ALE Application Partner Program Inter-Working Report

Transcription

1 ALE Application Partner Program Inter-Working Report Partner: PLANTRONICS Application type: Headsets and speakerphones Application name: EncorePro, Blackwire, DA series, SAVI series, Alcatel-Lucent Enterprise Platform: OmniPCX Enterprise / OmniPCX Office / OXO Connect The product and release listed have been tested with the Alcatel-Lucent Enterprise Communication Platform and the release specified hereinafter. The tests concern only the inter-working between the AAPP member s product and the Alcatel-Lucent Enterprise Communication Platform. The inter-working report is valid until the AAPP member s product issues a new major release of such product (incorporating new features or functionality), or until ALE International issues a new major release of such Alcatel-Lucent Enterprise product (incorporating new features or functionalities), whichever first occurs. ALE INTERNATIONAL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE APPLICATION PARTNER PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ALE INTERNATIONAL HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE AAPP MEMBER S PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND ALE INTERNATIONAL FURTHER SHALL HAVE NO LIABILITY TO AAPP MEMBER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE. ALE Application Partner Program Inter-working report - Edition 4 - page 1/43

2 Certification overview Date of the certification Febuary 2018 ALE International representative AAPP member representative Sebastien EHRHARD Christophe HERRERIAS Alcatel-Lucent Enterprise Communication Platform Alcatel-Lucent Enterprise Communication Platform release Application Category OmniPCX Enterprise OmniPCX Office OpenTouch BE/MS OmniPCX Enterprise R12.1 OXO Connect R2.2 Headset / amplifier Author(s): Graham Pratley, Sebastien Ehrhard Reviewer(s): Christophe Herrerias, Ian Dobie, Rachid Himmi Revision History Edition 4 January 2018: Add new headsets, new deskphones and new softphones IPDesktopSoftphone with Hub x8s Series Premium Deskphone version Deskphone 8001, 8008, 8018 version Rainbow Windows Desktop client Edition 3: January 2016: Add new tests with: IPDesktopSoftphone on OmniPCX Enterprise IPDesktopSoftphone and PIMPhony on OmniPCX Office OpenTouch Conversation Edition 2: June 2015: contains tests with the IPDesktopSoftphone on OmniPCX Enterprise and PIMPhony on OmniPCX Office. Edition 1: creation of the document May 2015 contains the tests with the Premium Deskphones 8028/38/68/29/39 with OmniPCX Enterprise Test results Passed Refused Postponed Passed with restrictions IWR validity extension None. ALE Application Partner Program Inter-working report - Edition 4 - page 2/43

3 AAPP Member Contact Information Contact name: Christophe Herrerias Title: Address: Zip Code: City: Country: OEM Sales Manager Interface Business Park, Bincknoll Lane SN4 8QQ Royal Wootton Bassett, Wiltshire UK Phone: (0) Fax: (0) Mobile Phone: Web site: address: ALE Application Partner Program Inter-working report - Edition 4 - page 3/43

4 TABLE OF CONTENTS 1 INTRODUCTION VALIDITY OF THE INTERWORKING REPORT LIMITS OF THE TECHNICAL SUPPORT CASE OF ADDITIONAL THIRD PARTY APPLICATIONS APPLICATION INFORMATION TEST RESULTS PREMIUM DESKPHONES 8078S / 8068S / 8058S / 8028S DESKPHONE DESKPHONE 8008 / RAINBOW IPDESKTOPSOFTPHONE ENCOREPRO HW510/520/530/ ENCOREPRO HW515/525/535/545 USB ENCOREPRO HW710/ ENCOREPRO HW715/725 USB SUPRAPLUS HW251/A HW251/N HW261/A HW261/N ENTERA HW111/N HW121/N BLACKWIRE 300 SERIES C310/315/320/ BLACKWIRE 500 SERIES C510/ BLACKWIRE 700 SERIES (USB + BLUETOOTH) C710/ BLACKWIRE 700 SERIES (USB) C BLACKWIRE 3200 SERIES C3210/3215/3220/ BLACKWIRE 5200 SERIES C5210/ CS SERIES CS510/520/530/ SAVI W710 / 720 / 730 / VOYAGER LEGEND CS VOYAGER UC SERIES 3200, 5200, 6200, FOCUS, CALISTO P CALISTO P APPENDIX D: AAPP MEMBER S ESCALATION PROCESS APPENDIX A: AAPP PROGRAM ALCATEL-LUCENT APPLICATION PARTNER PROGRAM (AAPP) ENTERPRISE.ALCATEL-LUCENT.COM APPENDIX C: AAPP ESCALATION PROCESS INTRODUCTION ESCALATION IN CASE OF A VALID INTER-WORKING REPORT ESCALATION IN ALL OTHER CASES TECHNICAL SUPPORT ACCESS ALE Application Partner Program Inter-working report - Edition 4 - page 4/43

5 1 Introduction This document is the result of the certification tests performed between the AAPP member s application and Alcatel-Lucent Enterprise s platform. It certifies proper inter-working with the AAPP member s application. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, ALE International cannot guarantee accuracy of printed material after the date of certification nor can it accept responsibility for errors or omissions. Updates to this document can be viewed on: - the Technical Support page of the Enterprise Business Portal ( in the Application Partner Interworking Reports corner (restricted to Business Partners) - the Application Partner portal ( with free access. ALE Application Partner Program Inter-working report - Edition 4 - page 5/43

6 2 Validity of the InterWorking Report This InterWorking report specifies the products and releases which have been certified. This inter-working report is valid unless specified until the AAPP member issues a new major release of such product (incorporating new features or functionalities), or until ALE International issues a new major release of such Alcatel-Lucent Enterprise product (incorporating new features or functionalities), whichever first occurs. A new release is identified as following: a Major Release is any x. enumerated release. Example Product 1.0 is a major product release. a Minor Release is any x.y enumerated release. Example Product 1.1 is a minor product release The validity of the InterWorking report can be extended to upper major releases, if for example the interface didn t evolve, or to other products of the same family range. Please refer to the IWR validity extension chapter at the beginning of the report. Note: The InterWorking report becomes automatically obsolete when the mentioned product releases are end of life. ALE Application Partner Program Inter-working report - Edition 4 - page 6/43

7 3 Limits of the Technical support For certified AAPP applications, Technical support will be provided within the scope of the features which have been certified in the InterWorking report. The scope is defined by the InterWorking report via the tests cases which have been performed, the conditions and the perimeter of the testing and identified limitations. All those details are documented in the IWR. The Business Partner must verify an InterWorking Report (see above Validity of the InterWorking Report) is valid and that the deployment follows all recommendations and prerequisites described in the InterWorking Report. The certification does not verify the functional achievement of the AAPP member s application as well as it does not cover load capacity checks, race conditions and generally speaking any real customer's site conditions. Any possible issue will require first to be addressed and analyzed by the AAPP member before being escalated to ALE International. Access to technical support by the Business Partner requires a valid ALE maintenance contract For details on all cases (3 rd party application certified or not, request outside the scope of this IWR, etc.), please refer to Appendix F AAPP Escalation Process. 3.1 Case of additional Third party applications In case at a customer site an additional third party application NOT provided by ALE International is included in the solution between the certified Alcatel-Lucent Enterprise and AAPP member products such as a Session Border Controller or a firewall for example, ALE International will consider that situation as to that where no IWR exists. ALE International will handle this situation accordingly (for more details, please refer to Appendix F AAPP Escalation Process ). ALE Application Partner Program Inter-working report - Edition 4 - page 7/43

8 4 Application information Application commercial name: Several (see in next sections) Application version: Several (see in next sections) Interface type: Jack, USB, Bluetooth, RJ11 Brief application description: See in next sections ALE Application Partner Program Inter-working report - Edition 4 - page 8/43

9 5 Test Results Each following section details the tests executed, the tests results, the restrictions for one partner equipment family. It also describes the equipment and how to connect and configure it to the Alcatel-Lucent Enterprise equipment.. There are also specific sections for each Alcatel-Lucent Enterprise phone families. Following notes apply for each section: n/a nt n note 1 not applicable not tested tested and supported tested and not supported see previous interworking documents on the Enterprise Portal: - Plantronics Headsets & Amplifiers OmniPCX Platforms & Terminals - Plantronics Headsets & Amplifiers / OmniPCX Platforms & softphones IWR - Plantronics Headsets & Amplifiers My IC Phone - IWR Firmware used Plantronics Product Firmware Used During Testing EnCore Pro USB Products V117 Blackwire C300 Series V205 Blackwire C500 Series V155 Blackwire C710/C720 V53 Blackwire V725 V155 DA Series V119 APU-75 EHS V215 Savi 700 Series V28.47 Savi 400 Series V28.27 BT600 Bluetooth Dongle V13.17 ALE Application Partner Program Inter-working report - Edition 4 - page 9/43

10 5.1 Premium DeskPhones 8078s / 8068s / 8058s / 8028s Name: Premium DeskPhones 8078s /8068s / 8058s / 8028s IP phones featuring an elegant, contemporary design, they combine improved audio and software capabilities with ergonomic features to provide a superior communication experience. Headset interfaces and cables: Jack 3.5mm Direct Jack 3.5mm 4 poles: QD Quick Disconnect 3.5mm 4 poles long (P/N ) USB QD Adapter DA Series USB EHS Adapter APU-75 (P/N ) Bluetooth (8068s s only) ALE Application Partner Program Inter-working report - Edition 4 - page 10/43

11 Supported headsets and associated connectivity and cables: EncorePro 700 QD EncorePro HW710/720 EncorePro 500 QD HW510/520/530/540 SupraPlus QD HW251/261 Entera QD HW111/121 OmniPCX Enterprise R12.1 (NOE ) 80x8s 80x8s BT 80x8s Jack 3.5mm - QD or USB QD Jack 3.5mm - QD or USB - QD Jack 3.5mm - QD or USB - QD Jack 3.5mm - QD or USB - QD Jack 3.5mm - QD or USB - QD Jack 3.5mm - QD or USB - QD Jack 3.5mm - QD or USB - QD Jack 3.5mm - QD or USB - QD EncorePro 700 USB HW715/25 USB EncorePro 500 USB HW515/525/535/545 USB Blackwire 3200 Series (USB A) C3210/C3220 Blackwire 3200 Series (USB A + Jack 3.5mm) C3215/3225 or Jack 3.5mm Direct or Jack 3.5mm Direct Blackwire 5200 Series (USB A + Jack 3.5mm) C5210/5220 or Jack 3.5mm Direct or Jack 3.5mm Direct Blackwire 300 Series (USB A) C310/320 Blackwire 300 Series (USB A + Jack 3.5mm) C315/325 or Jack 3.5mm Direct or Jack 3.5mm Direct Blackwire 500 Series (USB A) C510/520 Blackwire 700 Series (USB A + Bluetooth) or BT C710/720 Blackwire 700 Series (USB) C725 CS510/520/530/540 APU-75 APU-75 SAVI W410/420/430/440/445 SAVI W710/720/730/740/745 APU-75 APU-75 Voyager Legend/3200/5200 n/a BT Voyager Legend CS APU-75 APU-75 Voyager UC Series 3200/5200/6200/Focus/8200 or BT Calisto P610 Calisto P620 n/a BT OmniPCX Office Connect R2.2 80x8s BT same as for OmniPCX Enterprise ALE Application Partner Program Inter-working report - Edition 4 - page 11/43

12 5.2 DeskPhone 8018 Name: DeskPhone 8018 IP phones featuring an elegant, contemporary design, they combine improved audio and software capabilities with ergonomic features to provide a superior communication experience. Headset interfaces and cables: USB QD Adapter DA Series USB EHS Adapter APU-75 (P/N ) Supported headsets and associated connectivity and cables: EncorePro 500 QD HW510/520/530/540 EncorePro 700 QD HW710/720 SupraPlus QD HW251/261 Entera QD HW111/121 EncorePro 700 USB HW715/725 USB EncorePro 500 USB HW515/525/535/545 USB Blackwire 3200 Series (USB A) C3210/3215/3220/3225 Blackwire 5200 Series (USB A) C5210/C5220 Blackwire 300 Series (USB A) C310/315/320/325 Blackwire 500 Series (USB A) C510/520 Blackwire 700 Series (USB A + BT) C710/720 Blackwire 700 Series (USB A) OmniPCX OmniPCX Enterprise Office R12.1 NOE ) Connect R USB - QD USB - QD USB - QD USB - QD same as for OmniPCX Enterprise ALE Application Partner Program Inter-working report - Edition 4 - page 12/43

13 C725 CS510/20/30/40 SAVI W410/20/30/40/45 SAVI W710/20/30/40/45 Voyager Legend CS Voyager UC Series 3200/5200/6200/Focus/8200 Calisto P610 APU-75 APU-75 APU-75 Direct USB Direct USB ALE Application Partner Program Inter-working report - Edition 4 - page 13/43

14 5.3 Deskphone 8008 / 8001 Name: DeskPhones IP phones featuring an elegant, contemporary design, they combine improved audio and software capabilities with ergonomic features to provide a superior communication experience Headset interfaces and cables: RJ9 : RJ QD (P/N ) Jack 3.5mm Direct (8001 only) Jack 3.5mm 4 poles: QD Quick Disconnect 3.5mm 4 poles long (P/N ) (8001 only) HL10 mechanical lifter Supported headsets and associated connectivity and cables: EncorePro 500 QD HW510/520/530/540 EncorePro 700 QD HW710/720 SupraPlus QD HW251/261 Entera QD HW111/121 Blackwire 3200 Series (USB A + Jack 3.5mm) C3215/3225 Blackwire 5200 series (USB A + Jack 3.5mm) C5210/5220 Blackwire 300 series (USB A + Jack 3.5mm) C315/325 OmniPCX OmniPCX Enterprise Office R12.1 (NOE ) Connect R Jack 3.5mm - QD Jack 3.5mm - QD Jack 3.5mm - QD Jack 3.5mm - QD Jack 3.5mm Direct Jack 3.5mm Direct Jack 3.5mm Direct RJ - QD RJ - QD RJ - QD RJ - QD N/A N/A N/A CS510/520/530/540 HL10 HL10 SAVI W710/20/30/40/45 HL10 HL10 Voyager Legend CS HL10 HL10 same as for OmniPCX Enterprise ALE Application Partner Program Inter-working report - Edition 4 - page 14/43

15 5.4 Rainbow Name: Rainbow Fully integrated business communication tool combining chat, audio and video calls. Headset interfaces and cables: USB QD Adapter DA Series DA 70/80/90 Operating system: Win 7 32 & 64 bits / Win 8 32 & 64 bits / Win & 64 bits Software version: ALE Application Partner Program Inter-working report - Edition 4 - page 15/43

16 Supported headsets and associated connectivity and cables: EncorePro 500 QD HW510/520/530/540 EncorePro 700 QD HW710/720 SupraPlus QD HW251/261 Entera HW111/121 EncorePro 700 USB HW715/725 USB EncorePro 500 USB HW515/525/535/545 USB Blackwire 3200 Series (USB A) C3210/3220 Blackwire 3200 Series (USB A + Jack 3.5mm) C3215/3225 Blackwire 5200 Series (USB A + Jack 3.5mm) C5210/C5220 Blackwire 300 Series (USB A) C310/320 Blackwire 300 Series (USB A + Jack 3.5mm) C315/325 Blackwire 500 Series (USB A) C510/520 Blackwire 700 Series (USB A + Bluetooth) C710/720 Blackwire 700 Series (USB A) C725 SAVI W410/420/430/440/445 SAVI W710/20/30/40 Voyager UC Series 3200/5200/6200/Focus/8200 Calisto P610 Calisto P620 Rainbow USB - QD USB - QD USB - QD USB - QD Notes: Native call control integration by ALE on Windows desktop client only ALE Application Partner Program Inter-working report - Edition 4 - page 16/43

17 5.5 IPDesktopSoftPhone Name: IP Desktop SoftPhone A multimedia, fully integrated telephony application providing voice communications Installed on a user s PC it emulates a 4068 IP Touch phone / 8068 Premium DeskPhone. Headset interfaces and cables: USB QD Adapter DA Series Operating system: Windows 7 32 & 64 bits / Windows 8 32 & 64 bits Software version: R Check latest version with HUB API ALE Application Partner Program Inter-working report - Edition 4 - page 17/43

18 Supported headsets and associated connectivity and cables: EncorePro 500 QD HW510/520/530/540 EncorePro 700 QD HW710/720 SupraPlus QD HW251/261 Entera QD HW111/121 EncorePro 700 USB HW715/725 USB EncorePro 500 USB HW515/525/535/545 USB Blackwire 3200 Series (USB A) C3210/3220 Blackwire 3200 Series (USB A + Jack 3.5mm) C3215/3225 Blackwire 5200 Series (USB A + Jack 3.5mm) C5210/C5220 Blackwire 300 Series (USB A) C310/320 Blackwire 300 Series (USB A + Jack 3.5mm) C315/325 Blackwire 500 Series (USB A) C512/520 Blackwire 700 Series (USB A + Bluetooth) C710/720 Blackwire 700 Series (USB A) C725 OmniPCX Enterprise R12.1 (NOE ) USB - QD USB - QD USB - QD USB - QD OmniPCX Office Connect R2.2 USB - QD USB - QD USB - QD USB - QD SAVI W410/420/430/440/445 SAVI W710/720/730/740/745 Voyager UC Series 3200/5200/6200/Focus/8200 Calisto P610 Calisto P620 Notes: Plantronics Hub is required for Call Control ALE Application Partner Program Inter-working report - Edition 4 - page 18/43

19 5.6 EncorePro HW510/520/530/540 Name: EncorePro HW510/520/530/540 Over-the-head and over-the-ear light and flexible monaural and binaural headsets with soft ear cushions for all-day wearing comfort. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable) Distant side comprehension of speech Noise cancellation feature via supported headset Call control Connecting / pairing Off and On ho n/a Mute (no mute button on the headset) n/a Audio level adjustment (no audio level adjustment buttons on the headset) Premium DeskPhones, Deskphones, Rainbow, IPDesktop Softphone ALE Application Partner Program Inter-working report - Edition 4 - page 19/43

20 5.7 EncorePro HW515/525/535/545 USB Name: EncorePro HW515/525/535/545USB Over-the-head and over-the-ear light and flexible monaural and binaural headsets with soft ear cushions for all-day wearing comfort. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable) Distant side comprehension of speech Noise cancellation feature via supported headset Call control Connecting / pairing Off and On ho Mute Audio level adjustment Premium DeskPhones, Deskphones, Rainbow, IPDesktop Softphone ALE Application Partner Program Inter-working report - Edition 4 - page 20/43

21 5.8 EncorePro HW710/720 Name: EncorePro HW710/720 The highest performance headsets for highest performing employees deliver award-winning design, luxurious comfort, and a premium lo and feel. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable and can be adjusted) Distant side comprehension of speech Noise Cancellation feature via supported headset Call control Pairing Off and On ho n/a Mute (no mute button on the headset) n/a Audio level adjustment (no audio level adjustment buttons on the headset) Premium DeskPhones, Deskphones, Rainbow, IPDesktop Softphone ALE Application Partner Program Inter-working report - Edition 4 - page 21/43

22 5.9 EncorePro HW715/725 USB Name: EncorePro HW715/725 USB The highest performance headsets for highest performing employees deliver awardwinning design, luxurious comfort, and a premium lo and feel. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable and can be adjusted) Distant side comprehension of speech Noise Cancellation feature via supported headset Call control Pairing Off and On ho Mute Audio level adjustment Premium DeskPhones, Deskphones, Rainbow, IPDesktop Softphone ALE Application Partner Program Inter-working report - Edition 4 - page 22/43

23 5.10 SupraPlus HW251/A HW251/N HW261/A HW261/N Name: SupraPlus HW251/A HW251/N HW261/A HW261/N Wideband premium audio over-the-head, all-day comfortable and robust with single or dual earpiece. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable) Distant side comprehension of speech Noise cancellation feature via supported headset Call control Connecting / pairing Off and On ho n/a Mute (no mute button on the headset) n/a Audio level adjustment (no audio level adjustment buttons on the headset) Premium DeskPhones, Deskphones, Rainbow, IPDesktop Softphone ALE Application Partner Program Inter-working report - Edition 4 - page 23/43

24 5.11 Entera HW111/N HW121/N Name: Entera HW111/N HW121/N Featuring wideband technology and a noise-canceling microphone, the Plantronics Entera headset delivers strong value and performance to the more cost-conscious contact centers. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable) Distant side comprehension of speech Noise cancellation feature via supported headset Call control Connecting / pairing Off and On ho n/a Mute (no mute button on the headset) n/a Audio level adjustment (no audio level adjustment buttons on the headset) Premium DeskPhones, Deskphones, Rainbow, IPDesktop Softphone ALE Application Partner Program Inter-working report - Edition 4 - page 24/43

25 5.12 Blackwire 300 series C310/315/320/325 Name: Blackwire C310/315/320/325 Blackwire 300 Series USB headsets deliver simplicity, durability, comfort, and professional sound at an entry-level cost. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable) Distant side comprehension of speech Noise cancellation feature via supported headset Call control Connecting / pairing Off and On ho Mute Audio level adjustment Premium DeskPhones, Deskphones, Rainbow, IPDesktop Softphone ALE Application Partner Program Inter-working report - Edition 4 - page 25/43

26 5.13 Blackwire 500 series C510/520 Name: Blackwire C510/520 Meet the Blackwire 500 Series corded USB headsets with our industry-first Smart Sensor technology. It easily and intuitively juggles PC calls and multi-media using audio alerts to manage connection, mute and volume status. With easy portability, it offers premium hi-fi stereo audio (Blackwire 520) and all-day comfort at your desk or at home. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable) Distant side comprehension of speech Noise cancellation feature via supported headset Call control Connecting / pairing Off and On ho Mute Audio level adjustment Premium DeskPhones, Deskphones, Rainbow, IPDesktop Softphone ALE Application Partner Program Inter-working report - Edition 4 - page 26/43

27 5.14 Blackwire 700 Series (USB + Bluetooth) C710/720 Name: Blackwire C710/720 High-quality PC audio and seamless Bluetooth connectivity to mobile phones and tablets. Smart Sensor technology that automatically answers a call when you put on the headset, and a detachable cable for taking your mobile calls throughout the office. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable) Distant side comprehension of speech Noise cancellation feature via supported headset Call control Connecting / pairing Off and On ho Mute Audio level adjustment Premium DeskPhones, Deskphones, Rainbow, IPDesktop Softphone ALE Application Partner Program Inter-working report - Edition 4 - page 27/43

28 5.15 Blackwire 700 Series (USB) C725 Name: Blackwire C725 Featuring Active Noise Canceling technology, a noise-canceling mic, and hi-fi stereo performance, the Blackwire 725 minimizes external noises while ensuring that PC-based calls and multimedia come through crystal clear. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable and can be adjusted) Distant side comprehension of speech Noise Cancellation feature via supported headset Call control Pairing Off and On ho Mute Audio level adjustment Premium DeskPhones, Deskphones, Rainbow, IPDesktop Softphone ALE Application Partner Program Inter-working report - Edition 4 - page 28/43

29 5.16 Blackwire 3200 Series C3210/3215/3220/3225 Name: Blackwire 3210 / 3215 / 3220 / 3225 The Blackwire 3200 Series fits your busy workday. Easy to use, USB/ USB-C and 3.5 mm connectivity options let you work on a variety of devices. And it's so comfortable, you'll be able to wear it all day. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable and can be adjusted) Distant side comprehension of speech Noise Cancellation feature via supported headset Call control Pairing Off and On ho Mute Audio level adjustment Premium DeskPhones, Deskphones, Rainbow, IPDesktop Softphone ALE Application Partner Program Inter-working report - Edition 4 - page 29/43

30 5.17 Blackwire 5200 Series C5210/5220 Name: Blackwire 5210/5220 The Blackwire 5200 Series fits your busy workday. Easy to use, USB/ USB-C and 3.5 mm connectivity options let you work on a variety of devices. And it's so comfortable, you'll be able to wear it all day. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable and can be adjusted) Distant side comprehension of speech Noise Cancellation feature via supported headset Call control Pairing Off and On ho Mute Audio level adjustment Premium DeskPhones, Deskphones, Rainbow, IPDesktop Softphone ALE Application Partner Program Inter-working report - Edition 4 - page 30/43

31 5.18 CS Series CS510/520/530/540 Name: CS510/520/530/540 The system features the lightest DECT headset on the market, a streamlined design and improved performance all with the same reliability for hands-free productivity. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable) Distant side comprehension of speech Noise cancellation feature via supported headset Call control Connecting / pairing Off and On ho Mute Audio level adjustment Premium DeskPhones, Deskphones ALE Application Partner Program Inter-working report - Edition 4 - page 31/43

32 5.19 SAVI W710 / 720 / 730 / 740 Name: SAVI W710/720/730/740 With multi-device connectivity, a newly designed convertible headset, and up to 350 feet of wireless range, now you can easily manage desk phone, PC and mobile phone calls with the most intelligent wireless headset system on the market. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable) Distant side comprehension of speech Noise cancellation feature via supported headset Call control Connecting / pairing Off and On ho Mute Audio level adjustment Premium DeskPhones, Deskphones, Rainbow, IPDesktop Softphone ALE Application Partner Program Inter-working report - Edition 4 - page 32/43

33 5.20 Voyager Legend CS Name: Voyager Legend CS Intuitive smart sensor technology lets you answer calls simply by placing it on your ear, and you can always count on crystal clear audio with noise canceling technology that blocks out nearby voices, car horns, even wind. Connect to your desk phone. Connect to your mobile. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable) Distant side comprehension of speech Noise cancellation feature via supported headset Call control Connecting / pairing Off and On ho Mute Audio level adjustment Premium DeskPhones, Deskphones ALE Application Partner Program Inter-working report - Edition 4 - page 33/43

34 5.21 Voyager UC Series 3200, 5200, 6200, Focus, 8200 Name: Voyager 3200 UC / 5200 UC / 6200 UC / Focus UC / 8200 UC With connectivity to PC, smartphone, or tablet, sensors, precisely-tuned audio, voice controls and advanced charging accessories it s the perfect headset range you want for your mobile life. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable) Distant side comprehension of speech Noise cancellation feature via supported headset Call control Connecting / pairing Off and On ho Mute Audio level adjustment Premium DeskPhones, Deskphones, Rainbow, IPDesktop Softphone ALE Application Partner Program Inter-working report - Edition 4 - page 34/43

35 5.22 Calisto P610 Name: Calisto P610 Small and lightweight, the Calisto 600 series speakerphones provide professional-sounding audio wherever you touch down. Loing for anywhere conferencing? Corded USB speakerphone for plug-and-play conferencing convenience. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable and can be adjusted) Distant side comprehension of speech Noise Cancellation feature via supported headset Call control Pairing Off and On ho Mute Audio level adjustment Premium DeskPhones, Deskphones, Rainbow, IPDesktop Softphone ALE Application Partner Program Inter-working report - Edition 4 - page 35/43

36 5.23 Calisto P620 Name: Calisto P620 Portable wireless UC speakerphone that instantly transforms your laptop or smartphone into a premium-quality conferencing device. Tests results: Subjective Headset side comprehension of speech Sound level (the signal level in the headset is comfortable) Distant side comprehension of speech Noise cancellation feature via supported headset Call control Connecting / pairing Off and On ho Mute Audio level adjustment Premium DeskPhones, Rainbow, IPDesktop Softphone ALE Application Partner Program Inter-working report - Edition 4 - page 36/43

37 6 Appendix D: AAPP member s escalation process For presales and post support please refer to for the contact details of your nearest Plantronics office or partner. The website also offers the latest software downloads as well as an extensive knowledge database. The following local contact numbers can also be used to obtain both presales and technical support. UK Netherland BE/LUX France Germany Italy Iberia Finland Sweden Denmark Norway MEEA ALE Application Partner Program Inter-working report - Edition 4 - page 37/43

38 7 Appendix A: AAPP program 7.1 Alcatel-Lucent Application Partner Program (AAPP) The Application Partner Program is designed to support companies that develop communication applications for the enterprise market, based on Alcatel-Lucent Enterprise's product family. The program provides tools and support for developing, verifying and promoting compliant third-party applications that complement Alcatel-Lucent Enterprise's product family. ALE International facilitates market access for compliant applications. The Alcatel-Lucent Application Partner Program (AAPP) has two main objectives: Provide easy interfacing for Alcatel-Lucent Enterprise communication products: Alcatel-Lucent Enterprise's communication products for the enterprise market include infrastructure elements, platforms and software suites. To ensure easy integration, the AAPP provides a full array of standards-based application programming interfaces and fully-documented proprietary interfaces. Together, these enable third-party applications to benefit fully from the potential of Alcatel-Lucent Enterprise products. Test and verify a comprehensive range of third-party applications: to ensure proper inter-working, ALE International tests and verifies selected third-party applications that complement its portfolio. Successful candidates, which are labelled Alcatel-Lucent Enterprise Compliant Application, come from every area of voice and data communications. The Alcatel-Lucent Application Partner Program covers a wide array of third-party applications/products designed for voice-centric and data-centric networks in the enterprise market, including terminals, communication applications, mobility, management, security, etc. ALE Application Partner Program Inter-working report - Edition 4 - page 38/43

39 Web site The Application Partner Portal is a website dedicated to the AAPP program and where the InterWorking Reports can be consulted. Its access is free at Enterprise.Alcatel-Lucent.com You can access the Alcatel-Lucent Enterprise website at this URL: ALE Application Partner Program Inter-working report - Edition 4 - page 39/43

40 8 Appendix C: AAPP Escalation process 8.1 Introduction The purpose of this appendix is to define the escalation process to be applied by the ALE International Business Partners when facing a problem with the solution certified in this document. The principle is that ALE International Technical Support will be subject to the existence of a valid InterWorking Report within the limits defined in the chapter Limits of the Technical support. In case technical support is granted, ALE International and the Application Partner, are engaged as following: (*) The Application Partner Business Partner can be a Third-Party company or the ALE International Business Partner itself ALE Application Partner Program Inter-working report - Edition 4 - page 40/43

41 8.2 Escalation in case of a valid Inter-Working Report The InterWorking Report describes the test cases which have been performed, the conditions of the testing and the observed limitations. This defines the scope of what has been certified. If the issue is in the scope of the IWR, both parties, ALE International and the Application Partner, are engaged: Case 1: the responsibility can be established 100% on ALE International side. In that case, the problem must be escalated by the ALE Business Partner to the ALE International Support Center using the standard process: open a ticket (eservice Request esr) Case 2: the responsibility can be established 100% on Application Partner side. In that case, the problem must be escalated directly to the Application Partner by opening a ticket through the Partner Hotline. In general, the process to be applied for the Application Partner is described in the IWR. Case 3: the responsibility can not be established. In that case the following process applies: The Application Partner shall be contacted first by the Business Partner (responsible for the application, see figure in previous page) for an analysis of the problem. The ALE International Business Partner will escalate the problem to the ALE International Support Center only if the Application Partner has demonstrated with traces a problem on the ALE International side or if the Application Partner (not the Business Partner) needs the involvement of ALE International In that case, the ALE International Business Partner must provide the reference of the Case Number on the Application Partner side. The Application Partner must provide to ALE International the results of its investigations, traces, etc, related to this Case Number. ALE International reserves the right to close the case opened on his side if the investigations made on the Application Partner side are insufficient or do not exist. Note: Known problems or remarks mentioned in the IWR will not be taken into account. For any issue reported by a Business Partner outside the scope of the IWR, ALE International offers the On Demand Diagnostic service where ALE International will provide 8 hours assistance against payment. ALE Application Partner Program Inter-working report - Edition 4 - page 41/43

42 IMPORTANT NOTE 1: The possibility to configure the Alcatel-Lucent Enterprise PBX with ACTIS quotation tool in order to interwork with an external application is not the guarantee of the availability and the support of the solution. The reference remains the existence of a valid InterWorking Report. Please check the availability of the Inter-Working Report on the AAPP (URL: or Enterprise Business Portal (Url: Enterprise Business Portal) web sites. IMPORTANT NOTE 2: Involvement of the ALE International Business Partner is mandatory, the access to the Alcatel-Lucent Enterprise platform (remote access, login/password) being the Business Partner responsibility. 8.3 Escalation in all other cases For non-certified AAPP applications, no valid InterWorking Report is available and the integrator is expected to troubleshoot the issue. If the ALE Business Partner finds out the reported issue is maybe due to one of the Alcatel-Lucent Enterprise solutions, the ALE Business Partner opens a ticket with ALE International Support and shares all trouble shooting information and conclusions that shows a need for ALE International to analyze. Access to technical support requires a valid ALE maintenance contract and the most recent maintenance software revision deployed on site. The resolution of those non-aapp solutions cases is based on best effort and there is no commitment to fix or enhance the licensed Alcatel-Lucent Enterprise software. For information, for non-certified AAPP applications and if the ALE Business Partner is not able to find out the issues, ALE International offers an On Demand Diagnostic service where assistance will be provided for a fee. ALE Application Partner Program Inter-working report - Edition 4 - page 42/43

43 8.4 Technical support access The ALE International Support Center is open 24 hours a day; 7 days a week: e-support from the Application Partner Web site (if registered Alcatel-Lucent Application Partner): e-support from the ALE International Business Partners Web site (if registered Alcatel-Lucent Enterprise Business Partners): click under Contact us the eservice Request link Ebg_Global_Supportcenter@al-enterprise.com Fax number: +33(0) Telephone numbers: ALE International Business Partners Support Center for countries: Country Supported language Toll free number France Belgium Luxembourg Germany Austria Switzerland United Kingdom Italy Australia Denmark Ireland Netherlands South Africa Norway Poland Sweden Czech Republic Estonia Finland Greece Slovakia Portugal Spain French German English Spanish For other countries: English answer: French answer: German answer: Spanish answer: END OF DOCUMENT ALE Application Partner Program Inter-working report - Edition 4 - page 43/43