settings on the operation panel. Note When Use Power Save is Off, the Sleep Timer item is not displayed. First, select On for Use Power Save. Before shipping a printer, On is selected. 1 Press the button then select MAIN MENU. MAIN MENU Head Cleaning 2 Press the or button to select System Setup then press. MAIN MENU System Setup System Setup Warning The next level of the menu is displayed. Note The mark in the lower right corner of the display indicates that there is another level below the current display. 24

25 How to Perform Function Menu Settings 3 Press or to select Sleep Timer then press. System Setup Sleep Timer The setting value for the selected item appears. Sleep Timer = 15 min. 4 Press the or button to select the desired setting then press the OK button. g Sleep Timer 10 min. The selected value is prefixed with an equals sign (=). Sleep Timer = 10 min. Note If the mark is not displayed in the lower right corner of the display, the value of the setting is displayed. Select the value of the setting and click the OK button. 5 Press the button to display. Bk The lamp lights and the printer is ready to print. Note The settings done on the printer operation panel are applied to all print jobs as the printer default settings. However, if the same settings on the printer driver are set then the printer driver settings take priority in print jobs. 25

26 Function Menu Flow The following illustration shows you how the items of the function menus are organized. *1 Pigment ink printer only Dye ink printer only Continued Next Page Media Type Chng Head Hght Force Cutting Head Cleaning 005 Océ Draft Paper 020 Océ Standard Paper 113 Océ Premium Paper 90g/m2 150 Océ SmartMatt Paper 215 Océ SmartFitPlus PhotoGloss 250 Océ Smart Dry Photo Paper Gloss 311 Océ Double Matt Film 138 Océ Transparent Paper 90g/m Océ Check Plot Bond Océ Deluxe Bond Océ Premium Color Bond AMPP07 Océ PrintPerfect Alternative Matte Photopaper GIPPLS7 Océ PhotoPerfect Plus Glossy Photopaper PSDRY8 Océ Instant Dry Photopaper Océ Double Matte Film 4 mil Océ Color Vellum 20 lb. Yes No Yes No Head Cleaning B Head Cleaning A 26

27 Function Menu Flow Continued Previous Page *2 *3 Continued Next Page Rep. Ink Tank ChangeBkInkType Med.Detail Set. Yes No Yes No (Media Type) Return Defaults Width Detection Skew Check Lv. Correct Smear CutDustReduct. Cut Speed Standard Cutter VacuumStrngth Media Thickness Far End RllMrgn NearEnd RllMrgn Scan Wait Time Drying Time Yes No Media Size? Off On Off Loose Standard On Off On Off Fast Standard Disable Enable Very Strong Strong Standard Weak Thin Standard Thick 5mm 10mm 5mm 20mm 9 sec. 7 sec. 5 sec. 3 sec. 1 sec. Off 60 min. 30 min. 10 min. 5 min. 3 min. 1 min. 30 sec. Off *1 Displayed only when media is loaded. *2 Not displayed during maintenance cartridge warning. *3 Displayed only during printing. 27

28 Function Menu Flow Continued Previous Page Continued Next Page Adjust Printer Auto Head Adj. Advanced Adj. Standard Adj. Auto Print Manual Head Adj Detailed Pttrn Feed Priority Adjust Band Advanced Adj. Standard Adj. Print Length Band Joint Standard Pttrn Interface Setup *4 *5 *6 *6 *6 *6 *6 Color Calib. Adjust Length -0.70% ~ 0.00% ~ 0.70% Fine Tuning Color Calib. K Color Calib. Y Color Calib. M Color Calib. C Color Calib. PC Color Calib. PM Return Defaults EOP Timer 10 min. 30 min. 60 min. 10 sec. 30 sec. 1 min. 2 min. 5 min. TCP/IP TCP/IP IP Mode Protocol *7 *8 IP Setting NetWare NetWare Frame Type Print Service AppleTalk Off On Ethernet Driver Auto Detect Comm.Mode Ethernet Type Spanning Tree MAC Address Init. Settings Ok? Maintenance Replace P.head No *2 *2 Move Printer No Yes Yes Use Not Use 100 Base-TX 10 Base-T Full Duple Half Duplex Off On RPrinter Bindary Pserver NPrinter NDSPserver Ethernet 2 Auto Detect Ethernet SNAP Ethernet Ethernet On Off Default G/W Subnet Mask IP Address RARP BOOTP DHCP Automatic Manual On Yes No -3 ~ 0 ~ 3 Yes No Yes No Yes No Yes No Off On Yes No Yes No ~ Off On 28

29 Function Menu Flow Continued Previous Page Information Test Print System Setup Reset MediaType Chk Remain.Roll Keep Media Size Change Cutter Warning Roll Length Set Menu Map Print Job Log Media Details Status Print Language Date Format Time Zone Length Unit Use Power Save Sleep Timer Stop Ink Check Nozzle Check Nozzle Check Counter Job Log Error Log MAC Address Ext. Interface RAM Version Cut Count Coverage All Coverage Ink Consumed Interface Media Type Print Size Print Time Print End Time Print Start Time Job Status Page Count User Name Document Name Yes No Español Deutsch Italiano Françias English 10 min. 5 min. 60 min. 50 min. 40 min. 30 min. 20 min. 15 min. Y Ink Tank M Ink Tank PM Ink Tank C Ink Tank PC Ink Tank Bk Ink Tank 1 page Off 10 pages Unknown Manual Setting 40ft. ~ 150ft. 12.0m ~ 50.0m Off On On Off Yes No Med.type Wrning Head Ht. Wrning Buzzer *9 mm/dd/yyyy dd/mm/yyyy yyyy/mm/dd -1:Cape Verde -2: -3:Buenos Aires -4:Santiago -5:NewYork (EST) -6:Texas (CST) -7:Arizona (MST) -8:Oregon (PST) -9:Alaska (AKST) -10:Hawaii (AHST) -11:Midway is. -12:Eniwetok +12:Wellington +11:NewCaledonia +10:Canberra +9:Tokyo, Seoul +8:Hong Kong +7:Bangkok +6:Dacca +5:Islamabad +4:Eerevan, Baku +3:Moscow +2:Athens, Cairo +1:Paris, Rome 0:London (GMT) feet/inch meter Off On Yes No Off On Check Head Hght Off On Off On *4 Displayed only when Band Joint is selected as the Feed Priority. *5 Displayed only when Print Length is selected as the Feed Priority. *6 Displayed only when Network board is installed. *7 Displayed only when Automatic is selected as the IP Mode. *8 Displayed only when Manual is selected as the IP Mode. *9 1 to 91 m (1 to 300 feet) can be set as the Manual Setting. For more details about settings, please refer to Menu Settings Summary Tables in Chapter 1 of the User s Guide on the User Manuals CD-ROM. 29

30 Replacing Ink Tanks When the Rep. Ink Tank Message Is Displayed ERROR E02500 Rep. Ink Tank Cleaning 1 Check the display to make sure that a print job is not in progress. ERROR E02500 Rep. Ink Tank Cleaning 2 Open the right cover. Ink Cleaning 3 Press the ink tank lever of the color you want to replace, open the ink tank cover, then remove the ink tank. 30

31 Replacing Ink Tanks 4 Slowly rotate a new ink tank still in its package 7 or 8 times, then remove it from its package. Important Always hold an ink tank by the grips (a) on the left and right side of the ink tank. Never touch the ink supply port (b) or the terminal (c). This could damage the ink tank, cause poor print quality, or stain the work area. a b c 5 Hold the ink tank with the label positioned as shown, insert into the holder, then press down on the ink tank cover until you hear it click and close. 6 When changing an tank of another color, repeat steps 3 to 5. 7 When you finish replacing ink tanks, close the right cover. The printer returns to the or Offline mode. Printing restarts if the Rep. Ink Tank message displayed during a print job. 31

32 Cleaning the Printer To maintain print quality and avoid problems, you should clean the printer and inside the upper cover once a month. You should also clean the platen inside the upper cover after doing borderless printing, printing on small media sizes, and before you switch the printing media. Obey the following precautions when you clean the printer. Caution Before you clean the printer, always switch the printer off and unplug its power cord from the power supply. If the printer is accidentally switched on while you are cleaning it, moving parts inside the printer could cause personal injury if you are touching them. Never use a flammable liquid like thinner, benzene, alcohol, etc. to clean the printer. If such combustible materials come into contact with electrical component inside the printer, this could cause a fire or electrical shock. To avoid personal injury from an electrical shock, never handle the power cord or plug when your hands are wet. 1 Press and hold down the Power button until you see Shut Down.. then release the button. Shut Down.. Please Wait.. Cleaning Please Wait.. is displayed for a few seconds, then the printer switches off. 2 Disconnect the power cord at the power supply. 32

33 Cleaning the Printer 3 Clean each part of the printer. Printer Exterior Dampen a clean cloth, wring it out completely, then use it to clean dirt and paper dust from the printer exterior surfaces, feed slot (a), and power cord plug, then wipe the cleaned surfaces with a dry cloth. a Paper Restraint Push the release lever back to open it, fold a sheet of plain paper (b) 2 or 3 times, insert it from the back of the printer so it is under the paper pressure plate (c), then use the paper to clean the under side of the plate. When you are finished, pull the release lever to the front to close it. c b 33

34 Cleaning the Printer 4 Open the upper cover and clean each part inside the upper cover area. Inside the Upper Cover If paper dust has collected in the suction ports (d) on the platen and the borderless print ink groove (e), use the provided cleaning brush to remove the dust and dirt from the ports and groove. d Note Wash the cleaner brush with water if it is dirty. Dampen a clean cloth, wring it out completely, then use it to wipe clean the upper cover handle, upper cover roller (f), entire platen area (g), paper restraint (h), borderless print ink groove (e), exit guide (i), and output assist guides (j). f e g h j e i Important Never polish the areas under the upper cover with a dry cloth during cleaning. This could create static electricity that attracts dust and dirt that could lower print quality. Immediately after borderless printing or printing on small size paper, be sure to open the upper cover and clean around the platen. You should also diligently clean the platen area at other times as well. If the platen area is dirty, this could cause ink stains on the back sides of printed sheets. 34

35 Cleaning the Printer While raising the flexible wire (k) with one hand, wipe away the dirt on the flexible wire guide (l). k l 5 Raise the upper cover stopper to release the lock then close the upper cover. 6 Insert the plug of the power cord into the power source. 35

36 Checking the Condition of the Printing Printing scratchy, faded or uneven Perform a Nozzle Check print and visually check the patterns to determine if any nozzles are blocked. Before printing, make sure roller paper or a cut sheet A3 size or wider are loaded in the printer. 1 Press the button to display MAIN MENU. MAIN MENU Head Cleaning 2 Press or to select Test Print then press. MAIN MENU Test Print 3 Press or to select Nozzle Check, then press OK. Test Print Nozzle Check 36

37 Checking the Condition of the Printing The Nozzle Check pattern is printed. After the nozzle check pattern has printed, is displayed in the operation panel and the printer is ready to print. Printhead operates normally Printhead nozzles are blocked. If there are no breaks in the horizontal lines of each color, the nozzle check pattern is normal. If any of the lines are broken, do the following procedure: Execute printhead cleaning. Print the nozzle check pattern again. The image is still scratchy or broken after doing the procedure above two or three times, the printhead may be worn and at the end of its service life. Call for service or contact the dealer where you bought the printer. 37

38 Cleaning the Printhead If the nozzles become blocked, cleaning the printhead may recover optimum printer operation. Types of Printhead Cleaning Head Cleaning A: Execute when printing appears uneven, or when the printhead is dirty. This cleaning method consumes the least amount of ink. Head Cleaning A requires at least one minute. Head Cleaning B: Do this cleaning if no ink is coming out of the printhead or if Head Cleaning A did not correct the problem. Head Cleaning B requires at least 3 minutes. Important If one execution of Head Cleaning A does not correct the problem, perform Head Cleaning B. If Head Cleaning B does not correct the problem, repeat Head Cleaning B two or three times. If Head Cleaning B does not solve the problem, then the printhead could be damaged and should be replaced. Frequently performing Head Cleaning B consumes ink, so use it carefully. 38

39 Printhead Cleaning Procedures Cleaning the Printhead Follow this procedure to clean the printhead. The procedure is almost the same for each cleaning method. 1 Press the button to display MAIN MENU. g MAIN MENU Head Cleaning 2 Press or to display Head Cleaning then press. MAIN MENU Head Cleaning 3 Press or to select the printhead cleaning method then press OK. Head Cleaning Head Cleaning A Printhead cleaning starts. After cleaning has finished, is displayed and the printer is ready to print. 4 Print the nozzle check pattern to determine if normal operation has been restored. ( Checking the Condition of the Printing P.36) 39

40 Aligning the Printhead Vertical lines are broken, or colors are deviated Perform Auto Head Adj. to adjust the position of the printhead. Before printing, make sure roller paper or a cut sheet A3 size or wider are loaded in the printer. ( Manual Head Adj See Chapter 4 of the User s Guide ) 1 Press the button to display MAIN MENU. MAIN MENU Head Cleaning 2 Press or to select Adjust Printer, then press. MAIN MENU Adjust Printer 3 Select Auto Head Adj. then press. Adjust Printer Auto Head Adj. 4 Press or to select Advanced Adj. or Standard Adj., then press. ( ) Auto Head Adj. Advanced Adj. 5 Press or to select Yes, then press OK. Advanced Adj. Yes The printer reads the results of a printhead adjustment pattern as it prints and corrects the position of the printhead automatically. When you are finished making settings, the printer returns online. 40

41 Adjusting Amount of Media Feed Printing has white or thick streaks Perform the following the Adjust Band procedure to adjust the amount of line feed. By adjusting the amount of line feed, the value for line feed is set for the type of media. Before printing, make sure roll paper or a cut sheet A3 size or wider is loaded in the printer. When you perform the Adjust Band, set Feed Priority to Band Joint first. 1 Press the button to display MAIN MENU. MAIN MENU Head Cleaning 2 Press or to select Adjust Printer, then press. ( ) MAIN MENU Adjust Printer 3 Press or to select Adjust Band, then press. Adjust Printer Adjust Band 4 Press or to select Standard Adj. or Advanced Adj., then press. ( ) Adjust Band Standard Adj. 5 Press or to select Yes, then press OK. Standard Adj. Yes The printer reads the results of a band adjustment pattern as it prints and corrects the amount of line feed automatically. When you are finished making settings, the printer returns online 41

42 Message Is Displayed Load Roll Media Error Message Problem Solution Remove RollMedia The printer is waiting for you to load the roll media. The printer is waiting for you to remove the ejected roll media. Set a roll media that is the correct size and media type for the print job, select the Media Type, then press the OK button. ( P.10) Remove the ejected roll media then press the button. End of Roll The roll media has run out. Set the roll media, select the Media Type, then press the OK button. ( P.10) RllMed.Shortage Load Cut Sheet Remove Cut Sheet Eject Cut Sheet Incorrect Media Med. SizeNoMatch Illegal Med Pos NoBordlessData No borderless The length of media needed to print the received data exceeds the amount of media available for printing. The printer is waiting for a cut sheet to be loaded. The ejected sheet has not been removed. The printer received print data for the roll media while a cut sheet was loaded. The media type specified by the printer driver does not match the value for the media in the media feed source. The media size is loaded that cannot be used with borderless printing. The data received cannot be used for a borderless print job because the media size is not correct. The data received cannot be used for a borderless print job. The skew detection function is switched off. The position of the media is incorrect. Set a new roll, select the Media Type, then press the OK button. ( P.10) Press the button for over one second, and cancel the print job. After setting the cut sheet, select the Media Type, then press the OK button, or cancel the print job. ( P.15) Remove the ejected sheet from the platen. Press the button to eject the cut sheet, then load the roll. ( P.10) Confirm the type of media loaded in the printer, then select the media type with the operation panel. ( Chapter 2 of the User s Guide) Stop the print job, use the printer driver to select the correct the media type so it matches the loaded media, then re-start the job. Stop the print job, load a roll media of a width that can be used with borderless printing, then perform the print job again. ( P.21) Stop the print job, set a media width that can be used with borderless printing, then perform the print job again. ( P.21) Press the button to continue no borderless printing. Stop the print job, load a media of a type and width that can be used with borderless printing, then do the print job again. ( Chapter 3 of the User s Guide) Set the skew detection function to Standard or Loose, then load the media again. ( P.10, P.14) Load a roll of width that can be used with borderless printing. ( P.21) Make sure that core of the roll is inserted and mounted tightly against the roll holder. ( P.10) 42

43 Message Is Displayed Size undetected The media has shifted out of the correct load position, or the media is curled. The printer interior is dusty or dirty. Set the media at the correct position, select the media type, then press the OK button. ( P.10, P.14) Open the upper cover and clean inside the printer. ( P.32) Media Skewed The loaded media is skewed. If you are using roll media, open the upper cover, push the release lever to the rear to open, and rotate the roll once. Set the roll media, select the Media Type, then press the OK button. ( P.10) If you are using a cut sheet, open the upper cover, push the release lever to the rear to open, and remove the cut sheet. Set the roll media, select the Media Type, then press the OK button. ( P.14) Media Too Large Media Too Small The loaded media is larger than any media size allowed for loading in the printer. The loaded media is smaller than any media size allowed for loading in the printer. Media size smaller than the required size was set for printing the print pattern or the nozzle check pattern. Set the correct size media then try again. ( P.10, P.14) Set correct size sheet, select the Media Type, then press the OK button. ( P.10, P.14) Load A3 size media or larger for printing. Media Jam Media has jammed in the printer. See Removing Media Jams. ( P.54) Cut Failed Drying... Feed Limit.. Error Message Problem Solution Cut by Stop key Leading edge of the roll media not detected after cutting. The printer is waiting for the ink to dry. You pressed on the operation panel to roll up more media than allowed. The loaded media cannot be cut automatically. Manually cut the roll media with a cutter, then reset the roll. ( P.10) Wait until the printed sheet ejects automatically. Release the button to stop media feeding. The printer stops after the print job ends to protect the printing surface. Support the printout with your hand to prevent it from falling into the output stacker, and then press the button to cut the printout. Check Ink Level Ink in ink tank is running low. Obtain a new ink tank. If a long print job is in progress, or if you need to print a job of many sheets, you should replace the ink tank with a new one. ( P.30) Rep. Ink Tank Ink in an ink tank has run out. Open the right cover and install a new ink tank for the color that is flashing on the printer operation panel. ( P.30) No x Ink Tank (x = Color Letter) Check x Tank (x = Color Letter) The ink tank named in the message is not installed. A problem has occurred with the ink tank. The ink tank indicated by the message cannot be used with this printer. Confirm that ink tank of the displayed color is installed. ( P.30) Install a new ink tank of the color indicated on the display. ( P.30) Confirm that ink tank of the displayed color is installed. ( P.30) 43

44 Message Is Displayed Not Enough Ink Ink level? Error Message Problem Solution Remove Ink Tank MTCart Full Soon Replace MT-Cart. No MT-Cartridge Check MT-Cart. One of the ink tanks is low, so the print job or Head Cleaning B cannot be done. The ink level detection function is set to off. While the Move Printer message is displayed, close the right cover without removing the ink tanks. The maintenance cartridge is nearly full. The maintenance cartridge has become full. A maintenance cartridge is not installed. The maintenance cartridge installed is either used (full) or is a maintenance cartridge that cannot be used with this printer. Replace the low ink tank with a new one. ( P.30) This message is displayed every time a print job is executed and the printer goes off line. Press the button to continue printing. ( Chapter 4 of the User s Guide) To retrieve the ink level display, replace with the ink tanks specified for use with this printer. ( P.30) Remove the ink tank. The current print job can continue. Obtain a new maintenance cartridge. See Chapter 4 of the User s Guide. When printing is finished, replace the maintenance cartridge. ( Chapter 4 of the User s Guide) Install a maintenance cartridge. See Chapter 4 of the User s Guide. Install a new maintenance cartridge intended for use with this printer. ( Chapter 4 of the User s Guide) Close Upper/Right Cover The named cover is open. Close the cover named in the message. Reset Lever The release lever is open. Pull the release lever to the front to close it. Chng Head Hght L/M/H L/M/H Turn Power Off!! The present height of the printhead (displayed in the lower left corner of the display) is not at the appropriate height (displayed in the lower right corner) for the print job. The tape inside the upper cover or the belt stopper has not been removed. Media has jammed in the printer. A problem occurred in the printer. Press the button, when you see Offline displayed press the button for at least 1 second to move the carriage to the center, open the upper cover, and then change the printhead height. Press any key on the operation panel, press or to select No, then press OK to continue printing. Switch the printer off, open the upper cover, remove the tape and belt stopper, then press the Power button. ( Quick Start Guide) See Removing Media Jams. ( P.54) Switch the printer off, wait for over 3 seconds, then switch the printer on again. If this does not solve the problem, read the message in the display and jot down the content of the message, switch the printer off, then contact a Océ service center. No Printhead The printhead is not installed. Install the printhead. ( Chapter 4 of the User s Guide) 44

45 Message Is Displayed Printhead Error! Check Printhead Incorrect Value Scale Read Error Mist Full Soon Error Message Problem Solution Mist Count Error A problem has occurred with the printhead. A printhead that cannot be used with the printer is installed. Printhead abnormal. The IP address or subnet mask setting, or the default gateway setting, is not correct. A problem has occurred with the carriage. A problem occurred in the printer. The printer has reached the limit for ink mist processing. The printer has reached the limit of mist processing. Switch the printer off, wait for over 3 seconds, then switch the printer on again. If this does not solve the problem, read the message in the display and jot down the content of the message, switch the printer off, then contact a Océ service center. Install a printhead intended for use with this printer. ( Chapter 4 of the User s Guide) Open the upper cover, then replace it. ( Chapter 4 of the User s Guide) If the carriage is out, close the upper cover, press the button, select Replace P.head then replace the printhead. ( Chapter 4 of the User s Guide) Set the correct settings for the IP address, subnet mask, and default gateway address. For more details about the values of the printer network information, contact your system administrator. ( Chapter 5 of the User s Guide) Open the upper cover and make sure a foreign object has not fallen into the printer. Switch the printer off, wait for over 3 seconds, then switch the printer on again. If this does not solve the problem, read the message in the display and jot down the content of the message, switch the printer off, then contact a Océ service center. The current print job can continue. But if you intend to do a banner or borderless print job, the print job may halt before it completes, so you should contact a Océ service center. Read the message in the display and jot down the content of the message, switch the printer off, then contact a Océ service center. Adj. Failed Printhead nozzles are clogged. Reload the media and then print the nozzle check pattern to check the condition of the nozzles. ( P.36) If the printhead is not operating properly, perform Head Cleaning. ( P.38) ERROR nnnnnn ( n = alphanumerics) The high-transparency film for which the printhead or amount of line feed cannot be adjusted is loaded. ( P.10, P.14) Error in the print data. Follow the Manual Printhead Adjustment Procedure to perform manual printhead adjustment. ( See Chapter 4 of the User's Guide ) To adjust the amount of line feed (Adjust Band), perform the procedure for Adjusting Line Feed Manually. ( P.41) If the job does not print correctly, check the settings then restart the print job. 45

46 When You Cannot Print Check the following items when the printer does not operate and will not print. Printing Will Not Start Symptom Problem Solution No error message is displayed. The printer has not been selected as the destination for the print job output. The print queue has halted. Make sure that the correct name of the printer is selected in the name box of the Print dialog box, then try again. ( P.16) With Windows, open the Printer window and click the printer icon. Open the File menu and click Pause Printing to release the print job from paused printing. ( P.17) Error Message Displayed No print media loaded. When you see the Load Roll Media or Load Cut Sheet message, load the media and then press the OK button. ( P.10, P.14) Media jam has occurred. Remove the jammed sheets. ( P.54) A printer error has occurred. After removing the cause of the error, press the button to set the printer online. Ink initialization operation starts unexpectedly. An error message is displayed during printing. The Media Type in the media source selection is not selected. No ink. When the printer was switched off previously, this force cancelled a cleaning operation. When an error message appears in the printer operation panel or the Windows display, read the message in the GARO Status Monitor, then correct the problem. ( P.42) If the Media Type selection is incorrect, cancel the print job in the computer side, open the printer driver and select the correct setting for the print media loaded and perform the print job again. ( Chapter 2 of the User s Guide) When the ink tank replacement message appears, replace the ink tank for the indicated color. ( P.30) Wait for the ink initialization operation to finish. Ink filling may require up to 10 minutes to complete. 46

47 When You Cannot Print Printing Halts During Print Job Symptom Problem Solution Error message Displayed Ejected paper is blank An error message is displayed during printing. Roll media ran out during the print job and the tape on the trailing edge of the media sheet is preventing the rest of the sheet from feeding. A blank page is ejected from the previous print job. The leading edge of the roll media is cut to an even length. Printhead nozzles are blocked. Printer is damaged. Read the message displayed in the GARO Status Monitor or GARO Printmonitor, and correct the problem indicated by the error message. ( P.42) Follow the procedure for removing a media jam. Remove the used roll and replace it with a new one. ( P.10, P.54) The print job starts after the blank page is ejected automatically. When the roll is loaded, a plain cut sheet is ejected as part of the normal procedure to align the roll media correctly. The printer returns to standby as soon as the preparation is completed. Print a nozzle check pattern to confirm the condition of the printhead. If a nozzle is blocked, perform the printhead cleaning procedure. ( P.36, P.38) Contact the dealer where you bought the printer or Océ service center. Cannot Print on Network Symptom Problem Solution Cannot print from a TCP/IP network The LAN port and network cable are not connected correctly. The printer cannot recognize automatically the LAN communication method. The TCP/IP network is not set correctly. The settings for the computer used for printing are not set correctly. The name of the file you are trying to print is too long. Confirm that the connection of the cable from the printer to the network is secure, then press the Power button to cycle the printer off and on again. ( Chapter 5 of the User s Guide) Use the printer operation panel to select Interface Setup > Ethernet Driver then set each item for the communication method that is being used on the LAN. ( Chapter 5 of the User s Guide) Confirm that the IP Address is set correctly. ( Chapter 5 of the User s Guide) Correct printer driver installed? The printer driver must be installed on every computer that will be printing from Windows. Is the output destination port set correctly for every computer that will be used for printing? Perform Control Panel > Printers and check the output destination. Shorten the name of the file. 47

48 When You Cannot Print Symptom Problem Solution Cannot print from the NetWare network. The LAN port and network cable are not connected correctly. The printer cannot recognize automatically the LAN communication method. The NetWare network is not set correctly. The settings for the computer used for printing are not set correctly. A print job data stream cannot be sent from the NetWare server to a printer in another subnet. Parallel is selected for the printer type when using the queue server in the queue server mode. Confirm that the connection of the cable that connects the printer to the network is secure, then press the Power button to cycle the printer off and on again. ( Chapter 5 of the User s Guide) Use the printer operation panel to select Interface Setup > Ethernet Driver then set each item for the communication method that is being used on the LAN. ( Chapter 5 of the User s Guide) Confirm that there is sufficient space available on the NetWare file server. Start NWADMIN or PCONSOLE and confirm that the print service is set correctly, and that the print queue has been enabled for use. ( Chapter 5 of the User s Guide) Make sure that the printer network settings are correct. Especially, confirm that a frame type is enabled for the Frame Type setting. ( Chapter 5 of the User s Guide) Confirm that the correct printer driver is installed on each computer. On the Control Panel, make sure that the correct destination has been selected for the Printer. Switch off the NCP burst mode in the printer protocol. Select Other/Unknown for the printer type. 48

49 Unexpected Printing Results If the results you see in the print job are not what you expect, check the items described below. Poor Print Quality Symptom Problem Solution Printing is faint. Printing on the incorrect side of the media. Check the front and back side of the media. If you print on the non-printable side of the media, you will not achieve the correct results in printing. Printhead nozzles are blocked. Print a nozzle check pattern to confirm the condition of the printhead. If a print head nozzle is blocked, perform the printhead cleaning procedure. ( P.36, P.38) If only the yellow colors appear smeared, you may be able to correct this by selecting on the operation panel Med.Detail Set. > Correct Smear > On. ( P.26) Ink Smeared The ink port needle is stuck and the ink has clogged. A piece of jammed sheet remains under the upper cover and inside to the right. The ink was not dry enough for cutting after borderless printing. The black ink type has been changed too frequently. The selected Media Type does not match the media loaded in the media supply source. The printhead height adjustment lever is at the down position. You are printing on thick paper or paper that buckles easily. The output assist guides are not pulled out. The platen has become dirty after a borderless print job or printing and a small media size. Leave the printer with the ink tanks installed for more than 24 hours and then execute Head Cleaning B. ( P.38) Close the upper cover, press the button to set the printer Offline, then press for over one sec. to move the carriage to the center. Open the upper cover and remove the pieces of paper inside and on the right side. On the printer operation panel, select Med.Detail Set > Drying Time then set a longer time. Execute Head Cleaning B. ( P.38) Load the paper feed source named in the message. If the paper is not the same as that specified for the job, pause the print job temporarily, load the correct paper, then print again. ( P.10, P.14) Set the printhead height adjustment lever to the center position for normal printing. ( Chapter 2 of the User s Guide) Make sure that the printhead height adjustment lever is set to the up position. ( Chapter 2 of the User s Guide) Pull out on both sides of the output assist guides. ( P.13) Open the upper cover and clean the platen. ( P.32) 49

50 Unexpected Printing Results Symptom Problem Solution Edges smeared with ink Back sides of printed sheets are dirty The platen has become dirty after a borderless print job or printing and a small media size. The selected Media Type is not correct for the media loaded in the media supply source. The media is wrinkled or curled. The cutting dust reduction function is switched on. A print job using large size media was executed after a print job on small size media. The platen was not cleaned after a borderless print job. Open the upper cover and clean the platen. ( P.34) Load the paper feed source named in the message. If the paper is not the same as that specified for the job, pause the print job temporarily, load the correct paper, then print again. ( P.10, P.14) Remove the creasing or curling then set the media again. If the cutting dust reduction function is not needed, use the operation panel to switch off this feature for the print media in use. ( Chapter 4 of the User s Guide) Clean the part of the platen under the upper cover. ( P.34) Clean the part of the platen under the upper cover. ( P.34) Black or white streaks visible Printhead is out of alignment. Use the operation panel to adjust the amount of feed for the print media in use. ( P.41) Horizontal lines appear in images printed on Synthetic Paper When printing on Glossy Photo Paper or Semi-Glossy Photo Paper, you may see differences between light and shaded areas on ripple surfaces of the media. Printing is not proceeding smoothly due to an interruption in the flow of data from the computer. Standard is selected for Print Quality. You may not be able to achieve a sufficient image in some print patterns with the printhead in the middle (standard) position. Close other open applications and cancel other jobs that are executing. In the printer driver, select High or Highest for Print Quality. ( P.19) Lower the printhead height adjustment lever to the low position. However, never print on media that wrinkles easily such as Coated Paper or Plain Paper with the printhead height adjustment lever in the low position. This could damage the printer. 50

51 Unexpected Printing Results Abnormal Content Symptom Problem Solution Broken lines are visible. Random, bizarre characters are printing. Length for the media feed direction is not correct. Printing in Monochrome The printhead has not been aligned correctly. The black ink type has been changed. Data from the print job data stream has been lost. Another printer driver was selected for the print job. The fonts of the printed data are deranged. Band Joint is selected. The printer driver is set to print in monochrome. Color ink tank nozzle is clogged. Use the printer operation panel to align the printhead. ( P.40) Use the printer operation panel to align the printhead. ( P.40) Switch the printer and computer off, then switch them on again and start the print job again. Select the correct printer driver for the printer and try again. ( P.16) Make sure that the software application you are using has the correct type of fonts and that they have been installed correctly. ( Software Application Instructions) If you want to match size the media feed direction correctly, select Print Length for the Feed Priority item, then enter the setting for the Adjust Length. The amount of media feed can be adjusted in 0.02% increments. ( P.26) On the Main tab of the printer driver, select Color for the Color Mode and try again. ( Printer Driver Help) Print a nozzle check pattern to confirm the condition of the printhead. If a print head nozzle is blocked, perform the printhead cleaning procedure. ( P.36, P.38) 51

52 Unexpected Printing Results Symptom Problem Solution Wrong colors are printing. The color adjustment for the printer driver has not been done. The computer and monitor have not been adjusted correctly for color. Color ink tank nozzle is clogged. A color ink tank is inserted in the wrong slot. Yellow ink is smearing. Use the printer driver to adjust the colors with the settings on the Color Settings of the Color Mode dialog box. ( P.19) Perform monitor color correction. (Monitor Instructions) ( Monitor Instructions) The color management setting in the software application is not set correctly. For details, refer to your software application manual. ( Software Application Instructions) Print a nozzle check pattern to confirm the condition of the printhead. If a print head nozzle is blocked, perform the printhead cleaning procedure. ( P.36, P.38) On the printer operation panel, execute Move Printer. Remove the ink tank from the printer, then insert the correct color ink tank. ( Quick Start Guide) After doing the above procedure, execute Nozzle Check If each color is not printing correctly, on the printer operation panel execute Head Cleaning B. ( P.36, P.38) On the operation panel select Med.Detail Set. > Correct Smear > On. ( P.26) Image edges are faint. Suction volume is strong. On the operation panel select Med.Detail Set. > VacuumStrngth > Standard or Weak to recover operation of the printer. However, the printhead may scratch the printout during high density printing. Image edges printing dense. Ink is clogged in a nozzle. On the Layout sheet of the printer driver, under Special Settings set SSC Adjustment to Level 1, then perform the print job again. If printing at Level 1 does not solve the problem, select Level 2 and perform the print again. However, please remember that using this feature can cause changes in the color hues over the entire image so you should check the hues as you are printing. The overall printout appears reddish or bluish. The color balance settings are not correct. Use the Color Calib. function menu to perform the color balance adjustments for each color Y, M, PM, C, PC, K. 52

53 Unexpected Printing Results Other Problems Symptom Problem Solution Ink consumption is exceedingly high. The message MTCart Full Soon does not disappear even after replacing a new maintenance cartridge. Media is not cutting straight Roll media does not enter the feed slot Power does not switch on There are many sheets with large areas of color. Executing Head Cleaning B very often. The printer consumes ink for the initial ink tank filling. The printer has not yet recognized the new maintenance cartridge. The media is wrinkled at the cutting position. Roll media is curled. Disconnect the power cord with the power switch on. Printing photographs or other images that require a lot of color fill consumes large amounts of ink. This is not unusual. Head Cleaning B consumes a large amount of ink (this is not unusual). After the printer has been moved, or after the printer has been stored and not used for a long period (excluding other problems with the printhead), you should not execute Head Cleaning B. The first time the printer used after it is set up or moved to a new location, the ink level display may drop to as low as 80% as a result of filling the printhead and ink tanks with ink (this is not abnormal). Replace the maintenance cartridge and press the Information button. After replacing a new maintenance cartridge the message disappears upon executing a print or cleaning operation. Flatten the media at the cutting position. Insert either the left corner or right corner to feed diagonally, then straighten and feed it so it is parallel. Wait three minutes with the power cord unplugged, then plug in the power cord again and switch the printer on. 53

54 Removing Media Jams When the Media Jam Message Is Displayed ERROR E02D03 Media Jam Cleaning Removing Jammed Roll Media 1 Press and hold down the Power button until you see Shut Down.. in the display then release the button. Shut Down.. Please Wait.. Cleaning Please Wait.. is displayed for a few seconds, then the printer switches off. 2 Open the upper cover. 54