AAD USER GUIDE. For Technical Assistance Please Phone: (07) October 2016

Transcription

1 AAD USER GUIDE October 2016 For Technical Assistance Please Phone: (07)

2 PRODUCT DESCRIPTION Our AAD AUTOMATIC ANNOUNCEMENT DEVICE is designed to automatically process incoming telephone calls, as follows : 1) It will ANSWER your incoming telephone calls 2) It will PLAY a MESSAGE ANNOUNCEMENT It can then either : Mode 1 - Hang Up immediately after the Message. Mode 2 - Play the Message and then Ring the attached Telephone(s). Mode 3 - Play the Message, Hook Flash and then Hang Up. AAD can be used on both PSTN Lines and also a PABX system. PSTN Lines : AAD is ideal for applications where you need to make an announcement to all incoming callers and then either Re-Ring the Telephone Line or Hang Up after the Message. PABX Line Inputs : AAD can be connected to any PSTN Line prior to the PABX, so that it can make an announcement to incoming callers and then either Re-Ring the Telephone Line or Hang Up after the Message. PABX Extensions : AAD is also ideal for PABX applications where it can be connected to an Analogue Extension and then Answer all calls directed to it, make an Announcement and then Hook Flash so that the call can then be Hot Dialled to pre-programmed extensions. Page 2 National Communications

3 FLASH CARDS (SD CARDS) AAD stores its Announcement Message on an SD Flash Card, which is supplied with AAD. The message can be of any length. Only One message should be loaded onto the card. Messages for AAD must be created in MP3 format. AAD can play MP3 Messages of any sampling rate. SD Flash Cards are completely non volatile, which means that your message is not lost in transport or when power is lost. The Flash Card can be overwritten many times, without any deterioration in quality. Our loading design allows the Flash cards to be changed in seconds because it is hot swappable, so you do not even need to power the device down before doing this. A 2GB SD Flash card is supplied with this device.. Flash Card Socket National Communications Page 3

4 MODE 1 OPERATION AAD will answer your incoming telephone calls after 2 rings. Your telephones WILL NOT RING at this stage. You can change the number of rings until answer from 1 to 19. AAD will then play your Announcement Message to your caller. Your Announcement Message can be of any duration. A sample announcement is pre-loaded onto your SD card named : Recording Announcement.MP3 At the completion of the announcement message, AAD will then HANG UP. Page 4 National Communications

5 MODE 2 OPERATION Default Mode AAD will answer your incoming telephone calls after 2 rings. Your telephones WILL NOT RING at this stage. You can change the number of rings until answer from 1 to 19. AAD will then play your Announcement Message to your caller. Your Announcement Message can be of any duration. A sample announcement is pre-loaded onto your SD card named : Recording Announcement.MP3 At the completion of the announcement message, AAD will then commence RINGING all telephones connected to it. At the same time as commencing the ringing of your attached telephones, AAD will send a generated Ringing Tone to your caller. You can then answer any telephone connected to AAD in order to speak to your caller. AAD will HANG UP if you do not answer any telephone connected to it within 20 rings (60 seconds). You can increase this time up to 5 minutes (99 Rings). National Communications Page 5

6 MODE 3 OPERATION For PABX Extensions Only AAD will answer your incoming telephone calls after 2 rings. You can change the number of rings until answer from 1 to 19. AAD will then play your Announcement Message to your caller. Your Announcement Message can be of any duration. A sample announcement is pre-loaded onto your SD card named : Recording Announcement.MP3 At the completion of the announcement message, AAD will then : 1) HOOK FLASH 2) WAIT FOR A ROGRAMMED DURATION (default is 0.1 sec) 3) HANG UP This procedure will allow the Incoming Call to be taken back by the PABX System and then transferred to a programmed Extension or Extension Group. If the programmed Extension or Extension Group does not Answer the call by a preset number of rings, the call will be sent back to the AAD and the full process will repeat until the call is answered. Page 6 National Communications

7 MP3 BASED MESSAGES Messages used with AAD must be prepared in MP3 format. AAD can use MP3 files of any sampling rate up to 320kbps. As the telephone line is mono only, your MP3 file should be created (saved) in mono format. A 128kbps (or greater) mono MP3 file will produce the best results. Messages used with AAD should be copied to the supplied Flash card, which should then be inserted into the SD Card slot on the rear of AAD. Messages are transferred to your Flash card, using your PC s SD Flash card programmer. USB SD FLASH CARD PROGRAMMER If your PC does not have an SD Flash Card slot, then you should use an external USB based Flash Card programmer, which connects to a USB port of your PC. These are available from National Communications or your local Dealer. Your PC will provide the Flash card programmer with a separate drive letter. You will then be able to transfer files to the SD card drive, with Windows Explorer. National Communications Page 7

8 INSTALLATION DIAGRAM AAD can connect to : 1) A Stanadard PSTN Extension (see page 9) Mode 1 operation : A telephone does not need to be connected to the LIne Out port. Mode 2 operation : A telephone SHOULD be connected to the Line Out port. 2) A PABX Analogue Extension (see page 11) Mode 3 operation : A telephone SHOULD NOT be connected to the LIne Out port. Page 8 National Communications

9 SINGLE LINE INSTALLATION The installation procedure for connection of the AAD device to a SINGLE TELEPHONE line is : 1) TELEPHONE LINE CONNECTION Connect the LINE IN port of AAD direct to the incoming TELEPHONE LINE. Note - If only one telephone socket is used on your telephone line, then you can connect AAD to this socket using the supplied telephone line cable with male socket. If more than one telephone socket is used on this same line, refer to the details below : 2) TELEPHONE(s) CONNECTION Connect all of your telephone(s) direct to the LINE OUT port of AAD. If more than one telephone socket is used on this same line, then your unit will need to be installed by a qualified telephone technician, in order for AAD to work correctly with these additional sockets.please call National Communications on (07) if further information is required. 3) POWER SUPPLY CONNECTION Connect the supplied 12V Power Supply Adaptor, to the power input of AAD and then switch the power on. 4) SET MESSAGE VOLUME Call into your telephone line and adjust the volume of your Announcement Message with the blue volume knob, located on the rear plate of AAD. See page 15. 5) SPECIAL PROGRAMMING Your AAD provides for several facilities that can be programmed by the user, to meet individual application. Please refer to pages for full details. National Communications Page 9

10 INSTALLATION DIAGRAM Page 10 National Communications

11 PABX / MULTI-LINE SYSTEM ANALOGUE EXTENSION - Set AAD to operate in Mode 3 1) TELEPHONE LINE INPUT CONNECTION AAD can be connected to an Analogue Extension of a PABX, or other Multi-Line telephone system. Note : The PABX system should then be programmed to connect incoming telephone calls to this Analogue Extension. Note : The PABX system should ALSO have a HOTDIAL Instruction for this Extension, so that Incoming calls can then be automatically transferred to an Extension or Extension GROUP after AAD plays its Message and Hangs Up. 2) TELEPHONE LINE OUTPUT CONNECTION Leave the Telephone Line Out connection Empty. PSTN LINE - Set AAD to operate in Mode 1 or Mode 2 as required 1) TELEPHONE LINE INPUT CONNECTION In this situation AAD should be connected in SERIES fashion ahead of the telephone system controller. Additional AAD units can be fitted to other lines if required. This must be done by a suitably qualified telephone technician. 2) TELEPHONE LINE OUTPUT CONNECTION Connect the LINE OUT port of AAD to the appropriate trunk line port of the PABX system. This completes a series connection of AAD to one specific telephone line ) POWER SUPPLY CONNECTION Connect the supplied Power Supply Adaptor, to the power input of AAD and then switch the power on. National Communications Page 11

12 PROGRAMMING OVERVIEW All Programming SETTINGS are stored in non volatile flash memory and will be retained even if power is disconnected. AAD must be in PROGRAMMING MODE in order to change settings or add Dial Numbers. AAD is programmed by DTMF Touch Tones. You need to connect a standard analogue telephone (or telephone buttinski) to the LINE OUT port of AAD to enter the DTMF Touch Tones. There are 3 separate Programming Areas : 1. SET OPERATING MODE You MUST enter the required OPERATING MODE. See page 11 for instructions. 2. CHANGE THE OTHER PARAMETERS In most cases the default ANSWER and other SETTINGS of this device will be suitable for your requirements and programming will not be necessary. However if required, you can change any of the following USER PROGRAMMABLE SETTINGS to meet individual telephone system requirements. Page 12 National Communications

13 PROGRAMMING PROCEDURE You need to connect a standard analogue telephone (or telephone buttinski) to the LINE OUT port of AAD2 and then follow the procedure below : 1. TURN OFF POWER TO YOUR UNIT 2. SWITCH ON POWER AND PRESS # on the attached telephone 3. YOUR UNIT WILL OUTPUT 3 SHORT BEEPS Do not proceed until you have heard 3 short beeps. If you do not hear 3 beeps, return to the start. 4. ENTER OPERATING MODE REQUIRED For MODE 1 operation enter #10 For MODE 2 operation enter #11 For MODE 3 operation enter #12 You will hear 1 beep if entry is accepted. Do not proceed until after confimation beep HANG UP IF PROGRAMMING IS COMPLETE OR PROCEED TO CHANGE OTHER PARAMETERS IF REQUIRED 5. RING COUNT BEFORE ANSWER To enter the NUMBER OF RINGS press #2xx where xx = number of rings and can be To Answer in 2 rings, press #202 To Answer in 8 rings, press #208 (Default) Please wait for confirmation beep before proceeding. National Communications Page 13

14 PROGRAMMING PROCEDURE For Mode 3 Use Only 6. HOOK FLASH DURATION (Mode 3 use only) To enter the HOOK FLASH TIME press #3xxx where xxx = hook flash duration in ms (milliseconds) range = 001 to 990 (100mS to 990 ms) To generate 100mS, press #3100 To generate 500mS, press #3500 (Mode 3 Default) Please wait for confirmation beep before proceeding. 7. DELAY BEFORE HANGING UP After generating a Hook Flash, AAD will PAUSE for a short time before hanging up. This time can be changed to suit. To enter a new DELAY BEFORE HANG UP press #6xx where xx = delay in ms (each digit = 100 ms) range = 01 to 20 (100mS to 2000 ms) For 100 ms, press #601 (Mode 3 Default) For 500 ms, press #605 For 1000 ms, press #610 Please wait for confirmation beep before proceeding. TO EXIT PROGRAMMING MODE - HANG UP. ALL ENTRIES ARE SAVED IN PERMANENT MEMORY. Page 14 National Communications

15 SET MESSAGE VOLUME To adjust your message volume : 1) Call your line from a mobile telephone or another telephone line. 2) After AAD has answered the call, adjust the volume to the desired level, by turning the blue volume knob, located on the rear of AAD. Volume Knob National Communications Page 15

16 SPECIFICATIONS Dimensions : 165w x 150d x 60h mm Weight : 415g Power Supply : 240VAC to 12VAC/500mA Power Consumption : Idle - 100mA : Ringing - 230mA Ringer Equivalence : 0.3 REN Connectors : RJ 11 6 pin (2 centre) : 2.5mm barrel connector RCM Supplier Number : E4927 WARRANTY This device is guaranteed against defects from workmanship for a period of two years (24 months) from the date of purchase. In the event of failure, you should return the product, along with proof of purchase date, and a written statement about the nature of the problem. This Warranty shall not apply to any unit which has been subject to alteration, modification, abuse, negligence, accident, external voltage/ lightning surge or used in any manner contrary to these instructions. The obligation is solely to repair or replace the product. The warrantor is not liable for any incidental or consequential damages due to such defects. The user is responsible for freight costs to the repair point. The warrantor will be responsible for freight costs in returning this unit back to the user. Damage caused to this device or attached equipment, by lightning strikes or over voltage surge is not covered under this warranty. CASE SEALED AT FACTORY OPENING THE CASE VOIDS THE WARRANTY Page 16 National Communications