JABRA SELLING TIPS YOUR ESSENTIAL GUIDE TO SELLING JABRA HEADSETS JABRA IS A REGISTERED TRADEMARK OF GN NETCOM A/S

Transcription

1 JABRA SELLING TIPS YOUR ESSENTIAL GUIDE TO SELLING JABRA HEADSETS JABRA IS A REGISTERED TRADEMARK OF GN NETCOM A/S

2 JABRA SELLING GUIDE Find the right Jabra headset for your customers needs Working Range Comms Devices Work Environment Jabra Solution Characteristics Desk centric Desk phone Noisy/open office BIZ 2400 Duo/Mono NC* 10x better audio, build & comfort GN2000 Duo/Mono NC* Robust with all-day comfort Users make calls from their desks e.g. customer service staff or contact centre agents Softphone Quiet office Noisy/open office BIZ 2400 Mono GN2000 Mono BIZ 2400 USB Duo GN2000 USB Duo 10x better audio, build & comfort Robust with all-day comfort 10x better audio, build & comfort Robust with all-day comfort Quiet office BIZ 2400 USB/Mono GN2000 USB/Mono 10x better audio, build & comfort Robust with all-day comfort Office centric Desk + softphone GN9350e Seamless dual connectivity DSP**, 120m, lightweight Users spend most of their time in the office e.g. office personnel, managers and specialists Desk phone Noisy/open office Quiet office GN9330e GN9120 Duo GN9120 Flex GN9120 Micro 120m range, lightweight Duo speakers/nc*, 150m NC* Flex-boom arm, 150m 150m range Softphone Noisy/open office GN9330e USB 120m range, lightweight Quiet office GN9330e USB 120m range, lightweight Mobile centric Mobile+desk+ PC softphone M m range, Bluetooth NC*, DSP** Users spend most of their time out of the office e.g. sales staff and executives Mobile+ desk phone Quiet office Open office M5390 M m range, Bluetooth NC*, DSP** 70m range, Bluetooth NC*, DSP** Mobile+ PC softphone Quiet office BT530 USB Superior noise blackout, Bluetooth Open office M5390 USB 70m range, MS OC certified, Bluetooth *NC = Noise-cancelling microphone ** DSP = Digital Signal Processing technology

3 Jabra GN9350e Style and superior sound. Wireless desk and IP telephony Mobile Centric - Are you looking to upgrade your telephone system to accommodate VoIP telephony at some point in the future? - Do you require your employees to participate in conference calls or training therefore requiring more than one member of staff to be on the call? - Are you aware of Noise-at-Work legislation which specifies that all employers within the EU ensure the protection of their employees hearing? - Did you know the GN9350e is Noise-at-Work compliant, with built-in functionality to keep average daily noise exposure below 85db? This is particularly relevant for your users that spend many hours on the phone every day. - Office personnel, managers and specialists - Call centres including Emergency Services, (who can achieve 24 hour talk-time with additional battery accessory) Accessories - Headband, neckband and earhook supplied with the Jabra GN9350e headset - Jabra GN1000 Remote Handset Lifter or EHS cables answer and end calls when away from your desk, (supplied separately) - Extra battery and cradle for 24 hour talk-time (supplied separately) Features Advantages Benefits Works with both PSTN and VoIP calls Multi-unit conference call capability IntelliTone Ability to switch between devices Up to 4 headsets can join a single call wirelessly from anywhere in the office Greater hearing protection whilst on calls Future-proofing the investment in headsets Reduces cost of individual users dialling into conference calls EU Noise-at-Work compliant Digital Signal Processing (DSP) Improved sound quality Clearer conversations DECT Technology Secure digital encryption Reassurance of confidentially on calls via DECT headsets Noise-cancelling microphone Reduced background noise Less repetition on calls due to clearer call quality Up to 120 metres wireless range Freedom to move around Increased efficiency Up to 9 hours talk-time, (via traditional telephony) Microsoft Office Communicator 2007 optimised version available No need for consistent charging throughout the day UC solution with crystal clear audio Reassurance that headset will last a full day Plug-and-play compatibility, providing professional, easy to use headset Multiple wearing styles Allows headset personalisation Increases wearers comfort for all-day use

4 Jabra GN9120 Stylish design. Exceptional wireless range Desk Centric - Office personnel, managers and supervisors - Receptionists - Call centres - Do you require your employees to participate in conference calls or training therefore requiring more than one member of staff to be on the call? - Do your staff have a need to move around the office whilst on a call? Are you aware that their productivity can be increased by being able to take calls from up to 150 metres away from their desk? - Did you know that the award winning GN9120 is GN Netcom s best ever selling headset? Accessories - Headband and earhook supplied with the Jabra GN9120 headset - Jabra GN1000 Remote Handset Lifter or EHS cables answer and end calls when away from your desk, (supplied separately) - Additional Jabra GN9120 headsets work with the primary base unit - Charged only base unit for charging extra headsets Features Advantages Benefits Multi-unit conference call capability Electronic Hook Switch compatibility Up to 4 headsets can join a single call wirelessly from anywhere in the office Freedom to move around Reduces cost of individual users dialling into conference calls Increased efficiency DECT Technology Secure digital encryption Reassurance of confidentially on calls via DECT headsets Choice of noise-cancelling or SoundTube microphone Options to suit all types of working environments Less repetition on calls due to clearer call quality Up to 150 metres wireless range Freedom to move around Increased efficiency Up to 12 hours talk-time, (via traditional telephony) Multiple wearing styles including Mono or Duo options No need for consistent charging throughout the day Allows headset personalisation Reassurance that headset will last a full day Increases wearers comfort for all-day use

5 Jabra GN9330e Lightweight design. Wireless productivity Desk Centric - Administrative office personnel - Managers and specialists - Do your staff have a need to move around the office whilst on a call but are currently feeling restrained by their telephone cord? - Would your staff benefit from using a headset that has a built-in volume control and PeakStop technology to protect hearing against sudden loud sound peaks? Accessories - Neckband, to supplement the standard headband and earhook - Extra battery and cradle for 24 hour talk-time (supplied separately) - Jabra GN1000 Remote Handset Lifter or EHS cables - answer and end calls when away from your desk (supplied separately) Features Advantages Benefits Outstanding connectivity Plug-and-play compatibility to virtually all phones Trouble-free, intuitive, daily usage Noise-cancelling microphone Reduced background noise Less repetition on calls due to clearer call quality PeakStop protection Protects the users hearing against sudden acoustic shocks whilst on a call User reassurance Electronic Hook Switch compatibility Volume control Allows users to answer and end calls when up to 120 metres away from their desk Intuitive volume correction to protect users hearing Increases efficiency and productivity Keeps volume at a safe, consistent level Up to 120 metres wireless range Freedom to move around Increased efficiency Up to 9 hours talk-time, with optional second battery for 24 hour talk-time Digital security encryption No need for consistent charging throughout the day Secure digital encryption on all calls made with this headset Reassurance that headset will last a full day Reassurance of confidentially on calls 2 wearing styles Allows headset personalisation Increases wearers comfort for all-day use Available as a separate USB variant Softphone usage Future-proof investment

6 Jabra Electronic Hook Switch (EHS) Adapters Desk Centric Productivity and efficiency. Enhanced Jabra headset performance Jabra EHS solutions* provide increased efficiency by allowing users to hear ring tones, answer and end calls, adjust volume levels and mute calls remotely via their Jabra wireless headset when up to 150 metres away from their desk.** EHS cables are easy to install with simple plug-and-play compatibility. They also support a range of manufacturer s phone solutions, as outlined below. * EHS adapters work with the following Jabra wireless office headsets: Jabra GN9350e, GN9330e, GN9120 EHS & GN9120 EHS Duo. ** Dependent on the range of the Jabra wireless headset being used. - Office personnel, managers and supervisors - Do your users miss important calls whilst away from your desk, creating a detrimental impact on staff efficiency? - Were you aware that productivity in the workplace can be boosted by providing staff with the ability to take calls from up to 150 metres away from their desk? EHS Solution Manufacturers Phone Solutions Supported Jabra HHC Adapter for Cisco Unified IP phones Jabra EHS Adapter for Polycom SoundPoint IP phones Jabra EHS Adapter for Avaya phones Jabra LINK EHS works with: Jabra LINK EHS works with: Jabra EHS Adapter for Siemens phones Jabra EHS Adapter for Alcatel phones ( ) Jabra EHS Adapter for Nortel phones 7942G, 7945G, 7962G, 7965G, 7975G and newer releases 320***/330***, 430, 550, 560 and 650 *** 2.5mm connector required There are two EHS adapters that support a wide range of Avaya phones 2420 ver B On IP switch only, 2420 IP ver Firmware & 4610SW Firmware & 4620SW Firmware & 4621SW Firmware & 4622SW Firmware & 4625SW Firmware & 4630SW Firmware , 5420, 5621, , 1616, 2410, 5410, 5420, 5610, 6224D+M, 6424D+M, 9620, 9630 & 9640 The Jabra GN9350e****, GN9120 EHS & GN9120 Duo EHS wireless headsets support the DHSG standard used in a wide range of Siemens phones and provides full EHS functionality **** Requires separate DHSG cable, available from GN Netcom (Consult your GN Netcom Key Account Manager for correct solution) Works with Alcatel IP Touch Extended Edition phones: 4028, 4038, 4068 Nortel supports USB Audio in the Nortel IP Phone 1100 Series: 1120E, 1140E and 1150E Download Nortel UNIStim firmware release 3.1 and you are ready to go. No additional adapter or cable is required

7 Jabra BIZ 2400 Better Audio, Better Build, Better Comfort Desk Centric - Contact centre and customer service staff - Receptionists - PC-based IP telephony (softphone) users - Are you aware of the impact of poor audio quality on customer satisfaction and that loud ambient office noise can create a stressful working environment for staff? - Are you looking to source a comfortable, well-designed headset as your current option has a negative effect on staff wellbeing and productivity? - Are you looking for a headset that can fulfil your requirement for a reduction in costs due to its better build and therefore longer lifespan? - Would you like to protect the investment of your new headsets purchase with an extended 3-year warranty? Accessories - GN1200 Smart Cord provides microphone amplification for sound enhancement and eliminates the need for an additional amplifier solution, therefore reducing desktop clutter - Replacement earpads sold separately in packs of 4 or 20 Features Advantages Benefits Patented FreeSpin boom arm Boom rotates freely through 360 degrees, for quick and easy swap from left to right ear Ultra-strong Kevlar reinforced cord Prevents cord from kinking, breaking or getting damaged Protecting the investment by preventing breakages a key issue in contact centre/office environments Protects the investment much less likely to be replaced or repaired than other corded headsets Neodymium speakers Provides exceptional sound clarity Clearer calls improve the customer experience Manufactured using reinforced surgical steel for maximum strength Gold-plated slider contacts Improved noise-cancellation Built-in Bluetooth connection for mobile phones Programmable USB Toggle Wheel functionality Super-soft ear cushions and wearing style options Microsoft Office Communicator 2007 optimised version available 3-year extended warranty on the Jabra BIZ 2400 range Long lifespan with minimum of faults and breakages Gold contacts provide crystal-clear voice transmission Removes unwanted background noise for improved call clarity USB version allows users to switch between softphone calls and calls to their Bluetooth enabled mobile Buttons for call handling and 2 additional buttons for programming to specific user tasks New softer material for ear cushions and choice of 3 wearing styles UC solution with crystal clear audio GN Netcom provide an additional year to the standard 2-year warranty Protecting the investment by providing outstanding headset durability Provides excellent customer service Improves the customer service experience First corded multiuse product cost effective solution Ease of use to aid improved user efficiency Provides all-day comfort for user satisfaction Plug-and-play compatibility, providing professional, easy to use headset Investment protection and peace of mind for the purchaser

8 Jabra GN2000 Designed to perform. Built to last Desk Centric - Would your staff s productivity benefit from using headsets, in order to keep both hands free to work at a computer whilst on calls? - Have you considered the impact of poor headset call quality on customer service? - Do users feel that they are not getting enough all-day comfort from their current headset and would prefer to use one that is suited for all-day wear? - Are you using Microsoft Office Communicator 2007 or Cisco IP Communicator and would like an optimised headset? - Reseller Did you know that globally there are 160 million office workers currently not using an office headset? - Contact centre and customer service staff - Receptionists - PC-based IP telephony (softphone) users Accessories - Jabra GN1200 Smart Cord - provides microphone amplification for sound enhancement and eliminates the need for an additional amplifier solution, therefore reducing desktop clutter - Jabra GN8120 digital amplifier provides two-way noise-cancelling and compliance to EU Noise-at-Work Features Advantages Benefits PeakStop protection Wideband frequency option Noise-cancelling and SoundTube microphone options Cisco IP Communicator (CIPC) certified and Microsoft Office Communicator 2007 (MSOC) version available Durable, robust design featuring best-in-class materials King size ear cushions Leatherette ear cushions Mono and Duo variants available Protects the users hearing against sudden acoustic shocks whilst on a call Provides crystal clear sound and wider frequency response Options for all types of environment, to ensure reduced background noise Fully integrated with CIPC and MSOC softphone for inline call control and crystal clear audio Hard-wearing and reliable Better sound transmission and extra comfort Provides comfort and can be wiped clean Options for quieter or busier working environments User reassurance Future-proof your investment Less repetition on calls due to clearer call quality Plug-and-play CIPC/ MSOC compatibility providing professional, easy to use headset Long lasting for consistent user efficiency and cost-effective investment All-day usage and clearer calls Ensures good headset hygiene Ensures users can either focus completely on calls (Duo) or can liaise with colleagues when required (Mono)

9 Jabra GN1900 Simple to use. Cost-effective solution Desk Centric - Contact centre and customer service staff - Receptionists - Would the productivity of your staff increase via use of a headset, in order to keep both hands free to type or take notes whilst on calls? - Are you interested in a headset solution that enhances the customer service experience by cutting out unwanted background noise within the working environment? - Are you looking for a headset that delivers professional performance for telephone-intensive roles, whilst also being exceptional value-for-money? Accessories - Jabra GN provides microphone amplification for sound enhancement and eliminates the need for an additional amplifier solution, therefore reducing desktop clutter - Jabra GN8210 digital amplifier offers Noise-at-Work compliance - Replacement earpads, (supplied separately) Features Advantages Benefits Noise-cancelling microphone Reduced background noise Less repetition on calls due to clearer call quality PeakStop protection Protects the users hearing against User reassurance sudden acoustic shocks whilst on a call Adjustable speaker chambers Flexible adjustment to the ear For optimal sound clarity Adjustable boom arm Quick Disconnect (QD) Future-proof design Mono and Duo versions available in packs of 24 Available as a separate USB variant Flexible tip for correct microphone placement and 270 boom arm rotation for optimal positioning and left or right wearing Headset plugs directly into the phone system for immediate use Allows for upgrade from traditional desk telephony to IP hardphones Ideal for contact centre project roll-out Softphone usage Headset personalisation for all-day comfort Plug-and-play compatibility for ease of set-up Cost-effectiveness Ease of deployment Future-proof investment

10 Jabra GN1200 Smart Cord (inc. GN1215 Avaya option) Desk Centric Simple connectivity. Greater convenience The GN1200 Smart Cord provides handsfree calling from most office telephone systems, for increased productivity and mobility. Connecting a phone to a headset is easy with the GN1200 Smart Cord as this cord fits the majority of deskphones, (including IP hardphones), therefore making it both cost-effective and future-proof. - Office personnel - Call centres - Have you considered the benefits of hands-free calling in relation to staff productivity? This is possible even if your phone system doesn t have headset compatibility. - Are you looking for the most cost effective option of connection cord that works across a number of phone systems? - Are your users faced with a lack of sound clarity on calls which limits their efficiency and has a negative effect on customer service? Features Advantages Benefits GN1200 Smart Cord works with 95% of phone systems, such as: Cisco IP and 7900 series, Ascom office, Philips and NEC phones, Panasonic phones with modular plug, Nortel digital phones, Avaya IP and Callmaster V & VI phones Microphone amplification to boost transmit levels when connecting to low transmit volume phones Simple 8-position slide adjustment One solution fits all regardless of phone system, making it ideal for companies using different phone systems across a number of sites Provides sound clarity, especially for phones that require extra signal gain, to ensure less repetition on calls Easy setup Protects the investment and provides a future-proof solution Less desk clutter as additional amplifier not required Quick and easy to install and use 2 metres lightweight coiled cord Mobility around the desk Increased productivity and efficiency GN1210 provides instant connectivity to most carbonbased phone systems, such as Avaya Callmaster III & IV Also available as GN1215 Avaya option Provides microphone amplification with easy plug-and-play installation Suitable for Avaya 1600, 1700 & 9600 Series phones Increased productivity and efficiency and less desk clutter as additional amplifier not required Compatibility with recognised phone system

11 Jabra Noise-at-Work compliance Ultimate sound, ultimate protection Desk Centric EU Noise-at-Work legislation was implemented in 2006 to protect the workforce against the most widespread industrial injury of the 21st century hearing damage caused by noisy working environments. To protect staff and comply with this legislation GN Netcom provides a portfolio of headsets featuring sound limiting technology, which are compatible with most telephone systems. - Contact centre and customer service staff - Did you know that Europe-wide Noise-at-Work legislation requires employers to take specific action to protect their employees hearing? - Daily or weekly average audio exposure must be kept below 85dB(A), and peak sound pressure must not exceed 137dB(A) - Did you know that the Health and Safety Executive (HSE) estimates around 170,000 people in the UK suffer from deafness, tinnitus or other ear conditions due to exposure to excessive Noise-at-Work? - Noise-at-Work does not just apply to your telephone and headset but also takes into account your entire working environment. Accessories - GN8210 digital amplifier can be paired with any Jabra headset Features Advantages BENEFITS Relevant Products IntelliTone PeakStop protection Noise Blackout protection Audio Shock protection Eliminates loud noise spikes Weighted average noise exposure protection Greater hearing protection whilst on calls Protects the users hearing against sudden acoustic shocks whilst on a call Dual noise-cancellation microphones to eliminate ambient noise and enhance your voice Protection against raised voices or sudden surges of noise Eliminates loud noise spikes quicker and protects for longer than any other major manufacturers amplifier Digital monitoring to limit noise on all calls to less than 85dB(A) EU Noise-at-Work compliant GN9350e User reassurance BIZ 2400 GN2100 GN2000 GN9330e Calls can be made BT530 USB wherever you are and however noisy it is User reassurance User reassurance Noise-at-Work compliant for user reassurance BT530 USB GN8210 GN8210

12 Jabra M USB Version Wireless freedom. Wideband sound Mobile Centric - Office workers - Managers and specialists - Field sales staff - Are your staff using a variety of devices to make and answer work related calls? Would you therefore be interested in a cost-effective headset solution that works across these devices? - Would your staff benefit from freedom of movement when on a call, in order to multi-task? - Are you looking to implement, or have implemented Unified Communications across your company? Accessories - Neckband - Jabra GN1000 Remote Handset Lifter answer and end calls when away from your desk, (supplied separately) Features Advantages Benefits Bluetooth version 2.0 Seamless and stable connection Increased mobile compatibility Multiuse Wideband sound via USB adapter Headset works across multiple devices, including deskphone, PC softphone and mobile phone Improved sound quality and compatible for softphone use Increased flexibility and cost-effectiveness Increased user satisfaction Digital Signal Processing (DSP) Improved sound quality Clearer conversations Up to 70 metres wireless range Freedom to move around Increased efficiency Up to 6 hours talk-time and up to 60 hours standby time No need for consistent charging throughout the day Freedom to focus on work Headset solution suitable for PC-based IP telephony Optimsed for Microsoft Office Communicator 2007 (USB version only) Available as a specific SKU Multiple wearing styles Allows headset personalisation Increases wearer comfort for all-day use

13 Jabra BT530 USB Noise Blackout and crystal clear sound Mobile Centric - Field sales staff - Active professionals in the office and on the go - Do your field based personnel use mobile telephony and would therefore benefit from a headset that works with both their mobile phone and IP telephony? - Do these users find it difficult to have conversations whilst on the move due to excessive background noise? - Are your staff finding their current headset uncomfortable for all-day use? - Did you know that 86% of enterprises have personnel who spend more than one day per week outside of the office? Accessories - Earhooks and eargels supplied with the BT530 USB Features Advantages Benefits Bluetooth version 2.0 Seamless and stable connection Increased mobile compatibility Multiuse Noise Blackout technology One headset for your communication devices, via Jabra A330 USB adapter Dual noise-cancellation microphones to eliminate ambient noise and enhance your voice Increased flexibility for taking & making calls, listening to internet radio and streaming music Calls can be made wherever you are and however noisy it is Digital Signal Processing (DSP) Improved sound quality Clearer conversations Intelligent volume controls Automatically adjusts to level of Optimal audibility received sound Audio Shock protection Protection against raised voices or User peace of mind sudden surges of noise Up to 4 hours talk-time and up to 250 hours standby time No need for consistent charging throughout the day Freedom to focus on work Dual wearing style with 3rd generation Jabra Eargel and flexible earhook Allows headset personalisation Increases wearers comfort for all-day use

14 Jabra Unified Communication Solutions Desk Centric Mobile Centric A Datamonitor survey conducted in October 2008 highlighted that the number of UC USB endpoints will increase by 41% during 2009*. As the statistic suggests the use of IP telephony is becoming more widespread and therefore Unified Communications, (UC), is being adopted by more and more businesses as a cost-saving initiative. Unified Communications integrates all forms of communication, so that devices work seamlessly and cohesively together, providing users with enhanced productivity. * Source: Datamonitor survey, October Administrative office personnel - Managers and specialists - Contact centre and customer service staff - Are you thinking of moving your telephone system to IP telephony in the future? - Are your staff using a PC softphone for work related calls? - Are you considering the roll-out of Microsoft Office Communicator 2007, Cisco IP Communicator or IBM Lotus Sametime, and are looking for compatible headsets? - Would you feel the benefit of having an optimised solution for your Unified Communications system? - Do you need a Unified Communications solution for your mobile workers in the field? - Did you know that a Datamonitor survey from 2008 highlighted that 4.5 million enterprises are looking to buy equipment for Unified Communications work stations in 2009?* Features Advantages BENEFITS Relevant Products Ability to switch between PSTN and VoIP calls Multiuse headset, providing a single solution for mobile, desk and PC-based telephony Multiuse Bluetooth headset providing a single solution for mobile and PC-based telephony Headset solution suitable for PC-based IP telephony Headset solution suitable for PC-based IP telephony Headset solution suitable for PC-based IP telephony Handset solution for PC-based IP telephony Ability to switch between devices Easy to install and to use with traditional and internet telephone systems One headset for all your communication devices, via Jabra A330 USB adapter Available optimised for Microsoft Office Communicator 2007 Available optimised for Cisco IP Communicator True Hi-Fi quality audio and wideband VoIP Easy to install and use, portable device that can be used anywhere Future-proofing the investment in headsets Increased flexibility Increased flexibility for taking & making calls Compatibility with the latest software Compatibility with the latest software Future-proofing the investment in headsets Ability to stay in touch when on the road GN9350e M5390 BT530 USB GN9350e GN9330e USB GN2000 USB M5390 USB BIZ 2400 MSOC USB DIAL 520 GN2000 CIPC M5390 (via software from Jabra PC Suite) BIZ 2400 DIAL 520

15 Jabra GN9330e USB Lightweight design. Wireless productivity Desk Centric - Administrative office personnel - Managers and specialists - Are your staff feeling constrained by their telephone cord and have a need to move around the office whilst on calls? - Would staff productivity increase if users were able to take calls up to 120 metres away from their desk? - Are you looking to purchase a headset solution that is compatible with your PC-based IP telephony system? Would you prefer a headset solution that is optimised for Microsoft Office Communicator 2007? - Reseller - Did you know that headset penetration is set to increase to 28% in 2010? If you don t sell headsets your competitor will! Accessories - Neckband, to supplement the standard headband and earhook - Extra battery and cradle for 24 hour talk-time (supplied separately) Features Advantages Benefits Outstanding connectivity Optimised for Microsoft Office Communicator 2007 PeakStop protection Plug-and-play connection to PC-based IP telephony systems UC solution with crystal clear audio Protects the users hearing against sudden acoustic shocks whilst on a call Ease of use and cost-effectiveness Plug-and-play compatibility, providing professional, easy to use headset User reassurance Noise-cancelling microphone Reduced background noise Less repetition on calls due to clearer call quality Up to 120 metres wireless range Freedom to move around Increased efficiency Up to 6 hours talk-time, with optional second battery for 24 hour talk-time Digital security encryption No need for consistent charging throughout the day Secure digital encryption on all calls made with this headset Reassurance that headset will last a full day Reassurance of confidentially on calls 2 wearing styles Allows headset personalisation Increases wearers comfort for all-day use

16 Jabra GN1900 USB Simple to use. Cost-effective USB solution Desk Centric - Contact centre and customer service staff - Receptionists - PC-based IP telephony (softphone) users - Would your staff s productivity benefit from using a headset, in order to keep both hands free to type or take notes whilst on calls? - Are you interested in a headset solution that enhances the customer service experience, by reducing unwanted background noise that can cause repetition on calls? - Are you looking for a cost-effective headset solution that provides professional performance and is compatible with softphone usage? Accessories - Replacement earpads, (supplied separately) Features Advantages Benefits Headset solution suitable for PC-based IP telephony For use with Unified Communications technology Increased user productivity and cost savings Noise-cancelling microphone Reduced background noise Less repetition on calls due to clearer call quality PeakStop protection Protects the users hearing against User reassurance sudden acoustic shocks whilst on a call Wideband sound Excellent sound quality Clearer call clarity In-line USB control Easy access mute and volume Ease of use adjustment buttons Adjustable speaker chambers Flexible adjustment to the ear For optimal sound clarity Adjustable boom arm Lightweight, sturdy design Flexible tip for correct microphone placement and 270 boom arm rotation for optimal positioning and left or right wearing position Strong materials for durability yet comfortable enough for daily wear Headset personalisation for all-day comfort Cost effectively protecting the investment

17 Jabra BIZ 620 OC Professional performance with Microsoft Office Communicator 2007 compatibility Desk Centric - Contact centre and customer service staff - Receptionists - PC-based IP telephony (softphone) users - Would your staff s productivity benefit from using a headset, in order to keep both hands free to type or take notes whilst on calls? - Are you interested in a headset solution that enhances the customer service experience, by reducing unwanted background noise that can cause repetition on calls? - Are you looking for a cost-effective headset solution that provides professional performance and is compatible with Microsoft Office Communicator 2007? Features Advantages Benefits Headset solution suitable for PC-based IP telephony Optimised for use with Microsoft Office Communicator 2007? Increased user productivity and cost savings Full wideband sound Professional performance Clearer call clarity Noise-cancelling microphone Reduced background noise Less repetition on calls due to clearer call quality PeakStop protection Protects the users hearing against User reassurance sudden acoustic shocks whilst on a call Plug-and-play solution Instant usability No need for additional drivers USB powered No need for batteries No risk of running out of batteries Lightweight, durable design Perfect for long-term daily use Protects the investment Mono or Duo options available Allows headset personalisation Increases wearers comfort for all-day use

18 Jabra DIAL 520 OC Plug-and-play solution for Microsoft Office Communicator 2007 Desk Centric - PC-based IP telephony (softphone) users office or home-based - Are you using Microsoft Office Communicator 2007 and want to benefit from having wideband sound but are currently not comfortable wearing a headset solution? - Are you looking for a cost-effective simple plug-and-play solution that provides professional performance and is compatible with softphone usage? - Are you a mobile worker looking for a portable Unified Communications solution? Features Advantages Benefits Handset solution Recognisable, familiar functionality Ease of use and ideal for users that dislike headsets Optimised for Microsoft Office Communicator 2007 (MSOC) Fully integrated with MSOC for inline call control and crystal clear audio Plug-and-play MSOC compatibility, providing professional, easy to use headset Wideband sound Professional performance Clearer call clarity Plug-and-play solution Instant usability No need for additional software Small dial-pad and slim design Maximum portability Can be used anywhere USB powered No need for batteries No risk of running out of batteries

19 Wireless Headset Comparison Chart GN NETCOM Plantronics Feature GN9120 GN9120 Duo GN9350e CS60 Supra Plus Wireless Mono/Duo Mono Duo Mono Mono Both Mono Savi Office Wearing Styles Headband Ear Hook Headband Headband Ear Hook Neckband Headband Ear Hook Neckband (optional) Headband Over-the-ear Headband Ear Hook Range Up to 150 m Up to 150 m Up to 120 m Up to 100 m Up to 100 m Up to 100 m Microphone Noise-cancelling SoundTube Noise-cancelling Noise-cancelling Noise-cancelling Noise-cancelling Noise-cancelling Connectivity Desk Telephony Desk Telephony Desk Telephony IP Telephony Desk Telephony Desk Telephony Desk Telephony IP Telephony Remote Answering Yes EHS variant Yes EHS variant Yes Yes Yes Yes Talk-Time Up to 12 hours Up to 12 hours Up to 9 hours (24 hours with optional spare battery) Up to 9 hours Up to 9 hours Up to 9 hours (Convertible) Up to 6 hours Over-the-ear Conference Calling Yes, up to 4 units Yes, up to 4 units Yes, up to 4 units No No Yes Weight 55g 77g 26g 27.5g 66g Convertible 25g Over-the-ear 27g DECT 1.8Ghz Yes Yes Yes Yes Yes Yes Battery Status Indicator No No Yes Yes Yes Yes Optimised for Microsoft Office Communicator 2007 No No Yes No No No GN9120 GN9120 Duo GN9350e

20 Corded Headset Comparison Chart GN Netcom Plantronics Feature GN2000 GN2100 BIZ 2400 SupraPlus Encore Encore Pro Mono/Duo Mono Duo Mono Duo Mono Duo Mono Duo Mono Duo Mono Duo Wearing Styles Headband Headband Ear Hook Ear Loop Neckband Headband Ear Hook Neckband Headband Headband Headband Microphone SoundTube Noise-cancelling SoundTube Noise-cancelling Ultra Noisecancelling SoundTube Noise-cancelling Ultra Noisecancelling SoundTube Noise-cancelling Noise-cancelling Noise-cancelling Acoustic Protection Limit 118dB 118dB 118dB 118dB 118dB 118dB Weight Mono 67g 25g (Ear Hook) 52g (Headband) 27g (Ear Hook) 49g 43.5g 43.5g Weight Duo 95g 66g 84g 74g 61.5g 61.5g Wideband Variant Yes Yes Yes Yes No Yes Optimised for Microsoft Office Communicator 2007 Yes No Yes USB Yes No No Product specification correct as of April Product information is subject to change. GN Netcom takes no responsibility for changes in competitor specifications. GN2000 GN2100 BIZ 2400

21 Jabra Freedom Online The reward programme for Jabra partners What is Jabra Freedom? Jabra Freedom Online is the unique incentive programme offered to all Jabra partners. By simply selling Jabra products you are rewarded with a cash value per headset, that is then converted into an online Visa card. You can then spend your cash in the UK and worldwide, wherever VISA is accepted, (online, mail order & telephone only). How to participate As a registered Approved Distributor, Silver or Gold Jabra Partner on the Jabra Partner Programme you are eligible to join Jabra Freedom Online. To register or for more information on the Jabra Partner Programme please visit partner. Once registered as an approved partner you will need to register for the Jabra Freedom Online scheme at You will then be asked to choose which scheme you wish to be allocated to: - Individuals only scheme all rewards are credited to all participants - Company only scheme all rewards are credited to a single participant within your company (Reseller only) - Individual & Company scheme rewards will be split between participants Once we ve authorised your application your account will be activated and you can start claiming! Rewards structure It s easy to earn your rewards simply sell Jabra headsets and claim! Jabra Freedom pays up to 1 on corded headsets per unit and up to 2 on wireless headsets per unit, depending on which Jabra Freedom scheme you belong to. Therefore you could expect to earn rewards like these: - Sell 10x GN9120 wireless headsets = earn 20 - Sell 30x GN2000 corded headsets = earn 30 How to claim When you make a sale you will need to complete a simple online claim form at All claims must be made within 45 days of the invoice date. Your claims are validated every month and all approved claims will be credited to your Jabra Freedom Online account. You can then decide to either save or convert your rewards into a VISA e-card - for spending as you wish. Where can you spend your rewards? Jabra Freedom Online rewards are converted to a VISA e-card which can be used to purchase goods or services online, via mail order or telephone wherever VISA is accepted. The VISA e-card cannot be used for purchases in stores where an actual VISA card is required. However, if you prefer to shop on the high street you can purchase store vouchers online and shop with these instead ABCDEFGHIJKLMNOPQRSTUVWXYZ /

22 What About the Headsets? The Benefits of Selling Jabra Headsets Headset sales offer a variety of benefits for distributors and resellers. Outlining these benefits below, GN Netcom believe there are four areas of opportunity that support headset sales: 1. Total solution SELLING Jabra headsets provide a vital element in the complete communications solution. Selling headsets as part of a switch and handsets bundle allows the customer to gain maximum benefits and user-experience from their system. They also provide the seller with an opportunity to strengthen and retain the customer relationship by providing a one-stop-shop and therefore, lock out the competition. By adopting an opt out rather than an opt in selling culture for headsets they become the final, integral element of a bundle sale. However, Jabra headsets are also the perfect low-value door opener to new customers and accounts. DID YOU KNOW? Did you know that headset penetration is set to increase to 28% in 2010 if you don t sell headsets your competitor will! 2. Commercial Opportunity Selling Jabra headsets provides opportunities for our partners to significantly grow margins and increase revenues, or even open the door to a new revenue stream. Financial gains can be generated by bolting headsets onto switch sales, including them within a maintenance or leasing agreement or offering headsets as the solution for adhering to legislation regarding Noise-at-Work and driving laws. Technological developments and the emergence of Unified Communications are also driving up the demand for future-proof headsets, as is the need for multiuse headsets that work across several devices. DID YOU KNOW? The market potential for selling headsets is huge! Did you know that only 7% of customers in the office space are currently using headsets. 3. Ease of Sale Jabra headsets are the easy sale within a complex communications environment. With minimal training, sales teams can start generating headsets sales very quickly. As headsets are a relatively low cost item with a great deal of added value, customers will feel more comfortable making this type of purchase, especially in a tough economic climate. Jabra headsets also provide a low risk option, as there are no expensive set up costs or stock holding issues. As headsets support the core sale of handsets and switches they are a perfect add-on product to complete the full communications solution, generating a new revenue stream. 4. GN Netcom Service Proposition GN Netcom provides a high level of support to help you sell Jabra headsets, from training through to sales support. GN Netcom will provide simple and effective sales training to ensure that a partners sales team have a good knowledge of the Jabra products they are selling and feel happy and confident recommending the right Jabra product for a specific job requirement. As part of the Jabra Partner Programme a demonstration kit is available at a discounted rate, to ensure that our partners have the latest Jabra products to show their customers. Jabra marketing support is available at the touch of a button via Jabra PartnerNet. Templates for eshots and other marketing related communications are already created, allowing partners to co-brand and produce in their own style, for sending to their customer database. By joining the Jabra Partner Programme you may also be eligible to join the Jabra Freedom incentive scheme, where you can earn money for every Jabra headset you sell. Please see the Jabra Freedom Online section within this guide for more information. A dedicated Key Account Manager is allocated to all Jabra partners, to ensure that each business receives the support and attention it needs to grow and thrive.

23 What about the Headsets? The Benefits of Buying Jabra Headsets 8-out-of-10 employees have experienced increased productivity by replacing their handset with a Jabra headset.* This finding is important because increased productivity equals increased profits! The reason for this is that better working processes and increased personal comfort provide improved customer relations, employee satisfaction and therefore, a reduced staff turnover. Other findings from the study into efficiency gains produced by using a headset are as follows: What are the advantages of using headsets? % Percentage % Work more effectively 28% Better ergonomics 15% More flexibility 2% 2% More fun at work No advantages Advantage** **Respondents surveyed were allowed to provide a multi-choice answer 1. Ergonomics Headsets provide a comfortable way to talk on the telephone. With 8-out-of-10 employees spending more than 2 hours per day on the phone, comfort is key. A headset eliminates any strain caused by cradling a handset between the shoulder and ear. With 57% of people surveyed confirming that they have experienced back, neck or shoulder problems at work, headsets are the obvious answer to dramatically reducing the strain using a handset puts on an employees body. Coupled with this, Jabra headsets are manufactured for all-day wear, ensuring comfort for all job roles, including telephone-intense ones. 2. Hands-free working Hands-free working is not only liberating for the employee but financially beneficial for the employer. Whilst a user is taking a call via a headset they have both hands free to do other things, such as type documents, make notes or retrieve files. This way of working is much more task-centric rather than the traditional phone-centric use of the handset, leading to increased productivity.

24 3. Mobility Wireless headsets go one step further and provide employees with the flexibility to move around the office whilst on a call. Jabra s range of wireless headsets have a range of up to 150 metres, (dependent on device chosen), allowing staff to visit colleagues, sit away from their desk or retrieve files or print-outs whilst on a call. As we also know that 75% of employees work away from their desk, either in meetings or participating in conference calls, wireless headsets ensure that important calls aren t missed. On a typical day how much time is spent away from your desk? 6% hours 15% More than 3 hours 7% <30 minutes 18% 30 minutes 1 hour 17% hours 15% hours 4. Efficiency gains 22% hours Finally, the use of headsets all adds up to increased employee efficiency and productivity. Having free hands or the option to move around the office expands task-solving capabilities, allowing staff to feel more motivated and service-minded during their day. When staff are motivated they feel happier in their role and employers therefore tend to experience lower staff turnover and ultimately notice increased profits! * Jabra Efficiency Study, 2008

25 Product Price List Code Description RSP Partner Code PRICE Corded BIZ 2400 Duo NC BIZ 2400 Mono NC BIZ 2400 Mono ST GN2000 Duo Flex NC NB GN2000 Mono Flex NC NB GN2000 Mono ST NB GN1900 Duo Flex NC, (pk of 24) 2, GN1900 Mono Flex NC, (pk of 24) 1, GN1900 Duo Flex, USB GN1900 Mono Flex, USB Wireless GN9350e Midi NC, USB GN9120 Duo Flex NC GN9120 Flex NC GN9330e GN9330e Midi NC, USB Multiuse (wireless) M M5390 USB BT530 with A330 Bluetooth USB adapter Key NC Noise-cancelling ST SoundTube NB Narrowband MSOC Microsoft Office Communicator 2007

26 Product Price List Code Description RSP Partner Code PRICE VoIP/UC Headsets GN9350e MSOC variant GN9350e Midi NC, USB GN9330e Midi NC, USB GN9330e USB MSOC variant M5390 USB BIZ 2400 Duo USB BIZ 2400 Duo NC, MSOC variant GN2000 Duo Stereo ST USB GN2000 Mono NC USB MSOC GN2000 Mono NC USB CIPC GN1900 Duo Flex NC, USB GN1900 Mono Flex NC, USB TBC BIZ 620 USB TBC TBC DIAL 520 MSOC USB Handset DIAL 520 MSOC USB Handset (pk of 50) 3, Accessories GN8210 Digital Amplifier GN1000 Remote Handset Lifter (when sold alone) GN1000 Remote Handset Lifter (when purchased with any wireless headset) GN1200 Smart Cord - RJ9 Plug GN1200 Smart Cord - RJ9 Plug (when purchased with any corded headset) GN1215 for Avaya X-one phones GN1215 for Avaya X-one phones (when purchased with any corded headset) MSH Cord (Alcatel) DHSG Cord (Siemens) AEI Cord Cisco HHC Adapter Cable Polycom EHS Cable Avaya EHS LINK Avaya EHS LINK Key NC Noise-cancelling ST SoundTube NB Narrowband MSOC Microsoft Office Communicator 2007

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28 For more information please contact your Jabra Key Account Manager Tel: ukpartner@gn.com GN Netcom UK Ltd, Tamesis, The Glanty, Egham, Surrey, TW20 9AW JABRA IS A REGISTERED TRADEMARK OF GN NETCOM A/S