Introduction. Service and Support

Transcription

1 We Do It Better.

2 Contents Introduction... 3 Service and Support... 3 Data Center Details... 4 Security... 4 Location... 4 Power... 4 Humidification... 5 AC... 5 Cooling... 6 Datacenter Features... 6 SAS PCI DSS Certified... 7 Network Operations Center (NOC)... 7 Network... 7 Servers... 8

3 Introduction WSI has partnered with The Small Business Authority to provide you with a superior hosting solution for you and your clients. Service and Support Since 1997, The Small Business Authority has been providing world- class web and IT hosting solutions. We now proudly host more than 100,000 domains for tens of thousands of business owners, web developers, and IT professionals located around the globe. We have brought together the best talent from across our technical teams to provide you with an unmatched level of expertise when planning and building out your custom solution. This includes server administrators, system engineers, and network architects with decades of combined experience managing servers on various operating system platforms, designing complex server configurations and securing mission- critical network infrastructures. It is our amazing team of people and our commitment to providing the best customer service and support possible that separates us from the rest. The Small Business Authority is more than your outsourced IT hosting provider; we re a committed extension of your organization. This is why we re available at all times, 24/7, every day of the year, to assist you with any special needs, questions, or problems. The Small Business Authority s support is what separates us from other hosting companies. Support is available 24/7/365 via toll free phone or chat with quick response times. We support more features than other hosting companies without sacrificing service, support, or pricing, and provide enterprise level solutions on our shared web hosting plans. Our environment combines powerful hardware, sizeable amounts of bandwidth, the ability to install any software, and more, to meet a wide range of performance, budgetary and security requirements. The Small Business Authority s state- of- the- art datacenter, based in the stable environment of Scottsdale, Arizona, utilizes the latest in hardware and technology to provide highly reliable service. Uptime for the servers, network, and connection has maintained an average of 99.95% and has done so since we began hosting in Ultra redundant power, network, and security of the facility make the data center a world- class environment.

4 Data Center Details Security The Small Business Authority utilizes multi- tiered security measures to ensure the physical security of your data, including 24/7/365 professional security, video surveillance, biometric retinal scanning, and a mantrap entry point. An onsite, third- party professional security team monitors The Small Business Authority datacenter at all times, every day of the year, with high- tech electronic, motion, and video surveillance, in addition to our own 24/7/365 staff. Mantrap entry point features bulletproof glass, weight- measurement to deter unauthorized "piggy- backing", and state- of- the- art biometric retinal scanning. If an unauthorized individual attempts to enter the datacenter through the mantrap, an alarm is activated and the man trap doors lock and trap the unauthorized individual inside. Location Our network and datacenter facility is located in Scottsdale, Arizona, a geographical area that touts a highly stable climate and is free from nearly all natural disaster threats. With virtually zero risk of experiencing natural disasters, such as earthquakes, hurricanes, tornados, blizzards, or landslides, Scottsdale, Arizona is located in a geographical area free from nearly all catastrophic threats that could cripple networks located in other parts of the globe. Scottsdale ranks low among large cities as a target of terrorist or malicious activity. Power The Small Business Authority uses top- of- the- line UPS (Uninterruptible Power Supply) systems for protection against power spikes and outages, making sure your website is online at all times. Our datacenter receives power via dual feed from separate sub stations. Multiple and redundant 2Mw Caterpillar diesel generators supply robust power for increased system reliability. Onsite fuel reserves provide multiple days of uninterrupted availability. Backup generators are tested weekly. In the event of a prolonged outage, generators can power the datacenter indefinitely.

5 Humidification Our datacenter features a dedicated humidification system that stabilizes humidity levels within the server room, creating optimal hardware operating conditions and ensuring the longest life on all equipment. Eliminates static electrical discharges that can cause circuit boards to expand and contract, damaging servers, and decreasing uptime levels. Maintains proper humidity levels to ensure longest life for all equipment in Arizona s dry climate. Reduces and suspends airborne dust with use of ultrasonic, ultra clean water for increased stabilization. AC With an advanced temperature control system in place, The Small Business Authority servers are always running within a cool, healthy datacenter environment. EC Fans provide optimized air distribution with no belt abrasion and less vibration for optimal operating conditions. Advanced Computer Air Conditioning (CRAC) units monitor and maintain temperature, air distribution, and humidity to keep the data center cool. A + B cooling loops, heat exchanger bypass, and redundant pumps are used for reliable performance.

6 Cooling The Small Business Authority servers and networking equipment benefit from an advanced cooling system that handles high- level heat loads, doing much more than air conditioning alone. Two 600- ton Chiller System pumps recycle cold water underneath an elevated floor so air can rise through the separated sections via floor vents, forming cold aisles. The Cold air flows through the server racks where it picks up heat before exiting from the rear of the racks. The warm exit air forms "hot aisles" behind the racks, and the hot air dissipates through the ceiling vents. Datacenter Features The Small Business Authority datacenter features a segregated maintenance room, preventing third- party maintenance workers or contractors from gaining physical access to server rooms or network equipment. Pre- action fire suppression with VESDA detection. Shipping docks are located separately from receiving areas to minimize unauthorized access. Raised datacenter floors allow chilled pumped air to cool server aisles through selected floor vents. SAS 70 The Small Business Authority is SAS (Statement on Auditing Standards) 70 Type I audited, an international standard used to measure the reliability of a service organization s internal controls and practices. The Small Business Authority procedures and controls were formally and thoroughly reviewed, evaluated, and found to meet this standard by an independent accounting firm. The SAS 70 audit included comprehensive reviews and tests of The Small Business Authority s infrastructure, including datacenter operations, server monitoring, and security measures. This certification demonstrates that The Small Business Authority has the proper procedures and safeguards in place to protect websites and critical data.

7 PCI DSS Certified The PCI DSS, a set of comprehensive requirements for enhancing payment account data security, was developed by the founding payment brands of the PCI Security Standards Council, including American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. Inc. International, to help facilitate the broad adoption of consistent data security measures on a global basis. The Small Business Authority was assessed by SecurityMetrics, Inc. and were found to be compliant against the PCI Data Security Standards, endorsed by Visa, MasterCard, American Express, and other leading card brands. Network Operations Center (NOC) State- of- the art Network Operations Center (NOC), and staff of highly trained, highly qualified system administrators, ensure up- to- the- second response times for the needs of your services. The Small Business Authority only hires highly qualified datacenter and network administrators, providing each new employee with months of additional specialized training. Network and system administrators are staffed and available at all times, everyday of the year, including major holidays, to make certain any and all issues are resolved quickly, no matter the date or time. Network The Small Business Authority implements complete network redundancy at all key points to ensure uninterrupted connections, from peers, border routers, core routers, and firewalls to ensure your sites are always online. All network equipment is enterprise, service- provider grade with redundancy within all devices as well. Our network incorporates Multiple Tier 1 connectivity providers with GigE (Gigabit Ethernet) Internet connections for a superior level of thru- put and uptime. Each server set utilizes a multi- gigabit fiber optic backbone, and each server segment is supported by a separate gigabit sub, or "maintenance, network to eliminate data saturation.

8 Servers All of our servers are racked in state- of- the- art managed segments utilizing the best handpicked, server- class components to allow for optimal runtime, performance, and reduced hardware failures. Servers in our Shared segment utilize RAID array technology to ensure your data and information is safe and available in the rare event of hard drive failure. RAID technology uses multiple hard disk drives within each server to achieve a higher level of performance and reliability. An expansive amount of hardware is stored on- site so that our datacenter administrators can quickly perform any necessary hardware maintenance.