Crisis Management Strategies Sedgwick

Transcription

1 Welcome to RIMS 2012 Annual Conference & Panelists: Dave Arick, ARM Assistant Treasurer, Global Risk Management Interna1onal Paper Company David Smith Vice President Risk Management Family Dollar Stores Robert Peterson, ARM, ALCM Execu>ve Vice President, Na>onal Client Development Sedgwick Session CLM204 Tuesday, April 17, :15 p.m. 3:30 p.m. Crisis Management Strategies Sedgwick Bob Peterson Execu>ve Vice President, Na>onal Client Development Sedgwick Despite best efforts, large losses are certain>es throughout a risk professional s career. A well wrijen, well executed crisis management plan can mean the difference between an organiza>on s survival and demise. Exposures must be addressed in preplanning discussions along with post crisis strategies that include corporate communica>ons and media rela>ons as part of recovery to protect the intangible assets of brand and reputa>on. Learn the key elements of a crisis management plan, steps to effec>ve execu>on and how to maintain and restore confidence in your business in the aoermath. Business conjnuity planning Disaster recovery 700 Frequency in millions $8.0 Severity 600 $ $6.0 $5.0 $4.0 $3.0 $ $1.0 hlp:// Reported number of data breaches involving personal data $ Average organizajonal cost of a data breach involving personal data Business Insurance, March, 19,

2 Top business conjnuity measures being adopted by large companies. Created a business conjnuity plan 30% Developed a communicajons or training program to enhance its business conjnuity or business resilience strategies 39% Developed an integrated business resilience strategy 42% Have adopted in the last 3 years Discussed business resilience issues with supply chain partners 33% Reponded to the recent increase in natural disaster by rethinking business conjnuity strategies Plan to adopt in the next 3 years 37% 0% 10% 20% 30% 40% 50% 60% 70% Source: June 2011 internajonal survey of 391 senior execujves by the Economist Intelligence Unit on behalf of IBM. The survey covered all industries; 48% of the respondents worked in companies of more than $1 billion in revenue. Crisis Management Strategies Interna1onal Paper Dave Arick, ARM Assistant Treasurer, Global Risk Management InternaJonal Paper Company hlp://signalbridge.blogspot.com/2011/07/3 keys to crisis comms in digital age.html 2

3 Global leader in paper and packaging $30 billion in 2011 sales 70,000 employees in 24+ countries Manufacturing loca1ons (excludes JVs) 39 pulp, paper and packaging mills 300+ converjng, packaging and recycling plants 200+ distribujon branches Includes Temple Inland, acquired February 2012 December 2005 Mee1ng Eventual outcome: BCP department Risk management Risk assessment Loss prevenjon MiJgaJon planning Developing responsive, comprehensive insurance program CommunicaJng risk issues Business conjnuity plans Developing plans TesJng plans Revising/updaJng plans Training personnel 3

4 Senior management support is crijcal Crisis Management Strategies Family Dollar stores David Smith Vice President, Risk Management Family Dollar Stores Plenty of external guidance if no in house expert The work isn t done when the plans are! Regular exercises to test plans and current thinking, with plans updated as new learnings surface Sustain mode must keep plans updated as the company evolves, and teams must stay acjve/current CharloAe, NC based Family Dollar stores offer quality merchandise at everyday low prices, in easy to shop neighborhood loca@ons. 53 years in business A Fortune 300 company 7,200 stores Small Box 2 to 4 team members staff the stores Growth: 1 new store every 25 hours More than 850 million customers per year 11 distribu1on centers 45 states 50,000 Team Members Annual sales in excess of $8.5 billion for those of us who lived through these events, the only marker we ll ever need is the >ck of a clock at the 46th minute of the eighth hour of the 11th day President George W. Bush 4

5 Interdepartmental MulJ disciplined ProacJve/Loss Avoidance ProacJve ReacJvity People Centric Safety Pre Event Regular internal meejngs Monitoring Warning protocols DirecJon Staging Safety Insurance carrier TPA Corporate communicajons Compassionate/supporJve CommunicaJons Hurricane Irene Stores Strike Zone Mapping Equipment Personnel 5

6 Welcome to RIMS 2012 Annual Conference & People Global Trade disrupjon Financial Cyber InformaJon technology West Liberty, KY, March, 2012 Ques1ons? Session CLM204 Tuesday, April 17, :15 p.m. 3:30 p.m. 6