Becoming Proactive on High Availability and Disaster Recovery Readiness

Transcription

1 Becoming Proactive on High Availability and Disaster Recovery Readiness Ed Shelton Senior Product Manager Becoming Proactive on HA/DR Readiness 1

2 Disclaimer Any information regarding pre-release Symantec offerings, future updates, or other planned modifications is subject to ongoing evaluation by Symantec and therefore subject to change. This information is provided without warranty of any kind, express or implied. Customers who purchase Symantec offerings should make their purchase decision based upon features that are currently available. 2

3 Executive Summary Availability requirements continue to increase Business services are complex and multi-layered Even small IT changes increase our HA/DR risks Need to become proactive Stop fire fighting Find and fix the HA/DR risks before they are a problem Disaster Recovery Advisor Only solution to cover the entire IT infrastructure Proactively reports on the HA/DR risks 3

4 Understanding the Real Availability Needs Availability needs can be higher than expected Business Service Web Farm Middleware Replicated DB 10 Components Such as 99.99% availability Storage LDAP Network Service requires fewer than min/year of downtime Each component requires % availability min/yr 4

5 Risk What are the Causes of Downtime? Causes of downtime Most downtime (72%) is caused by configuration management 1 80% of mission critical downtime is due to people and process 2 Ever-increasing risk Each change in the infrastructure introduces risk HA/DR Test Time Symantec Disaster Recovery Survey; 2 Gartner

6 Success Story: Tier 1 Application Disaster Recovery DRA found: Tier 1 application with no disaster recovery capabilities Site 1 Site 2 APP Broken Replication Situation Application owner failed to turn replication on after application maintenance Results Replication turned back on Application s disaster recovery readiness restored DRA validates the disaster recovery readiness of the application on a weekly basis Without DRA: Would have been identified with a major outage or during annual disaster recovery test Becoming Proactive on HA/DR Readiness SYMANTEC VISION

7 Availability Improving Availability by Improving IT Maturity Gartner s IT Maturity Model Each step represents significant improvements and benefits for Availability. 1 Awareness 2 Committed 3 Proactive 4 Service Aligned 5 Business Partnership Maturity 7 Source: Gartner 2012

8 Availability Improving Availability by Improving IT Maturity Committed: Fix things faster when outage occurs 1 Awareness 2 Committed 3 Proactive 4 Service Aligned 5 Business Partnership Maturity 8 Source: Gartner 2012

9 Availability Improving Availability by Improving IT Maturity Proactive: Proactive processes and tools DR management 1 Awareness 2 Committed 3 Proactive 4 Service Aligned 5 Business Partnership Maturity 9 Source: Gartner 2012

10 Availability Improving Availability by Improving IT Maturity Service Aligned: Proactive monitoring Diverse DR testing 1 Awareness 2 Committed 3 Proactive 4 Service Aligned 5 Business Partnership Maturity 10 Source: Gartner 2012

11 Availability Improving Availability by Improving IT Maturity Business Partnership: Warning of potential outages Integrated HA/DR with BC 1 Awareness 2 Committed 3 Proactive 4 Service Aligned 5 Business Partnership Maturity 11 Source: Gartner 2012

12 Availability Improving Availability by Improving IT Maturity Disaster Recovery Advisor The only solution that automatically discovers and reports on the HA/DR risks in an IT infrastructure. Accelerating organizations up the Maturity scale Reducing costs Reducing downtime 1 Awareness 2 Committed 3 Proactive 4 Service Aligned 5 Business Partnership Maturity 12 Source: Gartner 2012

13 Disaster Recovery Advisor Executive Summary by a Customer Disaster Recovery Advisory is a polling, analytics, & reporting tool targeted at proactively identifying system configurations of High-Availability & Disaster Recovery. Put quite simply this is like AntiVirus software that looks for fail-over signatures, instead of virus-signatures. 13

14 How DRA Increases IT Maturity Stage 3: Proactive Regular scanning of the critical IT infrastructure Review of risks found Risk Distribution by Type General Best Practices 18% Data Risk 6% Extended Recovery Time 10% Downtime 6% Redundacy Best Practices 39% Tampering 5% Performance 16% 14

15 How DRA Increases IT Maturity Stage 4: Service Alignment Define the SLAs for DRA to check Define and report risks based on IT Service 15

16 How DRA Increases IT Maturity Stage 5: Business Partnership Integrate DRA with CMDB On-boarding Automatically create tickets on risks found DRA CMDB DRA Ticketing 16

17 Success Story: Eliminating a Concentration Risk DRA found: Concentration risk Clustered VMDKs mounted on the same array Site 1 VMDK Images Site 2 VMDK Images Situation A single array outage or network outage to Site 1 would bring down multiple sites Results DRA recommended that VMDK images should be mounted in varied storage locations Removal of concentration risk Without DRA: Would have been identified with a major host outage Outage would impact a large number of applications Becoming Proactive on HA/DR Readiness SYMANTEC VISION

18 How DRA Works Scan Analyze Report Collects data agentlessly Runs unobtrusively in the background Schedule scans to meet business needs Analyzes over 5,000 gap signatures Assesses the entire environment, Symantec and non-symantec solutions Provides actionable reports with clear remediation steps Includes a dashboard of key risk categories Offers a graphical view of the topology 18

19 DRA architecture Web Interface Windows 2008 R2 Server x64 Storage Arrays EMC: SYMCLI / NaviCLI HDS/HP XP: HiCommand / CommandView API IBM: DSCLI / XCLI NetApp: ZAPI / SSH / Telnet Servers SSH / WinRM / WMI OS / Vendor read-only commands and queries Valid user credentials / keys Oracle 11g Databases JDBC using read-only user credentials Optional Collectors Virtual Machines VMware API using read-only user credentials AIX VIO: HMC CLI UNIX: OS commands 19

20 Success Story: Improving Resiliency and Performance DRA found: Single I/O Path = A single point of failure and performance bottleneck SAN SAN SAN SAN SAN SAN Situation SAN I/O was configured with a single path causing performance degradation Results Configuration changed to meet certified architecture Application performance and resiliency improved Without DRA: Would have been identified with a major outage Application would have continued to experience performance degradation Becoming Proactive on HA/DR Readiness SYMANTEC VISION

21 Success Story: Core Web Application High Availability DRA found: Application configuration doubled the risk of downtime Site 1 Site 2 Situation Downtime in either datacenter would cause an outage in the Core Web Application Results Core application installed locally Application will remain online if either site experiences an outage Without DRA: Would have been identified with a major outage Outage would have impacted customer, Web-facing services Becoming Proactive on HA/DR Readiness SYMANTEC VISION

22 Disaster Recovery Advisor Automated discovery of HA/DR risks Scans entire infrastructure to find risks Looks for over 5,000 risks out of the box Unobtrusive scanning and analysis Agentless technology collects data unobtrusively Scans and analysis are scheduled to business needs Actionable reports Risks (what and where) are reported with steps to fix the problem Risk reporting can be tuned to individual environments 22

23 Executive Summary Availability requirements continue to increase Business services are complex and multi-layered Even small IT changes increase our HA/DR risks Need to become proactive Stop fire fighting Find and fix the HA/DR risks before they are a problem Disaster Recovery Advisor Only solution to cover the entire IT infrastructure Proactively reports on the HA/DR risks 23

24 Thank you! Ed Shelton Senior Product Manager Dylon Mills Technical Product Manager Copyright 2013 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice. Becoming Proactive on HA/DR Readiness 24

25 Appendix 25

26 DRA support matrix Operating System Storage Replication Solaris 8+ HPUX AIX 4+ Linux RedHat AS 3+ Linux SuSE 8+ Windows VMware Volume Management Core supported OS VMs Veritas Volume Manager LVM 2 Databases Oracle MS SQL Server 2000 SP3+ Sybase DB2 UDB 8.1+ EMC Symmetrix All EMC CLARiiON (6.19+) NetApp Filers All HDS AMS series (500 & 1000), USP (TagmaStore, USP V, USP VM) IBM DS 6xxx, 8xxx IBM XIV IBM SVC Multi-Pathing Veritas DMP EMC PowerPath HP PVLinks, HPDM Linux MPIO IBM AIX MPIO, SDD Hitachi HDLM NetApp DSM EMC TimeFinder, SRDF EMC MirrorView, SnapView NetApp SnapMirror, SnapShots, SnapVault HDS TrueCopy, ShadowImage, UniversalReplicator, TrueShadow IBM FlashCopy, FlashCopy/SE, Metro Mirror, Global Mirror, Global copy Clustering Veritas Cluster Server HP MC/SG, PolyServe IBM PowerHA Sun Cluster MSCS Linux cluster Symantec Disaster Recovery Advisor SYMANTEC VISION